IndiGo Complaints & Reviews

Sir, This is regarding vanishing the balance amount Rs.3422/- from my customer a/c [protected]. Earlier many times I had pleasant journey with Indigo. But due to my baby child I had to stop my journey for about one year. On 1st November, 2013 I cancelled a ticket and the amount 3422/- was deposited in my Indigo a/c [protected]. During this Diwali I was trying to book a ticket. But balance amount was not being deducted. So, I stopped booking. Again few days back I tried again to book ticket. I was puzzled by seeing that balance amount is zero. I am hopeful to refund back this amount to my customer a/c so that it can help in booking my ticket for January, 2015. At the same time I like to suggest Indigo few points to avoid such embarrassing situation which can hurt your precious customers. Suggestions: 1. Give mobile alert or drop mail to mail box to alert customer that the balance amount is idle for a year.2. If customer does not response return back the amount to customers' a/c registered with Indigo. regards PARAS DE, goindigo a/c no. - [protected]

This is to bring to your notice that your airline staff Mr. Shashikant (employed at Ranchi’s Birsa Munda Airport) misbehaved with my mother (you can verify the CCTV footage). There is a death in family and we reached airport 30 minutes before departure, but instead of listening to our plea, he misbehaved with my mother and rather supported some other passenger (a girl) who herself was boarding 2 minutes before our arrival. Not only he assisted in carrying her luggage till the flight, he also called up a co-member and pleaded on her behalf. My mother was standing and crying infront of him, holding his hand, but he shrugged it off. We pleaded your other staff members to let us contact some higher authority as we had to reach anyhow because of death in family. But I am sorry to say that, all Indigo staffs were mere spectators and were enjoying our misery. This kind of attitude was unexpected and is dis-heartening. I would request you to take strict action against this employee of yours who should not discriminate among passengers and RULES SHOULD BE SAME FOR EVERYONE…I can forward you the call details which specify the time of our arrival at airport and you can also view the CCTV footage. This employee of yours (Mr. Shashikant) called up the airline crew and pleaded for that unknown passenger saying “yaar, isko entry dila de please…last please” and my mother was crying infront of him and his callous attitude was visible to everyone out there. He even said “ main aapko itna value nahi dunga, main passenger ko itna value nahi dunga, main apne kaam ko value dunga” What kind of language is that???????? Finally some other staff member allowed my mother to call me up and I received a call at 17:37pm (from +[protected]. The airline authorities said that even if we arrived 20 min before, my mother would have been able to board the flight. But for your information, we arrived 30 min before and still my mother was not allowed. And after much wastage of time, she was allowed to called from a landline (I am attaching the photo proof of call details) 18 min ago and till that time gates were open. Please take strict action against this person… My airline PNR is Z1Q8JB. Date of departure- 2nd Nov, 2014. Time 17:55hrs. Name of passenger: Mrs. Daisy Prasad Contact no- +91-[protected]/[protected] Please refund my amount for both ways as I had a two way ticket.

It was my first & worst experience of my life. I called Indigo reservation to book the package for my honeymoon trip & because of wrong information entered by Indigo agent while creating the itinerary; I couldn't go for my honeymoon trip. I called in the morning on the day of my trip for the reservation and flight confirmation and call center agent confirmed that everything is OK and flight is on schedule. When I found out that itinerary had a wrong date, I called Indigo call center right away and asked the agent to have person (who created my itinerary) call me back but no one called back. I called back again next day and talked to Beni and explained him everything and asked him to verify call records as Indigo do record calls but Beni only checked emails history stating there is no mention of October month in emails. More importantly no one from Indigo contacted me to confirm my trip status. To cross check the reservation date with Taj Hotel, I called Taj and I was told that reservation is from 21Oct till 25Oct. Indigo really messed up & more importantly ruined my honeymoon trip plus 80, 000 INR went in water.

Dear Sir, Good day to you ! I got my flight from Delhi to indore on 26th oct.2014. I got late coz, my wife is pregnant ( with medical certificate). My Flight time was on 4.55 pm. I reached on 4.35 pm. I requested to Mr.Gaurav(Manager) & other staff for check- in. But they allowed me to check- in. And they were not supportive. Also I've told them to give my money. But they said no. Please help me out to get my money back. Regards, Javed Shah

I travelled today from chennai to ahamadabad in indigo 6E 237 at 2.05 pm Dep. i reached at ahamadabad at 4.o5 pm . however i didnt get back my baggage . baggage tag number 6E [protected]. its a red colour tralley bag. bag brand is sky bags. also I given complaint and got property irregularity report. with a conduct number of [protected]. however till now i didn't get any response from your side. I request you kindly search and find the bag and return to me . all my certificates and laptop is there. Its about my life. Please do the needful. Please. thirukumaran [protected]

Dear sir /madam Hi My self Suresh Kumar Rajendiran I was returning from Chennai to Jammu on 28 October 2014. Details PNR D9Q9KQ Flight 6E 276 & 6E 551 Seat 14A on Both. I Iost my credit card and 2 Nos Pen drive (8GB, 4GB) with my all personal details and important office files also is there please return me as soon as possible. I have doubt with Ground force team please check and return me. If anything is happen in future with my personal photographs its full responsibilities of Indigo Team. Contact no [protected]/[protected] mail id [protected]@gmail.com

I have booked an air ticket in Indigo Airlines from Delhi to Ranchi for 28th September 2014(PNR:G9WGFQ). I also made web check-in two days prior to my journey date and got the printed boarding pass with seat number 9A. Flight departure time was 6.45am and the boarding time was 6.00am. My luggage was exceeded the allowance of Indigo airlines that is exceeded 15kg and so airline staff asked me to pay the extra baggage charge after issuing me the boarding pass. I went to another counter to pay the extra baggage charge but the staff on that counter told me to wait for some time as the system was slow and I was standing 2nd on the queue. Airline staff spent 30 minutes to take my payment for extra baggage and the time was 6.15 and when I have got the clearance for boarding. In the mean time airline authority told me that the boarding gate is closed and they did not allow me to board and travel even after I have got the boarding pass. But this delay made only by the Indigo Airline for which I missed the flight. Airline authority refused to refund the airfare of Rs.5915 and again I booked another ticket (PNR: U1KUSB) for next Indigo flight from Delhi to Kolkata for Rs.16832 as Delhi to Ranchi flight was not available on the same day on 28th September 2014. Indigo airlines is responsible for this loss of my important time and money(Rs.16832). So I need full refund of the air fare of Rs. 16832/- with the compensation for losing my important assignment due to the mistake of the airline to refused me boarding even after issuing me boarding pass.

Hi, I was suppose to fly from New Delhi To Lucknow on 23rd Oct'14 morning.The flight no.6E 444 was scheduled to fly at 6:25 A.M. but took off before the scheduled time and my flight was missed. I had my security and baggage check in done on time as I reached airport in between 5A.M. to 5:15 A.M.I also had my boarding pass but was returned to the staff for the cancellation purpose.When I enquired regarding why was my flight missed I was informed that its my fault and the airlines company did not gave any last call .My luggage was also damaged and the Indigo staff's behaviour was not as per expected.I suffered a lot of financial damages summing up to somewhere around Rs.200000/- as I missed my deal meeting in Lucknow.I am submitting the proof of my ticket and the airlines department can check my details of security check in their system as my seat was in the first row with meal. I would like to inform you that I reserve my right to take a legal action against the airlines company and would submit remaining proofs in the court if required. Regards, Rohit Chandra [protected]

My mother along with two other ladies passengers including one pregnant women were to travel to Guwahati from New Delhi by Indigo Airlines. Flight number 6E-221 and PNR is UYUN3N. Flight time was 5.35am. They all checked in on to time to the baggage counter and was issued boarding pass, after checking everything. Boarding pass issue time was 4.50am. Then they were asked to move to security check for boarding. it was a huge rush that moment. so they were little bit late. Somehow they were able to reach to the gate number 16. However, when they approached to the gate number 16 to board the flight, they were refused by the indigo airline staff stating that they were late and marked as no show. However, it was still have 15min left to fly the airline. And that's how they missed the flight and could not board the flight. The airlines staff was not at all helpfull and was ignoring them, rather then helping them. It was their duty to find the passenger and let them board in. They didnot do that, after issuing the boarding pass. My mother is a Diabetic patient and the other lady is pregnant. They were actually harassed by the airlines staff. My mother had to run all over the airport to seek help, but no one was there to help her. Later on they had to wait for another 5hrs to get in to another different flight. Which I made the ticket from outside What we have noticed generaly in the airport, that the airlines staff never response to a person who is little bit unknown about the airport. But it was their duty to help everyone at same level. Please look into the matter very seriously and urgently. We need compensate on that hassle that we have faced.

I was traveling by flight no 6E-254 from Jaipur to Mumbai on 25th oct. Probably you may be aware that few passengers do get ear drum problem during take off and landing this can be prevented if you use cotton.Normally I carry cotton with me but this time I forgot so i asked for the same but i was told they do not keep cotton so can not be given. I think First Aid Box on flight must be having cotton. I am sure such a big Air Line can afford this much service to PASSENGERS. I hope you will acknowledge my mail. Passenger name Anand patil

I have booked round ticket for my son Mr. Saharsh jhunjhunwala from chennai - bhubneswar for 22nd oct 2014 and return from bhubneswar - chennai on 24th oct 2014 via make my trip booking id no - NF[protected]. Due to preponement and postponement of the flight by the airlines, i was forced to cancel the ticket because my son is an IIT Madras student, he has to attend his classes on time . At the time of cancellation of the ticket, I got a mail that I will get full refund due to preponement and postponement of the flights, but to my surprise they have deducted Rs 3790.00 without giving any information. I would like to request you to intervene and pl see that I will get my full amount. regards Suresh jhunjhunwala

TO THE MANAGER INDIGO AIRLINES RESPECTED SIR, SUBJECT: TICKETS PRICES REDUCESD A LOT AFTER BOOKING MakeMyTripBooking ID: NF[protected] Booking Date: Mon, 20 Oct '14, 13:22 hrs HYDERABAD -DELHI Indigo 6E-388 6TH NOV 2014 DELHI-HYDERABD Indigo 6E-301 7TH NOV 2014 WEHAVE DONE THIS BOOKING FROM MAKE MY TRIP AND HAVE BEEN CHARGED RS13047=00 ON 20TH OCT 22ND OF OCT SAME FLIGH HYDERABAD -DELHI Indigo 6E-388 6TH NOV 2014 DELHI-HYDERABD Indigo 6E-301 7TH NOV 2014 THE ONLINE SHOWSPRICE OF Rs 8000 RS 13000 on[protected] RS- 8000 on[protected] time 4.00pm [protected] 5000 DIFFRENCE IN TWO DAYS SIRPLEASE UNDUSTAND THAT WE USUALY DO ADVACE BOOKING TO GET BEST PRICES TO SAVESOME MONEY. TRUSTING YOU ALL AND KEEPING MEDIATERS LIKE MAKE MY TRIP .COM.PLANNING IN ADVACE BECAME LOSS TO US .IF WE CANCELL THE TICKETS ON 22NDOCT AND AGAIN MAKE THE TICKETS THEN ALSO WE WILL BE SAVING RS1500. BEING YOU REGULAR INDIGO CUSTOMERALWAYS WE MAKE TICKETS IN ADVANE SO THAT WE SAVE SOME MONEY.NEVER EVER ITHAPPENED IN OUR LIFE TIME THAT PRICES DECRESED AFTER MAKING TICKETS . YES THERE WILL BE UP AND DOWN OF 200 TO 300 WHICH CAN BE BARE. WE ALWAYSNOTICED RATES HAVE BEEN GONEHIGH WHEN EVER WE DID ADVACE BOOKING .AND WE ARE VERY THANKFUL FOR THAT ALWAYS. WE KINDLY REQUEST YOU TO LOOK IN THIS MATTER AND HELP ME OUT . YOUSMALL INDULGENCE IN THIS MATTER WILL BUILT OUR TRUST MORE TOWARDS INDIGOAIRLINES IN FUTURE. RITESHKUMAR HYDERABAD EMAIL: [protected]@yahoo.com Phno:[protected]

Kind Attention- Mr. Sarvesh Tiwari, Hyderabad This is with reference to my booking (PNR ID4QHH) from Hyd to Bom on 20.10.2014 at 5:50 am via Indigo Flight 6E 319. I had done a webcheck on 19.10.2014, and as per instructions for passengers who do a web-check in, arrived at the airport 45 mins prior to the departure time. Upon arrival at the airport, I collected a print of my boarding pass, which was also given to me at the Indigo counter inside the airport by your personnel. Thereafter i proceeded for the security check-in. The line at the security check-in was long. A display board in front of the check-in area displayed the status of flight 6E 319 as "Boarding", whereas a status of a spicejet flight immediately after 6E 319 displayed "final call", unlike Indigo which kept displaying "Boarding" at all times and not once intimated the passengers that it was final call. Assuming that boarding is still under way and there is no hurry, it being Indigo's regular practice to inform of the flight status, i kept waiting in the line from 5:15 am to 5:30, after which i, on my own, requested passengers to allow me to move ahead. I had completed my security check-in by 5:32 am, (approx 20 mins prior to departure time) after which i was proceeding to the boarding gate when i was stopped by your personnel who told me that the boarding gates were shut. I subsequently had to pay an additional amount of Rs. 2929 to get on the next flight. Kindly note the following: 1) I had followed all instructions given by Indigo for web-check in passengers and arrived at the airport 45 mins before the departure time. It was because of this that a boarding pass was given to me in the first place by your personnel. 2) All flights operating from airports are aware when there is a rush. As a mater of due precaution, it is their duty to inform passengers when the final call for a flight is underway. May i bring to your notice that spicejet adequately fulfilled its duty by indicating to the passengers that the final call for a flight was underway. However, Indigo personnel did not think it necessary to do so. I am curious to understand whether Indigo feels it is necessary to inform a non-defaulting passenger waiting in queue for security check-in of the correct status of the flight, or whether it shuns all responsibility in this regard. I would also like to bring to your attention that your ground staff (Mustafa) accepted responsibility for not displaying "final call" for passengers waiting in queue for security check-in, and suggested that i should get in touch with Customer Care. 3) I am aware of your policy stating "all boarding gates shall close 30 mins prior to the departure time". However, i urge you to clarify whether this policy is binding at all times, because as a matter of practice, Indigo allows its passengers to board even 5 mins prior to the schedule departure time. I say this because I have been allowed to do so several times, along with several other co-passengers. 4) In any case, I was in the security check in queue at the right time, but due to lack of intimation of the current status of the flight by your personnel, i did not take additional measures to move ahead in the line, which i did only at 5:25 on my own account. I believe Indigo to be a reputed world class airline which prides itself in the service it provides to its Customers. I did not default on any time limit set by Indigo and did not fail in following instructions, and therefore believe that i cannot be held responsible for default. However, Indigo chose not to display information regarding the boarding status, thereby causing me to miss the flight, incur additional charges, as also other consequences due to late arrival in Bombay. If Indigo indeed lives up to the claims it makes, it ought to accept responsibility for the mismanagement of this morning's affair and take appropriate action. Expecting a prompt response. Regards, Manya Bhardwaj

It has been a hopeless experience travelling through Indigo Airlines. Though i do not prefer Indigo but had to book since did not find a seat in other Airlines timings of departure. On 7th October morning for 6:20 Am flight i had to reach Airport prior 45 mins for boarding. I reached Indigo counter exactly at 5:35 Am. They did not entertain me & charged me INR 6000/- to accomodate in next flight. For such a cash starved airline this was expected. But what is not expected is the manner in which recovery is done through such unethical manner. I swearin of not travelling through Indigo airlines in future & also will try to spread this message of how pathetic is the service as well as incompetant behaviour & mindset prevails at Indigo. I want my money back??????

I was travelling from Kolkata to Chennai on the 13th of October 2014, in the Indigo flight 6E-526 with the PNR as F9D7QD. I reached Airport 1 hour 35mins before my departure and in spite of having a web check-in done, I had to wait in the normal queue like always (I don't understand what is the point in doing a web check-in). While in the counter, my check-in baggage was 3 kg extra obviously which could not have been allowed, but I could have taken few of it out in my hand baggage which I could not because I wasted almost 1 hour in the queue and didn't have much time. My point here is, just because your staff knew that I did not have time, she took advantage of the same and took charges for the same from me. Otherwise I have been allowed before, with 1 or 2 extra kg, as a goodness gesture of course, or weighed with the cabin baggage and allowed, if the total came to 22kgs. The behaviour I felt was very partial and I would re think before booking another Indigo ticket. Would appreciate if anything could be done to rectify these kind of dissatisfaction to customers.

i Travelled from HYD to MAA on 27 Sept 2014, i didn't get any kind of good response from Indigo customer care office at Chennai Airport, i was raised PIR about my baggage damages but till now my travel baggage was not replaced or repaired by indigo service, i really hurted my indigo customer care officers, there is no responsible person to give clarity about same issue, Normally i prefer to travel by indigo for my official trip but now i lost my hope and believing indigo because of Customer care response i am really unhappy to prefer indigo to travel, kindly replace my Travel Bag if you can Please refer my attachment given by Indigo customer care Chennai airport Details Name P.Esakkimuthu TN Baggage tag number [protected] Contact details [protected] [protected] [protected] p.[protected]@mahindra.com Thank you

Account No :-[protected] Amount :- Rs. 11032.00 Sir My account has debited through IBP bill desk[protected] on dt[protected] . The fund was suppose to utilize for INDIGO Air ticket booking .I was unable to book on that transaction since no e ticket generated.Also your customer care confirmed its a failed transaction. But till now after 72 hours of unsuccessful transaction the amount has not credited to my account Please look into it and credit to my account . Regards Manoj Gogoi

INDIGO WOES Traveler - Dr. Sruti Mohapatra STATUS – Physically Challenged Special Services - WCHC Flight - 6E 259 Date - 27/09/2014 PNR - D63G5Z Seat - 30B TROUBLE AT DELHI My travel woes started with entering the airport. There was no Indigo staff available to help me wheel inside. My attendant, pushing my wheelchair and the luggage trolley alternately, we reached the Indigo counters. Despite waving my hand no one responded till we reached the counters. Every flight with Indigo has been a tale in agony. Initially they made me wait as they could not decide on which kind of chair I was to be taken in. I was told I could be seated on my wheelchair and it will go till aircraft. I informed them that CISF will not allow. Then a wide chair was brought. Again I explained that I cannot walk. Next a narrow one was brought. Then I was made to wait for over 20 minutes as the special assistance person was busy dealing a regular client. I requested that my wheelchair being fragile should not go in belt but taken separately and delivered near the aircraft in Bhubaneswar. Then it took them 20 minutes to search for a ‘Delivery at Aircraft’ tag. I was told that the tag was not given to wheelchairs and only to strollers. It took me another 5 minutes to convey that these tags are given for wheelchairs as well. Finally a stroller tag was attached to my wheelchair with ‘Delivery at Aircraft’ sign. There was no seat available for a wheelchair user, . I was assigned the last row. Finally I was taken to the aircraft. The Indio staff stood near my seat as no air hostess came forward to assist in lifting me to my seat. One air hostess came near and stretched out her hand with a smile. I said I cannot stand or walk please lift me to the seat. Without a word she turned around and walked away. When captain announced it was time for door closing, reluctantly another air hostess came and lifted me to my seat with the indigo ground staff. TROUBLE AT BHUBANESWAR I reached Bhubaneswar. I asked for my wheelchair near the ramp. I was told by the airhostess that it was being taken care of and I had nothing to worry. Another 20 minutes wait, after the last passenger got off, before some ground staff came to take me. Where is my wheelchair I asked. I was told to get down and it was on the ground. It took several discussions, nodding of heads, gestures before I was very roughly pulled out of seat and dumped like a sack of potatoes on the wheelchair. On reaching the ground my wheelchair was nowhere to be seen. ‘You will get it the luggage belt.’ A chorus of voice repeated. ‘Why did you send it on the belt it will break.’ ‘No madam it was taken separately.’ Was the assurance given. It had a delivery tag to be delivered at the aircraft fell on deaf ears. On reaching the belt I asked for my wheelchair. The Indigo staff (Sujata Sethi) there responded it was coming on the conveyor belt. ‘Conveyor belt’ I screamed. This was the fifth time I had given specific instructions not to bring the chair in conveyor belt as it was causing structural damages to the lightweight duralium wheelchair. I asked for the senior most official of Indigo in the airport. The same staff responded. I asked her why was my wheelchair not handed at the aircraft and brought on conveyor belt? She said it was a mistake. I asked her for a complaint book. She called someone on the phone. Another young man arrived. Said he was the senior most staff (Swaroop Das). I asked the same question. It was a mistake and I apologize on behalf of my staff. Will your apology repair my wheelchair? By then my wheelchair had arrived and the wheels were not balancing. Again the alignment had been damaged due to rough handling. IT IS ANOTHER MATTER THAT the lady Indigo staff near the luggage belt spoke half lies and argued unnecessarily. This is not a one time event. Every time I fly Indigo I face these problems. Hope the management will take to task erring officials and provide ease of flying to travelers with disabilities. MY QUESTIONS 1. How many times will Indigo break my wheelchair? 2. When will Indigo stop assigning the 3rd row seat to regular passengers and keep it till the last for wheelchair passengers, if any? 3. How many times will I have to complain before they will stop sending the wheelchair in luggage belt and bring it manually separately so as to prevent breakage? 4. How many times will I have to complain before wheelchair will be delivered near aircraft? 5. How many times will I have to explain to attendants that I need assistance and cannot walk at all despite mention of WCHC in my boarding pass? 6. When will Indigo staff be trained in a standardized process of escorting and seating travelers with disabilities; proper handling of wheelchairs, crutches etc. so that no damage is caused on the one hand and ease of flying is experienced by the travelers. 7. When will I receive an action taken report on my complaint MY SUGGESTIONS 1. All erring staff must be chastised and they pen letters of apology to travelers. Writing down something impacts the thought process and will prevent repetition. Further they will become conscious of needs of travelers with disabilities and various rules and regulations. 2. Regular training and refresher training be included and conducted to improve airline crew’s efficiency and capability in providing services to disabled fliers.

Sir/Madam, I am a frequent traveller on Indigo flights.However, I am surprised at the behavior of the Indigo ground staff at Indira Gandhi International Airport, New Delhi, Terminal 1D. My flight was scheduled for departure at 2:35 PM on 05 Oct 2014.I checked in my baggage and got my boarding pass by 12:45 pm. To start with, after security check, none of the screens displaying the flight status at the airport displayed the correct status.When I realised that the screen did not display the correct status, I rushed to the gate for my flight boarding.At 2:15 PM when I asked your ground staff about boarding the flight, I was told that the gate is already closed.Instead of helping me with the boarding, the staff spent about 10 minutes arguing that they cannot help me with boarding. I was denied even contacting the senior officials of Indigo saying that the ground staff there are the managers.I was forcibly made to exit all security checks.My request for a seat in another Indigo flight to Pune was denied as well.On asking for help in any other airlines, the staff was extremely rude and uncourteous.I had to take a new ticket for Delhi-Mumbai 6E 169. While I boarded this flight on time, scheduled for departure at 4:20 pm, I saw the air hostess allowing a passenger at 4:10 pm.I will never, ever in my life take Indigo flights, neither I would suggest anyone to do that. I would like people to know what kind of service Indigo is offering.The fresh ticket costed me around Rs 11, 000. You are requested to either refund my money or issue me a ticket voucher in lieu of the above mentioned ticket. PNR Number for flight 6E 105 - V2WF5Y Awaiting your co-operative action. Suchita Jaiswal

Hi, While travelling on 12th Oct 2014 from Hyderabad to Bangalore by Indigo Flight number 6E 465 at 11 AM, the content is missing from one of our baggage. Following are the details: 1. PNR: M7MSFJ 2. Baggage number: [protected] 3. Missing content details: White color polythene bag with print naming : LUCKY shop, VISHAKAPATHANAM containing 3 ladies dress materials and 3 stitched designer blouses which was within the maroon color trolley bag. NOTE: Please check the attachment for more details. Requesting the concerned authorities to take the case and do a thorough investigation on this matter as we would not expect such an incidence from your airlines to any of the customers. Thanks, Srivathsa Dixit/Poornima Umashankar.