IndiGo Complaints & Reviews

I have booked air ticket from Bangalore to Cochin and journey date is[protected], PNR no is ACRYKZ. Due to declaration of high alert regarding nipah virus attack in Kerala state..hence I am not able to travel in this situation.. request you to cancel my tickets and refund the amount..as you aware it's health emergency and I can't travel there and put my life in risk... request you to do the needful at the earliest

I had traveled by indigo flight 6e 279 from thiruvananthapur to bengaluru and further connecting flight 6e 566 from bengaluru to mumbai on[protected] with my daughter and few other group members...

(Pnr j9kr8s)

After reaching at mumbai airport it was found that the luggage i had booked in the flight was completely in a torn and damaged condition.

Flight 6E 676
Bangalore to Kolkata
PNR TEN62G
Date[protected]

Incident: Flight was delayed and boarding announcement made at 7.10 PM.
Indigo stuffs boarded us in wrong bus at Gate 13 which was for Mumbai and took us to arrival.
Recreated the boarding pass and made us pass through security check
Rushed through again to Gate 13
Upon boarding the flight at around 9 PM, i realized i left my mobile moto X and 1.5 copper water bottle during security check.

Immediately I informed the crew in flight and she said would not be able to communicate with ground staff.

11.45 PM we landed in Kolkata and after collecting my baggage, I asked the ground staff for the lost item. The girl in the helpdesk told she could not help and i need to speak to the airport manager sitting in first floor and i need to take left after exit.

With 35KG luggage for which they charged sufficiently, I went out and when i enquired where is the manager, and do i go to 1st floor, i was informed that since i already exited i cannot go inside.

Around 12.10 AM i got hold of my co passenger who helped to contact my parents to reach home which is about 80KM from airport.

It is extremely unethical that they lied in each step since i informed them that i lost my mobile and it is difficult to commute in the night without contacting my parents. This is extreme unethical behavior and could have led me to any kind of mishap in with the middle of the night with lot of luggage and no mobile to contact for help. How could they just show me the exit gate, and not proper way to the manager.

I have found some details from lost and found of Bangalore domestic airport
with acknowledgement numbers as below:-

[protected]
[protected]

I want proper explanation from Indigo for this incident with relevant justification.

Dear all,
I love to travel with indigo airline whenever its possible. I always choose your airlines for flying from kathmandu to delhi and vice versa. But due to some problem i stopped travelling from your airline and choose jet airways.
The reason is the behaviour of your staff.
Me and friend daughter study in dehradun. And we took flight always for the same. And annual holiday as on 2071/12/01 we were flight through delhi to kathmandu, nepal. Our pnr no. B7mw6v. We reached to airport on time. We were on bagage submission line. We had five ticket which mean that we are able to carry 5 x 30 = 150 kg in laugage and 5 x 8 = 40 kg in hand carry. Please note that we were traveling with students. As per your company rules we can carry more if there is students. But your employee behave very rudely. And told us that we have to pay excess bagage payment as soon as possible otherwise the computer will get shutdown and we will not be able to travel. Due to that we are forced to pay the amount at that moment. We tried to get stuff from lugage and want to carry hand lugague but he did not coporate with us.
Hence please look for this. If there was our mistake than i would have not complaint about it. I complain to eaach and every member. Even in flight also. But they told me write the complain.
I run the online business in nepal. If i want i can spread this news easily but i was very busy with my schedule. Today i got the slip of excess bagage. Thats why i am writing this application to you.
Sorry for delay complain.
Once again we are not suppose to pay this amount. Its the pressure given to us.
Hope to get favourable response from your side.
Thank you
Santosh kumar agrawal
Biz. [protected]@gmail.com

Hi, i have checked in my luggage at vizag yesterday and came to gawhati. My bag is missing and i have raised a complaint and the official responded that he will confirm whether it is chennei or not. But no response so far. And the official is not picking the call now. I am seriously frustrated. I came for a trip and these guys ruined it completely. Hoping that this forum will help me. Missing baggage no. 6e406236, pnr gg6yuq

- pl refer my booking reference no. Tb8fns & kl67mb for flt 6e - 616.

- after re-scheduled of said flt, i was offered to accept plan b or cancel the ticket at 'no charge'.

- accordingly, i opted to cancel my tickets and opted for refund. However, after cancellation, an amount of rs 600/- was deducted out of total refunded amount from each itinerary stating as "convenience charge"

- while offering for cancellation, a prior information for deduction of convenience charges was not intimated to the traveler.

- hence, it is stated that total amount deducted as convenient fee be refunded to me at the earliest as the same was hide to me while offering cancellation.

- the promise offered to the traveler seems to be cheating with costumer

- an early and right action is expected..

Thanking you.

Hi

I'm writing this mail because of the agony i went through on 15/05/18 at bangalore airport.

I booked this ticket for my parents from bangalore to ranchi and i have done the web check in also.
This flight was suppose to take off at 6:50 am and my parents were inside the airport at 6:15 am. I got a call from number +91 [protected] asking for my location. I informed that lady that my parrents just went in and will at gate in hardly next 5-6 minute. She said that sir door is closed.

I tried to convenience her to wait for more 5-6 minute. But she disconnected the call. I tried her calling again on the same number and this time she was damn rudely said that don't call me sir and book another ticket. Same thing were conveyed to my parents on the ticket counter even though they were not having any baggage to check in. I also talked to the indigo counter available at the outside of the airport and told them that there is still 30 minute and web check in is done and no baggage to check in. But no one listen. Finally i had to book another ticket for my parents with so much of agony in my heart.

So i wanted to check is it really not possible to on board a passenger who has done his web check in prior, no luggage and 35 minute before the flight take off. Definitely no one can revert what we wnet through but at list indigo can return our money.

Below are the flight details:
Flight no.: 6e-822
Departure : bengaluru (Blr)
Time: 2018-may-15 06:50
Pnr: u9htmy
No. Of passenger: 2
Contact number: [protected]

Date of incident: 13/05/2018 & 14/05/2018

Description:
On 13 may 2018, after attending a two-day meeting, we (Mr. Pratik khandelwal, pnr llzc7b, mr. Dilip mahobe, pnr cfekmd, dr. Meenakshi rathore, pnr aecgng) were traveling together from guwahati to kolkata to raipur. At guwahati, we check-in our baggage (One bag of each). The authorized person at the counter put all three tags of each bag in the boarding pass of mr. Dilip mohabe. We were okay with that because we all know each other very well and were traveling together.
Due to bad weather, our flight (6e 708) delayed about 4.5 hours at kolkata airport. Many flights have delayed there at kolkata airport. When we board at our flight from kolkata to raipur, airport people forgot to board check-in baggage of all passengers, who were having a connecting flight like us. They got to know it at the raipur airport when we all (Approx 41 bags) were waiting for our bags. They have promised to deliver our bags at our given locations.
Next day i sent my representative to collect our 3 bags (Tag no.: e [protected], 51, 52). However, the airport people said that they already dispatched all luggage. They were also not able to give the name and mobile no of the driver or airport person who was supposed to deliver my bags, because according to them, one person with the vehicle is appointed to deliver the bag of one passenger.
Anyway, i was waiting for our bags. At about 1:30 airport person (I have taken his name, mobile no, and photo) came to my location but handed over only two bags (Of mr. Pratik and mr. Dilip). One bag (Tag no.: e [protected]) was missing, even he didn't know that he has to deliver me three bags. Because i got only 2 bags i haven't signed on the receiving paper. Contradicting the statement of airport people, the delivery person was having about 8 bags. The bags were also loaded in a small and open auto. Since then i am enquiring about my bag in the airport (Phone no[protected], but they are not able to locate it. I am guessing that one of my bag is fallen down on the way from the airport to my location (As it was loaded in a small and open auto, without any safety).
Now, my request is to please take action against this irresponsibilities:
1. For not loading the check-in baggage of so many passengers
2. Misplacing one of my bag
3. For providing wrong information (That one person is taking care of bags of one passenger)
4. For delivering in a highly negligent way (In an open auto and the authorized person didn't know the quantity of my bag)
5. I also request a refund equivalent to baggage value.

My baggage value:
1. Bag cost: rs. 2900/- (Newly brand bag of aristocat)
2. Two formal jackets, total approx cost rs. 2000/-
3. Two formal wear, total approx cost rs. 3000/-
4. Two set night suits and other clothing, total approx cost rs. 3500/-
5. Cosmetics & miscellaneous, total approx cost rs. 1000/-
6. Emergency cash, rs. 6000/-
6. The total value of the luggage = 18, 400/-

Pnr no. Tjpl9u
My name is diksha.
I was traveling from guwahati to mumbai via chennai on 14th, morning at 7.25.
I misplaced my driving license at the guwahati airport after producing it to get the boarding pass.
I spoke to officials and checked my luggages.
Couldn't get it till now.
Please look into the matter and if possible the cctv and help me to get the license back.
Thanks in advance.

My name is sn swamy (Subbiaha nallu swamy), travelled from raipur to chennai via indore, under pnr number : fiqhjh.

First of all, your flight has parked almost 3 kms from the terminal, took almost 30 mins to reach arrival hall and waited for more than 40 minutes to pick up my luggage’s.

As you knew. This is not happening first time at chennai airport, very ridiculous and tough handling by your good office at this chennai airport & never the luggage has reached at conveyor number 1 on time. Always it’s takes more than a required time & some of the occasions the luggage is reaching more then flying hours., this is not happening with any other metro city, as i am the frequent traveller in indigo & this type of error is happening only in chennai airport.

Hence, requesting you to kindly take corrective action or else you shall be losing lot many indigo loving travellers in future.

Sn swamy.

Sir, i traveled from port blair to kolkata.. I lost the ticket. I am a central govt. Employee and i have to submit my ltc claim. Please issue duplicate ticket and boarding pass. My details are as follows:-
Name-bl sarkar
Age-47 years
Aadhar no[protected]
Date of birth:16 november 1970
Date of journey:18 january 2018 around 10.40 am
Mobile -[protected]
Address: coast guard dhq-10, lal tekri, campbell bay-744302

I have lost my wallet while going to Pune from CHENNAI on 14th Nay FLIGHT No. 6E 311/ seat no. 30B. I forget my wallet on my seat.

I have checked with your help desk but they have shown no seriousness or concern over loss.

I request your help in checking with cleaning and shift changing staff for my wallet.

I lost almost all the identities and Credit card with this incident.

Kindly help.

Name : Harish Bhattad
Lost Item : Wallet (DL, PAN card, Credit and Debit Card & Cash)

Best Regards,
Harish Bhattad
[protected]

I had made a booking (Reference hb3cws) flight date 14 may 2018 from pune to chennai on flight 6e6406. The flight was cancelled due to the storm in delhi. Indigo informed me via a phone call which was too late as i had already reached the airport. The staff at the airport were not available as there was a big queue and there was no management of the customers as 4 flights were cancelled. I have written to indigo requesting a refund but there is no response at all from them.

Kindly refund my money.

I have lost my wallet while going to pune from chennai on 14th may flight no. 6e 311/ seat no. 30b.

I have checked with your help desk but they have shown no seriousness or concern over loss.

I am sure that my wallet is kept in front of my seat.

I request your help in checking with cleaning and shift changing staff for my wallet.

I lost almost all the identities and credit card with this incident.

Kindly help.

Name : harish bhattad
Lost item : wallet (Pan card, credit and debit card, singapore filler, indian currency)

Best regards,
Harish bhattad
[protected]

My husband was travelling with my children from kolkata to delhi on 14th may 2018 by indigo to visit sweden consulate at new delhi.
Indigo pnr – jgzvkd. The morning flight was scheduled to reach delhi at 9am in the morning. But delayed 2.5hours and reached 11:30am.
In the evening the flight was schedule to departure from new delhi at 8:20pm; again it was delayed for 2 hours

This is an absolute disaster for the entire family personally and financially. There are millions of flight from kolkata to new delhi every day, much cheaper than indigo and they all run on schedule. We have paid inr48, 540 costliest among all of them, assuming great comfort and convenience indigo will provide. Unfortunately this became a biggest disaster for us. Sweden consulate is open from 8-11am. The morning flight reached at 11:30am, by the time the consulate was closed. We had to take great hardship to get our work done. Again in the evening the same story repeated. This is a great punishment for us. My husband has recovered a major surgery last month, travelling with small children. I don’t think we deserve the treatment we received from indigo today. I will never ever take indigo flight and make deliberate propaganda to my work and friends circle not to avail indigo any further.

6E-421 delhi to ranchi dt 14 may 2018was cancelled as as informed through msg. I have not received flight reshedulement msg, that too is confirmed from your side. I requested to accommodate in another flight but then also there was not a proper response. It was informed by madam depti( customer care) that your whole amount will be refunded, during conversion between 7.15 to 8.15 am. Please refund ticket amount

12:30 am on 13 may 2018 - we had a flight from delhi to dubai at 1:45 am rushing to the airport with a bit of a delay due to unbelievable delhi traffic at that hour, we still made it to the airport by 12:40 am and supervisor standing there instead of being cooperative and supportive he was arrogant and not helpful at all. We were 3 passengers who ended up missing our flight to dubai that night - in spite of forcing him to call the manager on duty to talk to him he did not call the manager until the flight had taken-off. This is not accepted of indigo services - i would really appreciate action being taken on this and we are compensated for our loss. Due to our emergency of reaching dubai on 13 may morning we ended up paying inr 70, 000/- for buying 3 seats with fly dubai.
It was a ridiculous experience with indigo this flight.

Hi,

I was travelling from bhubaneswar to pune on 13th may 2018 with friends. We allocated seats 21d, 21e, 21f in the indigo flight 6e 631.

When i departed to hyderabad i found that i missed by camera bag in the flight itsel[censored]nder the seat number 21 f. I contacted arrival persons and indigo security about loss of my camera bag, but they tell they will check and let me know. But i did not get any information till the time from indigo security and indigo arrival duties persons.

Please help me to get the information about my camera bag.

Thanks,
Chaitanya

This is in reference to a cheating i experienced while i was booking a flight with indigo airlines on 12 may, 2018. I tried booking the flight 6e 491 on 14 may at 10.20am from varanasi to kochi. I was shown rs 9118 while booking and when the payment gateway was reached suddenly they shown the charge was hiked by about rs 3000. For saving money i was forced to book a ticket with an another flight (See the attached ticket).

But when the price of the same flight (6e 491) was looked at morning by 5 am the next day, the price of this flight was shown rs 9118 ie. It came back to the original price. I am terribly disappointed at the loot of money from me by this airline and i am forced to complain you in this regard. Atleast they shouldnt increase the price when the booking reached the last stage ie. Payment gateway

Kindly take necessary action to repay the excess money they charged from me. I have already posted about their loot in social media.

Yours faithfully
Sooraj s s

All the passengers had boarded the aircraft at 8:45. Flight was expected to take off at 21:05. Only at 21:45 an official in flight announcement was made that there will be a delay as there was no standby pilot available. However, a firm time by which the flight was expected to take off was not communicated. The indigo staff were simply buying time by fabricating stories. The flight ultimately took of at 23:40 from bengaluru. To top it all up, as a corporate traveler my entitled refreshments were not served after take off. (Please find attached my bp). Surprised that indigo does not have sufficient standby pilots for a busy airport like bengaluru and claims to be the apex airline provider in india. Interestingly, if me as a passenger is late to board the flight, i either end up paying a huge fee else stand a good chance to miss the flight. As a frequent 6e flyer i expect nothing short of a compensation of flight ticket + 10, 000/-