IndiGo Complaints & Reviews

Date of incident : 19th august 2018
Pnr number : xf6r8t
Description :
My original booking pnr xf6r8t was scheduled from cochin to doha on 18th august 2018. However, due to current flood situation in kerala, i had to reroute my travel from (T1) trivandrum to doha via chennai with pnr xf6r8t (Arrived in chennai by 6e 343 at around 23:20 pm on 19th august 2018, there was a flight delay of almost 1:15 hrs at trivandrum airport) and the onward connection from (T4) chennai to doha by 6e 1707 with with pnr xf6r8t was at around 00:30 hrs 20th august 2018.
The counter staff at trivandrum airport had checked in my luggage with tag e [protected] through to doha. On arrival at doha, i was really shocked to find that the lock on the baggage was damaged and an expensive rado watch was found to be stolen from the luggage. The cost of the watch is around qar 4150/- (Inr 80, 000/-). I have attached a picture of the watch, boarding pass and luggage tag.
Kindly arrange to do the needful and compensate for the lose at the earliest.

I have called indigo call center and also via goibibo to add for international flight connection baggage.
Indigo call center fail to update the luggage and also improper information to add luggage for international connection.
Further i checked their site for adding luggage, it was just asking me to add regular luggage price for domestic flights and no option was showing to add luggage for international connection. I have tried with call centre to add them and illpay for it, but improper help. So at end they are saying 24hour prior booking has to be done and time was over.

This really ridiculous to understand that, normal luggage time for addition is 6hours and for international 24hours, which also i did, but call center fail to help out to add international connection luggage.

Pnr: hgz27
Flight: 6e 935

My self lalit, i m a regular customer of indigo. On 2nd june 18 i traveled from goi to del. But after receiving my laguage i found that my liquor bottle was broken while i packed it very care fully in a good manner and it's happened with me 2nd time while traveling with indigo. First time i didn't launch a complaint but it's happened 2nd time with me so i wrote a written complaint. But till date 24 aug 18 i don't receive any response from indigo. I m attaching my complaint for reference.
I wish a position response from indigo this time
Thanks
Lalit
Booking reference eehrww
Flight 6e322

I got a mail today fromsimran. [protected]@asiaindigohr.in, in which they are asking me to deposit a refundable amount of rs9600/- it seems that after depositing the amount they will fix a interview and they will send the admit card and other required things through post. Contact person is viraj sharma and phone number is [protected]. These are the files sent by him.

I received an email regarding airport jobs on my mail id.in that email all the description as well as contact person's phn no. Was given. I called on that number. There was one guy named raj malhotra who picked up the phone and explained me about recruitment process. He gave me the mail id of indigo hr and told me to submit my documents on that id. Next day i submitted it, after few hours i received one confirmation mail by indigo stating that your documents are selected for interview. You have to pay 2500 for the reference id and interview question-answer sheet. I deposited money in the a/c which was given to me by raj malhotra.in the evening one lady from indigo took my telephonic interview.
Next day i received call from verification dept of indigo, guy named amit agarwal told me to deposit 7500 (Refundable) for the security deposit. I again deposit that money in the same a/c which was given by raj malhotra.in the evening i received offer letter from indigo. Next day priyanka again called me and told to deposit again 5500 rs (Refundable) for the current a/c opening as a security deposit... I already deposited 15, 500 rs and now all mobile no is switch off i have a joining letter but i can't belive

I got a mail today from rajat. [protected]@asiaindigohr.in, in which they are asking me to deposit a refundable amount of rs9600/- it seems that after depositing the amount they will fix a interview and they will send the admit card and other required things through post. Contact person is viraj sharma and phone number is [protected]. These are the files sent by him.

I was travelling to kerala and due to the flood situation there, we had to change our airlines and book indigo, which has a lower baggage allowance. The lady at the boarding counter told me that my baggage was 7kgs in excess. I told her the circumstances under which i was travelling and if any negotiation was possible. This isn't about the money but the fact that in principle, indigo airlines/employees of the airlines could not show much needed consideration. I have been a frequent traveller with indigo airlines in the past and i was disappointed at the lack of empathy displayed.

Thank you

I was at airport one hour prior to my flight 6e-873 and due to a long queue at the baggage counter i could only reach the check in counter at the 45 min prior to my flight and they did not let me take the flight. I had to book another flight by paying 16000 extra. I want to know why i was not allowed to board the flight and i was charged aditional 16000 apart from the initial booked price this price is almost 4 times my initial price. I would like to complaint regarding this kind of inconveniece when a customer is 45 min prior to the flight time and still not letting them board and asking to take another flight by paying 4 times the money.
This is something to be addressed to the customer grievances court. I would like to have my extra amount refunded as early as possible.

I am travelling to indigo airlines from ahmedabad to kochi as on sept 1st, 2018 with my family. due to natural calamity in kerala and it is not safe to travel to kerala, i wanted to cancel the flight and get amount back. due to natural calamity, i want to cancel the flight and get money back but indigo team is asking cancellation charges of rs. 3000 per ticket one way. indigo team has waived the cancellation charges up to august 31st, 2018 and my flight is of sept 1st, 2018 morning 11.00 am and my return flight is of sept 7th, 2018 from trivandrum. i have asked indigo team to refund the money but they are not providing prompt response. i would request to refund back my money.

Kerala toursim is saying to avoid journey for next 1 month but indigo team is not ready to waive the charges and refund the money paid.

Dear sir/madam,
This is to inform you that I made my tickets from Patna to Delhi and Delhi to Patna on 5th August 2018. The details are given below.
Booking Ref No:2018/REG/1173597. The ticket which I have got it was mentioned that my Indigo flight will take off on ninth August from terminal 2. However, the flight had to take off from terminal 1. And when I asked the Indigo crew on the airport they said it is the fault of HDFC bank site not us. I had to travel from terminal 2 to terminal 1. In that case I missed my flight. I am sending attachment with this mail please see to it and do the needful action.

I trvelled from new delhi to kolcuta on 16th aug by 6e 377 (Seat no 6c)

The person who booked the ticket also paid for refreshments on board.
But the problem was the airhostess on service refused to change the item as it was pre booked. The only reason she could give was that the company rules dont permit her to do so.

Iam very surprised why this cannot be done as the food being offered is not perishable item. If the customers choice is available why this cannot tbe accommodated. I am aslo surprised why the airhostess attending to this service cannot take this decision... Why airlines so inflexible
This is not good example for customer satisfaction.
I went without breakfast that day.

I had booked my journey to hubli and back (4 adults & 2 children). On 26th july we travelled to hubli as per schedule. On 27th when we wanted to return i realised that i had wrongly booked for august 27th. But i did not realise the same as your office had allowed me to web check one month early. Your officials told me that as the check in is done the tickets can not be cancelled. I had to travel by taxi along with my family. My point is how can your website allow check in one month in advance???. If it was denied we would have known our mistake before onward journey. We had to undergo trauma, with 2 small children. At this juncture, i hope you will refund the ticket amount. Kindly do the needful at the earliest.
Make my trip invoice: nf[protected]
Pnr gyum5c

Good day sir,
Sir i am archit srivastava, it’s the feedback to the flight 6e5097 flying from mumbai to delhi on 20th august 2018 and my pnr number is pggh3a.
I have been flying with indigo for more than a decade time now. And recently i realised every time i board the flight the standard of the flying experience has been going down badly.
Starting with the flight had had lot of mosquitoes and according to the protocol nothing could have been done during the flight time. Coming to my seat 30d the last one, as it is the seat is uncomfortable and adding to it the seat was completely torn off.
When i used the restroom it was stinking badly, just to mention before the airlines and lot of airlines still put a room fresher or a spray to keep it hygienic. If you go and search my name i must have flown at least 10 times in this quarter but i am deeply disappointed with the standards going down. During the boarding period people were literally shouting for their seats as some seat had gone to dry clean and the professionalism of the crew couldn’t be seen at that very moment.
I am just mentioning this is because if i fly i like my flight to be smooth and relaxed not giving feedbacks or complaining to the airlines.
Thank you so much.

Warm regards
Archit srivastava
Contact number [protected]

Dear sir/madam,

I'm mr. Krishnamurthy ravindran (Physically challenged passenger), travelling in indigo 6e 269 on 19/08/2018 from chennai to chandigarh (Pnr no. - gfu4kt) and my seat no. Is 1a.

Your general service was very good. But in flight air hostess service is very routine (Out of mill type) and particularly of robotic nature not attending to request of old passenger like me.

I have tried to order from your in-flight magazine. I had to request them more three times. But they ignored. Finally they say it is out of stock in a very rude manner.

If you don't want the purchaser why you do in-flight sales (I have ordered magic coloring magazine and in-ear twisted zip playlist earphone).

Mine was cash payment. But they made me to run from pillar to post to give "no-stock" answer.

Please be considerate towards helpless needy passengers.

I was very much disappointed by the services given by indigo team. I will never book indigo flight in my life and tell others not to book this bad services flight... I will tell u why... Actually we booked wheel chair in flight for my mother... She has leg problem... Severe pain in the lower limb... So we booked... She got service in chd airport... But when she was about to deboard from plane in dubai airport. Terminal 1 & asked for wheel chair... Then. The airhostess told my mother... You will get it down the stairs,... But there was no wheel chair and the bus was there to take passenger to metro train section... She was surprised... And she was not getting any staff to talk... Down the stairs... How disgusting... There are the liars... She walked all the way from bus then train thein airport... Till the baggaage with severe leg pain... But nobody helped her... Almighty is watching all this what u people had done to my mother... I will never book ur ticket.

Hi,
It's a very worst handling baggages from indigo airline staff, today date 19/08/18 morning 6:25 am flight no-6e-352 pune to ahmedabad..
When i was received my check in bag then it's found totally wet or rain water and inside all my new clothes got wet and aslo my some important documents also wet where i am going for one week plant inspection purpose..
I was loss my documents with wet condition... Take it seriously and raise complaint and conform to me

Dear sir/madam,
This is my booking reference no: fmnlf2sho6nc5. I booked my flight on aug 18, 2018. I did not receive any booking confirmation mail from indigo airlines but the amount deducted from my sbi account.
So please refund my amount or else send me the booking confirmation mail.
Thanking you
Anandvinoth swamykannu

Hi, i had my indigo flights scheduled to kerala (To and fro) 29th aug-2nd sep. Have booked this for the kerala tourism.
By seing the current situation in kerala, i have cancelled my flights and now 11, 500 got deducted as cancellation fee out of 15390 of my complete fare. I cancelled my flights as there is disaster formed in kerala, where the tourists got stucked in the hotels, landslides are being occurred in hill stations like munnar and will take time to recover, also not safe for the travel and tourism as of now. When i contacted the indigo customer care they said flight operations may resume after 26th based on the situation in kerala on which no one can assure. Here my problem is though the flight operations resume, kerala places will not get recovered for the tourism, which is my objective of the travel. Can you please help me in getting the refund of complete amount.
Airlines pnr: 29th aug - lii16k
2nd sept - clfpxr
Can you please check on this. Waiting for the favorable response.

I passed tel phone intetview. After that i sumit free rs 2000. After. He told to pay for uniform, bus, canteen card, id card. For 16000rs. I sumit it. After he sent me joing letter. But. Joiniging two days befor he call me. Said that the training is canclled. He said he will give other for joining. After few day he give other date. But same problem was there. I called him he i will. Give u date in few days. But after that he is recving my calls and sometime switch off. Please solve my problem. Iam belog very middle family. Please help me. Please solve problem as soon posible.

I have lost my wallet while going to kolkata from puneon 18 august flight no. 6e 142/ seat no. 2b.

I have checked with your help desk but they have shown no seriousness or concern over loss.

I request your help in checking with cleaning and shift changing staff for my wallet.

I lost almost all the identities and credit card with this incident.

Kindly help.

Name : md arfat
Lost item : wallet (Dl, rc, voter id, pan card, credit and debit card)