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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025

Complaints 10847

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 87

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I travelled by train 12510 from Howrah to Krishnarahapuram on the 9th/10th July. My PNR is [protected] and my berth was S-7, 58. The train was over crowded like a refugee train. at the time of boarding at 0045 hrs I could not even reach my berth easily as passengers were sleeping on the aisle and by berth was also occupied. the toilet was in bad condition obviously when a compartment meant for 72 passengers were occupied by over 150 passengers. this continued until I arrived at KJM. Pantry caterer was overcharging for food and water. e.g water bottle price Rs 20 against the standard price of Rs 15.00. food packet labled price was Rs 45 and being sold at Rs 50 at the stations. in the night I had to share my berth with a reservation less passenger. in a nutshell it was like travelling in a general compartment.

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Jul 10, 2019

Updated by ganapathy raju I am not interested in refund but this bad service by IRCTC has to stop. pl do not overload passengers in compartments and maintain a strict watch over vendors authorized by you.

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The refund amt of rs.1350 still 09/07/2018 not credited to my account for the following transaction. It is a remainder
Transaction id: [protected]pnr: [protected]
Train no./name: 12604 / chennai exptransaction date: 25 jun 2019
Hyderabad decan (Hyb) mgr chennai ctl (Mas) refund status: refunded
Cancellation/refund id: [protected]bank name: rupay card (Powered by kotak bank)
Booking amount: 1531.47refund amount: 1350.0
Refund date: 26 jun 2019
Boarding station: hyderabad decan (Hyb) reservation upto: mgr chennai ctl (Mas)
Ticket type: e-ticketquota: tatkal
Nameagegenderstatuscancellation date
Vasantha rao n 80 male cancelled 25-jun-2019 13:30:43 hrs
Shyamala 74 female cancelled 25-jun-2019 13:30:43 hrs
Anandarao 54 male cancelled 25-jun-2019 13:30:43 hrs

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I had book flight on 30jan however due to jet shutdown thay cancelled my flight hence i requested for refund..! Requested as on 30th march and today is 9th july i am still not recevied any refund.! After contacting to irctc thay are not bothered to answer..!
I had call them and email them many times however recvd same response to wait your refund is still in process its been more then 3 months i am not recevied any amount.!

Tr id is [protected]

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I bought samosa for 20 only 2 samosa was provided with tea 15 and coffee 25. Chowmin which was 30 for 100gm is now 45 for 100gm.
They are saying that government has increased the price of irctc pantry catering. But the price of 3 samosa in ispat express is 20 for 3 samosa
Pnr - [protected]
Train - sambalpur - jammu tawi express
Name - anurag das
Contact number - [protected]

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Address: New Delhi, Delhi, 110001

Its' really surprising that the food supplied by the service provider is of below standard in a train like rajdhani express to guwahati and new delhi. Earlier menu was there in the serving tray which is now replaced by the some other pictures. Above all no jam with bread, sometimes no ice-creams. On the other hand, soan papdi is replaced by mere cheapest biscuits. Above all, the rotis served were stale in most of the cases and the no bread-stick & butter with soup. The quality of the butter is deteriorated. Amul butter is replaced by verka butter. Whereas the food charges are not less, rather the fare is going higher day by day. If the complaint is given to the catering manager, it's of no use. I request the concerned authority to look into the matter very seriously.

Coach no-b2
Seat no - 61 -64
Pnr -[protected]
Hans subba
Kalibari

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Address: CHANDRAMAULI, 42 B YOGINAGAR SOCIETY, STREET NO 6,, 360005

I had booked ticket from ahmedabad to gurgaon in train swarna j raj ex (Train no 12957) thro irctc web site and date of journey was 19th may 2019. Pnr number of ticket was [protected]. Transaction id is [protected]. The payment of ticket was made thro my credit card. I had cancelled the ticket partially. Originally ticket was for 2 passenger. Only one passenger (Paramtap lal) was travelled and ticket for one passenger (Mitesh lal) was cancelled. While checking credit card statement i found that till date no refund we recd. Please check the matter.
My email id is
[protected]@yahoo.co.in

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K

kroy99

from Gurgaon, Haryana

Jul 10, 2019

RCTC — Refund amount is not credited to my account for my cancelled ticket

refund not received since may 2019 - Comment #3483071 - Image #0

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I cancel ticket on 27 june. And journey date of both ticket was 5 jul and 7 jul.
And it has been 10 days sine cancelled my ticket. There is no amount of refund money of none of tickets.

When will deposite refund amount in my account??
Please ensure me..

Pnr: [protected] transaction id: [protected] (Journey date:- 5 jul)
Pnr: [protected] transaction id: [protected] (Journey date:-7 jul)

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A

aman2193

from Aligarh, Uttar Pradesh

Jul 8, 2019

There is no manager in the bank from last 10 days.I have 2 current account and 12 savings account so we need a loan.I am requesting a loan for the first time still I am not able to get it.So please help me to get the loan.I have all the documents we needed for it.My phone no is-[protected]

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Address: Bhandup east, Mumbai City, Maharashtra, 400042

Pnr:[protected]
Cancelled date: 19 th may 2019
Transaction id: [protected]
Refund processind date: 21st may 2019
Refund amount: 1310

I had sent email to [protected]@irctc.co.in and ticket id is 4028613
But still i have not recieved the refund, i had called customer care but no refund, such a bad service from such a big organisation in india is unbelievable, there are daily so many transaction and there would be many people like me who havent recived refund, railway pls do something about this as its hard earned money and in the name of refund we are not getting anything, whom should we complaint help for fast resolution.

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Address: Skill Win Tech A-20, Sector 3 Noida, 201301, Gautam Buddh Nagar, Uttar Pradesh, 201301

This is a major issue that I am facing.

My Mobile number which I have had on me for more than 10 years is being used in another IRCTC account which doesn't belong to me.

The mobile number updated in my account currently is no longer with me. It is discontinued and now belongs to someone else. Every time I book someone else gets my travel details. Being a woman its not safe for me to disclose my travel details to strangers.

I have never been able to book a train ticket in fear of not receiving proper train details.
If we all continue to use whatever number and email we wish, IRCTC will have nothing but inaccurate fake data o[censored]sers.

Please make mobile OTP verification the mobile number update process.

Thank you

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Address: Datia, Madhya Pradesh, 475661

Booking no s1907012110360060478626 for pnr no [protected] transaction id p1907012110360302212593 ticket from manmad jn to datia from train no 12137 punjab mail on booked on 01/07/2019. Train has getting late on that day train timming is 12:15 am and train comes on 05:30 approx so i file TDS for cancellation of ticket because i am not avail to travel on that train now i could not get any refund for that ticket till now.
so i request you to please see that ticket history and i have mention the resion for cancel a ticket and that is vallid for that
amount i have paid for that ticket is 2240.98
so please help me

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jul 07, 2019

Updated by lalugolu Please notify me soon as possible

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I've booked the tickets on 28th june, 2019 for howrah to njp for 4 persons and money debited from my account but not get ticket. Then i called irctc customer care. They said me to wait for 7 days. Yesterday, 5th july, 2019, i again called customer care. They said the tickets are not booked and i should go to my bank. When i update my passbook i see the amount rs. 3275/- debited from my account on 28.6.19 but the amount is not refunded in my account.

Ticket details
1)
Transaction id: [protected]
Train no: 15721
Train name: paharia exp from station: howrah to station: new jalpaiguri
Date of journey: 26-oct-2019 class: 3a

Date of booking: 28-jun-2019 total ticket fare: rs 3275.0

Refund details
Refund status: amount credited to bank
Refund id: [protected]

Still i did not received the refund money in my account.

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R

rs748919

from Mumbai, Maharashtra

Jul 8, 2019

I had cancelled my e-ticket via IRCTC app on 29 june 2019, but I haven't received any refund yet, please resolve this issue as soon as possible.
Cancellation ID- [protected]
Train No. - 12817
Cancellation date - 29/06/19

A

amaan ullah

from Varanasi, Uttar Pradesh

Jul 8, 2019

I have booked tickets three times but all the three times ticket fare was deducted from bank but tickets were not generated...

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I made 2 tatkal bookings in wait list through irctc website… and none of them got confirmed. Now, more than 2 months had been passed and still refund hasn't been processed. I've raised the concern to irctc several times through emails and customer care team but every time they make the false promise that it'll process in another 2-3 days.

Ticket details furnished below:
Pnr:[protected], train:12254 / anga express, doj:24-04-19, class:sl, bgp-ypr, quota :tatkal, status:tqwl/19, total fare:rs.1025, dep:13:20

Pnr:[protected], train:12367 / vikramshila exp, doj:27-04-19, class:sl, bgp-anvt, quota :tatkal, status:tqwl/32& 33, total fare:rs.1400.98, dep:11:15

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Jul 22, 2019

Updated by sudsudhir Issue not resolve yet

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Address: Jabalpur, Madhya Pradesh, 482001

I cancelled two tickets on 16 june. The refund is still pending, even irctc employees have stopped replying to the mail.
Please help
I have tried everything, called on helpline
Mailed a dozen times to [protected]@irctc.co.in
Even submitted my passbook copy to them.

The pnr number are:

Pnr: [protected]
Pnr: [protected]

Irctc doesn't want to help, they are just redirecting my case to different departments and pending it.

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Address: Mumbai City, Maharashtra, 410206

Dear sir/madam,

I was booking my ticket from jhansi to csmt in train no./name: 22222 / csmt rajdhani from ladies quota, my amount is not debited from my account and now it is showing pending from bank side. Please find the attached screenshot of transaction history, kindly resolve this

Reservation id: [protected]
Date of boarding: 14 jul 2019
Ticket charge: 2210.49
Bank name: hdfc bank
User name - rajni14695

Thanks & regards
Rajni singh

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I had booked my flight ticket from Chennai to Kolkata in the month of April. However my money was deducted against failed transaction. I have called the help desk many times and also sent email quoting transaction id and I have sent all the documents they asked for. But till date I have not received my refund and they are not helping and responding now. Please help.

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I book ticket on 3rd june with 3830.49/- through irctc app but ticket get cancelled and money shown as refunded to my bank on 6th june. But money still not credited. I approached the bank with the refund reference number 17203019155922756126998 against order id [protected] which irctc given to me and after 15days i received a mail from bank they don't get any refund from irctc. I attached the mail to irctc what i received from bank but still not get refunded. It's almost 1month i made all efforts with bank and irctc sending mails and doing everything. Resolve it as soon as possible. This is my mail [protected]@gmail.com any further information u need contact on my mail

Jul 14, 2019

Complaint marked as Resolved

I didn't get refund which I booked ticket on June 3rd

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S

Suchi Thakur

from Allahabad, Uttar Pradesh

Jul 5, 2019

Sir I did reservation in yashvantpuram express on 22nd June, since since train was running late by 11 hrs I filed TDR before 10 hrs of actual departure of train from station. Later when I checked my login it is showing no details of Filed TDR plz suggest how will I get my money refunded.

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I had booked flight through Creditcard however due to Jet flight issue flight got canceled..! so i requested for refund on 1st feb 2019 today is 2nd 2019July still i didnt got any refund.! I am getting charge for creditcard late fee which is not received from IRCTC..!
I emailed them many times however getting same reply * Kindly wait for needfull*

shame on Govt services..!

Transaction id [protected]
PNR : SVJUOC
Pax : 5
Flight : 9W
Journey: Bom -Del
Departure dare : 28th may 2019

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jul 09, 2019

Updated by Gaurav2106 still no Respose recevied from IRCTC

Jul 16, 2019

Updated by Gaurav2106 Anyy updates..??

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Monday 24jun 2019 cancelled
Transaction id: [protected] pnr: [protected]
Train no./name: 12604 / chennai exptransaction date: 25 jun 2019
Hyderabad decan (Hyb) mgr chennai ctl (Mas) refund status: refunded
Cancellation/refund id: [protected]bank name: rupay card (Powered by kotak bank)
Booking amount: 1531.47refund amount: 1350.0
Refund date: 26 jun 2019,

Till date i. E, 03/07/2019 refund amount 1350 not credited to my bank account.

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R

raajkrin

from Delhi, Delhi

Jul 4, 2019

I was filed a TDR on 12.03.2019 against PNR No. [protected] and same has been registered on 19.03.2019 (Copy enclosed). However, refund amount has not yet been received. It, is therefore, requested to you kindly initiate the action in this regard.

refund amount not credited to my bank account - Comment #3477640 - Image #0

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1.
Transaction id: [protected]
Pnr:
Train no./name: 12342 / agnibina expres
Transaction date: 28 jun 2019
Durgapur (Dgr) howrah jn (Hwh)
Refund status: sent_to_bank
Cancellation/refund id: [protected]
Bank name: credit cards/ debit cards / upi (Powered by irctc)
Booking amount: 1020.0
Refund amount: 1020.0

2.
Transaction id: [protected]
Pnr: [protected]
Train no./name: 12833 / howrah express
Transaction date: 24 jun 2019
Surat (St) howrah jn (Hwh)
Refund status:
Cancellation/refund id: [protected]
Bank name: e-wallet
Booking amount: 1430.98
Refund amount: 1190.0
Refund date: 25 jun 2019

3.

Transaction id: [protected]
Pnr: [protected]
Train no./name: 14007 / sadbhavana exp
Transaction date: 22 jun 2019
Lucknow nr (Lko) anand vihar trm (Anvt)
Refund status:
Cancellation/refund id: [protected]
Bank name: e-wallet
Booking amount: 570.0
Refund amount: 450.0
Refund date: 23 jun 2019

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On 6th june i was tried to book tatkal ticket from bangalore to mangalore. Two times i tried. Both transaction is in failed status. And i got message from irctc that your ticket is not booked you will get refund within 3 days. Its around one month now my amount is yet to refund. Amout debited is rs.385.49 two times. My transaction done through dena bank debit card. Kindly look in to the matter and refund debited amount

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P

ps4806

from Bhopal, Madhya Pradesh

Jul 4, 2019

There was not any attendant in duranto train (12286).
I boarded from habibganj railway station in B3 coach at 23:57 on 28 June 2019 I found there was not any bed sheet and pillow on my sheet. I searched for atandent but there was none.

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