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IndiGo Complaints & Reviews

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Last updated Apr 20, 2024
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IndiGo reviews & complaints page 147

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H
haritha90
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

travel certificate

I booked air ticket in indigo. I lost my boarding pass and i need to submit it in office. So i am trying to apply for travel certificate from indigo air lines. So this complaint is about that.
I am trying to request for travel certificate but it is showing error: please enter correct email address. I tries many mail ids, but showing the same. Please provide me a travel certificate.
Booking reference : ongc[protected]c
Pnr...
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R
rmhammedw
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

customer care not picking my call

Address:Ahmedabad, Gujarat

Hello indigo team,

This is to inform you that we have booked ticket from ahmedabad to kolkata but some changes required in date, today we have called to customer care (Ashiwariya from indigo executive) at 1.00 pm she said that it is not possible to us without charge.

Pnr no - vdkiyc
Contact number [protected]
Mohammed waasif
Mohammed. [protected]@gmail.com...
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B
beenapad
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

flight cancelled by indigo 6e-7162 on 28th aug 2018 - no refund

Address:560032
Website:REfund of Ticket

I got confirmed ticket on 6e-7162 (Blr-trz) on 28th aug 2018 and the pnr fcby2m. Indigo airlines cancelled the flight 6e-7162 dt. 28th aug 2018 and they have not provided any back up flight for my travel.
I have asked for refund of my entire ticket amount which is pending from indigo for more than two weeks. Pls refund my ticket amount at the earliest....
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S
sumitmalhotra23
from Noida, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

fragile bag was damaged and lock broken

Address:New Delhi, Delhi, 110024

Its been 12 day so called number one airlines in india doesn't have time to even respond to customer complaint. So arrogant and such an attitude from a service provider... Wow sky is actually turned blue... Never expected that an organisation will have such behaviour and cheat customers like this for such a small issue.. Don't worry now i wont even expect any response but have learnt a lesson.. I had to pay a price for using number one airlines...
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A
arvbhalerao
from Nagpur, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

travel certificate

Address:440022

I lost my boarding pass of my travel from Nagpur to New Delhi by Indigo dt 26th August. Accordingly i made the request for issue of certificates and paid the fees. Still I do not received my travel certificate. I have to submitt it to my office .Kindly issue the certificate at the earliest .
Regards
D.A.Bhalerao
Email- [protected]@rbi.or. in
PNR -ALJDMB...
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A
arvbhalerao
from Nagpur, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

travel certificate

Address:Nagpur, Maharashtra, 440022

I lost my boarding pass of my travel from nagpur to new delhi by indigo on dated 26th august 2018. Accordingly i made the request for issue of travel certificate and paid the fees online. I am waiting for the travel certificate which is required to be submitted to my office urgently. Kindly issue the certificate at the earliest.
D. A. Bhalerao
Email - [protected]@rbi. Or.in...
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L
lokesh krishnan
from Delhi, Delhi
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ticketing executive

Address:Hyderabad, Andhra Pradesh

We have seen your profile on indigo airlines we have shortlisted your profile and would like to confirm about your
Rajeev gandhi international airport.
Job profile ticketing exceutive

Company indigo airlines

Salary 30k-35k (As per company norms)

Location hyderabad

Embedded software engineer job description
We kindly request you to read the terms properly...
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P
pgprateek
from Etawah, Uttar Pradesh
May 5, 2021
This thread was updated on May 5, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

fake offer letter

I received a email from ravati. [protected]@campusindigo.in asking me to deposit rs 9800 as refundable security amount for job at indigo. The email is mentioned below
Dear applicant,

Annual direct online selection - indigo airlines

We are pleasant to inform you that your profile has been shortlisted for walk-in and for more details just see the attachment.

Thanks & regards
Team hr –...
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K
klcook
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

delayed flight and staff attitude

On the 14th of july i was due to travel jaipur to dehli with airindigo, and then delhi to london with another airline. We boarded our airindigo flight (Ref whv8ra), and then were told it was going to be leaving 20 minutes late. I asked the air hostess what time we would arrive and she said it would be the same time. I said that didn't make sense. Then after half an hour i was worried and asked again. The air hostess said it would only be...
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L
lakshmi8683
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

poor communication and negligence

I booked flight from chennai to delhi on[protected], flight no.6e2652. I have checked in around 03.20 am and seen the flight information screen for detail. My flight std is displayed as 05.00 am while the boarding pass shows the 04:45 am.

As per instruction in the boarding pass, i have checked the flight information screen for boarding gate no. And time.

I reached gate no 13 at 04.27 am and i surprised that the...
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S
sadhana sabhandasani
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

my ticket was cancelled without verification

Address:421003

Booking reference : XCPJ6P
This ticket was cancelled my your team without verification.
I am confident that verification was not done because I never shared my registered number and email to anyone in this Universe.
So, it is very obvious that negligence is done by your team.
Therefore, I hereby request to provide full refund.
Thank you,
Regards,
DR.Sadhana...
+1 photos
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V
vgirishsai
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

unnecessary harassment to pay excess fare for seats when seats were only in a blocked status by airline staff hardeep and her man

We had to undergo the following from airline for travel from delhi to bangalore on 03.09.2018
The flight number was 6e2963.
Complaint 1.
The airline never informed us about the change in terminal and no sms was sent.
The terminal change was shifted from 1d to t2.
The travel time was 30 minutes between terminals and we had to rush with senior passengers and had to pay twice for airport fees or others. The...
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S
sigysam
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

full payment not received as per the policy

Respected sir,

This is in regards to cancellation of ticket - pnr - uh6vhq, name of augustin sagar from cok-sharjah on 21st august. Fight was cancelled due to flood situation& cial airport closure.

I made several calls to customer service and was given assurance that no money will be deducted from the original amount which is 171615. Now i learned that only 12315 is credited to the bank. Deduction of 485 is...
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sai pradeep Makireddi
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

baggage

Baggage was complete wet.
I travelled from Delhi to patna on 3rd September 2018.
After reaching Patna...while taking my baggage from the baggage counter 1 the bag is complete wet and their is no one to conplaint. Just I asked one of the indigo employee he told sorry and explained the reason behind the baggage wet. But we drop our baggage by keeping trust on the baggage security and trust. But this one is insane and really bad...
+1 photos
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Ved Ankita Prakash
from Muzaffarnagar, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund for canceled ticket

Address:New Delhi, Delhi

Indigo has cancelled my flight from kochi to delhi on 16 aug 2018 due to water lodging, flight no 6e 6468 pnr zfkjwj. But till now indigo has not refunded my money, only mailed me that they refunded money on 15 aug 18. But after many conversations they have failed to give transaction id and transaction details about refund. They are arguing that transaction id not generated.
Indigo is harassing me mentaly and economically. Their customer...
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sp3876
from Angamali, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

missed a flight because of indigo staff

Address:Ernakulam, Kerala, 683572

I booked ticket from banglore to kochi and my flight was at 4pm sep 2. I was at airport by 3.10 it was very busy in the boarding pass printing que. So the satff asked us to take the machine by then we lost 10 mins. It showed flight closed in the the machine. We had to again to the long que. The staff told us you are on time. After reaching the counter they told we cant do anything please leave us. It was so cruel. It was clear that they were...
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Amanda Garoës-Hill
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

do not use indigo for business

Website:www.goindigo.in

Flight 6e5097 seat 22a pnr: ke56m2 15.15 flight: mumbai to delhi on sunday 2-9-18 passenger: amanda alice garoes-hill

Dear sir/madam,
I'm writing to complain about the excess charges i had to pay for luggage on the above flight.
I am aware that i was allowed 7 kg hand luggage and 15kg in cargo.
I accept that exceeded those free allowances.
I weighed my luggage on uk weighing scales before i left...
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J
Jaiprakash chandak
from Virarajendrapet, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

bad experience and a consequent loss of more than 10k

Hi,
I have been using indigo air services for almost a decade but what happened today was very disheartening. I booked my ticket from bangalore to raipur for 2 september 2018 and return from raipur to bangalore for 3 september 2018 pnr number - zjkv9k.
As i stay in erode i took a night bus from erode to bangalore at reached bangalore airport at 6 am. I did checkin, gave my luggage to the counter and also have completed my...
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S
Shivam0438
from Muzaffarpur, Bihar
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

cargo service

Address:800014

Yesterday we have booked a shipment from patna to bangalore via ranchi u/awb no[protected]pc 10kg on flight 6e-485, but it doesn't reached at bangalore yet and patna staffs are saying it has been uplifted from patna and ranchi..

Now bangalore staffs are not taking any serious action to search the shipment and the cargo desk no[protected]/03 is also not answering any calls..

I need customer service help to search...
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A
allan131981
from Sri Ganganagar, Rajasthan
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

confirmed front seats changed for my parents (patients)

Address:500094

My parents can't walk, so i had booked the front seats.. Paid 600 rupees extra per seat and also arranged the (Wheel chairs) for them with indigo, after the confirmation of their tickets. Hence one of the so called the indigo air-hostess had taken money from other co passenger's and gave them my parents front seats number 1b & 1c from mumbai to hyderabad dated 27th aug 2018, departure @ 21:20, pnr: nk888u - 6e 234 to upgrade there seats....
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