Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

In mgr chennai central station the ro water selling person getting 10 rupees for 1 liter bottle and if we give 10 rupees coin they are not accepting it. As per central government rule they need to accept 10 rupees coin. Still 10 rupees coins in usage and how could they reject it.in ecah and every ro depot in central not accepting the coins and also some people in the water depot demanding 10 rupees for 1 liter.

Sir,

I already sent this e-mail several times through my registered e-mail to itctc ([protected]@irctc.co.in) about non-refund of amount of rs.495/- for my failed transaction to my account. Till date the amount was not refunded. Please help.
The details are furnished below:

On 09/05/2019, i have tried to book a 3rd ac ticket from kollam to aluva through irctc website. (Transaction id:[protected]). The amount asked was rs.495/- and the same was debited from my sbi bank account. The payment request received through google pay app and myself payment done through google pay on the same date and that amount was debited from my through bank account. But the ticket was not booked due to the reason no response from bank. On 10/05/2019 one message was received in my phone no that "an amount of rs.495.00 deducted against irctc txn id [protected] on 09-may-2019 will be refunded as your ticket could not be booked/service not rendered." after that, i have not received any confirmation or refund of the debited amount of rs.495/-. Also in the irctc website through my login in the failed transaction history details the following message is shown:
“transaction id: [protected]

Kollam jn (Qln) aluva (Awy)

Transaction date: 9 may 2019

Transaction amount: 495.0

Payment status: late confirmation received from bank on[protected]

Failure reason: no response from bank

Train name: netravathi exp

Train number: 16346

Boarding station: kollam jn (Qln)

Date of boarding: 21

Quota: general (Gn)

Class: third ac (3a)

No. Of adults: 1

No. Of children: 0

Bank name: credit cards/ debit cards / upi (Powered by irctc)

Refund id: [protected]

Refund status: amount credited to bank with reference no. [protected]

Refund amount: 495.0

Bank reference id: [protected]”

Please help me and requested to refund the amount.

Till date (04/08/2019), the amount was not refunded.
That is why i complaint through this portal.

Wvm no 4as is delivering same water as equal to tap water, no filteration is being carried out at jhanshi station. I have observed the same thing at raipur station also.
When i asked to operator for complaint book he denied and told me that the book is not there with him.
I also tried one complain number [protected] but no body is picking the phone..

Dear sir,
Please note that, i have booked 2 nos. Rail ticket through irctc website on 31.03.2019 and paid by upi and deducted the money of rs 860/- and 570/- from my boi account vide pnr: [protected] transaction id: [protected] and pnr: [protected] transaction id: [protected] and.
Also note, on 06/07/2019 i have cancelled the same ticket and on 07.07.2019 irctc refund the amount of rs. 640/- vide refund id [protected] and rs. 510/- vide refund id [protected] by same payment gateway but, till now no amount has been credited to my account. I emailed to [protected]@irctc.co.in several time for my refund vide irctc ticket id: 4486187, 4486209, 4502628, 4520908 but on 23.07.2017 irctc furnished me the below mentioned refund transaction details.
Date of cancellation of e-ticket/date of failure of e-ticket booking:06-jul-2019
Refund processing date:16-jul-2019
1) refund amount:640.0 refund reference no:rev_[protected]
2) refund amount:510.0 refund reference no:rev_[protected]
Payment option used : pay using bhim (Powered by axis bank) also accepts upi

With the above details, i request your good self to kindly look into the matter and do the needful at the earliest for getting my refund amount.

Thanks & regards,

Hi sir/madam,
I am t kesavan and on 27th june i was cancelled a train ticket through irctc app.
And my pnr no :[protected]. They mailed on 4th july which is my refund amount 1390rs was credited to my sbi bank account and then i was clarified with that my home bank branch still now that refund amount was not credited to my sbi bank account. So please take necessary action about that...
Thank you...

Respected sir,

My user id is t1ksh1, my mobile number is [protected], and my email id is [protected]@gmail.com. But no otp has been sent to my number or email even after many tries and so i am not able to book any tickets.
It is my humble request to please try to resolve my problem as soon as possible

Thanking you
Yours sincerely
Takshi desai

Even when i booked ticket in 3ac and having confirm berth during chart preparation they reallocated my berth to sleeper class. This is not right if i booked for ac berth then you can understand that i need that. Please look asap. Very disappointing with this type of headache given from indian railway and specially from irctc. They are know every tatkal ticket booking is a very tough job from there online service. Why gov call digital india. How india will become digital. If india's most usable traveling ticket booking website is not responding for 2 hours of every day 10 am to 12 am.

If you can do something then please look in to it.

Thanks & regards,
Bablu prasad ram

I have filed tdr for train no: 11463 somnath jabalpur express; doj: 01/08/2019. The train got diverted and did not reach boarding station so could not get train. Tdr no [protected]. The reason i have selected by mistake was train diverted and did not reach destination station. It should have been train diverted and did not reach boarding station instead. Please consider this one

Ph no for more queries: [protected]

And it is not refunded it's been almost a week now.
Request you to please help me with the refund.

Transaction id: [protected]
Jabalpur (Jbp) c shivaji mah t (Csmt)
Transaction date: 23 jul 2019
Transaction amount: 2566.47
Payment status: amount not received from bank
Failure reason: payment failed

Transaction id: [protected]
Jabalpur (Jbp) c shivaji mah t (Csmt)
Transaction date: 23 jul 2019
Transaction amount: 2566.47
Payment status: amount not received from bank
Failure reason: payment failed

Hi,
My name is vivek rajak. I tried for the ticket booking but the transaction got failed and amount got deducted from my account and it is not refunded it's almost a week now.
Transaction id: [protected]
Jabalpur (Jbp) c shivaji mah t (Csmt)
Transaction date: 23 jul 2019
Transaction amount: 2566.47
Payment status: amount not received from bank
Failure reason: payment failed

Transaction id: [protected]
Jabalpur (Jbp) c shivaji mah t (Csmt)
Transaction date: 23 jul 2019
Transaction amount: 2566.47
Payment status: amount not received from bank
Failure reason: payment failed

I was booking season ticket via uts, i made payment via payment gateway and the money got deducted, but the ticket did not get booked. Also, there was no failed transaction mentioned in the booking history.

Attaching screenshot of the payment confirmation via payment gateway.

There is no response to mail dropped to the customer care id, nor any resolution provided when called on 138

I've booked the tickets for to and fro, and both got cancelled due to some reasons.
I haven't received the money yet to my account.

Ticket details
1)
Transaction id: [protected]
Pnr: [protected]
Train no./name: 12904 / goldn temple ml
Transaction date: 24 jul 2019
Amritsar jn (Asr) h nizamuddin (Nzm)
Cancellation/refund id: [protected]
Bank name: credit cards/ debit cards / upi (Powered by irctc)
Booking amount: 4350.0
Refund amount: 1610.0

2)
Transaction id: [protected]
Pnr: [protected]
Train no./name: 12904 / goldn temple ml
Transaction date: 25 jul 2019
Amritsar jn (Asr) muzaffarnagar (Moz)
Cancellation/refund id: [protected]
Bank name: credit cards/ debit cards / upi (Powered by irctc)
Booking amount: 1380.0
Refund amount: 1250.0

3)
Transaction id: [protected]
Pnr: [protected]
Train no./name: 12904 / goldn temple ml
Transaction date: 25 jul 2019
Amritsar jn (Asr) h nizamuddin (Nzm)
Cancellation/refund id: [protected]
Bank name: credit cards/ debit cards / upi (Powered by irctc)
Booking amount: 4350.0
Refund amount: 2415.0

Hi,

I was travelling from 22944 - indore-pune express
Pnr: [protected]
Doj: 1st july 2019

Our train got delayed from vasai road station and then stopped at near karjat station.
The ac was not working from vasai road station and didn't worked till evening

The train was delayed by almost 16 hrs and ac didn't work throughout more than 16 hrs.

I have claimed the tdr for the same by the tdr refund status is shown as repudiate

The reason given is
Repudiation reason:failed to collect tdr/tte certificate/gc

So in case of tte's fault, we could not get the refund.

I would expect to re-open this case and investigate more.

I cancelled my ticket on 16th july and according to the irctc my refund has been issued and 15 days has been passed.

I did not receive the refund till yet.

Order no. : [protected]

Refund date :[protected]:08:21

Refund rrn no. :[protected]

Refund amount : 395.0

I request to pursue this matter as i am waiting for the refund.

Sir,
I faced a problem while booking a ticket now on railyathri from Nilambur road to kollam jn for 6th september 2019 in Rajya Rani Express.

After entering the details, I made the payment using IOB debit card. After making the payment I got the message that the session is expired.

I checked my IOB bank transactions and I can see a payment of 234.95/-. However when I see the list under "Booked Tickets" on the website, I dont see any reservation made.
Please advise what to be done since I have made a payment and there is no booking done by the website.

My details - irctc user name - ashlin1994
communication mail - [protected]@gmail.com

Thanks and Regards,
Ashlin mariam thomas

My ticket was automatically cancelled by the system as it was in waiting list on 16th july 2019. On irctc website refund status is showing that amount refunded but in my bank statement the same is not credited till date. Following are the details of my booking:

Train number: 12858
Pnr: [protected]
Transaction status: [protected]

Kindly look into matter and help in getting refund

Dear sir
I was traveling with my wife on samta exp 12807 from visakhapatnam to h. Nizamuddin-nzm on 28 jul 19 with my ticket pnr [protected].
The food vendor of this train was overcharging for food. I have given order for standard casserole meal vegetarian food with price 50/- but during delivery he asked me to pay 120/- but i refused. Then he told there is no 50/- rupees khana in train. When i told him to bring menu list and complaint book. Then he start argue with me and started misbehaving in front of my wife. Then i keep silent and went to tte for complaint but tte did not have me complian book and told me to call 139 railway help line. I tried 139 but there was no response.
Here after that vendor (Dharmender) was not taking order from me in train and i managed with fruits purchased from station. During journey i saw that dharmender was well serving food to tte staff in train without any charge and bringing icecream also for tte.
The whole picture cleared to me that why vendor was misbehaving, overcharging, not bringing rate list, and not giving food to me and why tte not giving book to write complain
I kept silence in train as traveling with my wife. But now i will write this matter to all railway department and railway ministry. So that strong action can be taken if someone do wrong in train.
Jai hind
Op prajapat
Pnr [protected]
Berth. A1 43, 45
Train samta exp (12807)
Doj. 28 jul 19

Dear team,

This is to inform you that, irctc service is very pathetic and poor, i am done transaction on 15th july 19 for ticket booking, amount debited 1470-/from my bank account and i cancelled my ticket from irctc application show amount is refunded but its still not refund by irctc. Amount 1405-/ to my bank account. Please refund my money.

When i try to contact irctc they hold me 30-1 hours no one pick up toll free number. Still no response from irctc this is the way and working efficiency of world largest network for ticketing our system need some repair. I loss my 1405-/ due to network error in their website.

Please find below given transaction details and refund it asap.

Pnr no:-[protected]

Transaction reference id : [protected]
Refund / transection id : [protected]

Regards,
Dr. Vikram dachewar
Mo. : [protected]

Dear sir/madam

My account has been suspended, i don't know the reason.
I am using this account from last 2 years.
As per my knowledge i have not done any thing which is illegal or unethical. I don't want to lose this account.
I have all my journey records with this account, this account is also associated with my mobile number and my personal email address.
I don't want to create another account.

Please do the needful asap, i want to book ticket for me and family

Account details

Name: mallesh darisi
Username: malleshdarisi
Email address:[protected]@gmail.com
Mobile no: [protected]

I've booked the tickets for to and fro, and both got cancelled due to some reasons.
I haven't received the money yet to my account.

Ticket details
1)
Transaction id: [protected]
Pnr number: [protected] train no: 12245
Train name: hwh ypr duronto
From station: howrah (Hwh) to station: yesvantpur (Ypr)
Date of journey: 18-jun-2019 class: 3a

Date of booking: 14-jun-2019 total ticket fare: rs 6890.0

Refund details
Cancelled date: 14-jun-2019 refund amount: rs 6760 refund status: refunded
Refund referance id : [protected] refund date: 28-jun-2019
Ticket id -

Approved: approved for refund refunded: refunded in account
Sent for refund: refund instructions given to bank