IndiGo Complaints & Reviews

I was travelling from Kolkata to Chennai on the 13th of October 2014, in the Indigo flight 6E-526 with the PNR as F9D7QD. I reached Airport 1 hour 35mins before my departure and in spite of having a web check-in done, I had to wait in the normal queue like always (I don't understand what is the point in doing a web check-in). While in the counter, my check-in baggage was 3 kg extra obviously which could not have been allowed, but I could have taken few of it out in my hand baggage which I could not because I wasted almost 1 hour in the queue and didn't have much time. My point here is, just because your staff knew that I did not have time, she took advantage of the same and took charges for the same from me. Otherwise I have been allowed before, with 1 or 2 extra kg, as a goodness gesture of course, or weighed with the cabin baggage and allowed, if the total came to 22kgs. The behaviour I felt was very partial and I would re think before booking another Indigo ticket. Would appreciate if anything could be done to rectify these kind of dissatisfaction to customers.

i Travelled from HYD to MAA on 27 Sept 2014, i didn't get any kind of good response from Indigo customer care office at Chennai Airport, i was raised PIR about my baggage damages but till now my travel baggage was not replaced or repaired by indigo service, i really hurted my indigo customer care officers, there is no responsible person to give clarity about same issue, Normally i prefer to travel by indigo for my official trip but now i lost my hope and believing indigo because of Customer care response i am really unhappy to prefer indigo to travel, kindly replace my Travel Bag if you can Please refer my attachment given by Indigo customer care Chennai airport Details Name P.Esakkimuthu TN Baggage tag number [protected] Contact details [protected] [protected] [protected] p.[protected]@mahindra.com Thank you

Account No :-[protected] Amount :- Rs. 11032.00 Sir My account has debited through IBP bill desk[protected] on dt[protected] . The fund was suppose to utilize for INDIGO Air ticket booking .I was unable to book on that transaction since no e ticket generated.Also your customer care confirmed its a failed transaction. But till now after 72 hours of unsuccessful transaction the amount has not credited to my account Please look into it and credit to my account . Regards Manoj Gogoi

INDIGO WOES Traveler - Dr. Sruti Mohapatra STATUS – Physically Challenged Special Services - WCHC Flight - 6E 259 Date - 27/09/2014 PNR - D63G5Z Seat - 30B TROUBLE AT DELHI My travel woes started with entering the airport. There was no Indigo staff available to help me wheel inside. My attendant, pushing my wheelchair and the luggage trolley alternately, we reached the Indigo counters. Despite waving my hand no one responded till we reached the counters. Every flight with Indigo has been a tale in agony. Initially they made me wait as they could not decide on which kind of chair I was to be taken in. I was told I could be seated on my wheelchair and it will go till aircraft. I informed them that CISF will not allow. Then a wide chair was brought. Again I explained that I cannot walk. Next a narrow one was brought. Then I was made to wait for over 20 minutes as the special assistance person was busy dealing a regular client. I requested that my wheelchair being fragile should not go in belt but taken separately and delivered near the aircraft in Bhubaneswar. Then it took them 20 minutes to search for a ‘Delivery at Aircraft’ tag. I was told that the tag was not given to wheelchairs and only to strollers. It took me another 5 minutes to convey that these tags are given for wheelchairs as well. Finally a stroller tag was attached to my wheelchair with ‘Delivery at Aircraft’ sign. There was no seat available for a wheelchair user, . I was assigned the last row. Finally I was taken to the aircraft. The Indio staff stood near my seat as no air hostess came forward to assist in lifting me to my seat. One air hostess came near and stretched out her hand with a smile. I said I cannot stand or walk please lift me to the seat. Without a word she turned around and walked away. When captain announced it was time for door closing, reluctantly another air hostess came and lifted me to my seat with the indigo ground staff. TROUBLE AT BHUBANESWAR I reached Bhubaneswar. I asked for my wheelchair near the ramp. I was told by the airhostess that it was being taken care of and I had nothing to worry. Another 20 minutes wait, after the last passenger got off, before some ground staff came to take me. Where is my wheelchair I asked. I was told to get down and it was on the ground. It took several discussions, nodding of heads, gestures before I was very roughly pulled out of seat and dumped like a sack of potatoes on the wheelchair. On reaching the ground my wheelchair was nowhere to be seen. ‘You will get it the luggage belt.’ A chorus of voice repeated. ‘Why did you send it on the belt it will break.’ ‘No madam it was taken separately.’ Was the assurance given. It had a delivery tag to be delivered at the aircraft fell on deaf ears. On reaching the belt I asked for my wheelchair. The Indigo staff (Sujata Sethi) there responded it was coming on the conveyor belt. ‘Conveyor belt’ I screamed. This was the fifth time I had given specific instructions not to bring the chair in conveyor belt as it was causing structural damages to the lightweight duralium wheelchair. I asked for the senior most official of Indigo in the airport. The same staff responded. I asked her why was my wheelchair not handed at the aircraft and brought on conveyor belt? She said it was a mistake. I asked her for a complaint book. She called someone on the phone. Another young man arrived. Said he was the senior most staff (Swaroop Das). I asked the same question. It was a mistake and I apologize on behalf of my staff. Will your apology repair my wheelchair? By then my wheelchair had arrived and the wheels were not balancing. Again the alignment had been damaged due to rough handling. IT IS ANOTHER MATTER THAT the lady Indigo staff near the luggage belt spoke half lies and argued unnecessarily. This is not a one time event. Every time I fly Indigo I face these problems. Hope the management will take to task erring officials and provide ease of flying to travelers with disabilities. MY QUESTIONS 1. How many times will Indigo break my wheelchair? 2. When will Indigo stop assigning the 3rd row seat to regular passengers and keep it till the last for wheelchair passengers, if any? 3. How many times will I have to complain before they will stop sending the wheelchair in luggage belt and bring it manually separately so as to prevent breakage? 4. How many times will I have to complain before wheelchair will be delivered near aircraft? 5. How many times will I have to explain to attendants that I need assistance and cannot walk at all despite mention of WCHC in my boarding pass? 6. When will Indigo staff be trained in a standardized process of escorting and seating travelers with disabilities; proper handling of wheelchairs, crutches etc. so that no damage is caused on the one hand and ease of flying is experienced by the travelers. 7. When will I receive an action taken report on my complaint MY SUGGESTIONS 1. All erring staff must be chastised and they pen letters of apology to travelers. Writing down something impacts the thought process and will prevent repetition. Further they will become conscious of needs of travelers with disabilities and various rules and regulations. 2. Regular training and refresher training be included and conducted to improve airline crew’s efficiency and capability in providing services to disabled fliers.

Sir/Madam, I am a frequent traveller on Indigo flights.However, I am surprised at the behavior of the Indigo ground staff at Indira Gandhi International Airport, New Delhi, Terminal 1D. My flight was scheduled for departure at 2:35 PM on 05 Oct 2014.I checked in my baggage and got my boarding pass by 12:45 pm. To start with, after security check, none of the screens displaying the flight status at the airport displayed the correct status.When I realised that the screen did not display the correct status, I rushed to the gate for my flight boarding.At 2:15 PM when I asked your ground staff about boarding the flight, I was told that the gate is already closed.Instead of helping me with the boarding, the staff spent about 10 minutes arguing that they cannot help me with boarding. I was denied even contacting the senior officials of Indigo saying that the ground staff there are the managers.I was forcibly made to exit all security checks.My request for a seat in another Indigo flight to Pune was denied as well.On asking for help in any other airlines, the staff was extremely rude and uncourteous.I had to take a new ticket for Delhi-Mumbai 6E 169. While I boarded this flight on time, scheduled for departure at 4:20 pm, I saw the air hostess allowing a passenger at 4:10 pm.I will never, ever in my life take Indigo flights, neither I would suggest anyone to do that. I would like people to know what kind of service Indigo is offering.The fresh ticket costed me around Rs 11, 000. You are requested to either refund my money or issue me a ticket voucher in lieu of the above mentioned ticket. PNR Number for flight 6E 105 - V2WF5Y Awaiting your co-operative action. Suchita Jaiswal

Hi, While travelling on 12th Oct 2014 from Hyderabad to Bangalore by Indigo Flight number 6E 465 at 11 AM, the content is missing from one of our baggage. Following are the details: 1. PNR: M7MSFJ 2. Baggage number: [protected] 3. Missing content details: White color polythene bag with print naming : LUCKY shop, VISHAKAPATHANAM containing 3 ladies dress materials and 3 stitched designer blouses which was within the maroon color trolley bag. NOTE: Please check the attachment for more details. Requesting the concerned authorities to take the case and do a thorough investigation on this matter as we would not expect such an incidence from your airlines to any of the customers. Thanks, Srivathsa Dixit/Poornima Umashankar.

If you see my profile I am frequent traveller in your airlines and I did not expected this type of service/behaviour from your Staff. I had booked Ticket through PRIYADARSHINI AIR WINGS PVT LTD on 7.10.2014 and the Date of Journey was on 8.10.2014 at 11.45 am - 13.15 hrs from Bangalore to Visakhapatnam Flight No. 6E 492 I Was shocked when I was not allowed to get down at Visakhapatnam Airport because on Boarding Pass it was mentioned as Bhuvaneshwar. But how can this happen when in the Ticket the Place of Departure was Bangalore and Arrival Vishakapatnam. Please give explanation regarding this because it took nearly half an hour to get out of it. It was really very embarrassing for the General Manager of India's International Bank. I had to attend very important meeting which I missed. Kindly take necessary action and get back to us on zm.[protected]@bankofbaroda.com

I have booked a ticket on 02/09/2014 for pune jaipur via Ahmadabad for 14/09/2014 ticket. When I asked about the service tax No.from the customer care, the customer care person unable to give me the number pl help me and provide the service tax no to enable me to claim the same from my department. GL Meena

We were 8 passengers in group, travelled on flight 6E 277 on 06.10.14. from Chennai to Kolkata.
My seat number 19 E along with my four members.

My parents ( Lokendranath Mukherjee & Anjali Mukherjee) aged 75 years and 81 years were allotted 3C and 5E both wheel chair passengers.
My daughter aged 8 years got the seat 5D.

We booked our food in advance.

We repeatedly tried to tell the air hostesses namely Uma, Khushboo and Rohini (names as we tried to recognize) to provide food to elderly and kids sitting far from us.
Since the trolley was there in the mid way we could not go to them.

The air hostesses did not bother to provide any food packets to the hungry elderly persons or to my kid.

When I asked the explanation while leaving the air-craft they told that they did ask for.

I feel your airlines hostess are not well trained to take care of elderly people or kids which may lead to severe problem for such passengers.

Being frequent travellers in several airlines across the globe we have not faced such inhuman behaviour from the cabin crew / hostess which is actually keeping the elderly and kid hungry in a night flight.

As we are Indians it is our tradition to prefer wheel chaired/elderly persons or infants.

Please take care to keep away your staff negligent from duties which can be treated as deception otherwise.

Hope you take proper actions from your end.


Jalesh Mukherjee
[protected]

To,
The managing director.
Indigo
Gurgaon

Hello sir/madam,
First of all i want to ask from where you hire your air hostess? I was travelling to bangalore and i got the most worst service ever. As i was taking my nap so in general they asked me what would i like to have for snacks, i replied let me check menu and will get back to you. For atleast three times i showed my hand to her but she deliberately dint respond as she was serving my fellow co-passengers just beside me. Can you give an explanation to this? Most of the air hostess didnt even respond to the calling bell thats provided in your a320 aircraft. Somehow i think her name is dhriti. I dun remember. Explanation needed?

I was on flight 6E 112 from Bangalore to Delhi (5:15PM - 8:55PM; 5 October 2014; Booking reference: E3I4KF). I checked in one of my baggage as 'Fragile' but when I reached home and opened the bag, 2 of the showpieces worth INR1, 200/- and my sunglasses worth INR 4, 500/- were found damaged.

I HAVE AVAILED FLIGHT NO 6E 352 ON 4TH OCT'2014 FROM CALCUTTA TO HYDERABAD & HAVA BOARDING PASS WITH NVML SPECIAL SERVICES. AIRHOSTESS WERE BUSY TO SELL THE MEALS TAKING CASH FROM THE PASSENGERS, BUT IT SHOULD NOT BE. FIRST THEY HAVE TO SERVE THOSE WHO HAVE ALREADY AVAILED FOOD SERVICES AT THE TIME OF BOOKING.THEN THEY CAME TO ME & I HAVE SUPPLIED THEM THE COUPON AS I HAVE CHECKED IN THROUG WEB SERVICES, THEY ASKED ME FOR WHAT I WANT .I HAVE NO IDEA ABOUT THE FOOD WHAT U WILL PROVIDE WITH MY NVML FOOD SERVICES TICKET THEN I ASKED FOR COFFEE ALSO SAID NVML .THEY HAVE GIVEN ME ONE PAPRIKA CHICKEN SANDWICH NOTHING ELSE.IT SHOULD BE THE PROPER WAY WHY I HAVE TO ASK FOR FOOD WHEN I HAVE ALREADY BOOKED IN ADVANCE.NVML MEAL SHOULD BE SERVED IN A PROPER WAY WITH A TRAY ALSO WITH DRINKING WATER.YES THEY MAY ASK FOR TYPE OF SANDWICH-PAPRIKA CHICKEN OR ...I JUST WANT TO KNOW WHAT ARE THE ITEMS U WILL SERVE FOR BOOKING FOOD IN ADVANCE, THEY WHY SHOULD I BOOK FOOD I ADVANCE.IS SANDWICH & COFFEE ARE THE ITEMS U SERVE

My daughter Srilekha Nambiar have been travelling from Lucknow to Banglore on 25th September 2014 indigo flight 141 vide booking number N6EU4LN5S on landing at Banglore i could not find my baggage so when enquired officials informed that the baggage was not loaded and it will be delivered at Cochin where their operations are done but as we are staying in kannur i asked them to send it to my native place i e Kannur today i e 02/10/2014 after (7 days) they have given a number of DTDC to track the baggage when enquired i got a reply stating that the items has been sent via courier with the given id number of DTDC when i enquired i got information that the courier service will be holiday for 2 days ie on 2nd oct and 3rd oct the food items in that baggage might have been destroyed and the irresponsible attitude of the officials make me not to travel with your aircraft again. Is this the responsibility of indigo towards the passenger? Do i need to move to consumer redressel cell to lodge a complaint? Padmakumar

The PNR number are (1)MCHWTK booked on 6th Aug 2014 for Rs.72, 174. and (2) V43324 booked on 7th Aug 2014 for Rs.12, 029.. The above amount are paid by using debit card Rs, 29207/- Rs 40, 000/- by using credit card and Rs. 15000/-- by cash Total Rs 84, 203/- was paid. I cancelled the both ticket on 10th September 2014. I was paid the cash amount of rs.15000/- instantly at the Indigo counter. On 17th a sum of Rs.11829/- was refunded to my SBI A/c. After that the rest amount has not been refunded to my account yet. Each time I contacted the Customer care about the refund, they very politely answered that wait for one or two day the amount will be credited to your account. Near about 20 days have been passed but I have not received the rest Rs.69, 207/- The customer care personnel are neither in a position to intimate me transaction ID of the refundable money nor they are in a mood to register one complain about this matter. I am now in need of the money. Is Indigo going to return me the entire amount with interest for the delay???? I think this is not at all professional Sujit Mohapatra Bhubaneswar [protected]

Dear Sir/ Madam, I made a booking with IndiGo airlines for 2 return tickets from Bangalore to Hyderabad. The booking reference number is H3WW4S and the total amount charged was Rs.9238/- Due to unforeseen situation I had to cancel my booking which I did today. Almost 3 months prior to the date of journey. To my amazement I see that the cancellation charges charged by the airline amounted to Rs.7000/- almost the entire amount !!! I spoke to the customer service person of the airline and he says that there is a cancellation charge per passanger per sector. I looked up the terms and conditions on the airline website but no where in this terms and conditions does it mention that the cancellation charges will be Rs.1500/- per passanger per sector. To me sir this looks like daylight robbery. An airline should not be allowed to charge arbitary amounts as cancellation charges unless it is clearly mentioned in the ticket and the terms and conditions at the time of booking. I request that this is taken up with the airline. I also request for a full refund of my ticket amount. Thank you, With regards, Mohan

dear sir/madam, i travelled in your flight from kochin to chennai on 12th of sep 2014. it was the first time in my life i used a flight to travel to my destination, since i was travelling for the first time i didnt knw about where to give my luggage . as i saw many travellers for the same flight carrying thier luggage with them, even i did the same. my bag was a bigger bag, and when i went for boarding the plane, i noticed that my bag wont fit in the luggage space above the passenger seats. then i told your ground staff mr.nithish that i did not know that luggages should have been given to the staff in indigo counter and i told i am first time travelling in a flight, , then mr.nithish started shouting at me, , "telling dont you know all this basic things" and was shouting at me and at last he took the luggage . i felt very bad with your people doing like this to a first time passenger, and i am sorry to say that i wouldnt use your flight anymore and wont let any of my friends to use it either. very bad indigo..very bad. especially mr.nithish ground staff for indigo in kochin had a very bad behaviour.please give them training for basic things.. remeber without customer no business!

Sir, I take a indigo ticket chennai to kolkatta on 18/09/2014 morning 4:49 AM. i finish my security then, scanning, next i go to boarding, at 5.00Am The boarding counter girl talk to another guy, dont care my boarding .after 5 minits later, she ask me i close the boarding counter.I request that girl;then boarding incharger Mr.Ravi.dont accept my boarding. Nobody guide at last time . We choose for flight travel for emergency. But they are not understand i will go to the court now. I have all evidence in my hand Date.18/09/2014 Flight No 6E 527 Maa to Ccu

I booked Indigo flight 6E 433 from Bangalore to Kolkata on 17th September. The flight was supposed to depart at 11:10 am and accordingly the boarding gate should be closing at 10:25 am. I reached the counter at 10:25 and was asked to go to counter no. 33. However the lady there was busy in sorting some other problem and asked me to wait. 5mins later she asked me to move to counter 31 since she was still unable to sort out the previous problem. When I moved to counter 31, I was told that the boarding is already complete and there is no way I can board the flight. I was also told that the boarding gate closed at 10:20 am. When I paid Rs 7500 and rescheduled my ticket to book the next flight 6E 422, a man was arguing with the lady at counter no. 33. Apparently he was also supposed to board the 11:10 flight to Kolkata (6E433). The man argued like a local train passenger and finally the lady at the counter called someone and then issued a boarding pass to him. The incident completely changed my perception about the no. 1 airlines in India. It is extremely disturbing that Indigo resorts to such cheap tactics for extracting money from passengers. The 60-70% occupancy in 6E 422 can only strengthen that point. I always used to choose Indigo flights while travelling during my job. Currently I am a student pursuing my MBA from an IIM. But after entering the corporate life again, I don’t think this disturbing experience would ever let me choose an Indigo flight for my journey. I would like to understand how I was not allowed to board the flight, while someone arriving 20 minutes after me was allowed to board the same. My booking reference no. was C2B28V

I Dr. (Mrs) MINATI RATH was coming back from Mumbai to Delhi with my office colleagues by Indigo Airlines 6E 186 on 5thSeptember, 2014 (Departure at 5.35 PM). Fourteen of colleagues were traveling & five o[censored]s were in one row (Number 27). Mine was 27D and to my left and right were Dr. Abha Dhuriya (27C) and Dr. Chhaya Tiwari (27E) respectively. Two of your airhostesses (Rinee and Stephe)were very rude and arrogant not only by me but to several other co-passengers besides my colleagues. They were very slow in their job assigned to them i.e. serving food and beverages. When they reached us, one of my co-passengers in front, was upset with the delay and told the same to the two them. I also supported that it was already late and plane had started to descend. When they came to our row, I tried to hand over my boarding pass, as we had pre-booked corporate meals. Both of them ignored me and took boarding passes from four of my colleagues. Then two of my colleagues (Abha and Chhaya) tried separately to show my boarding pass to these two air hostesses, but in vain! Then they left me and proceeded to the last row and started serving food from there. When the co-passengers behind me also started raising their voice, they came to me reluctantly. Just offered me juice and disappeared. Then announcement was done for landing. Again after request by my colleague Chhaya (when then came to collect trash) that why they were not giving me cashew nut I had asked, one of them came and gave me nuts when plane was about to land. To my utter surprise, after this Rinee came with a full glass of water to me (I had not asked water!!!) and forced me to take. When I refused, she poured water on me and without even saying sorry handed me a tissue. I was very upset already and was looking at her name plate. To my disbelief, she laughed away and asked “noting down my name”? It was really shocking to see her behave like this. I am sure she must have done such things in the past and must be confident that no one would take action against her. When we got down the plane, my other office colleagues also complained against them. This kind of obnoxious behavior is NOT ACCEPTABLE in service sectors (that too private sectors, where managers take extra care to ensure quality of service)!! My mobile no. is [protected] Dr. Chhaya’s mobile no. is [protected] Dr Abha’s mobile no is [protected] If I do not see appropriate action against these two ladies of your airlines soon (I should be informed what action was taken), I WILL GO TO consumer court for necessary action! Regards Dr. Minati Rath, a harassed passenger.

I was planning to travel
through indigo as usual but while booking the flight I have come across a
caution before doing the booking that the credit card holder should be
travelling alone with the passenger if the booking is done from abroad. How is
that possible?? I am a house wife not having any credit card travelling with my
child without my husband who is a card holder. I couldn’t do the booking just
because of this unique clause of airlines. Now I have to bring my mom and daughter
who is in India but I cannot do the booking from here coz of you such requirement.


No other airlines in this part
of the world has such a criteria. I strongly feel that you are losing business
coz of this clause.


I feel its better if you go
back to your previous terms & conditions.