Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Sir i bought a food in lohit express train no 15651 but they didn't provide bill, and also they take more then double charge for served food in this train. When i asked question they told me to ask canteen department in this train.in this train, every passengers payed extra charge for food and water, which is served in this train. So
Respected sir or madam please resolve this issues.

Good morning sir/madam
My name is nitesh kumar redhu,
I m service in cisf as a asi
Today (12/08/2019)
I m traveling from nzm-bpl from bangalore rajdhani express
Train waiter served the food (Dinner) at approximately 10 o'clock
When i completed my dinner a little hair comed my food (Dal) at last after that i feel guilty and vomiting.
Train no is:- 22692

We are traveling from khammam to mancherial in navajivan, 12656 on 12 th aug 2019, we have our seat number in b1- 49 and 52... Which are in last part of train... But it khammam station, they mentioned in the display boards that they are in first 3 compartments of the train.. We are traveling with luggage and two children aged 4 years and 8 months old and a senior citizen... It took one hour for us to come to our seat in train... If actions is not taken then these type of situations will be reapeated and passengers money will be in vain... We request you to kindly kindly take action against this...

I haven't received any refund for the cancellation of ticket having pnr no [protected]. I have already tried to contact the care they are saying that amount has been transferred to my account.
Pnr no. [protected]
Train no. 15645
Transaction no. As shown in irctc app is [protected].
I have already mailed my complaint to the irctc care but they haven't responded yet.

Dear,

I informed you that i have booked tickets in train no. 28182 four berth 3a having pnr no. [protected] with confirmed but on the day of travelling ticket was shifted to sleeper without prior information and i have faced huge difficulties along with my three daughters and after tdr filled for cancellation and refund of my amount they cancelled my tdr no. [protected] and not refunded my money. So look in the matter and do needful

I tried to book irctc ticket on 10 aug '19, amount is debited from my account when booking failed but i cant get my amount till now.

Below having my transcation details. Please get back to me if you need more info on this.

Transaction date : 10 aug '19

Transaction description : inb/[protected]/zaak epayment services pvt.
Ltd./

Thanks
Ramprasath.

I mithilesh kumar mishra, want to let you know that i had booked my tickets from barh to bandel on 23rd of july 2019 but during the payment time, my account was debited but the transaction failed and no ticket was booked. It's more than 2 weeks but i didn't receive the money back. My refund amount is not not received to my account. I tried to contact to irctc helpline number but they asked me contact to my bank executive.. As they didn't received the amount. I tried to contact to bank but they asked me to talk to irctc executive for this. My amount got stuck somewhere in between. So i kindly request you to help me regarding this issue. My payment was done by my sbi debit card and the transaction id is [protected]

After completion of booking reservation i am observing website is getting redirected to old irctc portal and automatic log out from my account without any user permission. Firstly i thought may be timeout issue, but it seems bug to me. This is happening to all users, i have tried with my family member's users also. Functionally yes site is working fine, but it should be perfect.

This is to bring in notice to concerned authorities that harrassment caused by train no. 12191 which scheduled to be depart at 14.15 from Hazrat Nizamuddin railway station got rescheduled without any notice to public on e ticket platform and even after its rescheduled departure time that was 15.15 still didn't depart on time and got delayed for another hour. This system has consistently been a part of Indian Railways for years and now has become a tradition. Many of passengers faced difficulties as some had important exams and many had connecting trains to catch. This utter disregard for hundreds of people who put their faith in Indian Railways is disheartening.

My pnr number is [protected]. I canceled the ticket partially on 30th june and the refund amount shown was rs. 5580.
I mailed them couple of times, only automated mail is coming every time with a new ticket id, but no actual person is replying from irctc.

I also called the customer care 15-20 times but they always give some excuse or forward my call to their senior where i will be on hold on call for around 20 minutes and call will get disconnected.

Till today i have not received the refund. Please help me getting my money back.

Sir
Till date i am not received refund amount
Pnr no is [protected]
Date of booking 07/02/2019
Complaint ticket id is-3394518/33947781/3127489
Refund amount rs 1290..
Full and fully your side mistake dont blame my bank, already raised the complaint to ombudsman
Pls refund immediately
My upi id is [protected]@upi
.. I am also checked with my bank... Till date not received any refunded amount
Please don't cheating
Regards
Ranjith singh. M
Cell no [protected]/[protected]

I have booked a total of 8 ticket 4 AC and 4 sleeper for train number 11072 Kamayani Express from Varanasi to Lokmanya Tilak Terminus Mumbai on 5th August, at noon of the travelling day (5th August) I got message that train from Varanasi to LTT has been cancelled due to unavoidable circumstances but when later I checked the status of train I found that train was running. How can Indian Railway do this mistake? Bcoz of that mistake 3 members of my family were forced to travel by air. I need my full repayment with compensation.

I was booking a tatkal ticket from Bangalore to Patna on May 5th 2019. The amount was Rs 3845.5. The amount was debited but as I was not alloted a confirmed berth, the ticket got cancelled. I did not received the refund for the same. I have been contacting their customer service regarding this and still there is no solution. What can I do?I have been sending them bank statements to and forth without any resolution. They sent me a mail first off that refund has been processed on 8th May, 2019 but I did not get any refund. I am providing bank statement below and also the transaction details
Transaction ID: [protected]
Refund Amount: 3845.49
booking date: 05-May-2019

I was booking a tatkal ticket from bangalore to patna on may 5th 2019. The amount was rs 3845.5. The amount was debited but as i was not alloted a confirmed berth, the ticket got cancelled. I did not received the refund for the same. I have been contacting their customer service regarding this and still there is no solution. What can i do? Whenever i contact them, they say that this has been forwarded to the relevant authorities, but no response comes back. They say 10 days again and again but after contacting them on the 11th day, they say we need bank statement again which has gone hectic. I have sent them statements as many as 20 times now without any response.

I had booked ticket in 3ac compartment of kochuveli-lokmanyatilak gharibrat express (12202) which got short terminated after 4 hours i boarded due to konkan landslide. Within an hour i called the customer service and kept calling as well as sent emails nearly pleading to provide instructions on refund. The responses were so poor and calls were connected only after 48 hours just kept on saying "technical error call after sometime". From newspaper i knew i can get refund up to 72 hours if i had filled tdr before this. But the tdr option wasn't available to click whenever i tried it, well before this time. So as it is 72 hours now i can't claim for refund. And i believe irctc is making the best profit on tickets of trains that didn't even reach halfway of their destination like this, since it doesn't have to be bothered about any customer satisfaction. I'm glad i didn't book 1st class tickets for a life time of money just to get dropped down halfway and that i could to fly much safe and healthy in non government airlines for the remaining distance and reach destination before i expected.
Email: [protected]@gmail.com
Irctc registered mail:[protected]@yahoo.in
Pnr:[protected]

I had booked ticket in 3ac compartment of kochuveli-lokmanyatilak gharibrat express (12202) which got short terminated after 4 hours i boarded due to konkan landslide. Within an hour i called the customer service and kept calling as well as sent emails nearly pleading to provide instructions on refund. The responses were so poor and calls were connected only after 48 hours just kept on saying "technical error call after sometime". From newspaper i knew i can get refund up to 72 hours if i had filled tdr before this. But the tdr option wasn't available to click whenever i tried it, well before this time. So as it is 72 hours now i can't claim for refund. And i believe irctc is making the best profit on tickets of trains that didn't even reach halfway of their destination like this, since it doesn't have to be bothered about any customer satisfaction. I'm glad i didn't book 1st class tickets for a life time of money just to get dropped down halfway and that i could to fly much safe and healthy in non government airlines for the remaining distance and reach destination before i expected.

We have booked ticket yesterday... But train no 16517 was cancelled due to rain... I[censored]r cancellling train please inform before 1hr of train arrival.. It is difficult for the passanger... There are so many passanger who faced difficulties... And railway office people are such irresponsible.. They dont we speak properly... They dont even give the right information... Kindly take this into consideration... And refund the amount for those people whose train is being cancelled

I was trying to book online ticket using SBI Debit Card. The amount got deducted from my bank account but IRCTC showed that the transaction got failed. I have been following up for a month now and there is no refund generated for this failed transaction.

The details are below:

Transaction ID: [protected]
Transaction Date: 6-July-2019
Transaction Amount: Rs 1, 470.49
Boarding Station: CSMT
Dropping Station: GWL
Date of journey: 18-Aug-2019

Please credit my debited amount of rs1200/- at my bank accont. My name is arnab chinya. Registered mob no. [protected].

Details given below :
Txn id : [protected]
Bank ref id : [protected]
Booking date : 01.08.19 (Midnight)

Refund status showing amount credited to bank but till date not credited.

I booked a ticket transanction ID-[protected] on 05/06/2019 but I chose condition to book only confirm lower birth available, and lower birth wasn't available so it automatically got cancelled. I received the mail for successful refund on 06/06/2019.
It's August but I still didn't received my amount. I mailed and called them alot.
Please Help!!