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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Jun 7, 2026

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Address: India, 560094

[protected] - pnr number

I booked the ac 2 tier ticket on 23th august 2019 and i received a twql \ wl2 and twql\ wl 3 for the tickets, since i have a little baby, i decided it was not worth a waiting list and taking risk. The ticket was for the next day the 24th august, so within 10 minutes i cancelled the ticket and booked the next train and got confirmed tickets. But, i checked the tdr and it wasnt listed there, so i sent an email to [protected]@irctc.co.in and after multiple requests they say it was a confirmed ticket and no refund will be processed.
I read through the refund policy and the rules say refund will be done if it is tqwl or waiting list.
Im fedup of emailing them again and again and getting the same response.
I don't want to let go because it's not right. But at this point i'm exhausted sending emails to them.
Ridiculous customer care, im very upset and annoyed.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Oct 24, 2019

Updated by AJohn15 I still haven’t heard anything from irctc.. I’m disappointed and angry ... I don’t think they care about any complaints or the people. It’s so annoying

Nov 04, 2019

Updated by AJohn15 Who looks at these complaints?? I haven’t heard back from irctc yet?? How long do they take to respond to a consumer complaint??

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Address: 600091

Dear sir/madam,

Sub: refund of my ticket fare

Refe:

From : solapur jn (Sur) date of journey : 04-aug-2019 to : lokmanyatilak t (Ltt)

Pnr no. : [protected] train no. / name : 11044 / lokamanya tt exp
Boarding at : sur date of boarding : 04-aug-2019

Scheduled departure* : 04-aug-2019 21:25

Since the train is cancelled due to heavy flood and too much rain during this day which announced by railway authorities and railway news
We unable to perform the journey on that day 04.08.2019 from solapur to ltt mumbai

The train no and passenger detail as stated below
Kindly refund the money to my account
Appreciate your co operation in this regard.
Early response is appreciated
Thanks,
Warm regards,
Subramanian. S
Chief cost control expert
E: subramanian. [protected]@maplegc.in
Mobile no: [protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: 3, Koilaghat Street, Ground Floor, Old Koilaghat Building, Kolkata, West Benga, Kolkata, West Bengal, 700001

I recharge my r wallet through uts. Then i pay in my account rs.102.12/- on 03.09.2019 but my money deduct in bank account without recharge.
I mail many time to irctc but, they are not reply positive.
I regular purchase train ticket through uts (Irctc) a day i recharge my r wallet but this time not recharge, but money deduct in my bank account, i many time mail [protected]@irctc.co.in. But no positive reply,

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I booked tickets at 4-10-19. But its showing pending from bank end and no amount is debited from my account but i want to know the status so that i can book another ticket or i can cancel it will it debited later what's the status? As its festival time i want to book tickets. Please resolve it as soon as possible.

Train no. 12962 avantika express
Transaction id - [protected]

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S

Sukriti Goyal1

from Mumbai, Maharashtra

Oct 8, 2019

Hi I booked my ticket on 2nd oct. I made the payment but money not deducted. Status not clear as it says 'pending with bank'
What to do? Should I make another booking?

Booking id -[protected]

S

Sandeep Asthana

from Mumbai, Maharashtra

Oct 8, 2019

I ordered food with bill as IRCTC but his geted bill over prices Rs.132 & not to print IRCTC at bill.

Sandeep Asthana's reply, Sep 27, 2019

Please give me correct bill from IRCTC sits as your price.

Sandeep
PNR number 6234929171

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Address: Kolkata, West Bengal, 700045

Booking transaction id transaction status
[protected] pending from bank end
Friday08nov 2019 pending from bank end
Pnr number :reservation id: [protected]
Train no./name: 12246 / duronto expressticket type: e-ticket
From: renigunta jn (Ru) 08 nov 2019to: howrah jn (Hwh) 09 nov 2019 00:00 hrs
Booking date: 05 oct 2019vikalp status: no
Boarding station: renigunta jn (Ru) date of boarding: 08 nov 2019 00:00 hrs
Quota: generalclass: 1a
Ticket charge: 2955.4convenience fee: 35.4
Bank name: pay using bhim (Powered by hdfc bank) also accepts upi

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Oct 10, 2019

Updated by Nupur201 Today irctc credited debited amount to my bank account.
Thank you
Nupur Gupta.

Oct 10, 2019

Updated by Nupur201 My Complaint is resolved by
Irctc

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Address: Tupudana Ranchi JH, Ranchi, Jharkhand, 834003

Website: irctc login

I got a inconvenience when i am trying to login or registration new user id due to my email shivkr.[protected]@gmail.com is not available .
pl either provide a link for recovery of my previous user id in my email as i forgot previous user id, or make availability of my email id for new user registration.
I Found email error (unable to open with previous email as i forgot user ID & Pwd)
Otherwise You can provide my user ID on my email.

when try to login
Error!

Your IRCTC Account is either not active OR not in verified state.

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Address: 500032

I have booked eticket (Pnr: [protected]) on 12th april 2019 and cancelled the same on 16th april 2019. The refund amount of rs.995/- is not yet refunded. But, i checked my credit card statement and found that the amount is not yet credited. Request you to kindly look into this issue and refund my money to my credit card.

It has been almost 6 months and am sending frequent emails to irctc but i don't see any proper response. I checked with sbi credit card team and they confirmed that they didn't receive the refund from irctc.

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Hi team,
I have planned a journey on 25th of october and booked a ticket in irctc mobile application from bangalore to shimoga on 3rd of october. The transaction has been done through google pay and also the payment is completed but the ticket conformation has not been displayed in the application and message has not been sent to the number that i had given. So i request the team to confirm the ticket within a day.
Regards
Nagaraj bharadwaj

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Address: 238,Rai Bahadur road, New Alipore, Kolkata, West Bengal, 700053

I was going to travel from hwh to bbs.
The name of the train was hwh puri exp.
Date is 5-may-2019.
But the train got shortened to kgp and wasn't going to the bbs station.
I filled for the tdr because i didn't take the train.
The tdr is stuck on cr registered.
It has been a long time and i haven't received the refund.
Please look into it, i am student and i don't have that much money.
Please return my money.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Oct 09, 2019

Updated by Chaman Chowdhary What happened?

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I've cancelled a ticket but i didn't get the refund amount to my bank account till now.

Transaction id: [protected]
Pnr: [protected]
Train no./name: 12643 / nizamuddin exp
Transaction date: 10 sep 2019
Ernakulam jn (Ers) tirupati (Tpty)
Refund status: refunded
Cancellation/refund id: [protected]
Bank name: pay using bhim (Powered by paytm) also accepts upi
Booking amount: 390.49
Refund amount: 270.0
Refund date: 11 sep 2019

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I've booked a ticket, but the transaction got failed and i didn’t receive any money in my account till now.

Train name: kerla s kranti
Train number: 12218
Boarding station: madgaon (Mao)
Date of boarding: 12
Quota: general (Gn)
Class: sleeper class (Sl)
No. Of adults: 1
No. Of children: 0
Bank name: upi (Powered by paytm)
Refund id: [protected]
Refund status: amount credited to bank with reference no.[protected]
Refund amount: 442.7
Bank reference id:[protected]

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Address: Chennai, Tamil Nadu

Dear sir,

On 22nd august i tried booking a ticket from tcr to mas in 12624 with a journey date of 31st aug through my credit card for five passengers in prs avd chennai.in initial transaction 9983.64 was deducted but the ticket was not booked and counter staff told me it will be refunded back but as of today it did not get refund back.in the second transaction ticket go booked with 9475 rupees.

During the day of travel the ticket did not get confirmed and i cancelled the ticket in angamaly railway station but as of today i have not received my refund in the credit card account. Pnr no. [protected] d. Oj 31st august 2019

I tried multiple helpline which was of no use as i was getting referred to different numbers.

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I have booked ticket booking status is showing pending from bank end but money got debited from my account.

Booking transaction id: [protected]
Booking status: pending from bank end

Train no./name: 12167 / ltt muv express
Ticket type: e-ticket
From: kalyan jn (Kyn) 10 oct 2019
To: varanasi jn (Bsb) 11 oct 2019 00:00 hrs
Booking date: 02 oct 2019

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I was booking 3nos 3a tickets from the irctc on 02.10.19. But due to some reasons the transaction got failed and the money got deducted from my account but ticket not booked.
After few hours i checked my refund status in my irctc account it is telling that the money has been credited but when i checked my bank account it is actually not credited to my account

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: Indian Railway Catering and Tourism Corporation Ltd., B-148, 11th Floor, Statesman House, Barakhamba Road, New Delhi 110001., New Delhi, Delhi, 110001

Hi team,

Good afternoon. I had tried to book a railway ticket on 5th sept 2019 and the transaction has failed but money has been debited from my account twice but i have still not received my refund.

I have provided all the update to irctc on phone and email but no response yet. The ticket number raised for this problem is — 5041976 but no email response has been received.

When i call the call center they keep the phone on hold saying that it is being transferred to senior desk but the call is disconnected. This was done 5 times

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Oct 02, 2019

Updated by hdvora Customer Support is not responding since a month.

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K

kuldip5

from Mumbai, Maharashtra

Oct 1, 2019

My csc irctc id-icsceg128973
csc id[protected]
irctc register email id - [protected]@gmail.com
mobile numbar- [protected]
csc irctc agant password not send

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Address: Patna, Bihar, 800005

I just made my irctc user id 2-3 days back for booking my train tickets in future and booked one too from kolkata (Koaa) to patna jn (Pnbe) by debit card payments. The server was too slow and was disrupting every second. That's why many of my login attempts were failed initially and even when i was making by payment through card it failed once. And was successfull in second attempt. I don't know the reason but my i found out today that my user id is disabled. May be many of login attempts or failed transaction but this has nothing to do with any frauds. That was a complete server problem. I hope irctc should consider this and help me to get my user id back as soon as possible. Thanks.

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I booked the ticket on 10th of November from the website of IRCTC but after the money deducted from my BHIM UPI i got the message "Pending From Bank End" so please refund the amount asap. my details are as follows.
From : DVL to BPK
Booking Transaction Id : [protected]
Bank Name: Pay using BHIM (Powered by HDFC BANK) also accepts UPI
Date : 10 November 2019

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Hows

from Basi, Punjab

Oct 2, 2019

I need full refund of flushed pnr([protected])
I booked the ticket from IRCTC account and my payment for that above tickect had deducted, I need full refund against that Flushed Pnr ticket

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Address: India, 876

Website: IRCTC

My name danish and am residence meena bazaar imamabada sir, i hope that help me, sir my ticket waitlist booked and pnr number is [protected] after sometimetime same ticket cancelled but not refunded money my account so plz help me sir sbcose why refunded money my not account plz sir i request for u help me refunded my money today date ticket booked 29/09/201

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Sep 29, 2019

Updated by Danish Aryan Not money refunded my account

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M

Ms john

from Mumbai, Maharashtra

Oct 1, 2019

I had tried to book room no 14 non AC in bangalore.issue is my account has been debited with 523 RS whereas my room was not booked again I tried the same and my account was debited again but this tym room was successfully booked.i kindly request you sir to initiate steps for my refund of 523.00 rs

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I booked 2 to tickets on 23 june 2019.
3rd ac and sleeper. Both were rac.
So immediately after charting, i filed tdr for sleeper and traveled on the ac ticket.
After 3 months railway is saying that the passenger traveled. And asking for proof.
I have the email of confirmation of the tdr. Which shows the date and timing, that the railway received my tdr request atleast 3:30 before train departure.
Screenshot of the email is attached is photo section.

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Address: Bangalore railway station, 560036

I am travelling in train 16220 from bangalore to mysore.in bangalore 100s o[censored]nreserved people are boarded into the train and fighting for seats and also abused with bad words. Even we don't have path to go to toilets also because of crowd in reserved compartment. No action taken by ticket collector. This worst experience that i spent money and reserved the ticket and still i faced all security issues.

After this experience i am suggesting people don't travel in train.

Train number:16220
Bogi : s1
Seat number: 57, 58, 59, 60
Contact number:[protected]

Regards,
Prakash

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