Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi,

We were traveling in train from chennai to virudunagar (Pnr-[protected], trn:16127, dt:27-09-19, coach - b1 - 5 & 6).

We ordered lunch (Rs.70 per lunch) thru catering person, who came and took order inside the coach.

But to our surprise, the person supplied us just a variety rice (Tomatto rice & small portion of lemon pickle). The rice used are idly rice (Only suitable for preparing idly & dosa).

In fact after eating, my stomach got upset and suffering.

When i informed the tte, he just ignored my concern.

Will you look in and ensure these fradulant catering operations are curbed.

Dear sir/madam, i had booked a ticket from mumbai to kudal journey date 5th sept 2019 for my parents who are senior citizens, but the train got late from more than 4-5 hours. I had filed the tdr on the same day at 5th sept 15:54:21 hrs. The status of tdr showing cr repudiate. They were was waiting for the train but the train got late so much so i have filled the tdr little late. Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours.
Pnr: [protected] transaction id: [protected]
Date of journey: 5th sept 2019
Ticket amount: 870.0
Tdr filing date: 5th sept 2019 15:54:21

I wanted to renew my season ticket on 26/09/2019 through my uts app.
1st time, rs 200/- had been deducted from my icici bank account but uts showed booking failed at 1.25 p. M today. For the 2nd time i've tried to recharge from my paytm account, this time rs 187/- had been deducted by irctc again at 1.26 p. M but no booking done.
I request to the authority to renew my season ticket as soon as possible which is expired today and refund my extra balances. Total money deducted was rs 387/- by irctc. At present i am not able to purchase new ticket & pls make your services better.

•
Varun singh
To:anand. [protected]@motherdairy.com
26 apr at 1:44 pm

Dear

This is only for information that this product (Mother dairy sweet curd-85 gm) was purchased by me in train no. 12307 between ddu & prayagraj station for my daughter which was eating by her. At the time of eating she told that any dark color material is in curd than we checked and found that this was small insect (Illiya) in curd (Already at the pack top on image no.[protected]

Bill is also attached with mail.

Already my daughter had eaten some curd before seeing the insect.

Bill was not provide me at the time of purchase.. They provide it at prayagraj railway station

I have booked a ticket from bangalore to ballari (Pnr: [protected]) for hampi express to travel on 25th september. At the time of booking it allowed me to book to ballari.
But later the train has been diverted and it is not going to ballari.
So, i have cancelled the ticket and tried to to file tdr, but it is not giving me option to file.
Even when i contacted customer care they are just saying "no refund will be granted on cancellation of confirmed tatkal ticket."
I would agree to this if i have cancelled the ticket with my personal reason. How am i responsible if the train route is changed and when it is not going to my destination itself.
Please help me in getting my money back.

Saturday 26 oct 2019 cancelled
Transaction id: [protected]
Pnr: [protected]
Train no./name: 12004 / ljn swran shtbd
Transaction date: 20 sep 2019
New delhi (Ndls) to lucknow ne (Ljn)
Refund status: refunded
Cancellation/refund id: [protected]
Bank name: visa/master card (Powered by icici bank)
Booking amount: 4350.0
Refund amount: 4220.0
Refund date: 23 sep 2019

But this amount is not refunded in account

An amount of rupees1340 was deducted on 26 april 2019 while i was trying to book a ticket on the irctc website.

And i have made the payment by bhim upi application but it shows transaction failed on the irctc website but it shows money had been transferred on the bhim upi application, when opening the bhim application it shows a number which connects directly to the bank and on talking to the bank executive they tell me i need to make a complaint with the bhim upi application and the biggest thing of all, my irctc account shows no transaction performed.
Irctc user name: saurabhmarda

Transaction id:[protected]
Below is from my bank statement:

26 apr
2019
26 apr
2019
To transferupi/dr/[protected]/indian
R/hdfc/irctcrailt/irctctransfer to
[protected]

My pnr no is [protected]
I have booked my ticket from varanasi (Bsb) to patna (Pnbe). Kota patna express
Train was running late more than 3 hrs filed tdr and cancelled my ticket but the status of tdr is cr repudiate. This tdr process is horrible. Previous process was very well that when the train was late, cancel your ticket and the amount will refunded to your account. I want my money back.

Tdr history
Saturday — 17-aug 2019 tdr entered
Pnr number : [protected] — transaction id : [protected]
Train name : ns dmm exp — train no.: 17247 — narasapur (Ns) pakala jn (Pak)
Tdr filing date : 18-aug-2019 11:14:23 hrs
Quota : general (Gn) — class : third ac (3a)
Tdr status : tdr entered — tdr zone : konkan railway (Kr)
Tdr reason : party partially confirmed/waitlisted and waitlisted passengers did not travel.
Tdr filed date : 18-aug-2019 11:14:23 hrs
Nameagegender booking statuscurrent status
Suryanarayana64male wl//15
Venkataramana v57male wl//16
=
It was wrongly sent by irctc to konkan railway
=
Till today refund not received. Please help me.
My e-mail i. D. - [protected]@rediffmail.com

Refund status
Ticket/journey details
Registration no.[protected] pnr no. [protected]
Journey date 16/06/2019 class 2a
Train no. 14206 train name dli fd exp
Station from dli station to fd
Boarding point dli reservation upto fd
Ticket no. 0 quota e
Date of booking 21/05/2019 total ticket fare (Rs.) 2650
Transaction id [protected] pass/warrent no. 0
Passenger details
Name gender age book status current
Status conc. Code quota refund claim reason
Astha singh f 16 a1, 40 a1, 40 gn train diverted and not touching
Destination station
Anita singh f 38 a1, 38 a1, 38 gn train diverted and not touching
Destination station
Tdr details
Tdr date 17/06/2019 12:27 tdr filed at stn
Registration and edr details
Case registration date 23/06/2019 case registered at office northern railway
Dealer id ssd dealer alloc. Date 24/jun/2019
Top sheet generated yes topsheet gen. Date 03/jul/2019
Assigned to inspector id report submission date
Edr fed date refund status
Refund approved by
Officer, payment under
Process
Refund details
Refund approved date 16/07/2019 refund amount (Rs.) 2650

I (Munib miya aged 68) and my wife (Hadisan aged 67) were on board 11016 kushinagar from gkp to ltt on 15.09.2019.
I had ordered a food in bhopal through e-catering with the payment done through internet banking. But the food was not delivered. When i tracked the ordered through e-catering website, it was showing that the food was delivered at 06:20 on 16.09.2019, whereas the train reached around 12:00.

Kindly resolve.

Dear team,

Please go through the below mail received from irctc regarding refund amount against ticket cancellation dated on 17/08/2019 :-

Dear customer,
We wish to inform you that, with reference to refund against pnr number null /irctc transaction id [protected], an amount of rs. 1820.49 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking: 12-aug-2019
Refund processing date: 16-aug-2019
Refund amount: 1820.49
Refund reference no: [protected]
Payment option used : credit cards/ debit cards / upi (Powered by irctc) (Aggregator)
Booking reference no: [protected]

Please look into the above details its been around 20 days of cancellation of ticket and refund not issued to me.
Please let me know payment status otherwise i would go in consumer forum.

Thanking you
Deepak p gaur

On 19.05.2019 i have booked tickets vide pnr no. [protected] and paid rs. 2095.00. Due to the train diverted and not touching boarding station, i could not travel and filed tdr on 10.08.2019 vide registration no.[protected].

On 11.09.2019 at last the status of the refund shows : "refund approved by
Officer, payment under process", and until today nothing has moved and i am still waiting for the refund without any clue and information. I did not receive the refund amount as at 23.09.2019.

The drama o[censored]pdating the enclosed sheet is going on since 10.08.2019 with no refund. I am not sure how many months, railways keeps passengers money with them for no fault of the passengers.

I ordered for food through book a meal in irctc app, selected vijayawada place to serve food to our coach, and paid for the food ordered. Recieved many messages from irctc to serve food in time on to the coach. We didn't order for other food. Vijayawada came with no delay. But food is not served to our seat. Those # didn't send any message after that. We travelled without food. You take this matter as serious and give justice to us. Awaiting for your earliest reply. I condemned your service. Why you are cheating us. If not, you could have informed earlier that we are not supplying today. Call me soon. Thay done even give refund. Reply soon

Sir/madam,

I have booked ticket vide pnr no.[protected] in jnrd puri spl (08957) from brga-puri on 13 july 2019 and pnr no.[protected] in puri jnrd spl (08958) from puri - brga on 14july 2019 for world famous "sunabhesha" of lord jagannath. But till 16.00 hrs of 13 july 2019 the spl train not arrived at brga station, so we have not boarded and subsequently file tdr and get refund of pnr no.[protected] and further inadvertently filed tdr of pnr no.[protected] at 7.48 hrs of 14july 2019 but this tdr was shows as repuidated.
So, i request you to kindly process the tdr again and refund my amount as not travelled in connecting train. Please review the history of concerned train and take appropriate decision for end of justice.

Dear sir,

I have registered with irctc just now with user name as ir1614 and i have received the mobile verification code as 416034. But nothing to my email id. Ca you please guide me on the following:

1) how to do mobile verification that is where to enter the mobile verification code
2) i did not receive any verification to my mail id karuna. [protected]@gmail.com

Kindly help me by resolving the above issues.

Thanks and regards
Karuna

Booking transaction id[protected]
Ransaction status pending from bank end
Sunday22sep 2019pending from bank end
Pnr number :
Reservation id: [protected]
Train no./name: 18645 / east coast expticket type: e-ticket
From: visakhapatnam (Vskp) 22 sep 2019 to: vijayawada jn (Bza) 22 sep 2019 00:00 hrs
Booking date: 19 sep 2019
Quota: generalclass: sl
Ticket charge: 679.17convenience fee: 17.7
Bank name: pay using bhim (Powered by hdfc bank) also accepts upi

I was trying to book e ticket to jamnagar on irctc using my login id by choosing option for lower birth and the transaction failed showing lower birth option not available and reservation failed but the amount got debited from my account.

Sunday22sep 2019not booked
Transaction id: [protected]
Borivali (Bvi) jamnagar (Jam) transaction date: 16 sep 2019
Transaction amount: 1125.89payment status: amount received from bank
Failure reason: choice of atleast 1 lower berth not met

Train name: sau janata exptrain number: 19217
Boarding station: borivali (Bvi) date of boarding: 22
Quota: general (Gn) class: third ac (3a)
No. Of adults: 1no. Of children: 0
Bank name: credit cards/ debit cards / upi (Powered by irctc) refund id: [protected]
Refund status: amount sent to bankrefund amount: 1125.89

Kindly let me know how much time it will take to credit in my account.

The train was over 4 hours late due to monsoon and so i could not travel and had to go back home.

I demand to escalate the matter as irctc is refusing to process my refund and i have received below response from irctc;

'your tdr requested against pnr no.[protected] has been forwarded to central railway on 07-aug-2016 19:20:01 hrs.

Your case was repudiated by central railway citing that“no edr has been fed against the particular pnr as party has travelled”.

I booked udayan express to travel from pune to thane on 4sep.

I went to the station and was informed that udyan express is terminated at sholapur. This caused me a lot of inconveniences as i wasn't aware of this and moreover, irctc website allowed me to book this train pune to thane.

I am seeking a refund as it is not my fault but irctc is informing me that no refund possible.

Please reply urgently