[Resolved]  Indigo Airlines — Refund not received

Address:

Jaipur, Rajasthan

On March 7, 2014, I booked 3 tickets via master card online for Jaipur to Guwahati for May 16, 2014 and return on May 24, 2014. Booking reference number is U1LF2L and status was confirmed. Name of passengers along with flight/seat are following:- 1) Mr. Devendra Handa 6E 207/6E 208 2) Mr Prakash Handa 6E 207/6E 208 3) Mr Prahalad Kumar 6E 207/6E 208 I was charged amount of Rs. 28, 4446/- for booking of ticekets. Due to personal reasons, I cancelled the tickets later on. I got a message that refund of Rs. 19446/- will be made to my account. But no amount was credited back to my account. After that I spoke to Customer care and my complaint was lodged with them with reference no.[protected].It was again reassured to me that refund would be made soon to my account. But still no refund was made. I contacted your customer care again several times to get the refund but you only provide me assurance but not the money. I also went to my bank and they confirmed me that they have not received any instruction from Indigo to refund the aforesaid amount. Is this the way you treat your customer. I am fed up with all your lies and I request you to transfer me my refund amount plus interest otherwise I will approach consumer court to get justice. Regards, Vishek Handa [protected] [protected]