Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

We (three ladies) decided to do the above tour from 3/6/19 - 16/6/19. The itinerary promised AC-train, AC-accommodation, AC-tour buses for which we paid Rs 37650 PER PERSON. The tour was pre-poned by 3 hours on 1/6/19 but the train arrived 3 hours late at the boarding point. By day 2 of the tour, the toilets were not usable since it was unclean and there was no water. The tour manager did not know any information about the tour. The hotels were pathetic - no AC, no proper beds, no clean linen, no hot water, no place for luggage and movement, no locks & no curtains at times (safety risk). The breakfast & dinner were mostly uncooked and lunch was fried packaged food worth Rs 10 and a cool drink worth Rs 10 (some of them beyond the expiry date) which was useless for travelling in buses for about 8-9 hours on an average. The places we stayed were not as per itinerary and flimsy excuses were made. The managing staff was rude and totally non-cooperative even to elder, handicapped passengers and ladies. Many of the staff seemed to have no job except to enjoy a vacation at passengers' cost. Complaints were made to Ashok Parmar who heads IRCTC west zone since day 1 but things just got worse with each passing day. Total mismanagement by TMI to who this tour was outsourced by IRCTC. Facilities provided could not be greater than 15000. The remaining amount almost 22650 should be refunded by IRCTC along with an apology for creating such a bad experience on such a holy tour.

Dear Sir,
On 4th May, I booked 4 tickets from Namrup to Guwahati of 26.05.2019 and 4 return tickets of the same dated 29.05.2019.
I cancelled all the tickets on 23.05.2019 but I have not received any refund amount for the tickets till now.
I inquired about the issue multiple times with the customer care executives with all the relevant documents however no accountability have been shown from their end.

Kindly look into the matter and intervene as required. The necessary documents have been hereby enclosed.

Thanks & Regards,

N. Gogoi

Mob.

Hello,
Today I booked a ticket from Hyderabad to Kalyan and paid via Google pay. Amount Rs 1545 was debited from my account but ticket wasnt booked. The transaction status shows 'Pending from Bank end'.
I have attached the relevant screenshots.
Here are the details
UPI transaction ID :[protected]
IRCTC transaction ID : [protected]
Transaction date : 17/06/2019
Please help.

Had booked train tkt through Irctc app on 17 JUNE 2019 in tatkal quota made payment through Mobiqwik payment gateway through Zaakpay but due to seat unavailability tkt did not booked but payment deducted through SBI debit card still today payment not refunded in my bank account . In irctc app it show amount refunded to bank account . Below are details shown in irctc app
S
Refund Amount-Rs 3100
Bank reference id-
Refund status-Amount credited to bank
Refund id-[protected]

But still amount not credited in my account
Kindly...

Hi I Tried to book a ticket from IRCTC app on 16th June via the IRCTC App.

I used Citibank credit card to make payment of Rs.4907.94. Money was debited from Card but the status of the transaction is mentioned as "Pending from Bank End" and the ticket is also not Booked.

Please arrange for a refund of the amount.

Reservation ID : [protected].

I have also attached the screenshot.

I have booked room at Chandigarh station on 13/06/19 for 24 hours as source destination.my payment is done, but I don't have got any confirmation email or message to the subject.I have booked double bed room vide my pnr number, authentication is done but I don't have got any booking letter in my pnr number
Please refresh the page or refund the amount in a/c
Id mail:. [protected]@gmail.com

Regards

I have still not received the refund amount which were confirmed by the irctc also via mail
Below are the detalis
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking: 03-Jun-2019
Refund processing date: 06-Jun-2019
Refund amount: 6270.0
Refund reference no: [protected]
Payment Option used : Credit & Debit cards / UPI (Powered by IRCTC iPay)(MOBILE_PG)
Booking reference no: [protected]

Attaching screenshots also of the mail

I had filed TDR on 11th May. The passengers didnt travel as the train was delayed for many many hours much more than 3 hours.
It has been more than a month still no refund. Can you please let me know why so delay in getting the refund.

PNR Number : [protected]
Also as i can check the status is same from 18th May, the status is 'SENT FOR OFFICERS APPROVAL'

Need your immediate attention on the same.

Hi Team,

I had booked the ticket of Jet Airways from Indore to Bangalore via IRCTC APP but the flight was been cancelled. Below are the details for the same.

Passenger Name -- Ketan Suley
Date Of Journey[protected]
Depart Time -- 14:25
Arrive Time -- 15:45
Flight Name -- 9W 680
Route --IDR To PNQ
Class --Economy
Confirmation Code -- VCDMZH

I am asking for reimbursement to IRCTC from last 2 months but no progress has been made.

Regards,
Ketan Suley

I was travelling from new Delhi to Manduadih and was provided dirty bedding. It happens almost every time. Every time I have to get my bedding changed and still many times the ones I get are not clean. The train employees say that the packets are closed and it's not in their hands to check if the bedding is clean or not. They say that complaining about it to the authority is the only solution. I am complaining about this with the hope that my complaint gets attention and some action be taken so that the passengers do not have to face this inconvenience every time they travel by train.

I have booked 3 tickets in irctc but all the tickets status remained in waiting list till the bording.I have also recieved a message from irctc that your amount will be refunded within 3-4days but I have not yet received.
pnr no.[protected]
train no.18645(EAST COAST EXP)
date of journey 27-05-19
boarding from HOWRAH to BRAHMAPUR
class of travel:3AC
no. of passengers:3
transaction id:[protected]
total amount of fare:₹2834
booked on 23-05-19
passenger name:
1.R.N.Sahu(M) age:47
2.Pratima Sahu age:37
3.Gauri age:15

On 20-may i have cancelled one ticket. Details are below
pnr no: [protected]
coach and seat no: a1-35
passenger name: manoj kumar das
booking date: 7-feb-2019
cancellation date: 20-may-2019
train: rajahmundry to hatia in 13352 dhanbad express
transaction id: [protected]

i have cancelled my ticket on 20-may.Still no refund credited to my account.

R/sir we two passenger Jagphool m50 Ramavtarm55 boarded in tno.12414 pnr no [protected] S3/36, 37 boarded fm jammu tawi to REWARI. Before coming the JALLANDHAR rly station in running train IRCTC chap yelled khana we bought two khana rs 260/- rice chapati, dal, paneer.we asked bill but not given after washing hands when we start eating paneer it was khatta sour foul smelling roti useless, got vommitting after some time and you think what can be condition .I searched them but couldn't find them.They might got down at jullundhar.It is same to indian railways and min. Sh Piyush Goyal who is represents union of India shame to him.So third class khana oohhh...plse take action against vendor. Thanx Ramavtar [protected] Jagphool [protected]

I am Traveling in Puri-Jodhpur SF, as usual a man came to take order and I ordered Veg Thali option was I wanted rotis and no rice he told ok and when he came to take money said 100 and one more person given 110 for Non veg Thali then I thought of searching for actual rates. I just want to say no passenger will die if pantry won't be there but these people are looting us kindly take strict action. M travelling in 3rd AC. I know it's not the matter of AC as food will be same for both AC and Non AC.

Passengers had trouble while traveling through Train, they got to know that train was diverted and not reaching to the destination station after boarding to the Train. Majority of them were senior citizens. They had to be dropped at another station in between and travel through the different train without reservation facing lots of troubles.
As a result of raising TDR for the same IRCTC denied to refund.
Below are the required information also attached the photo of the same.

Travel date: 18-Apr-2019
Cancellation ID: [protected]
PNR No: [protected]
ADI PURI EXP(12844)
ANND- ST

TDR Filing Date: 19-Apr-2019 13:24:36

Ticket Amount 855.0
Quota GENERAL (GN)

Class SLEEPER CLASS (SL)

TDR Reason Train Diverted And Train Not Touching

TDR Status: TDR Repudiate
TDR Zone: EAST COAST RAILWAY (EO)
Refund Registration No.[protected]
Registration Date: 24-April-2019
Repudiate Date:
03-Jun-2019
Reason For Repudiate TDR: AS PER CHART, PASSENGER HAS TRAVELLED

IRCTC — Mobile Verification Code NOT Received

88 bada bass thob osian jodhpur

Submit a Complaint
Dear Sir/Madam,

I am a Shubhyatra member.

The website is not sending mobile verification code on my gmail.id And, therefore I am not able to log-in into the IRCTC website.

Kindly check and resolve as soon as possible, as I have to take printouts of my booked tickets and make another online booking.

Thanks & Regards,
dilip

Dear Team.
I m book 5 Tickets in 2nd Ac Birth thru app.
But only 2 Tickets are Rac sit confirmed 3 tickets is showing in wating list, then i m cancel all Tickets thru mobile App IRCTC, My All Tickets are cancal are not app is no any confirmation. Then i m agen check pnr number app is showing only one Rac Tickets is cancal.
2nd day i am agen check app he is showing Tickets is already canceled. But no any amount refunds sms is receive to me in my phone.
TT ALSO NOT ALLOW TO SEAT IN TRAIN 2ND AC BIRTH HE SAYS YOUS TICKETS ARE ALREADY CANCEL .BUT IRCTC CUSTOMER-CARE SEINER EMP. ASKING I M NOT KNOW WHY U R NOT TRAWLING IN TRAIN BUT YOUR TICKET ARE NOT CANCALD.

I had booked a ticket through IRCTC,
Here the train details
PNR: [protected]
Train No./Name: 12058 / NDLS JANSHTBDI
Transaction Date: 16 Apr 2019
CHANDIGARH ( CDG) NEW DELHI ( NDLS)
Booking Amount: 485.0
Refund Amount: 420.
I have still not received the refund for this, I have claimed it 5-6 type to IRCTC customer care email but they are not responding, I dont know what to do next
feeling helpless for this.
Its been more than 2 months.
even government website are not trustable these days.
I want my refund asap.

Dear sir/Madam
I am booked tickets
1)PNR [protected] CSMT to MAS
Date of booking 12/05/19
2) PNR [protected] RU to CSMT
Date of booking 26/05/19
But both tickets are cancelled. Still now the refund amount is not credited in my account . I complained in [protected]@irctc . I send all my bank account and debited pages also with marking of amount . Till to date. Not credited to my account so please kindly check and do the needful for my self.

On 9th june I booked tatkal ticket for H. Nizamuddin delhi From Bhopal on Bhopal Express via IRCTC RAIL CONNET App but unlikely i got Tatkal waiting so i cancelled the same at 9:28 pm of 10 june on IRCTC CONNECT APP approx 23 hrs before departure time I got refund also of of Rs. 880 after being deducted Rs. 120 as cancellation charge for PNR [protected] but in Refund history no Trasaction is showing neither in the App nor in the Website irctc after log in . Simce the Amount of refund is not yet credited in my account till now I am afraid that i will get my refund back on soon as i am in urgent need of money .
Kindly look into this matter and solve my problem as soon as possible