IndiGo Complaints & Reviews

My mother was travelling alone from New Delhi to bangalore. When she arrived at bangalore she didn't realise until she reached home that her bag had a big cut, looked like a burn mark. This is really badly handled baggage. We choose our flights based on our prior experience and I think I made a mistake because 2 yrs ago the wheels of my bag had been broken after travelling in indigo. After spending so much time and money on the flight. We have to waste our time and money again to get a new bag or even repair it. Very unprofessional behaviour. Now I want to see how you'll resolve my issue

Hi Indigo team,

On 28 august i have received phone call regarding vacancies and job openings in cabin crew department from some aviation job placement situated in delhi, asked to forward the resume, photo, highest qualifications and ID proof, and as requested by them i e-mailed them all the details on aviationjob.[protected]@outlook.com then other day i received the phone call stating i have been shortlisted for next aptitude round and before that they asked to deposit registration charges of rs2000, going by this deposited the amount and i cleared the apti round, then they told me that i need to go through telephonic round where i will be asked some sort of questions and attended that also, however I haven't gave the telephonic interview properly and i was pretty sure that may be i will get rejected but today they called n said that i have cleared this round also now next round is to go to airport for face to face interview however they asked me to do something else for that, they asked me to clear the medicle round i need to deposit 12500rs for ESIC so that me with my family will be secured medically, the girl named Tanya also told me that from this amount 10, 000rs will be refundable in my salary. It was quite suspicious for me, they even e-mailed me the medicle and modification letter to make me more believe on them, but i searched the internet and got to know that this airline services never asks for any money to be paid, i have attached the letter please check and confirm if it is wronge.
It is my humble request to indigo airlines services to keep eye on this fraud and make people aware about it and also try to stop this crime.

Hi.. This is shikha tiwari, i had a flight from goa to bangalore at 8:10 pm and i have reached airport at 7:30 but crew has not allowed me to board saying gates has been closed and insisted me to take another indigo flight at 12:55am. I was a single lady with kid and requested them to allow me to checkin as still on time but crew has not allowed me and forced me to wait 4 hours 9n airport.

I felt this was rude behaviour of indigo crew members of goa airport which is really disrespectful and forcing people to get another ticket so that they can earn more money which is a fradster

पुणे से दिल्ली pnr EGCZYT ये तिकीट मेने क्लायंट कि बनवावी.. जिसपे मेने कुछ मार्कअप किया क्योकी में 1एजेंट हू.. कुछ कारण उन्हे ट्रॅव्हल नहीं करणे दिया और तिकीट कॅन्सल करके फुल्ल refund मिले गा ऐसा बताडिया.. लेकिन उन्हे मार्कअप के बारे में नहीं बताना चाहिये था.. पुणे एअरपोर्ट पे 29. 8 18 रात 11 बजे आपके स्टाफ ने मेरे बारे में मार्कअप किया बोल दिया...

Indigo baggage handling is famous, i will share experience of my sister neelam, she traveled along with her husband sunil singh, (27 aug 2018 from varanasi to hyd 6e 6913, pnr - a8jcul). On landing at hyderabad,
While they received baggage from the conveyor belt, they were surprised on seeing the condition of baggage, it was damaged and has patches like someone threw clay on it.
When they rushed to indigo helping hands of vijay kumar sharma and benny they received reply "indigo couldn't do anything even though it was a clear mistake and improper handling of baggage". After having further discussion he said
This cannot be repaired but he can offer 500 rs voucher which can be used on indigo site for any of future bookings. Wow really?
My friends obviously were not interested in travelling to indigo anymore so they asked for cash payment of 500 rs which indigo denied. What kind of solution is offering 500 rs voucher to travel again with indigo?
You are making business out of people's loss. Is this some kind of promotional offer. Are you kidding me? By this logic do tamper all bags intentionally and then offer 500 rs voucher to customers so they have to come back to indigo.
You want to encash on customer’s loss and offering a discount coupon of 500 rs which they can only use on indigo site if they plan to travel in next 6 months. This was the biggest joke i ever heard in customer relationship.
No doubt indigo is sinking and soon customers will treat this as another air india.
I had same issue 2 years back with air india and after 1 hour argument they reimburse me 500 rs as cash, but i must say indigo is worse than even air india.

Response to my complaint from indigo team is not satisfactory.
I am re iterating the issue for your understanding :

If a customer wants to change his choice of item for a prepaid refreshment, why cannot this be accommodated if the item is available on board.
Also the item originally ordered is not a perishable item.
Why such a simple request cannot be accepted.

I am really surprised to see your response that the required item can be taken against payment when payment has been made as part of air fare at the time of booking. You may note that the refreshment given by the airhostess as per pre order was also given back.

Its not a question of my understanding the situation but for the airlines to amend the system to accommodate such requests in the larger interest of customer satisfaction
Hope indigo starts listening to customer voice

Ivrao

Indigo airlines — refreshments being offered on sale

2 reviews

Iv
Ivrao27 on aug 21, 2018
Submit a complaint


I trvelled from new delhi to kolcuta on 16th aug by 6e 377 (Seat no 6c)

The person who booked the ticket also paid for refreshments on board.
But the problem was the airhostess on service refused to change the item as it was pre booked. The only reason she could give was that the company rules dont permit her to do so.

Iam very surprised why this cannot be done as the food being offered is not perishable item. If the customers choice is available why this cannot tbe accommodated. I am aslo surprised why the airhostess attending to this service cannot take this decision... Why airlines so inflexible
This is not good example for customer satisfaction.
I went without breakfast that day.
Hi,

We understand your concern and would like to inform you that change or addition in the snack preference can be made till 24 hrs prior to the scheduled departure time of the flight. Further, you may purchase the desired snack from the available in-flight menu. We request for your understanding in the regard.

Regards,
Indigo team

Dear sir

I had booked tickets for self and family (Three tickets) on colombo - bangalore - cochin (Return tickets) for journey on 22nd aug and back on 27th aug. Booking reference - kgqp6a.

Subsequent to the closure of cochin airport due to flooding, indigo cancelled the reservation on 18th aug and communicated the same via e-mail.
Since the available re-schedule window was not suitable, i opted to cancel the tickets. To my surprise, the refund was only 12597 inr of the 41697 inr that the tickets had cost, despite the airline having cancelled the schedule. Also indigo had announced waiver of cancellation charges for the period for the said sector.

Please advice as to how the refund of the cancellation charges can be obtained.

Harikumar nair
Colombo
+[protected]

I received a call from +[protected] and promised me to give a job in indigo airlines as hr executive. So i agreed and he then asked for rs 2100 as fees for generating job id. (Below attached is the screen shot of the job id) after that he demanded rs 6500 for document verification. That also i paid (Please find the screenshot). Then he demand for rs 13500 for medical, this time i told i won't be able to pay this amount. So he told to arrange me rs 5000 so i arranged and paid him rs 5000. After that i received a letter of intent from ganesh vaidyanathan (Hr. [protected]@hotmail.com). But the document was password protected, when i called for unlocking of passwords at that time he told you to pay 25000 so i told him cancel my application and refund my amount. So he agreed and told within 30 days amount will be refunded but yet not refunded. And the above number is switched. And all others numbers he gave me that is also switched off. Below is thw list of numbers provided by him
Name: airport
Tel1:[protected]
Tel2: [protected]
Name: airport paytm 3
Tel1:[protected]
Tel2: [protected]
Name: gaurav airport 2
Tel: [protected]
And the bank details which he gave was

Paytm no - [protected]
State bank of india name-ashok kumar
A\c num-[protected]
Ifsc code-sbin0050857

Please let me know what should i do

I received a call from +[protected] and promised me to give a job in indoor airlines as hr executive. So i agreed and he then asked for rs 2100 as fees for generating job id. (Below attached is the screen shot of the job id) after that he demanded rs 6500 for document verification. That also i paid (Please find the screenshot). Then he demand for rs 13500 for medical, this time i told i won't be able to pay this amount. So he told to arrange me rs 5000 so i arranged and paid him rs 5000. After that i received a letter of intent from ganesh vaidyanathan (Hr. [protected]@hotmail.com). But the document was password protected, when i called for unlocking of passwords at that time he told you to pay 25000 so i told him cancel my application and refund my amount. So he agreed and told within 30 days amount will be refunded but yet not refunded. And the above number is switched. And all others numbers he gave me that is also switched off. Below is thw list of numbers provided by him
Name: airport
Tel1:[protected]
Tel2: [protected]
Name: airport paytm 3
Tel1:[protected]
Tel2: [protected]
Name: gaurav airport 2
Tel: [protected]
And the bank details which he gave was

Paytm no - [protected]
State bank of india name-ashok kumar
A\c num-[protected]
Ifsc code-sbin0050857

Please let me know what should i do

On 26 th august me and wife were traveling by indigo flight 6e883 with pnr — dfke9d from visakhapatnam to hyderabad 8.15pm. We requested wheelchair on arrival. Promptly wheel chair kept ready. My wife aged 68 years who had knee joint problem and asthma also. I requested attendant to drop at cab pickup point and agreed. But only after permission from supervisor. Then he approached by name mr. Deepak singh stationed at baggage claim station. Mr deepak singh vehemently denied permission to drop my wife at cab pick up point.co passengers also tried to persuade him. He bluntly refused. Being a doctor myself requested him to allow wheel chair attendant. He bluntly refused.. On that night with rain outside, we had hell of time where my wife got asthma attack. With such a reputed airlines, if such a nasty employee exists the credibility will suffer. I request you to see that such incidents never happen to any one. Dr. Mohan rao

Dear sirs,
I am writing you to complain about a problem i recently experienced with your company.
On august, 10th i tried to book a ticket online to fly from bengaluru to kolkata and i repeatedly received this promp from your website saying there had been a problem, and telling me to start again with the whole purchase. Since i had not received any confirmation by e-mail or sms of any ticket purchase being made after a while, i called you on the phone to confirm i had booked my ticket successfully. Upon calling, you informed me that i had booked a ticked and sent me the confirmation sms upon my request, because, i insist, i had not received any confirmation whatsoever from your end before i made that phone call.
Right before my return trip from kolkata to bengaluru i received two different sms with two different booking reference numbers: dci1yp, the ticket i used; and hleqfr, for which i had never received any information before (And which thus i could have never used to fly to kolkata in the first place because i didn’t know it existed), and when i checked my bank statement i realized you had charged me for two different tickets, when i had received a purchase confirmation for only one of them, dci1yp, when i called you, because, again, you had not sent me any confirmation until i made the phone call.
I contacted you again on the phone to request the refund of the unused and unbooked ticket that you charged me for, and after talking to two different persons on the phone (One of them allegedly the person in charge) the only answer i get is that they tried to call me after i booked the first ticket online to request some details about me and i didn’t answer, and so you decided to charged me for it, even without having the details you were supposed to need for the purchase.
Firstly, i didn’t receive any phone call from you on august 10th, i was the one who had to call your company to inquire about my ticket and request a confirmation email or sms, and the lady on the phone at that time mentioned one booking only, the confirmation of which she sent me through sms.
Secondly, if you really called me, as you say you did, to request some details you needed to complete my booking and you were never able to reach me, how can you consider that you have the right to charge me for that ticket all the same, when you didn’t even have my details/confirmation that you needed?
And thirdly, when i called you after the trip to complain, the two men i talked with told me they would send me an email proving how they tried to called me right after my online booking and i didn’t answer the phone. I have not received any such email from them, but your company has of course taken the time to send me invoices for the two tickets you insist i booked.
This situation is absolutely unacceptable, you are taking advantage of your customers and following a ridiculous procedure to consider you have the right to charge for tickets for which you had not enough information, when it was your website that was experiencing problems. And your only argument to back that up is that you tried to call me…how exactly can you prove that? If you inform costumers about their bookings through email or sms you should contact them by those means as well, and if you couldn’t reach them, at least send an informing email/sms, in writing.in any case, after not being able to confirm the purchase, the honest and sensible thing to do (Two traits your company clearly lacks), is have the customer lose their ticket because you were not able to reach them. Yours is a behavior typical of scammers, not of a serious company.
If i don’t receive a refund asap i will start a social media campaign and make sure people get the worst portrait of your company, with all the details of what happened and how you take advantage of your customers. This is, in turn, the real portrait of your company, considering your scamming procedures and policies.
I am looking forward to hearing from you.
Marta moreno

Dear sir/ma'am,

This is to bring to your kind attention regarding the inconvenience, harassment and misguiding by the ground staff of indigo at terminal 2 of delhi airport on 10thaugust 2018.

This all have impacted me, and my wife and we miss our indigo flight 6e 2423 from delhi to bangalore scheduled at 1300 hours.
(Pnr wm3yne)



Here are some points which i need to bring to your knowledge:



1. we reached indigo counter terminal 2 delhi airport at 12:20 pm, but still we didn't get boarded by your staff and the logic they said is that you are 5min late and we will not be able to adjust your check-in baggage. Though we had done our web check-in well in advanced and also the standee (Please find the image enclosed) on each of the indigo counter clearly states that check-in even if reach 25 min prior to departure.



2. your staff was not at all intended to support rather misguided us. The lady at the counter firstly said. If you would have hand baggage we would have accommodated, you. We requested them that let us go with hand in baggage and you can send one of our bag from the next flight.in this also, they shown reluctant and non-supporting behavior. Is this being the service you are expected to do after charging so much in the fare?? After lot of request, somehow, we managed to get two tickets for the next flight going to bangalore at 3:10pm. For which, we paid an excess amount of inr 4500.



3. after 40min of our reporting i. E. Around 1pm, they called their senior staff person, he emphasis that we could get you inside if there would not have been check-in baggage. Interestingly, we had two bags out of which one bag can be easily managed in a hand baggage. instead of managing time, your staff was just doing discussion that we can't do that right now instead of making any actual efforts in 40min time. We could have easily managed to get the flight within time but due to your ineffective, inefficient and unmanageable staff we could not board the flight.



4. it was clearly visible that the intension of your staff was not supportive instead creates so much inconvenience and harassment.



5. the flight they gave us was scheduled to fly at 3:10pm on 10thaugust 2018, however flight took off at 4pm which is 50min delay from your end. We came back from goa on 15aug2018 from the indigo flight scheduled at 10pm but flight departed at 11pm which is 1hour delay from your end. These are just two recent examples of delay from your end which i gave but in my flight history with you, your every other flight is delayed due to which we reached late to our destination, that too in the odd hours in which we need to spend twice/thrice taxi fare. Do you think so that it is fair that you charged us inr 4500 on 10thaug2018??



6. what about our inconvenience, harassment, wasting of time/money??





I have a sincere appeal that you: -


Firstly, please refund me the excess amount inr 4500 charged.

Secondly, you will also have to pay compensation which has causes so much inconvenience, wasting of our 3 hours inclusive of harassment.


One advice for your betterment that you please amend your staff and trained them properly.

Request to please send your reply on my given email address.


Regards

Ankit arora
[protected]
[protected]@gmail.com

Date of incident : 19th august 2018
Pnr number : xf6r8t
Description :
My original booking pnr xf6r8t was scheduled from cochin to doha on 18th august 2018. However, due to current flood situation in kerala, i had to reroute my travel from (T1) trivandrum to doha via chennai with pnr xf6r8t (Arrived in chennai by 6e 343 at around 23:20 pm on 19th august 2018, there was a flight delay of almost 1:15 hrs at trivandrum airport) and the onward connection from (T4) chennai to doha by 6e 1707 with with pnr xf6r8t was at around 00:30 hrs 20th august 2018.
The counter staff at trivandrum airport had checked in my luggage with tag e [protected] through to doha. On arrival at doha, i was really shocked to find that the lock on the baggage was damaged and an expensive rado watch was found to be stolen from the luggage. The cost of the watch is around qar 4150/- (Inr 80, 000/-). I have attached a picture of the watch, boarding pass and luggage tag.
Kindly arrange to do the needful and compensate for the lose at the earliest.

I have called indigo call center and also via goibibo to add for international flight connection baggage.
Indigo call center fail to update the luggage and also improper information to add luggage for international connection.
Further i checked their site for adding luggage, it was just asking me to add regular luggage price for domestic flights and no option was showing to add luggage for international connection. I have tried with call centre to add them and illpay for it, but improper help. So at end they are saying 24hour prior booking has to be done and time was over.

This really ridiculous to understand that, normal luggage time for addition is 6hours and for international 24hours, which also i did, but call center fail to help out to add international connection luggage.

Pnr: hgz27
Flight: 6e 935

My self lalit, i m a regular customer of indigo. On 2nd june 18 i traveled from goi to del. But after receiving my laguage i found that my liquor bottle was broken while i packed it very care fully in a good manner and it's happened with me 2nd time while traveling with indigo. First time i didn't launch a complaint but it's happened 2nd time with me so i wrote a written complaint. But till date 24 aug 18 i don't receive any response from indigo. I m attaching my complaint for reference.
I wish a position response from indigo this time
Thanks
Lalit
Booking reference eehrww
Flight 6e322

I got a mail today fromsimran. [protected]@asiaindigohr.in, in which they are asking me to deposit a refundable amount of rs9600/- it seems that after depositing the amount they will fix a interview and they will send the admit card and other required things through post. Contact person is viraj sharma and phone number is [protected]. These are the files sent by him.

I received an email regarding airport jobs on my mail id.in that email all the description as well as contact person's phn no. Was given. I called on that number. There was one guy named raj malhotra who picked up the phone and explained me about recruitment process. He gave me the mail id of indigo hr and told me to submit my documents on that id. Next day i submitted it, after few hours i received one confirmation mail by indigo stating that your documents are selected for interview. You have to pay 2500 for the reference id and interview question-answer sheet. I deposited money in the a/c which was given to me by raj malhotra.in the evening one lady from indigo took my telephonic interview.
Next day i received call from verification dept of indigo, guy named amit agarwal told me to deposit 7500 (Refundable) for the security deposit. I again deposit that money in the same a/c which was given by raj malhotra.in the evening i received offer letter from indigo. Next day priyanka again called me and told to deposit again 5500 rs (Refundable) for the current a/c opening as a security deposit... I already deposited 15, 500 rs and now all mobile no is switch off i have a joining letter but i can't belive

I got a mail today from rajat. [protected]@asiaindigohr.in, in which they are asking me to deposit a refundable amount of rs9600/- it seems that after depositing the amount they will fix a interview and they will send the admit card and other required things through post. Contact person is viraj sharma and phone number is [protected]. These are the files sent by him.

I was travelling to kerala and due to the flood situation there, we had to change our airlines and book indigo, which has a lower baggage allowance. The lady at the boarding counter told me that my baggage was 7kgs in excess. I told her the circumstances under which i was travelling and if any negotiation was possible. This isn't about the money but the fact that in principle, indigo airlines/employees of the airlines could not show much needed consideration. I have been a frequent traveller with indigo airlines in the past and i was disappointed at the lack of empathy displayed.

Thank you

I was at airport one hour prior to my flight 6e-873 and due to a long queue at the baggage counter i could only reach the check in counter at the 45 min prior to my flight and they did not let me take the flight. I had to book another flight by paying 16000 extra. I want to know why i was not allowed to board the flight and i was charged aditional 16000 apart from the initial booked price this price is almost 4 times my initial price. I would like to complaint regarding this kind of inconveniece when a customer is 45 min prior to the flight time and still not letting them board and asking to take another flight by paying 4 times the money.
This is something to be addressed to the customer grievances court. I would like to have my extra amount refunded as early as possible.