Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Pnr no [protected]
We are travelling from samalkot to berhampur. You are charging 400/- more for the special train. But the thing is that you should provide the basic facilities to the passengers. The concerned coach boy is not providing bedrolls to the customers. Then how the passengers will travel??? His version is he was provided with 150 bedrolls but the passengers are more than 500. Then how can he adjust the same? This is ridiculous. It is showing that how the railways are caring about the passengers basic requirements.
I need an answer to my above issue.

Hi, i've booked 3 tickets for me, my wife having small kids & 70 years old my mother in law who is almost handicap & has acute knee problem and in medical surveillance as well from anvt till siwan. I'm very surprised to see, irctc allotted "side upper births" for all o[censored]s. Three side upper berths as you can guess we can't sit together; we have to be in different sections with our small kids. And how my 70 years old mother in law having acute knee problem and had knee surgery as well in the past will climb up to take her sear? Such a basic requirement, senior citizens have to be allocated lower berths. Not sure what kind of algorithm the booking software is using to allocated side upper seats for senior citizens.

And i know from my past experience that if i go and book tatkal i will definitely get the lower berths. Ideally, the lower berth preference should be given to people who doing normal booking and not tatkal bookings. Even after so many years, the irctc has not learned this simple basic requirement. Here are the ticket details. Hoping for best & quick respond from you, if not i'll highlight & elevate this issue up to any label.

Pnr number - [protected]
Train nu - 15280
Train name - poorabiya exp
From - anand vihar - anvt
To - siwan - sv
Doj - friday 3rd may 2019
Transaction id - [protected]

Sir, i had booked 01 room for couple on line at chennai retiring room at (Chennai) chennai central railway station for dt. 14/04/19.& 15/04/2019, for irctc ltd had charged rs. 1812/- on dt 12/03/2019. Vide ref no. Of on line payment. Rs. 1812/- thru : inb/[protected]/paytm mob. Solution ltd. From my saving a/c no [protected],
It was booked for a/c 01 room, double bed for two day when i reached on date[protected], (My pnr no[protected]. From nzm to mas) at about 21-00 hrs, i was shocked & my surprised too that irctc ltd, fraudulently charged rs. 1812/- for on line booking. & i was harassed with my family it was told by retiring room duty staff on reaching at chennai on at about 21-00 hrs dt 14/04/2019 he said that complaint thru. Grievance of irctc ltd cell so, i had neither given any room nor accommodated, any refunded rs. 1812/-

Henceforth, its requested to please refund my on line booking rs.1812/- thru irctc ltd. & back to my saving a/c no. As above said.

Thanks you.

Ramjilal
Cell no. [protected]

Yesterday i was going to book tickets and made payment through razorpay. Amount has been deducted but transaction failed. Please do the needful for refund. The transaction i'd is as below
[protected]

Payment made through hdfc bank
Amount is rs. 1595.

The screen shot of transaction is enclosed for your ready reference. Thank you
Mob [protected]

Dear sir
I have been ringing 139 - no one picks up phone. Made to hold for 3 minutes with incessant ringing - no response. Tried this three times today 26 april at 1414 hr.

I have linked my adhaar with ir ctc site - yet, i am not being allowed to book ticket on line - getting the message 'exceeded quota of 6 tickets'.

My id is : [protected]@gmail.com
Mob is [protected].

This is very very frustrating, when customer care representatives do not answer call.

Regards,

Arvind mahajan

Dear sir,
This is suman reddy booked below ticket from irctc. But unable to travel on scheduled date. I was trying to file tdr refund since 23rd april frommy account but due to website is not working properly &server not supporting which is not my mistake
But i could not process my tdr
Pls consider this request and process my tdr for refund

Regards
Suman reddy
[protected]

On sun, 21 apr 2019, 14:52

I have booked a ticket and the train was 18 hours delayed. Is it a kind of joke? Who is going to travel when the train is 18 hours delayed.?
I have filed tdr from my irctc app but i just got a msg written tdr filed cancelled with no reasons.
I want full refund please go through the below details.-

Name - deepak shrivastava
Train no. - 02010
Pnr no. - [protected]
Date of journey[protected]
Amount should be refunded - 450.49

In case u need any more details. Msg me back.

On 8th april, i was trying to book a train ticket and i paid using phonepe app bank of baroda upi. The transaction was failed 3 times but money got deducted every time. For 2 of the transaction, i have got the refund, but for one of the transaction, i haven't got the refund yet.

I have contacted phonepe and they are saying that they have successfully credited the amount to irctc. But irctc is saying they have got money for only 2 transactions and they have provided a refund for that.

Below is the utr number[protected] for which the transaction was failed and ticket was not booked but still i haven't got the refund.

Please help me as it's been more than 15 days.

The money was deducted but the status is showing that 'pending from bank end'.
My question is whether the ticket will confirmed or not?
Here is my details..
Booking transaction idtransaction status
[protected]pending from bank end
Friday26apr 2019pending from bank end
Pnr number : reservation id: [protected]
Train no./name: 22708 / vskp double deckticket type: e-ticket
From: tirupati (Tpty) 26 apr 2019 to: vijayawada jn (Bza) 27 apr 2019 00:00 hrs
Booking date: 25 apr 2019
Quota: generalclass: cc
Ticket charge: 1160.98service charge: 0.0
Bank name: credit & debit cards / upi / wallet (Powered by phonepe)

Hello sir actually i had cancelled my e ticket on 9th april 2019 from my personal user id email - [protected]@gmail.com pnr no - [protected] cancellation id - [protected] booking amount of 1060. On irctc website it shows tht it has been refunded to zackpay pg ref no - zp58612c87e3e32 (Block letter).. An amount of 820. But i havent got any amount in my bank. Itz already been 15day and still i havent got my money plz refund my money to my ac.. Urgently..

Sir,
I used phone pe for recharging r wallet o[censored]ts mobile app. Bank statement shows that money debited and recharge is done. Money debited from bank account but it is not credited in r wallet. Uts app registered mobile number [protected].
Kindly do the needful.
Thanking you.
Yours faithfully

Dilsy mariam abraham
Uts mobile number - [protected]

Respected sir,
I tried to book flight ticket on 5th january 2019 from irctcair app of amount 1685₹ for i have paid from bhim upi payment mode. Payment was successful but ticket was not booked. I have contacted my bank they showed me the receipt of transaction made to irctcair account. But irctcair refused for refunding my amount
Transaction id of of bhim[protected]
Irctcair transaction id [protected]

I had booked a ticket from KrishnarajaPuram to Pune scheduled on 30/03/2019. The PNR No. alloted to me was [protected] for train No 16332 but on that scheduled date the route of the train was diverted so I couldn't board the train. I had to cancel my trip. The TDR for the same was filed on the IRCTC site by default. Hence refund was expected in the bank but I did not receive any refund as on date. So please look into the matter and help me get the refund.

I booked tickets for train no. 12315 Annanya express, my PNR is [protected] .The train was late for more than 5 hrs so i tries to cancel the ticket but that menu was not available. I filed TDR but it shows that CR repudiate. This was not very good. I have to travel 2 hr to get to station and trains are not very frequent to my destination. This was very unprofessional from railways, the train was late not me. I want the refunds as they are in criteria of the Indian Railways to refund the total amount If the train is late for more than 3 hrs.

I booked a tatkal ticket (Pnr number - [protected]) on 19/12/2018.

Since the train was late for more than 3 hours, i filed a tdr with irctc. There is a policy of 90 days of filing tdr during which amount gets refunded. But in my case its more than 120 days since i raised tdr.
I contacted irctc they said when the tdr will be processed they will credit the amount in my account.
I havent received my money back. Kindly look into this matter.

I Purchased Waitlisted e-ticket For 4 persons on 10th April 2019 thru online IRCTCs e-Ticketing Service for coming from Vadodara to New Delhi by Mumbai Rajdhani, Train No.12951 on 13th April 2019(date of Journey).Deatils are given below
Transaction ID:
PNR No. [protected]
Class:2A
Till 13th april 2019 there is no message from irctc for confirmation of any ticket, then i book ticket on other train on 15th april in train no.-22413 with PNR No.-[protected].
i wrote to IRCTC for refund of money.They replied that the money can not be refunded. I again wrote to them but neither they are refunding the money.

I applied for online ticket booking from my own irctc account on 22.04.2019 from asansol (Asn) to katpadi (Kpd) in 3-tier ac. I paid an amount of rs.3770/- through credit/debit card/upi (Powered by irctc).
The said ticket is not booked but an amount of rs.3770/- is debited from my bank a/c no.[protected] (Bank of maharashtra).
Kindly look into the matter and resolve the issue at the earliest please.
Looking forward for kind consideration and positive action at the earliest please.
Thanking you,
Ashok kumar singh

I booked a ticket from new-delhi to ludhiana and vice versa.
Cancellation date for both the tickets were 12- apr-2019
And refund status shows as refunded.
But i didnt get any refunded amount.
Details are below for the two train reservations/cancellations.

Refund ids : [protected] and [protected]
Date of journey : 13th april
Pnr no : [protected]
Ndls-ldh
Train name : swarna shatabdi (12029)
Booking date : 4th april
Class : cc

Date of journey : 16th april
Pnr no : [protected]
Ldh-ndls
Train name : shri sakti exp (22462)
Booking date : 5th april
Class :3a
Class : cc

I had booked a retiring room (Single room with ac) at secunderabad station on 22/04/2019 for a stay from 24/04/2019 to 25/04/2019. An amount of rs 879/- was deducted from my account but i haven't received any confirmation message.in fact, the webpage threw an error message saying failed transaction. But the amount was deducted. The pnr no. Of the passenger is [protected]. Please treat this as a priority since the passenger is a 66-year-old person

I booked train from ajmer to bhopal but my booking is still pending and from my credit cart money is already detected more then ₹500 payment id is 2m7atc3pqbpg28q4gg
I hope my money will be refunded with 1 day or my booking initially no more pending.
Thank you sir
Complain of 21 april 2019
I hope your team will take quick action on this issue.