Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Address: THIRAVIYUM ILLAM, 6/27 PERUMAL KOVIL STREET, Tiruvannamalai, Tamil Nadu, 630611

Hi,

I have booked ticket on irctc with indian bank rupay debit card and the amount debited inr 300 but irctc website showing payment pending from bank end, i checked at my bank statement and it confirmed that money has been debited. Irctc anyway unable to say any status. Kindly confirm as neither i am able to get the status of the booking nor the refund.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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I paid for a reservation via google pay to irctc an amount of rs.2490 on march 9, 2019 with transaction number [protected]. The transaction failed but money was taken from my account. When i contacted irctc, they responded:

"please note that txn is a settlement-failed transaction for which no amount was debited towards irctc. That is we did not receive any payment authorization from your bankers to book the ticket. If at all the amount was debited and refund (Credit) is not reflecting in your account, kindly send us the complete bank statements (Fromdate of booking to till date) in pdf format to pursue the matter."

I sent them the bank statement and they said:
"we would like to inform you that your below-enclosed email has been forwarded to the concerned department. You will receive a reply in this regard shortly."

I never heard from them. I kept sending requests after requests and every time their response is:

"we would like to inform you that we have already forwarded your request to concern department.
It may take time so please cooperate us."

It is now over two months, and they are not resolving the case.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

May 28, 2019

Updated by abhiday IRCTC assigned till date several Ticket IDs:

Ticket Id:-4027668
[protected]@irctc.co.in
Tue 5/28/2019 4:07 AM
Dear Customer,

We would like to inform you that your below-enclosed email has been forwarded to the concerned department. You will receive a reply in this regard shortly.

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

Thanks & Regards
Lata wadhwani
CCE-Email
[protected]@irctc.co.in
Ph[protected]/6610661
www.irctc.co.in [#4027668]

=============================================
Ticket Id:-3899904
Dear Customer,

We would like to inform you that your below-enclosed email has been forwarded to the concerned department. You will receive a reply in this regard shortly.

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

Thanks & Regards
Lata wadhwani
CCE-Email
[protected]@irctc.co.in
Ph[protected]/6610661
www.irctc.co.in [#3899904]

==========================================================================
Ticket Id:-3715452
Dear Customer,

We would like to inform you that your below-enclosed email has been forwarded to the concerned department. You will receive a reply in this regard shortly.

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

Thanks & Regards
Shubham Gujre
CCE-Email
[protected]@irctc.co.in
Ph[protected]/6610661
www.irctc.co.in [#3715452]

===============================================================
Ticket Id:-3704813
From: [protected]@irctc.co.in
Sent: Monday, April 22, 2019 7:55 PM
To: abhinav.[protected]@hotmail.com
Subject: RE:RE:RE:RE:refund for failed transaction Ticket Id:-3704813

Dear Customer,

Note that if still the refund is not reflecting in your account, we suggest you to send us the latest complete bank/wallet statement (From Date of Booking till present Date) in PDF format to pursue the matter.

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

Thanks & Regards
Shobhit Saxena
CCE-Email
[protected]@irctc.co.in
Ph[protected]/6610661
www.irctc.co.in [#3704813]

========================================================
Ticket Id:-3440854
On Mar 26, 2019 8:28 AM, [protected]@irctc.co.in wrote:
Dear Customer,

We would like to inform you that we have already forwarded your request to concern department.
It may take time so Please cooperate us.

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

Thanks & Regards
Pratima Mishra
CCE-Email
[protected]@irctc.co.in
Ph[protected]/6610661
www.irctc.co.in [#3440854]

================================================================
Ticket Id:-3391311
On Mar 20, 2019 11:18 AM, [protected]@irctc.co.in wrote:
Dear Customer,

We would like to inform you that your below-enclosed email has been forwarded to the concerned department. You will receive a reply in this regard shortly.

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

Thanks & Regards
Priyanka Khandate
CCE-Email
[protected]@irctc.co.in
Ph[protected]/6610661
www.irctc.co.in [#3391311]

===============================================================
Subject : Re: RE:refund for failed transaction Ticket Id:-3360494
Date : Mar 20 2019 10:54AM
From : abhinav.[protected]@hotmail.com
To: [protected]@irctc.co.in
Please find the statement of account attached. I made several bookings on March 9, 2019. In fact all transactions in statement dated Mar 9 are IRCTC transactions.

Out of which the first transaction of Rs 2490 did not complete on IRCTC end, but money was deducted from my account. I made the booking again with another payment mode and that worked (it is the very next transaction of 2501).

Please let me know if you need anything else from my side.

Thanks and regards,
*****
[protected][protected][protected][protected][protected]
From: [protected]@irctc.co.in
Sent: Saturday, March 16, 2019 6:25 AM
To: abhinav.[protected]@hotmail.com
Subject: RE:refund for failed transaction Ticket Id:-3360494

Dear Customer,

Please note that TXN <[protected] > is a settlement-failed transaction for which no amount was debited towards IRCTC. That is we did not receive any payment authorization from your bankers to book the ticket. If at all the amount was debited and refund(credit)is not reflecting in your account, kindly send us the complete bank statements (FromDate of Booking to till date) in PDF format to pursue the matter.

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

Thanks & Regards
Priyanka Khandate
CCE-Email
[protected]@irctc.co.in
Ph[protected]/6610661
www.irctc.co.in [#3360494]

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Address: 379,Kailashpuri, Chandauli, Uttar Pradesh, 232101

I am travelling in pnbe - indore express and it is 2nd complaint on same travelling day. I bought 1l water bottle worth mrp 15 for ₹20 and a bicano chips (Cream n onion) for ₹ 20 original mrp ₹15 from irctc official seller. When i asked seller why is he selling at higher price, he simply said. I[censored] want this at this price, have it or dont buy it. This shows how permissions of railways dept. Is being misused. It's very regretful that...

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Address: Chandauli, Uttar Pradesh, 232101

Sir, the man on vending machine charged me ₹10 for 1.5l water in my container. When i asked him for change, he misbehaved with me as well. Then i called rpf officer on rly. Station. The officer scolded him and his manager. On the officer's pressure, he returned me ₹2. Though i got my refund, but this attitude towards consumer cant be considered good. Please take care to it.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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S

Santosh BVSS

from Mumbai, Maharashtra

May 28, 2019

Hi,

I have travelled 3 times this month from Chennai to VZM to and fro with 3AC ticket and every time I was kept hold on RAC status without allowing berth till I reach destination.

How can I complaint and to whom since I have paid for just travelling 15hr by sitting.

Regards
Santosh

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K

krishakthi

from Harihar, Karnataka

May 28, 2019

Dear sir/madam
i created irctc a/c with myold no but now that number is deactivated by company, and same no. is given to other person .due to long time i forgot password to recover message going to previous no.so icould not log in to book ticket with my a/c
please help to recover to activate with my new no.

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Address: 717/C, Laxmi Niwas CHSoc. N.M.Joshi Marg,Byculla West Mumbai 400027, 400027

Website: IRCTC Airways

Dear sir,
I sandesh s varhadi contact no 022 [protected] email id:- sandesh [protected]@yahoo.in had done air ticket booking from mumbai to coimbatore on 9th may 2019 pnr no. Mvi jqh ticket no[protected] /[protected] /[protected] /[protected] / flight no 9w428 but due to non operation of flights by jet airways i had cancelled my tickets for which i had received confirmed mail from jet airways stating the the refund will be done by middle agent. I. E. (Irctc) its almost a more than a month i have being tracing for refund for almost more than a month still not getting proper picture

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Dear sir/madam,
I have booked retiring room and hotel 1 month back from irctc tourism site.
I got a confirmation email from irctc that my tbooking is confirmed but we have to take printout of voucher.
For retiring room now if i go to booked history, it is not showing. There is some pnr number but it does not have any details in that pnr.
For irctc hotel, nothign is getting displayed.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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No refund from irctc of failed tranction
I had booked three ticket on 16 may 2019. The money deducted but ticket not booked, then i contacted irctc they were saying that it will be credited automatically in 3-4 working days. But i have not received any refund.

Tranction details are:

Transaction id : [protected]
Transaction id : [protected]
Booking date: 16may 2019
Train no. /name: vskp ndls apexp (22415)
Gwl - ndls
Tranction amount: 1816. 47
Hope so this all information is enough to get my refund as early as possible.
Thank you.
Monika somani

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Ramya Sridhar

from Bengaluru, Karnataka

May 27, 2019

I booked a ticket for Gowthami Express for 10th June 2019. Paid through Google pay. Money got deducted from my bank account but ticket doesn't show up in booked tickets. Pls let me know the status for me to check if I have to book another ticket

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A

ankita190597

from Delhi, Delhi

May 28, 2019

Transaction Id and refund ID [protected], transaction date 11 may 2019
status showing REFUNDED for amount 455.49 but money not credited to my account yet. Kindly look to this matter
Bank- South India Bank
IFSC- SIBL0000487

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S

Sirinkhan

from Mumbai, Maharashtra

May 28, 2019

Dir
Sir
My mobile number [protected] irctc app open karrahu already register dikhata he ky iss numbe pe dubara register karneka koi process he please help me koi process batasakte he jaisa ki email and user I'd password sabkuch Chang kyse Kare only only mobile number same rahega agar kuch process ha to please help me

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Address: Indian railways, Dr. Ambedkar nagar, Dist. Indore. Madhya Pradesh.

My parents have booked tickets from dr. Ambedkar nagar to katra on 8th april, 2019 from the railway counter of dr. Ambedkar nagar (Mhow). But the lady booking the ticket was very new and she booked the tickets for wrong date. So she cancelled the ticket and said we would get the refund and we booked another tickets of correct date.

Transaction done was from bank of india account. We have received partial refund but some amount of rs. 3, 798 is still left. Transaction number of bank for this debited amount is medr/wr - mhow /44611/

We have given written complain to bank of india, they are telling us to bring details information from railway and railway is telling that they have send the details. No one is really helping. Please do the needful in this matter.

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M

Mohit Kumar Jhunjhunwala

from Kolkata, West Bengal

May 24, 2019

Hello I am RK jhunjhunwala today I have tried booking a session ticket on uts for that I have done payment using my debit card but amount has been debited but transaction failed and not credited in my UTS wallet
Mobile number [protected]
Amount 1100
Uco Bank debit card.

non refund of cancelled ticket - Comment #3441613 - Image #0

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B

bosesumankumar

from Chandrapur, Maharashtra

May 28, 2019

My pnr no [protected]. My " ticket book if confirm birth allocated" preference already selected, then why tatkal waiting ticket has been booked . Please clarify. I want my full money back without cancellation fees.

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Transaction id: [protected]
Pnr number: [protected] train no: 14623
Train name: patalkot exp from station: chhindwara jn (Cwa) to station: delhi s rohilla (Dee)
Date of journey: 16-may-2019 class: 3a
Reason for cancellation: waiting list not confirmed.
Date of booking: 15-may-2019 total ticket fare: rs 3380.98
Refund amount: 3250.0
Refund status: refunded
Bank name: visa/master card (Powered by icici bank)
Refund amount: 3250.0

The portal says amount is refunded but i still did not get money in my account

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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V

Vikas141993

from Mumbai, Maharashtra

May 24, 2019

Name VIKAS mishra id name Vikas14199 my carret e mail id [protected]@gmail.com

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Vikas141993's reply, May 23, 2019

Vikas Mishra Mobile 7506336804 change e mail id [email protected] carect id plies change me

Vikas141993's reply, May 23, 2019

Id name Vikas14199

Vikas141993's reply, May 23, 2019

Id name Vikas14199

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Address: Vandanam House, Ayyankode Paramba, Nadakkavu,, Kozhikode, Kerala, 673011

I tried to book 7 tickets from irctc, but was unsuccessfull. Money got debited from my federal bank account, but not yet refunded. Kindly help me to get the refund from irctc. Below are the details

Transaction id: [protected]
Mookambika road (Bynr) kozhikkode (Clt)
Transaction date: 16 may 2019
Transaction amount: 1471.96
Payment status: late confirmation received from bank on[protected]
Failure reason: no response from bank

Transaction id: [protected]
Mookambika road (Bynr) kozhikkode (Clt)
Transaction date: 16 may 2019
Transaction amount: 1471.96
Payment status: pending from bank end
Failure reason: no response from bank

Transaction id: [protected]
Mookambika road (Bynr) kozhikkode (Clt)
Transaction date: 16 may 2019
Transaction amount: 1471.96
Payment status: late confirmation received from bank on[protected]
Failure reason: no response from bank

Transaction id: [protected]
Mookambika road (Bynr) kozhikkode (Clt)
Transaction date: 16 may 2019
Transaction amount: 1471.96
Payment status: late confirmation received from bank on[protected]
Failure reason: no response from bank

Transaction id: [protected]
Mookambika road (Bynr) kozhikkode (Clt)
Transaction date: 16 may 2019
Transaction amount: 841.96
Payment status: pending from bank end
Failure reason: no response from bank

Transaction id: [protected]
Mookambika road (Bynr) kozhikkode (Clt)
Transaction date: 16 may 2019
Transaction amount: 841.96
Payment status: late confirmation received from bank on[protected]
Failure reason: no response from bank

+2 photos

May 17, 2020

Complaint marked as Resolved

the amount has been succesfully transfered back to my account

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Federal Bank Customer Care

from Delhi, Delhi

May 23, 2019

Hi Deepak,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (42302 ) in the subject line so that our team can assist you.

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I have booked my ticket in runicha express (14660) today that is 21st may 2019.
It is showing transaction pending from bank end. Money is deducted from my bank account.
Irctc member id: shikha_066
Transaction id:[protected]
Quota: ladies
Class: sl
Ticket charge: 841.96
Bank name: state bank of india
Please look into it urgently. I cannot further book my ticket because of it

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Address: 36,bajrang nagar, Dewas, Madhya Pradesh, 455001

I was booking a ticket through credit card and after some time message came amount spent... And ticket not came. It told refund will be directed to ur account in some days. After some days when i enquired, it told refund directed to ur account but it didn't came. I contacted to my bank also but bo support.

Please help me, i lost my ₹1500 in that booking

Please help

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Bhagavath Singh

from Mumbai, Maharashtra

May 21, 2019

I used your merchant site to book ticket on IRCTC app today 18.05.19 which resulted in failure of booking but amount 1031.80 has been debited from my account. It resulted as WEBPAGE UNAVAILABLE and booking was unsuccessful.

refund not came - Comment #3438138 - Image #0

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S

syam.dev

from New Delhi, Delhi

May 21, 2019

Hi,

I have an IRCTC account and I'm using it since very long. But now the app is not showing my booked ticket history, I want to download my upcoming journey ticket, don't know what to do now.

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Address: p n nidagundi muddebihal, Bijapur, Karnataka

Name-prakash nidagundi irctc used id prakash_[protected] mobile no [protected] i have mistaken in my irctc registration by entering wrong email id wrong id i have entered is [protected]@gmai.com my original corrected id is [protected]@gmail.com kindly apologise for entering wrong email id and support me to change the correct id for change by yoursel

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P

Pallavi Khavanekar

from Mumbai, Maharashtra

May 21, 2019

I booked tkt of tiwari express of 1st Sept 2019, tkt generated 8.02. We got waiting 1007. Now if i cancelled rs.60 per tkt they will charge 4 cancellation. Above 300 waiting how they generate tkt. It's loot of consumer.
On waiting tkt, railway should not deduct cancellation charges from refund amt
Tkt booking should stopped agents in season time

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S

sukanti89

from Hyderabad, Telangana

May 21, 2019

I can't login my irctc account n my phone no also changed.my new phone no z [protected] n my mail z Prakash.[protected]@gmail.com. Plz give me my id n password so dat I ll b grateful to u.my account id z sukanti89

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Name - praveen kumar irctc user id - praveen123 i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com my original correct id is praveenshastri1994kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself... Please it's a request......

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S

shm lohar

from Nashik, Maharashtra

May 21, 2019

Dear sir,
I booked train tickets on 20 May 2019 in tatkal quota but tickets was not booked Transactions Failed but my money Rs 880.98 was deducted from my account . I think that irctc automatically refund money
Date of booking[protected]
Transaction I'd :- [protected] and [protected]

change in email - Comment #3438022 - Image #0

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S

satyamanv

from Chennai, Tamil Nadu

May 21, 2019

Please let me know the reason for not crediting the refund amount from irctc.
Below are my details.
PNR Number - [protected]
IRCTC Transaction ID - [protected]
Refund processing date:10-May-2019
Refund amount:485.0
Refund reference no:ZP584fb127667a9
Payment Option used : Credit & Debit cards / Net Banking / Wallet (Powered by Zaakpay)

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Address: kota, 226012

Due to cleanliness and water not available in bathroom and basin

Issue started from kota while i waiting for cleaning for not yet
And suffering from dirtness and previously train also samething but not taken any issue about this. I say to irctc please take action about sweeper and main issuer whose solved correctly and definetly solved this lastly

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Address: Bareilly, Uttar Pradesh, 243001

I filed tdr on 24 april 2019 with pnr no. [protected] nauchandi exp. From bareilly to prayag due to train not touching the boarding station i did not board the train. Unfortunately the tdr status is showing cr registered. I also filed another tdr with pnr no.[protected] from nauchandi exp from prayag to bareilly on 25 april 2019 which was approved. I could not received any of my refund till date kindly resolve the matter, inform me. Accordingly.
Thanx
Anupma mehrotra.
[protected]@yahoo.co.in

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Address: Indra colony ,ALLALPATTI ,Darbhanga -846003, Darbhanga, Bihar

Sir, today i was trying to book tatkal in pawan express by irctc app but during transaction it was failed due to slow data connection.
I requesting you to plz solve this issue as soon as possible.
Transaction id:-[protected]
Transaction amount:-890 rs.
Quota :- tatkal
Email id :[protected]@gmail.com
Ticket id:-3936424
I always thankful to you.

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Slowness observed in tatkal booking:
1. Loading the captcha
2. Logging in
3. Displaying the saved passengers list
4. Nationality drop down is not displayed
If these are not addressed at all, then no use of tatkal booking
The website is just pathetic.

Suggested solution:
I would suggest to have the website statewise so that load of the customer requests are evenly distributed.

If the load balancing is already done, they have to increase the number of servers.

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Pnr number : [protected]transaction id : [protected]
Train name : ltt vskp exptrain no.: 18520
Lingampalli (Lpi) akividu (Akvd) tdr filing date : 12-may-2019 07:28:07 hrs

I have booked the ticket in tatkal for the above train. Schedule departure from lingampalli is 20.05 hrs on 11.05.2019. But the train came came to lingampalli at 4:30am on 12.05.2019 and i did not travelled in the train for which i have filled tdr on 12.05.2019 at 07.28.07 hrs.

Now i got email that my tdr has been rejected.

Please arrange my refund

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Dear sir, at abu road rly station, water vending machine vendor is cheating customers by supplying ro water at the rate of rs 25/5 ltrs and rs 10/2 ltrs etc whereas the rate displayed there is contradictory to the actual supplied rate. On enquiry the concerned vendor argueeing shamelessly and damcarely. The curruption i physically faced today but he may be continuing from long. Please look into it for eradication of such currrupt practices. Thanks. Hoping for due action.

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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 92

booking ticket

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no refund for failed transaction

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chips-biscuit seller selling at higher price

kent ro vending machine no. 6 on pf no. 4

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flight cancellation of jet airways amount not refunded

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booked history of irctc hotel is not showing

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no refund from irctc of failed transaction

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non refund of cancelled ticket

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refund amount is not credited to my account for waiting list cancellation tickets

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transaction failed, money debited from my federal bank account, but ticket not booked and not yet refunded

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transaction pending from bank end

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refund not came

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changing wrong email id

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change in email

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due to cleanliness and water not available in bathroom and basins.

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refund not received for tdr filed

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failed transaction during payment

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website being insanely slow

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tdr rejected

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cheating by water vending machine vendor

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