Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi Team,

I had Filed a TDR against PNR number [protected] on 2nd of July 2019.

Train No.-12322
Train Name- KOLKATA MAIL

By mistake I selected the reason as TRAIN DIVERTED AND NOT TOUCHING BOARDING STATION instead of Train got delayed by more than 4 hours.

I had mailed [protected]@irctc.co.in for changing the reason for TDR filing on 3rd of July itself but it was not changed. So my TDR gor=t Repudate on 10th July.

It was Rs 990 cost ticket.
Kindly help me reopen my TDR with a valid reason.

Attached the screenshot of the mail and the TDR Repudiate status.

Thanks
Prachi

Pnr number : [protected]
Cancellation id : [protected]
Train name : sheshadri exp
Train no.: 17210
Tanuku (Tnku) katpadi jn (Kpd) cancellation date : 12-jul-2019 22:09:44 hrs
Booking amount : 340.0
Quota : general (Gn)
Class : sleeper class (Sl)
Refund status is showing that amount was refunded but money was not yet credited in my account.

I booked tickets from garhmuktesar (Gms) to delhi (Dli) and delhi (Dli) to garhmuktesar (Gms) on irctc website on 9 july 2019 but money is debited from my bank account and tickets are not booked. There is no refund received in my bank account till 18 july 2019. Irctc customer care did not give any satisfactory answer. Please issue me refund of tickets with bank transaction charges as soon as possible. Details are given below:-

Transaction id: [protected]
Train no./name: 14556 / dli tanakpur ex
Delhi (Dli) garhmuktesar (Gms)
Transaction date: 9 jul 2019
Date of journey:- 10 july 2019
Transaction amount: 585.98
Payment status: amount received from bank
Failure reason: choice of atleast 2 lower berths not met

Transaction id: [protected]
Train no./name: 14556 / dli tanakpur ex
Delhi (Dli) garhmuktesar (Gms)
Transaction date: 9 jul 2019
Date of journey:- 10 july 2019
Transaction amount: 585.98
Payment status: amount received from bank

Transaction id: [protected]
Train no./name: 14555 / tanakpur dli ex
Garhmuktesar (Gms) delhi (Dli)
Transaction date: 9 jul 2019
Date of journey:- 10 july 2019
Transaction amount: 815.98
Payment status: amount received from bank

Transaction id: [protected]
Train no./name: 14556 / dli tanakpur ex
Delhi (Dli) garhmuktesar (Gms)
Transaction date: 9 jul 2019
Date of journey:- 10 july 2019
Transaction amount: 815.98
Payment status: amount received from bank
Failure reason: choice of atleast 2 lower berths not met

Transaction id: [protected]
Train number/name: 14556 / dli tanakpur ex
Transaction date: 09 jul 2019
Date of journey:- 10 july 2019
Transaction amount: 815.98
Payment status: amount received from bank

Hi support team
I have booked ticke pnr no [protected] from banglore to kolkata as on 18 december 19 bur after chart preparation my ticket was not confirmed, last status was rac then filed tdr. This tdr was approved as on jan19of 1st week but till now i javed not recived the refun money 10140rs
So pls resove this matter. For this i will ever obliged
Navin
M no [protected]...

I registered on the irctc website and got a user account. Irctc took payment from my credit card and then for some uknown reason later refunded the money. I have tried to re-register but the system does not allow me to because my original registration is still in the system (But will not allow me to make a booking). I have written several emails to irctc about this and also asking them to cancel the original registration so that i can re-register. All that i get in responce is an automated reply telling me that it will be looked into by the relevant department.
Last twoirctc complaint referance numbers[protected]
I would like irctc to cancel my user account so that i can re-register pay the fee again andcontinue to book my train travel in india.

I booked my ticket with pnr number [protected] on 10 march 2019.
I cancelled this ticket on 5 april 2019.
I have already mailed and called irctc complaint centre several times. But no satisfactory response from irctc and haven't received my refund.
Everytime i mail irctc, i get an automated response.
When i call, they put my call on hold to transfer to senior executive, everytime they give me different reasons. I have also sent them my bank statement several times as asked by them.

Dear sir,

I had a booking for travel from patna to bhagalpur on 27th june 2018 in train brahmputra mail. Since the train was late by more than 3 hours, i did not board the train. Later when a filed a tdr on 28th june after reaching my destination the same was rejected.

Kindly look into the matter and arrange for refund of my ticket amount as the train was late and i did not travel. Details of the booking are as below:-
Pnr:-[protected]
Name;-ashish anand

Pnr number : [protected]
Train name : guwahati exp
Train no.: 06336
New alipurduar (Noq) kamakhya (Kyq)
Tdr registration no.[protected]
Has been repudiated by irctc stating its not claimed by party.
The train was running late by more than 26 hours hence i discontinued my journey and filed a tdr. But my claim has been rejected by them.
I would further like to mention that i claimed for the tdr well within the time frame. Kindly help me get my money refunded.

I booked a train ticket in IRCTC for the train number 17405 / KRISHNA EXPRESS on 07/11/2019.
However, it shows "pending from bank end" till now. I have used GooglePay to pay and payment was successful and money got deducted from my bank. But my ticket Status is not still clear, so i can not book another ticket.
Booking transaction id - [protected]
Reservation id - [protected]

I have used debit card during transaction total 3 times on 10/07/2019 around 9.45 am, but among them 1st 2 times ticket not issued but amount (Rs 651.47 & rs 651.47) debited from my savings bank account.

Asper pass book transaction details

1. 10-07-19/ prcr/[protected]/1007190

2. 10-07-19/ prcr/[protected]/1007190

Please take necessary action so that i can get back the amount (2x 651.47 = 1302.94) as early as possible.

Respected Sir,
I had booked my parcel on 29th May 2019 from Kota Railway Station to Sultanpur but I have not received my parcel yet. I only got one luggage out of two . I had also enquiry about parcel many times at sultanpur station. I requested you view my problem as soon as possible.
Your truly
Anuj Baranwal
P. P. R no.[protected]
KOTA - SLN
Contact no. [protected]

I travelled by train 12510 from Howrah to Krishnarahapuram on the 9th/10th July. My PNR is [protected] and my berth was S-7, 58. The train was over crowded like a refugee train. at the time of boarding at 0045 hrs I could not even reach my berth easily as passengers were sleeping on the aisle and by berth was also occupied. the toilet was in bad condition obviously when a compartment meant for 72 passengers were occupied by over 150 passengers. this continued until I arrived at KJM. Pantry caterer was overcharging for food and water. e.g water bottle price Rs 20 against the standard price of Rs 15.00. food packet labled price was Rs 45 and being sold at Rs 50 at the stations. in the night I had to share my berth with a reservation less passenger. in a nutshell it was like travelling in a general compartment.

The refund amt of rs.1350 still 09/07/2018 not credited to my account for the following transaction. It is a remainder
Transaction id: [protected]pnr: [protected]
Train no./name: 12604 / chennai exptransaction date: 25 jun 2019
Hyderabad decan (Hyb) mgr chennai ctl (Mas) refund status: refunded
Cancellation/refund id: [protected]bank name: rupay card (Powered by kotak bank)
Booking amount: 1531.47refund amount: 1350.0
Refund date: 26 jun 2019
Boarding station: hyderabad decan (Hyb) reservation upto: mgr chennai ctl (Mas)
Ticket type: e-ticketquota: tatkal
Nameagegenderstatuscancellation date
Vasantha rao n 80 male cancelled 25-jun-2019 13:30:43 hrs
Shyamala 74 female cancelled 25-jun-2019 13:30:43 hrs
Anandarao 54 male cancelled 25-jun-2019 13:30:43 hrs

I had book flight on 30jan however due to jet shutdown thay cancelled my flight hence i requested for refund..! Requested as on 30th march and today is 9th july i am still not recevied any refund.! After contacting to irctc thay are not bothered to answer..!
I had call them and email them many times however recvd same response to wait your refund is still in process its been more then 3 months i am not recevied any amount.!

Tr id is [protected]

I bought samosa for 20 only 2 samosa was provided with tea 15 and coffee 25. Chowmin which was 30 for 100gm is now 45 for 100gm.
They are saying that government has increased the price of irctc pantry catering. But the price of 3 samosa in ispat express is 20 for 3 samosa
Pnr - [protected]
Train - sambalpur - jammu tawi express
Name - anurag das
Contact number - [protected]

Its' really surprising that the food supplied by the service provider is of below standard in a train like rajdhani express to guwahati and new delhi. Earlier menu was there in the serving tray which is now replaced by the some other pictures. Above all no jam with bread, sometimes no ice-creams. On the other hand, soan papdi is replaced by mere cheapest biscuits. Above all, the rotis served were stale in most of the cases and the no bread-stick & butter with soup. The quality of the butter is deteriorated. Amul butter is replaced by verka butter. Whereas the food charges are not less, rather the fare is going higher day by day. If the complaint is given to the catering manager, it's of no use. I request the concerned authority to look into the matter very seriously.

Coach no-b2
Seat no - 61 -64
Pnr -[protected]
Hans subba
Kalibari

I had booked ticket from ahmedabad to gurgaon in train swarna j raj ex (Train no 12957) thro irctc web site and date of journey was 19th may 2019. Pnr number of ticket was [protected]. Transaction id is [protected]. The payment of ticket was made thro my credit card. I had cancelled the ticket partially. Originally ticket was for 2 passenger. Only one passenger (Paramtap lal) was travelled and ticket for one passenger (Mitesh lal) was cancelled. While checking credit card statement i found that till date no refund we recd. Please check the matter.
My email id is
[protected]@yahoo.co.in

I cancel ticket on 27 june. And journey date of both ticket was 5 jul and 7 jul.
And it has been 10 days sine cancelled my ticket. There is no amount of refund money of none of tickets.

When will deposite refund amount in my account??
Please ensure me..

Pnr: [protected] transaction id: [protected] (Journey date:- 5 jul)
Pnr: [protected] transaction id: [protected] (Journey date:-7 jul)

Pnr:[protected]
Cancelled date: 19 th may 2019
Transaction id: [protected]
Refund processind date: 21st may 2019
Refund amount: 1310

I had sent email to [protected]@irctc.co.in and ticket id is 4028613
But still i have not recieved the refund, i had called customer care but no refund, such a bad service from such a big organisation in india is unbelievable, there are daily so many transaction and there would be many people like me who havent recived refund, railway pls do something about this as its hard earned money and in the name of refund we are not getting anything, whom should we complaint help for fast resolution.

This is a major issue that I am facing.

My Mobile number which I have had on me for more than 10 years is being used in another IRCTC account which doesn't belong to me.

The mobile number updated in my account currently is no longer with me. It is discontinued and now belongs to someone else. Every time I book someone else gets my travel details. Being a woman its not safe for me to disclose my travel details to strangers.

I have never been able to book a train ticket in fear of not receiving proper train details.
If we all continue to use whatever number and email we wish, IRCTC will have nothing but inaccurate fake data o[censored]sers.

Please make mobile OTP verification the mobile number update process.

Thank you