Submit a Complaint
Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in
1
Updated: Feb 26, 2026
Complaints 10878
Resolved
1837
Unresolved
9041
So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 80

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
aryaavinash
from Bengaluru, Karnataka
Oct 4, 2019
Report
Copy

Address: 500032

I have booked eticket (Pnr: [protected]) on 12th april 2019 and cancelled the same on 16th april 2019. The refund amount of rs.995/- is not yet refunded. But, i checked my credit card statement and found that the amount is not yet credited. Request you to kindly look into this issue and refund my money to my credit card.

It has been almost 6 months and am sending frequent emails to irctc but i don't see any proper response. I checked with sbi credit card team and they confirmed that they didn't receive the refund from irctc.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    N
    Nagaraja Bharadwaj
    from Bengaluru, Karnataka
    Oct 4, 2019
    Report
    Copy

    Hi team,
    I have planned a journey on 25th of october and booked a ticket in irctc mobile application from bangalore to shimoga on 3rd of october. The transaction has been done through google pay and also the payment is completed but the ticket conformation has not been displayed in the application and message has not been sent to the number that i had given. So i request the team to confirm the ticket within a day.
    Regards
    Nagaraj bharadwaj
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      C
      Chaman Chowdhary
      from Kolkata, West Bengal
      Oct 3, 2019
      Report
      Copy

      Address: 238,Rai Bahadur road, New Alipore, Kolkata, West Bengal, 700053

      I was going to travel from hwh to bbs.
      The name of the train was hwh puri exp.
      Date is 5-may-2019.
      But the train got shortened to kgp and wasn't going to the bbs station.
      I filled for the tdr because i didn't take the train.
      The tdr is stuck on cr registered.
      It has been a long time and i haven't received the refund.
      Please look into it, i am student and i don't have that much money.
      Please return my money.
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
      Oct 09, 2019
      Updated by Chaman Chowdhary       What happened?
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        D
        dhishanapravi
        from Nadapuram, Kerala
        Oct 3, 2019
        Report
        Copy

        I've cancelled a ticket but i didn't get the refund amount to my bank account till now.

        Transaction id: [protected]
        Pnr: [protected]
        Train no./name: 12643 / nizamuddin exp
        Transaction date: 10 sep 2019
        Ernakulam jn (Ers) tirupati (Tpty)
        Refund status: refunded
        Cancellation/refund id: [protected]
        Bank name: pay using bhim (Powered by paytm) also accepts upi
        Booking amount: 390.49
        Refund amount: 270.0
        Refund date: 11 sep 2019
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          D
          dhishanapravi
          from Nadapuram, Kerala
          Oct 3, 2019
          Report
          Copy

          I've booked a ticket, but the transaction got failed and i didn’t receive any money in my account till now.

          Train name: kerla s kranti
          Train number: 12218
          Boarding station: madgaon (Mao)
          Date of boarding: 12
          Quota: general (Gn)
          Class: sleeper class (Sl)
          No. Of adults: 1
          No. Of children: 0
          Bank name: upi (Powered by paytm)
          Refund id: [protected]
          Refund status: amount credited to bank with reference no.[protected]
          Refund amount: 442.7
          Bank reference id:[protected]
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            P
            prijoe
            from Mumbai, Maharashtra
            Oct 2, 2019
            Report
            Copy

            Address: Chennai, Tamil Nadu

            Dear sir,

            On 22nd august i tried booking a ticket from tcr to mas in 12624 with a journey date of 31st aug through my credit card for five passengers in prs avd chennai.in initial transaction 9983.64 was deducted but the ticket was not booked and counter staff told me it will be refunded back but as of today it did not get refund back.in the second transaction ticket go booked with 9475 rupees.

            During the day of travel the ticket did not get confirmed and i cancelled the ticket in angamaly railway station but as of today i have not received my refund in the credit card account. Pnr no. [protected] d. Oj 31st august 2019

            I tried multiple helpline which was of no use as i was getting referred to different numbers.
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              D
              Deepak20192
              from Mumbai, Maharashtra
              Oct 2, 2019
              Report
              Copy

              I have booked ticket booking status is showing pending from bank end but money got debited from my account.

              Booking transaction id: [protected]
              Booking status: pending from bank end

              Train no./name: 12167 / ltt muv express
              Ticket type: e-ticket
              From: kalyan jn (Kyn) 10 oct 2019
              To: varanasi jn (Bsb) 11 oct 2019 00:00 hrs
              Booking date: 02 oct 2019
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Ashutosh3910
                from Mumbai, Maharashtra
                Oct 2, 2019
                Report
                Copy

                I was booking 3nos 3a tickets from the irctc on 02.10.19. But due to some reasons the transaction got failed and the money got deducted from my account but ticket not booked.
                After few hours i checked my refund status in my irctc account it is telling that the money has been credited but when i checked my bank account it is actually not credited to my account
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  H
                  hdvora
                  from Mumbai, Maharashtra
                  Sep 30, 2019
                  Report
                  Copy

                  Address: Indian Railway Catering and Tourism Corporation Ltd., B-148, 11th Floor, Statesman House, Barakhamba Road, New Delhi 110001., New Delhi, Delhi, 110001

                  Hi team,

                  Good afternoon. I had tried to book a railway ticket on 5th sept 2019 and the transaction has failed but money has been debited from my account twice but i have still not received my refund.

                  I have provided all the update to irctc on phone and email but no response yet. The ticket number raised for this problem is — 5041976 but no email response has been received.

                  When i call the call center they keep the phone on hold saying that it is being transferred to senior desk but the call is disconnected. This was done 5 times
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                  Oct 02, 2019
                  Updated by hdvora                   Customer Support is not responding since a month.
                  View replies
                  My csc irctc id-icsceg128973
                  csc id[protected]
                  irctc register email id - [protected]@gmail.com
                  mobile numbar- [protected]
                  csc irctc agant password not send
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    I
                    iamsid13
                    from Delhi, Delhi
                    Sep 29, 2019
                    Report
                    Copy

                    Address: Patna, Bihar, 800005

                    I just made my irctc user id 2-3 days back for booking my train tickets in future and booked one too from kolkata (Koaa) to patna jn (Pnbe) by debit card payments. The server was too slow and was disrupting every second. That's why many of my login attempts were failed initially and even when i was making by payment through card it failed once. And was successfull in second attempt. I don't know the reason but my i found out today that my user id is disabled. May be many of login attempts or failed transaction but this has nothing to do with any frauds. That was a complete server problem. I hope irctc should consider this and help me to get my user id back as soon as possible. Thanks.
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      B
                      bhushan ugale
                      from Pune, Maharashtra
                      Sep 29, 2019
                      Report
                      Copy

                      "pending from bank end" money debited but ticket not booked

                      I booked the ticket on 10th of November from the website of IRCTC but after the money deducted from my BHIM UPI i got the message "Pending From Bank End" so please refund the amount asap. my details are as follows.
                      From : DVL to BPK
                      Booking Transaction Id : [protected]
                      Bank Name: Pay using BHIM (Powered by HDFC BANK) also accepts UPI
                      Date : 10 November 2019...
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy
                      D
                      Danish Aryan
                      from Mumbai, Maharashtra
                      Sep 29, 2019
                      Report
                      Copy

                      Address: India, 876
                      Website: IRCTC

                      My name danish and am residence meena bazaar imamabada sir, i hope that help me, sir my ticket waitlist booked and pnr number is [protected] after sometimetime same ticket cancelled but not refunded money my account so plz help me sir sbcose why refunded money my not account plz sir i request for u help me refunded my money today date ticket booked 29/09/201
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                      Sep 29, 2019
                      Updated by Danish Aryan                       Not money refunded my account
                      View replies
                      I had tried to book room no 14 non AC in bangalore.issue is my account has been debited with 523 RS whereas my room was not booked again I tried the same and my account was debited again but this tym room was successfully booked.i kindly request you sir to initiate steps for my refund of 523.00 rs
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        R
                        Rai Shailendra
                        from Mumbai, Maharashtra
                        Sep 29, 2019
                        Report
                        Copy

                        I booked 2 to tickets on 23 june 2019.
                        3rd ac and sleeper. Both were rac.
                        So immediately after charting, i filed tdr for sleeper and traveled on the ac ticket.
                        After 3 months railway is saying that the passenger traveled. And asking for proof.
                        I have the email of confirmation of the tdr. Which shows the date and timing, that the railway received my tdr request atleast 3:30 before train departure.
                        Screenshot of the email is attached is photo section.
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          P
                          [email protected]
                          from Mumbai, Maharashtra
                          Sep 28, 2019
                          Report
                          Copy

                          Address: Bangalore railway station, 560036

                          I am travelling in train 16220 from bangalore to mysore.in bangalore 100s o[censored]nreserved people are boarded into the train and fighting for seats and also abused with bad words. Even we don't have path to go to toilets also because of crowd in reserved compartment. No action taken by ticket collector. This worst experience that i spent money and reserved the ticket and still i faced all security issues.

                          After this experience i am suggesting people don't travel in train.

                          Train number:16220
                          Bogi : s1
                          Seat number: 57, 58, 59, 60
                          Contact number:[protected]

                          Regards,
                          Prakash
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Srinivason K U
                            from Mumbai, Maharashtra
                            Sep 27, 2019
                            Report
                            Copy

                            Hi,

                            We were traveling in train from chennai to virudunagar (Pnr-[protected], trn:16127, dt:27-09-19, coach - b1 - 5 & 6).

                            We ordered lunch (Rs.70 per lunch) thru catering person, who came and took order inside the coach.

                            But to our surprise, the person supplied us just a variety rice (Tomatto rice & small portion of lemon pickle). The rice used are idly rice (Only suitable for preparing idly & dosa).

                            In fact after eating, my stomach got upset and suffering.

                            When i informed the tte, he just ignored my concern.

                            Will you look in and ensure these fradulant catering operations are curbed.
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Aditara
                              from Mumbai, Maharashtra
                              Sep 27, 2019
                              Report
                              Copy

                              Address: Mumbai City, Maharashtra

                              Dear sir/madam, i had booked a ticket from mumbai to kudal journey date 5th sept 2019 for my parents who are senior citizens, but the train got late from more than 4-5 hours. I had filed the tdr on the same day at 5th sept 15:54:21 hrs. The status of tdr showing cr repudiate. They were was waiting for the train but the train got late so much so i have filled the tdr little late. Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours.
                              Pnr: [protected] transaction id: [protected]
                              Date of journey: 5th sept 2019
                              Ticket amount: 870.0
                              Tdr filing date: 5th sept 2019 15:54:21
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                R
                                rucksana ahamed
                                from Noida, Uttar Pradesh
                                Sep 26, 2019
                                Report
                                Copy

                                Address: Kolkata, West Bengal, 700046

                                I wanted to renew my season ticket on 26/09/2019 through my uts app.
                                1st time, rs 200/- had been deducted from my icici bank account but uts showed booking failed at 1.25 p. M today. For the 2nd time i've tried to recharge from my paytm account, this time rs 187/- had been deducted by irctc again at 1.26 p. M but no booking done.
                                I request to the authority to renew my season ticket as soon as possible which is expired today and refund my extra balances. Total money deducted was rs 387/- by irctc. At present i am not able to purchase new ticket & pls make your services better.
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  D
                                  dpadvertising
                                  from Bengaluru, Karnataka
                                  Sep 26, 2019
                                  Report
                                  Copy

                                  Address: F-3,Heritage plaza,D-82,tara nagar -D,Jhotwara,jaipur, Jaipur, Rajasthan, 302012

                                  •
                                  Varun singh
                                  To:anand. [protected]@motherdairy.com
                                  26 apr at 1:44 pm

                                  Dear

                                  This is only for information that this product (Mother dairy sweet curd-85 gm) was purchased by me in train no. 12307 between ddu & prayagraj station for my daughter which was eating by her. At the time of eating she told that any dark color material is in curd than we checked and found that this was small insect (Illiya) in curd (Already at the pack top on image no.[protected]

                                  Bill is also attached with mail.

                                  Already my daughter had eaten some curd before seeing the insect.

                                  Bill was not provide me at the time of purchase.. They provide it at prayagraj railway station
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                  Sep 26, 2019
                                  Updated by dpadvertising                                   already complaint via twit to irctc official tweeter account but not a single response from irctc that what action has been taken by irctc on vendor & supplier company...

                                  Sep 26, 2019
                                  Updated by dpadvertising                                   pnr was [protected]( Howrah-Jodhpur SF express)
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    M
                                    Manjusha Jayam
                                    from Bengaluru, Karnataka
                                    Sep 26, 2019
                                    Report
                                    Copy

                                    Address: B-315, LSG GreenVille, 5th Main, Vinayaka Nagar, Hagadur, 560066

                                    I have booked a ticket from bangalore to ballari (Pnr: [protected]) for hampi express to travel on 25th september. At the time of booking it allowed me to book to ballari.
                                    But later the train has been diverted and it is not going to ballari.
                                    So, i have cancelled the ticket and tried to to file tdr, but it is not giving me option to file.
                                    Even when i contacted customer care they are just saying "no refund will be granted on cancellation of confirmed tatkal ticket."
                                    I would agree to this if i have cancelled the ticket with my personal reason. How am i responsible if the train route is changed and when it is not going to my destination itself.
                                    Please help me in getting my money back.
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      akshatsaxena22
                                      from Delhi, Delhi
                                      Sep 26, 2019
                                      Report
                                      Copy

                                      Address: New Delhi, Delhi, 110058

                                      Saturday 26 oct 2019 cancelled
                                      Transaction id: [protected]
                                      Pnr: [protected]
                                      Train no./name: 12004 / ljn swran shtbd
                                      Transaction date: 20 sep 2019
                                      New delhi (Ndls) to lucknow ne (Ljn)
                                      Refund status: refunded
                                      Cancellation/refund id: [protected]
                                      Bank name: visa/master card (Powered by icici bank)
                                      Booking amount: 4350.0
                                      Refund amount: 4220.0
                                      Refund date: 23 sep 2019

                                      But this amount is not refunded in account
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        ItzCash Card
                                        4.1
                                        (225)
                                        Indian Railways
                                        1.3
                                        (6294)
                                        Gateway Rail
                                        1
                                        (3)