IndiGo Complaints & Reviews

Mr. n l choudhary had boked 5 ticket from go indigo Mumbai to bankok boking date 5/01/13 my travling date is 12/2/13 due to some uncertlity one of my calluge could not travel with us to bankok so had can cansal the ticket . Ticket pnr no. WN8ZCQ,passanger name is girdharilal chawla,he had give us outhority letter & id froof to collect refund ticket .but when mr nL choudhary ,went to santacruz airport with following outhority letter & I'd proof,mr girdharilal chawla,the excutive st airport told that ,you are fraud person,&you robbed this letter & came to collect refund this tipe of reply was given to me by the excutive on 13/7/14 time aprox 6:30 to 8:00 pm. excutive name was mr messun. Please loddge my complain do needful help for my refund as soon as possible waiting for your reply my contact no [protected] nl choudhary.

Dear Customer relation officer,
Please find Itinerary -HU4JCW, booked on[protected] for flight From - Hyd to Raipur on[protected].
We had paid Rs 200 for SSR + rs 100 for convenience total rs 300 extra while booking ticket to get priority seat 05A at the time of booking of ticket i.e. On[protected]. Which is visible on issued itinerary as well.
When Passenger Approached to Indigo counter at Hydrabad Airport on[protected], at 3.30PM the lady officer had done following things to customer.
1. Not allotted the booked & marked seat 05A (window seat to Passenger. (for which 300 rs extra was paid) but allotted seat no10C which is not window seat.
2. Diverted the matter for not allocating the marked seat, to extra luggage issue & harassed passenger for 45 mins & charged Rs 1250 extra. Vide receipt no [protected] dt, 08-07-13.
We shall wait for your early response.
Regards,

My cousin, Chanakya, was supposed to travel on Indigo airlines from Bangalore to Pune by flight 6E 102 on July 07 with PNR no# PUV4DT. Flight departure time is 9:50AM. We did a web check-in night before, but the agent says I had only selected seat no. Website is so pathetic, it allows only seat selection, but not web check-in. I thought that was web check-in. We paid 50 Rs to collect the printout from front desk and they asked us to check in at counters from 1 to 10. Then time is 9:00AM. Reception didn't bother to tell him to skip the queue and do check-in.

He walked inside and stood in the queue and it is lengthy queue, almost 70 people in front of him. Its getting late and he asked the boy at check-in kiosk if he could do check-in, he asked him to stay in the queue. My cousin was persistent and asked the boy, he checked his ticket and said he couldn't fly anymore. Time was 9:15AM. Almost 10 passengers had the same issue and 4 of them are from same flight. There was no guidance anywhere by airlines to help passengers so that they don't miss their flights. Some of the passengers have to attend very very important work and they don't care and even try to listen the urgency of the issue.

Bottom line is if Indigo had people to assist passengers, none of them would have missed their flights. They had a pathetic service. They know that if they don't assist, people would struck in check-in lines and they will not allow them to fly, ask them to reschedule by paying additional charges. Indigo is money minded and not a good passenger friendly airlines. I will not recommend Indigo for poor service.

Hi,

On purchase on board meal voucher along with ticket I have paid Rs. 480 for return journey ( Pune-Nagpur as on 20/06/2013 and 21/06/2013). but while serving the food on fly they offer me only one food and one beverage , one side they give me one cashew + one drink ( cost 100+60) and other side they give me one cookies+one drink ( cost 50+60) put together they give me only 270/- equivalent food , while I ask for other alternative for equivalent Rs. 240/- each time they refused me.

So if Airline collect the cash for Rs. 240/ - why they should not give the equivalent value of foods

Please take the necessery action

Thanking you,

Biswanath Roy

i rajesh kumar shahi had a bad fate to travel with indigo on 4 june 2013 from bkk to kol.by flight 6E078.we reached kol. and had a connected flight to lucknow and on kol airport could not receive one of our bag.our bag contained valuable things for the purpose of marriage.we filed a complain but our bag is not yet found.staff members promised us our compensation money of 25000 thai bhat.i hope you would pay the compensation as soon as possible n if not i've yet better options..so do pay it or u'll pay much more.

As not getting reply from Indigo Airport authority on the damage they did to my bag; i am finally writing to consumer forum,
This is mental and monitory pain through which a customer is going through; please take care.

DESCRIPTION -->
Name – Ankur Jain
Tracer file no - BLR/6E/153/2033
Ticket number – RRW2ZBR
Baggage tag number – 565J5
Date - 7th May 2013
This is very disappointing that the case PIR "BLR/6E/153/2033" raised for mishandling the baggage which resulted into complete damage of the bag still not taken care after 3 weeks.

After a agonizing harassment; Airport authority is now playing with the customer.
Recently raised CRN (CRN-47423-C2P8R2) (Which was raised as nobody cared for the PIR) not being answered; airport authority replied that the customer denied offer of 600/- (without any logical thought) for an expensive bag that has been ragged off completely.

F.Y.I. --IMPORTANT-->
Last to last Friday (17th May 2013); I got call from number ([protected]) at (3:50 PM, 4:20PM, 5:43 PM) and was told that your bag can not be repaired and need to be get settle down in cash; I agreed to the same with amount of 3000/- which will be handed over to me in next 2-3 days in return to the attached PIR case.
Till now no calls/updates from Airport Authority; this is unacceptable height of negligence towards customer grievance.

Attached PIR for the reference.

Regards,
Ankur Jain

My wife and son travelled from Bangalore to Dubai (Ref: LRH6CT). At Bangalore, they were issued boarding pass only upto Hyderabad. At Hyderabad, my son was refused boarding pass to Dubai stating that " OK to board" is not available. He was out o[censored]AE for more than 8 months. I paid the penalty and they were having copy of NOC from the Dubai Immigration.

When I wife called from Hyderabad, I wanted to get the correct information or requirement. The staff at Hyderabad were simply saying that "ok to board" is required. I called the call center and explained that my son was having valid resident visa and copy of NOC. From call center, they were telling that OK to board is not required if he is having valid visa. Hyderabad staff not giving clear information from whom I need to get clearance. One staff is telling, Immigration another staff is telling to get clearance from counter at airport.

Office at Dubai Termianl-1 is locked. Luckily , one staff came to get something from office and rudely directed me to go to airlines office located elsewhere.
My complaint is, your customer care staff are not clear of the procedures and they are unable to guide me properly. Airport staff are not ready to listen or explain anything to the passenger or not even ready to talk to their own customer care staff.


If they have objection at Bangalore, why they did not tell them? Booking reference from Bangalore to Dubai is same. Why they allowed to travel to Hyderabad and objected Boarding pass to Dubai? Why the passenger has to collect the luggage at Hyederabad and recheck in for Dubai?

I received a standard formatted reply for my complaint with Indigo website stating that their staff will be trained to be polite. But none of my queries were answered. The following was their reply

"At the outset, we sincerely apologize for the inconvenience caused to you.

With regards to your mail, we have taken cognizance of your comments and the spirit in which you have shared your feedback. We regret to note that your recent travel with us has not been up to your satisfaction.

We are therefore concerned to note your comments about our Airport and customer care services. Your feedback has been shared with the concerned manager who has in turn counselled the staff member to be more polite, careful and proactive in going beyond their call of duty thereby assisting customers to their satisfaction. Additionally this has been shared with the corporate learning and development team to ensure they touch such training issues in their regular refresher training plans. We sincerely regret the inconvenience caused to you in this regard.

Moreover, your valuable feedback will make a difference as it plays a critical role in enhancing quality of our customer service and achieve our goal to exceed customer expectations."

Hi Sir/Madam
My father had booked air ticket for Indigo Flight "Lucknow to Bangalore and Bangalore To Lucknow" journey Date : 25th April 2013 for four passenger,
in which i ticket was cancelled on 24th April 2013.
Till now no refund has been paid and while asking about transaction id, call center gives us time to call them after 24hrs.
Details
PNR: orm5aq,
Travel Details : Jayesh Srivastava

My PNR no LWJ3AP we had a flight on 19may 2013 at 5.55am ,but. Due to an small accident which took place near the airport by our car we were delay to come at the airport 4min prior to the departure time,we requested them to please consider us but your staff was not giving a valid reason she was replying that we will take time to make boarding pass,such silly reason was state end to us,we had a great loss due to the staff at the airport pls give proper training to your staff,I what to know the refund procedure and also that I paid 64125.00 as the total price for the above said NPR,and made another booking on 20 may2013 with pnr CST8DS There I had to pay rs 53000 what was the total benefit for me and what is the deducted amt out of the 1/2pnr pls give me details ,there are8passangers I want to know how much one tkt cost for one pax and was the refund made,sorry to say but I would never travell hence forth by indigo and would advice my friends also to do so ,no proper staff quality andi will take this matter to the concern manager

Dear Aministrator

Its really regretful to state that I have not received my refunded amount on account of cancellation of my Indigo package availed , even after 20 days.
Booking date through Ms Nupur 25th April,2013
Cancellation date 25th April,2013
Package for 3 days
Passenger Name Ms Janak Chopra and Ms Kanu Sehgal

I had called not less than 20 times for thr same, but in vain.Mr. Ankush,team Leader-operations made me run into my brains but he never bother to revert.I contacted Mr. Ankush Tikkoo in order to escelate the call, but again in vain.I might pay extra to my credit card bank on account of delay from Indigo side.
On top of everything I canceled my booking within 30 min and my INR 8,043.00 (app.) was deducted and remaining amount has not been refunded till now.
Please look into the matter otherwise I am going to take some legal step, which I also dont want

Regards
Satya Rishi
[protected]

PS please find attached the conversation between Indigo (Mr. Ankush-Team Leader,operations and myself)

From: satya.[protected]@qrtcglobal.co
Date: Wed, 15 May 2013 11:51:50 +0000
To: Ankush Tikoo<Ankush.[protected]@igt.in>
ReplyTo: satya.[protected]@qrtcglobal.co
Subject: Re: Refund

Dear Mr. Ankush
Its really pity and I seriously fail to understand why I have not received the snap shot till now. I tried to contact you today also but you were unavailable. My transaction was made on 25th of April ,2013 and was cancelled within 10 min.Booking was for Kathmandu package under the name Ms Janak Chopra and Mrs Kanu Sehgal.

First of all Indigo has deducted my major amount and its being now 20 days , I ve not received my refund. I had already made not less than 10 calls but in vain. So much of harassment is not expected from such a company and on top of that due to delay in payment , may be I ve to give an extra interest to my credit card. HEIGHTS OF INJUSTICE......

If you can provide me with e-mail I'd of your Head techno commercial official. I need to address my grievance and escalate this issue because I think its not getting resolved.

Please send me the slab as well why this amount was deducted and I need my booking reference number as well as the details of the same.

Regards
Satya Rishi Takyar
[protected]
Sent from BlackBerry® on Airtel
________________________________________
From: satya.[protected]@qrtcglobal.co
Date: Mon, 13 May 2013 11:54:20 +0000
To: Ankush Tikoo<Ankush.[protected]@igt.in>
ReplyTo: satya.[protected]@qrtcglobal.co
Subject: Re: Refund

Looking forward for the same.Its already too late and frustrating Ankush .Please do it asap and oblige
Rgds
Satya
Sent from BlackBerry® on Airtel
________________________________________
From: Ankush Tikoo <Ankush.[protected]@igt.in>
Date: Mon, 13 May 2013 17:16:50 +0530
To: [protected]@yahoo.com<[protected]@yahoo.com>
Cc: satya.[protected]@qrtcglobal.co<satya.[protected]@qrtcglobal.co>
Subject: Refund

Dear Mr. SatyaRishi,

Greetings for the day.

Please be informed that we have processed the refund of amount INR 16882/- into your credit account, the same would be reflected in maximum 24-48 hours. I sincerely regret the inconvenience caused to you in the entire journey, due to some technical glitch at our end in Finance Team I am unable to send you the screenshot, the same would be given to you by tomorrow.

Notwithstanding the unfortunate experience we look forward to serve you soon.


Thanks & Regards,

Ankush Tikoo
Team Leader - Operations

T: +[protected] | M: + 91-[protected]
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InterGlobe Technologies,
2nd Floor, InfoTech Centre,14/2 Old Delhi Gurgaon Road
Dundahera, Gurgaon-122016, Haryana, India


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This is just the starting of the complain......travelled in INDIGO for more then 20 times but was shocked to see the response of the Airline authority when my mobile was stolen from Check in baggage and my new camera was totally damaged.I went to the Airline authority for help but was denied any action and in return they told that this has been done by the customs.Checked with custome at Kolkata and found it was mistake of Indigo.
This not an exception case rather a co passenger found his shirts and 14 mobile missing from check in bagage..
Request a immidiate action on this.

Regards
Subhakant

Hello

This is Kanchan here. Following is the complaint I have put forth to IndiGo Airlines. Hope I get a speedy response.

I would like to bring to your notice a rare scenario in which a lot of people had to go through a bad time.

My Husband (Jinesh Mewara) was supposed to travel from Vadodara to Bangalore in flight no “6E 212” today i.e. Wednesday, May 15, 2013. His flight was scheduled to depart at 11:50 am IST. The PNR no is “YSQRDV”

My husband met with an accident on Saturday, May 11, 2013 and has a minor foot injury for which he was hospitalized till today morning, Wednesday, May 15, 2013. Doctor had given him a green chit to travel as his health was in good condition, but unfortunately the people at Airport dint seem to think the same. He reached airport by 11:00 am IST and when went ahead to check-in, people stopped him saying that he was unfit to travel due to his leg injury. The process of convincing them went on till the flight took off, therefore he missed his flight. He was also denied to re-schedule the flight and the person in-charge was rude enough to ask him to leave without being able to help or guide him whatsoever.

(Just to bring to your notice that I personally had called Vododara Airport and I did inform Terminal manager on Tuesday, May 14, 2013 about the accident and him travelling alone, and therefore requested that he would require a wheelchair in order to reach the flight from terminal. He assured me that he could travel and all the required facilities would be provided to him by Indigo Airlines. Also that there were no issues in him travelling after immediate discharge)

When I interacted with Indigo customer care to find out about why such a thing happened, The customer care representative informed me that the report submitted to Airlines suggested that he was late to the flight and reported by 11:30 am, which is incorrect and due to medical complications he was not allowed to travel (Which I and the doctor treating him beg to differ).

Overall I would stress on the point that the whole incident was really unfortunate and would strongly suggest that some action is taken against the same. I also would kindly request Indigo Airlines to REFUND the ticket amount.

Hope I get a positive response from your end and I am kept updated with all the actions Indigo Airlines decide to take with same regard.

You can contact me on chouhan.[protected]@gmail.com

Hope I am not disappointed.

--

Thanks & Regards
Kanchan

I booked Indigo Flight through makemytrip. I checked in on time and was in queue for boarding. The boarding was still happening when i went to the washroom but when i came back after 2-3 minutes they did not let me board. The ground staff was very rude and was screaming. It was my brothers engineering entrance exam in Bangalore but they did not let us go. They adjusted one ticket (after paying charges and difference in fair of 4000 rs) and they promised that luggage will get accommodated in adjusted flight. I checked with them thrice since it contained my brothers books and admit card for exam. However when he landed his luggage was not their. They said that they have misplaced it and it will come by night. Due to this my brother was crying as he did not have books to study for exam and the luggage was misplaced which had his admit card.

Also, since they did not have any seat available for any of the flights to Bangalore, i had to buy current ticket of Spice Jet for 20000 Rs.

I seek refund of my ticket for 15000 that i booked for myself, the 4000 rs paid as difference in fair and charges and the 20000 rs spent on Spicejet ticket.

I also seek equitable relief for the harassment caused to a yound student that the airline caused by misplacing his luggage containing books and admit card.

I attach the Boarding pass picture which was cancelled and it shows that I had indeed checked in on time.

Looking for support against these airlines who overbook and harass customers.

Regards
Megha Agarwal
[protected]
[protected]@gmail.com

Hi,


I Parama Dutta was traveling by Indigo Airlines on 6th May 2013, Flight 6E-135, Pune-Amhedabad-Kolkata, seat 7D. I was carrying two cabin luggage one a laptop bag another a VIP backpack blue and black in color. I checked these two as cabin baggage and boarded the flight at Pune. After the flight took aboard I took out my Jacket, lunch box, and bottle of water from the backpack. Thereafter flight landed at Ahmedabad where a set of passenger landed and some new passengers boarded the flight. After this when the plane landed at Kolkata airport and the flight stopped I sitting at the aisle seat quickly got up and opened the over head cabin to take out my backpack and could not find it. From the two luggage i was carrying i got the laptop bag but not the VIP backpack which contained all my valuables starting from my wallet containing my debit, credit card, PAN card, Driving License, RS2000, clothes, education certificates, sunglasses, laptop charger etc. I immediately informed the air hostess in the flight she asked me to wait. After all the passenger took their luggage and got off the plane. In the same cabin space another black backpack was left behind I told the air hostess that this is not my bag and some one else has taken my bag from the aircraft. The aircraft authority took that bag and consoled me that they will look into what has happened.


At first I felt that someone by mistakenly taken my bag and got off in Amhedabad and left his/her bag. So to identify the person we searched the leftover bag for any reference for the passenger. The bag was stuffed with small pillows and some dirty clothes of a female but no other identification except a security tag of Pune airport. Hence the person could not be traced. The Indigo authorities asked me to wait for some time so that if it was bag swap then the other person would contact the airline. But even after 2 days no body contact Indigo airline for retuning my bag and no one called to claim that leftover bag. I asked the Indigo authorities to check with the passengers who boarded from Pune airport and got off at Ahmedabad, but Indigo was not very helpful and denied any claim for the cabin luggage. I requested them and explained them that this is a case of serious and planned theft from the aircraft and can not be ignored. The thief had planted a dummy backpack filled with non valuable items and had taken another persons bag. I requested that this can only be traced if we can see the CCTV footage at airport after the passenger landed in Amedabad. But Indigo airlines are not being co-operative. I request this body to facilitate a resolution by viewing the CCTV footage at Ahmedabad airport of the passenger departing from indigo airlines.

This is a case of serious theft and can not be treated lightly.


Contact Info:
Parama Dutta
357/6A Prince Anwar Shah Rd,
Kolkata -70068
PH:- +91-[protected]
email id: [protected]@gmail.com

Faced very bad behavior from the check in counters and some air hostess from Indigo airlines(KOLKATA). They treat their customers in a very disrespectful manner . This should not happen for a PRIVATE airlines like indigo in fact they should at least take care of their conduct with the customers.

I am a regular traveler in indigo, but now pissed by their services.

On 2nd May 2013 I had booked a ticket from Chennai to Bhubaneswar via Vishakapatnam which was scheduled at 7:20 . We reached the airport by 5:30 and did the security check and stood in the queue which was long and there was no announcement or any kind of information given about this flight as we were early but however we reached the counters by 6:10 and our luggages was on the belt , the staff told us our seat numbers and suddenly he says counter closed and tells that it is impossible to board the flight . I was shocked with that .. I had my mother in law who was a wheelchair passenger and we had asked them about a wheel chair . She walked with so much difficulty and these people didn't bother to even get the boarding passes done immediately from another account .
We spoke to the staff but they just wasted time till it was 7:00 .Their behavior was also very rude and they didn't bother about us standing their from morning . The name of the staff were Arjun .K-staff number IGA 5789 and Joselin -staff number IGA 9227 .They misbehaved with us and used fowl languages .
It was 7:10 by that time only 10 min and we didn't lose hope because we knew it wasn,t our mistake
The asst commercial manager comes after the flight takes off . After a talk he says he is sorry and then what it was a non refundable ticket and we had done a round trip and spent 60,000 already and now I was asked to book for tomorrow again in the same flight and pay 17,000 more .I was compelled to shell out from my pockets unnecessarily . This problem had been faced by various passengers traveling today and many innocent people have suffered like this before too in many other cities also . They have planned for a profit and this is supposed to be INDIGO's NEW BUSINESS STRATEGY . PLEASE BRING THIS TO NOTICE AND LET OTHER PEOPLE NOT SUFFER LIKE US .

I had travelled in indigo airbus from New Delhi (6E317) to vishakhapatnam via Hyderabad (6E248) on 24 March 2013. I was having a framed photo, which was a fragile item. The indigo staff had informed me that, the photo will go with fragile items, but when i collected my luggage at vishakhapatnam airport, the photo came on conveyor belt along with rest of the luggage. Immediately i had launched the complaint at airport. My complaint number is 10054. Mr. Vijay Verma had filed my complaint. The photographs of damage were also taken. The full frame along with covering glass got damaged. There are scratches on the full photo. The dimensions of the photo are 30 cm x 60 cm. It had costed me Rs 4050. There are no repairs possible on the photo. I had not received any call yet from indigo staff regarding , asking about damages and compenssation for that. I request that, the money Rs 4050 should be given to me to compensate the damages.

My number is [protected]

I travelled from Delhi to Bangalore on 4th Mar, 2013. My airfare includes meals, however it was not served instead of requesting the crew members. They said they do not have any information and asked me to show my reservation details. It was mentioned on second page which was missed during check-in. So I requested them to check at their end, and when customer has already pre-booked the meals, this information should be available with the crew members. However they say this information is not available. The same thing happened with my colleague Mr. Vikram Soni and he was also denied meals saying they do not have any information. Fortunately he was having reservation details and on producing it, he was served the meal.
I am enclosing my reservation details and also I am enclosing their list which is available with them. I am really surprised to see that it is not having any information, which is clearly mis-management.
Finally I want refund of meals with INR 5000/- penalty for the inconvenience and humiliations faced.

The Airlines website is not working properly.
Last night I was booking a rund trip ticket from Patna to Mumbai at around 10.30/10.45 pm. And I double checked that I had selected the correct flight out of the two options available. However despite that when I received teh ticket, both the flights were the wrong ones!

Subject:Regarding refund of the cancelled ticket amount

Sir

With due respect, I myself Rashmi Srivastava book ticketfor four person
from LUCKNOW TO AHMEDABAD and from AHMEDABAD TO LUCKNOW.The bookingreference is KBZWCA.

Date of booking is 09 Jan 12.

One passenger Mr.Adesh Kumar cancelled his return ticket.

The cancelled ticket reference is PNR - JCI5CF.

It is requested to refund the cancelled ticket amount andoblige.

thanks

Your faithfully

Rashmi Srivastava

[protected]

[protected]@gmail.com