IndiGo Complaints & Reviews

I was booking flight from indore to delhi on 13th and delhi to indore on 14th of october 2018. The website showed 7:35 pm departure from delhi at the time of booking. Then when tickets got booked, it showed flight time as morning 5:35 am departure time from delhi and thus cheated me. Indigo airline has wrongly taken money rs. 2768 from me. Kindly refund it to the credit card i used for booking and solve the injustice done on me for no fault of mine. The initial selection of correct flight can be seen in attached photograph.

Hello my self biswanath
I have booked an airline ticket from indigo to travel from hydrabad to bhubaneswar. I have booked my ticket on travel date was on 12sep 18,
Flight no:6e 501
Pnr no : hkuh6r,

My boarding time is 16:35 on gate no 107, so i go to gate number 107 on time 16:00 but gate was closed i just wait in front of gate but no one commimg also ask for indido satff he says just wait here but when time is 17:20 i go to indigo counter and ask then he says flight is alredy take off... But i say then i wait for log time in gate no one even gate not open then how can flight take up, he says sorry sir flight rescheduled at gate no 26, but i ask then no announcement why how i know flight change to gate no 26 because my mobile already switch off due to no charge... How i no he said sorry i cant help you, then i travel for train to reach my home... So kindly refund my all amount rs.2854, because its airline fult my flight gate no change he did not announced that or did not give me any next flight its purely airline fult kindly refund my amount. You say how can i know my flight gate no change if no announcement and my mobile is off. So kindly ask them to refund my amount... I have facing lot of problem then coming in train... Kibndly redund my all amount because i travel in train after two day i reach my home i loss my time, amount, so kindly refund

I am a very frequent traveller of indigo and i always recommend my friends and relatives to travel by indigo, rather than other airlines. Today i got very horrible experience. I was traveling from bom to goi by 6e981 with pnr no. Kde1gm along with my nephew. For two tickets 15x2 kgs of check in luggage and 7x2 kgs of cabin luggage was relaxation as per rules. I was no cabin luggage as i am suffering from adhesive capsilities (Frozen shoulder) and my nephew was not so to carry luggage. At the check in counter, our total luggage was 40 kgs which includes cabin relaxation also. The booking assistant told i have to pay rs 4000/- for extra luggage. I told why so, we don't have any cabin luggage. I also requested​ her to allow me to split up the luggage. Though time was there, still she was hurrying up and i was compelled to pay the said amount. Initially​ she was asking for cash when i vividly denied that i am not having so much cash, then she brought the m/c to receive credit card payment. Now tell me why i was not allowed to split up the luggage and why extra amount is charged. Should it be expected from airlines like indigo who is making so much of world wide business. I therefore request you to kindly revert the same amounts to my account from which it is received. Waiting for your speedy action at the earliest. If no response received by a week, i shall put it in media for your filthy action. Prof b k pal, email [protected]@gmail.com and ph no. [protected].

I was not allowed to board the flight because i was late by 5 mins to check in. It was connected flight for me to pune. Where i have planned to meet my father at hyderabad during halt. Now because of 5 mins where i have been asked to pay 1000 for another flight which is thru bangalore to pune where i dint meet my father and have to reach pune by 1:30am. This is seriously ridiculous

Dear indigo
I am jindpreet singh my flight is kolkata to bangkok my flight date is[protected] my flight number is 6e 75 time 10:20 am reached time 02:40pm thailand time. My seat number is 17b i have to not comfortable for this because this seat is break & not change my seat. So please kindly check it & give me my ticket money.

Thanks & regards
Jindpreet singh
[protected]
[protected]
Email id - [protected]@gmail.com

This is regarding my grandmother nishi rai travelling from jammu to delhi on 6e 653 on 12th september. Her flight was suppose to depart at 1:35pm, however the flight was late and departed at 4 pm. Why were we not emailed that the flight was late? She is 72 years old and was travelling alone and she had to travel to new zealand the next day. She had to wait 4 hrs at the airport just because you guys did not email us that there are changes in departure time. She could have checked in according to that and would not have been so stressful for her as she was ravelling alone.

What amazes me is that the boarding pass she got had the departure time 4pm when clearly she was supposed to fly at 1:35pm. This means that you all knew that it was going to fly off at 4pm. I have attached the boarding pass for your reference. I am going to complain and take this further for sure if i do not get any reply.

Hi team,

I was supposed to travel to indore from hyderabad by 4:55am flight today. I reached airport on time and underwent security check on 4:18 am. Post that i went to lounge for 10 mins. There was no announcement being made about the indigo hence i was under the impression that the boarding might be delayed.

I stayed there for 10 mins and reached the gate at around 4:32 am only to find out there was no indigo spokesperson there. I waited for 2 mins and then i thought something might be wrong. So i went to other gate and there i found out that the boarding is closed.

I was not allowed to board the flight. Can you please look into this regard and check why there was no announcement being made and also why no indigo spokesperson was at the boarding gate.

I always prefer indigo over other airlines and this is the first time it has happened so i expect indigo to take some action against it.

Regards,
Anshul
[protected]

We had to travel from delhi to port blair on 8th sept 2018. My flight departure time was 04:50. We were 8 persons (2 family with small kids). We reached airport at 3:30 a. M. We had online boarding pass.. We were travelling first time by flight. We asked from two staff members of indigo where to go (Indicating that we are having online boarding pass). They told us to stand in line. Then one of your staff came and told us to stand in front of another counter.. There also we asked the same. The staff person told us to stand in queue only.. When our turn came they told us that we are late. It was 4:05.. Then they asked to go to another counter. He said that he cannot take the luggage now.. We requested many times.. But he denied. And told us that one of you can remain here with luggage, he will send him with luggage in next flight. We had to take the decision and just ran n board the flight. Our family member who remain at delhi airport reached next day as no flight was available on the same day. It was horrible experience to leave one member at airport.
We went to port blair for a trip. You can understand what happens when we are without luggage on an island with a 3year old kid. Your staff should make aware the right way to the travellers. At port blair staff was supportive.. They were completely guiding us where to go.
Moreover we also have to pay the charges for the next flight which is very wrong as it's the mistake of your staff that they didn't even tell the right way. It was very pathetic experience.
Kindly refund our money and change our view towards indigo.

It was 9pm flight (6e 1204) from colombo to chennai, got cancelled due to some hydraulic issue and all passengers were made to get dowm, asked to wait for 3 hours. Asked to have dinner in an airport restaurant. They treated all so cheap and one who worked there said he will call police. And made us roam here and there for around 6 hours in airport and provided a hotel to stay.
The people who doesnt know english were totally left without assistance.
My question is, why not the people in that company try to convince people. They were so cool and didnt even come for assisting the passengers to have dinner.. No body have a set plan of that situation.
Do they think people are buffalos. They were so harsh.
Passengers were ready to tolerate the situation but the company people ill treated..
Very worst airlines
No apologies tooo

1. We travelled from hyderbad to delhi on 29/7/2018by indigo airline 6e766 pnr o9uepy. After reaching home noticed that my new suitcase zip was cut and some of pefumes/ cloths were missing. We ignored due to our busy schedule.
2. On 10th sep 2018 my son travelled from del-hyd pnr hg6vvt. After reaching hyderabd, he found the similar case again that his newly purchased bag was searched and some pockets were left opened. Keys, newly purchased shirts, speakers and perfumes were missing. He was in hurry to reach the college and didnt reported.

Looks like that indigo as hired such staff (Thieves) on the del-hyd-del route who are doing this regularly. Please look into this

Kindly do the needful..

One lady passenger by the name bonam shantamma boarded indigo flight from muscat to chennai on indigo pnr : ccrs9m via cochin.

She boarded flight 6e 84 from muscat and landed in cochin..

But she didn't boarded from cochin to chennai and her whereabouts are not known..

As the entire itinerary was booked on single pnr it is indigo responsibility to make sure that she must board the second flight also..

Her ticket copy is attached hence do the needful to know her whereabouts..

This is to bring to your kind attention towards the damage caused to our baggage while coming from Hyderabad to Calicut via Chennai (as a connection flight).
I feel very sorry to say that the baggage, which was really perfect and clean while sending from Hyderabad, was found to be damaged when we recieved it from Calicut. I reported this in the Indigo Airport office, Calicut and they are saying that this damage might have been caused while passing through the conveyor belt. The baggage might have struck in the conveyor belt and it might have been torn off but the mud seen on the baggage will not come from a conveyor belt as simultaneously many bags are passing through the conveyor belt and I can assure that there will not be dirt on the conveyor belt or else all the baggages passed through the conveyor belt must have this spots of mud. I can clearly see shoe spots on my baggage. This shows that irresponsibility and disrespect towards the customer from your side. The staff member of the Indigo Airport office, Calicut has taken photo of the damaged baggage and also noted the PNR number. I contacted in the customer care number and they said that they will contact me shortly but I didn't get any response till date.
I hope you will take necessary action as soon as possible and please leave a reply to this mail.
I am also attaching the picture of damaged baggage and boarding pass along with this mail.

Sub : Baggage Damage and register complain against damage

Sir/ Madam,
Please refer to my travel itinerary BY1T9F travelling on 11th September 2018 from Ahmedabad to Bhubaneswar with my wife Mamata Patra. We are Non Residence Indian travelled last week to India to visit Bhubaneswar and Ahmedabad and travelling back to Malaysia on 17th Sept.
During our travel from Ahmedabad to Bhubaneswar via Hyderabad on 11th September, we came to notice that the baggage TSA LOCK (International travel lock) has been damaged.
We have immediately informed this to the help desk at Bhubaneswar airport; but no action taken on the spot. The lady in charge of indigo at Bhubaneswar airport, Ms Rupal came to us with arrogant face and told us to 'Do whatever. We can't repair it or replace it'.
That's why we are requesting you to either replace the lock or replace the baggage with TSA lock as we are travelling on 17th September 2018 back to Malaysia.
It requires immediate action at your end.
Thanks and Regards
Tribhuban Chandra Patra
Phone : [protected] India
[protected] Malaysia

This is really frustrating when you come for check-in to the airpot and found out you ticket has been cancelled. Where i have not been informed not my agent of cancellation.

After hours’s of discussion with prab keevat, lijo jose and indigo customer care (Hyderabad indigo support) i came to know my ticket was cancelled using web and email address changed as well for my ticket. I was not aware of any this nor it was not from my end.

I was about to board 10.05 pm flight to pune but my ticket has been cancelled i had to book new ticket for 2:30 am.

Note – i would like to know complete information about how and why my ticket is cancelled without my knowledge. This is very serious for me.

I expect prompt reply for this and facts to report this fraud to police asap.

Pnr no – chqwya (12september 2018)
Flight – 10:15 am (Hyderabad  pune)

Kindly refer my emails sent nto [protected]@customer. Goindigo. Indtd aug 23rd& aug 24th for waival of cancellations charges for the ticket booked from kochi to mumbai on 28/08/2018. Asper your notification "' due to the ongoing flood situation we're offering /rwscheduling/cancellation fee waives for the passengers from/to kochi till august 31". Based on this i have cancelled my ticket but cancellation charges are deducted from by refund. Please do the needful. Booking reference: dh9mnn.

28/8/2018 for me comes to the call talking on NEHA SHARMA saying for in this information ...we are selected on air ticketing executive ...but now u r pay on 2200 RS on security deposit ..we are the pay amount ...than against we say more money 5200 Rs
on document verified ...also we are pay money..they are also say now u r pay on 8500 Rs on medical treatment ...when i am say no money on my bank account ...they are to saying on her now we are not interested on this job ...refunded on my money.when didn't call to any other mode not response...
please help me...

Jai hind Sir/Maam,

This is to inform you that I along with my family was denied boarding by your company on the flight

From Kolkata (CCU) to Port Blair (IXZ)

Flight number- 6E 972 PNR NO- Q9GG5Y, OY3K3V, B9S2RI, EBL8TS

On 07 Sep 18

Sir/Maam, as I was given a reason that I was late by 5 min to the check in counter whereas, my watch shows i am in with 48 min still left for takeoff. Ignoring whose time is correct I had requested and pleaded to the staff to allow us showing all the required documents and proofs of our identity and also requested to allow us considering as I was travelling with three ladies along with me but the staffs didn’t hear. I had finally offered them that I will not check in my luggage and will board the flight with hand baggage as there was still time left for boarding. That proposal too has been denied by your staff. The guy at counter C1 was too rude and uncooperative. Sir, with having a armed forces background I had expected a little courtesy and support from your staff but I am sorry to inform you that the staffs over there at that point of time shows no respect or sympathy for us. I along with my family was stranded in the air port watching fellow passengers boarding the flight. On that particular moment I wonder that on the same day earlier around 01 am (approximate) or so when I have received a call and SMS from indigo that the flight has got delayed by 40 min or so and the inconvenience is deeply regretted and we were forced to cooperate and bear with the airline then why the airline has not cooperated with us for so called claim of late by 5 minutes. This is indigestible. Also, the staffs expressed their inability to board all o[censored]s on other flights as there were no seats left. We had no other option left but to book another flight for port blair as it was very urgent for us to reach there on that day. We finally took a GO AIR flight (ticket attached) which departed at 0830 hrs on the same day. It is pertinent to mention that the harassment and pain suffered by all o[censored]s on that particular moment is indescribable and immeasurable in any scale of compensation measurement.

Sir, in view of the above, and to avoid any legal proceedings further in this issue, I humbly request you to look into the matter and grant us appropriate/necessary compensation. Your kind and favourable actions will be highly solicited.

Jai Hind

Shariful Ali SBI A/C No[protected]

[protected]

[protected]

Dear Sir/Madam

I have incurred a loss of Rs. 6000/- due to irresponsible behavior of Indigo executive at Indore airport. Fragile tag was not kept on my baggage despite requesting for the same at least 5 times. I was pushed out of the checked in counter due to rush and my request for putting the fragile tag in front of me was not accepted.

When I arrived at Thiruvananthapuram airport on 22.08.2018, It was observed that fragile tag was not kept on the baggage. Indigo executive who was present near the conveyor belt was called at once. She assured me that if there is any damage, Indigo would compensate for the same upon raising a return request. The name of Indigo executive was Ms. Metleda.

I have reported the same to Indigo customer care and at least 10 email were written to indigo. But indigo executives were not even ready to investigate the case. I had to suffer this humiliation, harassment and financial loss after having paid my hard earned money. Indigo executives lacks commitment and are not trustworthy and I was cheated by Indigo executive at Indore by not putting the fragile tag.

It is also brought out that this is not the first time that Indigo has acted without any business ethics. Complaint with Ref. No.CRM:03152157 was lodged earlier with Indigo for denial of tickets (rescheduling due to closure of Cochin Airport due to floods) despite having enough number of open tickets. Indigo has made use of the business opportunity by denying tickets for me and selling the same at premium price due to high demand for Bangalore to Thiruvananthapuram flights.

In view of the above, following actions are requested:

1) Necessary directions may be issued to Indigo for providing compensation for damaged baggage due to deficiency in services at Indore Airport (fragile tag was not kept despite requesting for the same at least 5 times).

2) Action may be taken against Indigo for denying tickets (rescheduling) from Bangalore to Thiruvananthapuram on 22.08.2018 for making use of the business opportunity of high demand due to closure of cochin airport.

I am not getting boarding pass even i was checked in before one hour. I was giving booking reference to self chechin person of your airlines at 09:15pm and he found no seats available in desktop. So again he gone your office and came back to me, that person told me u can get the boarding pass from our working persons... (Pls confirm with airport cctv regards my conversation with your person)
After that i gone normal boarding line and u people called for mumbai flight persons... Like that, i gone your manager he simply told seats are finished (At 09:30pm) and you choose some other flights or our next flight. But i have to be there in mumbai before 4:00am for next flight to niamey. Why you people are doing such a very bad thinks to me (Not only me other two persons also)
Finally i got immediate own ticket from spice jet with the cost of 20, 456 rs.
I need justice for the issue and good action about my money. Or otherwise i will be make consumer complain to court.

Sub: redressal of grievance.

Dear sir,

I am a senior citizen of india and being deeply shocked by the behavior and harassment imposed upon myself and my wife, also an elderly woman, by the indigo airlines, while we were scheduled to travel from hyderabad to kolkata by indigo flight, writing this detailed letter for your clear understanding and adequate redressal of our humiliation and re-imbursement/compensation of the monitory loss suffered through the indigo airlines.
I have obtained confirmed ticket for journey of myself and my wife from hyderabad to kolkata scheduled on 2nd september, 2018 at 6.00 pm, by flight no. 6e6927, pnr no.- aebpvj (Ticket copy enclosed).
I have duly web checked well before for the above ticket and obtained boarding pass with booked seat nos. 16e & 16f, out of which one is paid seat (Boarding pass enclosed). The boarding pass clearly indicates that the boarding gates will close before 25 minutes of the scheduled departure, i. E.in this case at 5.35 pm.
I have also received several sms in my mobile no. [protected], before the journey, advising us to just carry boarding pass print out, drop check in luggage and proceed directly for boarding and boarding will close 25 min. Prior to departure.
We came to visit hyderabad on a tour and totally unaware of the fact that on the same 2nd of september there was a huge political gathering near the airport and got badly stuck in the city by-passing ring road which we particularly availed for timely arrival in the airport positively by 4.0 to 4.15 pm as per advices of the car rental agency. But due to this unusual holding up in the city by-pass ring road, we arrived at the airport entrance at 5.05 pm and at the luggage drop counter at just 5.15 pm. We immediately requested the attending indigo staff to urgently receive our luggage since our boarding has just commenced.
But with our utter shock and disbelieve they refused to accept our luggage (2 nos. Regular suitcase) and disallowed us to board, despite our repeated request, whereas there was enough time left before boarding closer.
Had our luggage was received, it would have taken a maximum of 10 minutes time, i. E. By 5.25 pm (Even 10 minutes before boarding closer) within which we can complete security check and board the flight since the security counter was almost completely empty.
There was no mention in either of the boarding pass or in the series of sms, that, despite we have prior web-checked and displayed the printed boarding pass, our luggage cannot be accepted at 5.15 pm just on commence of the boarding for our above flight having departure at 6.0 pm.
I was advised to go to the booking counter and get a re-scheduled booking, if available.
I immediately attended the airport indigo booking counter for the same, where i was made to wait until almost the departure time of the flight 6e6927, after which i was again charged rs. 7, 378/- and issued ticket for flight 6e944 (Same booking reference and seat nos. 29a & 29b, departing hyderabad at 8.30 pm).
You would readily realize from the above that we have been very unethically and unlawfully denied boarding in the flight and as senior elderly persons subjected to enormous harassment and undue monetary penalty.
Even after this, the next course of harassment and deliberate insults were imposed upon us by some of the indigo staff on duty at airport.
Now, after dropping the luggage (2 nos. Regular suitcase) in your counter which were weighted and within the 15+15=30 kg threshold for 2 passengers, i was carrying a hand bag containing some packed biscuits taken for gift at kolkata & my laptop, mobile chargers, purse, medicines etc.in a laptop case taken separately because i have to show the same separately at the security counter, and my wife was carrying her small ladies bag containing her purse, spectacles and other personal ladies items &
A handbag containing a camera, lenses, camera charger etc. Very small items. All these small hand baggage carried by my wife & myself weight far less than 7+7=14 kg weight & dimensions of the hand luggage threshold.
But the indigo staff standing at the approach of the security check did not allow us to carry the same as hand luggage on the plea of more than 1 bag per passenger. I have asked him to weight all that we were carrying including the laptop, whether within 14 kg for two passengers and if we each carry the 2 small bags in a coupled way (Just the cover is separate) so that the same comes within single bag dimension threshold (Which was very much within) but he refused to listen anything and insisted to give two bags as check in luggage otherwise we will not be allowed to board. I had read the instruction on the ticket “one hand baggage weighing not more than 7 kgs (Including the laptop)” which transpires that the weight including laptop should be within the limit and it is not even a general practice for indigo also to consider a laptop or ladies personal bag as a countable hand bag if the weight is within limit.
In this connection i would like to mention you that when we had come to hyderabad by goair airlines flight we had same composer of hand luggage & it was not disallowed, we had visited andamans, vizac in other occasions by indigo airlines itself in the same composure and was never objected, my son came to hyderabd a few weeks before with his laptop casing & another hand luggage which was not disallowed.
Being compelled by the indigo staff, i went to weight and drop the 2 handbags in the check in counter and revealed that along with the weight of the previous dropped luggage the additional weight including these two hand luggage is only 7 kg more than the 30 kg threshold of check-in luggage. This clearly establishes that our hand lug gages were below 14 kg limit. I had again to pay rs. 2800/- for this 7 kg extra weight appeared due to the hand luggage dropping as checked in luggage, which is otherwise free of cost being well below the hand luggage weight & dimension limit. I was also not issued with a valid receipt of this money from the counter where the payment was taken through my debit card and on demanding a receipt i was informed that i have to go to a separate counter away from the place where the payment was received and by this time i was so exhausted that i could not further go to another place in the airport for the receipt.
But i have categorically noticed during boarding that many passengers some were carrying even a small suitcase along with another bag, some were carrying one bag and another large plastic packet and so on, for the same indigo flight and came to understand that it was a pick & choose business for ‘one bag only concept’ and cannot be a evenly practiced rule.
Bringing further insult to the injury, when i was busy in the luggage counter my wife had inquired to the indigo staff who refused our boarding with the hand bags, that on what basis this arbitrary action is being taken. His answer to my wife, who can well be at his mother’s age and a gazetted govt. Officer, was that “you look like travelling by air for the first time in your life”. My wife was very much upset and felt insulted with these very objectionable remarks and asked the staff to disclose his name, designation & other identity, but the staff quickly left the place without answering, which is also an offense for any on-duty staff.
The entire course of matter has bewildered us to such an extent that we got frightened to travel by air again at least with indigo.

Should i consider that this is the behavior and way of dealing with the passengers that has been adopted and practiced through the multiple staffs of a reputed airline like indigo? Is this the way how indigo treats senior citizens and elderly women passengers in india?

I, hope you would readily understand the depth of our grievance which prompted me to write such an elaborate letter to you.

I would appreciate if you look into the gravity of this matter, take curative actions so that such treatment to passengers do not recur, and arrange to refund me the additional money taken very unethically from us.

Expecting your early response,
Thanking you,

Yours sincerely,

Subir kanungo
Kolkata
Enclo:
Copy of original tkt. Flight 6e6927
Copy of original boarding pass
Copy of re-scheduled ticket
Copy of reschedule boarding pass