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IndiGo Complaints & Reviews

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Last updated Apr 20, 2024
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IndiGo reviews & complaints page 266

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L
Lucky Gour
from Hyderabad, Telangana
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Refund for the amount for ticket cancellation

Address:Hyderabad, Andhra Pradesh

I have cancelled a ticket of dated 01-dec-2012, and the PNR no is JPSTDF, named Radheshyam Gour, as i have already complained regarding the Refund of amount but my complaint was not clarified.so i kindly request to look after my complaint and my amount as early as possible. Radheshyam gour [protected] [protected]@gmail.com...
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H
hari mansabdar
from Yarada, Andhra Pradesh
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Lost Boarding Pass

Address:Hyderabad, Andhra Pradesh

I have lost my son Saurabh Mansabdar's boarding pass. I need it for LTC claim. Details are as follows:- Travelled from Kochi to Hyderabad. Date of Travel: 29.04.2014 Flight no:- IndiGo Flight 314, Apr 29 2014 -Confirmation #Q731YM COK 1.00 Pm to 2: 35 pm Hyderabad I request you to kindly send me the duplicate boarding pass to my mail id: [protected]@gmail.com.; Hb.[protected]@licindia.com Thanks & Regards H B...
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M
madhu.seetharam
from Mumbai, Maharashtra
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Inconvenience caused by indigo airlines

Address:Bangalore, Karnataka

This is to bring to your kind notice that on 27th April 2014. I booked indigo flight 6E-126 (ticket no – ZE5L4E-1 & ZE5L4E-2 through Yatra.com) from Bangalore to New Delhi at 7:50 AM. This is my first flight experience, where I standed in the queue from 6:55am and didn’t get any alert from your staff regarding the last call. At last when I reached to the counter it was almost 7:15am. The boarding pass was not given by your staff where...
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V
Vanitarp
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Boarding pass not allowed for 11 persons

Address:Pune, Maharashtra

Indigo Flight No. E 511, Chennai to pune Booking reference UZ8JYE & VDRCUH We were 11 persons out of them 1 is pregnant lady, 1 heart patient & 3 Childs below 4 years . We reached at 11.06 a.m. But I was not given the boarding pass stating that we are late . Your ground staff was very rude; they harassed me and also misbehaved at the airport. Even after knowing that I have my baggage was security checked. They did...
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johnwesley88
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Inflight catering does not accept Indian Rupees flying from India to Singapore

Address:Chennai, Tamil Nadu

I flew from Chennai to Singapore by Flight No 6E 53 on 06-May-2014( 21:50 Local Time).My PNR number is 0D6F9U. I am very disappointed by the in flight catering services as they do not accept Indian Rupees. My concern is an Indian flight flying from India to Singapore is not accepting Indian currency, I don't understand what type of Service Indigo is trying to display to the customer. This is a pure stupidity on the part of Indigo in not accepting...
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L
Lienkuki
from Manthani, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Non booking, but deduction of charges

Address:Hyderabad, Andhra Pradesh

I tried booking a ticket from Imphal to Delhi for 04 Jun 2014 on 05 May 2014 at 03:03 pm using the much fancied "Indigo" App which I downloaded from GooglePlay. The charges for 02 (two) passengers was 12998.00. The same amount was deducted from my SBI Card even as the last page of the "Indigo" app shows that the booking was unsuccessful. Now I am in a dilemma. The Paysite Citrus emailed me saying I had been charged of...
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A
arindumnayak
from Bhubaneshwar, Odisha
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Misplaced luggage, missing handbag

Address:Khordha, Odisha

I took a flight from Banglore to Bhubaneswar via Hyderabad today (3rd May 2014, 6:40 am). The hang luggage which I was carrying got off-loaded at Hyderabad. Reaching Bhubaneswar, the arrival crew checked with Hyderbad authorities who traced it and gave its exact description. The arrival crew asked me to collect it in the evening, from the next flight from Hyderabad.

Now they say, they have no track of any such luggage. They...
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C
cherismehta
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Parents & Children splitted in different airline with notice

Address:Mumbai City, Maharashtra

I would like to raise the following concerns with Indigo Senior Management. 1. Flight cancellation was notified only 1 day prior 2. All the adults were moved in one flight and all children in another without our knowledge. It happened with 3 families travelling with me. 3. I had to be over the call with customer service for half of my day during the travel when I was supposed to do my local sightseeing which I finally...
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Y
Yashodhra Chauhan
from New Delhi, Delhi
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Uncooperative and very rude and careless behavior of the ground staff

Address:New Delhi, Delhi

I had a Group booking in indigo flight from Delhi to Goa for the date 27th March 2014 with the below details. Flt # Date From To Depart Arrive Seat # 6E321 27th March 2014 Delhi - Goa 11.20 am to 01.50 pm Booking reference: P3FNSH I would like to address the concerned authority about the subject matter Hi this is Yashodhra Chauhan, along with my 2 sisters named (Ankita Chauhan and Laxmi Pandita) I had booked the Flight no (6E321) Delhi to...
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Yashodhra Chauhan
from New Delhi, Delhi
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Uncooperative and very rude and careless behavior of the ground staff.

Address:New Delhi, Delhi

I had a Group booking in indigo flight from Delhi to Goa for the date 27th March 2014 with the below details.
Flt # Date From To Depart Arrive Seat #
6E321 27th March 2014 Delhi - Goa 11.20 am to 01.50 pm

Booking reference: P3FNSH

I would like to address the concerned authority about the subject matter
Hi this is Yashodhra Chauhan, along with my 2 sisters named (Ankita Chauhan and Laxmi...
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S
ShikhaBhandari
from Warud, Madhya Pradesh
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

request for refund

Address:New Delhi, Delhi

This is to inform you, i was suppose to travel by INDIGO, PNR No.F9PUVQ, Flight No.6E-21 from Delhi to Dubai, Departure time- 16.55 Hours.But I was offloaded from the airport at immigration check counter. Reason provided for offloading- No POE stamp on the passport.I was informed about the same at the end moment where there was no possibility of taking any action for getting stamp done.There was no time left to get it done. Further extension...
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A
anupnishad
from Gurgaon, Haryana
Jul 5, 2022
This thread was updated on Jul 5, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Lost my boarding pass

Address:Mumbai City, Maharashtra

I have lost my boarding pass. I need same for LTC claim. Details are as follows:- Travelling from Delhi to Srinagar. Travelling date: 18/11/2013 Flight no:- IndiGO 6E-551 Please send duplicate or any other certificate to my email id- [protected]@gmail.com I will be very thankful to you. Thanks & Regards Santosh Jaiswar E-mail – [protected]@gmail.com...
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J
Jayaraman Nagarajan
from Chennai, Tamil Nadu
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Delay in flight on 01/03/2014 by 6E 238 from Jaipur to chennai

Address:Chennai, Tamil Nadu

Our seat A28A, 28B, travelled by 6E 238 from Jaipur to chennai on 01/03/2014, departure by 9.20 am and instead of reaching chennai airport by 1.20 pm, flight took us to Bangalore due to permission not granted to land at Chennai airport, and we were landed in Bangalore airport at 5.30 pm on01/03/2014, and we were given another Boarding passim 6E 272, seat 9A and 9B for me and for my wife and took off from Bangalore by 8.40 pm reached Chennai...
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G
Gopinadh Karri
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Luggage limits on international travel

Address:Visakhapatnam, Andhra Pradesh

This is with reference to the limits for a person traveling international. Please advise anyone traveling on your airlines that they will be charged extra for the luggage. I am disappointed that the third party websites, do not show this when purchasing the tickets. Am looking to see if I can sue yatra.com in this regard....
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S
samarth mittal
from Meerut, Uttar Pradesh
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my tickets are cancelled without any notice and my issue is not concerned

Address:Meerut, Uttar Pradesh

I'm Neeraj Mittal My PNR No.is L5B1QP my flight tickets are cancelled by the website's or indigo computer's fault and from that moment only i have been with the customer care but they are not considering my case important and i have also complaint to customer relations but they are also not responding to me please study my case and contact me as soon as possible they said i will get a response in 24 hrs but today there 48hrs due but...
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Ravi.dasoundhi
from Canacona, Karnataka
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Flight delay due to staff negligence

Address:Mumbai City, Maharashtra

Hi i was travelling on Indigo airline on 22nd march from Ranchi to Mumbai, My PNR No is KBJVGK and flight no is Indigo 6E 467. This flight was delayed by more than one and half hour and purely because of negligence of Indigo staff on ground. Flight landed in ranchi almost on time, weather was good, and also there was no technical fault. This was informed that flight was delayed because there were 13 infants on board and as per DGCA rule...
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R
rrashmi
from Bengaluru, Karnataka
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Diverting ticket to new flight

Address:Bangalore, Karnataka

I had booked ticket from Bangalore to Bhubaneswar from Bengaluru round trip in May. At that time Bangalore to Ranchi flight was not introduced. Now if I want to convert that ticket to Ranchi it's not possible. This is not fair becuase the other flight was not there and I am booking in the same airlines. Don't you think you should consider to convert the ticket from Bhubaneswar to Ranchi?...
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P
prakashkarra
from Hyderabad, Telangana
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund for canceled ticket, PNR-D9HWFA.

Address:Hyderabad, Andhra Pradesh

I address this mail hoping that you will resolve my refund claim. My return ticket, PNR: D9HWFA,
booked for travel from Kolkata to Hyderabad on 4 th March.14, was cancelled vide my tel.request to your help line no.0 [protected], on 2nd March.14, and I was informed that after deduction of cancellation charges, balance amount of Rs.1507/- will be credited to my Bank of Baroda account, from which the ticket was paid. In spite of my several...
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S
shipra77
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Unable to change password and so unable to login as well

Address:Pune, Maharashtra

Dear Sir/Madam On March 12, 2014 I canceled my flight from "Delhi to Pune" having booking reference number B71EHW. But after that I am unable to login to my indigo user account. My user id is shipra.er. When I click on "Forgot Password", I do get system generated password and after using that password I successfully get that "change password" page. But submitting this page throw "System encountered error". I am completely clueless...
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L
Lindsey
from Tumkur, Karnataka
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Refund due

I payed for for return flight from Kolkata to Goa on 1st March and Goa to Kolkota 30 March 2014. The card I used expired and so when I checked my bags in on 1st mech I was made pay for the flight again as I could not provide my card...this in itself is ridiculous ... Au wau is paid the full flight amount again at check in which was 11953 rupees. I was role bt the staff I would be refined we within 14 days . It is now 18 days later and still...
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