IndiGo Complaints & Reviews

I had a flight 6e708 at 19:05 from indore to bangalore on 17th aug and its delayed by more than 1.5 hours. I am seeing this sort of delay with indigo flight 3rd time. This is very unprofessional and inconvenient everytime and have to reschedule and replan my vist plans due to this.
Very much dissatisfied with the services.

I can understand the delays due to bad weather conditions or low visibility bit this has not been the case in any of the delays which i am talking about.

Need a strong compensation for this delay this time because the inconveniences caused due this delay were huge.

I traveled with indigo on 2nd August 2018 BOM to JAI.My IndiGo PNR is ZBKJSV- 6E 504 02Aug BOMJAI 1705/19056E 394 .
I am armed Force personality.i want my travel certificate.Regarding this i talked to your coustmer care he said he will call me back.
But it’s more than 24 I didn’t get any call.and no one is responding my call.
Please pardon on my request .
Regards
ASHUKA SHARMA

Hi all,
i got call from Riya sharam. she asked that are you looking for job in Airlines.Then i think for a while and being an unemployee i said yes. then she told that you are selected for GROUND STAFF IN VISAKHAPATNAM AIRPORT.
and also asked that are you okay with that location and again i was thinking how did they got my phone number?? Then i realized that i registered in SHINE.COM with my Mobile number. there i applied for airlines job. so i trusted them and felt so happy. then i got mail from them to pay 2000 rs before going to Interview session. If you are selected then it will refund to you with salary.or else also it will refund to your a/c. for re-funding process why should they collect money from us? i checked all websites. and its Fraud. i go to the indigo careers website and submitted my resume. then i got mail from them with an Request No too. if anybody really gets hired then they need not pay any money anyone. if anybody asks money for job surley its fraud. so guys please BE AWARE of these fake cheap websites.
Thankyou

Today on 16th of august i booked a ticket from agartala airport, tripura with booking reference number qe2qjm, the representative (Ms. Amrita) of your organisation who booked the ticket gave me wrong information about the timings and confirmed the ticket. I enquired about 2 passenger tickets from agartala to bangalore and she informed me that the flight would leave from the agartala airport at 5:40 pm and reach bangalore at 9:25 pm and its a connecting flight and i agreed to confirm the ticket and i made the payment through my debit card. After the ticket was confirmed and she gave the print out of the ticket, i was panicked when i saw that the arrival time (12:05 am) at bangaluru airport. It was 00:05, and i asked the representative why she gave me the wrong timings and asked her to cancel the ticket or to reschedule the ticket, but she told me i have to pay extra for rescheduling and there are cancellation charges. She told that i was wrong and didn't hear properly about the timings. Now my question is why should i pay for rescheduling or cancellation since the mistake is from your representatives end and more over i am travelling with a patient and why should i take the risk of travelling late night. Since she confirmed me that the arrival time to bangalore is 9:25pm so i thought i could manage a hotel by that time. I need your help in sorting out this problem and cancel the ticket or reschedule it. If any further information required please drop a mail or +91 [protected]

To,
The Head
Customer Grievances Cell
Dear Sir,
It is believed that indigo flight fare are very much compititive to the other airlines and in such perception, I booked a ticket for the journey of my son Mr. Saharsh Poddar Ex Chennai to Patna for 03.11.2018 by 6E-441 under student quota paying Rs.8359 on 08.08.2018
Two days later, based on an informative e-mail received by me, I observed that spice airline is offering flight No. SG-731 at fare of Rs.5576 incl. all, which also run at 6.25AM & reaches Patna at 9.55AM, which is almost Rs.2783 less to the fare charged by your company to me.
In a single day booking gap, for the same date and and almost for the similar time ( 1.45hr), it’s never expected for such a substantial difference in fare.
Kindly look into the matter and do the needful to refund the excess fare charged to me or otherwise it will lead to the lack of trust in your company as reagrds to the fare and one would enquire so many times before making booking with you. The case may also be refered to the concerned authority because it’s really very painful indeed.
Thanking you and awaiting your positive reply
Yours sincerely
ALOK PODDAR

Dear indigo,

This is to bring to your notice that i have filed a complaint about a missing bag with indigo ground staff terminal 2 on aug 12, 2018 which has not been attended to.

I traveled on bengaluru - delhi indigo flight no. 6e 2716, pnr - lm7ujb, seat 5e.

Our luggage was announced to arrive on belt no. 2, and simultaneously (Which i later learned) go air announced arrival of its flight & luggage for passengers available on belt no. 2 and then was shifted to belt no. 1.
One of the go air passengers, whom indigo staff identified, spoke to him over phone and confirmed that he had my bag - was to bring it back. After waiting for an hour i left and indigo ground staff promised to deliver the bag to me at my residence. The bag had my clothes and some valuables.

I have not received any information from indigo staff till today - spoke to the customer helpline twice once with nikita and then with shweta - they promised to revert in an hour but never did. The ground staff also did not share with me the details of the go air passenger. If there was any doubt on the intentions of the goair passenger to return the bag, it should have been communicated to me and i should have filed an fir. Goair also did not bother to contact me. The baggage of the go air passenger that he left behind was left with indigo ground staff.

I am deeply concerned about the way this has been handled. I had filed a complaint ref. No. Del6e18435 - and given my mobile number and the address to contact me. There has been no action so far, that i am informed about.
The careless attitude of both indigo & goair is disturbing and i am left helpless.

I wish a speedy action on this and support from the airlines, i frequently travel. Check your records.

I expect action please.

Kind regards
Shalabh

I am asit kumar biswas working in indian air force. I tried to book a air ticket from indigo site on internet on 02/08/18 for journey date 11/08/18. I tried trice but all the times when submitted for payment it shows on site something goes wrong. Finally fourth time i succeded to get an air ticket confirmed pnr no w9lf2y on date 12/08/18 from indigo by using mobile app as no ticket available on 11/08/18. On 10/08/18 at about.0900pm a call received from indigo rep stating that i have booked two tickets pnr nos dc6jkp and ij9nsk for the same name details and same flight leaving lucknow at 0310 on 11/08/18. I was astonished as i booked ticket for 12/08/18at 0310 hrs. Somehow i was trapped to pay rs 2480/ for cancellation charge against full payment of rs. 2925 and another ticket they offer refund me 2725. I was happy to become a full. On 14/08/18 i found 4 continious debit for rs2925, 2925, 2925and2925 against indigo on 02/08/18. Out of 4 deduction i understood 3 transaction correct, but 4th deduction not understood. Same day i called customar care they firstly deneying the paymet but my enquiry force them to disclose on hiding air ticket pnr no.. Py9tyy was booked against my name on same date ie 11/08/18 at0310hrs. So same date same time same name same flight 3 tickets was booked but 2 they disclosed before and one after the flight gone ie on 14/08/18. My heard money is snatching by indigo through chitting. So i want my money back for the hiding ticket pnr no. Py9tyy booked for 3rd time on 11/08/18. For one journey why indigo wants to take cleverly trice time payment.

I along with my family (Mrs. Nilakshi roy and master raunak bishaya) travelling by indigoflight 6e 553 at 00.20 am on 11th august from pune to guwahati via a connecting flight no 6e 3955 at 05.20 am from kolkata to guwahati. The incident took place in pune airport while we are proceeding for security check-in, in my wife's baggage there was two toy guns which was not allowed to carry by the security officer, so it was dropped at the check-in baggage (In a cartoon dimension 2.5× 18×24 inches) and assured that it will be send in the next indigoflight at around 2.50 am. At the same time my wife was issued a new boarding pass. On arrival at guwahati airport we inquired about the said item, and they gave me a number [protected]. I called the number on 12 the august, and the executive replied that she don't know about such packet/cartoon.
Please do the needful in this regard so that i can get back my packet.

Regards
Abhijeet

Please note that my was issued a boarding pass for Mumbai Patna flight on 13/08/2018 and was left in waiting area. May be her English not enough to understand announcement. Later when I spoke they said your fault and charged full amount for next flight i.e. 5195 INR. Booking Reference: TBV2JS
Status Date of Booking Payment Status
CONFIRMED 10Jul18 Approved
IndiGo Passenger(s)
Flight Status
1. Mrs Anupama Singh
IndiGo Flight(S)
Date From (Terminal) Departs Flight Number
(Aircraft type) Check-in/ Bag drop closes To (Terminal) Arrives Via
13Aug18 Mumbai(T1) 09:30 6E 5126( A320 ) 08:45 Patna 14:00 Delhi
Seats and Additional Services
BOM PAT
Passenger name Seat Services Purchased
Mrs. Anupama Singh DFNS
Travel and Baggage Information
BOM PAT
Fare Type : Regular Fare
Please do reach airport 2 hours before flight departure
Boarding gates close 25 minutes prior to scheduled departure time
Check-in counters close 45 minutes prior to scheduled departure time
Check-in baggage allowance: 15Kg
Hand Baggage Allowance: 7Kg


For Your Benefits
2-Patna-1.jpg 2-Patna-2.jpg
Terms & Conditions
• For detailed conditions of carriage please, Click here. You can also visit www.goindigo.in.
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I booked air ticket in indigo. I lost my boarding pass and i need to submit it in office. So i am trying to apply for travel certificate from indigo air lines. So this complaint is about that.
I am trying to request for travel certificate but it is showing error: please enter correct email address. I tries many mail ids, but showing the same. Please provide me a travel certificate.
Booking reference : nf[protected]
Email address : [protected]@yahoo.com

Dear Indigo

Me and family were to fly to Kochi on 14 Aug by 6E 214. PNR is OY2UMI

There is flood and calamity in Kochi and so wanted to cancel the tickets or atleast keep an open ticket or rechedule it to a later date as we dont want to travel now which can be of high risk to me and my family which includes a 2 year old daughter.

On mutiple inquiries through your customer care number and service executive, we received the following update :
The policy for rechedule is :

1. Need to reschedule atleast 3 hours prior to time of flight and need to pay 2400 + GST + difference of fair per reschedule .
2. Cannot change sector or passenger.
3. Also no refund on cancellation.
4. Also got response from executive that there is no special policy to handle such emergency situation and they have not got any intimation.

The above policy holds good for any reschedule / cancellation.

As a genuine customer keeping the safety of my family in mind, i will be forced to forgo or cancel this ticket or travel in this unpleasant situation.

Such cases should deserve special attention and I need refund.

Date: 13 august 2018

From:
Ria juneja
Apartment no. 712, marvel homes
Sector 61, noida - 201307, up, india

To:

1. Indigo airlines
Delhi/dubai

2. Dubai international airport
Lost & found department
Dubai

Subject: request for retrieving lost wrist watch (Authority letter)

Dear sir/ma’am,

I (Ria juneja) had gone to dubai with my twin sister (Rimpy juneja) on a vacation from 12 to 17 july 2018. While returning back from dubai at the dubai international airport on 17 july at say around 1600 hrs, during security check at the dubai international airport, i had taken off my wrist watch and, in a hurry, forgot to collect it after my security check.

I shall be grateful if the same could be handed over to the bearer of this authority letter from indigo airlines at dubai on my behalf. I could be updated on my mail id/cell no mentioned below.

Details are as under:

1. Wrist watch make: michael kors (Rose gold colour)
2. Passenger name: ms ria juneja
3. Co-passenger name: ms rimpy juneja
4. Visa details: tourist/single-short
5. Entry permit no: 87555194/2018/214 issued on 08 july 2018
6. Passport no: k0149221
7. Date of incident: 17 july 2018
8. Flight no: 6e 24 dated 17 july 2018 departing dubai for delhi at 1900 hrs
9. Pnr no: xbzigv
10. Ticket no: 869l05s-1
11. We stayed at hotel hilton garden inn, mall of the emirates
12. Warranty certificate: can be shared if required over whatsapp/mail
13. Complaint lodged with indigo airlines on 30 july 2018

This referee to dubai airport, lost & found team mail to me dated 10 aug 2018. ([protected]@dubaiairports. Ae)

Best regards,

(Ria juneja)

Mobile: +91 [protected] / [protected]
Mail id: [protected]@gmail.com / [protected]@gmail.com

Hi,
I have lost my boarding pass of kozhikode to hyderbad journey in indigo airlines on 12/05/2018. Many times i tried to get a travel certificate from indigo website. But it shows that email id is wrong. But email id is exactly correct. So please send me a copy travel certificate of the journey as soon as possible for submitting to my authorities to claim ltc

Flight details - kozhikode to hyderabad indigo airlines
Flight number - 6e 6361
Pnr number : ik313r
Date of journey : 12/05/2018

Yours sincerely
Pramod kumar k k
Mahe

My mail i'd - [protected]@gmail.com

Regards,
Pramod kumar k k

Sir
I have submitted a request to issue a travel certificate to claim my ltc due to missing of boarding pass in respect of my children
Many times i tried through online request for travel certificate. But it shows that your email id is not correct. The email id is correct.
So please send a travel certificate for the same
Details:
Journey date: 12/05/2018
Flight no. 6e6361

Yours sincerely

Pramod kumar k. K. & family

My complaint is regarding about the baggage replacement. Clearly to inform you that the replacement is not done till now. The complaint is recorded on[protected] at kempegowda airport in trip of goa to bangalore. We have already forwarded bank details to them but no response from them. So i kindly request you to be through this one seriously.

Mobile number :[protected]

Hello, i'm yogesh i got an call from a no that is +[protected]on 11/august on truecaller it's showing indigo hr from haryana. A girl has speak with me she told me she is from indigo airlines hr department. They got my cv for group staff at bangalore and they ask me few questions about my location then she suggested to join at jaipur international airport because jaipur. Then she explain me all process. Then she ask me to submit sum documents...

I booked a ticket for flight no 6e787 to fly from patna to bangalore on 18th may 2018 and pnr no is uf6f7g. Ticket was purchased from goibibo vide booking id n6euf6f7g on 2nd may 2018.
I cancelled the flight 4 days in advance and was informed by you that refundable amount of around rs 3400.00 will be refunded to me by agent i. E. Goibibo.
I have made several attempts to get my money but in vain.
When shall i get my amount?

Respected Authority,
This is to inform you that Flight no 6E-
7137 from Nagpur to Hyderabad on 6th august 2018 was cancelled on last movement and this information was not informed before.I was informed only at checkin counter.

On discussion with Indigo ground staff at Nagpur airport, there was no proper justification provided for cancellation and also no documentary/electronic file of evidence shown for prior cancellation intimation to passengers.

Indigo staff has shown casual & careless approach on this instance and there was no alternatively arrangement made by indigo and due to this myself had to book another flight ticket on my own which cost me 32000INR additional amount for three passengers from Nagpur to Hyderabad to Tirupati

Following are the Salient points

1) Indigo didn't informed for cancellation of Nagpur to Hyderabad flight

2)During entering Airport, Indigo flight was on time and also confirmed by staff and airport security authority allowed to enter for check in .Flight status screen was showing availability of flight and also on time.

3) Received email and message from indigo server with proper PNR number on 5th august 2018 (one day before) for confirmation of flight and proceed for web checkin.

Due to this unplanned cancellation and unprofessional attitude of Indigo airlines we suffered and our preplanned programme (travelling with 76 years old senior citizen on holly visit to tirupati)is totally disturbed which has to be reimbursed by Indigo immediately without any further delay and to avoid further legal action in case of failure of same which includes

1) Refund of Indigo flight ticket
2) Additional ticket fare differences paid for 3 passengers due to cancellation of indigo as specified above
3)To and fro taxi fare at nagpur airport caused due to cancellation .This amount is 1500INR
4)Apology from Indigo in writting through email which disturbed our planning and cancelled religious rituals which we were unable to do as we didn't reach on time

Presently I cannot be contacted on my registered mobile till 13th august 2018 and can be reached through same email which is available with indigo

All required proof are available with me but unable to attach due to MB capacity limitation

I need immediate action from indigo authorities and consider this case as lesson learned to avoid further inconvenience to other passenger which can also be considered as self development in current indigo policy.

Expecting reply at earliest

Thanking you

Regards

Vijay

I put the same name as my name in the passenger list. Its clearly visible that, i am not knowingly wanted to change the passenger who is travelling with me. My full name is "sunil kumar sahoo". Ticket pnr - qehs9j
Currently traveler list is as below
1. Sunil sahoo
2. Sunil kumar
It's a mistake only as but still indigo is not ready to change name there. Please help me on this. Its very pathetic for me to loose...

Sir/madam
This is with reference to my earlier complaint attached below.
In response to my complaint, i received two calls. I explained everything to the person who made the first call. Then there were two calls and i could not respond to both the since i was driving car within city. After that call there was no response from your end. When i tried that number, i could not contact the right person. Kindly inform thru mail or cell phone.

S. Sivakumar

[protected]@gmail.com, [protected]@yahoo.com
[protected]

*
Indigo airlines — damage caused to my bag

2 reviews
Somasundaramsivakumar on jul 12, 2018 submit a complaint
From
Sivakumar somasundaram & uma sarojini amma
Tc-no - 21/1859 (15)
Karamana, trivandrum
To
The customer relationship manager
Indigo air lines
Dir,
Sub: damage caused to my bag during my travel to singapore and back
Ref: ticket booked thru make my trip in indigo air lines
1. 4th july trivandrum to bangalore 17.05 hrs flight
2. 4th july bangalore to singapore 21.15 hrs flight
3. 9th july singapore to bangalore 5.30 hrs flight
4. 9th july bangalore to trivandrum 123.230 hrs flight
I wish to bring to your notice the difficulties faced by us during my holiday trip to singapore and back to trivandrum. I have travelled only in indigo airlines on the dates mentioned above. During my return journey one of my baggage was missing in bangalore airport and i reported to the officer concerned. He verified and informed me that the baggage was struck in the conveyor belt in singapore. He made a promise that the baggage would be delivered to my residence the very next day. I also agree that there is a possibility that it may struck in the conveyor.
When the bag was delivered on 11th july around 3pm, it was in a bad shape with its front side fully damaged. I accepted the bag and mentioned the condition of the bag in the delivery slip. My bag is a new one purchased for this journey and i travelled only in indigo airlines. I am sure that the damage caused is only due to the poor handling of baggages by your staff.
Details of my bag is as follows
Kamiliant by american tourister
Blue color 58 cm kamzoya sp
Kindly make arrangements to replace the bag by a new one

Yours faithfully

S. Sivakumar