Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I was booking a ticket from NDLS to RPAR for 29/07/19 via train UHL-JANSHATABDI(12057), chair car. An amount of Rs. 555/- was debited from my sbi account but the ticket was not booked.
The details are attached in the pictures.
Transaction ID - [protected]
Transaction date - 17/06/19, 15:05 hrs
Account number: [protected]

I had cancelled 2 ticket and received cancellation mail and also received refund mail by irctc but money not received in bank account . Date to transaction of refund by irctc is 9 June ant today it is 21 it should not take that much time pnr numbers are [protected] ; [protected] their transaction id [protected] ;[protected] and I have talked to my bank also they refused to say any refund amount by irctc.

Booking transaction ID - [protected]

Transaction Status - Pending From Bank End

Train No./Name: 12682 / CHENNAI EXP

Journey date: 21/6/2019
From CBE to MAS

Bank name: HDFC

website showing payment pending from bank end, i checked at my bank and they confirmed that money has been debited and there is no problem at the bank end. . Kindly confirm as neither i am able to book new ticket nor i am able to get the status of booking...

Please look into it urgently. I cannot further book my ticket because of it.
Need the ticket confirmed asap.

Irctc
I did not get refund of my cancel TICKET
This is PNR no.- [protected]
This is refund id [protected]
Please Refund my money ASAP.
It has been left so many time.

I got this SMS
PNR [protected] ticket cancelled, Amt 840 will be refunded in your a/c with in 3-4 days. Please check your account/instrument from which this tkt was booked.

But I did not get the refund.
Please resolve my problem .

Thanks.

I have registered for an online account with irctc to book tickets in your railways.
As I am from Sri Lanka I was asked and paid INR100.00 ++ for verification also. After 3 days of trying I still couldn't get my mobile verification OTP.
I wrote them every day. The first day someone actually replied but was no help at all.
On second and 3rd days now no reply is forthcoming also.
Every time I change my mobile I have to pay this INR100.00++ again and again but I do not get it verified so I can buy my tickets.

Is this a scam run by irctc to steal money from overseas clients.
If not why don't they activate my account after so many emails

CHAR DHAM YATRA ARRANGED BY IRCTC FROM 02/03-06-19 TO 16-06-19 FROM PUNE.
INFORMATION RECEIVED - I m 78 yrs old n was looking for such your n got from net. Other private organisations r also arranging such tours.
PRICE RANGE - IRCTC- 39, 790/- for 2 tier. Private- 27, 000/-. IRCTC charges r 35 percent higher than private parties, keeping d facilities same as IRCTC. Like- 2 tier a/c coach, a/c busses, a/c busses, a/c hotel accommodation, free foods like ur add.
REASON OF PURCHASE FROM IRCTC - In spite of 35 percent higher charges, I purchased from IRCTC hoping better services than others.
RESULT - Absolutely disheartened, Cheated in all d fields, Absolutely missmanagement, Communication gap among Crews, " Chalta hai" type attitude of P.R. of d tour Mr. R.N.Singh. Resulting anger cropped up among passengers. Mr. R.N.Singh had to ask apologies time n again.
Examples of why n how -

1) PROVIDING OF A/C HOTEL ACCOMODATION - Only at one place at Haridwar all were provided a/c rooms. There after no a/c rooms. We started feeling CHEATED by IRCTC. Mr. R.N.Singh remain silent instead of answering.
At other places d hotels provided were of inferior type. No hot water supply, no towels, no soap, , uncleaned toilets, improper ventilation etc.
IS IRCTC IS PROVIDING SUCH ARRANGEMENTS?
2) PROVIDING O A/C BUSSES.- Before boarding at Haridwar we were told a/c bus have been arranged. After starting, on repeated asking driver told that there is no such contract. On repeated requests we made d driver stop at a point.after strong protests a/c bus was arranged up to Hrishikesh only.
From Hrishikesh 25 seater non a/c bus was arranged. In that particular bus at least 10 seats were damaged. Very very uncomfortable situation specially for senior citizens. LAST 10 DAYS WE WERE COMPELLED TO TRAVELL BY THIS BUS.
IS IT NT BREACH OF CONTRACT BY IRCTC?
NO REPLY FROM MR. R.N.SINGH.
4) CHANGE OF ITINERARY - Hotel stay was scheduled by IRCTC on 22-06-19 at Badrinath n on 13-06-19 at Srinagar. The schedule was changed perposefully to avoid staying at good hotels.
Passengers lost their cool.
5) SECURITY- There were no security from Pune to Haridwar.
NOW WE DEMAND SATIFACTORY REPLY FRO U AT D EARLIEST ON D FOLLOWING POINTS.
a) IF ALL ABOVE THINGS HAVE BEEN DONE UNDER D GUIDANCE OF IRCTC?
b) If IRCTC accepts all d above responsibility?
c)If not why not?
d) If yes what action u r going to take against the contractor n d responsible officials?
e) I[censored] r taking responsibility, what compensation u r going to provide us, because of hardships faced by us for nt providing assured facilities?
IF NO REPLY IS RECEIVED IN REASONABLE TIME, WE SH BE FORCED TO TAKE UP D MATTER TO ESCALATED LEVEL.
Different passengers sh take up d matter in their own way which may be noted.
THIS MAY ALSO BE NOTED IRCTC HAS ALREADY GOT BAD NAME TO AT LEAST 253 PASSENGERS OF D TOUR FOR D ABOVE REASONS.
Shriram virkar
[protected]
[protected]@gmail.com

I had ticket booking using IRCTC app and payment mode with HDFC QR code scan on date 6 june 2019. my ticket booking rejected with response as payment status - pending from bank. but money already deducted from bank account.

Transaction Id: [protected]
Transaction amount: 260.49

already bank has confirmed transaction completion. please refund my money or provide my booking PNR

Transaction id-[protected]
Pnr-[protected]
Train-Ahmedabad exp(11050)
Status-refunded
Refund amt-2030
Redund id-[protected]
Transaction date-01/06/2019
Two tickets were booked in the name of kaushal bhagat and dinesh bhagat from kalyan to surat.
The amount has not been credited in my account. Its been 18 days now. Please credit the refund amount in my account.

I am Rahul Yadav
I am traveling to Lucknow to Haridwar and I am order food in barely junction in irctc.My food are very poor and I am through the all food in destbeen and my 500 rs are losses. So please refund my money.
My jurny date 11.06.2019
My train no 14265
My seat no S2/51
My food order no 13296669
Please resolve my refunded money problems.
Thanking you

I have enter wrong email id during registering now I want to input correct email id but it is flashing verification message of verifying the mobile and email id . mobile number is verified but now I can not verify the email as the input emaid id was wrong now I need to know how can I correct the email id to verify the email and how to make the necessary correction.
Sumit hari dwivedi

I can booked train tickets on[protected]. Due to some resons i can cancelled my tickets on[protected]. The cancellation process has been approved and refund status also approved. But the refund amount did not credited in my bank account.

Train no= 12616
Train name= GT-EXPRESS
From Station= New-Delhi
To Station= MGR-Chennai Central
Booking Date=[protected]
Cancellation date=[protected]
PNR no=[protected]
Transactions id= [protected]
Refund amount= 2940.0
Refund reference no= [protected]
Booking Reference no= [protected]

We (three ladies) decided to do the above tour from 3/6/19 - 16/6/19. The itinerary promised AC-train, AC-accommodation, AC-tour buses for which we paid Rs 37650 PER PERSON. The tour was pre-poned by 3 hours on 1/6/19 but the train arrived 3 hours late at the boarding point. By day 2 of the tour, the toilets were not usable since it was unclean and there was no water. The tour manager did not know any information about the tour. The hotels were pathetic - no AC, no proper beds, no clean linen, no hot water, no place for luggage and movement, no locks & no curtains at times (safety risk). The breakfast & dinner were mostly uncooked and lunch was fried packaged food worth Rs 10 and a cool drink worth Rs 10 (some of them beyond the expiry date) which was useless for travelling in buses for about 8-9 hours on an average. The places we stayed were not as per itinerary and flimsy excuses were made. The managing staff was rude and totally non-cooperative even to elder, handicapped passengers and ladies. Many of the staff seemed to have no job except to enjoy a vacation at passengers' cost. Complaints were made to Ashok Parmar who heads IRCTC west zone since day 1 but things just got worse with each passing day. Total mismanagement by TMI to who this tour was outsourced by IRCTC. Facilities provided could not be greater than 15000. The remaining amount almost 22650 should be refunded by IRCTC along with an apology for creating such a bad experience on such a holy tour.

Dear Sir,
On 4th May, I booked 4 tickets from Namrup to Guwahati of 26.05.2019 and 4 return tickets of the same dated 29.05.2019.
I cancelled all the tickets on 23.05.2019 but I have not received any refund amount for the tickets till now.
I inquired about the issue multiple times with the customer care executives with all the relevant documents however no accountability have been shown from their end.

Kindly look into the matter and intervene as required. The necessary documents have been hereby enclosed.

Thanks & Regards,

N. Gogoi

Mob.

Hello,
Today I booked a ticket from Hyderabad to Kalyan and paid via Google pay. Amount Rs 1545 was debited from my account but ticket wasnt booked. The transaction status shows 'Pending from Bank end'.
I have attached the relevant screenshots.
Here are the details
UPI transaction ID :[protected]
IRCTC transaction ID : [protected]
Transaction date : 17/06/2019
Please help.

Had booked train tkt through Irctc app on 17 JUNE 2019 in tatkal quota made payment through Mobiqwik payment gateway through Zaakpay but due to seat unavailability tkt did not booked but payment deducted through SBI debit card still today payment not refunded in my bank account . In irctc app it show amount refunded to bank account . Below are details shown in irctc app
S
Refund Amount-Rs 3100
Bank reference id-
Refund status-Amount credited to bank
Refund id-[protected]

But still amount not credited in my account
Kindly...

Hi I Tried to book a ticket from IRCTC app on 16th June via the IRCTC App.

I used Citibank credit card to make payment of Rs.4907.94. Money was debited from Card but the status of the transaction is mentioned as "Pending from Bank End" and the ticket is also not Booked.

Please arrange for a refund of the amount.

Reservation ID : [protected].

I have also attached the screenshot.

I have booked room at Chandigarh station on 13/06/19 for 24 hours as source destination.my payment is done, but I don't have got any confirmation email or message to the subject.I have booked double bed room vide my pnr number, authentication is done but I don't have got any booking letter in my pnr number
Please refresh the page or refund the amount in a/c
Id mail:. [protected]@gmail.com

Regards

I have still not received the refund amount which were confirmed by the irctc also via mail
Below are the detalis
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking: 03-Jun-2019
Refund processing date: 06-Jun-2019
Refund amount: 6270.0
Refund reference no: [protected]
Payment Option used : Credit & Debit cards / UPI (Powered by IRCTC iPay)(MOBILE_PG)
Booking reference no: [protected]

Attaching screenshots also of the mail

I had filed TDR on 11th May. The passengers didnt travel as the train was delayed for many many hours much more than 3 hours.
It has been more than a month still no refund. Can you please let me know why so delay in getting the refund.

PNR Number : [protected]
Also as i can check the status is same from 18th May, the status is 'SENT FOR OFFICERS APPROVAL'

Need your immediate attention on the same.

Hi Team,

I had booked the ticket of Jet Airways from Indore to Bangalore via IRCTC APP but the flight was been cancelled. Below are the details for the same.

Passenger Name -- Ketan Suley
Date Of Journey[protected]
Depart Time -- 14:25
Arrive Time -- 15:45
Flight Name -- 9W 680
Route --IDR To PNQ
Class --Economy
Confirmation Code -- VCDMZH

I am asking for reimbursement to IRCTC from last 2 months but no progress has been made.

Regards,
Ketan Suley