Dear sir, i am the frequent traveller of indigo flights. I raised the complaint regarding intentionally charging amount for carrying extra weights which was not true, but reply received is very general and found to be rediculous. I was traveling from mumbai to goa with two tickets with pnr no. Kde1gm by indigo flights 6e981. At the check in luggage booking counter we found that our luggages were 19.6kgs & 19.7kgs (Which was rounded to 20kgs) and cabin luggages were sufficiently low, only 4.1kgs. The booking assistant told that i have to pay for carrying extra weights. As i am a patient of adhesive capsilities, so i brought this distribution. After hearing that i have to pay lnr 4000/- for this distribution, then i was interested to redistribute the weights which was the matter of 2-3 minutes. But i was not permitted, rather threatened that i have to miss the flight, if i go for doing so, as she was going to close booking, though the time was 14.39 (Can verify the time as i paid the amount to indigo by card) & the flight time was 15.45. I was compelled to pay the amount, as i was not interested to miss the flight. Now my questions are: (I) why i was not allowed to re-distribute the weights when sufficient time was there to do so? (Ii) did i carried really the extra weights so that amounts were charged? (Iii) why the paid amount can't be reverted as payment is being done by card? Waiting for your speedy action and resolving the matter with proper justice. Prof b k pal, nit rourkela, ph no. 9437686106. Email:
[email protected].
