IndiGo Complaints & Reviews

I had a very bad experience today in flight no 6E 801 Mumbai to raipur
the crew in the flight were very rude . I am corporate passenger frequently i fly in Indigo though my meal was booked. It was not served for me instead when i showed my boarding pass in which it was clearly mentioned CPML in bold . They were not having my details in the list . Its a very veered experience. Its being an morning flight i need to travel empty stomach all till raipur . It is a very bad policy from indigo i was asked instead to pay again for a meal . The crew behaved as if they can do what ever they want no one is there to ask them

It was monday morning of oct 3rd, 2018 when i was travelling from goa to hyderabad, flight 6e259 - booking reference: xl7l5u. When my bag came out of conveyor belt it was fully torn to the point that it can't be used further. It looked like the bag was dragged on some sharp or uneven surface. After collecting my bag i directly went to complaint counter to register a complaint and the lady over there took some photos of damaged bag and assured me that i will receive a call within 24 hrs. Next day i received a call from one of the executive who offered to give rs 500 indigo voucher for the damage caused, to which i denied as my bag's price was around inr 5000 then the lady started negotiating for inr 1000 voucher which can only be availed in my name that too within 6 months from the issue, to which i denied again. I mean what kind of compensation is this. All i am asking for is a fair compensation. By the way this all happened despite of my bag being marked as fragile.

It was Monday morning of Oct 3rd, 2018 when I was travelling from Goa to Hyderabad, flight 6E259 - Booking reference: XL7L5U. When my bag came out of conveyor belt it was fully torn to the point that it can't be used further. It looked like the bag was dragged on some sharp or uneven surface. After collecting my bag I directly went to complaint counter to register a complaint and the lady over there took some photos of damaged bag and assured me that I will receive a call within 24 hrs. Next day I received a call from one of the executive who offered to give Rs 500 Indigo voucher for the damage caused, to which I denied as my bag's price was around INR 5000 then the lady started negotiating for INR 1000 voucher which can only be availed in my name that too within 6 months from the issue, to which I denied again. I mean what kind of compensation is this. All I am asking for is a fair compensation. By the way this all happened despite of my bag being marked as fragile. I am also

1st i would like to know does this id belong to indigo info. [protected]@gmail.com
I got a call from this no [protected] vartika shah regarding job for indigo airlines for the post of ticketing executive. The person always talks and replies in hindi. There is another girl ishika do they belong to your department. Followed by a man.
All of them don't know proper english

Hi indigo team,

I have received phone call regarding vacancies and job openings in ground staff department from some aviation job placement situated in delhi, asked to forward the resume, photo, highest qualifications and id proof, and as requested by them i e-mailed them all the details on aviation. [protected]@outlook.com then other day i received the phone call stating i have been shortlisted for next aptitude round and before that they asked to deposit registration charges of rs2000.
(All this is fake)

The persons name is mayank tripathi seems to the hr. And he send me his fake id card.

I'm work in abu dhabi i have to add the surname to my ticket, i called the customer care first i got connected in minutes and explained her the details as the surname is missing in my ticket, asked to send my passport and ticket and told "let them check whether 1 can travel or not" what? Adding a surname on a ticket that's too 18days apart of the journey are you guys running a flight or some sort of stationery business? Its the first flight from abu dhabi i never took a ticket from indigo before believe or nor air india express have better customer care i called the customer care center after sending my ticket and passport copy to then till today never got connected even hang up on queue for 1 hour never got connected, i'm not sure they intentionally blocking my calls or not and dear indigo this will be my last and final ticket on you and i will make sure my friends or family will never do the same from abu dhabi.

Dear officer in charge,

I am anju barnwal. I was supposed to travel in flight no. 6e-224 (Aircraft type: a320) on 3rd october 22:10 from ccu to del. I have taken my boarding pass around 8:37 pm and done my security check at 8:55 pm.
After security check i have still half an hour to reach gate no.21. I reached there approx. 21:15. But i did not see any indigo ground staff there. Also flight was not there. I was waiting on the gate no. 21 till 22:00 then i saw 1 indigo's staff there and when i asked him flight is in next 10 min. And no staff available here. Could you please confirm when flight will be take off? I was really shocked when i heard his reply. He said "i am sorry mam flight is already take off". I was really begging in front of him, "how is it possible if we have still 5 min remaining from take-off time" and why you did not announce my name? If passenger has already taken boarding pass but did not board on flight then you must announce the name. First he was telling lie that we have announce your name but you was not available. There are 2 more passengers who were also missed this flight. When we asked in strict way then he was telling that we are not announcing the name of passenger.
Sir, i have 1 request you are managing airlines and if this is the management then who is going to avail your services?
When i went to indigo counter and asking for another flight they are rudely saying that from this ticket you can not travel. Either you have to book fresh ticket which is next day at 6:30am or you have to pay extra money for this and i can only allot seat if there is free.
Sir, i am going to delhi for my visa appointment. Appointment date i got after 3 months. I have to reach visa office @8:45 am. But i am really unhappy to provide indigo service and staff's behavior.

This is my humble request that please check and update your services.
Also i am requesting to give my ticket's money back.
Appreciate if you have taken action against this customer service team and give compensation for the passengers who had missed the flight because of above mentioned reason. For your reference, i have attached copy of my boarding pass, tax invoice of flight, my visa appointment mail and new ticket from goair. May be then you can believe that how i felt helpless when my flight missed because of your airline's poor service.

Hope you will understand and provide better service next time.

Thanks,
Anju barnwal

Dear sir, i raised this complaint on sept 15, sept 17 & sept 21. No suitable reply i received so far. Hence again i am highlighting the same complaint. Earlier complaint were by bhatu2. Please explain why i was not allowed to re-distribute the weights? Why threatened to close the booking counter so that i should miss the flight? Pl check the time of booking of my luggage was at 14.39 and flight timings was 15.45 or not? Give the proper justification.

1. The take off and landing was perfect, smooth.
2. They change my seat 15 b to 30 f, as i am "flying first time with indigo" that was last corner window seat which was ok.
3. I order "masala tea" and attandent refuse my all three card by saying not working which feel shameful to me than i pay cash, my all three cards have sufficient balance and also active.
4. Rest everything perfect and comfortable, the tea was very tasty.

Thanks a lot!!

Hi indigo team,

I have traveled with indigo airlines on date 07-jul-2018 (Pnr-mb86qs) and on 06-mar-2018 (Pnr-ichpmm) and i have lost my boarding pass for clam purpose.

Now i am trying to generate travel certificate but i am continuously getting below error.
Website: https://dbusinessapps.goindigo.in/TravelCertificate/homepage.aspx
Error: error: please enter correct email address.

Could you please send me the travel certificates for these travels.

Thank you.
Premanshu
+91-[protected]
[protected]@gmail.com

Dear sir /madam,

We are travelling on 6th oct via flight 6e41 to singapore with a 2yr 5 mnth kid and my old mom on a wheel chair. I was shocked when i was told by indigo that the kids pram will not be allowed till the boarding gate as is normally the case whenever we travel in india or abroad and will have to be put in the checked in luggage. We are supposed to carry our kid at 3am from the counter to the plane with a checkin 3 hours before??

I hate indigo, we friends booked a ticket for 5person mumbai to chennai. Unfortunately two person not able to join us. So we ask for a name transfer for that two person. They say it's policy. We have to cancel and book fresh ticket for two of them.

We are in group of 5persons. Bloody they make hefty revenues by cancellation for each ticket they charge rs. 2703 as charges and new ticket cost as on today rs. 3646.

In name of policy it's really atrocious. Looting. Indigo change your policy. Don't loot your own country people money.

We boarded flight Kolkata to Pune om 24/09/2018 (Flight No. 6E 277 PNR KLWUPE. Our baggage was not loaded from the departure city that is Kolkata.
We waited at Pune airport for 2 hour but came to know that our baggage was not loaded at Kolkata airport and the same will be sent to our home next day.
We recieved the baggage next day but the same was totally damaged with handle broken and suitcase breakage from back.
We infor the same to person who bought the suitcase but he informed us that he is helpless and cant do anything. Please register your complaint online.

We are registering the complaint for compensation from Indigo. Hope to recieve positive reply. We are also attaching the photographs of damage suitcase.

Hope to recieve positive reply. My mobile no. is [protected] and email is [protected]@gmail.com

I have travelled from chennai to bangalore on date 28/09/2018 and my flight was 6e 119 and my name was aravindh my baggage was new and i have buyed that day before i travel but due to mishandling my baggage got full damage and can't even use again so indigo staffs take response and clear the problem so does it won't happen again and can be avoid in furture

I was booked ticket in indigo airlines in website through net banking from delhi to rajamundry on 16 sep 18 1930 hrs, it's total fare was rs.16468/-. Unfortunately transaction was failed and debited rs.16468/- in my account, the bank transcation no. Nsbi[protected]igaejhxmx3 and indigo transcation no. 9f8e97eb992f[protected]. Please refund my money back.

I am sanatan panigrahi. I am writing this email to inform you about a failed transaction that happened two days ago, on 27th september. The amount deducted from my account is rs.3300/-. I didn't receive any refund till now.
The booking was in my name mr. Sanatan panigrahi. I was trying to book my return ticket from bhubaneswar to kochi. When transaction failed for the first time, an amount of rs. 3300/- was deducted and i called the customer care of indigo. He told me to book again since the booking was not successful. So i tried to book again. But surprisingly the price for the same ticket was raised to rs. 4028/-. I had no choice but to book the ticket. This time the booking was successful.
Below i'm providing you with the information about the failed transaction.
Order # - q2fklw8q1uyjgaygkxehuw
Ccavenue reference #[protected]
Order date - 27/09/2018 16:13:26
I had got the above information through a mail from [protected]@ccavenue.com.

Billing details

Customer: mr sanatan panigrahi | [protected]@gmail.com |[protected]
Address:, in,.in
Customer ip: 137.97.160.187
Pay mode: debit card - mastercard debit card
Bank ref #: 897087

Order amount: inr 3300.00

Net payable: inr 3300.00

Kindly look in to the matter and solve the issue. Hope you will help me resolve the issue and get the amount of rs. 3300/- refunded.

My name is vijay kumar and i have got call before 3 days ago from hr at career dot.com she says indigo airlines is recruiting ground staff supervisior at all india level vacancy and says 25000/- deposit fee totally and got 2 rounds of interview 1st 1 is online exam and second 1 is telephonic interview after that they issue offer letter so i have completed all round and deposited and got offer letter from mail id [protected]@goindigo.in. And says in this offer date are mention for 3rd round and your training and visit at ahmedabad, so i want to know that it is genuine or not.

I have received this mail and they are telling me to deposit 9000/-rs please tell me are these people looting us or as per company procedure they are charging us and there are many emails and calls which i have been receiving as i have applied on shine.com and other websites and every single person is asking me to deposit some amount

Please reply me soon so that i can take a decision

I booked my ticket on 25th sept for 27th of dec from the website via.com.
I want to take off one passenger name from the ticket and request a refund. When i asked via.com customer care about it, they told me the charge will be around 5500 per passenger including gst. Please help me with the process?

My booking id is fmnaa2twkgdls and pnr is e8vtkl

I was going to travel from bangaluru to new delhi by indigo flight no. 6e-2228. My pnr number is lc243p. Journey date: 28th september 2018 at 7:10 am.

The flight was cancelled and i was informed some 7 hours before the departure with no alternative given in its place. I am travelling with two senior family members and we have to reach delhi before 12 noon. Now, it is not my fault that the flight is cancelled. It should be the duty of the airline to arrange an immediate alternate and not charge any extra for that. After half an hour of conversation with the call centre executive, the phone was disconnected from his side without providing any alternative. I had a good opinion of indigo so far, but this is plain harassment. I am left out hanging with no option now. I have to reach delhi by 12 noon and i don't know how.