IndiGo Complaints & Reviews

dear All,

on 21st sep 2012 i was booking ticket on indigo from my i pad for RAIPUR-DELHI 26th sep and DELHI -RAIPUR 1st oct 2012
after completing booking my card got charged for Rs.46016/= on 21st sep 2012 but ticket was not issued.

i contacted you call center they said sir kindly make new booking and choice option pay later and give us booking no.ZN4SLH and we will issue tickets on same fare as your credit...

We had the shock of our life when kept back at the desk and not allowed onboard , courtesy Indigo & sub courtesy Make my trip .. Me and my husband were scheduled to fly on Indigo Flight 06E-244 from Mumbai to Cochin departing at 11:40hrs on Monday, July 2nd, 2012. We reached the Indigo counter at 10:40 hrs (a good one hour before),yet the staff at the counter and the Supervisor Megha did not let us board the flight. We then literally...

I am travelling on an Indigo Flight 6E245 from Raipur to Mumbai via Indore. Few minutes back the flight had landed in Indore. While the cabin crew was identifying the cabin luggage, a green bad was initially found which had no claimant. After some minutes, a traveller identified the luggage as his. When it was identified, the crew members were found making fun of the situation by gestures and conversations among themselves. One cabin crew...

Sir/Madam,

I travelled by Indigo airline from Hyderabad to Mumbai on 20th August 2012 vide 6E 246 departing 7.20 Am from Hyderabad.

I had a checked-in luggage which when i collected at Mumbai airport i found that side zips were opened and my an item of mine Sunglass worth more than Rs.8000 was found missing. Then i realized that my baggage did not have either the security checked-in tag or the plastic locks...

I had one of the worst flying experience on 22nd 2012 in Indigo airline from Chennai to Delhi....Indigo aircraft 6E282 had no reclining seat and it was the sickest flight i ever had! Nothing more than typical village town bus. Passenger name: Newbin Santhosh, Seat No: 11A PNR:ZJ7NDF. I made a complaint to the customer care but no satisfactory actions taken. I want indigo refund my ticket fare and pay a compensation for the inconvenience caused...

I am Manoj S. Londhe. I had entered following details while booking round trip for my wife Mrs. Manali Londhe - Mumbai-Delhi- Mumbai.

1. Mumbai - Delhi - 16.08.2012, 6E 174, 16.40 hrs departure from Mumbai.
2. Delhi - Mumbai - 22.08.2012, 6E 187, 18.30 hrs departure from Delhi.

To my utter surprise/ dismay, in the ticket the booking appeared as,



Going Out - Mumbai to...

On 22nd July, I called to enquire on few things reqgarding the airtickets booking with Indigo. The person name was Sunil who insisted me that if I go with he booking with call centers , I will be getting some additional discounts.
The conversation started at 8:22 AM today and lasted for 17 mins. As suggested by him that discounts are there ,so I agered to go for the booking.
I told him that We were 2 Adults and 1 infant and...

I have booked a ticket from Mumbai to Shrinagar which was scheduled at 11.00am and I was supposed to reach 45 minutes prior to the flight. And due to traffic jam on the gate of airport I reached 5 mins late at 10.20am. Despite my several request they didn't allow me for the boarding pass, wherein many times I waited on the airport for the delay caused by them without any complaint or compensation. Further when I asked for the refund,...

Thu, 5 Jul 2012 16:45:25 +0530

Name : Prashant

Email : [protected]@gmail.com
Phone : [protected]
Pnr : RFNDBB
Feebback type :
ComplaintsSubject : WebsiteFeedback :
From: Prashant [protected]@gmail.com
To: IndiGo [protected]@goindigo.in
Cc: Date: Thu, 5 Jul 2012 16:45:25 +0530
Subject: Re: Your IndiGo Itinerary - RFNDBB

Dear sir ,br...

I was suppose to board Indigo Hyderabad-Delhi flight at 6.10am on 14th July 2012. I reached the airport and Indigo counter at 5.23am. After serving my previous customer and talking to me for 2 minutes, my customer service representative said that I am 4 minutes late and the gates are closed. The alternative is that I have to pay the fare difference INR 4500 plus INR1900 of allocation charges for allocating a seat in the next flight which...

Sir,
It is very sorry to say that , I had purchased two tickets from Indigo official website on 7th of June 2012 for Kolkata to Agartala dated on 16th July 2012, booking reference was NGUDLB . Due to some unavoidable circumstances I had canceled those two tickets on 26th of June 2012 and immediately I had informed the Indigo customer care to refund my amount (3506/-) as per their norms to my bank account . From the same day the customer...

I had a horrible experience while travelling on the Indigo flight on 08 JUL 2012. I am pasting below, the email and the complaint that I sent to the concerned people with the airline. That would shed light on the plight I faced.

Dear Sir/Madam,

My name is Hemant Yadav and I had a booking for 08 Jul 2012 from BOM - BLR and return from BLR - BOM on your flight number 6E 421 and 6E 422 respectively with reference...

ON HEARING THE SERIOUS ACCIDENT OF MY RELATIVE AND GOING IN THE STATE OF COMMA AT 19.45 ON 18TH JUNE, 2012, I HAD TO BOOK TICKET FROM PATNA TO TRIVANDRUM TO RUSH AND MAKE MONETARY ARRANGEMENTS FOR HIS OPERATION. I DID BOOKING IN INDIGO AIRLINES FOR 19TH JUNE FROM PATNA TO DELHI AND DELHI TO TRIVANDRUM. ( PNRS KHP3CI AND THHLLH) I REACHED PATNA AIRPORT AT 5.45 AM TO TAKE THE FLIGHT FOR DELHI (PNR - KHP3CI) WHICH WAS SCHEDULED AT 8.10 AM. SINCE...

Hi

My Grandmother Mrs Kiran Devi Surana travelled from Hyd to Kolkata on the 21st May 2012 from Flight no 6E351 and PNR no is HFJJBB.I called the toll free no[protected] and spoke to the officer and confirmed a Special Assistance for my grandmother on Senior Citizen Basis for Hyd on departure and Kolkata on arrival,as per your website.

However at the Hyderabad Airport the Potter ( from Indigo ) left my grandmother...

On my way from Pune to New Delhi on the 24th April, 2012 from Indigo flight no. 6E 102 the airline lost 1 of my 2 checked in baggages. It was an Ecolac black and grey soft cover suitcase with trolley. It weighed around 8-9kgs. The airline is compensating for the loss with only Rs. 1600 where as the contents in the suitcase were worth around Rs.[protected]....

Hi Sir,

I have booked 2 tickets for my parents from Dubai to Mumbai And then Mumbai to Indore for 24th April from Indigo. And I also have updated the Personal Assistance remarks to my parent’s tickets. As my mother have Spine surgery and she can’t stand more then half hour continuously. After updation my father was rushing here and there and mumbai airport Indigo staff has not taken any initiatives to help my parents. They...

Name : Shivsankar Ramasubramanian
Booking reference no. : MDY7AI
Flight : 6E523

I had made a booking in an Indigo flight 6E523, to travel from Chennai to Kolkata on 06 Apr, 2012, Friday. The departure time of the flight was 08:10 AM. I was left stranded at the airport and the flight departed without me on board even after I was done with my security checking.
I had checked in at the airport at 06:30...

when I returned from Kolkata to Mumbai on 16th April, 2012 by Indigo 6E 324, seat no. 19E,Which arrived in at 2:30 pm, after collecting my baggage from the belt at Chhatrapati Shivaji Domestic Airport, I found my new bag 6E[protected] , SEQ - 0076, was torn and what I saw then I could'nt believe my eyes. I saw the loaders / porters just throwing the passangers bags from the Jeep directly on the belt which is very wrong. I unfortunately...

i have booked a flight ticket in INDIGO Airlines from CHENNAI to MUMBAI 6E 194 on 2nd april 2012.
Name of the traveller : Poovizhi Gunasekaran
Booking reference : MDLYCA
Ticket Price : Rs. 3885.00

it was mentioned in the ticket that the flight will depart at 5:40 am from chennai and later it has been chenged to 5:25 am and intimated through sms.i reached the boarding pass counter...

RESPECTED SIR MADAM,



I DINESH DONGARE HAD BOOKED A TICKETS FOR GOA IN MAKE MY TRIP ON 7TH OF APRIL 2012 AND RETURN DATES IS 11TH APRIL.
FIRST OF ALL WHEN I HAD BOOKED THE TICKET U HAD NOT GIVEN ME THE TICKETS IMMIDIATELY FOR GETTING MY OWN I HAD TO CALLED TWICE THRICE THEN I HAD FIGHT FOR THE CUSTOMER CALL PERSON THEN HE GIVE ME SOME STUPID ANSWER THAT THE INFANT...