IndiGo Complaints & Reviews

Dear Sir/Madam

I have incurred a loss of Rs. 6000/- due to irresponsible behavior of Indigo executive at Indore airport. Fragile tag was not kept on my baggage despite requesting for the same at least 5 times. I was pushed out of the checked in counter due to rush and my request for putting the fragile tag in front of me was not accepted.

When I arrived at Thiruvananthapuram airport on 22.08.2018, It was observed that fragile tag was not kept on the baggage. Indigo executive who was present near the conveyor belt was called at once. She assured me that if there is any damage, Indigo would compensate for the same upon raising a return request. The name of Indigo executive was Ms. Metleda.

I have reported the same to Indigo customer care and at least 10 email were written to indigo. But indigo executives were not even ready to investigate the case. I had to suffer this humiliation, harassment and financial loss after having paid my hard earned money. Indigo executives lacks commitment and are not trustworthy and I was cheated by Indigo executive at Indore by not putting the fragile tag.

It is also brought out that this is not the first time that Indigo has acted without any business ethics. Complaint with Ref. No.CRM:03152157 was lodged earlier with Indigo for denial of tickets (rescheduling due to closure of Cochin Airport due to floods) despite having enough number of open tickets. Indigo has made use of the business opportunity by denying tickets for me and selling the same at premium price due to high demand for Bangalore to Thiruvananthapuram flights.

In view of the above, following actions are requested:

1) Necessary directions may be issued to Indigo for providing compensation for damaged baggage due to deficiency in services at Indore Airport (fragile tag was not kept despite requesting for the same at least 5 times).

2) Action may be taken against Indigo for denying tickets (rescheduling) from Bangalore to Thiruvananthapuram on 22.08.2018 for making use of the business opportunity of high demand due to closure of cochin airport.

I am not getting boarding pass even i was checked in before one hour. I was giving booking reference to self chechin person of your airlines at 09:15pm and he found no seats available in desktop. So again he gone your office and came back to me, that person told me u can get the boarding pass from our working persons... (Pls confirm with airport cctv regards my conversation with your person)
After that i gone normal boarding line and u people called for mumbai flight persons... Like that, i gone your manager he simply told seats are finished (At 09:30pm) and you choose some other flights or our next flight. But i have to be there in mumbai before 4:00am for next flight to niamey. Why you people are doing such a very bad thinks to me (Not only me other two persons also)
Finally i got immediate own ticket from spice jet with the cost of 20, 456 rs.
I need justice for the issue and good action about my money. Or otherwise i will be make consumer complain to court.

Sub: redressal of grievance.

Dear sir,

I am a senior citizen of india and being deeply shocked by the behavior and harassment imposed upon myself and my wife, also an elderly woman, by the indigo airlines, while we were scheduled to travel from hyderabad to kolkata by indigo flight, writing this detailed letter for your clear understanding and adequate redressal of our humiliation and re-imbursement/compensation of the monitory loss suffered through the indigo airlines.
I have obtained confirmed ticket for journey of myself and my wife from hyderabad to kolkata scheduled on 2nd september, 2018 at 6.00 pm, by flight no. 6e6927, pnr no.- aebpvj (Ticket copy enclosed).
I have duly web checked well before for the above ticket and obtained boarding pass with booked seat nos. 16e & 16f, out of which one is paid seat (Boarding pass enclosed). The boarding pass clearly indicates that the boarding gates will close before 25 minutes of the scheduled departure, i. E.in this case at 5.35 pm.
I have also received several sms in my mobile no. [protected], before the journey, advising us to just carry boarding pass print out, drop check in luggage and proceed directly for boarding and boarding will close 25 min. Prior to departure.
We came to visit hyderabad on a tour and totally unaware of the fact that on the same 2nd of september there was a huge political gathering near the airport and got badly stuck in the city by-passing ring road which we particularly availed for timely arrival in the airport positively by 4.0 to 4.15 pm as per advices of the car rental agency. But due to this unusual holding up in the city by-pass ring road, we arrived at the airport entrance at 5.05 pm and at the luggage drop counter at just 5.15 pm. We immediately requested the attending indigo staff to urgently receive our luggage since our boarding has just commenced.
But with our utter shock and disbelieve they refused to accept our luggage (2 nos. Regular suitcase) and disallowed us to board, despite our repeated request, whereas there was enough time left before boarding closer.
Had our luggage was received, it would have taken a maximum of 10 minutes time, i. E. By 5.25 pm (Even 10 minutes before boarding closer) within which we can complete security check and board the flight since the security counter was almost completely empty.
There was no mention in either of the boarding pass or in the series of sms, that, despite we have prior web-checked and displayed the printed boarding pass, our luggage cannot be accepted at 5.15 pm just on commence of the boarding for our above flight having departure at 6.0 pm.
I was advised to go to the booking counter and get a re-scheduled booking, if available.
I immediately attended the airport indigo booking counter for the same, where i was made to wait until almost the departure time of the flight 6e6927, after which i was again charged rs. 7, 378/- and issued ticket for flight 6e944 (Same booking reference and seat nos. 29a & 29b, departing hyderabad at 8.30 pm).
You would readily realize from the above that we have been very unethically and unlawfully denied boarding in the flight and as senior elderly persons subjected to enormous harassment and undue monetary penalty.
Even after this, the next course of harassment and deliberate insults were imposed upon us by some of the indigo staff on duty at airport.
Now, after dropping the luggage (2 nos. Regular suitcase) in your counter which were weighted and within the 15+15=30 kg threshold for 2 passengers, i was carrying a hand bag containing some packed biscuits taken for gift at kolkata & my laptop, mobile chargers, purse, medicines etc.in a laptop case taken separately because i have to show the same separately at the security counter, and my wife was carrying her small ladies bag containing her purse, spectacles and other personal ladies items &
A handbag containing a camera, lenses, camera charger etc. Very small items. All these small hand baggage carried by my wife & myself weight far less than 7+7=14 kg weight & dimensions of the hand luggage threshold.
But the indigo staff standing at the approach of the security check did not allow us to carry the same as hand luggage on the plea of more than 1 bag per passenger. I have asked him to weight all that we were carrying including the laptop, whether within 14 kg for two passengers and if we each carry the 2 small bags in a coupled way (Just the cover is separate) so that the same comes within single bag dimension threshold (Which was very much within) but he refused to listen anything and insisted to give two bags as check in luggage otherwise we will not be allowed to board. I had read the instruction on the ticket “one hand baggage weighing not more than 7 kgs (Including the laptop)” which transpires that the weight including laptop should be within the limit and it is not even a general practice for indigo also to consider a laptop or ladies personal bag as a countable hand bag if the weight is within limit.
In this connection i would like to mention you that when we had come to hyderabad by goair airlines flight we had same composer of hand luggage & it was not disallowed, we had visited andamans, vizac in other occasions by indigo airlines itself in the same composure and was never objected, my son came to hyderabd a few weeks before with his laptop casing & another hand luggage which was not disallowed.
Being compelled by the indigo staff, i went to weight and drop the 2 handbags in the check in counter and revealed that along with the weight of the previous dropped luggage the additional weight including these two hand luggage is only 7 kg more than the 30 kg threshold of check-in luggage. This clearly establishes that our hand lug gages were below 14 kg limit. I had again to pay rs. 2800/- for this 7 kg extra weight appeared due to the hand luggage dropping as checked in luggage, which is otherwise free of cost being well below the hand luggage weight & dimension limit. I was also not issued with a valid receipt of this money from the counter where the payment was taken through my debit card and on demanding a receipt i was informed that i have to go to a separate counter away from the place where the payment was received and by this time i was so exhausted that i could not further go to another place in the airport for the receipt.
But i have categorically noticed during boarding that many passengers some were carrying even a small suitcase along with another bag, some were carrying one bag and another large plastic packet and so on, for the same indigo flight and came to understand that it was a pick & choose business for ‘one bag only concept’ and cannot be a evenly practiced rule.
Bringing further insult to the injury, when i was busy in the luggage counter my wife had inquired to the indigo staff who refused our boarding with the hand bags, that on what basis this arbitrary action is being taken. His answer to my wife, who can well be at his mother’s age and a gazetted govt. Officer, was that “you look like travelling by air for the first time in your life”. My wife was very much upset and felt insulted with these very objectionable remarks and asked the staff to disclose his name, designation & other identity, but the staff quickly left the place without answering, which is also an offense for any on-duty staff.
The entire course of matter has bewildered us to such an extent that we got frightened to travel by air again at least with indigo.

Should i consider that this is the behavior and way of dealing with the passengers that has been adopted and practiced through the multiple staffs of a reputed airline like indigo? Is this the way how indigo treats senior citizens and elderly women passengers in india?

I, hope you would readily understand the depth of our grievance which prompted me to write such an elaborate letter to you.

I would appreciate if you look into the gravity of this matter, take curative actions so that such treatment to passengers do not recur, and arrange to refund me the additional money taken very unethically from us.

Expecting your early response,
Thanking you,

Yours sincerely,

Subir kanungo
Kolkata
Enclo:
Copy of original tkt. Flight 6e6927
Copy of original boarding pass
Copy of re-scheduled ticket
Copy of reschedule boarding pass

For pnr: t9urgl, i haven't received my check-in baggage in jaipur airport. Waiting from past 4 hours but haven't got any positive response from anybody at airport or the concerned airlines. Please resolve this else i will be compelled to lodge a consumer forum complaint against the airlines for this mishandling.
Pic of the bag is attached.
Thanks
Jagriti
[protected]

I have my parents traveling on indigo 6e-414 from blr to mumbai on sep 9 2018

Booking ref: wcn8xs

I had booked online excess baggage for 30kg each (Totally 60 kgs) for international connection within 24 hours.

Now, when they went to the counter, it was told that the charges were reversed and the payment did not happen. I do not know why the charges were reversed and there was no intimation
For the same.

Also, they were charged 23200 rs as counter rate for excess as opposed to 3000 rs which was alreasdy booked. This was done for no mistake of theirs.

Here is a screenshot of the cofirmation of 3000 rs excess.

The duty manager confirmed that the changes were made and reversed. Could you please help reverse this since its a mistake on the website end?

Reached airport at 17:52 checked in, was at indigo counter 17:55 n check in was denied due to long que in security check flight was (The pnr for your indigo airlines flt 6e313 for ahmedabad-mumbai on 08 sep 2018 at 18:40 is g8wt4y.) ms. Nidhi was incharge der n upon several request she denied to give boarding pass which was not ethical as airlines can't denied boarding if therd is delay or long que in security check. I need refund from airlines as i booked the next jet flight which costed me 4, 300.

Hello indigo team,
This is ravi kumar i got a mail from indigo and that mail about sending my resume and then i sent my resume after that i got another mail like payment they told me pay rs.900 as a registration charge for conducting interview but i didnt pay any amount till now. But i want to know about which mail i received that mail was real or fake. And i got a mail from [protected]@goindigoair.in.

I booked air ticket in indigo. I lost my boarding pass and i need to submit it in office. So i am trying to apply for travel certificate from indigo air lines. So this complaint is about that.
I am trying to request for travel certificate but it is showing error: please enter correct email address. I tries many mail ids, but showing the same. Please provide me a travel certificate.
Booking reference : ongc[protected]c
Pnr no:dbzk2c
Email address : [protected]@gmail.com

Hello indigo team,

This is to inform you that we have booked ticket from ahmedabad to kolkata but some changes required in date, today we have called to customer care (Ashiwariya from indigo executive) at 1.00 pm she said that it is not possible to us without charge.

Pnr no - vdkiyc
Contact number [protected]
Mohammed waasif
Mohammed. [protected]@gmail.com

I got confirmed ticket on 6e-7162 (Blr-trz) on 28th aug 2018 and the pnr fcby2m. Indigo airlines cancelled the flight 6e-7162 dt. 28th aug 2018 and they have not provided any back up flight for my travel.
I have asked for refund of my entire ticket amount which is pending from indigo for more than two weeks. Pls refund my ticket amount at the earliest.

Its been 12 day so called number one airlines in india doesn't have time to even respond to customer complaint. So arrogant and such an attitude from a service provider... Wow sky is actually turned blue... Never expected that an organisation will have such behaviour and cheat customers like this for such a small issue.. Don't worry now i wont even expect any response but have learnt a lesson.. I had to pay a price for using number one airlines and will assure that i will not make a same mistake again.. For indigo its just another passenger and i am sure will not impact much but please be mindful mr bhatia that kingfisher was also number 1 at one time. It will be very difficult to cheat customers like this and show attitude for a very long time and make your customer suffer..

I lost my boarding pass of my travel from Nagpur to New Delhi by Indigo dt 26th August. Accordingly i made the request for issue of certificates and paid the fees. Still I do not received my travel certificate. I have to submitt it to my office .Kindly issue the certificate at the earliest .
Regards
D.A.Bhalerao
Email- [protected]@rbi.or. in
PNR -ALJDMB

I lost my boarding pass of my travel from nagpur to new delhi by indigo on dated 26th august 2018. Accordingly i made the request for issue of travel certificate and paid the fees online. I am waiting for the travel certificate which is required to be submitted to my office urgently. Kindly issue the certificate at the earliest.
D. A. Bhalerao
Email - [protected]@rbi. Or.in

We have seen your profile on indigo airlines we have shortlisted your profile and would like to confirm about your
Rajeev gandhi international airport.
Job profile ticketing exceutive

Company indigo airlines

Salary 30k-35k (As per company norms)

Location hyderabad

Embedded software engineer job description
We kindly request you to read the terms properly before confirming the job profile

If you are not getting job then your amount will be refundable within 24 hrs.

100% job confirmation.

After joining your registration amount will be refundable.

Note : for applying send scan copy of your 10th, 12th, ug and pg certificate alongwith bank receipt, passport size photo and a valid photo id proof.

You have need to pay the amount of rs 2500 inr for ref-id-code.

If disqualified the amt will be refunded to you within 24 hrs.

The interview telephonic timing for today is 2:00 pm.

You have to generate your ref-id-code before to hours of the interview.

Do feel free for any query.

You have to pay in: thank you for considering us. Passion is what drives us and we believe in winning - no matter what! This winning spirit has made us a worldwide leader in the category. Being the pioneer in the e-recruitment category, we have been leading the market by example. We have many firsts to our credit and we are committed to add many more!

For us ‘people’ are our biggest differentiators. We truly believe that every individual brings unique experiences, knowledge and skills to contribute to indigo airlines team. We in turn ensure that the individual has a rewarding career as well as personal life. It helps employees realize their full potential thereby empowering them with best in class infrastructure; learning and development; and culture.

If you have a high degree of passion and the winning spirit − come join

We promise you nothing but the best

(Indigo airlines team)

I received a email from ravati. [protected]@campusindigo.in asking me to deposit rs 9800 as refundable security amount for job at indigo. The email is mentioned below
Dear applicant,

Annual direct online selection - indigo airlines

We are pleasant to inform you that your profile has been shortlisted for walk-in and for more details just see the attachment.

Thanks & regards
Team hr –...

On the 14th of july i was due to travel jaipur to dehli with airindigo, and then delhi to london with another airline. We boarded our airindigo flight (Ref whv8ra), and then were told it was going to be leaving 20 minutes late. I asked the air hostess what time we would arrive and she said it would be the same time. I said that didn't make sense. Then after half an hour i was worried and asked again. The air hostess said it would only be half an hour late by then. The air hostess showed no concern or empathy for the fact i might miss my flight, instead assured my i would make the connection. We ended up leaving approximately an hour late. Based on the information the air hosetess gave i did not cancel my connecting flight. The flight ended up being 1 hour and 20 minutes late to arrive which made me miss my connection. I had to pay over usd800 to book a new flight because i missed check in and the second airline classed me as a no show.
Luckily i had travel insurance, however i have not been able to complete a claim because air indigo has not sent me through an email with written evidence that the flight was delayed, the actual arrival time and the reason. I have called the call centre twice but no one has helped me. I am very unhappy with the service.

I booked flight from chennai to delhi on[protected], flight no.6e2652. I have checked in around 03.20 am and seen the flight information screen for detail. My flight std is displayed as 05.00 am while the boarding pass shows the 04:45 am.

As per instruction in the boarding pass, i have checked the flight information screen for boarding gate no. And time.

I reached gate no 13 at 04.27 am and i surprised that the boarding gate was closed. When i asked the indigo representative they told that boarding gate is closed and i am late.

I would like to know that in what way i was late? Why the boarding gate is closed before the std i. E. 05:00 am?

When i asked indigo representative for not calling us on our mobile as they are readily available with then for boarding gate close intimation, they have answered that i am not vip therefore not called, this doesn't look good. Am i not paying for my travel?

Whatever happened today for this trip is not correct and i need justification and compensation for my time and stress i have faced.

Booking reference : XCPJ6P
This ticket was cancelled my your team without verification.
I am confident that verification was not done because I never shared my registered number and email to anyone in this Universe.
So, it is very obvious that negligence is done by your team.
Therefore, I hereby request to provide full refund.
Thank you,
Regards,
DR.Sadhana

We had to undergo the following from airline for travel from delhi to bangalore on 03.09.2018
The flight number was 6e2963.
Complaint 1.
The airline never informed us about the change in terminal and no sms was sent.
The terminal change was shifted from 1d to t2.
The travel time was 30 minutes between terminals and we had to rush with senior passengers and had to pay twice for airport fees or others. The discomfort was caused to the group of 11 people include 3 wheel chair senior passengers above 72 years old and 5 children and 4 adults.
Complaint 2.
When we got to the group check in one of the staff in charge mrs harderp was yelling at us right from the beginning of check in process at the counter, when we requested for free seats instead of paid seats which were only in a blocked status.
Her manager subroto did not have sufficient knowledge of how to override and issue the seats without cost which were available on 14 and 15th rows as confirmed by hardeep. Instead they demanded excess payment as per our blocking and said they could not change the same, thereby causing more harm to us in terms of waiting of senior passengers and children and also disrupting the check in of other passengers in the queue, without regard for anyone. Further when questioned harderp unnecessary came up with the idea of someone in the family standing behind was taking picture of her, causing further embarrassment and confusion on our already delayed trip due to improper information provided in change of terminals at delhi airport.
She threatened us that she would call cisf.
Finally we somewhat to convince her and other passengers convinced her there was nobody taking photos etc and we finally boarded the flight in such a hurry and after exhaustion caused to senior old passengers who were patients.
Complaint 3
On board the aircraft we saw very bad reactions from some unknown passengers and certain security people on board who were speaking inappropriately and in an indirect manner. We could find out that this was all the mischief from the ground staff hardeep and her manager at the airport.
We were not treated well and very bad hospitality from the airline.

We had much respect when we flew earlier.
Hope someone takes responsibility on these and call us and apologises for the trouble caused and compensate for the excess money and time spent.
Rgds
Girish kumar vijendra

Respected sir,

This is in regards to cancellation of ticket - pnr - uh6vhq, name of augustin sagar from cok-sharjah on 21st august. Fight was cancelled due to flood situation& cial airport closure.

I made several calls to customer service and was given assurance that no money will be deducted from the original amount which is 171615. Now i learned that only 12315 is credited to the bank. Deduction of 485 is done

I would like your good office to look into this matter