Jun 29, 2019
Updated by D.C.Bhatt Dear Customer,
We would like to inform you that your below-enclosed email has been forwarded to the concerned department. You will receive a reply in this regard shortly.
NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.
Thanks & Regards
Akash Dounde
CCE-Email
[protected]@irctc.co.in
Ph[protected]/6610661
www.irctc.co.in [#4246033]
________________________________________________________________________________
IRCTC never asks your personal bank account details through
call. If you received any call in this regard, please do not
share your bank related credentials.
________________________________________________________________________________
[protected][protected]Original Message[protected][protected]
Subject : Re: Re: Ticket refund Ticket Id:-4219339
Date : Jun 21 2019 4:55PM
From : [protected]@gmail.com
To: [protected]@irctc.co.in
Dear sir/ madam, I used Paytm gateway and my sbi debit card for railway ticket booking dated on 27/05/2019. Due to unavoidable situation I have cancelled the both tickets on same day. IRCTC has credited ticket refund amount to paytm. which is not credited till now in my account. Now I am sending complete bank details. Please solve this issue as soon as possible.
Thanks & Regards.
Deep Chandra Bhatt
On Tue, 18 Jun 2019, 22:24, <[protected]@irctc.co.in> wrote:
Dear Customer,
Kindly note that we have refunded the amount as per the following details and it may take 3-4 working days for net banking/direct debit facility and 6 - 7 days in case of payment gateways after actual refund date, to be reflect in your a/c.
PNR: [protected] Transaction Id: [protected]
S.No RFND AMT STATUS SETTLEMENTID ACTUAL REFUND DATE REMARKS RFND TYPE BANK RFND TXN ID
1 485.0 REFUNDED [protected] 30-May-2019 Refund Successful Refund for Cancellation [protected]
PNR: [protected] Transaction Id: [protected]
S.No RFND AMT STATUS SETTLEMENTID ACTUAL REFUND DATE REMARKS RFND TYPE BANK RFND TXN ID
1 1390.0 REFUNDED [protected] 30-May-2019 Refund Successful Refund for Cancellation [protected]
Please contact your bankers for confirmation with Bank Refund transaction id provided in refund details above. In future you are requested to use the Refund status Tracking service provided by the IRCTC. Select the Refund Status link in the left panel under my transaction. on the plan my travel page after you log in to www.irctc.co.in giving your user id and password.
Please Note that if after contacting banker still the refund is not reflecting in your account, we suggest you to send us the complete bank/wallet statement (From Date of Booking till present Date) in PDF format to pursue the matter.
NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.
Thanks & Regards
Akash Dounde
CCE-Email
[protected]@irctc.co.in
Ph[protected]/6610661
www.irctc.co.in [#4219339]
________________________________________________________________________________
IRCTC never asks your personal bank account details through
call. If you received any call in this regard, please do not
share your bank related credentials.
________________________________________________________________________________
[protected][protected]Original Message[protected][protected]
Subject : Re: Ticket refund
Date : Jun 18 2019 8:25PM
From : [protected]@gmail.com
To: [protected]@irctc.co.in
To,
IRCTC
Subject: Refund amount not received
Dear Sir/Madem
I have cancelled my two tickets dated on 27/05/2019, which PNR Nos. are
1.PNR No. [protected]
2.PNR No. [protected]
But have not yet received my refund. I made the payment through Paytm gate way using my SBI debit card.
please take necessary action to refund the both ticket amount. For your reference my bank detail from which amounts are deducted is attached here with.
WIith regards
Deep Chandre Bhatt
Mobile number [protected]
Date 19/06/2019
I used Paytm gateway for railway ticket booking dated on 27/05/2019. Due to unavoidable situation I have cancelled the tickets on same day. IRCTC has credited ticket refund amount to paytm. which is not credited till now in my account. The details are as under.
(1) PNR no.[protected]
Transaction ID.[protected]
Refund ID. [protected]
Refund status- Amounts credited to bank with reference no.[protected]
booking amount 545.49
Refund amount 485.0
(2) PNR no.[protected]
Transaction ID.[protected]
Refund ID. [protected]
Refund status- Amounts credited to bank with reference no.[protected]
booking amount 1455.4
Refund amount 1390.0
please take necessary action to refund the both tickets amount.
Thanks.
Deep Chandra Bhatt
Mobile number. [protected]
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On Fri, 21 Jun 2019, 18:10, <[protected]@irctc.co.in> wrote:
Dear Customer,
We would like to inform you that your below-enclosed email has been forwarded to the concerned department. You will receive a reply in this regard shortly.
