IndiGo Complaints & Reviews

Please be informed that i have booked my spouse ticket via armed forces quota as she is an army officer. However, today when i called indigo customer care, executive said it was a regular booking. I was completely shocked to hear this as i have entered all her army id details. This is a serious concern and i want someone to look into this matter as i believe her details have been misused or shared. To overcome this security issue i asked executive to change schedule for departure only but he denied and asked for extra charges.
We army people serving at border so that everyone should fall asleep without any fear. However, getting no help from indigo will make us feel very dissatisfied. Probably i must ask my superiors, colleagues not to book tickets via indigo as it might raise security concern for us. Such lousy and irresponsible customer service was seriously not expected from indigo. Thousands of army personnel still believes in indigo blindly i might have to show them the reality. Hopefully indigo has not become bigger than its existing & future customers..!

Regards
Pravesh kaushal
Email : [protected]@yahoo.in
Booking ref : gjimqx

Hi,

Kindly share the boarding pass to my mail I'd as I've lost the boarding pass.

Flight details - Kolkata to Hyderabad
Flight number - 6E - 788
PNR - SE4KRM
Number - WB1181906AH09367

My mail I'd - [protected]@gmail.com

Regards,
Ranjith Kanduri
[protected]

Sir, i was purchased a ticket through on line, the pnr number is pi7pna. Unfortunately i got the ticket kochin to ahmedabad instead of ahmedabad to kochin. Suddenly i talked the airline and
They agreed to take ticket and inform to them with in one hour they refund the full amount. Then i take a ticket and inform to the airline to cancell the ticket and full refund. The ticket was cancelled till i can not get the refund in full. As regular indigo customer i request you to process the full amount of cancellation immedietly. I always reccomonding my all family and my friends to fly with indigo. Once again i request you to fulfill your promise. This is a customer request.

Regards

Sudarsan velu ezhava

Ahmedabad

I logged a complaint on 30th july 2018 for misleading by your customer assistant and for indigo booking software system which is not at all user friendly, i didn't got any final status on my complaint till today.

I called your customer assistant more than 5 times everytime i have to describe them the whole scenario but didnt get any result its been seven days i have been calling your customer care number. This is a pure harassment to the customer, this is not at all accepted by indigo.

My scenario :
1. I was booking flight by selecting 6e student from kolkata to bangluru for 30th july. I got all the list of the fares where heading was there as student fare so for a first time customer who is booking under student quota seems that all the flights which are showing are all under the student quota only (But ideally the search engine should produce only those flights which can be avail under student quota not with other fares) and in my case i got the lowest fare at the first glance so i didn't have to scroll it up and down and with that fare all the other fare was under normal so there was no scholar cap on any of the fare, so here i get confused and called your customer care no. Pfa

2. When i called i told her the flight no. She checked and told me it is under sale price so i cannot avail the extra 6% off but if i have selected the 6e student i will get the extra 10kg baggage allowance so i proceeded with that flight again at the middle of booking i asked her i am not sure if it has been selected under student quota or not as i am not able to see it she told me not to worry if i have selected it under student fare then when i will go to airport they will allow me if i show the id card but this didn't happened when my student arrived he was shocked to know that he has to pay rs.4000 for his extra baggage, he has been told by the airport satff of indigo if you don't pay you have to put your baggage to the dustbin. Whatever money he was having that time given there but if my student was not having that much money what should been the case? He has to miss the flight or put his extra baggage into the dustbin?

3. If i have told her the flight no. Then why didn't she told me at that moment you can not avail this flight under student quota as this is under sale price? If she would have told me i wouldn't have proceeded further and my student and me would have not gone through this harassment.

I have attached a screenshot of the fare list after selecting 6e student where i got all the flights with a heading student fare so a first time customer will select one and proceed because he/she know this is the result which i have got after searching by student so all this are under student quota only and you can see there is no scholar symbol at that page so if a customer does not scroll up/down to see all the fare he don't get the difference of scholar and normal fare which happened in my case.

First: make your booking software system user friendly because your present software is misleading the customers and you are making money out of it, i am not sure what your software tester do because this is a very basic test case that should have been noticed by them (If it is not directed by indigo to overlook this for money making by misleading innocent customers).

Ideally: 1. When user is searching with 6e student only student fare eligible flights should be shown which make the process easy. If you want to show other fares also give a separate heading other fares and show it there not under student fare heading.

2. When someone is proceeding under student fare make it a fixed bar over the page that it is under student/senior citizen fare.

3. If someone has searched by student fare 6e student and got all the mixed fare then upon proceeding with normal/sale fare there should be an alert in red and bold that you are proceeding under normal/sale fare no quota will be applied under this flight.

4. Give proper training to your customer assistants so that they don't mislead your valuable customer.

I have been harassed a lot for this i want my refund as soon as possible.
And what about this harassment that me and my student have been through? What will you pay for this harassment?

I often do my journey with indigo but if this is your service then i have to rethink before booking flights with indigo.
This is not all accepting by a company like indigo.

​i request a prompt action from your side on this complaint.

Hello, i travelled on 4/8/18 with my family on flight 6 e399at 1540 flight from delhi to goa seq no 0030, 6e[protected]. I checked in 4 baggage. It was our mistake because of 1 year old infant that we checked in our hand baggage also.in the end before boarding i came to know that there were 2 new power bank in my checked in bag which i was supposed to carry as hand bag, your staff at airport in delhi took both power bank and takes very rude. I requested them to give atleast 1 to me, but they refused. Please tell me the way how i can get those power bank back as they were newly purchased. I will be highly thankful to you.
Your frequent flyer
Dr. Ravinder singh,
Ph. No -[protected], [protected]@yahoo.com

This is shiva sundar from chennai. I received a mail regarding hr opening in indigo. I have contacted the person mentioned in that. His name is varun arora ([protected]). He explained me about the interview process and security payment and asked me to do that. I have payed 9600 to the account (Mukesh singh). Then he shared me a form to fill. After that, he said lile i will be getting call from the panel members. He again made a call to me and said panel members are in line (Conference call). Varun itself spoke with me and none of the panel members spoke. After that varun said like i got selected amd asked me to pay 3500. So that he can release me the offer letter. I realised that this guy is fake and responded him politely. He is insisting me to pay the amount. How come a normal guy do all these stuffs? Mail id : [protected]@goindigo.in
Who will refund my money?
Whom should i need to meet for this problem?
Please help me with the needful solution.

Very unfortunate to say that today i was going to jammu from srinagar in yours plan no indigo pnr is rfbjsj - 6e 653 04aug sxrixj 1210/1305. I reached at your indigo frisking point at 11.30a. M 40 minutes before the departure. But your staff members behaved like third grade levels and said that now the time is over and u can go back. I requested before urs staff members to allow me to go to jammu by urs plan, but all in vain.

Madan

Lost luggage 15th ref : id blr-6e 14583. Indigo
My unbiased observation as to why i feel it is a stolen case and not a missing luggage.
Having international experience of travelling (Because of my greencard), i have experienced on 15th :
1) the aircraft from trichy was a small one with about 25 passengers only.
2) there were not many take offs and landing with chances of mix up (This was the only aircraft leaving at 11.00)
3) not many people out of this 25, checked in their luggages as many carried as their hand baggages.
4) when landed at bng we were directed to belt 3, where we reached before the luggages were placed on the belt and watched all the luggages being unloaded at the belt. While one of our luggage was there the second one was not unloaded to the belt.
5) ms. Divvya your staff was there trying her best and after spending an hour she couldn't trace the lost luggage and made a complaint note, assuring that the lost luggage will be traced soon (Within 5 days maximum).
6) if there were too much traffic and if there were many aircrafts taking off and landing, there could be a chance of mix up and then your tracing the lost luggage is possible. When there is no chance of a mix up and the luggage is missing, it is a clear case of planned theft.
Hence i request you to pay me the compensation according to the items lost (50 k) and not to treat this as regular "missing luggage" case. I am sure you will see the logic in my analysis / observation and do the needful without any further delay.

During our flight 6e 637 my wife and myself bought nissin noodles due to an advertisement in the indigo booklet claiming a chance to win a trip to japan by calling a number and later quoting the batch no of the box of noodles. However we found that the number is not in service.
Our pnr no was ohf72n.
Pls be informed that we had no intention of consuming those noodles but only bought them 2 packets for 400 ra due to the advertisement

My flight was originally scheduled to depart from hyderabad to ahmedabad at 4.55 am. It was delayed to 5.55am and i was informed the earlier evening. I had finished security check and as the airport was busy i had reached my gate by 5.30. There was no indigo representative at the gate and they said they gate is closed. I had to run to two different dates to find the manager and the manager arbitrarily scribbled arrived at 5.34 (Which was the time i found him at a different gate) and was closed at 5.30 am. The indigo staff did not try to contact me before closing the gate. I spoke to two different indigo managers who said that they had waited till 5.32 am and closed the gate. It is clear they offloaded me from the flight because they were overbooked. I had to purchase another ticket to fly out at 8.40 am. I have been flying with indigo for the last 7 years and their service levels have become worse every year to the point where they are not honoring the boarding passes they issue. My pnr no was hjmrtx.

I am not a frequent flier and for the the very first time i tried to book using paytm. I tried to book a round trip from chennai to bangalore, both in indigo. To my surprise, ticket has come with bangalore as starting place and chennai as destination. I am sure, i had selected the right starting point and destination. When i called paytm support customer support, they have informed i have just passed the free cancellation period of 4 hrs and i had to pay 15000 as cancellation fee for a 20000 rs ticket. This is unacceptable, considering the travel date is more than 100 days from the date of ticket booking.

I. Am. Jahangir alam
Mene 21 aug ka tiket liya tha but mene refundable ticket chek. Kar keiya tha baad me mujhe pata chala. Ki 1000 refund ho raha hai
Mera indigo ke saath lagbhag 5 yrs se relation achha raha hai
Me me ye chahta hu ki mera ticket active kar de ya fir mujhe pura refund diya jaye agar aap chahte hai ki me indigo ke saath relation banaye rakhu to meri samasya par dhyan de
Md jahangir alam
Mob no [protected]

My son lost his mobile in hyderabad airport in indigo bus. We boarded flight 6e 6417 1.45 pm on 2.8.18 from hyd to bangalore. We boarded flight from gate no 104. Just before standing in queue in gate 104, my son messaged his friend and put his phone in his bermudas. After crossing gate 104, we boarded indigo bus and sat in the first seat on the right side (Upward climbing seat). Since his pocket was big, may be phone has fallen there. We realised phone was missing immediately on boarding flight and promply informed the aircraft crew. Instead of attending to us, aircraft crew was keen on making us settle down. They said that our phone will reach lost and found division of bangalore indigo. Indigo staff promised me that if the phone is lost in airport it will never be missed. But after reaching airport i got a shock that there is no lost and found division for indigo. Its only the lost and found division of the airport. Indigo staff made me wait for almost 45 min and gave me only the lost and found no of hyderabad airport which i had already got and already spoken by directly approaching the lost and found division of airport. Airport staff checked in cctv and cleard that it has not fallen anywhere before gate104. So it has to be fallen only after gate 104 which is indigo area. Till now i have not got my phone. I am sure it fell on the bus which is indigo bus. Is it so unsecure like a govt public bus?? If anything gets missed, are the indigo bus staff misusing them?? I need clarification. This is ridiculous. Indigo is not taking care of genuine customer complaint and not finding our lost things. If the aircraft crew called the bus driver promply immediately, i would have got my phone in hyderabad only. Why he didnt call the bus driver then and there? Why crew says that there are 15 buses and difficult to track?? I need an answer

Trip id [protected] flight got cancelled on 15 june 2018 and i have ring indigo customer service about 20 times every time they said refund has been processed but i havent got money back into my bank account they told me to ring my bank i have done that also it is around 1 and half month now will i get my money back or not. Can u please sort it out.

We had a flight on 16th july 18 flight no 6e 918 from kolkata to delhi and a connecting flight to dubai no 6e 21 at 17.10 from delhi to dubai our flight 918 was delayed reached delhi at 16.30 at terminal 1 by the time we reached terminal 3 our flight had left we missed our flight we had told by indigo staff at terminal 1 that our flight is waiting as it is a connecting flight we had requested for wheel chair as senior citizens but not given any help for no reason of ours we were harassed given a flight at 2am in the morning by flight no 6e 47 seat no 1b and 1a our booking reference is qctj5m we were so much harassed at the delhi airport no place to sit for so many hours we should be compensated by a free ticket anywhere in india also we have a flight on the 5th of august 18 6e 22 dubai to delhi and a connecting flight to kolkata on the 6th of august 18 6e 219 delhi to kolkata we have requested for a wheelchair hope we will not be harassed further and miss our flight please make a compensation and make sure we our given proper care from dubai to delhi and delhi to kolkata and also make arrangements to get our baggage directly to kolkata from dubai. My mobile no [protected] and email i'd is [protected]@hotmail.com name is virendra kumar mehra and geeta mehra.12 sunny park kolkata 19 tickets booked through khaitan air travels kolkata

My name likhama ram mene[protected] ko ticket booking karvaya tha jisme name mistake ho gaya tha isliye mene turant ticket ko cancel kardiya mene net se first time booking ki thi mujhe puri jankarari nahi hone karn ticket charges lagya hai usi time mene apki company ki flight me second time booking karli is liye ap mujhe rupees refined karne ki karpa kare first flight booking key pnr cdfcym hai second time booking pnr mg74pt hai isliye payment refined karne ki karpa kare

Pnr :xeni5j travelling from guwahati to bangalore. I was charged rs 400 extra for carrying excess luggage when i had already booked my flight under student id. I expect that to be refunded. The service at the desk wasnt proper. The reciept no. Goes as 1670462. As i am a regular flyer i wish a prompt response in order to continue flying with indigo airlines

Sir
I booked a flight on[protected] pnr tijcta from delhi to pune. Due to heavy rain i was late by 5 min at bording gate 7b. I. E at 2.00 a. M
I requested the staff as my flight was at 2 20 but he denied saying company policy.
Company has delayed its flight many times by 2 to 5 hrs when its bad weather. Then why only 5 min delay was not taken into consideration. Even without any reason i had boarded 15 min before into flight of indigo. What happened at that time about policy
Please reply. I am submitting my boarding pass

I was travelling with my 4 year old daughter in indigo 6e - 2289 from bangalore to new delhi on 19th july 2018. The pnr number is rm4z9b

At the airport, i was given different seats for both o[censored]s without information.

After boarding the flight, i went to 12th row seat with my daughter which was allotted to me. Flight attendant told to move to 6th row which was allotted to my daughter and request the passenger there to exchange my seat with him as kids are not allowed to sit on wing seat. I did so but realized that 2 passengers were together and did not wanted to shift. So again i went to 12th row and requested a passenger who was alone to take 6th row. After some time, the ground staff came and said i cannot sit on 12th row with my daughter because it is wing seat and used for emergency landing.

I don't understand how come a 4 year old kid is expected to sit all alone in some other seat. Isn't it a common sense?

The indigo staff at the airport atleast should have informed me about this.

I refused to shift and told ground staff to find 2 seats for us before i shift. After some time he did so and then we shifted. It was a big hassle for me and my daughter.

Hi,

This is for your kind information

My name is mariama verghese.

Indigo flight our flight no. 6e 477 (A320) on dated 27.07.2018
Bengaluru (T1) to amritsar

I have get the very bad experience of your indigo staff at bangalore airport. I have to share with you.

Due to mis-guide by your staff on bangalore air port, our flight was missed.

They had give us wrong information about gate, in boarding pass they wrote 12 no gate but actual flight was comes on 14 no gate.

As mentioned in our boarding pass & informed to us by your staff, we was waiting on 12 no gate from 9.00 am to 10.30 am, but no any your staff announce our name or informed to us that, flight was departure from gate no 14.

If any passenger not available or absent on their seat, there was your staff responsibility to announce the passenger name or search to passenger,

It was your company responsibility to arrange another flight for us, but after doing arguments with your staff, then they agreed to arrange another flight for us, but for that, your company charged extra 5000/- rupees to us.

Because of your staf[censored]n-responsibility, we faced so many problems.

Now, how we will believe or trust on your service, which we take very bad experience indigo service.