IndiGo Complaints & Reviews

For pnr: t9urgl, i haven't received my check-in baggage in jaipur airport. Waiting from past 4 hours but haven't got any positive response from anybody at airport or the concerned airlines. Please resolve this else i will be compelled to lodge a consumer forum complaint against the airlines for this mishandling.
Pic of the bag is attached.
Thanks
Jagriti
[protected]

I have my parents traveling on indigo 6e-414 from blr to mumbai on sep 9 2018

Booking ref: wcn8xs

I had booked online excess baggage for 30kg each (Totally 60 kgs) for international connection within 24 hours.

Now, when they went to the counter, it was told that the charges were reversed and the payment did not happen. I do not know why the charges were reversed and there was no intimation
For the same.

Also, they were charged 23200 rs as counter rate for excess as opposed to 3000 rs which was alreasdy booked. This was done for no mistake of theirs.

Here is a screenshot of the cofirmation of 3000 rs excess.

The duty manager confirmed that the changes were made and reversed. Could you please help reverse this since its a mistake on the website end?

Reached airport at 17:52 checked in, was at indigo counter 17:55 n check in was denied due to long que in security check flight was (The pnr for your indigo airlines flt 6e313 for ahmedabad-mumbai on 08 sep 2018 at 18:40 is g8wt4y.) ms. Nidhi was incharge der n upon several request she denied to give boarding pass which was not ethical as airlines can't denied boarding if therd is delay or long que in security check. I need refund from airlines as i booked the next jet flight which costed me 4, 300.

Hello indigo team,
This is ravi kumar i got a mail from indigo and that mail about sending my resume and then i sent my resume after that i got another mail like payment they told me pay rs.900 as a registration charge for conducting interview but i didnt pay any amount till now. But i want to know about which mail i received that mail was real or fake. And i got a mail from [protected]@goindigoair.in.

I booked air ticket in indigo. I lost my boarding pass and i need to submit it in office. So i am trying to apply for travel certificate from indigo air lines. So this complaint is about that.
I am trying to request for travel certificate but it is showing error: please enter correct email address. I tries many mail ids, but showing the same. Please provide me a travel certificate.
Booking reference : ongc[protected]c
Pnr no:dbzk2c
Email address : [protected]@gmail.com

Hello indigo team,

This is to inform you that we have booked ticket from ahmedabad to kolkata but some changes required in date, today we have called to customer care (Ashiwariya from indigo executive) at 1.00 pm she said that it is not possible to us without charge.

Pnr no - vdkiyc
Contact number [protected]
Mohammed waasif
Mohammed. [protected]@gmail.com

I got confirmed ticket on 6e-7162 (Blr-trz) on 28th aug 2018 and the pnr fcby2m. Indigo airlines cancelled the flight 6e-7162 dt. 28th aug 2018 and they have not provided any back up flight for my travel.
I have asked for refund of my entire ticket amount which is pending from indigo for more than two weeks. Pls refund my ticket amount at the earliest.

Its been 12 day so called number one airlines in india doesn't have time to even respond to customer complaint. So arrogant and such an attitude from a service provider... Wow sky is actually turned blue... Never expected that an organisation will have such behaviour and cheat customers like this for such a small issue.. Don't worry now i wont even expect any response but have learnt a lesson.. I had to pay a price for using number one airlines and will assure that i will not make a same mistake again.. For indigo its just another passenger and i am sure will not impact much but please be mindful mr bhatia that kingfisher was also number 1 at one time. It will be very difficult to cheat customers like this and show attitude for a very long time and make your customer suffer..

I lost my boarding pass of my travel from Nagpur to New Delhi by Indigo dt 26th August. Accordingly i made the request for issue of certificates and paid the fees. Still I do not received my travel certificate. I have to submitt it to my office .Kindly issue the certificate at the earliest .
Regards
D.A.Bhalerao
Email- [protected]@rbi.or. in
PNR -ALJDMB

I lost my boarding pass of my travel from nagpur to new delhi by indigo on dated 26th august 2018. Accordingly i made the request for issue of travel certificate and paid the fees online. I am waiting for the travel certificate which is required to be submitted to my office urgently. Kindly issue the certificate at the earliest.
D. A. Bhalerao
Email - [protected]@rbi. Or.in

We have seen your profile on indigo airlines we have shortlisted your profile and would like to confirm about your
Rajeev gandhi international airport.
Job profile ticketing exceutive

Company indigo airlines

Salary 30k-35k (As per company norms)

Location hyderabad

Embedded software engineer job description
We kindly request you to read the terms properly before confirming the job profile

If you are not getting job then your amount will be refundable within 24 hrs.

100% job confirmation.

After joining your registration amount will be refundable.

Note : for applying send scan copy of your 10th, 12th, ug and pg certificate alongwith bank receipt, passport size photo and a valid photo id proof.

You have need to pay the amount of rs 2500 inr for ref-id-code.

If disqualified the amt will be refunded to you within 24 hrs.

The interview telephonic timing for today is 2:00 pm.

You have to generate your ref-id-code before to hours of the interview.

Do feel free for any query.

You have to pay in: thank you for considering us. Passion is what drives us and we believe in winning - no matter what! This winning spirit has made us a worldwide leader in the category. Being the pioneer in the e-recruitment category, we have been leading the market by example. We have many firsts to our credit and we are committed to add many more!

For us ‘people’ are our biggest differentiators. We truly believe that every individual brings unique experiences, knowledge and skills to contribute to indigo airlines team. We in turn ensure that the individual has a rewarding career as well as personal life. It helps employees realize their full potential thereby empowering them with best in class infrastructure; learning and development; and culture.

If you have a high degree of passion and the winning spirit − come join

We promise you nothing but the best

(Indigo airlines team)

I received a email from ravati. [protected]@campusindigo.in asking me to deposit rs 9800 as refundable security amount for job at indigo. The email is mentioned below
Dear applicant,

Annual direct online selection - indigo airlines

We are pleasant to inform you that your profile has been shortlisted for walk-in and for more details just see the attachment.

Thanks & regards
Team hr –...

On the 14th of july i was due to travel jaipur to dehli with airindigo, and then delhi to london with another airline. We boarded our airindigo flight (Ref whv8ra), and then were told it was going to be leaving 20 minutes late. I asked the air hostess what time we would arrive and she said it would be the same time. I said that didn't make sense. Then after half an hour i was worried and asked again. The air hostess said it would only be half an hour late by then. The air hostess showed no concern or empathy for the fact i might miss my flight, instead assured my i would make the connection. We ended up leaving approximately an hour late. Based on the information the air hosetess gave i did not cancel my connecting flight. The flight ended up being 1 hour and 20 minutes late to arrive which made me miss my connection. I had to pay over usd800 to book a new flight because i missed check in and the second airline classed me as a no show.
Luckily i had travel insurance, however i have not been able to complete a claim because air indigo has not sent me through an email with written evidence that the flight was delayed, the actual arrival time and the reason. I have called the call centre twice but no one has helped me. I am very unhappy with the service.

I booked flight from chennai to delhi on[protected], flight no.6e2652. I have checked in around 03.20 am and seen the flight information screen for detail. My flight std is displayed as 05.00 am while the boarding pass shows the 04:45 am.

As per instruction in the boarding pass, i have checked the flight information screen for boarding gate no. And time.

I reached gate no 13 at 04.27 am and i surprised that the boarding gate was closed. When i asked the indigo representative they told that boarding gate is closed and i am late.

I would like to know that in what way i was late? Why the boarding gate is closed before the std i. E. 05:00 am?

When i asked indigo representative for not calling us on our mobile as they are readily available with then for boarding gate close intimation, they have answered that i am not vip therefore not called, this doesn't look good. Am i not paying for my travel?

Whatever happened today for this trip is not correct and i need justification and compensation for my time and stress i have faced.

Booking reference : XCPJ6P
This ticket was cancelled my your team without verification.
I am confident that verification was not done because I never shared my registered number and email to anyone in this Universe.
So, it is very obvious that negligence is done by your team.
Therefore, I hereby request to provide full refund.
Thank you,
Regards,
DR.Sadhana

We had to undergo the following from airline for travel from delhi to bangalore on 03.09.2018
The flight number was 6e2963.
Complaint 1.
The airline never informed us about the change in terminal and no sms was sent.
The terminal change was shifted from 1d to t2.
The travel time was 30 minutes between terminals and we had to rush with senior passengers and had to pay twice for airport fees or others. The discomfort was caused to the group of 11 people include 3 wheel chair senior passengers above 72 years old and 5 children and 4 adults.
Complaint 2.
When we got to the group check in one of the staff in charge mrs harderp was yelling at us right from the beginning of check in process at the counter, when we requested for free seats instead of paid seats which were only in a blocked status.
Her manager subroto did not have sufficient knowledge of how to override and issue the seats without cost which were available on 14 and 15th rows as confirmed by hardeep. Instead they demanded excess payment as per our blocking and said they could not change the same, thereby causing more harm to us in terms of waiting of senior passengers and children and also disrupting the check in of other passengers in the queue, without regard for anyone. Further when questioned harderp unnecessary came up with the idea of someone in the family standing behind was taking picture of her, causing further embarrassment and confusion on our already delayed trip due to improper information provided in change of terminals at delhi airport.
She threatened us that she would call cisf.
Finally we somewhat to convince her and other passengers convinced her there was nobody taking photos etc and we finally boarded the flight in such a hurry and after exhaustion caused to senior old passengers who were patients.
Complaint 3
On board the aircraft we saw very bad reactions from some unknown passengers and certain security people on board who were speaking inappropriately and in an indirect manner. We could find out that this was all the mischief from the ground staff hardeep and her manager at the airport.
We were not treated well and very bad hospitality from the airline.

We had much respect when we flew earlier.
Hope someone takes responsibility on these and call us and apologises for the trouble caused and compensate for the excess money and time spent.
Rgds
Girish kumar vijendra

Respected sir,

This is in regards to cancellation of ticket - pnr - uh6vhq, name of augustin sagar from cok-sharjah on 21st august. Fight was cancelled due to flood situation& cial airport closure.

I made several calls to customer service and was given assurance that no money will be deducted from the original amount which is 171615. Now i learned that only 12315 is credited to the bank. Deduction of 485 is done

I would like your good office to look into this matter

Baggage was complete wet.
I travelled from Delhi to patna on 3rd September 2018.
After reaching Patna...while taking my baggage from the baggage counter 1 the bag is complete wet and their is no one to conplaint. Just I asked one of the indigo employee he told sorry and explained the reason behind the baggage wet. But we drop our baggage by keeping trust on the baggage security and trust. But this one is insane and really bad maintenance from the indigo side.

These are my flight travel details:
Indigo 6E 5126 seat no. 8c
Name : sai Pradeep Makireddi
Delhi - Patna
Dep: 12:20 pm
Arrival at Patna : 14:20 pm

Indigo has cancelled my flight from kochi to delhi on 16 aug 2018 due to water lodging, flight no 6e 6468 pnr zfkjwj. But till now indigo has not refunded my money, only mailed me that they refunded money on 15 aug 18. But after many conversations they have failed to give transaction id and transaction details about refund. They are arguing that transaction id not generated.
Indigo is harassing me mentaly and economically. Their customer care exexutive are also behaving rudiously

I booked ticket from banglore to kochi and my flight was at 4pm sep 2. I was at airport by 3.10 it was very busy in the boarding pass printing que. So the satff asked us to take the machine by then we lost 10 mins. It showed flight closed in the the machine. We had to again to the long que. The staff told us you are on time. After reaching the counter they told we cant do anything please leave us. It was so cruel. It was clear that they were no people in flight so he purposefully put us to the next flight. It was exact business. Cruel indigo staffs.