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InterGlobe Aviation Limited
Customer satisfaction rating: 51%
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IndiGo Customer Care

InterGlobe Aviation Limited

Address
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

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+91 99 1038 3838  
+91 12 4661 3838  

Additional info
Corporate Office
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon – 122 002, Haryana, India.
Tel: +91 12 4435 2500
Fax: +91 12 4406 8536

Customer satisfaction rating
51%
Complaints
4232
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Indigo Airlines — Indigo payment complaint

 Pragatig
Sir I boarded a plane from Kolkata to Bangalore. During making boarding pass I had excess baggage so I had to pay extra 2000...
Complaint category Banks

 surinderpal singh dhillon
Hello sir mera naam surinder pal singh hai.mari ticket[protected] ko chd se dubai ke liye thi.mr sudhir jo aap ke airlins mai kaam karte hai uhno ne mere sath misbehave kiya or mujhe flight mai nahi jane diyaa.or mujhe gaaliya bhi nikali .fir mai next day[protected] ko nayi ticket le kar aaya .jis se mujhe bahut loss huyaa plzz SUDHIR KUMAR action liya jaye.sudhir kumar aap ki airlines ke mai dep head hai.
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     lovejeet-kaur
    I had a flight from delhi bangalore (6e-109) on 9th november from the 1d terminal delhi. even after completing the security check well on time i was left at the airport and missed the flight. i want to know why my name was not announced by the ground saff and why was i not called on my cell. the staff was rude and totally non co-operative. i need the full refund of my amount. this incident has caused a lot of mental harassment and for the new booking i had to shell out 8k which is simply not acceptable. i need a total refund of my earlier booking amount else i will take this to the consumer court.
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       priyankona
      Hi,

      This Complaint is regarding Flight Booking from Guwahati to Bangalore scheduled 6th November 2016 8:30 AM bearing PNR UI6L3B.The passenger Mr.Manas Pratim Das reported to the Check In Counter on time and was issued Boarding Pass as well as Check-In Baggage Tags and he immediately moved to Security Check Queue.Just prior to the Bangalore Flight there was a Guwahati-Imphal flight for which Indigo Ground Staff assisted the passengers stuck in Security Check queue and redirected them to the Aircraft. But unfortunately for the Guwahati Bangalore Flight neither was there any Ground Staff who came in to assist Manas at the Security Queue nor was there any Boarding Call made in his name despite the fact that he was issued his Boarding Pass.Due to this mismanagement committed by the Indigo Ground Staff Manas reached the Boarding Gate 6 to find it closed.He missed his flight as well as had to cancel the connecting flight from Bangalore to Pune on the same day.Post this, Manas went to meet the Manager at the Indigo Guwahati Airport Office only to find an empty office;there was only one person present who was taking his meal and who refused to provide any assistance.Due to this passenger had to leave and make travel arrangements for the next day which had very high financial implications and also impacted his work commitments as 7th November happened to be a Working Day for him and he had to travel on a Working Day instead. Following this I tried to get in touch with the Guwahati Airport Office of Indigo over telephone but the ladies answering the phone were extremely rude and were not at all courteous. Please make a note of this because this further added to the passenger's harrassment for no fault of his own.So, Kindly take this complaint to further my request of a Full Refund of my Guwahati to Pune flight via Bangalore which could not take due to mismanagement at the Indigo Ground Staff's end.
      It is solely the responsibility of the Airline Staff to locate and assist a Passenger for whom Boarding Pass has been issued and atleast a Mic Announcement for the Passenger is expected which was not done. It is an extremely serious blunder committed by the Indigo Staff which led to tremendous harrassment for the passenger Manas. And a very important query is how did he receive his Check In luggage immediately when he found the Boarding Gate Closed?His luggage was never loaded into the Aircraft despite the fact that he was issued a Boarding Pass and Check In Baggage Tags by your Indigo Airline Ground Staff themselves. This is a serious offence. Also bringing to your notice a similar incident wherein the judgement was given in the Passenger's favour:
      https://www.google.co.in/amp/m.rediff.com/amp/money/report/missed-flights-airlines-should-compensate-only-if/20150907.htm

      Please take strict action for this offence as this is totally the fault of your Airline Ground Staff in Guwahati Airport. We are frequent travellers and we are also aware of the Protocols. Please understand that Manas had to face this situation for no fault of his own and totally because of incompetence of few Indigo Ground Staff at Guwahati Airport.

      Thanks and Regards,
      Priyankona.
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         Sitangsu
        Sir,

        I am shocked and surprised at the disastrous customer service rendered to passengers at Varanasi airport at your counter (Indigo airlines).

        We had reported at 6.15 pm to avail your flight no.6E 716 scheduled to depart at 19.30 pm which was changed to 19.55 pm. As per extant rules, the final time for reporting was 16.50 pm. Surprisingly, the management of the queue at the counter was worse than one could imagine and you have kept a person who does not know what he is paid for or what is his job. There was absolute disorder and while three counters were open one was practically defunct. I am ashamed because I was accompanied by my son who had come to visit this holy city from Berlin and was simply taken back at the state of affairs. Even your staff don't have the basic courtesy to make an announcement about the change of timings, and all this happens because you people do not care about passenger amenities or take it for granted that we have no options and hence travel with you guys. Moreover, your couldn't care less as the docile people of India, more so of Kolkata do not lodge complaints.

        Can I have an answer as to when would be able to get out of this non-sense business or else just withdraw your flights from places where you think people are stupid enough to palate any sort of services given to them by you.
        Would you take those irresponsible people of yours to task and save the passengers from being harrased till the time you withdraw your services to these smaller cities or honestly make an attempt to improve the conditions?
        My pnr no.VFNKYN, flight no. 6E 716, date of journey 08/11/2016, Seat no. 13A.

        Regards.

        S.K.Chattopadhyay
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           tiya aggarwal
          Hi,
          I have booked ticket from Chennai to Delhi on Oct 7. Due to some network issue, session lost. In meantime ticket got booked suddenly. Unaware of this action, I have booked one more ticket. System is very poor to detect the information and booked two tickets with identical information for indigo same flight. As, I travel via one flight only. I am attempting to get my genuine refund for other flight with PNR number SGE7JX .Date :October 15, 2016. I tried to contact with customer care also. But, not getting any particular response.
          Please resolve the issue ASAP.
          Thanks
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             Surendra Kushwaha
            Flight 6e147 (10:40:00), 6e3175 (13:00:00) lucknow to mumbai via delhi, rs4654/- i reached at the indigo counter before 10:18 am although the indigo employee has not allowed me to boared in the flight, also talked to manager mrs renu pawa, not helped me, also not talked to her seniors instead of my reqst. Missed the flt. I want return of financial loss
            Updated by Surendra Kushwaha Nov 09, 2016
            I want all my financial losses back that has been beared by me due to this.
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               rutvikshah
              My name is shah rutvikkumar pinakinbhai and i travelled through indigo airlines from delhi to ahmedabad on 7th november fligh number : 6e 597 on 9:40 pm.
              When i landed to ahmedabad to my great surpise only my baggage was missing since that day. My bag and things inside are not only costly but connected to my heart too.

              It has weight of 17 kgs and purple color american tourister bag.

              Taff is not handling this case in a good way one person is saying we are tracking your bag, one person is saying your bag is in delhi send us authority letter and aadhar card which i already sent on two different whatsapp numbers as demanded. One person is saying your bag is being delivered. So, i have left with no clue. If i wont get my bag today only then i wil left with no option to complaint in police, press and media.


              My luggage gone missing since three days
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                 khanum
                Attempt was made to book a ticket of Indigo airlines on 02/11/2016 from DEL to GAU online but unfortunately INR 4239/- was debited from the Account vide reference No. HSBI[protected]IGAAETTDU9 but the ticket was not generated. Communicated with a dummy PNR vide Number HGI88E but the ticket was not generated. I would like to know in how many working days the management needs to refund the money? I shall be grateful if you kind assist me in solving the problem.
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                   kuku1289
                  My father was about to travel from mumbai-delhi flt. no - 6e5097 today, he reached long before the scheduled time meanwhile i got a msg from your airlines that the flight is delayed also my father asked a staff of your airlines about the status of your flight. which she confirmed to be delayed so as any passenger could do he was waiting for his flight at the airport after sensing something wrong he again asked the staff about the status of the flight the staff said that the flight has already left and he was late. my father is a business man and reaching on time was very important for him but due to this careless handling of the situation by your staff his work has been delayed. moreover, when i called them to complain about the situation the staff behaved very rude and weren't even concerned about the passenger. he is a frequent flyer and if this is the case with your airlines then he will be bond to blacklist the same
                  8 th nov 2016
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                     suman081
                    Sir, I had book Air Ticket through On line on 07-11-16 for 2 persons 1 child and infant from Bengaluru to Patna to travel on 03-05-17& for sum of Rs.11953.00 The amount deduct from my HDFC credit card. But not sending Ticket and PNR number of Indigo Flight. Please ensure me whether I will gate Ticket/ PNR of Flight or not. If I will not gate Ticket than refund back my amount which was paid through billdesk transaction Id d48995511d[protected] .

                    Regards

                    INDRA SUMAN
                    Booked a flight from bengaluru to goa by mistake instead of goa to bengaluru, informed the customer care executive instantly, i was asked to make a payment for the ticket made by her from goa to bengalore, did the same but havent received the refund.
                    pnr-- MHVP6B
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                       Gunasingh Dorairaj
                      I am inside 6E 548 idigo Chennai to Jaipur. It scheduled departure is 11.00. When it is about to take off after delay. Suddenly it is stopped in runway and informed that the flight will not fly now because the Jaipur airport is closed for maintenance. They provided snacks with lot of ants inside. God!!! Please save India and Indigo.
                      Hope to Reach Jaipur...
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                         meenakshi.sapru
                        While traveling from jammu to mumbai on 7th november by indigo airline, i would like to put on record unethical episode of the staff at airport.
                        1. is it documented anywhere that handbaggages are not allowed from jammu airport? if no, i was not allowed a simple hand baggage and was forced to put in checkin and asked to pay. hand bag had my medicines and gold items that i never wanted to put in checkin luggage. also it just a shoulder bag not that it was big??
                        2. just because my hand baggage increased checkin luggage allowance by 7 kgs i was forced to pay extra (rs 1100.00)?
                        3. after paying extra money the same staff allowed me take hand bag in flight. if it was not allowed as per rules why was i allowed to carry it??
                        4. another passenger was ready to pool in my luggage (who happened to meet me at airport while i was struggling at checkin counter), indigo staff didnt allow and reasoning given to me was that because of commercial reasons they wont allow.

                        My grievance is two fold: why was i not allowed hand bag and later after payment i was allowed the same bag to be carried!!!
                        2. is this excess baggage a money making revenue stream for airline when my family friend was ready to pool my luggage
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                          Indigo Airlines — Indigo ITINERARY failure while booking of Indigo flight online booking

                           Bandi Papaiah
                          Sir/Madam, my self Bandi Papaiah, my indigo login ID is and password is, On 02 Nov 2016, I tried to book a ticket from Chandigarh...
                          Complaint category Airlines

                           SVChaitanya
                          Pnr no : GGME2RMy baggage went to Bangalore instead of New Delhi due to wrong tagging. They broken the lock of baggage which costs Rs 1000. First they promised me to handover to me by evening and they played gimmicks and they changed their stand to handover to me the next day. I had my important files so i missed my important interview today. I had my food and pickel, it got spoiled because of your insensible service. They gave some number to contact, but no one lifted and in switch off mode and finally got connected after long time. Its your responsibilty to share the status of my baggage missed. My pickel and food it costs Rs 1000. Totally i missed my interview and lost RS2000 because of your worst service. I haven't expected this type of service with indigo. I want the compensation for your ignorant, irresponsible and insensible act of service provided to me.
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                             UC
                            Reached 2 hrs before got, boarding pass after 1/2 an hour, security chk took 45 minutes for morning rush, missed flight no6E 308PNR A616WV for not my fault, no care was taken by Indigo to expedite for inadequate staff, then waited 8 hours, paid Rs 11, 252 extra for next flight besides pain. If extra amount not refunded shall move to consumers court
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                               jayasreedutta
                              Dear Sir,
                              My PNR OI2IMR.
                              I had purchased DEL-CCU-DEL tkts.
                              As mentioned by Indigo Airlines by SMS that CCU-DEL has been rescheduled and for cancellation of the flight of 29th December 2016 no ticket cancellation charge will be there, but Indigo Airlines has taken cancellation charge of Rs 2264.00 . I have called Indigo Airlines office on 5th November 2016 and talked to Ms Manpreet & Mr Ujjal and Mr Ujjal also said no cancellation charge will be there . I have asked Mr Ujjal to cancel CCU-DEL sector only as Indigo has cancelled the flight ticket for me. Please refund the cancellation charge to my credit card as the fight on 29th December 2016 has been cancelled by Indigo and in SMS you have mentioned that there will be no cancellation charge.

                              Best regards,
                              Jayasree Dutta,
                              Email : [protected]@yahoo.co.in
                              Mobile : [protected]
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                                 grk76
                                I booked a ticket on Indigo Airlines. There seems to be some change in schedule. Hence I am getting automated calls from a number 02656702XXXX as well as emails on my mobile everyday about this change in schedule. The journey date is still 2 months away. I complained to the Indigo customer service to stop these calls, but that was of no use. Its really a pain; seems the Airlines do not care about such harassment.
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                                   Mannu saw
                                  Sir/madam
                                  Good evening
                                  My self mannu saw I live in Dhanbad few days before I got call lots of numbers actually I was applied for job in airlines indigo for ticketing employee I have paid about fifty thousand for this job in fact I have received a confirmation letter and bond letter please find the same kindly see the attached and mobile no is this true or false please help me for this I really thankful to you.
                                  below is no
                                  [protected] working
                                  [protected] not in use now
                                  [protected] not in use now
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                                     Meenu.kumari
                                    Very poor customer service ...torturable system to trace luggage...misplaced by them...and told to us to wait for two hours means upto 3 am even then also they were not sure whether they will inform about the same or not .We kept on waiting for more than two hours but even then also they were not in position to reply...even they have not arranged for waiting place being the lady I received the harsh and uncertain behaviour.

                                    Had a worst experience with indigo and
                                    after loosing my precious thing more in terms of emotion has turn this incidence to my nightmare.whole night I hv spent at airport.Strict action and penalty should be imposed on their business of mishandling luggage and harrassing customers.even called customer care but no response.
                                    Pnr no G9T26J flight 6E968 dated 5 th nov 16
                                    Flight delayed by 3hrs.
                                    And they are not giving any alternatives.
                                    I have a exam today.
                                    They are taking time.. but didnt give any alternatives

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