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Indian Railway Catering & Tourism Corporation [IRCTC]

[Resolved]  Indian Railway Catering & Tourism Corporation [IRCTC] — request for amount refund

Sir,
I tried to book railway reservation tickets through irctc online e-ticketing facility on 15 nov 2018. During the booking process due to network failures my transaction could not succeed and reservation was not done. When i cheked my account balance my balance is showing less amount by rs 1040/-.
I request you to kindly look in to the issue and debit back my amount to my account.
User name of irctc - rajpapnai
Failed transction no - [protected]
Card - sbi debit card
Pay status - payment requested
Reservation from - nagda (Nad)
Reservation upto - new delhi (Ndls)
Date of failed transction - 15 nov 2018
Date of journey - 18 nov 2018
Train name - swaraj exp
Train no. -12471
Class - third ac (3a)
Ticket type - e ticket

Please solve this matter urgently
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Nov 26, 2018
Complaint marked as Resolved 
amount is not refund till date
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Nov 22, 2018
Updated by RAJENDER PAPNAI sir,
kindly do the needful.
transaction failure image is attached.

Regards
Raj Papnai
mobile no.[protected]
mail id : [protected]@gmail.com

Complaint comments 
3 Comments

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Comments

I book irctc ticket, not confirmed and money deducted from my account please refund my account i provide reference (UPI Ref no[protected].

Reply
TRANSACTION ID- [protected]
BOOKING DATE[protected]
PNR- [protected]
CHECK IN[protected]:00
CHECK OUT[protected]:00
RESERVATION STATUS- Not Booked
PAYMENT STATUS- PAYMENT SETTLED

money has been deducted but room not booked so need full refund of 107 rupees.

Reply
Why IRCTC website hangup at the time (10:00 AM & 11:00 AM) of Tatkal Ticket open ? I have face this issue many time .
Reply

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