IndiGo Complaints & Reviews

We were 8 passengers in group, travelled on flight 6E 277 on 06.10.14. from Chennai to Kolkata.
My seat number 19 E along with my four members.

My parents ( Lokendranath Mukherjee & Anjali Mukherjee) aged 75 years and 81 years were allotted 3C and 5E both wheel chair passengers.
My daughter aged 8 years got the seat 5D.

We booked our food in advance.

We repeatedly tried to tell the air hostesses namely Uma, Khushboo and Rohini (names as we tried to recognize) to provide food to elderly and kids sitting far from us.
Since the trolley was there in the mid way we could not go to them.

The air hostesses did not bother to provide any food packets to the hungry elderly persons or to my kid.

When I asked the explanation while leaving the air-craft they told that they did ask for.

I feel your airlines hostess are not well trained to take care of elderly people or kids which may lead to severe problem for such passengers.

Being frequent travellers in several airlines across the globe we have not faced such inhuman behaviour from the cabin crew / hostess which is actually keeping the elderly and kid hungry in a night flight.

As we are Indians it is our tradition to prefer wheel chaired/elderly persons or infants.

Please take care to keep away your staff negligent from duties which can be treated as deception otherwise.

Hope you take proper actions from your end.


Jalesh Mukherjee
[protected]

To,
The managing director.
Indigo
Gurgaon

Hello sir/madam,
First of all i want to ask from where you hire your air hostess? I was travelling to bangalore and i got the most worst service ever. As i was taking my nap so in general they asked me what would i like to have for snacks, i replied let me check menu and will get back to you. For atleast three times i showed my hand to her but she deliberately dint respond as she was serving my fellow co-passengers just beside me. Can you give an explanation to this? Most of the air hostess didnt even respond to the calling bell thats provided in your a320 aircraft. Somehow i think her name is dhriti. I dun remember. Explanation needed?

I was on flight 6E 112 from Bangalore to Delhi (5:15PM - 8:55PM; 5 October 2014; Booking reference: E3I4KF). I checked in one of my baggage as 'Fragile' but when I reached home and opened the bag, 2 of the showpieces worth INR1, 200/- and my sunglasses worth INR 4, 500/- were found damaged.

I HAVE AVAILED FLIGHT NO 6E 352 ON 4TH OCT'2014 FROM CALCUTTA TO HYDERABAD & HAVA BOARDING PASS WITH NVML SPECIAL SERVICES. AIRHOSTESS WERE BUSY TO SELL THE MEALS TAKING CASH FROM THE PASSENGERS, BUT IT SHOULD NOT BE. FIRST THEY HAVE TO SERVE THOSE WHO HAVE ALREADY AVAILED FOOD SERVICES AT THE TIME OF BOOKING.THEN THEY CAME TO ME & I HAVE SUPPLIED THEM THE COUPON AS I HAVE CHECKED IN THROUG WEB SERVICES, THEY ASKED ME FOR WHAT I WANT .I HAVE NO IDEA ABOUT THE FOOD WHAT U WILL PROVIDE WITH MY NVML FOOD SERVICES TICKET THEN I ASKED FOR COFFEE ALSO SAID NVML .THEY HAVE GIVEN ME ONE PAPRIKA CHICKEN SANDWICH NOTHING ELSE.IT SHOULD BE THE PROPER WAY WHY I HAVE TO ASK FOR FOOD WHEN I HAVE ALREADY BOOKED IN ADVANCE.NVML MEAL SHOULD BE SERVED IN A PROPER WAY WITH A TRAY ALSO WITH DRINKING WATER.YES THEY MAY ASK FOR TYPE OF SANDWICH-PAPRIKA CHICKEN OR ...I JUST WANT TO KNOW WHAT ARE THE ITEMS U WILL SERVE FOR BOOKING FOOD IN ADVANCE, THEY WHY SHOULD I BOOK FOOD I ADVANCE.IS SANDWICH & COFFEE ARE THE ITEMS U SERVE

My daughter Srilekha Nambiar have been travelling from Lucknow to Banglore on 25th September 2014 indigo flight 141 vide booking number N6EU4LN5S on landing at Banglore i could not find my baggage so when enquired officials informed that the baggage was not loaded and it will be delivered at Cochin where their operations are done but as we are staying in kannur i asked them to send it to my native place i e Kannur today i e 02/10/2014 after (7 days) they have given a number of DTDC to track the baggage when enquired i got a reply stating that the items has been sent via courier with the given id number of DTDC when i enquired i got information that the courier service will be holiday for 2 days ie on 2nd oct and 3rd oct the food items in that baggage might have been destroyed and the irresponsible attitude of the officials make me not to travel with your aircraft again. Is this the responsibility of indigo towards the passenger? Do i need to move to consumer redressel cell to lodge a complaint? Padmakumar

The PNR number are (1)MCHWTK booked on 6th Aug 2014 for Rs.72, 174. and (2) V43324 booked on 7th Aug 2014 for Rs.12, 029.. The above amount are paid by using debit card Rs, 29207/- Rs 40, 000/- by using credit card and Rs. 15000/-- by cash Total Rs 84, 203/- was paid. I cancelled the both ticket on 10th September 2014. I was paid the cash amount of rs.15000/- instantly at the Indigo counter. On 17th a sum of Rs.11829/- was refunded to my SBI A/c. After that the rest amount has not been refunded to my account yet. Each time I contacted the Customer care about the refund, they very politely answered that wait for one or two day the amount will be credited to your account. Near about 20 days have been passed but I have not received the rest Rs.69, 207/- The customer care personnel are neither in a position to intimate me transaction ID of the refundable money nor they are in a mood to register one complain about this matter. I am now in need of the money. Is Indigo going to return me the entire amount with interest for the delay???? I think this is not at all professional Sujit Mohapatra Bhubaneswar [protected]

Dear Sir/ Madam, I made a booking with IndiGo airlines for 2 return tickets from Bangalore to Hyderabad. The booking reference number is H3WW4S and the total amount charged was Rs.9238/- Due to unforeseen situation I had to cancel my booking which I did today. Almost 3 months prior to the date of journey. To my amazement I see that the cancellation charges charged by the airline amounted to Rs.7000/- almost the entire amount !!! I spoke to the customer service person of the airline and he says that there is a cancellation charge per passanger per sector. I looked up the terms and conditions on the airline website but no where in this terms and conditions does it mention that the cancellation charges will be Rs.1500/- per passanger per sector. To me sir this looks like daylight robbery. An airline should not be allowed to charge arbitary amounts as cancellation charges unless it is clearly mentioned in the ticket and the terms and conditions at the time of booking. I request that this is taken up with the airline. I also request for a full refund of my ticket amount. Thank you, With regards, Mohan

dear sir/madam, i travelled in your flight from kochin to chennai on 12th of sep 2014. it was the first time in my life i used a flight to travel to my destination, since i was travelling for the first time i didnt knw about where to give my luggage . as i saw many travellers for the same flight carrying thier luggage with them, even i did the same. my bag was a bigger bag, and when i went for boarding the plane, i noticed that my bag wont fit in the luggage space above the passenger seats. then i told your ground staff mr.nithish that i did not know that luggages should have been given to the staff in indigo counter and i told i am first time travelling in a flight, , then mr.nithish started shouting at me, , "telling dont you know all this basic things" and was shouting at me and at last he took the luggage . i felt very bad with your people doing like this to a first time passenger, and i am sorry to say that i wouldnt use your flight anymore and wont let any of my friends to use it either. very bad indigo..very bad. especially mr.nithish ground staff for indigo in kochin had a very bad behaviour.please give them training for basic things.. remeber without customer no business!

Sir, I take a indigo ticket chennai to kolkatta on 18/09/2014 morning 4:49 AM. i finish my security then, scanning, next i go to boarding, at 5.00Am The boarding counter girl talk to another guy, dont care my boarding .after 5 minits later, she ask me i close the boarding counter.I request that girl;then boarding incharger Mr.Ravi.dont accept my boarding. Nobody guide at last time . We choose for flight travel for emergency. But they are not understand i will go to the court now. I have all evidence in my hand Date.18/09/2014 Flight No 6E 527 Maa to Ccu

I booked Indigo flight 6E 433 from Bangalore to Kolkata on 17th September. The flight was supposed to depart at 11:10 am and accordingly the boarding gate should be closing at 10:25 am. I reached the counter at 10:25 and was asked to go to counter no. 33. However the lady there was busy in sorting some other problem and asked me to wait. 5mins later she asked me to move to counter 31 since she was still unable to sort out the previous problem. When I moved to counter 31, I was told that the boarding is already complete and there is no way I can board the flight. I was also told that the boarding gate closed at 10:20 am. When I paid Rs 7500 and rescheduled my ticket to book the next flight 6E 422, a man was arguing with the lady at counter no. 33. Apparently he was also supposed to board the 11:10 flight to Kolkata (6E433). The man argued like a local train passenger and finally the lady at the counter called someone and then issued a boarding pass to him. The incident completely changed my perception about the no. 1 airlines in India. It is extremely disturbing that Indigo resorts to such cheap tactics for extracting money from passengers. The 60-70% occupancy in 6E 422 can only strengthen that point. I always used to choose Indigo flights while travelling during my job. Currently I am a student pursuing my MBA from an IIM. But after entering the corporate life again, I don’t think this disturbing experience would ever let me choose an Indigo flight for my journey. I would like to understand how I was not allowed to board the flight, while someone arriving 20 minutes after me was allowed to board the same. My booking reference no. was C2B28V

I Dr. (Mrs) MINATI RATH was coming back from Mumbai to Delhi with my office colleagues by Indigo Airlines 6E 186 on 5thSeptember, 2014 (Departure at 5.35 PM). Fourteen of colleagues were traveling & five o[censored]s were in one row (Number 27). Mine was 27D and to my left and right were Dr. Abha Dhuriya (27C) and Dr. Chhaya Tiwari (27E) respectively. Two of your airhostesses (Rinee and Stephe)were very rude and arrogant not only by me but to several other co-passengers besides my colleagues. They were very slow in their job assigned to them i.e. serving food and beverages. When they reached us, one of my co-passengers in front, was upset with the delay and told the same to the two them. I also supported that it was already late and plane had started to descend. When they came to our row, I tried to hand over my boarding pass, as we had pre-booked corporate meals. Both of them ignored me and took boarding passes from four of my colleagues. Then two of my colleagues (Abha and Chhaya) tried separately to show my boarding pass to these two air hostesses, but in vain! Then they left me and proceeded to the last row and started serving food from there. When the co-passengers behind me also started raising their voice, they came to me reluctantly. Just offered me juice and disappeared. Then announcement was done for landing. Again after request by my colleague Chhaya (when then came to collect trash) that why they were not giving me cashew nut I had asked, one of them came and gave me nuts when plane was about to land. To my utter surprise, after this Rinee came with a full glass of water to me (I had not asked water!!!) and forced me to take. When I refused, she poured water on me and without even saying sorry handed me a tissue. I was very upset already and was looking at her name plate. To my disbelief, she laughed away and asked “noting down my name”? It was really shocking to see her behave like this. I am sure she must have done such things in the past and must be confident that no one would take action against her. When we got down the plane, my other office colleagues also complained against them. This kind of obnoxious behavior is NOT ACCEPTABLE in service sectors (that too private sectors, where managers take extra care to ensure quality of service)!! My mobile no. is [protected] Dr. Chhaya’s mobile no. is [protected] Dr Abha’s mobile no is [protected] If I do not see appropriate action against these two ladies of your airlines soon (I should be informed what action was taken), I WILL GO TO consumer court for necessary action! Regards Dr. Minati Rath, a harassed passenger.

I was planning to travel
through indigo as usual but while booking the flight I have come across a
caution before doing the booking that the credit card holder should be
travelling alone with the passenger if the booking is done from abroad. How is
that possible?? I am a house wife not having any credit card travelling with my
child without my husband who is a card holder. I couldn’t do the booking just
because of this unique clause of airlines. Now I have to bring my mom and daughter
who is in India but I cannot do the booking from here coz of you such requirement.


No other airlines in this part
of the world has such a criteria. I strongly feel that you are losing business
coz of this clause.


I feel its better if you go
back to your previous terms & conditions.

I had quite the experience with Indigo airlines headed from Kathmandu, Nepal to Delhi, India. So much so that I felt the need to write a well detailed blog as to why I wouldn't take Indigo again. My first and hopefully last negative review I will ever post - but so necessary to share with others looking to fly Indigo! http://giveforgranted.com/2014/09/indigo-indi-no-delhi-india/

I had a booking on JetConnect flight BLR to Kochi for 14.05 hrs...as I came to the airport too early, I checked up with Jet Counter whether check - in opened or not. They informed me Its indeed opened..but requested me whether I can travel other airline (1 hour early too) as their flight is overbooked. I was happily agreed as I can reach home 1 hour early. Then Jet staff took me to Indigo as there were tickets available on 13.00 hrs flight to Kochi. Then it took 90 minutes for the ticketing staff to say a shameful 'sorry gates are closed'. They made Jet staff and me go here and there several times with foolish reasons and final minutes staff at Indigo counter could not operate computers. However, I am travelling on jet as per my original booking..I wonder if fellow airline staff and it's passenger treated by Indigo staff at Bangalore so nastily, Imagine what is normal passengers who come to the counter..

I had booked a flight from BBi to MAA and back to BBI - i had used the ECHECK option. I have a 2 year old child. Each time Indigo generated 3 different seats each in different rows which are no where near. Do you want my 2 year child to fly alone in a different seat?

Dear Sir, I had booked on indigo flight from Bangalore to Delhi on 19th august on flight No:6E 122 at 5.20 PM Booking Reference VC3DPN I have booked for Non Vega Meal &Nona/c Drink (NVML). But I was not served the food the air hostess collect the meal coupon. Saying the amount will be revert back to your account. But till this date the amount is not revert back to my account so please look into this matter and revert the money to my account as soon as possible

I anil s reddy booked my ticket from srinagar to hyderabad on 30 jun 2014 for 28 sep 14 (Doj) through my friend's indigo id.

I entered my name and contact information for booking but the ticket originated on the name of my friend.
My name and informations are showing in contact information instead of passenger name.
I immediately contacted thier call center but they refused to change and rectify thier mistake. They are saying that the mistake occured by me not by them so i will have to cancell the booking and must book fresh. In this i will loose my money.

Please help me out.
Thanking you
Anil s reddy
[protected]

I paid RS.40608/- through my SBI internet banking against air ticket for JAIPUR HYDERABAD JAIPUR.
Amount was deducted but no ticket was confirmed or issued. I am giving below the details from SBI.


25-Aug-2014
(25-Aug-2014)


TO
TRANSFER
INB Indigo Airlines INDIGO_AIR Payments


MSBI[protected]IGY6494118
TRANSFER TO[protected]


40, 608.00


please help me to recover.

Nagendra Agarwal.
[protected]
[protected]@yahoo.com

Hi Our Indigo flight 6E 109 scheduled at 6.25 am, 14th Aug 2014. from, Delhi to Bangalore . We did a checkin and got the boarding pass as well and our luggage was also boarded onto the flight . But when we reached the boarding gate . It was showing gate closed . and when we consulted and contacted the Indigo Staff by showing the boarding pass, they said that tthe flight is at 8 AM for BLR(which was the next flight for BLR) . They even properly didn'y check the boarding pass, and again we approched them after 5 minutes they said that flight has already left . Neither any anoucememnt was made, though we checked in still how can they misguided us and even didn't contacted before closing the gate and didn't do the annoucement. After Staff that the Indigo Staff even didn't entertaint us and asked us to pay 11k /head if we need to board the next flight. My Contact : Rakesh Ahuja [protected]

Dear Indigo Team, I still await a response on this email. This is highly disappointing and poor customer relations. D. K. Bassi From: [protected]@hotmail.comTo: customer.[protected]@goindigo.in Subject: FW: Reporting Damaged Checked-in LuggageDate: Fri, 1 Aug 2014 10:39:19 +0530 Forwarding this email again.From: [protected]@hotmail.comTo: customer.[protected]@goindigo.inSubject: FW: Reporting Damaged Checked-in LuggageDate: Mon, 14 Jul 2014 22:45:29 +0530 Dear Customer Relations Team, I am writing this to you to report damage to the checked-in luggage during my Kathmandu to Nepal Indigo flight. Please make a note of my flight and luggage detail: Passenger Name- D. K. Bassi Flight- 6E 032 Seat – 7D Date – 13- July – 14 Baggage Belt Number at Delhi Airport: 12 Luggage Number- 6E[protected] I had checked my brand new umbrella which I had bought from Kathmandu on the same day of boarding the flight on 13-July-2014. As per the airlines rules I had checked in my umbrella instead of carrying it with me as a hand luggage.It is extremely disappointing to know that my brand new umbrella was terribly handled by the airlines staff. It is now totally broken and ripped from all over and is beyond repair in absolutely non-usable condition. Dust all over the new umbrella makes it look as if it has been irresponsibly handled by Indigo Staff. This kind of service is totally unacceptable. Further, on reporting this issue to the airlines staff at baggage belt at T3 Delhi no concrete solution was presented and I was offered a sum of INR 300/- for all the damage (which is totally irreparable). I would first like to tell Indigo staff that it is absolutely impossible to buy an umbrella of that size and quality for INR 300. I am attaching the pictures of the damaged umbrella. Mr. Ankur present at the baggage belt at the time of landing also took some pictures from his mobile phone. I hope the customer relations team understands that whenever people purchase something from outside the country it is supposed to be valuable. I am really very much disappointed with the kind of service and handling provided by Indigo and furthermore the on-spot compensation amount is absolutely unrealistic and annoying. Especially when your in-flight merchandise are sold at such high rates, I hope Indigo staff and customer relations team knows the value of products in today’s world. Since, it was bought from a local market in Kathmandu and I had no clue about terrible baggage handling, I did not have the bill for the purchase. I bought for 1500 Nepali Rupees which is equal to INR 938/- hence the offered compensation amount would definitely make me feel sad. I will be happy to send that umbrella to your office in case you need to estimate the quality and size. I am a senior citizen and would have never wanted to follow the long route of email communications but unfortunately, I am disappointed with the service and offered on-spot solutions. I request you to please look into this matter and get back to me at the earliest. I hope I will be offered appropriate solution this time. Thanking you, D. K. Bassi