IndiGo Complaints & Reviews

Hi, Reservation Comfirmation ID: ReservationID :[protected]ILQ Airline PNR : 6E-XDEIJX#6E-XDEIJX Airline : IndiGo#IndiGo, IndiGo#IndiGo Flight No. : 6E - 212#6E - 212, 6E - 482#6E - 482 Contact No. : [protected] Email ID : [protected]@gmail.com Booking Date : 10/07/2014 14:19:43 I had booked Air Ticked on Easy Trip Planners Pvt Ltd website on 10-July-2014, for my friend HR Rohit, to travel from Vadodara to Bangalore on 12-Jan-2015, Flight Timings shown on website was 11.55AM. But When my Friend Rohit HR went to Vadodara Airport on 12-Jan-2015, 10 AM, he got to know that flight started from Vadodara by 9AM only. Dr. Rohit HR, has missed the flight to Bangalore. Rohit has to be in Bangalore for an important meeting. This is very ridiculous and un professional. how come a company like Easy Trip planners can do this.?? Please help us in getting refund for the same. And also we claim the compensation for the same.

Dr. Rohit HR - Traveller - [protected]

Thanks
Guru
[protected]
[protected].

Hi, Reservation Comfirmation ID: ReservationID :[protected]ILQ Airline PNR : 6E-XDEIJX#6E-XDEIJX Airline : IndiGo#IndiGo, IndiGo#IndiGo Flight No. : 6E - 212#6E - 212, 6E - 482#6E - 482 Contact No. : [protected] Email ID : [protected]@gmail.com Booking Date : 10/07/2014 14:19:43 I had booked Air Ticked on Easy Trip Planners Pvt Ltd website on 10-July-2014, for my friend HR Rohit, to travel from Vadodara to Bangalore on 12-Jan-2015, Flight Timings shown on website was 11.55AM. But When my Friend Rohit HR went to Vadodara Airport on 12-Jan-2015, 10 AM, he got to know that flight started from Vadodara by 9AM only. Dr. Rohit HR, has missed the flight to Bangalore. Rohit has to be in Bangalore for an important meeting. This is very ridiculous and un professional. how come a company like Easy Trip planners can do this.?? Please help us in getting refund for the same. And also we claim the compensation for the same

Respected Sir, We booked 6 tickets of flight from Chandigarh to Srinagar on 03/01/2015 and returned on 07/01/2015 (details are given below). This flight was cancelled at 2/01/2015 at evening 5.00 p.m. then we called the customer care number (you can called customer harassment number) [protected], they said that due to weather the flight was cancelled. I want the weather report for the same. After one hour long discussions with customer care executive Mr. Jatin, he gives me option that you can take flight from Delhi. We have no choice then we agreed. Urgently we had to rush from Chandigarh to Delhi by hiring Taxi and stay at hotel. In 3/1/2015 morning we talked to your customer relation supervisor Mr. Ajit at Delhi airport. He neither cooperated nor showed us his Employee Id number. Then we talk to Mr. Gagandeep Duty Mangar Customer relation at counter No F01 delhi airport at 10:40 a.m. and demanded the Travailing allowance, Daily Allowance and lodging expenses. He said that it’s out of his power and give me your customer relation email id. Please look it into this matter and solve our problems Details of Tickets 1 Naveen Goyal TC3QQN/B2BHWY 2 Deepanshu Bajaj H6SVYM/GDRS6R 3 Shobhit Aggerwal H6SVYM/GDRS6R 4 Sushil Kumar BDPSQE/A9TSHA 5 Vikas Garg BDPSQE/A9TSHA 6 Deepak Kumar Gandhi BDPSQE/A9TSHA As this cancellation was done on your part, therefore we have all rights to claim compensation charges as given below:- Details of claim 1 Conveyance Charges 5, 000 2 Lodging in the hotel 12, 000 (4, 000 per room X 3) 3 Dinner and Breakfast Charges 2, 800 4 Mental and Physical Harassment 20, 000 Total 39, 800 Send the response at earliest as possible. Regards CA Naveen Goyal [protected] [protected]@yahoo.com

Dear Sir, I have cancelled my ticket reference number IB28GN more than two weeks back but have still not received the credit for it in my Credit Card. I have logged in a complaint on their website about a week back but have not even received an acknowledgement. Kindly have the refund credited immediately. Asim Kumar Shrivastava email ID [protected]@gmail.com

Ms CHOI from the indigo check in counter in Guwahati airport harassed me during my recent Guwahati - Kolkata trip by flight 6E-322 and PNR D4PZRS. She was very unprofessional and treated us very disrespectfully which made me question the quality of recruitment of indigo officials. Ms CHOI should definitely not be allowed to sit in the front desk facing the customers directly because of the attitude she carries and the 3rd class communication skills she has. Very very bad experience with Ms CHOI in guwahati airport who completely managed to spoil my entire day and trip, very unpleasant and unfriendly.

Sameagwe were a group of passengers with 4 kids and 3 senior citizens and having a flight 6E464 from bangalore on 04/01/201and pnr no was RE2UQH & RD8TWK. Unfortunately the said flight got delayed from time to time. We can understand this difficulties. But had a very unprofessional and bad experience with Miss. GULSHAN who is senior executive at Bording gate. We have requested for transfer of flight from said flight to another flight which was about to take off at 11.15. The same could not happen but Miss. Veena has committed to transfer to flight which was scheduled at 12.45. Miss. Gulshan was been absolutely unprofessional in order of preference and allocating absolutely randomly. My family has suffered this stress and trouble which is absolutely damage to reputation of Indigo. Management is requested to take necessary action against Miss. GULSHAN and arrange professional transfer of flights. My name is Chirag Varaiya and mobile no. is [protected]. Thank you

Flight 6E132 from Bengaluru to Delhi dt 3rd January 2015 has been cancelled. However the sms sent did not give a clue as to what alternative arrangement will be made by Indigo. I had to pay double the fair to buy AirIndia ticket for my daughter Stuti Misra who was booked on the flight.

I travelled from Kolkata to Bangalore yesterday dated 30th Dec 2014 with two luggage. As I reached Bangalore and enquired about my luggage I was informed that my luggage is missing. And its still not Reached Bangalore Airport as it was mistakenly put into cargo. I have been ringing the Indigo Customer care and the air port authority for the same more than ten times today. But those said they are on the way to my home. But they never turned up. How to handle this kind of negligence. What you guys are doing with the passengers. Is this the way you delight your customer. Sorry to say worst ever experience I had with Indigo. If this problem is not resolved at earliest I am going to lounge the complain to higher levels against the concerned people and who are ignoring my complaint. Here are my details : date of journey- 30th dec'14 Name- Surendra Prasad Singh Flight- 6E434 From- Kolkata To- Bangalore . Baggage TAg No. - 754095, 754096

while checking in, we requested for two seats together.executive told only premium seats are left and we have to pay Rs600 for each seat(i.e. total 1200Rs). she to;d there are no non premium seats left. After a lot of discussion, she told that there are non premium seats left in last row. after boarding the flight we observed that the flight was not at all full. there were several seats vacant. why were we being asked to pay extra when non premium seats were left?? this is ridiculous and not ethical. PNR:X59LKF Flight 6E 328 from Kolkata to Mumbai on Dec 22 Note: there was a Bengali lady at the counter. her name started with "N". dont remember her full name

MONEY deducted from sbi account around afternoon 12'o clock on 29.12.14 but ticket not booked. flight details 13 jan 15 6e539 hyd 2110- kol 2315. 18 jan 6e354 kol 2015- hyd 2225. 2nd time, i got the ticket. pls return the money debited rs 8897.00. sbi pg no.[protected]billdesk) bijaya saha, [protected]. [protected]@yahoo.co.in

my PNR number is H7TS2G, we had cancelled ticket of only one passenger out of 5 passengers through make my trip but all the 5 tickets were cancelled from your end.but in reference to make my trip, it confirms 4 passengers travelling and one cancelled ticket. The proof of it is attached herewith.

I was travelling by Indigo Flight 434 from Kolkata to Bangalore. The name of the counter staff was Niyaz. He asked me to check in my cabin baggage(which met all the cabin baggage dimensions) because I was carrying a laptop bag. My luggage weighed 15.6 kgs and my cabin baggage weighed 4.8kgs. I have a Dell laptop which has a weight of 2kg. Even if my laptop bag and cabin baggage are combined, the weight of both the bags stays within the maximum weight(7kg) allowed. However, the ground staff(Niyaz) asked me to check-in the cabin bag saying that only one piece of cabin bag is allowed. I told him a laptop bag is not considered as a cabin bag. I was not carrying any extra purse or sling bags. It was just a laptop bag. He made me check in my cabin baggage, told that now my luggage has exceeded 15kgs and I was made to pay for excess baggage. I am a frequent flier and I have travelled many times by Indigo. This was the first time I faced this issue. I do not know if the issue was with Indigo staff or the fact that I was flying from Kolkata airport. Please provide me with a valid justification.

I travelled through indigo flight 6E264 from CHD to HYD via Mumbai on 23rd Dec 2014. My PNR is Y2PHY. I forgot my "Mi" Power Bank in my seat pocket. I sat on seat 6F. It is a silvery white device, with "xiaomi.com, 5200 mAh" written on it. I have contacted the call centre many times but have not received a reply regarding my device's status as of now. They claimed to submit a complaint regarding this issue, still it seems un-entertained. This kind of customer care wasn't expected out of Indigo. I request immediate action and expect to receive my device back. Kanu Priya Middha Contact: ([protected], [protected], [protected]) kanupriya.[protected]@gmail.com Address: 3-4-114/B/2, lane 6, Sai Chitra Nagar, Ramanthapur, Hyderabad-13

I travelled through indigo flight 6E264 from CHD to HYD via Mumbai on 23rd Dec 2014. My PNR is Y2PHY. I forgot my Xiaomi Power Bank in my seat pocket. I sat on seat 6F. It is a silvery white device, with "www.xiaomi.com, 5200 mAh" written on it. I have contacted the call centre many times but have not received a reply regarding my device's status as of now. They claimed to submit a complaint regarding this issue, still it seems un-entertained. This kind of customer care wasn't expected out of Indigo. I request immediate action and expect to receive my device back. Kanu Priya Middha Contact: ([protected], [protected], [protected]) kanupriya.[protected]@gmail.com Address: 3-4-114/B/2, lane 6, Sai Chitra Nagar, Ramanthapur, Hyderabad-13

sir i have travelled from pune to delhi on 18-12-14 by flight no 6e02 with pnr no.M3SWUI .I HAVE CHARGED EXTRA 5000 RS FOR SPORTS PISTAL.ALTHOUGH I HAVE NOT CHARGED BY SPICEJET ON 17-12-14 FOR THE SAME REASON WHILE TRAVELLING FROM DELHI TO PUNE.RESOLVE MY PROBLEM .THANKS

Dear Indigo team, I am Hitesh Banwari from Ahmedabad, My flight was booked from Delhi to Raipur on 15th December 2014 at 6:55 AM, PNR no : Y7BGYP. However I reached the Delhi airport at 6:20 AM and I was not allowed to board the flight but then the flight got delayed till 7:30 AM. Inspite of a fact that I had discussed with your service staff, they were not able to do anything. This is utter negligience from Indigo airlines not valuing their customers. I will be surprised If i do not receive any reply for this email. Regards Hitesh Banwari [protected]

My flight, 6E-549 on the Friday 5th December scheduled to take off at 19:55 hrs, reach Chennai at 21:45 hrs was delayed by around 2.5hrs and reached Chennai at 00:15. My boarding for my connecting flight to Trichy IX-682 had its cut-off time for boarding as 00:30. I essentially had 15 mins to collect my luggage and run from the domestic terminal to the international terminal to catch my connecting flight. And needless to say that I couldn't make in before the boarding closed, and I was stranded in an airport at an odd hour in a city that was not my home. I hence request for remedial measures.

While booking ticket from Goa to Delhi through internet banking amount was debited once from my account but ticket was not booked. Although ticket was booked from same account in 2 nd attempt but my account was debited twice, Here are the msgs I receieved from Corporation Bank CORPBANK <[protected]@corpbank.co.in> 11:25 PM (57 minutes ago) to me Dear Customer, An amount of Rs. 13812 has been debited from your A/C CLSB02140029 for an online transaction done at India Ideas using CorpNet banking, Ref No:[protected] CORPBANK <[protected]@corpbank.co.in> 11:06 PM (1 hour ago) to me Dear Customer, An amount of Rs. 13812 has been debited from your A/C CLSB02140029 for an online transaction done at India Ideas using CorpNet banking, Ref No:[protected] Ticket was not booked for Transaction Ref No:[protected] Ticket Ref no LEH5HE was booked on 2nd attempt Kindly refund the amount for which ticket has not been booked back to my account. Thanks and Regards Deepak Kumar Customer Number:[protected] Mob-[protected] User Id- deepakhov

I boarded Indigo flight 6E 384 on 10 Dec 2014 from Hyderabad to Raipur (subsequently to Delhi). On reaching the destination Raipur I did not receive my checked in baggage at Raipur. This was approx at 9.30h. On approaching the ground staff I was told that you can forget your baggage. Such lapses happen. In fact they laughed at me as if this is common practice. I have an important function to attend. All my belongings and valuables are in the booked luggage. I am in a desperate situation. I am appalled by the gross lackadaisical attitude and seriousness with which such a company is functioning. On repeated request and queries I was told that one unclaimed baggage (Grey VIP suitcase) is unclaimed in Delhi by the same flight, which is the destination. But they needed my luggage docket number to confirm, which I disclosed. There after they said they will confirm and let me know. But no one has bothered to call me back from 2pm onwards. Ishan I need my baggage to reach me at the earliest.

Joined Indigo company on 13th Aug was under the leadership was Praveen Kumar but then was happy to serve the organistaion, few days after was shifted to GP and was dam happy there YOU AN EVEN PULL OUT MY SALES DATA WITH RESPECT TO IT . But as days went off things went wrong the then TL Ankush was least bother to give his full support towards us . Few of his known agents were kept in out bond splits and were designated to do his internal GP works and as a result they got the name and fame; that only they do the work and rest just sit down on their seats to warm it Would request you if you feel my analysis is wrong then go forward and check the call records from the month of JAN 14 to MAY 14 where in an agent made around 30 packages but then their conversion ratio w.r.t calls and segments was just highly disappointing I too made a package of 14 laks in the month of MAY 2014 guess the pax name was MEHTA . but then the scenario was this On 7th may I got a call saying that Vaibhhav y r the seats on hold It was my mistake that wid out informing any1 i did held the seat because then Ankush was too busy to attend the calls made from avaya . Then I said him sir itss ok its my mistake but then my guest would pay the amount today itself and so was he reacted But then due to my Mom's ILL health I took leave the same day, A general question I would ask you " will you leave your mom in hospital all alone when you have no known person in Tamil NADU ????"" Please see what Ankush Replied . " VAIBHHAV TERI MUMMY KI FLIGHT HAI KYA YE ?? YA TERE DADDY KI HAI ??? " " BHAGA DE PAX KO NAI BANAENGE HUM YEH PAKAGE AUR TU GP MAI AB NAI HAI " Gosh I was like BRo I am giving sales to IndiGo but then why r u denying it . Take out the recorded calls made by Prafulla's AVAYA to ANkush number and check it . You will get to know abt it . An in turn Ankush said me ' AGAR MAI call NAI UTHATA TOH MUJHE MAIL MARK KAR DETE " Yeah I didnt do as he was least interested in my case . Then the next day when I went to office I was like Vaibhhav You are moved out of GP and hell of people on the floor started teasing me . As there was no Manager that time I didnt go to any one, But then package was confirmed and I was not shared the single inentive of dat whih was around 14000 *( great never knew that this will happen) . Then I followed being an inbound agent various things were opposite me but then before this incident I did apply for trainer post . I forwarded my resume to Ankush marked him messages and calls but then he didnt forward it to the concern department . I knew I had the caliber to be the trainer but then my resume was not even sent for the initial round when asked ankush he said " KYA KAREGA TU TRAINER BAN K BHUL GAYA MAI TU call LE BAS " And so it went on . I then marked him around 15 mails saying that I am going for leave as I have my exams and then have to take my MOm to mumbai for treatment he didnt reply me anything DIdnt answer my call and during my exams got a text from him saying Vaibhhav you need to ome to offie or you will be terminated . I was like Sir but i marked you the mail . From these many days I had been marking the same to you but at a sudden you telling me to come whih is not possible and here then I was routed to RAJEEV SIR And HARMEET MAM, where both of them said me that VAibhhav why shall we give you staff tiket you never did any good to us and all Great so that means I was just wasting mine time and Indigo's time sine 2012 HArmeet Mam said me she wont allow me to be in the system any more but then I voulnntarily resigned from my post . never wanted to leave INDIGO but then yes I was fored to do so . Same happened to me in the month of MARCH where in they stopped my Incentive for a round 9000 in which it was not my fault pull out the mail that was exchanged with MR BOTHRA I was on leave where the full case happened but then too they said its my mistake and did put the entire blame on me . please I need a reply on this . Need your answers for these things hope you wont let me down * why my salary of MAY and JUNE 2014 still not credited to me * why was my incentive stopped in the month of MARCH around 9000 ( bothra case ) pleaSE check the calls and the mails of this case too * why I was not given my incentive share of 14000 of the srinagar package.FOR THE MONTH OF MAY * why politics was played few agents given chance to make packages . Retrieve the calls of past 1 yr u wil get to knw and we were like waste part of GP . just tell me sir will INDIGO PAY ME THE COMPENSATION . WIL U GIVE MY SALARY AND MY INCENTIVES WITH THE INTEREST. RATHER NOW AGAIN I AM HERE FACING THE ISSUE OF PF ITS MORE THAN 90DAYS HAVE SUBMITTED THE APPLICATION BUT WHY ITS STILL NOT CREDITED WHY is THAT ITS NOT YET CREDITED PLEASE get it solved or else forcefully I will go ahead to media and the rest concern department PLEASE NOTE ANY KIND OF THREATS OR ANY CALLS OR TEXT RELATED TO THIS AGAINST MY LIFE AND MY FAMILY THEN INDIGO WIL BE SOLE RESPONSIBLE FOR THE SAME Hope to hear from you soon please find the attachments Thanking you