IndiGo Complaints & Reviews

My Flight on Feb 8th, 2014 (PNR No : G37KNL) from Pune - Chennai, is being Rescheduled continuously . Indigo has rescheduled my flight from 5.55 Am to 10.30 Am and now they have rescheduled this to two flights from Pune -Hyd at 5.30 PM and then from HYD- MAA at 8.15 PM. This is totally ridiculous and irritating and no representative from Indigo is attending my calls to them.
My contact no are : [protected]/[protected]. Kindly provide me a solution so that I get a direct flight to Chennai on 7th evening or 8th morning .

I booked a ticket on goindigo portal on 8th December. Payment was made through Citibank Credit card. In the process no where I got a message that the Tx has failed. In fact after I entered all the card related credentials on the micro page presented by the citibank internet payment page the control came back to goindigo portal where the ticket was shown. I understand in the ticket there was a field called Status which was showing Pending. Subsequently i understand on 18th Dec goindigo has sent an email to make the payment which got blocked by anti spam system. Subsequently I was told by indigo that on 28th Dec goindigo tried to make a call to me but since I was out of station so never got the message. Subsequently I got an email on 7th Jan 2014 on my ticket being cancelled. When I called customer care, I was told that the ticket got cancelled since the payment Tx was not successful and I had to book a new ticket now. My objections: 1) On any internet based Transaction a merchant is supposed to execute the order only if the payment is successful. If the payment fails, then merchant portal should fail the Tx request and display appropriate message so that customer can initiate new request. 2) A Tx can fail either because the bank denies the Tx or the request from the merchant platform to Payment GW times out. In either case the merchant portal should not execute the request with a clause like Pending! Pls. note that once the ticket is displayed ...customer will not check whether the payment was successful since the basic expected behavior is that the ticket will be issued only if the Tx is successful. Also how does the subscriber knows what pending means. If you see other sites like IRTC, Air India, book my show etc they will not issue or block ticket with Pending state and expect the customer to check whether the payment was through or not. gindigo customer support comments that this is done to help their customers to have a blocked ticket so that they do not loose out on increased fare is not justified since first of all subscriber will not suspect that the payment has failed since as explained above the conventional expected behavior is that the ticket will get issued only if the payment is successful. I feel goindigo argument that they have tried later after more then 10 days to contact customer about the failure of financial Tx does not make sense since at first place the ticket should not have been booked if the credit card Tx has failed since then customer will know about the same instantaneously and will again initiate a new request. This is a standard practice whether you buy a ticket for flight, train, movie or buy any goods! The PNR of the above Tx was S82NKW I strongly feel it is glitch in the reservation system of goindigo and it is the their arrogance which is preventing them to accept the same.

My full name is missing from ticket. It should be 'safiuzzama khan' but its only 'safiuz khan' I done return ticket booking from Dubai to Delhi. Ticket no-' J6YVFZ ' I raised the concern with customercare and was assured it will be resolved within next 24hrs but its more than a week and I my complain not being resolved.Also I email to customer.[protected]@goindigo.in but havnt got any reply till date. This shows how inefficient is Indigo on handling their customers and there complains.

Sir, I had made a pune-delhi booking for 20th Dec 2013 date of journey. I had cancelled the ticket on 18th Dec 2013 and also received a SMS of refund is deposited in my account. But I didn't get any money till 29th Dec 13. When I called the customer care on 29th Dec 8.15pm your correspondent said the money is in indigo account and no request was sent for refund to my account. I am a student living on my own expense. I have bared heavy loss because of your fault and not I want a compensation along wit my refund as soon as possible. Look into the matter asap. I don't want this matter to reach the consumer court. Thank you for your time and concern. Neha gujar ([protected]) Pune.

This is regarding indigo flight no: 6e322 dtd : 19th dec 2013 from guwhati to pune. I and my husband were on the flight. I was not feeling too well hence asked the air hostess for medicine. I was very hungry as it was almost a four and a half hour flight and 2 hrs approx were almost over. The food was getting to be sold again in the latter half of the flight, to our surprise we found the two airhostesses start to serve right from the start of the aircraft, we were taken a back as normally there are two flight attendants/air hostess who takecare of serving food from start of aircraft to mid and two people take care of other half of the flight. we were pretty sure that since only two are serving the entire aircraft passengers hence it will take too much time, and the same happened . It took nearly one hour if not more for them to reach us. since the process and procedure was mismanaged i wanted to put across a word or give feedback. i told the hostess the same but before listening to me properly and entirely she interrupted me and told me she will get the feedback form. the flight was almost about to land but the hostess or staff was not sensitive enough to find out the problem, the had a couldn't careless attitude. almost when announcement was made i reminded the hostess to get the feedback form. she got one, i asked her for a pen, which she didn't bother to listen, had to remind thrice and at the third attempt too i had to literally tell her to get for which she instantly replied that she didn't have one. couldn't it be arranged rather than giving reply back to an already irate passenger?? when i started to write opening the table, another hostess came asking me to close the same since we were landing. i told her in a very irritated mood and pissed off that when do u expect me to fill there feedback form which is already been given after so many reminders to ur staff and so late?? to which she replied i a very harsh and rude way that i dont know that but for our safety we need to close the table. i already had agreed to it, my agitation was on the previous hostess who gave the form so late... but instead of trying to find out what the actual problem was and trying to pacify me she instead chose to speak the way she wanted and kept on repeating her statement. had i been at her place i would have bought time from the customer saying" madam i understand ur problem, im sorry for the inconvenience caused, but could u give me sometime as the plane is about to land and then i would look into it" this is the correct way to answer. this is what is taught to us also since i have worked in a service industry for about 8 yrs. customer is the king and always right ... this is what we were told when we worked there. It would have been solved there and then as it was not a problem with the staff, my problem was with the airline and their procedure but later it became a problem of and with both.customer just wants someone to hear or listen to him, half the problem is solved with that. Later the same lady who told me last to close the table came back after landing to apologize . again she didn't not let me speak she kept on imposing her apology on me and told me that she wanted to help that's why she came back or else she wouldn't, as if she was obliging me!! she kept on telling me that she was the manager and it was a problem with the junior staff who was suppose to inform her if some passenger asks for a feedback form which her junior staff didnt. my question is - why was this being told to me? am i to be blamed for the lapses in their systems??? why she was revealing her loopholes to the outside public, she being the manager was suppose to instead safeguard her staff and juniors and take the blame?????? hence her apology also sounded just for the heck of it... i even handed over my feedback form to her, which also i believe has not been submitted as it is almost 10 days and no reply from anywhere on behalf of the airline. we were a registered user and frequent flier by the airline.very dissappointed with the service and staff and the airline who just for saving money hires such immatured staff.

Dear Sir, I would like to inform you that i had booked a flight on Singapore-Chennai sector for 8th Dec. I had also made another booking on the Chennai to Delhi sector for the same date (8th Dec). Both bookings were for my wife. Both were separate booking on the Indigo website. Both were separate banking transactions. The bookings were made on 2nd December and paid for through internet banking in INR. I had recieved the confirmation emails and SMS for the same. Refer documents attached. However, when we showed up at the Singapore Airport on 8th December early morning, to our utter surprise, we were informed that the Singapore-Chennai booking is not in the system. When we inquired from the reservation desk at the airport, they informed us that the Singapore-Chennai flight had been cancelled. However the INR 10, 000 paid for that flight is still in the reservation. Hence we were also told that if we need to board the flight we need to buy the Singapore-Chennai ticket on the spot by topping up the differential amount of INR 18, 000. (total price INR 28, 000= 18k paid on spot+10k already in the reservation). This amount had to be paid by me on the spot through a VISA card. The amount was SGD 356 (equivalent of INR 18, 000) I NEEDED THIS AMOUNT TO BE REFUNDED TO ME IMMEDIATELY. However what the INDIGO customer relations officer offered me is as follows Thank you for writing to IndiGo. With reference to your mail and our conversation, we regret the inconvenience that this incident may have caused you, we would like to mention that published fare for Singapore – Chennai was Rs. 9690.00 and for Chennai – Delhi was Rs.11085.00. Thus, total fare for both the flight was Rs.9690 + Rs.11085 = Rs.20775.00. Please find the below break up for clarification. Singapore - Chennai Chennai - Delhi Published Fare 9690 11085 Meal Fee 500 240 Total 10190 11325 As discussed, we received first payment of Rs.10190.00 towards your Singapore - Chennai flight and second payment of Rs.3135.00 only towards your Chennai – Delhi flight, total amount of Rs.10190 + Rs.3135 = Rs.13325.00. Further, we would like to inform you that after investigating your case we have refunded Rs.2000.00 to the bank account used for the reservation under reference - F1RK2V and this amount will reflect in your account within next seven working days. Below is the refund break up for Singapore – Chennai flight. Fare Paid at Airport 17690 Actual Fare had to pay 9690 Difference Amount 8000 With reference to our conversation, we would like to extend a travel voucher for balance amount of Rs.6000.00. This can be used for any future reservation for any sector. Other terms and conditions: • The voucher is for single usage, meaning the reservation cannot be cancelled and voucher revalidated. • If partially used for making reservation, the balance amount is forfeited.

I booked one ticket through https://book.goindigo.in/ this site on 12th of December at around 12:00-1:00 pm . My amount got debited from my sbi debit card rs - 10299/- (card number[protected] my register mob number [protected]. However I received the online message the ticket was not booked .Even I checked with[protected] this customer service contact number .They told me in my name their is no ticket booked . I lodged a complaint and the number is X48M6S. Same day I received one sms at my mob that this complaint number is canceled .I don't know the reason and I checked with customer care even they were not able to tell me the reason . Now they told me the amount will return to my a/c with in 7-10 working days .I have not received any confirmation by mail or sms about my complain details . I am waiting for a proper reply when the money will return to my a/c . I totally fed up with this customer service . My future mob number for any reference +91 [protected]. Kindly provide me the information as soon as possible .

My son nidhi shankar has took a flight from mumbai to kolkata in flight number 6E-323 from kolkata . he took another flight for bangkok in flight 6E-77.His luggage has been sent to hyderabad instead of kolkata.He left for bangkok without luggage.He has to board next flight from bangkok to phnom penh at 3;20pm in air asia flight number FD2776.Pls arrange to deliver his luggage at bangkok as soon as possible and his contact no-[protected] with interrnational roaming. Bishnu Shankar Prasad([protected])

Attn: Mr. Nitin/Ms. [protected]@ Bhubaneswar Airport Hello, I have been a regular and loyal Indigo passenger and I am thoroughly disappointed at the way I and my case has been handled so far. I flew Indigo Flight No- 6E 552 (My PNR No-Q35ZSL) on December 09, 2013 from Bhubaneswar to Mumbai. I had an International flight to Toronto (British Airways) in late hours the same night Since I had excess baggage (over 15 Kgs) I called up the Indigo customer care center on 9th December at 7:40am from my mobile to book for excess baggage. The customer care executive on the other end informed me that if I have an international flight with in 24 hours of flying then I need not pay for excess baggage. He himself suggested upon sharing my onward international flight details that I have a British Airways Flight which allows me 23+23 kgs of baggage. And since my baggage was way less than that I do not need to book any excess baggage any further. All I needed to do was to show my International Flight itinerary at the Indigo Counter in Bhubaneswar Airport while dropping off my check-in luggage. Upon arrival at the Indigo Counter in Bhubaneswar Airport when I showed my International Flight itinerary along with my Indigo Flight details I was told that no such policy exists and that I need to pay for excess baggage. Even after repeated requests and my willingness to pay for excess baggage well in advance I was tormented and had to undergo a lot of stress and embarrassment of being pulled out of the queue and made to wait for a long time almost till the boarding announcements for my flight were made. After all this an Indido representative who works in Bhubaneswar Airport (named- Ankita) came to assist me. She called up the customer care executive over phone (named- Ashutosh) again to clarify. Ashutosh after a lot of discussion suggested that I pay excess baggage (Rs. 2000) at the moment considering that the boarding for my flight to Mumbai was to begin shortly and that he would take the responsibility to go back and check the records (telephone call recordings) and will refund back my money with in 2 days and will keep me informed about it the same day. I looking at the paucity of time and pressure of the situation decided to immediately pay Rs. 2000 trusting that my case shall be taken up immediately and settled. Its the forth day today and no one from Indigo have either called me or send me an email with regards to what is my status. I demand an immediate repayment of my money which I should not have been made to pay in the 1st place. This is really unacceptable that Indigo does not care about its loyal clients and encourages such a carefree behaviour. Also what surprises me is the inconsistency of policy where one representative says one thing while the other is completely ignorant of such a policy or denies it. I demand an immediate settlement of my case with a clarification of the policy so that no other passenger suffers like I did. Looking forward to your reply.

Dear Team, I was travelling from Mumbai to Delhi via 6E 184 leving from Mumbai at 6.20 AM. My Airline PNR was S2RD5V. We had a corporate booking and had veg meal booked but the Indigo employee talked very rudely and told us that it was not reflecting in his system.His name was Vinod and he refused to take the complaint as well. Kindly let us know how we can get a refund of this and how we can take an action against the Indigo employee

I have a complaint against indigo domestic airline supervisor miss sunita.. I had a flight to mumbai on 8th december 2013 at 9:30 .Indigo has a single counter for all airlines.. And i was standing in the queue 1 hour before the flight timings. The queue was long and i asked one of their staff that i am getting late for check in.. He said that dont worry be in queue you will be able to check in. I reached the check in counter 10 minutes to 9.. And the supervisor told me that boarding is closed. Just a person before me was allowed to enter the same flight telling he is a staff. And i told the supervisor that she can check the cameras and my time of entering the queue.. But she was so indecent to attend me as a costumer. She was on phone and least bothered to attend me. Very poor staff. And she dint let me board. Kindly take an action against her for such a behaviour. I want a compensation and i also owe an apology from her.please look into the matter as soon as possible.i will be highly obliged. You can see the cctv footage if required. Dr shreta sachdeva khetarpal... [protected];[protected].[protected]@gmail.com

My complaint is reminder as it is not resolved

My travel was from ahmedabad to delhi 6E 158 on 21st november 2013

[1] That criminal person was on duty at ahmedabad airport at 6.00 a.m. at counter without uniform and name tag

[2] I was having boarding pass in my hand though how that muslim supervisor person (who was with full hair on his face and no name tag ) can prevent me boarding the flight by holding my hand ?????????

[3] Is indigo airlines are sold to that dirty fellow ????

[4] Dirty fellow has snatched credit card and purse from my hand, will indigo airlines return this my belongings to me back ?????????????

[5] Will i get the name of such a criminal and dirty fellow ???

[6] Will i can see the cctv coutage ????

[7] Nominate independent agency to take action against this fellow

[8] what action company has taken yet ???

Dr.Tulsian

From Dr.Tulsian posted on 7th December : reminder as not yet resloved

Travelling from ahmedabad to delhi by indigo flight at 6.00a.m.

CRIMINAL OFFENCE BY INDIGO AHMEDABAD COUNTER 1 SUPERSIVOR PERSON

My complaint is on 21st november 2013 my flight was from ahmedabad to delhi and i received boarding pass, but 1 very dirty and loose character superviosr without name tag and without uniform has hold my hand and snatched my credit card and purse from my hand

Indigo airlines is not giving me the name of that superviosr, who was muslim with full hair on his face

my complaint has not resolved

CRIMINAL OFFENCE BY INDIGO AHMEDABAD COUNTER 1 SUPERSIVOR PERSON My complaint is on 21st my flight was from ahmedabad to delhi and i received boarding pass, but 1 very dirty and loose character superviosr without name tag and without uniform has hold my hand and snatched my credit card and purse from my hand Indigo airlines is not giving me the name of that superviosr, who was muslim with full hair on his face my complaint has not resolved

Hi All, We are frequent flyers with Indigo for quite a few years now. Till today we had very good experience and impression about Indigo. This is in reference to the horrible customer service experience that we had today. We took a flight 6E 197 (indigo airlines) from Delhi - Mumbai 14 Nov. And from Mumbai - Mauritius we have our ongoing flight and then to Dubai, and again from Dubai - Kochin - back to Delhi with Indigo again. This was our honeymoon trip and the beginning of the travel itself had spoiled our mood and damaged our Brand New Carlton Bag worth INR 8000 The bag was so badly mishandled that, It is damaged very badly that the clothes kept inside are coming out from that torned area. The moment We noticed the bag is damaged we went to the Indigo Airlines Baggage Desk as suggested by the security officers at the airport. There we were attended by Representative Ms Poonam Dogre EMP I'd - 11285 where she offered us assistance that was of NO use. She offered us a compensation of Rs. 300 and the she said the the best she could do. And This is their policy and they cannot do any better. Now We asked Poonam what Good is the Rs.300 compensation she is giving us..??? . Will it protect our clothes and belongings from not coming out from the bag on our ongoing flights..?? She had no answer for that other than " this is the maximum I can do" Then we asked her if this is your limitation then please let us speak to someone who can actually " Do Something". We then asked her to let us speak to the supervisor or Reporting manager. For which she replied . She is the only reporting in charge and there is no one above her n her department. “ I wonder What kind of Hierarchy Indigo is following in their official staffing where they do not have a supervisor ot Manager to handle the customer when their inefficient and useless airport /bag desk staff are incapable in providing assistance. Then after few minutes of discussion and heat she suddenly did some Miracle “ She then Offered INR 500” Now I wonder what happened to their policy..??? of INR 300. All those statement “ It is our company policy” is just a Crap/..!!! just another way to dissatisfy the customer” Then WE refused to accept the Compensation which was actually of no use. The Bag will not get repaired in INR 1000. Then we asked her to get the bag repaired wor a replacement. Then she said we will get it stitched but we will get the bag tomorrow. We already told her that we have to connect to another flight to Mauritius and there is no way we can wait for the bag till next day. Moreover they will simply get the bag stitched and that will definitely spoil the bag. Finally tired of all these things we decided not to take the compensation of INR 500. And rather decided To write a letter to Indigo. And we got a response offering INR 1000. They Say” they do not compensate for Minor Cuts” Let me make it very clear The CUT was NOT MINOR” It was big enough to drag cloths out of it. We don’t need the compensation just for the heck of it. Either Get the bag replaced or get it repaired with the cloth change or no stitch marks. When we already told her we have our ongoing International flight, Then what is the point saying " you will get the baggage repaired tomorrow" "Pathetic" "Pathetic" "Pathetic" If a Decent Compensation is not provided I will go to the consumer Law and Will go to all Consumer right protection forum and will Sue you guys.

Flight No: 6E 457 (Hyderabad to Bangalore) Date 29th November Number of passengers: 2 Departure time: 6:15 AM Boarding start time: 5:40 AM Reached checking counter at 5:45 AM We were denied checkin. The duty manager did not help us in anyway. Instead helping or even trying to help, he stood there arguing for 15 minutes. Next flight had 1 seat available. Rebooking on next flight for 1 person costed us another Rs. 3000. No refund was issued. No help was offered. No suggestion was made as to how the second traveller can travel. Is this is a sigh of a good airlines? If you are a airline that cares about customer please suggest what can be done to rectify this. If I receive no response for this, it would basically mean the Indigo does not care about their customers and would reflect the same attitude that was shown at the airport.

i m female was travelling alone from ahmedabad to delhi by indigo airlines 6E 158 seat 6A name Dr.Tulsian on 21st november morning 6.55 a.m. flight At the counter i took boarding pass and moved for security check, that time on duty indigo ground superviosr has hold my hand and snatched purse and credit card from my hand and also prevented me to proceed for security check Same person has instructed security also not to allow me inside the gate even when i had boarding pass in my hand ? Security people also stopped me even though i had boarding pass in my hand As it was my conference on the same day so i have to reach the delhi so i could not say any thing there at ahd airport I asked him to keep my purse and credit card and also hold his leg than when he was instructed by other indigo officer that i should be allowed to go to security check than finally he allowed How is this system ? Is airlines is a one man's company? Is airlines gives boarding pass even though any supervisor can prevent proceeding to the security check because of his personal reason? or to take any revenge? Do security people does not do anything in this matter? In my purse 50.000 amount and the way he humiliated, he must be thrown out from the job and i must get reimbursement from his pocket

i booked the ticket from dubai with international credit card for my wife and son - the amount has been debited and they send me a confirmation msg to fly, when my wife trying to board in chennai airport, we were shocked to listen there is no ticket is booked, because it has been booked by credit card, where in my wife showing the authorisation letter and all the proofs tat is booked by husband, the airline staff is very rude and informing it has not been approved and money will be refunded with in 21 days, such ridiculous airlines dont have any people or system to inform the customer tat ticket is cancelled or on hold, she has to struggle a lot with child, this kind of service will make the people to waste the money and time, please take the necessary ont his airline in futre no one should fly with this kind of airline .the refund procejure so long and there is no proper representative office in dubai .such a stupid airline no international standards also

Hi, I and three friends of mine planned for a trip to Goa. As decided, we went to the Kolkata airport to buy the tickets for the four o[censored]s on 1st of July, 2013.We checked the rates and finally zeroed in on the Indigo offer. We told them the date and the booked 4 tickets. We didn’t know till then that we would me harassed so much. We boarded the flight 6E293 Kolkata to Mumbai(reference:KUSQDV) and then had a connecting flight 6E181 Mumbai to Goa(reference:GUR9CQ). We landed at Mumbai at the correct time on 10th October, 2013 but due to the luggage collection and the bus coming late to get us to the terminal(form the flight), we missed the boarding just by a few minuted.Even when we were standing in the queue in Mumbai airport to get our boarding passes, we heard they were closing the gates for the Mumbai-Goa flight.We hurried but were late by 3 minutes and so we couldn’t get the boarding pass.We missed our flight.We were told by the employee sitting over there that our tickets were non refundable but they will consider adjusting only if we take the next flight which was at 1:20PM.We had earlier bought the ticket @ 10000 for the four o[censored]s but now were told to pay a whopping 20000 to get 4 tickets of the next flight.We agreed but I just want to point out a few things: 1)We booked two flights: 6E293 Kolkata to Mumbai(7:20am-11:10am) and 6E181 Mumbai to Goa(12:15pm-1:20pm) from the Indigo counter at Kolkata airport.They could have told us about the other flights from Mumbai to Goa and suggested us that if we were a bit late, we could miss the connecting flight to Goa which we eventually did! 2)The flight reached on time i.e at 11:10 but we reached the baggage counter at 11:32am and the checkin queue @ 11:35am.They could have allowed us if they wanted to but the lady sitting over there was very adamant.She even told that we should be grateful that they are considering our previous ticket and if we don’t book the 1:20pm flight then they would take the full amount if we wanted to go on a later flight. 3)If the bus arriving to take us from the flight is late, is it our fault?Our bags come late on the baggage collection conveyor, was it our fault?We were late and we literally ran in the airport to reach the counter but there was no response or any kind of helping attitude from the Indigo personnel at the airport. 4)They constantly reminded us that our tickets were non-refundable and they were helping us by giving us a discount on the next flight!Helping?really..if you call this help then thank you but I don’t require it! 5)20000 was a huge amount and we eventually had to book the next flight as we didn’t have any other option.We had limited holidays(3 days) and couldn’t spare an extra day day travelling.Our trip got spoilt as 20000 was a considerable amount and we dropped many sightseeing plans due to this mishap. Please: 1)Educate and train your employees who book tickets at the aiport and let them warn customers that if they are travelling and considering a connecting flight, the next flight should be minimum 3 hours later. 2)We are the people who love to travel and getting such responses from such a huge brand disappointed us. 3)The non refundable ticket and Indigo doing us a huge favour by considering our previous ticket cost.We are travelers and not beggars!but yes you made a feel like one!thank you for the awesome treatment at the airport. Last but not the least, kindly consider my suggestions as it can lead to delighted customers and people would love to take the (Indigo)flights again. In flight service is as important as the service being provided at the airport so don’t neglect it. Regards, Subhankar Sinha, Kolkata.

DIRECTOR OF INDIGO AIRLINES
NEW DELHI

COMPLAINT AGAINST INDIGO FLIGHT FOR IRRESPONSIBLE BEHAVIOUR/NON CORPORATIVE WITH ARMED FORCE OFFICER AT IGI NEW DELHI
BOOKING REFE NO.NED7NB FLIGHT 6E309 (DELHI-HYD 13 NOV 13)

Sir
I have the honor to earmark you a few lines for your kind considerations and immediate action.
1. My mother has expired that is the reason I booked Indigo round trip...