IndiGo Complaints & Reviews

Booking Reference No: H5PYSP I have booked return ticket to vizag (Delhi-Vizag-Delhi) for 07-Dec-2014 and return on 08-Dec-2014. Initially when I booked the ticket the scheduled time from Delhi was 06:20 in the morning. Later they have reschedule to 05:45, after confirmed booking. I have reached the delhi airport at 4:50, there was a big que for everything. 2 counters were closed. There is no separate counter for each flight. Same counter for all flights. Resulting all the passengers who's flight at 7:30, 8.00 all are in same que. I got my boarding pass at 5.20, after security check (again a big line), i reached the gate at 5.30. The staff said the doors are closed. I do not have any flight for the same day and my return ticket was for the next day, I had to cancel the return ticket also. There is no refund for the cancellation of Delhi-vizag flight. and for return ticket they have refunded some money. I have paid Rs. 7, 386 for the booking in Sep 2014. I got the refund of Rs. 1, 736/-. So I have paid Rs. 5650 for not flying. And I lost my hotel booking amount of Rs.2500 and Rs.1000/- for taxi. The total loss Rs.9150, and I lost my valuable project. This is due to Indigo staff, who cannot handle the passengers. Why can't they have separate counter for each flight? Indigo is completely mess and blood sucking parasites. Now I am determined, not to fly with Indigo anymore and will recommend my office colleagues and friends NOT to fly with indigo. I will spread this using social media(Facebook, whats app) and every social networking where ever possible.

On 17th Oct 2014, I booked a return ticket from Indigo online site www.book.goindigo.in, for myself MRS AMEETA JENA and my husband MR. BALLAB JENA, Bhubaneswar to Mumbai departure 2nd Dec 2014, and return Mumbai to Bhubaneswar departure 8th Dec 2014, bearing PNR No YD693X, as my tickets to Mauritius were already booked departure from Mumbai to Mauritius on 3rd Dec 2014, and return from Mauritius to Mumbai on 7th Dec 2014. When I reached Bhubaneswar airport on 2nd Dec 2014, the Indigo Check In Counter told me, that the PNR No YD693X is not reflecting for Bhubaneswar to Mumbai, but was showing for Mumbai to Bhubaneswar. only. Since there was no time to argue, as my flight to Mauritius was on the next day, I immediatly bought a new ticket for myself and my husband bearing PNR No D8TSYG, Bhubaneswar to Mumbai. Kindly look into the matter urgently AMEETA JENA MOB [protected] email - [protected]@yahoo.co.in

I was travelling from Bangkok to Kolkata on 2nd Dec 2014 by Flight No 6E 76, departure time 4.05 pm .Both my trolly suitcases are from United Colors of Benetton, and Indigo broke both the number locks of my two trolly bags and on spot they offered only Rs. 300/- for this huge damage where as i asked Ms. Baishali (Indigo) them to repair both the number locks but she totally denied and gave us Rs. 300/- . My luggage number was 6 E [protected] and 6 E [protected]. Hope you know better that what a branded company charges for replacing number locks. Please solve this problem as early as possible because this is totally Indigo's fault. Please find the attached forms what Ms. Baishali( Indigo) gave us for signature. And the most important thing, I called United Colors of Benetton showroom at Forum mall and they confirmed that it will cost Rs. 3000 for replacement of the number lock for each bag. So you can verify also from your side. Its very much painful that a renowned company Indigo gave Rs. 300 for both the bags for replacing number locks where as the market rate is totally different. Its sorry to say please be aware of market rate for this damage.

Dear Team, My connecting train is delayed hence tried to Make My Trip & Indigo customer care but no body support with appropriate solution instead advising to communicate with other counterpart agency.At airport they replied that they are helpless to do any thing contact customer care or log complain.Please do needful regarding my refund if any possibilities.

Respected Sir, i was supposed to board the Indigo flight 6E- 375 from Chennai to Coimbatore on 28/ 11/14 at 6:30 AM. I was travelling with my wife and my 6 MONTHS OLD CHILD BECAUSE OF THE TRAAFFIC i reached the boarding counter at 5:45 AM. The INCHARGE OF THE BOARDING COUNTER MS.NITHYA, was so rude to us and she never minded that we are caring a child with us, it was so humilating for us and then we spent another 9, 500 to fly again. I kindly request you to take action against the BOARDING COUNTER INCHARGE MS.NITHYA. My PNR no: W98KJW Thank You, Dr.K.Dinesh [protected]

i want to cancel my flight tickets from ahmedabad to delhi (flight 6E 158) date:[protected], dep time: 6:20 AM and from delhi to ahmedabad (flight 6E 157) date:[protected], dep time: 8:35 PM. my booking reference number is: OYI2XD. i booked my tickets through yatra.com. but i dont receive any voucher from their site. ao i want to cancel this trip. please do needfull.

sir, I have booked the one ticket from delhi to pune on 26/11/2014. amount deducted from my sbi account but ticket not booked showed session expired. and the amount is 10046.Transaction ref no is IG00GBXVW4. still i didnot get refund money to my account. please do as much as possible. MY NAME IS -KIRTI MOBILE NO IS -[protected]

I cancelled my tickets on November 10. Which I supposed to travel on November 11. I paid through by credit card. Still I didn't get refund money back to my card. My booking reference is ZE4YXX (DXB-COK). Please do as much as possible. ASWIN METHIL SANIL [protected] [protected] msaswin.[protected]@gmail.com

Hello I'm very much worried that my wife had food poison after having "Submarine Sandwich" on board flight 6E 241 from Vishakapatanam to Hyderabad 13:10 on 24 Nov 2014. She is still suffering from stomach ache and continuous vomits. Its is very irresponsible that Indigo is serving Stale and unhygenic food on flight. The airlines should make sure the food served on their flights is fresh and hygienic. I request a complete refund of the flight charges and the airlines take the responsibility of other passengers ill health caused by food consumed on the flight.

We were supposed to travel from Chennai to Visakhapatnam (6E-511) today morning i.e 24th November 2014 around 7:15AM, I was just 5mins late to reach the airport for the Check-In. I have no issues with IndiGo company norms of 45mins before check-in but the executive who was handling my case showed no interest towards his work when i asked about the connecting flights he said there are no connecting flights and booked for tomorrow's flight charging me 14324rs extra whereas when i returned home and checked about the IndiGo flights found out there is a flight from Chennai to Hyderabad at 1 pm which costs around Rs5750 and then at 4 pm there was another flight from Hyderabad to Visakhapatnam which costs around Rs2850. Now the question is why dint the IndiGo executive check properly and notified me about the availability or he dint tell me coz the multiple via city journey was cheaper what i had paid now. Waiting for about 23hrs for my travel is not worth for what Air Industry is meant for. Deep grieve to inform even on the availability of connecting flights i was not informed about the multi city connecting flights may be just to earn few extra money from the customer. When i called IndiGo Customer Service they kept me on hold and never answered me back and when i kept looking for more numbers online i found a number of corporate IndiGo number i.e [protected] a person named Khushal Jain answered my call and kept hiding behind the bush without giving me a proper solution. I request for a proper solution for the issue and even want to know about the delay procedure refund. If a person miss to be on time for the check-in that doesn't mean he will loss all his money. There must a proper compensate to the passenger unlike me who has paid total Rs22128/- in total to travel just 1 hour from Chennai to Visakhapatnam waiting for 23hours leaving my important works. Below are my details..Passenger Name: Pramod kumar Nayak and Mistabhasini NayakFlight: 6E 511Booking Reference or PNR: N7V3WZWhen my previous reservation is said to be cancelled and a new ticket is done and booking date for the new ticket is 24th November 2014 then why is the ticket displaying 17th November (the old ticket date which the travel desk has cancelled). This resembles there is something wrong in the procedure of Indigo bookings, if they are mentioning 17th November as booking date then the price they claim should be approximately same as on that date. Please investigate and arrange for proper compensation for time lost and money flown. Regards Pramod Kumar NayakEmail id; [protected]@gmail.comPhone no. [protected]

Sir/ Madame, I Ms.H Syiemlieh have been a regular customer of indigo airlines, therefore what i faced during my travel on the 20th of November 2014 was a shock. I had made my booking for a return flight from Bombay to Guwahati, and on my travel back to Bombay with flight no 6E 322. As it seems my flight timing had changed and i had missed my flight, i was not informed about this neither through email, phone call or sms, but your staff blatantly claims that they have indeed called me. They recommended i pay 7000 plus for a later flight, please note that i am still a student and do not have that kind of money on me, thankfully i had managed to called my mother to the airport. Throughout this whole situation, your staff members were very rude, specifically a lady at the ticket counter, she harassed me and made accusations against me for not knowing better. It came to a point where my mother who works at the State Consumer Forum Meghalaya wanted to file a case against the airline. I do not think your airline would want that kind of media attention. What strongly request from the airline is to make sure this kind of thing does not happen again, please give me a refund if possible. New booking reference: ODV5YH Lastly i urged you to sent your ground staff for a hospitality training course especially the lady i had a horrible encounter with.

We had booked ticket for Flight ni 6e 322 for 21 nov departing from guwahti to mumbai. The passenger name is Sudam kawade. When we reached the airport we were told the ticket was cancelled. How ever till 2 hours left to flight it was confirmed. How it got cancelled. We had to purchase on the spot ticket for Rs 10499. We want refund for the same. We have faced tremendous humiliation in front of all the other passenger. We will go to consumer forum for this issue if we do not get proper answers Jitendra Ranade. C No [protected] / [protected].

On[protected] booked four tickets online thru your site and paid an amount of Rs 15278/-online thru SBI Internet banking. However did not get any intimation of booking. Called up online Helpdesk and was told the tickets Mumbai to Chandigarh for[protected] for 3adults and one child were not booked and amount will be returned in 2-3days. Wish to register my complaint and know why the transaction did not result in ticket booking. Ref ASB[protected]/ GOOFFLER7 indigo_AIR. Regards R S RAO raghuschandra.s.[protected]@gmail.com [protected]

I had booked a ticket for four people from delhi to bangalore and back, but later i realised that i had made a mistake as the ticket had to be booked for hyderabad. I contacted the customer care of indigo airlines and explained the situation and asked him if the ticket could be modified, but he told me that the ticket would have to be cancelled and a fresh booking would have to be made, despite the fact that i was trying to modify the ticket 45 days before the day of the flight. He also told me that from a booking worth Rs.45, 000 only Rs.31, 000 would be refunded and an additional amount of Rs.1, 600 would be deducted for depositing the amount into my bank account. I was informed that this amount will not be deducted if i dont request a refund and use this amount for another transaction with the airline. I enquired about the procedure for the same but the customer care representative told me that this could be done only through an airline agent, but the defense concession would not be applicable in this case. So i asked the customer care representative about the procedure for booking the flight ticket from my computer such that the amount to be refunded can be used in the booking, but he refused to do so and told me that such a booking cannot be made from my computer, leaving me with the sole option of cancelling the tickets and making a fresh booking. In this way the customer care of the indigo airlines did their best in misleading me so that they can deduct maximum amount from the money to be refunded. Being a regular customer of indigo airlines, i requested for a complete refund of my money as i had contacted them just after 4 days of the original booking and 45 days prior to the flight, but my requests were all but in vain.

Dear Sir, As per our conversation I have been provided with a voucher[protected] worth Rs. 3, 422 - which is to be used (against my ticket cancellation amount) to book an air ticket before 9th Dec. 2014. Accordingly I tried to book a ticket from Mumbai to Kolkata. But voucher is not working. What to do now? You may please send me another voucher to credit my deposit amount. with regards PARAS DE a/c no. [protected]

I had booked a ticket for 4 people for a total of Rs.45192 in Indigo airlines. Later when i had to cancel the ticket their customer care representative told me that only Rs.32000 would be refunded and an additional amount of Rs.400 per passenger would be deducted for depositing the amount into my account. They even levied taxes on the cancellation charges which is totally unfair. I had cancelled the ticket more than a month prior to the journey(ticket being booked for 19th Dec and cancelled on 5th Dec) and the airline should refund more amount. Moreover, they had assured me that my money would be refunded within 5 working days but it has not been deposited into my account even after 13 days.

I booked one ticket from chennai to coimbatore on 10/11/2014 19.13 hrs. amount deducted from my sbi account but ticket not booked showed session expired. below are the detials from my saving bank account TO TRANSFER INB Indigo Airlines INDIGO_AIR Payments ASBI[protected]IG00ELRSC6 TRANSFER TO[protected] verify ur records and refund at the earliest.

My daughter Dr.Ramya and her friends had booked tickets to Vijayawada from Bangalore for Indigo scheduled to depart @ 8pm 6/10/2014. Booking reference no.F3YL7F. Since they are frequent travellers I did not accompany them. Though they are on time they have cancelled the security check slips and denied boarding pass. Three doctors(girls) had undergone horrible experiences. They engaged a taxi from Bangalore to Vijayawada during that rainy night and travelled alone. No male member is there. Duly registering the taxi with the airport poice they have travelled. The airline people have simply refused as 'you are late'. First derecognise the licence and redress my grevience. They took the photo of time and departure details. naidu.[protected]@gmail.com mob [protected]

I complaint your stewardess and your captain, im from Kolkata to Delhi Flight Number 6E 204 Sear number 8D time of departure 02:45 pm from Kolkata i arrived around 05:20.

In this regard, when i was waiting the front toilet around 6mins im waiting because we have person, the stewardess came to me saying you go to at the back toilet because the captain want to toilet. My goodness it is the right or the treatment of the passengers? i think is not good im more than 3 years working here in Delhi as Diplomat only that time i encounter of that behaviour. That is insult with me if the captain officer, im also officer so that he knows. Many staff and directors from Indigo getting visas my office i approved that to continue of our service.

kindly action this incident

Julito C. Babatla

Dear sir/ madam

Here my friend Mr Rajinder Chowdhri make a ticket in your air ways from Hydrabad to Chandigarh on today i.e 8 th Nov-2014 dept time 7.20 am. by
flight no- 6E-247
SEAT NO-26 D
.According to him he confirmed his boarding with in seduled time of your flight system.
but with out any announcement flight left him.
In this way he suffer more and faces a lot of problem both financial and mental.

He make another ticket in your airways
the details are on below flight
flight no- 6E-312
SEAT NO-21 C
HYDRABAD TO DELHI
HIS CONTACT NO-[protected]
Here i requesting you pls help him on this regard. Because in this irresponsible way passengers were faces more . It will create a bad impression on your flight system.
Contact him soon sir . He is now in hydrabad airport.