Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I was travelling from new Delhi to Manduadih and was provided dirty bedding. It happens almost every time. Every time I have to get my bedding changed and still many times the ones I get are not clean. The train employees say that the packets are closed and it's not in their hands to check if the bedding is clean or not. They say that complaining about it to the authority is the only solution. I am complaining about this with the hope that my complaint gets attention and some action be taken so that the passengers do not have to face this inconvenience every time they travel by train.

I have booked 3 tickets in irctc but all the tickets status remained in waiting list till the bording.I have also recieved a message from irctc that your amount will be refunded within 3-4days but I have not yet received.
pnr no.[protected]
train no.18645(EAST COAST EXP)
date of journey 27-05-19
boarding from HOWRAH to BRAHMAPUR
class of travel:3AC
no. of passengers:3
transaction id:[protected]
total amount of fare:₹2834
booked on 23-05-19
passenger name:
1.R.N.Sahu(M) age:47
2.Pratima Sahu age:37
3.Gauri age:15

On 20-may i have cancelled one ticket. Details are below
pnr no: [protected]
coach and seat no: a1-35
passenger name: manoj kumar das
booking date: 7-feb-2019
cancellation date: 20-may-2019
train: rajahmundry to hatia in 13352 dhanbad express
transaction id: [protected]

i have cancelled my ticket on 20-may.Still no refund credited to my account.

R/sir we two passenger Jagphool m50 Ramavtarm55 boarded in tno.12414 pnr no [protected] S3/36, 37 boarded fm jammu tawi to REWARI. Before coming the JALLANDHAR rly station in running train IRCTC chap yelled khana we bought two khana rs 260/- rice chapati, dal, paneer.we asked bill but not given after washing hands when we start eating paneer it was khatta sour foul smelling roti useless, got vommitting after some time and you think what can be condition .I searched them but couldn't find them.They might got down at jullundhar.It is same to indian railways and min. Sh Piyush Goyal who is represents union of India shame to him.So third class khana oohhh...plse take action against vendor. Thanx Ramavtar [protected] Jagphool [protected]

I am Traveling in Puri-Jodhpur SF, as usual a man came to take order and I ordered Veg Thali option was I wanted rotis and no rice he told ok and when he came to take money said 100 and one more person given 110 for Non veg Thali then I thought of searching for actual rates. I just want to say no passenger will die if pantry won't be there but these people are looting us kindly take strict action. M travelling in 3rd AC. I know it's not the matter of AC as food will be same for both AC and Non AC.

Passengers had trouble while traveling through Train, they got to know that train was diverted and not reaching to the destination station after boarding to the Train. Majority of them were senior citizens. They had to be dropped at another station in between and travel through the different train without reservation facing lots of troubles.
As a result of raising TDR for the same IRCTC denied to refund.
Below are the required information also attached the photo of the same.

Travel date: 18-Apr-2019
Cancellation ID: [protected]
PNR No: [protected]
ADI PURI EXP(12844)
ANND- ST

TDR Filing Date: 19-Apr-2019 13:24:36

Ticket Amount 855.0
Quota GENERAL (GN)

Class SLEEPER CLASS (SL)

TDR Reason Train Diverted And Train Not Touching

TDR Status: TDR Repudiate
TDR Zone: EAST COAST RAILWAY (EO)
Refund Registration No.[protected]
Registration Date: 24-April-2019
Repudiate Date:
03-Jun-2019
Reason For Repudiate TDR: AS PER CHART, PASSENGER HAS TRAVELLED

IRCTC — Mobile Verification Code NOT Received

88 bada bass thob osian jodhpur

Submit a Complaint
Dear Sir/Madam,

I am a Shubhyatra member.

The website is not sending mobile verification code on my gmail.id And, therefore I am not able to log-in into the IRCTC website.

Kindly check and resolve as soon as possible, as I have to take printouts of my booked tickets and make another online booking.

Thanks & Regards,
dilip

Dear Team.
I m book 5 Tickets in 2nd Ac Birth thru app.
But only 2 Tickets are Rac sit confirmed 3 tickets is showing in wating list, then i m cancel all Tickets thru mobile App IRCTC, My All Tickets are cancal are not app is no any confirmation. Then i m agen check pnr number app is showing only one Rac Tickets is cancal.
2nd day i am agen check app he is showing Tickets is already canceled. But no any amount refunds sms is receive to me in my phone.
TT ALSO NOT ALLOW TO SEAT IN TRAIN 2ND AC BIRTH HE SAYS YOUS TICKETS ARE ALREADY CANCEL .BUT IRCTC CUSTOMER-CARE SEINER EMP. ASKING I M NOT KNOW WHY U R NOT TRAWLING IN TRAIN BUT YOUR TICKET ARE NOT CANCALD.

I had booked a ticket through IRCTC,
Here the train details
PNR: [protected]
Train No./Name: 12058 / NDLS JANSHTBDI
Transaction Date: 16 Apr 2019
CHANDIGARH ( CDG) NEW DELHI ( NDLS)
Booking Amount: 485.0
Refund Amount: 420.
I have still not received the refund for this, I have claimed it 5-6 type to IRCTC customer care email but they are not responding, I dont know what to do next
feeling helpless for this.
Its been more than 2 months.
even government website are not trustable these days.
I want my refund asap.

Dear sir/Madam
I am booked tickets
1)PNR [protected] CSMT to MAS
Date of booking 12/05/19
2) PNR [protected] RU to CSMT
Date of booking 26/05/19
But both tickets are cancelled. Still now the refund amount is not credited in my account . I complained in [protected]@irctc . I send all my bank account and debited pages also with marking of amount . Till to date. Not credited to my account so please kindly check and do the needful for my self.

On 9th june I booked tatkal ticket for H. Nizamuddin delhi From Bhopal on Bhopal Express via IRCTC RAIL CONNET App but unlikely i got Tatkal waiting so i cancelled the same at 9:28 pm of 10 june on IRCTC CONNECT APP approx 23 hrs before departure time I got refund also of of Rs. 880 after being deducted Rs. 120 as cancellation charge for PNR [protected] but in Refund history no Trasaction is showing neither in the App nor in the Website irctc after log in . Simce the Amount of refund is not yet credited in my account till now I am afraid that i will get my refund back on soon as i am in urgent need of money .
Kindly look into this matter and solve my problem as soon as possible

Hello Sir

I was travelling from new delhi to howrah on 08/06/19 from new delhi to howrah through horah rajdhani express.. There is poor cleaning washrooms in train & quality of food is also poor. I am asking for egg curry but train staff says this is no available. No juice or any liquid juice provided by your staff during evening & moring breakfast. Quality of food is also poor like road type food. Please improve your quality of food. There is fowl smell from washrooms. Train staff not clean washroom during journey. Please do proper action on the boarded staff.

I have booked a train ticket on 04/0602019 of Poorva express from Howrah to New Delhi journey date i.e. on 26/06/2019 the amount has been debited from my account but after few minutes the payment has been failed but till today I did not get the money credited into my account kindly look into the matters and do needful UPI reference no.[protected]

Please note the following:
I had booked a ticket for Erode on 30/03/2019. The money was deducted from my account but no ticket was issued. I had to rebook the ticket again. I received a note from IRCTC that the amount deducted would be credited back to my account. But so far I have not received the amount. On approaching the bank, I was informed that the money has not been despatched by IRCTC so far. The transaction details are as under:
POS: Ixigo/Delhi/[protected]/449.33/S29664807
DATE:[protected]
Kindly look into the matter and do the needful.

Hello there,

I was booking my ticket on irctc on 13 /05/19
Transaction succesful and debited my account but ticket not booked after that irctc say your amount will refund in 7 days but not refund till date

My name - akshay preet ankur
My Irctc user id - AKSHAYLKO
email id - [protected]@gmail.com
Account detailed - [protected]
Ifsc - UCBA0001654
Amount debited - 300
Transaction id - [protected]
More detaile about this transaction in screenshot

When i log in on irctc. It shows that your user id-aamirri, is disabled. I'm facing this problem since 5 days. Due to this existing problem i can't book any ticket. I had called their customer care also and i follow the procedures they suggested but that can't helped me. And i have no other email id to create a new user id of irctc. So, Please help me regarding this issue as soon as possible.

Dear sir,
JUNE 6, 2019.
I had booked my family E-Tickets from Haridwar (HW) to Amritsar (ASR), journey Dt. 19/5/2019. The captioned train's HAUL HAS DELETED BY ISL...(as per message & I had sent SCREEN SHORT AS DEMANDED BY irctc.
I had been adivsed that my TDR filling time is exeeded. Reply to this message I had tried to file ONLINE TDR but, it can not be filled despite of my repeated attempts... On filling TDR the next message appears as NO DETA IS AWAILABLE... I had once agin send an Email on [protected]@irctc.co.in about the problem for ONLINE FILLING TDR. (AS advised).
Further, I am attaching some Email to you for your kind reference & my reply as well.
On DT. 18/5/2019 evening my Status was WL. 33 to 36 (Four E-Tickets).
I had contected through 139 & they have demanded screen short...which I had sent. From helpline No. 139 I was advised to book another tIckets as THE HAULT IS DELETED BY ISL...
SO, I HAD PURCHASE FOUR TICKETS FROM TATKAL SYSTEM FOR SAME JOURNEY Date i.e. 19/5/2019 & travelled from Haridwar to Amritsar.
When ISL has deleted the Hault...& my WL. was from WL 33 to 36 was there on evening Dt. 18/5/2019...means Etickets were not confirmed & Refund must be credited to my respective Account... But, still taday captioned refund amount is not credited in my Account.
Please look in to the matter & do needfull for the same.
Regards,
Helly Parikh M-[protected]
[protected][protected][protected]
To,
The Officer Incharge,
IRCTC.CO.IN
[protected][protected][protected]
RE: NON REFUND OF AMOUNT OF E-Tickets PNR NO. [protected]. Ticket Id:-4048992
Inbox x

[protected]@irctc.co.in Thu, May 30, 2:55 PM (7 days ago)
Greetings, This message has been automatically generated in response to email sent by you having subject: Re: NON REFUND OF AMOUNT OF E-Tickets PNR NO. 24614916


[protected]@irctc.co.in
Thu, May 30, 4:19 PM (7 days ago)

to me


Dear Customer,

Kindly note that For refund regarding PNR NO. [protected]. your time limit is exceed now.

and
We would like to pass one information that if you face any problem in E-tickets like cancellation & Online **TDR** Filing then you have to send mail to [protected]@irctc.co.in from registered e-mail id and apart from these query **for booking related general queries like refund, ERS, failed txn., online booking etc. **please send mail to [protected]@irctc.co.in
We hope from the next time you will follow the same. *
Thanks & Regards
Pooja Thakur
CCE-Email
[protected]@irctc.co.in
Ph[protected]/6610661
www.irctc.co.in [#4048992]

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

[protected][protected][protected][protected][protected][protected]


Re: NON REFUND OF AMOUNT OF E-Ticket PNR NO. [protected] Ticket Id:-3895507 & Id:-4015233, #4048992
Inbox x

etickets
May 30, 2019, 9:02 PM (7 days ago)

to me


Dear Customer,

We would like to pass one information that if you face any problem in E-tickets
like cancellation & Online TDR Filing then you have to send mail to

**[protected]@irctc.co.in* * from registered
e-mail id and

further TDR refund query in "**[protected]@irctc.co.in*

*.apart from these query for booking
related general

queries like Refund, ERS, Failed Txn., Online booking, Password etc.
please send mail

to [protected]@irctc.co.in

We hope from the next time you will follow the same.

For Any Further Assistance Contact us on: - 24*7 Hrs Customer Support at

[protected]/[protected] or Mail To: [protected]@irctc.co.in

Thanks & Regards,
Nitin
[protected]@irctc.co.in
www.irctc.co.in

[protected][protected][protected][protected][protected][protected]
RE:NON REFUND OF AMOUNT OF E-Tickets Booking ID kbp123 Ticket Id:-4015181
Inbox x
[protected]@irctc.co.in Sun, May 26, 8:53 PM (11 days ago)
Greetings, This message has been automatically generated in response to email sent by you having subject: NON REFUND OF AMOUNT OF E-Tickets Booking ID kbp123 Th

[protected]@irctc.co.in
Sun, May 26, 11:27 PM (11 days ago)

to me


Dear Customer,
You are requested to use the Refund status Tracking service Provided by the IRCTC. Select the Refund Status link in the left panel under My transaction.

On the plan my travel page after you log in to www.irctc.co.in giving your user id and password. Please follow the above-mentioned procedure to check the refund status. Afterward please tally it with your bank statement. If still there is any dispute then please revert us with those PNR numbers/transaction-ids only for which refund is pending with IRCTC, so that we may pursue the matter accordingly.
NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.
Thanks & Regards
Shahrukh Khan
CCE-Email
[protected]@irctc.co.in
Ph[protected]/6610661
www.irctc.co.in [#4015181]

[protected][protected][protected][protected][protected][protected]
Ref. - NON REFUND OF AMOUNT OF E-Tickets PNR NO. [protected].
Ticket Id:-3895507 & Ticket Id:-4015233

Dear sir,
I was on family toor from 14/5/2019 to 24/5/2019, I had booked various E-Tickets for different dates.
I had made inquiry today for REFUND of Amount of CANCELLD/DELITED (Hault) E-Tickets & found that the amount of Refund is not credited in my respected Account till Today as per attached Word Doccuments. I am attaching herewith the SCREEN SHORT of Status as demainded through your Email as well.
Please do needfull to CREDIT THE AMOUNT as well.
Thanking you
Parikh Helly ( D/O. Shri K. B. Parikh M - [protected])
[protected][protected][protected][protected][protected]-----

RE:NON REFUND OF AMOUNT OF E-Tickets Booking - ID kbp123 Ticket Id:-4015233
Yahoo/Inbox
[protected]@irctc.co.in
To:[protected]@yahoo.com
May 27 at 5:50 AM
Dear Customer,
You are requested to use the Refund status Tracking service Provided by the IRCTC. Select the Refund Status link in the left panel under My transaction.
On the plan my travel page after you log in to www.irctc.co.in giving your user id and password. Please follow the above-mentioned procedure to check the refund status. Afterward please tally it with your bank statement. If still there is any dispute then please revert us with those PNR numbers/transaction-ids only for which refund is pending with IRCTC, so that we may pursue the matter accordingly.

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.
Thanks & Regards
Shahrukh Khan
CCE-Email
[protected]@irctc.co.in
Ph[protected]/6610661
www.irctc.co.in [#4015233]
[protected][protected][protected][protected]-----

[protected]@irctc.co.in
To:[protected]@yahoo.com
May 26 at 9:02 PM
Greetings,
This message has been automatically generated in response to email sent by you having subject:
NON REFUND OF AMOUNT OF E-Tickets Booking - ID kbp123

There is no need to reply to this message right now. Your email has been assigned Ticket Id:-4015233
Please include
Ticket Id:-4015233
in the subject line of all future correspondence about this issue.

Ticket Id:-3895507 & Ticket Id:-4015233
Further,
I had searched as per above advise but the REFUND AMOUNT OF PNR [protected] Train No. 12053 journey Date 19/5/2019 is not shawn. I had talked to[protected] jaust now & they have assured to do needful regarding the captioned matter.
Thankind you
Miss Helly Parikh (Eticket booking ID helly1987), Ahmedabad, Gujarat
Email ID - [protected]@gmail.com & [protected]@yahoo.com
M-[protected]

PNR Number: [protected]
Transaction ID: [protected]
Train Number/Name: 14609 / HEMKUNT EXPBooking Date: 31 May 2019
From: SAHARANPUR (SRE)31 May 2019
To: JAMMU TAWI (JAT)01 Jun 2019 04:30 Hrs
Ticket Type: E-ticket
Boarding Station: SAHARANPUR (SRE)Date of Boarding: 31 May 2019 19:50 Hrs
Booked From: IRCTC WEBSITE

My amount has not been refunded by IRCTC till now.

In tirupathi railway station, the water vending machines are not working. There are two wvm on platform no 5. But, no use both are not working. There is a complaint helpline no is given. But no one is responding to the call. It was saying that "all the agents are busy, please wait on the call". The irctc help line no [protected] is given on it. But this number is also does not responding. I have waited for more than 10 minutes on the call, but there are not responding to my phone call. Very poor services are giving by indian railway in tirupathi station. It means also security, basic needs for humans to have in station.

The ticket is enclosed . What should i do
Friday14Jun 2019Pending From Bank End
PNR Number : Reservation ID: [protected]
Train No./Name: 15666 / B G EXPRESSTicket Type: E-ticket
From: DIMAPUR (DMV)14 Jun 2019 To: GUWAHATI (GHY)15 Jun 2019 00:00 Hrs
Booking Date: 03 Jun 2019Vikalp Status: No
Boarding Station: DIMAPUR (DMV)Date of Boarding: 14 Jun 2019 00:00 Hrs
Quota: GENERALClass: SL
Ticket Charge: 1082.94Service Charge: 0.0
Bank Name: State Bank of India
NameAgeGenderBooking StatusCurrent StatusBerth PreferenceFood ChoiceConcessionPolicy No
General Informati