Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Sir my family in which father mahesh prasad gupta, mother sandhya gupta, sister ritu rana (Married) was travelling from damoh (M. P) to bilaspur (C. G) in bhopal bilaspur express train no-18235 on 6/7/2019 to 7/7/2019 birth s2-3, s2-7, s2-8 around 4 am in morning my sister gold chain around 12grams snatched by thief inside train and my sister yelled loudly then everyone woke up and have seen him jumping of the running train then we have filed complaint in anuppur railway station (M. P) having some hope in mind that they will act on it and but they haven't taken any action on those unknown thieves it is a matter of public safety as my sister also have breathing problems anything could have happened there as there was no railway protection personnel inside the train and it is indian railway obligation to provide safety so at last i want compensation of loss suffered to my sister from railways so sir please take strict action on them i am attaching required documents along with fir

I had cancelled my ticket on 20th april and refund was processed on 22 april 2019. Pnr no. [protected]. But the refund amount of 3430 is not credited in my account till date. I sent them multiple mails and bank account statements from my registered e-mail id and ticket id was registered too. But of no use. Tried calling customer care but they hang up the phone after putting me on hold.

I had booked ticket from ferozepur to delhi for my wife and myself and ticket was on waitlist. Since, it was not confirmed, so we cancelled ticket one day prior and as per rule, inr 60 was deducted for each o[censored]s and remainder of amount was to be refunded.

The total cost of booking was inr 530 and after deducting 60 rupees each, inr 410 was to be refunded back. But, amount has still not been refunded.

Kindly take action and assist in getting refund. Details shared below :

Pnr [protected]
Name of passenger harit bhatia and shalini bhatia
Contact [protected]

Other details attached in image.

Anticipating an early response.

Thanks
Harit

I have booked my ticket from haridwar to jaipur in 3 ac and due to some reason it got cancelled.
I checked my irctc status after 4 days it shows my monet is refunded but it didn't received in my account yet.
Please do some needfull, all needed information is mentioned below

Hw udz exp (19610)
Date[protected]
Pnr = [protected]
Date of transaction =[protected]
Refund status in irctc account = refunded
Refund id = [protected]
Transaction id = [protected]
Booking amount = 845.0
Refund to be= 780

My pnr is [protected], booked ticket for date[protected]. Ticket got cancelled mistakenly while i was going through pnr check as i was not much aware of that process. Please help me with suitable resolution, if i can get same ticket back without any financial addition or some refund amount to go ahead nd book different ticket.
I cannot afford financially booking ticket again.
Help me with same please.

Dear sir,

I have filed tdr for the train cancelled at bhusawal junction not reached to my destination nashik junction.
But the automatically tdr file get close without money refund.

Pls. Reopen the tdr file to submit it again.

Train. No. 51196
Tdr no. [protected]
Pnr. No. [protected]

Thanks in advance,
Pranav
Mob. No. +91 [protected]

Hi Team,

I had Filed a TDR against PNR number [protected] on 2nd of July 2019.

Train No.-12322
Train Name- KOLKATA MAIL

By mistake I selected the reason as TRAIN DIVERTED AND NOT TOUCHING BOARDING STATION instead of Train got delayed by more than 4 hours.

I had mailed [protected]@irctc.co.in for changing the reason for TDR filing on 3rd of July itself but it was not changed. So my TDR gor=t Repudate on 10th July.

It was Rs 990 cost ticket.
Kindly help me reopen my TDR with a valid reason.

Attached the screenshot of the mail and the TDR Repudiate status.

Thanks
Prachi

Pnr number : [protected]
Cancellation id : [protected]
Train name : sheshadri exp
Train no.: 17210
Tanuku (Tnku) katpadi jn (Kpd) cancellation date : 12-jul-2019 22:09:44 hrs
Booking amount : 340.0
Quota : general (Gn)
Class : sleeper class (Sl)
Refund status is showing that amount was refunded but money was not yet credited in my account.

I booked tickets from garhmuktesar (Gms) to delhi (Dli) and delhi (Dli) to garhmuktesar (Gms) on irctc website on 9 july 2019 but money is debited from my bank account and tickets are not booked. There is no refund received in my bank account till 18 july 2019. Irctc customer care did not give any satisfactory answer. Please issue me refund of tickets with bank transaction charges as soon as possible. Details are given below:-

Transaction id: [protected]
Train no./name: 14556 / dli tanakpur ex
Delhi (Dli) garhmuktesar (Gms)
Transaction date: 9 jul 2019
Date of journey:- 10 july 2019
Transaction amount: 585.98
Payment status: amount received from bank
Failure reason: choice of atleast 2 lower berths not met

Transaction id: [protected]
Train no./name: 14556 / dli tanakpur ex
Delhi (Dli) garhmuktesar (Gms)
Transaction date: 9 jul 2019
Date of journey:- 10 july 2019
Transaction amount: 585.98
Payment status: amount received from bank

Transaction id: [protected]
Train no./name: 14555 / tanakpur dli ex
Garhmuktesar (Gms) delhi (Dli)
Transaction date: 9 jul 2019
Date of journey:- 10 july 2019
Transaction amount: 815.98
Payment status: amount received from bank

Transaction id: [protected]
Train no./name: 14556 / dli tanakpur ex
Delhi (Dli) garhmuktesar (Gms)
Transaction date: 9 jul 2019
Date of journey:- 10 july 2019
Transaction amount: 815.98
Payment status: amount received from bank
Failure reason: choice of atleast 2 lower berths not met

Transaction id: [protected]
Train number/name: 14556 / dli tanakpur ex
Transaction date: 09 jul 2019
Date of journey:- 10 july 2019
Transaction amount: 815.98
Payment status: amount received from bank

Hi support team
I have booked ticke pnr no [protected] from banglore to kolkata as on 18 december 19 bur after chart preparation my ticket was not confirmed, last status was rac then filed tdr. This tdr was approved as on jan19of 1st week but till now i javed not recived the refun money 10140rs
So pls resove this matter. For this i will ever obliged
Navin
M no [protected]

I registered on the irctc website and got a user account. Irctc took payment from my credit card and then for some uknown reason later refunded the money. I have tried to re-register but the system does not allow me to because my original registration is still in the system (But will not allow me to make a booking). I have written several emails to irctc about this and also asking them to cancel the original registration so that i can re-register. All that i get in responce is an automated reply telling me that it will be looked into by the relevant department.
Last twoirctc complaint referance numbers[protected]
I would like irctc to cancel my user account so that i can re-register pay the fee again andcontinue to book my train travel in india.

I booked my ticket with pnr number [protected] on 10 march 2019.
I cancelled this ticket on 5 april 2019.
I have already mailed and called irctc complaint centre several times. But no satisfactory response from irctc and haven't received my refund.
Everytime i mail irctc, i get an automated response.
When i call, they put my call on hold to transfer to senior executive, everytime they give me different reasons. I have also sent them my bank statement several times as asked by them.

Dear sir,

I had a booking for travel from patna to bhagalpur on 27th june 2018 in train brahmputra mail. Since the train was late by more than 3 hours, i did not board the train. Later when a filed a tdr on 28th june after reaching my destination the same was rejected.

Kindly look into the matter and arrange for refund of my ticket amount as the train was late and i did not travel. Details of the booking are as below:-
Pnr:-[protected]
Name;-ashish anand

Pnr number : [protected]
Train name : guwahati exp
Train no.: 06336
New alipurduar (Noq) kamakhya (Kyq)
Tdr registration no.[protected]
Has been repudiated by irctc stating its not claimed by party.
The train was running late by more than 26 hours hence i discontinued my journey and filed a tdr. But my claim has been rejected by them.
I would further like to mention that i claimed for the tdr well within the time frame. Kindly help me get my money refunded.

I booked a train ticket in IRCTC for the train number 17405 / KRISHNA EXPRESS on 07/11/2019.
However, it shows "pending from bank end" till now. I have used GooglePay to pay and payment was successful and money got deducted from my bank. But my ticket Status is not still clear, so i can not book another ticket.
Booking transaction id - [protected]
Reservation id - [protected]

I have used debit card during transaction total 3 times on 10/07/2019 around 9.45 am, but among them 1st 2 times ticket not issued but amount (Rs 651.47 & rs 651.47) debited from my savings bank account.

Asper pass book transaction details

1. 10-07-19/ prcr/[protected]/1007190

2. 10-07-19/ prcr/[protected]/1007190

Please take necessary action so that i can get back the amount (2x 651.47 = 1302.94) as early as possible.

Respected Sir,
I had booked my parcel on 29th May 2019 from Kota Railway Station to Sultanpur but I have not received my parcel yet. I only got one luggage out of two . I had also enquiry about parcel many times at sultanpur station. I requested you view my problem as soon as possible.
Your truly
Anuj Baranwal
P. P. R no.[protected]
KOTA - SLN
Contact no. [protected]

I travelled by train 12510 from Howrah to Krishnarahapuram on the 9th/10th July. My PNR is [protected] and my berth was S-7, 58. The train was over crowded like a refugee train. at the time of boarding at 0045 hrs I could not even reach my berth easily as passengers were sleeping on the aisle and by berth was also occupied. the toilet was in bad condition obviously when a compartment meant for 72 passengers were occupied by over 150 passengers. this continued until I arrived at KJM. Pantry caterer was overcharging for food and water. e.g water bottle price Rs 20 against the standard price of Rs 15.00. food packet labled price was Rs 45 and being sold at Rs 50 at the stations. in the night I had to share my berth with a reservation less passenger. in a nutshell it was like travelling in a general compartment.

The refund amt of rs.1350 still 09/07/2018 not credited to my account for the following transaction. It is a remainder
Transaction id: [protected]pnr: [protected]
Train no./name: 12604 / chennai exptransaction date: 25 jun 2019
Hyderabad decan (Hyb) mgr chennai ctl (Mas) refund status: refunded
Cancellation/refund id: [protected]bank name: rupay card (Powered by kotak bank)
Booking amount: 1531.47refund amount: 1350.0
Refund date: 26 jun 2019
Boarding station: hyderabad decan (Hyb) reservation upto: mgr chennai ctl (Mas)
Ticket type: e-ticketquota: tatkal
Nameagegenderstatuscancellation date
Vasantha rao n 80 male cancelled 25-jun-2019 13:30:43 hrs
Shyamala 74 female cancelled 25-jun-2019 13:30:43 hrs
Anandarao 54 male cancelled 25-jun-2019 13:30:43 hrs

I had book flight on 30jan however due to jet shutdown thay cancelled my flight hence i requested for refund..! Requested as on 30th march and today is 9th july i am still not recevied any refund.! After contacting to irctc thay are not bothered to answer..!
I had call them and email them many times however recvd same response to wait your refund is still in process its been more then 3 months i am not recevied any amount.!

Tr id is [protected]