IndiGo Complaints & Reviews

I had booked tickets (From chennai to bagdogra - dec85t) almost a month in advance. Had to cancel them due to unavoidable reasons within 2-3 hours of booking. The refund amount on the tickets was only 45%. Indigo has taken us for a ride. Unbelievable exploitation of the common man! 55% of the ticket price (12k rupees) was the cancelation fee!!! This is too much, considering indigo has nearly a month's time to rebook tickets and the tickets were held for merely 3 hours!

Dear indigo,

It is ridiculous... Never expected such kind of disgusting approach by indigo staff. I travelled from delhi to patna by indigo flight no. 6e 634, pnr no. Lb1w7c and sequence no. 105. On 29th may 2018.

Mistakenly, i kept "sony white colour power bank" in my luggage and at the time of checkin it was hold and taken by your indigo security staff and i requested her several times to handover the same to me so that i would carry the same in my hand bag. Despite several request she didn't handover the same and not allowed me to carry in handbags and spoken to me in very indecent manner.

It is my request this time to handover the same to my person whom i shall authorize to collect from airport.

Please note i need my power bank under any circumstances else i can go upto any level and will be compelled to escalate the matter to senior authority, md/ceo desk.

This is the mobile no.[protected] belongs to your indigo staff responsible for all this nonsense.

You can feel free to get in touch with me on [protected] for any clarification.

Regards
Md jiyaullah
+91-[protected]

I have a serious consern regarding my upcoming trip.

We have planed to visit Kerala between 2th june to 10th june and i have booked one of flight ticket from goibibo following are the details.

PNR-KDU4GW

We are hearing some unfortunate news that Nipah Virus is spreading in Kerala and today i hearing the "Nipah Virus Has Crossed Border From Kerala To Karnataka", so we are very scared about this Nipah Virus and this is our famally trip.

it is very dangerous for my family, so i can not continue my kerla trip.

Sine the above circumstances are beyond anyone's control and totally unavoidable I will request you to process my tickets without so much loss to me.
Thanks and regards,
Gourav

Hi

I have lost my boarding pass and it is required for official purpose.

Details:-

Passenger name - sri prakash singh
Booking reference - bg1qfk
Flight no - 6e 446
Date of journey - 01 aug 2017
Journey - journey from mumbai to lucknow
Booking id[protected]

It is therefore request send me the above boarding pass on my email.

Email — prarocks1232gmail.com

Thanking you.

Traveled from dubai to bangalore 27 may. I confirmed with indigo ([protected]) that i had purchased 15 kilos excess and the personnel confirmed the same for dubai-blore leg. My account on indigo website also stated i had purchased 5 + 10 kilos excess. But at the dubai airport, i was charged for 5 kilos extra aed340. Called indigo on thursday 6.07 pm.

We were travelling by indigo air flight no. 6e-633 from kolkata to lucknow on 27th may 2018.
Last minute changes were made in the gate from 25 to 23b. While carrying us from the departue lounge to the plane, the bue driver stopped the bus fro a long time with no ac. My wife aged 72 years, had some breathing problem. She requested the driver to either run the a. C. Or open the door. Inspite of her repeated requests the driver failed to open the bus doors nor the ac was functional. This driver's driving too was full of #. These buses are always over crowded. The airline passengers are generally pushed in these buses like animals by almost all airlines in india.
But no airline is serious about it. Nobody listens & i do not know who controls these drivers.

T am dr suprita kalra from pune and i am booked into your pune thiruvanthapuram flight 14 june 2018, k6v6qb. I had booked the tickets for a short holiday there with my family including my 7 years old son,
Due to the nipah virus epidemic currently in kerela i am forced to cancel my tickets. The airlines however wants to charge all 3 o[censored]s for both going there and coming back, making me lose lots of money.
Sine the above circumstances are beyond anyone's control and totally unavoidable i will request you to process my tickets without so much loss to me, thanks and regards

I have booked my ticket from madurai to hyderbad for my travel on 30th may 18. Due to personal exigency i cannot board my flight in madurai instead i requested indigo team to consider my boarding from chennai as the flight is having changeover in chennai. I'm travelling with my wife and daughter. It's not possible to get another tickets as it is way high and also getting ticket in other mode of transport is difficult and not possible. Request to consider my request to board the flight from chennai instead of madurai.

I have booked the ticket against pnr no. Tjiu8h of indigo airlines for the travel on 25th may 18 from coimbatore to pune via. Bangalore (& the ticket booked through goibibo). I have done the web check in for this ticket for travel by 6e355 from coimbatore to bangalore and 6e682 from bangalore to pune. I was not having any checkin luggage and hence i have gone through the security check directly at coimbatore and i reached arrival gate at bangalore at 22-15. I have done the security check again at bangalore as per my web checkin boarding pass. But after reaching gate no. 17 at the time of boarding, the lady staff as as well as his superior informed that my booking was for the flight 6e232 which went off at 22-45 even if i was carrying the security signed boarding pass meant for 6e682. I have proved to them that i have not received any intimation by email or sms about the change in this flight as well as it was not informed to me at coimbatore airport while boarding or while embarking at bangalore. To make the matters worse, they had allowed the boarding to another person who also got the same issue (With web check-in from coimbatore) even if i was standing in the line first and i was waiting nearby indigo staff at counter as per their instruction. All my arguments were in vain for accommodating me in the same flight (6e682) & after talking to indigo head office *, they somehow managed to give an alternate flight 6e408 for 26th may morning which i was not at all happy due to my important marketing appointments on 26th may (At aurangabad which is 5hrs run from pune by road) even if they have offered the launch for resting where i could not get any sleep. Also in the launch there was no facility to sleep. (* the mail from indigo received at 00-40am on 26th may only about the revised flight itinerary, ie. 6e232 instead of 6e682, after this telephonic discussions with indigo head office).
Now i need the following compensation for this inconvenience & mental stress:-
1. Bus charge by luxury bus : rs.1, 000/-
2. Salary for one day (As i could not reach at least by 9.00am at aurangabad): rs.4, 000/-
3. Not accommodating me at least in a 3 or 4 star hotel : rs. 4, 000/- (The wash room of launch was closed for almost 2.30hrs due to its cleaning in early morning hours)
4. Mental stress, body paining due to no sleep - medical expenses : rs.3, 000/- (Since could not travel in sleeper bus from pune to aurangabad since the reservation not available at last minute)
5. Charges for re-scheduling the appointment again at office (To keep all attendees to come again considering their expenses without their hotel charges) : rs. 18, 000/-
Total compensation claimed: rs. 30, 000/-

Hi,

Today (26th may 2018) my wife and my 3 years old kid (Pnr e8lery) were supposed to travel from varanasi to hyderabad (Flight 6e-916) in morning flight (0845 departure) but could not travel because of indigo staff’s support at airport. Ticket was booked on 23rd apr 2018.

My son's date of birth was somehow incorrectly mentioned in the existed ticket (Which turned him as an infant) hence my wife asked at boarding pass issue counter no.5 to charge as the kid will be on the lap throughout journey.
This indigo fellow in a very rough attitude asked to pay 22, 000 inr extra for one seat (Such an inappropriate demand!!) and when my wife agreed to pay the amount, he said this is now not available and didn’t allow to travel given the fact that kid doesn’t require a seat but to travel on his mother’s lap. This was such an absurd behaviour and not only this, indigo security took my 3 years old son and asked my wife to travel without kid and suggested that we will send your kid in later flight (After few hours) and sent my luggage for check-in. This is truly idiotic. How insensible is it to say like this, how one can even think about sending a 3 years old kid alone, wicked mentality!! Were they aware of their own unaccompanied minor policy? I have never experienced such a rubbish behaviour ever in indigo.

Immediately then wife took my son in hand, cried like anything over there and denied to go without kid (An obvious choice) then after few minutes of waiting, luggage came back to her. But there was no response/cooperation from indigo guys on such a disgraceful behaviour and a mental torture to a lady with a small kid.

Due to non-cooperation of indigo staff even now, it drove her crazy go out of the airport as now she needed to travel back to her hometown in such a high temperature summer with heat waves.

"what kind of strategy it is to allow her to travel without kid which is impossible and then try to sell the ticket at way higher price to another passenger."

"what kind of approach it is to not to let the passenger travel even when she is ready to pay the amount (And knowing that kid doesn’t require an additional seat) and then try to sell the ticket at way higher price."

Deeply disappointed and traumatic!!

I would like to get my money back in full and a sincere apology for no travel because of your staff’s misconduct which costed me huge mentally, physically and financially.

Thanks,
Rachit
[protected]

I am a 27 year old person who saw a post on quikr about ticketing job in indigo airlines. I was approached by a company called career success as well as careerperfect and almost 4 persons approached me for the same which is located in gurgaon. I sent my documents and they wanted 2450 from my side in the name of security. My telephonic interview was to be happened today but i found it illegal so when they called me i said i am not interested...

I had traveled from doha to calicut with a one month old infant. Unlike every other flight which would be cold inside, indigo s carrier was like traveling in an oven. On requesting four times the temperature was reduced. My child was crying and had become red as it was really hot. The second issue was we couldn't book the first row of seats online and was told it can be done during check in. I was even ready to pay but sadly they hinted that those seats are reserved for travel agencies. What a shame!

Sir
Yesterday 25.05.2018 with pnr no xh9rjq (2) luggage were booked from kolkata to kochi via bengaluru in flight no 6e958 but at 2.15 pm while waiting in front of gate no 18 got a call from indigo staff a lady to change the flight as it was delayed by about 2 hours and mrs poulomi a lady manager of indigo changed boarding pass to flight no 6e6965 a direct flight to kochi but as this procedure took much time and there was hardly 10 min left to board the flight we couldn’t check the two luggage tags with boarding pass.
When we reached kochi found that no luggage tag was with our boarding pass however i had seen two luggage slips were pasted with the earlier boarding pass of flight no 6e958 in our name and we have not received 2 luggage at kochi airport and the person from your indigo didn’t receive our complaint.
We have come here to kochi as tourists and if your indigo airlines is so casual in handling customer beggage it is really unfortunate.
Pl resolve immediately

Anil kumar jena
Minati bhanja
Mob [protected]

Atrocious experience trying to fly with you which seems like a recurring thing with your airline at this point. Delays were fine and understandable but to actually decree that a person with a speech defect is unfit to fly is a new low. I had pre-requested special assistance for my 76 year old grandmother. We were told to check for a wheelchair at the airline counters outside ccu airport entrance by the customer care team. Having arrived at the airport by 5:10, we head directly there. Turns out, there's no such counter and we finally are directed to the checking counter by an army jawaan where we happen to arrive at 5:31 for a 6:05 flight. We were sent back from the security checkpoint citing my grandmother's speech defect as an argument against her ability to fly. All of this in spite o[censored]s having our boarding passes in hand. Ludicrous. Inhumane behaviour on full display after when we request that the 2 others accompanying her be allowed to board. The delay that this has inevitably resulted in is now somehow our fault and our reservations are summarily cancelled without a second thought. 'we have to cancel all three tickets, can't just cancel one'. They talk amongst themselves, make the calls for us and send us packing. What era is this? We ask humbly for a full hour that we be accommodated on this flight or the following flight, minus the one person that they deem unfit to fly, but nobody is willing to listen. Customer care has no answers and their superiors hung up on us twice in the span of one hour after two back to back 30 min calls. We were finally told that a call can be taken 2 hours prior to the following flight for which we would need to present our case to the team at the airport and hope for the best. At this time, all we request is reassurance of resolution or a refund of some kind to which we have the phone hung up in our faces. Is this what indigo has become? Apathetic and inhumane? Is this the best way to redress a grievance that had at the center of it all. Out of all people, a senior citizen with a speech defect on a wheelchair?

I booked ticket from paytm and there is not mentioned timing with am or pm and we missed flights. And the service at the airport from indigo was very worst they did not even talk to me properly simply asking money to my family. I wish that this airlines and paytm should close as soon as possible. And for refund very less money and also it takes 7 days. We booked ticket again and lost so much hugh amount. Instead o[censored]nderstanding my situation they did not even help me. Purposely we did not miss out flight.in ticket timing not mentioned with am and pm. I wish i can get my amount.

I have booked my ticket from bangalore to delhi (Pnr: 6e-yid2ta) for 25.05.2018 through skyways, bangalore. After booking the ticket, i got my we chekin done by paying rs.200/- and selected seat 14a. But in the night when i checked again, it was changed to 27a. I protest this unilateral change of seat and lodge my complaint in this regard.
My mobile no. Is [protected]

V. N. Raghupathy

Dear sir,
We had a group of 9 members (Including sr. Citizen & child, only female) were travelling from pune to kochi on 23.04.18, flight no. 6e 105 & 316 our flight time was 5.20pm from pune. When we met a huge traffic block and rreached at 4:35 pm in pune airport. When we booked our luggage for scanning, after they taken 10 minutes to tie the tags. When we reached to put the luggage, they denied to book the same in that flight. Still the flight was there. If they will co operate with us, we can easily go with that flight. What happened? Our schedule totally changed and we had to pay rs. 40000/- as a compensation on behalf of this incident (Because advance given for kochi hotel, travel itinerary was completely changed). They had taken an amount of rs. 9000/- (8000 from debit card & 1000 cash) extra for arranging another connected flight for next day.

Dear sir, my property irregularities report no - lodged on 14/05/18. The phone no given [protected]/63, to me but no one is responding to the no. I am waiting at the hotel at vanaras.
Authorities told me to collect my luggage from vanaras but no one is taking the calls.
Please help me.
Mytticket no - gg4rjq dated 24/05/18.
Vanaras india.
[protected].

We were planning to visit to kerala on first week of june. However due to virus outbreak we have been advised not to travel to kerala. Now the hotel has promptly reimbursesed full amount understanding the situtation. However indigo, which claims that they provide utmost important to customer safety wants to charge us 50% for cancellation. We feel that this is unfair and honestly indigo does not care about our safety. If it was due to our change of plans we would happily pay the cancelation fees. But when it's natural calaminity and even hotel management in kerala themselves are advising not to travel - why does indigo wants to penalize. If this was other airlines, they would have immediately listened, but not indigo. I hope someone in indigo will take such matter seriously.

Dear concerned,

I have travelled hyderabad to ahmedabad and ahmedabad to hyderabad on 21st may 2018 through indigo airlines and my pnr is yeelnz - 6e 644.

I have couple of complaints regarding my journey and inconvenience caused.

1. Departure terminals at ahmedabad airport are changed without information. No announcements were made or displayed.
As per the boarding pass, terminal was number 1 but without information terminal was changed to number 5.
I had to wait a long carrying luggage and walk around airport with it.

2. Ahmedabad to hyderabad flight departure schedule was at 7.45pm but the flight actually took off at 8.35pm. There was no information provided by airlines regarding delay in departure either through sms, e-mail etc.
As per my planned trip, i expected to reach destination by 9.30pm but actually flight arrived at 10.30pm and i reached home at 12.05am of 22nd may 2018.

I'm extremely unhappy with the delay and inconvenience caused with evening flight which caused disturbances in the family and personal life.

I feel l made a wrong decision in chosing indigo airlines specifically.

Sincerely,
Swaathi mucharla
Hyderabad
Mobile: [protected]
E-mail : [protected]@gmail.com