Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hello there,

I was booking my ticket on irctc on 13 /05/19
Transaction succesful and debited my account but ticket not booked after that irctc say your amount will refund in 7 days but not refund till date

My name - akshay preet ankur
My Irctc user id - AKSHAYLKO
email id - [protected]@gmail.com
Account detailed - [protected]
Ifsc - UCBA0001654
Amount debited - 300
Transaction id - [protected]
More detaile about this transaction in screenshot

When i log in on irctc. It shows that your user id-aamirri, is disabled. I'm facing this problem since 5 days. Due to this existing problem i can't book any ticket. I had called their customer care also and i follow the procedures they suggested but that can't helped me. And i have no other email id to create a new user id of irctc. So, Please help me regarding this issue as soon as possible.

Dear sir,
JUNE 6, 2019.
I had booked my family E-Tickets from Haridwar (HW) to Amritsar (ASR), journey Dt. 19/5/2019. The captioned train's HAUL HAS DELETED BY ISL...(as per message & I had sent SCREEN SHORT AS DEMANDED BY irctc.
I had been adivsed that my TDR filling time is exeeded. Reply to this message I had tried to file ONLINE TDR but, it can not be filled despite of my repeated attempts... On filling TDR the next message appears as NO DETA IS AWAILABLE... I had once agin send an Email on [protected]@irctc.co.in about the problem for ONLINE FILLING TDR. (AS advised).
Further, I am attaching some Email to you for your kind reference & my reply as well.
On DT. 18/5/2019 evening my Status was WL. 33 to 36 (Four E-Tickets).
I had contected through 139 & they have demanded screen short...which I had sent. From helpline No. 139 I was advised to book another tIckets as THE HAULT IS DELETED BY ISL...
SO, I HAD PURCHASE FOUR TICKETS FROM TATKAL SYSTEM FOR SAME JOURNEY Date i.e. 19/5/2019 & travelled from Haridwar to Amritsar.
When ISL has deleted the Hault...& my WL. was from WL 33 to 36 was there on evening Dt. 18/5/2019...means Etickets were not confirmed & Refund must be credited to my respective Account... But, still taday captioned refund amount is not credited in my Account.
Please look in to the matter & do needfull for the same.
Regards,
Helly Parikh M-[protected]
[protected][protected][protected]
To,
The Officer Incharge,
IRCTC.CO.IN
[protected][protected][protected]
RE: NON REFUND OF AMOUNT OF E-Tickets PNR NO. [protected]. Ticket Id:-4048992
Inbox x

[protected]@irctc.co.in Thu, May 30, 2:55 PM (7 days ago)
Greetings, This message has been automatically generated in response to email sent by you having subject: Re: NON REFUND OF AMOUNT OF E-Tickets PNR NO. 24614916


[protected]@irctc.co.in
Thu, May 30, 4:19 PM (7 days ago)

to me


Dear Customer,

Kindly note that For refund regarding PNR NO. [protected]. your time limit is exceed now.

and
We would like to pass one information that if you face any problem in E-tickets like cancellation & Online **TDR** Filing then you have to send mail to [protected]@irctc.co.in from registered e-mail id and apart from these query **for booking related general queries like refund, ERS, failed txn., online booking etc. **please send mail to [protected]@irctc.co.in
We hope from the next time you will follow the same. *
Thanks & Regards
Pooja Thakur
CCE-Email
[protected]@irctc.co.in
Ph[protected]/6610661
www.irctc.co.in [#4048992]

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

[protected][protected][protected][protected][protected][protected]


Re: NON REFUND OF AMOUNT OF E-Ticket PNR NO. [protected] Ticket Id:-3895507 & Id:-4015233, #4048992
Inbox x

etickets
May 30, 2019, 9:02 PM (7 days ago)

to me


Dear Customer,

We would like to pass one information that if you face any problem in E-tickets
like cancellation & Online TDR Filing then you have to send mail to

**[protected]@irctc.co.in* * from registered
e-mail id and

further TDR refund query in "**[protected]@irctc.co.in*

*.apart from these query for booking
related general

queries like Refund, ERS, Failed Txn., Online booking, Password etc.
please send mail

to [protected]@irctc.co.in

We hope from the next time you will follow the same.

For Any Further Assistance Contact us on: - 24*7 Hrs Customer Support at

[protected]/[protected] or Mail To: [protected]@irctc.co.in

Thanks & Regards,
Nitin
[protected]@irctc.co.in
www.irctc.co.in

[protected][protected][protected][protected][protected][protected]
RE:NON REFUND OF AMOUNT OF E-Tickets Booking ID kbp123 Ticket Id:-4015181
Inbox x
[protected]@irctc.co.in Sun, May 26, 8:53 PM (11 days ago)
Greetings, This message has been automatically generated in response to email sent by you having subject: NON REFUND OF AMOUNT OF E-Tickets Booking ID kbp123 Th

[protected]@irctc.co.in
Sun, May 26, 11:27 PM (11 days ago)

to me


Dear Customer,
You are requested to use the Refund status Tracking service Provided by the IRCTC. Select the Refund Status link in the left panel under My transaction.

On the plan my travel page after you log in to www.irctc.co.in giving your user id and password. Please follow the above-mentioned procedure to check the refund status. Afterward please tally it with your bank statement. If still there is any dispute then please revert us with those PNR numbers/transaction-ids only for which refund is pending with IRCTC, so that we may pursue the matter accordingly.
NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.
Thanks & Regards
Shahrukh Khan
CCE-Email
[protected]@irctc.co.in
Ph[protected]/6610661
www.irctc.co.in [#4015181]

[protected][protected][protected][protected][protected][protected]
Ref. - NON REFUND OF AMOUNT OF E-Tickets PNR NO. [protected].
Ticket Id:-3895507 & Ticket Id:-4015233

Dear sir,
I was on family toor from 14/5/2019 to 24/5/2019, I had booked various E-Tickets for different dates.
I had made inquiry today for REFUND of Amount of CANCELLD/DELITED (Hault) E-Tickets & found that the amount of Refund is not credited in my respected Account till Today as per attached Word Doccuments. I am attaching herewith the SCREEN SHORT of Status as demainded through your Email as well.
Please do needfull to CREDIT THE AMOUNT as well.
Thanking you
Parikh Helly ( D/O. Shri K. B. Parikh M - [protected])
[protected][protected][protected][protected][protected]-----

RE:NON REFUND OF AMOUNT OF E-Tickets Booking - ID kbp123 Ticket Id:-4015233
Yahoo/Inbox
[protected]@irctc.co.in
To:[protected]@yahoo.com
May 27 at 5:50 AM
Dear Customer,
You are requested to use the Refund status Tracking service Provided by the IRCTC. Select the Refund Status link in the left panel under My transaction.
On the plan my travel page after you log in to www.irctc.co.in giving your user id and password. Please follow the above-mentioned procedure to check the refund status. Afterward please tally it with your bank statement. If still there is any dispute then please revert us with those PNR numbers/transaction-ids only for which refund is pending with IRCTC, so that we may pursue the matter accordingly.

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.
Thanks & Regards
Shahrukh Khan
CCE-Email
[protected]@irctc.co.in
Ph[protected]/6610661
www.irctc.co.in [#4015233]
[protected][protected][protected][protected]-----

[protected]@irctc.co.in
To:[protected]@yahoo.com
May 26 at 9:02 PM
Greetings,
This message has been automatically generated in response to email sent by you having subject:
NON REFUND OF AMOUNT OF E-Tickets Booking - ID kbp123

There is no need to reply to this message right now. Your email has been assigned Ticket Id:-4015233
Please include
Ticket Id:-4015233
in the subject line of all future correspondence about this issue.

Ticket Id:-3895507 & Ticket Id:-4015233
Further,
I had searched as per above advise but the REFUND AMOUNT OF PNR [protected] Train No. 12053 journey Date 19/5/2019 is not shawn. I had talked to[protected] jaust now & they have assured to do needful regarding the captioned matter.
Thankind you
Miss Helly Parikh (Eticket booking ID helly1987), Ahmedabad, Gujarat
Email ID - [protected]@gmail.com & [protected]@yahoo.com
M-[protected]

PNR Number: [protected]
Transaction ID: [protected]
Train Number/Name: 14609 / HEMKUNT EXPBooking Date: 31 May 2019
From: SAHARANPUR (SRE)31 May 2019
To: JAMMU TAWI (JAT)01 Jun 2019 04:30 Hrs
Ticket Type: E-ticket
Boarding Station: SAHARANPUR (SRE)Date of Boarding: 31 May 2019 19:50 Hrs
Booked From: IRCTC WEBSITE

My amount has not been refunded by IRCTC till now.

In tirupathi railway station, the water vending machines are not working. There are two wvm on platform no 5. But, no use both are not working. There is a complaint helpline no is given. But no one is responding to the call. It was saying that "all the agents are busy, please wait on the call". The irctc help line no [protected] is given on it. But this number is also does not responding. I have waited for more than 10 minutes on the call, but there are not responding to my phone call. Very poor services are giving by indian railway in tirupathi station. It means also security, basic needs for humans to have in station.

The ticket is enclosed . What should i do
Friday14Jun 2019Pending From Bank End
PNR Number : Reservation ID: [protected]
Train No./Name: 15666 / B G EXPRESSTicket Type: E-ticket
From: DIMAPUR (DMV)14 Jun 2019 To: GUWAHATI (GHY)15 Jun 2019 00:00 Hrs
Booking Date: 03 Jun 2019Vikalp Status: No
Boarding Station: DIMAPUR (DMV)Date of Boarding: 14 Jun 2019 00:00 Hrs
Quota: GENERALClass: SL
Ticket Charge: 1082.94Service Charge: 0.0
Bank Name: State Bank of India
NameAgeGenderBooking StatusCurrent StatusBerth PreferenceFood ChoiceConcessionPolicy No
General Informati

I've booked a sleeper class ticket for Dimapur to Guwahati as on 3 June 2019 with date of journey 14 june 2019 in B.G Express. Rs.1094.74 being deducted from my account but the ticket shows pending from the Bank side.

Friday14Jun 2019Pending From Bank End
PNR Number : Reservation ID: [protected]
Train No./Name: 15666 / B G EXPRESSTicket Type: E-ticket
From: DIMAPUR (DMV)14 Jun 2019 To: GUWAHATI (GHY)15 Jun 2019 00:00 Hrs
Booking Date: 03 Jun 2019Vikalp Status: No
Boarding Station: DIMAPUR (DMV)Date of Boarding: 14 Jun 2019 00:00 Hrs
Quota: GENERALClass: SL
Ticket Charge: 1082.94Service Charge: 0.0
Bank Name: State Bank of India

In these thirsty hot wave burning weather when only fresh water can be life saving the water point can serve better for those who can not afford packaging water. Fresh pure and cold water should b availed by everyone but most of the place isinstalled water point are not working this is also true for ghaziabad railway station where people came with empty bottle and went back hopelessly with empty. As an aware and informed citizen i must say that this is very much pathetic condition. Moreover provided toll free number for water point are also not working.

This is to inform you that i have cancelled a train ticket on
12th march 2019 cancellation/refund id : [protected] from
My irctc user id : ramut88
Of booking amount rs.2330, for which i have not received any refund yet.
The refund status in the website shows as refunded on 13th march 2019, but i have not received any amount in my bank account which i have confirmed with my bank officials as well.

Kindly look into the matter and resolve at the earliest as it has already been over 3 months

I have not received my refund of a cancelled ticket from irctc, after my complain they are saying they have refunded my money on 19 april 2019 but still i have not received it.
My bank is saying they have not received any refund and now irctc customer care odes not even response me.
This is very dispointing.
I want my refund asap

Pnr for that ticket is [protected].

I have booked (Online) retiring room for sealdah station for 12 hrs on 31.5.19. After searching for more than 1 hour i could not find any retiring room at the station on 1st june, 19. No one, such as tte, rpf or any other railway staff failed to help me. Care taker of 2nd class waiting room says that there is no such retiring room at the station.
How can it possible?
Please refund my money.

I am travelling first time in rajdhani. Train is from bangalore to delhi (22691). My tickets has been booked by my company and i dont knw whether food is included in the tickets or not. Even on printed ticket it is not mentioned. Moreover catering staff also dont told me about that and keep on serving me the food. At the end they come up and say i have to pay the amount. I said you should have told me about this that food is not included and in reply they rudely said that they dont know about it earlier bt since now they knew it so i have to pay the amount. And at the end i have to pay the amount.
I am very dissatisfied with the service. Even the food they are serving it not something u paid worth for.
Its better that i would not travel in indian railways again

When am traveling in train on 30 apr[protected] bntl-ypr departure time 19:50&arrivaltime05:00 (Pnr[protected], around 4:00 am i couldn't find my bag containing laptop, sslc, pu, b. Commbamarkcard, rationcard, adhaarcard, pan, drivinglicense, rc, voterid, companyid original. Plzhelp. I have already lodged fir in yeshwantapura raiway police station but no updates from them. Attached is photo of lost bag.

Regards,

Adarsh chowta
[protected]

I am aditi and i am travelling on train number 20506, ndls dbrt rajdhani express, pnr number [protected], and today i am writing this email on the behalf of all the passengers on board my coach about the food quality and timings.

When we first boarded the train at 9 am and the journey started at 9:25 am, the water provided to us was boiling hot in the hot delhi water and we were not provided with cold water even after asking for it several times with regular intervals throughout the journey.
Then at around 10:30am they served us a local drink which was barely cold too, then for 1 hour there was nothing, then at around 12 pm a tasteless soup along with breadsticks and butter. No tea or coffee was provided even after asking for several times before 4pm even though i have my diabetic mother with me who's bp was low and needed coffee along with something salty but still we weren't provided with tea or coffee.

Around 1:30 the lunch arrived, jeera rice, yellow dal, matar paneer and paratha, everything was tasteless and of worst quality, we couldn't gulp it down our throats and had to leave all the food as it was provided to us.

At 4 pm we were provided with a sandwich, a kachori and tea/ coffee. The sandwich was the worst sandwich i've ever had! A simple white bread with butter and 4-5 shreds of grated carrots. The kachori too was very oily and of worst quality, the coffee provided was of a brand that i've never heard of and tasted bad, we again had to leave the food and stayed hungry.

At 8:30 pm, we were again provided with soup with was extra tangy and was impossible to drink without any munchies and the dinner was served at 9 pm, till now all the kids are fast asleep waiting for the food, and then the food arrived, again the worst food! Tasteless rice, yellow dal and mix veg, again we left the food untouched because of the tastes and quality.

When we are traveling in rajdhani express we expect and want our food to be edible, hygienic and of good quality because we are paying a good amount to get this food, it is not provided to us for free. Earlier the service from rajdhani was amazing and i am so sorry to say that now it has dropped to being the worst with no quality food, no proper timings for providing the food or considering any requests in the time of need.

If you can't provide us with good and hygenic food then please return our money and don't force us to spend our money on this worst food.

For now i want a refund for this waste and tasteless food.

Hope to get a positive reply solving my concern.

Hi,

I tried booking ticket on irctc and money deducted but ticket not booked. It is showing "pending from bank end".
What to do now?
When and how can i get my money back?

Pnr number :
Reservation id: [protected]
Train no./name: 19603 / aii rmm humsafar
Ticket type: e-ticket
From: nagpur (Ngp) 11 august 2019
To: rameshwaram (Rmm) 02 jan 2019 00:00 hrs
Booking date: 28 may 2019
Vikalp status: no
Boarding station: nagpur (Ngp)
Date of boarding: 11aug 2019 00:00 hrs
Quota: general
Class: sl
Ticket charge: 11852
Service charge: 0.0
Bank name: sbi

Respected sir,
I had booked a seat on malabar express 16630 on 29th may 2019 at 8.00 pm.
The money was deducted from my account but the ticket stands not booked.
I request you to kindly look into the matter and take action asap as this is very important.

Booking transaction id:[protected]

The amount deducted was 765.49.
Thanking you
Yours faithfully
Brighty

Dear sir,
I who is a senior citizen was helping another senior citizen with his booking to & from ltt to sspn. He is 78 years old and stays alone after having lost his wife, just recovering from depression. The ticket # raised re this issue is 3974750. By mistake due to the unfriendly design of the system senior citizen concession was not applied on the ltt - sspn journey. I am appealing railways to take a humane stand with senior citizens when they do booking & not go by rules book. Kindly persuade them to provide us a with a refund amount after applying the senior citizen concession for this part of the journey. For the sspn-ltt journey we got wiser and got the senior concession. It just needs an empathetic consideration sir! My appeal to them to make the ui more senior citizen friendly is falling on deaf ears.

Hi,

I have booked ticket on irctc with indian bank rupay debit card and the amount debited inr 300 but irctc website showing payment pending from bank end, i checked at my bank statement and it confirmed that money has been debited. Irctc anyway unable to say any status. Kindly confirm as neither i am able to get the status of the booking nor the refund.

I paid for a reservation via google pay to irctc an amount of rs.2490 on march 9, 2019 with transaction number [protected]. The transaction failed but money was taken from my account. When i contacted irctc, they responded:

"please note that txn is a settlement-failed transaction for which no amount was debited towards irctc. That is we did not receive any payment authorization from your bankers to book the ticket. If at all the amount was debited and refund (Credit) is not reflecting in your account, kindly send us the complete bank statements (Fromdate of booking to till date) in pdf format to pursue the matter."

I sent them the bank statement and they said:
"we would like to inform you that your below-enclosed email has been forwarded to the concerned department. You will receive a reply in this regard shortly."

I never heard from them. I kept sending requests after requests and every time their response is:

"we would like to inform you that we have already forwarded your request to concern department.
It may take time so please cooperate us."

It is now over two months, and they are not resolving the case.

I am travelling in pnbe - indore express and it is 2nd complaint on same travelling day. I bought 1l water bottle worth mrp 15 for ₹20 and a bicano chips (Cream n onion) for ₹ 20 original mrp ₹15 from irctc official seller. When i asked seller why is he selling at higher price, he simply said. I[censored] want this at this price, have it or dont buy it. This shows how permissions of railways dept. Is being misused. It's very regretful that...