IndiGo Complaints & Reviews

Dear sir/ ma'am
I left a paper bag in bus at igi airport at t1 d.
Information regarding baggage and flight is given

Del-ccu
Akash pathak : 12a
Avinash yadav: 24e
Email id: [protected]@gmail.com
Contact : [protected]
Date : 17/09/18
Flight : 6e 173
Dep: 21:55

Please do consider the above subject

Thanking you
Akash pathak
[protected]@gmail.com
Kolkata

Departure
Maa: fri 06:10
Sep 14, 2018
Chennai arpt, chennai (Maa)
Terminal: 1

Arrival
Cok: fri 07:25
Sep 14, 2018
Cochin internation arpt, kochi (Cok)
Terminal: 2

Pnr: kk5gsx
Passenger name: sathiya ramakrishnan

I got my boarding pass at 5 and i was waiting near the gate for my friend to join the flight. Without any announcement they closed the boarding at 5:45 am. My flight time is 06:10 am.
When i reached out to the indigo personnel, they simply say sorry mam, boarding is closed., leaving me behind even after knowing that i have collected my boarding pass. Indigo personnel told me that, as it is a silent airport, announcement will not be made.
Indigo is not a passenger friendly airlines. They depart 10-15 mins before the boarding time and close the boarding without any courtesy/ a second thought about passenger, such a selfish business minders.
Later we paid 2800 to get the next flight. I noticed the same issue in kochi airport too. Their departure time is 09:40pm. But they board the passengers at 09:15 pm and close the boarding very earlier.
I guess they are very keen on their improving their profit of the business, by leaving the passengers behind and getting extra money to schedule the next flight. Their over perfect quality of punctuality can also be shown in calling the passenger before closing the boarding, i would have called them legend of the airlines.
I just hate indigo for their careless overattitude

Hi,
This is to inform you that, i am a frequent flyer of indigo airlines, and i always appreciate indigo airlines over other airlines as your airlines always prefer customer satisfaction. However my concern is on 17/09/2018 when i was travelling from goa to delhi via
Pnr no: kgdckt
Flight no : 6e-2703
Time 19:35 - 23:20
These are the following problems which i faced from your extremely rude cabin crew mahima which hampers indigo's reputation :-
1.) i asked her about 6e prime program to which mahima rudely replied she is busy and said its not of much use.
2.) i asked to get me achari chicken roll, to which mahima rudely denied and said roll it is very cold and unfresh and went away without giving me any other options.

3.) our seats were assigned separately, but that was not the problem to me at all, i requested mahima to give us seats together to which she first muttered in gujrati language which means "pata nahi kahan kahan se chale aatey hai gawar" i guess she is gujrati.. But for her reference me and my co traveller understood what she muttered.
4.) finally when i asked mahima give me her name so that i can complaint about her to which she angrily replied "do whatever u want to do" and later on forcibly took our boarding pass without telling us why she wants it.
5.) when i finally asking other crew member why she took our boarding passes to which mahima again interupted in between and said she has to make a report of it, so that she will be saved when i will report a complaint about her.
Sir, i dont know why she was irritated or upset all the time, but you have lost your loyal customers just because of cabin crew like mahima who thinks we are illitrate/gawars as she said. But we are not.
Iam waiting your reply at [protected]@rediffmail.com
Thanking you,
Neeraj rana and deepak rana.

Hi,
I (Munesh gautam) booked a ticket from new delhi to bangalore by indigo 6e 2134 flight on 25 december 2018. While i was paying by axis net banking then it went to billdesk cc avenue and after it came back to indigo site it showed a message saying transaction not successful. After some time i got a message by axis bank tht my amount is deducted and i did not get my ticket. So sir/mam please tell how will i get my money..??
I’m attaching a photo of amount generate slip by cc avenue for ur reference

Regards
Munesh gautam
Mob - [protected]

Hi,
I don't have my boarding pass as it was taken by the air hostess as i had included meal while booking the ticket.
I need travel certificate now to claim my reimbursement.
I travelled from delhi to bangalore on 27th aug, 2018.
Reference no: 6e 2423
Please share it with me on below mentioned i'd:
[protected]@gmail.com

Regards,
Hemanshi

Our flight 6e 622 from bengaluru to visakhapatnam, scheduled to depart at 19.10pm on 16.09.18 was delayed by 2 hours. This delay was not notified in advance. Also, the passengers were informed of the delay only after boarding the plane which means we were all held up in our seats for over 2 hours. The plane took off 2.15 hours late and the first officer threw a careless apology to the passengers. The company did not even care to provide a free meal to the passengers who got down the plane at 10.30pm instead of scheduled 8.30pm. I wonder why the corporates lack human touch and concerns altogether.

I've flied from ahmedabad to goa on 10th sep with indigo airlines, my pnr number is xks16e, i've sitted in my chair and what i saw is tottaly shocked, there are 4-5 mosquitos in flight, and many are beat us in me and my friend's legs, i've nevere expect this from indigo, i've complained to airline sataff but they are litterelly avoiding this fact,

Dear sir/ madam
I am a defence personnel. My direct flight was scheduled @ 0450 hrs from delhi to pune on 17 sep 2018 (Pnr jb42 gf). But my flight rescheduled/ rebooked for 1100 hrs via ahmedabad to pune. Sir i want to know the reason why i was not board to my scheduled flight @0450 hrs and why my flight resheduled to 1100 hrs (As it is delay by 45 minutes). I am delayed 10 hrs due to indigo. I want to know why this happen?

I have traveled from bengaluru to chennai on 16.09.2018 in indigo airlines at 12:25 pm. I have not received my baggage at the chennai airport and i have reported a complaint near the helpline desk in the airport. But there is no proper response from them and they have told that they would contact me within 4 hrs. There was no response and when called them back, the phone was not reachable.

16/09/2018
Harassed by indigo airlines staff 'nafisha' at the igi aiport terminal 3, check in counter. I was planning to visit dubai to see my brother who had had a stroke and was an emergency. I booked a flight today itself via indigo with pnr number fh9lqq.
As i reached the check in counter, i was told by nafisha to step aside and said my pnr did not exist and there was no booking. She misbehaved and was extremely rude and insenstive and ignored me and did not listen to a word. I was badly harassed by her and i missed my flight today to see my brother who is sick.
I went to the other indigo centre and they told me i 'have ' a pnr number and i should go to the counter again and speak to the staff as they could see i had a ticket and 'nafisha' will have to issue a boarding pass. I ran back to the counter. Nafisha absolutely refused to talk or listen or do anything. Even refused to speak to the indigo officials. Finally i have missed my flight and want to report nafisha please. She has caused me great harassment and action needs to be taken against her.

I was booking flight from indore to delhi on 13th and delhi to indore on 14th of october 2018. The website showed 7:35 pm departure from delhi at the time of booking. Then when tickets got booked, it showed flight time as morning 5:35 am departure time from delhi and thus cheated me. Indigo airline has wrongly taken money rs. 2768 from me. Kindly refund it to the credit card i used for booking and solve the injustice done on me for no fault of mine. The initial selection of correct flight can be seen in attached photograph.

Hello my self biswanath
I have booked an airline ticket from indigo to travel from hydrabad to bhubaneswar. I have booked my ticket on travel date was on 12sep 18,
Flight no:6e 501
Pnr no : hkuh6r,

My boarding time is 16:35 on gate no 107, so i go to gate number 107 on time 16:00 but gate was closed i just wait in front of gate but no one commimg also ask for indido satff he says just wait here but when time is 17:20 i go to indigo counter and ask then he says flight is alredy take off... But i say then i wait for log time in gate no one even gate not open then how can flight take up, he says sorry sir flight rescheduled at gate no 26, but i ask then no announcement why how i know flight change to gate no 26 because my mobile already switch off due to no charge... How i no he said sorry i cant help you, then i travel for train to reach my home... So kindly refund my all amount rs.2854, because its airline fult my flight gate no change he did not announced that or did not give me any next flight its purely airline fult kindly refund my amount. You say how can i know my flight gate no change if no announcement and my mobile is off. So kindly ask them to refund my amount... I have facing lot of problem then coming in train... Kibndly redund my all amount because i travel in train after two day i reach my home i loss my time, amount, so kindly refund

I am a very frequent traveller of indigo and i always recommend my friends and relatives to travel by indigo, rather than other airlines. Today i got very horrible experience. I was traveling from bom to goi by 6e981 with pnr no. Kde1gm along with my nephew. For two tickets 15x2 kgs of check in luggage and 7x2 kgs of cabin luggage was relaxation as per rules. I was no cabin luggage as i am suffering from adhesive capsilities (Frozen shoulder) and my nephew was not so to carry luggage. At the check in counter, our total luggage was 40 kgs which includes cabin relaxation also. The booking assistant told i have to pay rs 4000/- for extra luggage. I told why so, we don't have any cabin luggage. I also requested​ her to allow me to split up the luggage. Though time was there, still she was hurrying up and i was compelled to pay the said amount. Initially​ she was asking for cash when i vividly denied that i am not having so much cash, then she brought the m/c to receive credit card payment. Now tell me why i was not allowed to split up the luggage and why extra amount is charged. Should it be expected from airlines like indigo who is making so much of world wide business. I therefore request you to kindly revert the same amounts to my account from which it is received. Waiting for your speedy action at the earliest. If no response received by a week, i shall put it in media for your filthy action. Prof b k pal, email [protected]@gmail.com and ph no. [protected].

I was not allowed to board the flight because i was late by 5 mins to check in. It was connected flight for me to pune. Where i have planned to meet my father at hyderabad during halt. Now because of 5 mins where i have been asked to pay 1000 for another flight which is thru bangalore to pune where i dint meet my father and have to reach pune by 1:30am. This is seriously ridiculous

Dear indigo
I am jindpreet singh my flight is kolkata to bangkok my flight date is[protected] my flight number is 6e 75 time 10:20 am reached time 02:40pm thailand time. My seat number is 17b i have to not comfortable for this because this seat is break & not change my seat. So please kindly check it & give me my ticket money.

Thanks & regards
Jindpreet singh
[protected]
[protected]
Email id - [protected]@gmail.com

This is regarding my grandmother nishi rai travelling from jammu to delhi on 6e 653 on 12th september. Her flight was suppose to depart at 1:35pm, however the flight was late and departed at 4 pm. Why were we not emailed that the flight was late? She is 72 years old and was travelling alone and she had to travel to new zealand the next day. She had to wait 4 hrs at the airport just because you guys did not email us that there are changes in departure time. She could have checked in according to that and would not have been so stressful for her as she was ravelling alone.

What amazes me is that the boarding pass she got had the departure time 4pm when clearly she was supposed to fly at 1:35pm. This means that you all knew that it was going to fly off at 4pm. I have attached the boarding pass for your reference. I am going to complain and take this further for sure if i do not get any reply.

Hi team,

I was supposed to travel to indore from hyderabad by 4:55am flight today. I reached airport on time and underwent security check on 4:18 am. Post that i went to lounge for 10 mins. There was no announcement being made about the indigo hence i was under the impression that the boarding might be delayed.

I stayed there for 10 mins and reached the gate at around 4:32 am only to find out there was no indigo spokesperson there. I waited for 2 mins and then i thought something might be wrong. So i went to other gate and there i found out that the boarding is closed.

I was not allowed to board the flight. Can you please look into this regard and check why there was no announcement being made and also why no indigo spokesperson was at the boarding gate.

I always prefer indigo over other airlines and this is the first time it has happened so i expect indigo to take some action against it.

Regards,
Anshul
[protected]

We had to travel from delhi to port blair on 8th sept 2018. My flight departure time was 04:50. We were 8 persons (2 family with small kids). We reached airport at 3:30 a. M. We had online boarding pass.. We were travelling first time by flight. We asked from two staff members of indigo where to go (Indicating that we are having online boarding pass). They told us to stand in line. Then one of your staff came and told us to stand in front of another counter.. There also we asked the same. The staff person told us to stand in queue only.. When our turn came they told us that we are late. It was 4:05.. Then they asked to go to another counter. He said that he cannot take the luggage now.. We requested many times.. But he denied. And told us that one of you can remain here with luggage, he will send him with luggage in next flight. We had to take the decision and just ran n board the flight. Our family member who remain at delhi airport reached next day as no flight was available on the same day. It was horrible experience to leave one member at airport.
We went to port blair for a trip. You can understand what happens when we are without luggage on an island with a 3year old kid. Your staff should make aware the right way to the travellers. At port blair staff was supportive.. They were completely guiding us where to go.
Moreover we also have to pay the charges for the next flight which is very wrong as it's the mistake of your staff that they didn't even tell the right way. It was very pathetic experience.
Kindly refund our money and change our view towards indigo.

It was 9pm flight (6e 1204) from colombo to chennai, got cancelled due to some hydraulic issue and all passengers were made to get dowm, asked to wait for 3 hours. Asked to have dinner in an airport restaurant. They treated all so cheap and one who worked there said he will call police. And made us roam here and there for around 6 hours in airport and provided a hotel to stay.
The people who doesnt know english were totally left without assistance.
My question is, why not the people in that company try to convince people. They were so cool and didnt even come for assisting the passengers to have dinner.. No body have a set plan of that situation.
Do they think people are buffalos. They were so harsh.
Passengers were ready to tolerate the situation but the company people ill treated..
Very worst airlines
No apologies tooo

1. We travelled from hyderbad to delhi on 29/7/2018by indigo airline 6e766 pnr o9uepy. After reaching home noticed that my new suitcase zip was cut and some of pefumes/ cloths were missing. We ignored due to our busy schedule.
2. On 10th sep 2018 my son travelled from del-hyd pnr hg6vvt. After reaching hyderabd, he found the similar case again that his newly purchased bag was searched and some pockets were left opened. Keys, newly purchased shirts, speakers and perfumes were missing. He was in hurry to reach the college and didnt reported.

Looks like that indigo as hired such staff (Thieves) on the del-hyd-del route who are doing this regularly. Please look into this