Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Please arrange for refund for the following transactions for which ticket bookings were failed but amount deducted and not yet refunded. Details are given below:

1. Transaction id. [protected]
Transaction date: 23 jul 2019
Transaction amount: rs. 7220.98
Ticket: durgapur to new delhi (Train no.12313)
Failure reason cited: no response from bank

2. Transaction id. [protected]
Transaction date: 23 jul 2019
Transaction amount: rs. 7220.98
Ticket: durgapur to new delhi (Train no.12313)
Failure reason cited: no response from bank

Client name: prof. Bidhan chandra roy, director, aerc, visva-bharati university

Tickets were booked in the name of mr. N n maji & mr. D s das (My colleauges)

Actual debit was rs. 7374.35+rs. 7374.35 = rs. 14748.70.

Please arrange for refund of the amount since tickets were not booked but amounts debited (On 23.07.2019) and not credited back till date (28.07.2019)

Regards,

Prof. B c roy

The tdr filed against pnr number [protected] with reason train diverted and passenger not travelled has been repudiated (See the attached. Pdf file)?

I had booked the ticket online for haridwar from ghaziabad on 3rd may 2019 (Transcation id - [protected], registration number[protected], pnr no.- [protected], jouney date - 21/05/2019), however train route was diverted and it didn't come at my boarding station (Ghaziabad) and followed different route.
Then i have filed tdr from boarding station on 21st may 2019 at same time and i with my family couldn't travel to my destination.

Could you please let us know why the tdr has been rejected and refund of money denied.

Could you please escalate the matter to upper level.

Pnr : [protected]

I book a ticket on tatkal. And cancelled it because it show that it is on waiting list
I paid through sbi debit card
I got an email that 1030 will be refunded to your account shortly
But not yet received
Booking and cancelled date is 7 july 2019
On irctc app it is showing that the amount is refunded and i checked on bank and online
That amount is credited to my account

Name - raveendrappa irctc user id - raviessenn mobile no. [protected]
I have mistake in my irctc registration by entering the wrong email id. Wrong id ihave entered is essenn. [protected]@mail.com my correct id is essenn. [protected]@gmail.com in kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

Pnr [protected]
Tdr registration no.[protected]
Journey date 07/07/2018
Station from wl
Station to guna

Status of the refund shows approved but received refund only for one ticket i. E
Rs 2280 on 11/10/2018.
The total ticket cost for 2 tickets booked was 4560 rs.
Up on many calls made to the irctc customer service there is no proper answer for the refund of the other ticket.

Copy of the email is also attached for your reference.
And also the ticket id raised for the tdr filed are

Ticket id:-3919896
Ticket id:-3280305
Ticket id:-2413256
Ticket id:-1843967
Ticket id:-1816765

[protected]@irctc.co.in thu, dec 13, 2018 at 2:04 pm
To: sravani. [protected]@gmail.com
Dear customer,

We wish to inform that your request for refund against pnr number [protected] for reason train late more than three hours and passenger not travelled., has been received and the reference no for this is :[protected].

The tdr refund case has been registered with[protected] on[protected]:04:28.928 and forwarded to the chief commercial manager/refunds null to process refund through enhanced coaching refund system of indian railways (Ecrs) under the present commercial rules. The details of the eligibility etc. Of tdr refund is given in the indian railway refund rules https://www.services.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf.

However, please note that the decision about the acceptance / rejection or amount of refund will be taken by the concerned zonal railways as per extant refund rules of indian railways and not by irctc.

This mail is also copied to the zonal railways handling your tdr case :[protected]@nwr. Railnet.gov.in.

You will be intimated by mail about the decision of the concerned zonal railways for your tdr request. You can also view the status online under tdr history.

In case of refund amount approved and received from concerned zonal railways, it will be credited to the same account of the customer through which booking was made. Customer is advised not to close that account so that refund amount will be credited back.

For any assistance please contact our customer care call centre or mail to [protected]@irctc.co.in.

This is an auto generated mail. Please do not reply.

—
With regards,
Customer care, irctc,
[protected]@irctc.co.in

Dear Sir/Madam,

We have ordered egg briyani on dinner from pantry.
We had been served with a tasteless low grade cannot be eaten rice with 2 boil eggs.
We could have only egg and rice we had to throw.
Please take appropriate action so that the caterer improve its services.

Rajeev Maity
Passenger
Birth no. B1 44
PNR no. [protected]
Mobile no. [protected]

I have cancelled railway e-ticket (PNR : [protected]) on 08.07.19. Till now not received the refund. Money was paid using UPI gateway (Citibank). Status on irctc website shows "Sent_to_bank", but money not credited to my account. Every time I call IRCTC customer care, they ask me to drop email to [protected]@irctc.co.in. And i get a new complaint number (4497679, 4500077, 4546482) as reply to my email.

Hi i booked train ticket from irctc app which took the payment from my account through your payment method but i have not received my ticket travelling date is on 5th of aug and booking date is of today. Fromyour a/c 146255 is debited by rs. 2272.78 on 25jul19. Avbl bal: rs. Xxxx. Info: inb/[protected]/zaak epayment services pvt. Call [protected] for dispute cst to btm is

Sir, i am to inform you that i booked my air tickets through irctc on 06.05.2019 from guwahati to chennai and from chennai to guwahati video booking id : [protected] and i made payment from my accountant number -... Of hdfc bank. Later on i was informed that the tickets from chennai to guwahati are not booked. But the money debited from my account has not been refunded in my account. So i request you kindly to deposit the same in my account.

Regards,
P. Borah.

Hello Team,

My name is Kotresh T M and I have booked the train from SBHR ( Subramanya Road) To KSR Bangalore for 10 people for 20 July 2019.

But I have not received any information/ communication via SMS or email from IRCTC regarding Train Cancellation or Train Route Diverted. When we reached station we got notified that Train cancelled and amount will be refunded automatically, since I have booked via IRCTC website.

Following are the PNR Numbers
[protected]
[protected]

and below are the additional Details

Train Name : BANGALORE EXP
Train Number : 16518
Reservation ID : [protected] and [protected]

Unfortunately, Train cancelled due to recurring landslips.

From the Information from station master, Train got cancelled, I have not raised any TDR as it should refund automatically.

Now when I approached, customer care they are mentioned train is not cancelled but it is not reached the boarding station.

I am not able to get refund which is about 2600rs.

Kindly help me to get my amount refunded.

I have booked 3 tatkal tickets today (24/7/2019) at 11:00 am from visakapatnam to tirupathi (Tirumula express) on 25/7/2019 through irctc mobile app. Three times the transaction got failed but fourth time money got deducted through phone pay to irctc but tickets are not confirmed. Ticket fare is rs 1470.0 which got debited from sbi account through phone pay to irctc. But tickets are not confirmed. Transaction is dropped.

Hello this is manish kumar. I have canceled a ticket from irctc and its been a month that my refund is not observed. Pnr no is [protected].
I have contacted and mailed irctc care several time and yet they are not able to help me out with the refund. Every time they extend the timeline of getting the refund and are unsuccessful in refunding. Kindly help

D. O. J - 28 june to 2019
Ticket got automatically cancelled due to wl ticket.
Pnr -[protected]
Train - vikramshila express
Booking - pnbe to anvt
Irctc replies that amount of 1235 has been credited into my account on 9 july 2019 but the amount has not been credited in my account.
Bank officials have also denied of any such amount being credited, although i have provided them with all the transaction details of refund as given through irctc end.
Please look into this matter as soon as possible.

I am yet to get the credit in my account on account of refund initiated by irctc.
Customer,

Kindly note that we have refunded the amount as per the following details and it may take 3-4 working days for net banking/direct debit facility and 6 - 7 days in case of payment gateways after actual refund date, to be reflect in your a/c.

Pnr: [protected] transaction id: [protected]
S. No rfnd amt status settlementid actual refund date remarks rfnd type bank refund txn id
1 2565.0 refunded [protected] 13-jun-2019 captured refund for cancellation [protected]

Pnr: [protected] transaction id: [protected]
S. No rfnd amt status settlementid actual refund date remarks rfnd type bank refund txn id
1 3420.0 refunded [protected] 13-jun-2019 captured refund for cancellation [protected]

Ticket not Booked, amount debited (Status"Pending from bank end")
I booked 4 tickets on Mandor express from Jodhpur Jn to Delhi. The amount was deducted but the ticket was not generated. The error shown was "Pending from bank's end". Kindly refund my amount.

Booking transaction ID: [protected]

Transaction Status: Pending From Bank End

Reservation ID: [protected]

Booking Date: 23 Jul 2019

Ticket Charge: 3530.0

Bank Name: Credit & Debit cards / Net Banking / UPI (Powered by Razorpay)

Train No./Name: 12462 / MANDOR EXPRESS

Sir my family in which father mahesh prasad gupta, mother sandhya gupta, sister ritu rana (Married) was travelling from damoh (M. P) to bilaspur (C. G) in bhopal bilaspur express train no-18235 on 6/7/2019 to 7/7/2019 birth s2-3, s2-7, s2-8 around 4 am in morning my sister gold chain around 12grams snatched by thief inside train and my sister yelled loudly then everyone woke up and have seen him jumping of the running train then we have filed complaint in anuppur railway station (M. P) having some hope in mind that they will act on it and but they haven't taken any action on those unknown thieves it is a matter of public safety as my sister also have breathing problems anything could have happened there as there was no railway protection personnel inside the train and it is indian railway obligation to provide safety so at last i want compensation of loss suffered to my sister from railways so sir please take strict action on them i am attaching required documents along with fir

I had cancelled my ticket on 20th april and refund was processed on 22 april 2019. Pnr no. [protected]. But the refund amount of 3430 is not credited in my account till date. I sent them multiple mails and bank account statements from my registered e-mail id and ticket id was registered too. But of no use. Tried calling customer care but they hang up the phone after putting me on hold.

I had booked ticket from ferozepur to delhi for my wife and myself and ticket was on waitlist. Since, it was not confirmed, so we cancelled ticket one day prior and as per rule, inr 60 was deducted for each o[censored]s and remainder of amount was to be refunded.

The total cost of booking was inr 530 and after deducting 60 rupees each, inr 410 was to be refunded back. But, amount has still not been refunded.

Kindly take action and assist in getting refund. Details shared below :

Pnr [protected]
Name of passenger harit bhatia and shalini bhatia
Contact [protected]

Other details attached in image.

Anticipating an early response.

Thanks
Harit

I have booked my ticket from haridwar to jaipur in 3 ac and due to some reason it got cancelled.
I checked my irctc status after 4 days it shows my monet is refunded but it didn't received in my account yet.
Please do some needfull, all needed information is mentioned below

Hw udz exp (19610)
Date[protected]
Pnr = [protected]
Date of transaction =[protected]
Refund status in irctc account = refunded
Refund id = [protected]
Transaction id = [protected]
Booking amount = 845.0
Refund to be= 780

My pnr is [protected], booked ticket for date[protected]. Ticket got cancelled mistakenly while i was going through pnr check as i was not much aware of that process. Please help me with suitable resolution, if i can get same ticket back without any financial addition or some refund amount to go ahead nd book different ticket.
I cannot afford financially booking ticket again.
Help me with same please.