IndiGo Complaints & Reviews

I had got tickets done from Bangalore to New Delhi. And later got the tickets cancelled.
The cancellation was confirmed by Indigo on 21st December and the customer care executive informed that the money will be credited back to my credit card account within 8 to 10 working days.
I wrote a mail to them again on 8th January and there was response.
I spoke to the Manik (the cutomer care executive) and call continued for...

I had booked online Ticket 6E287 DEL-MAA and 6E288 MAA-DEL on 19-Nov-2012 PNR NO. QR57EA For Rs.10,050/-using Amex reward points redeem vouchers for Rs.5000 and balance through credit card payment of Rs.5050/- .

I had cancelled the ticket DEL-MAA on 22-Dec-12 online and your website state that I should contact Customer Care for Refund. When I called your customer care an executive kept me on hold for about 15-20 minutes after...

Hi,
My husband, myself, our daughter and infant son twenty months had the misfortune to book an indigo flight from Trivandrum to Hyderabad on 12 December 2012. When we arrived at the airport we were harassed by goons who call themselves indigo managers. The PNR numbers are SWYEDA and FWM6BD.
I arrived in Thiruvananthapuram for Flight 6E-315 well in time, and during check-in was asked to provide the Date of Birth certificate...

I booked one Ticket for my Cousin sister Anita Thakker from Nagpur to Bangalore on[protected] using my Debit card from ICICI Bank.
Card was accepted and payment accepted. To my surprise I got a information about Cancellation of said ticket stating that I can not book a ticket for somebody else. It was a shock and on top of it I was told that Rs.2000.00 will be deducted from the amount I paid.
Ridiculous. Kindly check at your...

I just wanted to warn you from Snehalatha V. Rao (Indigo Cabin Crew from Bangalore - IGA7519).

She has messed up my son (Roger) mentally and now he's jobless. Knowing she has been dumping guys since long for fun, he insisted that she wouldn't drag him to commit in their relationship. She thought this is fun and played around with him. She has flipped on such a point on him which has made him go into depression and...

I HAVE BOOKED A FLIGHT TICKET OF INDIGO ON 8/06/12 THROUGH IRCTC PORTAL.AND ALSO CANCELLED THE TICKET(TRANSACTION NO [protected]) ON THE SAME DAY .BUT THERE 6 MONTHS HAVE BEEN GONE, I CAN NOT GET THE REFUND AMOUNT FROM IRCTC.I MENTIONING ALL THE DETAILS IN RESPECT OF THE TICKET CANCELATION.

SOMNATH DUTTA .KHARAR. GHATAL . PASCHIM MEDINIPUR-721222. PHONE NO :[protected]



Cancellation...

I have booked indigo airline ticket for my friend through Yatra.com. While booking online ticket by mistake i have putted wrong spelling for last name and done payment. After payment, i got ticket in my mail and i observed that i have filled some wrong spelling of last name. I called both Yatra.com and Indigo,and request for correction of filled data but they told you can not edit any data. I asked for any alternative solution they told You...

I was travelling from mumbai to hdyerabad in the indigo flight which was scheduled to fly at 2005hours. The flight got further delaye by two hours due to which i had to spend Rs 500 at the airport further.
I had to attend a business meeting in hyderabad at 10 which i could not attend as a result of the delay of flight. Doesnt matter what the reason for delay was,it still resulted in a loss for me which cannot be calculated.
I...

Dear Sir/Mam,

We are really dissappointed from your Cabin Crew team in the Indigo Flight No.6E 551 departure time 11:10am on 22nd November 2012 from Delhi to Srinagar. None of the airhostess told us about the special services which were available on our ticket no. 17A, 17B, 17C, 17D. While same special services were available in the Indigo Flight No.6E 556 departure time 3:15pm on 26th November 2012 from Srinagar to Delhi,...

Ticket cancellation refund
Hi,

I cancelled ticket from Indigo airlines from Mumbai to Jaipur ,
booking reference GP1RAI
Date of Booking 30-10-12
For that Indigo charged cancellation fees Rs 1129 per ticket, that is fine i got agree with that .
But they are not returning the remaining money around Rs.2022 saying that they don't give refund and will add it my indigo credit but i didn't...

sir,
i have booked a ticket from lucknow to bangaluru on 22nd oct 2012 and cancelled it on 29th oct 2012. the booking reference was YWKWLC. the flight number was 6E 164.i booked the ticket through my email id [protected]@gmail.com. but i have not got my refund till now. i called customer care but the person said that it will take 10 working days to complete the refund process. more than 12 working days have passed but i have...

Was travelling from Bangalore to Jaipur via indigo airlines on 9th Nov when a dslr camera,newly bought, was stolen from my checked in luggage. I have sent many mails and made 100calls to the customer relations at indigo airlines but they have not taken any action still. had a bag with a lot of Diwali gifts. Even though the bag was less than 6kgs, the indigo ground staff didnot allow me to take it as hand baggage. Forced me to check it in....

I was travelling from Bangalore to Pune on 10th Nov 2012 on Indigo flight 6E-108, I had a check in baggage of 16.8 kg (weighed at home) but the weight machine at the Indigo counter at Bangalore airport showed it to be 26 kg and I was made to pay Rs. 1260 as excess baggage charge of 6 kg. I weighed my baggage again at a commercial weight machine after getting down in Pune and the weight of the baggage was well within the specified limit of...

I travelled by Indigo Flight 6E-141 on 17th October 2012 from Delhi to Bangalore (Seat 10-A), which arrived at Bangalore by 3:15pm. I had switched off my cell phone as per the in-flight instructions and kept it in the seat pocket. I forgot to take out my cell phone while disembarking the plane at Bangalore.

I got to know of this gaffe by the time I reached the exit gate, then I contacted Mr. Manish (Assistant Manager, Indigo)...

A group ticket was booked on indigo toll free booking number vide PNR No. ENU5BI for eight passengers for journey from Nagpur to Srinagar & back journey date[protected] & return[protected]. While giving name on phone one passengers Mr. Jidewar of whom the the first name was spelled Raju which is his nick name but as per the valid ID his name is RAJEEV. So for spelling correction I requested to concerned agency as the journey date...

I Mrs.Maheen Sultana while traveling in Indigo Airlines from MUM-DXB on the 19th June 2012,met with an accident during my journey , where i was on a wheelchair,taken care by the indigo staff,however at the time of entering the aircraft bus its huge steel ladder fell on my left feet, which had been operated in Oct 2011 for total knee replacement ,also i fell miserably and hurted my back am suffering from a severe back injurury.i was unable...

dear All,

on 21st sep 2012 i was booking ticket on indigo from my i pad for RAIPUR-DELHI 26th sep and DELHI -RAIPUR 1st oct 2012
after completing booking my card got charged for Rs.46016/= on 21st sep 2012 but ticket was not issued.

i contacted you call center they said sir kindly make new booking and choice option pay later and give us booking no.ZN4SLH and we will issue tickets on same fare as your credit...

We had the shock of our life when kept back at the desk and not allowed onboard , courtesy Indigo & sub courtesy Make my trip .. Me and my husband were scheduled to fly on Indigo Flight 06E-244 from Mumbai to Cochin departing at 11:40hrs on Monday, July 2nd, 2012. We reached the Indigo counter at 10:40 hrs (a good one hour before),yet the staff at the counter and the Supervisor Megha did not let us board the flight. We then literally...

I am travelling on an Indigo Flight 6E245 from Raipur to Mumbai via Indore. Few minutes back the flight had landed in Indore. While the cabin crew was identifying the cabin luggage, a green bad was initially found which had no claimant. After some minutes, a traveller identified the luggage as his. When it was identified, the crew members were found making fun of the situation by gestures and conversations among themselves. One cabin crew...

Sir/Madam,

I travelled by Indigo airline from Hyderabad to Mumbai on 20th August 2012 vide 6E 246 departing 7.20 Am from Hyderabad.

I had a checked-in luggage which when i collected at Mumbai airport i found that side zips were opened and my an item of mine Sunglass worth more than Rs.8000 was found missing. Then i realized that my baggage did not have either the security checked-in tag or the plastic locks...