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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

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Updated: Jun 7, 2026

Complaints 10884

Resolved

1838

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9046

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 90

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Address: SIDHAL,KADUAPADA,JAGATSINGHAPUR,KADUAPADA, Jagatsinghpur, Odisha, 754106

Dear sir / madam

I am saumyaranjan sarangi bearing ac no [protected] initiated a transaction with reference no (Transaction id - [protected] - irctc.co.in) on[protected]. But transaction was declined from bank end and my money has been deducted from my account of 489 rs (Irctc status - pending from bank end) and ticket was not booked. It has been already 23days but i didn't get any positive response. After regular follow up i am net getting my refund amount. So i request you to refund money soon.
Thanks & regards
Saumyaranjan sarangi
[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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S

Shashank Mehrishi

from Mumbai, Maharashtra

Jul 2, 2019

Gopal gupta reporting manager manish for store which is register an unit of om sai ram Enterprise at anand vihar railway station

They are not having complaint book the denied me. ...for providing me same

The reason for not proving complaint book is irctc is not providing any such kind of book .that reasoning is very strange for me

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Address: 809A, Udyog Vihar, Phase 5, Gurgaon, Haryana, 122016

My rac ticket against pnr number: [protected] has been canceled successfully as per my request on[protected]. Even i got regarding ticket cancellation from [protected]@irctc.co.in.
Still, the refunded amount of rs. 1235 does not come back in my account.

Transaction detail:
Account name: shipra sonam
Irctc user id - ship820
Transaction bank account number: [protected]

Jul 11, 2019

Complaint marked as Resolved

Resolved

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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D

Divya Bharathi.P

from Kayankulam, Kerala

Jul 2, 2019

Hi,
I am Divya Bharathi. I have a problem that while creating irctc account I have entered a wrong email I'd. After creating the account my email is not get verified so that I am unable to proceed further. So kindly request you to give me a solution regarding this.
My user name- divya1712 my pswrd-Divya1712

R

rksinghkalhans

from Delhi, Delhi

Jul 2, 2019

PNR NO. [protected]
TRAIN NO 12475
Cancilation ID [protected]
Cancilation Date. 7-6-2019
Booking Aamount - 2620

STATUS - Amount not credited to my bank account

rksinghkalhans's reply, Jun 27, 2019

We hope Irctc will take initiative to resolve issue immediately, as it is questioning on credibility of irctc that we have cancilation the ticket on 7th June 2019 and refundable amount not credited yet.

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I had booked a train ticket but it was running 12 hrs late. So, i filed a tdr 3hrs 8mins before the supposed departure time and i'am attaching the file of tdr complaint here as a proof of this. I did not travel in the train and booked another train. The status is now showing repudiated and the reason being given is that "passenger had travelled". I did not board the train and booked an alternate bus whose ticket i'am attaching here. I don't know what the misunderstanding is but the i am being charged for a journey which i did not undertake.

Train details are as follows :-
Train no. - 15705
Train name - champaram hamsafar express
Date of expected train departure - 13th june
Time of expected departure - 3:30pm
Actual departure - more than 12 hours late
Krishan sharma

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: Bihar, West Champaran, Bihar, 845438

My ticket was booked under tatkal for doj 05-04-19 and i received a message of cancellation of the train by irctc. According to norms if a trian is cancelled 100% refund goes back to the accounts for all the online bookings. I did not receive any refund in weeks. After contacting irctc, they said that i did not cancel the ticket, so there will be no refund where as the cancellation of train was done by the railways and online ticket need not to cancelled.
Upon reporting and escalating the issue to railway minister and media through twitter, irctc claims that this train was never cancelled as per their records.
Now it is not just a question of refund, irctc has tortured me and tried fooling me and even tried proving me a liar.
I want consumer forum to take necessary action against the fraudulent act done by irctc and put a heavy fine for the mental torture they put me in for past 3 monhs.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Sep 13, 2019

Updated by iqbalakhter Dear Sir, I am still waiting for justice.

Feb 24, 2024

Updated by iqbalakhter I have not been compensated yet.

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I

iqbalakhter

Jan 20, 2023

No updates over my complaint so far.

iqbalakhter's [Complaint's author] reply, Jul 19, 2023

Dear Sir/ Madam,
Why is there no updates on my complaint so far?

iqbalakhter's [Complaint's author] reply, Feb 24, 2024

Dear Sir/ Madam,
Will this ever be addressed?

Regards

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Address: 122001

Case1 :
When i am trying to book the tatkal ticket, getting the error message : "this site is currently unreachable. Please try after some time". This error is frequent and we can't proceed any more till all the seats are filled, so we end up without booking. I am seeing this from last few days, probable a week. Where as previously this was not the case. There were no such errors and site was very smooth and faster in bookings. Please look into it fix the site error while booking tatkal ticket.

Case 2:
After multiple click on book we proceed further for payment section it says "unable to process the request"

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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My booking transaction id : [protected]
I tried to book my ticket on 14 may 2019 from train no. 12420 (Gomti express) but it failed and my money of rs. 565.49 got deducted and haven't refunded to me yet.
I talked to customer care of irctc and they told me to wait for 1 week but the time passed and my money didn't refunded then they told me to talk to my bank customer care.
Therefore i talked to my bank (Allahabad bank) customer care they gave me a complaint no. I. E (Albcare97390) and time of about 2 weeks and again time passed and my money didn't refunded, then they told me that irctc hadn't transferred money to my bank so i have to talk to irctc customer care again, hence i talked to irctc customer care again on 17 june 2019 and he told me that irctc hadn't received my money and it had been in the hands of payment gateway and also told me to mail here.
Please refund my money as quickly as possible. I am a student and have not much money to buy my books.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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I have booked tatkal train ticket from haldwani to umbala cant on line mode from irctc side on dated 03/06/2019 amount paid through sbi net banking. Due to waiting list ticket has been cancelled. I have contact irctc customer care he told me amound has been refunded from irctc. I contact home bank branch but refund amount not credit my bank account.
Please solve this matter as soon as possible.

Thanks

Lok pal singh

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jun 29, 2019

Updated by lok pal singh I have booked tatkal train ticket from Haldwani to Umbala cant on line mode from IRCTC side on dated 03/06/2019 amount paid through SBI net banking. Due to waiting list ticket has been cancelled.I have contact IRCTC customer care he told me amound has been refunded from IRCTC. I contact home Bank branch but refund amount not credit my bank account.
Please solve this matter as soon as possible.

Thanks

Lok Pal Singh

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Address: SURVEY NO -140/1/1/ TO 9, VILLAGE-KHADOLI, SILVASSA KHANVEL ROAD, SILVASSA, Dadra and Nagar Haveli, Dadra and Nagar Haveli, 396230

Sir/ madam,
I have booked 2 tickets from irctc on dtd.26.04.2019 one in tatkal quota and other in general quota but unfortunately both tickets got cancelled by irctc after chart preparation as both ticket was e-ticket and were in waiting list.

But i am surprised in spite of reminding irctc team by email / direct calling to customer care no result found in my favor. Customer care persons always says same dialogue "now our system is not working please call after half an hour" where as irctc email department writing same thing we have forwarded your complaint to concern department, you will receive reply shortly ".

I do not understand what irctc is doing on refund case???
Can anybody assist me in this matter.

Pnr number: [protected] w/l cancelled without refund ticket id:-4289636

Pnr number: [protected] cancelled automatically without any refund ticket id:-4289660

Thanks'
Himanshu samal
[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: 403722

Irctc wallet description on website says:-
It saves the payment gateway charges charged by banks and irctc charges rs i10.00 per booked ticket while booking.

The time taken for payment is less as there is no need to pay through gateway but it asks for password at the time of payment for booking which takes approximately the same time as payment gateway to confirm payment. It creates problem during tatkal reservation.

The refund amount of cancelled tickets is refunded on the next day as described by irctc but customer care says it can take anywhere between 24 hrs to 7 days for refund.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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I used paytm gateway and my sbi debit card for railway ticket booking dated on 27/05/2019. Due to unavoidable situation i have cancelled the both tickets on same day. Irctc has credited ticket refund amount to paytm. Which is not credited till now in my account. The details are as under.
(1) pnr no.[protected]
Transaction id.[protected]
Refund id. [protected]
Refund status - amounts credited to bank with reference no.[protected]
Booking amount 545.49
Refund amount 485.0
(2) pnr no.[protected]
Transaction id.[protected]
Refund id. [protected]
Refund status - amounts credited to bank with reference no.[protected]
Booking amount 1455.4
Refund amount 1390.0
Please take necessary action to refund the both tickets amount.
Thanks.
Deep chandra bhatt
Mobile number. [protected]

Jun 29, 2019

Complaint marked as Resolved

Dear Customer, We would like to inform you that your below-enclosed email has been forwarded to the concerned department. You will receive a reply in this regard shortly. NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care. Thanks & Regards Akash Dounde CCE-Email [email protected] Ph 0755-4090600/6610661 www.irctc.co.in [#4246033] ________________________________________________________________________________ IRCTC never asks your personal bank account details through call. If you received any call in this regard, please do not share your bank related credentials. ________________________________________________________________________________ -----------------------------Original Message------------------------------- Subject : Re: Re: Ticket refund Ticket Id:-4219339 Date : Jun 21 2019 4:55PM From : [email protected] To: [email protected] Dear sir/ madam, I used Paytm gateway and my sbi debit card for railway ticket booking dated on 27/05/2019. Due to unavoidable situation I have cancelled the both tickets on same day. IRCTC has credited ticket refund amount to paytm. which is not credited till now in my account. Now I am sending complete bank details. Please solve this issue as soon as possible. Thanks & Regards. Deep Chandra Bhatt On Tue, 18 Jun 2019, 22:24, wrote: Dear Customer, Kindly note that we have refunded the amount as per the following details and it may take 3-4 working days for net banking/direct debit facility and 6 - 7 days in case of payment gateways after actual refund date, to be reflect in your a/c. PNR: 8119646556 Transaction Id: 100001856097951 S.No RFND AMT STATUS SETTLEMENTID ACTUAL REFUND DATE REMARKS RFND TYPE BANK RFND TXN ID 1 485.0 REFUNDED 200000612347881 30-May-2019 Refund Successful Refund for Cancellation 190529320932939248 PNR: 8119640434 Transaction Id: 100001855742631 S.No RFND AMT STATUS SETTLEMENTID ACTUAL REFUND DATE REMARKS RFND TYPE BANK RFND TXN ID 1 1390.0 REFUNDED 200000611991560 30-May-2019 Refund Successful Refund for Cancellation 190529320332864112 Please contact your bankers for confirmation with Bank Refund transaction id provided in refund details above. In future you are requested to use the Refund status Tracking service provided by the IRCTC. Select the Refund Status link in the left panel under my transaction. on the plan my travel page after you log in to www.irctc.co.in giving your user id and password. Please Note that if after contacting banker still the refund is not reflecting in your account, we suggest you to send us the complete bank/wallet statement (From Date of Booking till present Date) in PDF format to pursue the matter. NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care. Thanks & Regards Akash Dounde CCE-Email [email protected] Ph 0755-4090600/6610661 www.irctc.co.in [#4219339] ________________________________________________________________________________ IRCTC never asks your personal bank account details through call. If you received any call in this regard, please do not share your bank related credentials. ________________________________________________________________________________ -----------------------------Original Message------------------------------- Subject : Re: Ticket refund Date : Jun 18 2019 8:25PM From : [email protected] To: [email protected] To, IRCTC Subject: Refund amount not received Dear Sir/Madem I have cancelled my two tickets dated on 27/05/2019, which PNR Nos. are 1.PNR No. 8119646556 2.PNR No. 8119640434 But have not yet received my refund. I made the payment through Paytm gate way using my SBI debit card. please take necessary action to refund the both ticket amount. For your reference my bank detail from which amounts are deducted is attached here with. WIith regards Deep Chandre Bhatt Mobile number 8802462519 Date 19/06/2019 I used Paytm gateway for railway ticket booking dated on 27/05/2019. Due to unavoidable situation I have cancelled the tickets on same day. IRCTC has credited ticket refund amount to paytm. which is not credited till now in my account. The details are as under. (1) PNR no.8119646556 Transaction ID.100001856097951 Refund ID. 100000336918523 Refund status- Amounts credited to bank with reference no. 190529320932939248 booking amount 545.49 Refund amount 485.0 (2) PNR no.8119640434 Transaction ID.100001855742631 Refund ID. 100000336918521 Refund status- Amounts credited to bank with reference no. 190529320332864112 booking amount 1455.4 Refund amount 1390.0 please take necessary action to refund the both tickets amount. Thanks. Deep Chandra Bhatt Mobile number. 8802462519 Hide quoted text On Fri, 21 Jun 2019, 18:10, wrote: Dear Customer, We would like to inform you that your below-enclosed email has been forwarded to the concerned department. You will receive a reply in this regard shortly.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jun 29, 2019

Updated by D.C.Bhatt Dear Customer,

We would like to inform you that your below-enclosed email has been forwarded to the concerned department. You will receive a reply in this regard shortly.

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

Thanks & Regards
Akash Dounde
CCE-Email
[protected]@irctc.co.in
Ph[protected]/6610661
www.irctc.co.in [#4246033]
________________________________________________________________________________
IRCTC never asks your personal bank account details through
call. If you received any call in this regard, please do not
share your bank related credentials.
________________________________________________________________________________
[protected][protected]Original Message[protected][protected]
Subject : Re: Re: Ticket refund Ticket Id:-4219339
Date : Jun 21 2019 4:55PM
From : [protected]@gmail.com
To: [protected]@irctc.co.in
Dear sir/ madam, I used Paytm gateway and my sbi debit card for railway ticket booking dated on 27/05/2019. Due to unavoidable situation I have cancelled the both tickets on same day. IRCTC has credited ticket refund amount to paytm. which is not credited till now in my account. Now I am sending complete bank details. Please solve this issue as soon as possible.
Thanks & Regards.
Deep Chandra Bhatt

On Tue, 18 Jun 2019, 22:24, <[protected]@irctc.co.in> wrote:
Dear Customer,

Kindly note that we have refunded the amount as per the following details and it may take 3-4 working days for net banking/direct debit facility and 6 - 7 days in case of payment gateways after actual refund date, to be reflect in your a/c.

PNR: [protected] Transaction Id: [protected]

S.No RFND AMT STATUS SETTLEMENTID ACTUAL REFUND DATE REMARKS RFND TYPE BANK RFND TXN ID
1 485.0 REFUNDED [protected] 30-May-2019 Refund Successful Refund for Cancellation [protected]
PNR: [protected] Transaction Id: [protected]

S.No RFND AMT STATUS SETTLEMENTID ACTUAL REFUND DATE REMARKS RFND TYPE BANK RFND TXN ID
1 1390.0 REFUNDED [protected] 30-May-2019 Refund Successful Refund for Cancellation [protected]

Please contact your bankers for confirmation with Bank Refund transaction id provided in refund details above. In future you are requested to use the Refund status Tracking service provided by the IRCTC. Select the Refund Status link in the left panel under my transaction. on the plan my travel page after you log in to www.irctc.co.in giving your user id and password.

Please Note that if after contacting banker still the refund is not reflecting in your account, we suggest you to send us the complete bank/wallet statement (From Date of Booking till present Date) in PDF format to pursue the matter.

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

Thanks & Regards
Akash Dounde
CCE-Email
[protected]@irctc.co.in
Ph[protected]/6610661
www.irctc.co.in [#4219339]
________________________________________________________________________________
IRCTC never asks your personal bank account details through
call. If you received any call in this regard, please do not
share your bank related credentials.
________________________________________________________________________________
[protected][protected]Original Message[protected][protected]
Subject : Re: Ticket refund
Date : Jun 18 2019 8:25PM
From : [protected]@gmail.com
To: [protected]@irctc.co.in

To,
IRCTC
Subject: Refund amount not received
Dear Sir/Madem
I have cancelled my two tickets dated on 27/05/2019, which PNR Nos. are
1.PNR No. [protected]
2.PNR No. [protected]
But have not yet received my refund. I made the payment through Paytm gate way using my SBI debit card.
please take necessary action to refund the both ticket amount. For your reference my bank detail from which amounts are deducted is attached here with.
WIith regards
Deep Chandre Bhatt
Mobile number [protected]
Date 19/06/2019

I used Paytm gateway for railway ticket booking dated on 27/05/2019. Due to unavoidable situation I have cancelled the tickets on same day. IRCTC has credited ticket refund amount to paytm. which is not credited till now in my account. The details are as under.
(1) PNR no.[protected]
Transaction ID.[protected]
Refund ID. [protected]
Refund status- Amounts credited to bank with reference no.[protected]
booking amount 545.49
Refund amount 485.0
(2) PNR no.[protected]
Transaction ID.[protected]
Refund ID. [protected]
Refund status- Amounts credited to bank with reference no.[protected]
booking amount 1455.4
Refund amount 1390.0
please take necessary action to refund the both tickets amount.
Thanks.
Deep Chandra Bhatt
Mobile number. [protected]
Hide quoted text

On Fri, 21 Jun 2019, 18:10, <[protected]@irctc.co.in> wrote:
Dear Customer,

We would like to inform you that your below-enclosed email has been forwarded to the concerned department. You will receive a reply in this regard shortly.

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I had booked a train ticket but it was running 12 hrs late. So, i filed a tdr 3hrs 8mins before the supposed departure time and i'am attaching the file of tdr complaint here as a proof of this. I did not travel in the train and booked another train. The status is now showing repudiated. As the rule is to apply 3hrs before the expected departure time, i dont't why it has been rejected.

Train details are as follows :-
Train no. - 15705
Train name - champaram hamsafar express
Date of expected train departure - 13th june
Time of expected departure - 3:30pm
Actual departure - more than 12 hours late

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Booked a ticket with irctc on 24th april and cancelled on 25th. But till date, no refund has been credited to my account. I got the below mail from irctc saying the refund is processed.

We wish to inform you that, with reference to refund against pnr number [protected] /irctc transaction id [protected],
An amount of rs. 485.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking: 26-apr-2019
Refund processing date: 30-apr-2019
Refund amount: 485.0
Refund id = [protected]
Refund reference no: [protected]
Payment option used : credit & debit cards / upi (Powered by irctc ipay) (Mobile_pg)
Booking reference no: [protected]

But when i checked with the bank, they said the refund reference number is not valid. So they cannot check. I tried to contact irctc customer support, but no response from their side. They keep on responding, your request has been forwarded to concerned department. But i never got any proper response.

Calls made to customer support team of irctc, keep on rejecting my request to look up on the issue. Also senior executives keep on disconnecting my calls.

Bank asked for the mode of refund and the correct refund reference number to check for the refund. But irctc support team is worst. They don't listen to your queries at all.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jun 27, 2019

Updated by nroutray Ticket Ids given by irctc for the same complain raised
3920578
4017881
4018198
4138901
4295516

Not a single ticket has been responded. I don't know how their ticket system work.

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S

shivansingh

from Agra, Uttar Pradesh

Jun 28, 2019

My reservation was cancelled but did not receive the refund till now.
transaction id- 8e4cb21d[protected]
amount-114/-
name - sachin singh

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Address: ashokpally, Uttar Dinajpur, West Bengal, 733134

Customer id - dipmithu19
Booking date - 22 june 2019
Journey date - 20 october 2019
From ahmedabad to bhuj by
14311 ala hazrat express
Booked through razorpay. [protected]@hdfcbank bhim upi[protected]

Though amount deducted by bhim app from sbi account, no ticket generated. But irctc app is not showing any failed transaction.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: XXXXXX

Below is the detail i got for my refund confirmation of rs;610, but even after 10 days of refund my money is not credited to my account. What is the issue on this

Reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 610.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking: 13-jun-2019
Refund processing date: 14-jun-2019
Refund amount: 610.0
Refund reference no: [protected]
Payment option used : icici bank (Netbanking)
Booking reference no: [protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: 500016

Today i have try to book tatkal ticket but unable to book. After typing the correct captcha system is asking wrong captcha. After trying 3 times i can able to go next page and message is not available.

What i understood its not possible to book tatkal ticket with internet. Irctc not allowing internet user to book the ticket the captcha issue is to making fool. I have the screenshot and three times i have type the correct captcha.

Is there any justice for this issue.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Dear sir/madam,

I am nafees kausar.

The website is not sending mobile verification code on my mobile. And, therefore i am not able to log-in into the irctc website.

I humbly request to resolve the issue that persists from few months please direct the concerned authorities to take immediate action on this issue of verification,

Thanks and regards
Nafees kausar

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: vill-hamawas teh-ramgarh pachwara dausa, Dausa, Rajasthan

Hello -

I've read through all the helpful posts re: syncing a cleartrip and irctc account and was able to secure a mobile otp as a non-indian resident but never received an email otpin my activation email from irctc.

I contacted [protected]@irctc.com and they told me to contact cleartrip ([protected]@cleartrip.com) which i did but haven't heard back.

Any tips? I'll need to book train ticket in a few weeks.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: F-37, jaitpur, badarpur, New Delhi, Delhi, 110044

Website: Irctc air

Deepak kumar bal
Submit a Complaint
Dear sir,

I had booked ticket through irctc.com

Date :- 1st jun 2019 for amritsar to delhi fare amount was Rs.5425 Transaction ID :-[protected]

Transaction had completed but ticket did not booked and still refund is not revert back.so i request to you please see my complain and return my money.as soon as.I am copying here Electronic Reservation Slip for your review.please refer below slip.

Below flight cancelled by your side and amount had been deducted . so its
my kindly request to initiate my refund my amount now.

Deepak kumar bal
[protected]

[protected] Forwarded message[protected]
From:
Date: Sun, 23 Jun 2019, 9:56 pm
Subject: Email From IRCTC Transaction ID :[protected]
To:

_________________________________________________________________

*This is a system generated mail. Please do not reply to this email ID. If

you have a query or need any clarification you may: (1) Call our 24-hour
Customer Care[protected] or(2) Email Us [protected]@irctc.co.in
*
________________________________________________________________________
*Dear Customer, *

Currently, your flight ticket status is *Not Booked*.Please contact IRCTC

customer care to know the Final status.
Details Transaction Id Reservation Status Booking Date Origin Destination
Total
Fare No. of Segment
[protected] Not Booked[protected]:09:35 Amritsar New Delhi *5414* 2

Journey Details
Amritsar to New Delhi Flight Departs Arrive Class PNR
AI[protected]:45:[protected]:50:00 E
Passenger Details Sr. No# Name Type Age Tkt No.
1 Devender Kumar Bal Adult NA NA
2 Meenakshi Bal Adult NA NA

We wish you a pleasant journey and hope to assist you with all your travel
needs again in the near future.

Air India[protected]*Website:* For a detailed E-Ticket you may visit
www.airindia.in

Please see section below for IRCTC terms and conditions

- As per Government guidelines, Check-in counters at all airports will

now close 45 min before departure for Domestic and 75 Min. before
departure
for International flights.
- IRCTC recommends that Guests report for check-in at least 2 hours

prior to departure of scheduled flight for Domestic and 4 hours prior
to
departure of flights for International travel.
- Airlines allow approx 15 Kg for economy and 30 Kg for business class.

Kindly check with respective carriers for current details of check-in
baggage and additional baggage. Any additional baggage would be charged
by
the airline.
- Passengers without valid visa to the arrival destination will not be

permitted to board unless visa on arrival is permitted or visa is not
required for such passengers as per the laws of the arrival
destination.
- Please carry a print out of this E-ticket along with photo identity

proof such as driving license, voter id or passport to the airline
check-in
counter. For infant passengers, it is mandatory to carry Date of Birth
certificate.
- All charges and rules are indicative and may change on airlines

discretion. Please confirm Fare rules, baggage rules and cancellation
rules
from the respective airlines.
- Passengers may send request for ticket cancellation for the complete

journey (Origin to destination) .For Connecting/via flights / Special
fare
flight s, no partial cancellation will be accepted.
- In case an airlines cancels a flight, a stamped (or endorsed) copy of

the e-ticket mentioning ?Full refund is due?, needs to be forwarded to
[protected]@irctc.co.in for the refund to be processed. IRCTC may not get
any alert directly from the airlines for flight cancellation.
- For any amendment done directly from airlines, please send us both

old
and new endorsed tickets.
- Refunds endorsed by Airlines may take longer time to process by
IRCTC.
- IRCTC additional cancellation / Amendment charges -INR 250 (Domestic

Travel) and INR 500 (International Travel) per segment per passenger
- Please contact the airline for cancellation of tickets, within 24 hrs

(Domestic Travel) and 72 hrs (International Travel) of scheduled
departure
time and intimate IRCTC for processing the refunds.

*Contact Information: *

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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H

hrvijayasimha

from Bengaluru, Karnataka

Jun 26, 2019

Hi team,

I am not able to login with the registered account in IRCTC. when I enter the credentials and password, it throws an error Bad credentials . My id is vijayasimha

regards, vijaya

V

vishwanathan

from Delhi, Delhi

Jun 26, 2019

I have booked 4 tickets on Bhopal shabdi on 22/07/2019 vide PNR [protected]. I have opted vegetarian meal for all 4 passengers but the booking shows 2 veg and 2 non-veg. kindly advise me as to how to correct.

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I had ti receive a refund amount for my waiting listed ticket from vijayawada to krishnarajapuram on 28/5/19, i had received information that i will be refunded through mobile msg and in my irctc account. But till now i didnt received my amount in credit card. So please resolve the issue. Refund and transaction id are attached.

Transaction id: [protected]
Pnr: [protected]
Train no./name: 12510 / ghy bnc express
Transaction date: 29 may 2019
Vijayawada jn (Bza)
Krishnarajapurm (Kjm)
Cancellation/refund id: [protected]
Booking amount: 1125.0

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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I have cancelled a ticket with PNR [protected] and it has been more than a month but did not receive the refund. Raised a complaint for this and attached the bank statement for this but no action has been taken till date. Complaint has been raised several weeks ago but no action has been taken. I spoke to Bank regarding this and they got a confirmation from IRCTC stating that money is with IRCTC. So look into this issue.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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