Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

While booking tickets irctc website takes you to payment portal and then lets you know that if any of the conditions you had put are not met. This way money gets deducted from our account without booking any ticket. Then they say it might take up to seven says to refund. Sometimes we don't have money and can't book tickets until we get the refund. There is no way to book another ticket of the same or lesser amount against the money deducted from the account. This becomes crucial for economically weaker section of our society. Why can't they stop the process before the payment if conditions are not met. They use this money to earn interest, as it happens with thousands of the people everyday. Why can't they refund within hours of the payment, in todays technology it is not at all difficult.

Hi sir,

Uts reg ph-[protected]

Recharge amount-500 rs

Recharge mode-paytm

Upi ref[protected]

Recharge status-initiated

Issue-money already debited still not credited to wallet i need to renew my season ticket urgently please help me out, tried yo contact 138 but not reachable please help :)... I already marked a mail to sealdha division did not get any response i need to book my season ticket urgently.

Dear sir/ madam
I am ganesh kashe, riya travel authorised agent.

The website is not sending mobile verification code on my mobile. And, therefore i am not able to log-in into the irctc website.

Kindly check and resolve as soon as possible, as i have to take printouts of my booked tickets and make another online booking.

Thanks & regards
Ganesh kashe

I have not traveled due to rac after chart presentation and i filled tdr cr is registered but i registered tdr on 30/05/2019 and cr registered 5/06/19
And refund approved date :06/06/2019,
Pay order date :07/08/2019 and i have not received any amount refund till date and i has been over 90 days as per irctc rule so please refund the amount asap,
I have contacted irctc through mail nearly 4 times and they are always replying that they didn't received refund from central railway

I booked tatkal ticket on 29-aug-2019 from secunderabad to rajahmundry for 2 passengers with pnr no. [protected]. Ticket status are tqwl 22 and tqwl 23 at the time of booking. The next day ticket got confirmed for 1 passenger and tqwl 1 for another passenger. Generally waiting list tickets got cancelled and refunded automatically. And also they are not allowing to passenger to travel. But now they are not refunding and says that i had to cancel manually waiting list ticket. They are not allowing passenger to travel. Why should i cancel to refund. They are not sending any instructions regarding this. Anyhow that ticket is not valid then they have to refund. Attaching ticket for reference.

My train was diverted and train was not arrived at my boarding station. My train booking details are as follows:

Travel date: 4-august-2019
Traveling from: vadodara to new delhi
Train number: 12951/ mumbai rajdhani
Pnr number: [protected]
Name: chaitanya pithawa

I get sms from indian railway that train was diverted from surat. Kindly find the screenshot attached for your reference. Even i have attached the refund rules from indian railways site and it is clearly mentioned that no tdr required to be filed.

My travelling was so important that i have to book the tick

I mail to irctc and even they didn't clarify for my query.

Please do the needful for the refund of my ticket. Thanks.

Regards,
Chaitanya pithawa

I pintu Shaw, booked season ticket from Diamond harbour to Dum Dum cantonment on 31/08/19 at 12:45 pm through UTS app valid 31/08/19 to 30/09/19, booking ID -502, Order ID - [protected]. MY MOBILE NO - [protected]. I went to sealdah for take ticket print out from atvp/kiosk machine but ticket print out not come out or other kiosk machine shows you are already take print out. I was contact with central booking they checked the machine entry but there was no entry in machine. They told me to complain to helpline they will solve ur problem. Please help me to take print out ticket or Providrbpaper less ticket to my UTS user ID - [protected]. Regards, . PINTU SHAW [protected] mail I'd - pintu.[protected]@yahoo.com

Hello,

I tried booking the railway ticket online through irctc website on[protected] but unfortunately the ticket not booked but money got debited. Money is not yet refunded.
The irctc website shows "pending from bank end"

Transaction id: [protected]
Transaction date: 04 sept 2019

Date of booking : 04 sept 2019
Date of journey : 07 oct 2019

Hi,
Im travelling in prashanthi express from bangalore to vishakapatnam 18464 on 4th september, 2019.
Details of mine is as follows:-
Ac 3 tier
Coach b2
Seat number 63
Pnr number:- [protected]
Train number 18464

Tried multiple times to register complaint directly with railways but below is the response.

Sms to 58888 - keyword is not approved. Please contact your service provider

Sms to [protected] - no response

I kindly request you to take appropiate action against my compalint.
Thanking you,
Bhargavi
[protected]@gmail.com

Sir,
I have cancelled my ticket (Having pnr no. [protected]) on 14 aug, 2019 having transaction id - [protected] and cancellation/refund id - [protected], but refund amount has not been received till date i. E. On 04.09.2019 and screen shot of status of refund has been attached.
Kindly resolve above said issue and inform me
Thanks & regards
Durgesh singh

Train no 12925 paschim express on 4th august was diverted from surat. Passenger boarding from vadodara not travelled. Tdr is filed nd it says cr registered but refund is not received yet even after a month.
Pnr no. - [protected]
Train no.- 12925 paschim express
Booking from surat to mathura. Boarding from vadodara.
Tdr status - cr registered
Quota - general
Class - 3ac
Refund not yet received.

I tried booking a tatkal train ticket using irctc around on 2 july. My transaction failed twice after payment. They are not returning my money for one of the failed transaction. When i write to them, they keep on responding that they are looking into it. Then after 15 days ask for more details, which i already provided. Ultimately not resulting into any refund. The amount is rs2000+.
Please help get my refund

I have booked ticket from irctc app on 12th june. My refund has been processed by irctc but i didn't receive it in my bank account.
I got a mail from irctc that the amount has been processed from their side but the amount hasn't been reflected in my bank account. 2.5 months has passed but still i didn't get my refund of 660 rs.
Refund reference no. Is 17203019164923345543403.
Pnr no. [protected]
Kindly solve the issue soon

Dear support team,

Ref: date of journey: 2nd sep 2019
From spe to sc by train no.: 12603
Pnr no.: [protected] & [protected]

Recently myself, my wife, my 4-year son and my father (83 years) traveled in train. While booking i booked a ticket to my father in senior citizen quota and for us in general quota (And opt for the same coach).

But my father got the ticket in s6 under senior citizen quota and we got in s13 which was wl. Either i have to take my father to s6 and leave there or my son along with me to s6 since my son used to sleep with me. It was a great difficult to manage to take my son from s6 to s13.

Request you to make some changes in the gui, where we can select lower berth for senior citizen under lower berth/senior citizen quota.

Please look into the matter and do needful.

Than you in advance,

Kind regards,
Muni

I have booked a train ticket from mirzapur to jodhpur on 29th sept 2019 in irctc rail connect app through payment gateway one 97 comm but transaction go failure (Ticket not booked) but money debited from idbi bank account, but still not refunded.
Refund against pnr number null /irctc transaction id [protected], an amount of rs. 2762.78
Transaction description ipay/eshp/one97 communica/[protected]/2019
Plz look into this matter immediately.

Dear Sir/Madam,

I had booked a ticket from GHY to AGTL journey date 17 JULY 2019, but the TRAIN TERMINATED SHORT OF DESTINATION .I had filed the TDR on the same day at 17-JULY 2019 06:58: PM .
The status of TDR showing CR Repudiate.Please help me on this asap. As per rule total amount of ticket should be refunded if the train TRAIN TERMINATED SHORT OF DESTINATION .

PNR: [protected]
TRANSACTION ID : [protected]
PASSENGER NAME: M SARKAR
PASSENGER NAME: S SARKAR.

Date of Journey: 17-JULY-2019 Ticket Amount: 380.0 TDR Filing Date: 17-JULY-2019 06:58: PM
TDR Zone: Northeast Frontier Railway

Dear sir
I have filed a tdr (Irctc) for the below mentioned details
Tdr filing date: 17.07.2019
Refund registration number:[protected]
Pnr no.: [protected]
Train no: 14020
Passenger: 1
Date of journey: 15.07.2019

Reason for filing tdr - i booked my ticket for the journey from anvt to bpb, but due to some reasons according to indian railways the train didn't completed its journey & the train was stopped before the destination station (Bpb) at guwahati (Ghy) & the journey was not completed. So forcefully i have to take another route & then i travelled by bus & completed my journey. So as a result i decided to file tdr for the refund of amount as my journey wasn't completed.

Response from irctc-when i checked my tdr status is shows tdr repudiated and the reason but mentioned is that i've completed my journey.

As the train was terminated before destination so its not possible that i completed my journey. So the reason mentioned by irctc for tdr repudiate is false and for the verification of above statement the terminating station of the train (14020) started on 15/07/19 from anvt should be checked. I am also adding a picture of my ticket and tdr with this.

So please for the refund of my amount please help me to re open my tdr file and refund my amount.

Sir,
I used my debit card for recharging r wallet from uts mobile app (Under irctc). I have done recharge of rs 200/-. Money has been debited from bank account but it is not credited in r wallet, when i will receive the amount in my r wallet. Please look into this matter. Uts app registed mobile number [[protected]].
Kindly do the recharge to my r wallet.
Thanking you.
Yours faithfully

Laxmi saro hembrom
Uts mobile number - [[protected]]

Sir,
I used my debit card for recharging r wallet from uts mobile app (Under irctc). I have done recharge of rs 200/-. Money has been debited from bank account but it is not credited in r wallet. Uts app registed mobile number [[protected]].
Kindly do the recharge to my r wallet.
Thanking you.
Yours faithfully

Laxmi saro hembrom
Uts mobile number - [[protected]]

Namesta sir, mysel[censored]mesh i travel vande bharat express on 01/09/2019 from new delhi to kanpur my pnr no is [protected]. During travel i get veg breakfast in my break fast i get hair in between my parantha piece i call attendend. She took pic and i also have the pic of that hair plz look up this matter it's totally unhygienic i[censored] get hair in ur food in this of train. I add the pic also fr ur concern...