Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I booked a train ticket for aug 25, 2019 from chandigarh to delhi, in kalka shatabdi, train number 12012.

I got a confirmation of the train ticket with coach and seat number of c8, 12 for the date of aug 25, 2019. Pnr number is [protected].

I boarded the train, but someone was sitting on my seat with a confirmation for the same seat and her name was on the chart and not mine.

I called the customer care and the customer care executive confirmed that my travel date is aug 25, 2019 but the online pnr status was showing 26 aug, 2019 as traveling date.

Travelling ticket examiner gave me another ticket for rs 1440 though i showed him the confirmed ticket.

I have attached my booking confirmation, the online screenshot of pnr status and the ticket that tte gave me.

I travelled with the confirmed ticket in the correct train, still i had to pay for the new ticket and the penalty. I would like to have a refund of rs. 1440.

I have mailed irctc multiple times but not getting a reply. Following are the complain ticket numbers of my multiple emails: 4845063, 4852658, 4860648

I tried booking train tickets on irctc website on 04-aug-2019. Amount has been debited from my account, however there was an error displayed while redirecting back to irctc website from idfc bank site.

Transaction id: [protected]
Total amount displayed on irctc: 1481.96 inr
Total amount debited including transaction fees: 1, 493.76 inr
Bank: idfc first

Its been almost 20 days still amount has not been credited back. I formally raised a complaint with irctc and they are saying amount has not been received as settlement failed.

Simultaneously, i raised a dispute with bank, but as per them amount has been settled to irctc.

I am not sure what needs to be done in this case. Very unfortunate that neither bank not irctc taking responsibility.

Kindly refund the amount.

It is regarding travel from hyderabad to madurai with less time. Train no: 12604 starts from hyb at 16.50 and reaches mas at 05.55. Train no: 22671 (Tejas!) starts from ms at 06.00 and reaches mdu at 12.30. If the travel time of 12604 reduced atleast ten minutes, people can reach egmore (Ms) from chennai central (Mas) within that time gap and can catch 22671. 12604 already has reasonable buffer time between spe (Sullurpetta) and mas (01 hour 45 minutes for 82.6km). This could be used. It will also help people who want to go to tpj and kqn.

Dear sir/ madam,
It has come into noticed that even though there is more than 120 seats available in tatkat booking, i am unable to book it. Though this case was not there before few months.

Also there was a news regarding arrest of the assistant programmer by cbi, after this incidence, one was able to book tatkal ticket without any problem. Now again the situation is same.

Today (22 aug 2019) i was trying to book train from guwahati to tambaram in nagaon express, though there is nearly 131 tatkal seats available for booking, but i wasn't able to do. The same case was yesterday also./

I humbly request the concern authority to look after it. It will be a great help to thousands indian passengers, who can not afford other means of travel.

Thanking you.

Sunny

I cancelled 4 tickets. Two were from bandra to samakhiali dated as on[protected]; and two were from gandhidham to bandra dated as on[protected]. I cancelled all of them on[protected]. However, i got the mail saying i should get the refund within 2-3 working days. But i still got no refund in my bank accounts. I paid the amount using a ru-pay debit card. It has been 10 days and the customer care number mentioned is always busy. Please help me get back my refund because this is third time when i cancelled the tickets and i did not get the refund back.

I had booked ticket pnr number [protected] on 30th july 2019, my money was deducted from my card, got pnr number the same day but didnt get any message on my phone and it is not showing in my account booking history. After 2 days i got sms on my phone but there is no detail in my irctc booking history.
How can i print my tickets? When will my booked ticket show up in my account?
Please help!

Re:#[protected] transaction id ticket id:-4780042 date 19/08/19 train no 82654 jp ypr suvidha. I try another ticket on 20/08/19 on the same train that get refund but yesterday ticket is not refund yet. I don't know what happens while online booking on this train. The tickets are automatically cancelled after transaction. Is it a some time of joke for passenger. I talk with bank customer care they told this is not bank mistake. Please solve this type of online booking issue. I mailed this problem on [protected]@irctc.co.in there is automatically generated and no proper reply. Thank you

Hi Team,

We have booked 3rd AC from VM to VSKP for 14th Aug'19 PNR Number : [protected] amd i paid amount Rs 3795/- but Sleeper tickets are allocated with new PNR number [protected] and as per sleeper class my charges suppose to be Rs 1425/- so i need to get the refund of Rs 2370/-, I have sent confirmation SMS from IRCT as a proof

In this regard i have raised three Tickets
Ticket Id:-4758329
Ticket Id:-4754654

But my issue is not respolved and sending repolay messare with is not relavent to my issue, i tried IRCTC call center number also several times but there is no propoer responce

Need justification

Regards,

Kushal

Respected sir / madam,
I wish to inform that i had registered my tdr on 24/05/2019 because train diverted and not touching boarding station without prior information. After registering tdr, railway department has not been refunding my money since 3 months. I am in so tense because they have not refunded my money.
So, i shall be very grateful to you if you kindly refund my money as possible.
Thanking you
Yours faithfully
Dr mk saxena
Pnr no. - [protected]
Journey date - 24/05/2019
Transaction id - [protected]
Transaction made on irctc website
Tdr registration no.[protected]

My refund amount is not shown in my current PNB account .which is proceed by the Indian Railway Catering and Tourism Corporation later 2 weeks ago. So please I request you to please resolve my problem as soon as possible. the refund amount is rupees 3140 .IRCTC has asked me that there process of refund amount is complete d.but your bankers do not proceed the amount. Thank you and please solve this prblm

Our train was cancelled on 9 aug 2019 due flood. But ticket fair will not refund to us till today after completed 6 days of journey date. As per irctc refund policy, fair will be return within three days if the train cancelled due to flood calamities etc
Train name: mas ers express
Train no : 06031
Prn no : [protected]
Journy date : 9 aug 2019 from chennai to aluway
Ticket fair : 930

I have booked a ticket from ajmer jn to surat for 06-08-19, the train got cancelled due to rains/floods.
When i tried to cancel the ticket from irctc website it showed that the train is cancelled and refund will be done automatically. ( screen shot attached for same )
Till date i have not received the refund. Details of journey mentioned below:

Train no: 22996
Pnr: [protected]
Train name: aii-bdts sf exp
DOJ: 06-08-19

No resolution from irctc customer care

Dear
Sir/madam
My name is sandesh das and today 18/08/2019 i was book a ticket from
Chhapra to new delhi ticket is not booked but rs627.29 is deducted from my bank account kotak mahendra bank and irctc transaction is failed
Kindly check my details
User id. Jhie
Name. Sandesh das
M no. [protected]
Booking date.18/08/2019
Bank. Kotak mahendra bank
Please check my image attachment

Payment of rs 770 was made using paytm upi on irctc app from bandikui to ludhiana on 21/07/2019 transaction id [protected] but tickets were not booked. Paytm confirmed that the amount was successfully transferred to your account.
Date of booking - 21/07/2019
Date of departure - 22/07/2019
Transaction id - [protected]
Payment mode - paytm upi

Dear sir / madam

Increase the credit card limit of card no
4377...... 6163

Here i wish to inform you that i got my irctc sbi received by me in the second week of jul 19

While interesting to apply for the card, one of your company representative namely aduri santhi bhushan said me that card limit will be 70000/- but when i got the card surpriseingly saw the limit only 35000/- i have been using sbi prime card with max limit of 35000/- and not fulfill my monthly limit where i spend more than that. Thats why i agreed to take the irctc sbi card with limit of 70000/-

Now i need not your card with limit of rs 35000/- only. So please suggest me to how to return the card to you.

Please let me know the card return policy sothat i can return the unused card to you at the earliest

Your representative mobile is mentioned here you can talk to him
Mobile no [protected]

I will be waiting for your reply

Thanking you

Vijaya bhaskara reddy p
[protected]

Train no:-12819 /orissa skranti:- cuttack to anand vihar (Anvt)
Pnr no;-[protected]
Date of journey;-7/aug/2019

I would like to inform that i couldn't travel on 7-aug-2019 due to natural calamity in our area even i could not cancel the ticket at right also due to network issue.

So i hereby request to reimburse the full amount instead of 50% because i haven't not travelled due to natural calamity

Sir,

I lost my defence canteen identification card in train no :16219. Please find my details below :
Name : p jayaprakasam
Lost item : defence canteen identification card
Journey date : 13-july-2019
Journey from : krishnarajapuram (Bangalore)
Journey to : katpadi (Vellore)
Train number : 16219
Coach : s6
Contact no : [protected]/[protected]
Mail id: [protected]@gmail.com

Please contact me if the card is found

I've booked 2a tickets in irctc app and cancelled because tickets not confirmed until chart is prepared
I haven't received the money yet to my account. After 7 days

Ticket details
1)
Transaction id: [protected]
Pnr number: [protected] train no: 22641
Train name: shalimar exp from station: tvc to station: vskp
Date of journey: 08-aug-2019 class: 2a

Date of booking: 04-aug-2019 total ticket fare: rs 5150

Refund details
Cancelled date: 08-aug-2019 refund amount: rs 5020 refund status: refunded
Refund id [protected]
Bank name : upi (Powered by paytm)

For the same i tried tatkal also on 7th morning and i got only wsiting list, so that i cancelled that ticket on 7th aug and got refund on 9th
But the above mentioned one is still not credited to my account.

I started the parent of my ticket dated 21/08/2019 today 14th august by irctc app.
O selected the upi option from @razorpay and then, after viewing the payment request on google pay, i completed the payment to razorpay request on google pay.

Still, on irctc app
Showing "pending from bank end"
@razorpay please help it's urgent.

Google pay transaction i'd.[protected]
Irctc transaction i'd [protected]

This booking appears to be failed but i have completed the payment.. How will i get refund???

I booked a train ticket in 12424 (Dbrt rajdhani) on 14/08/2019.
However, it shows "pending from bank end" till now. I have used bhim upi to pay and payment was successful. Status is not still clear, so i can not book another ticket.
Booking transaction id - [protected]
Reservation id - [protected]

Bhim upi transaction id[protected]