IndiGo Complaints & Reviews

Dear sir,
We had a group of 9 members (Including sr. Citizen & child, only female) were travelling from pune to kochi on 23.04.18, flight no. 6e 105 & 316 our flight time was 5.20pm from pune. When we met a huge traffic block and rreached at 4:35 pm in pune airport. When we booked our luggage for scanning, after they taken 10 minutes to tie the tags. When we reached to put the luggage, they denied to book the same in that flight. Still the flight was there. If they will co operate with us, we can easily go with that flight. What happened? Our schedule totally changed and we had to pay rs. 40000/- as a compensation on behalf of this incident (Because advance given for kochi hotel, travel itinerary was completely changed). They had taken an amount of rs. 9000/- (8000 from debit card & 1000 cash) extra for arranging another connected flight for next day.

Dear sir, my property irregularities report no - lodged on 14/05/18. The phone no given [protected]/63, to me but no one is responding to the no. I am waiting at the hotel at vanaras.
Authorities told me to collect my luggage from vanaras but no one is taking the calls.
Please help me.
Mytticket no - gg4rjq dated 24/05/18.
Vanaras india.
[protected].

We were planning to visit to kerala on first week of june. However due to virus outbreak we have been advised not to travel to kerala. Now the hotel has promptly reimbursesed full amount understanding the situtation. However indigo, which claims that they provide utmost important to customer safety wants to charge us 50% for cancellation. We feel that this is unfair and honestly indigo does not care about our safety. If it was due to our change of plans we would happily pay the cancelation fees. But when it's natural calaminity and even hotel management in kerala themselves are advising not to travel - why does indigo wants to penalize. If this was other airlines, they would have immediately listened, but not indigo. I hope someone in indigo will take such matter seriously.

Dear concerned,

I have travelled hyderabad to ahmedabad and ahmedabad to hyderabad on 21st may 2018 through indigo airlines and my pnr is yeelnz - 6e 644.

I have couple of complaints regarding my journey and inconvenience caused.

1. Departure terminals at ahmedabad airport are changed without information. No announcements were made or displayed.
As per the boarding pass, terminal was number 1 but without information terminal was changed to number 5.
I had to wait a long carrying luggage and walk around airport with it.

2. Ahmedabad to hyderabad flight departure schedule was at 7.45pm but the flight actually took off at 8.35pm. There was no information provided by airlines regarding delay in departure either through sms, e-mail etc.
As per my planned trip, i expected to reach destination by 9.30pm but actually flight arrived at 10.30pm and i reached home at 12.05am of 22nd may 2018.

I'm extremely unhappy with the delay and inconvenience caused with evening flight which caused disturbances in the family and personal life.

I feel l made a wrong decision in chosing indigo airlines specifically.

Sincerely,
Swaathi mucharla
Hyderabad
Mobile: [protected]
E-mail : [protected]@gmail.com

Booking ref no o9bwvi
Initially it was 4 persons ticket booked on 27/1/18 for ccu-del-ccu (21/4/18 and 24/4/18) (6e 417 and 6e 615)
Later one ticket was cancelled. Passenger name mrs annapurna bhattacharya.
Got a mail through the agent goldenbird travels where the refund amount shows rs 6492.
Now the agent says the refund amount is only 492 and sent me a page without having the letterhead of indigo.
I want to know from indigo what is the actual refund they have given.
My mail id — [protected]@gmail.com

Everyone knows about the issue happened at mumbai airport and hyderabad airport on 14th may 2018 on account of hyderabad to chennai flight cancellation.

All chennai passengers were promised at mumbai airport that we shall be provided an alternate flight from hyderabad and we were force to board the flight.

As soon as we landed at hyderabad airport, ms. Shagun had denied in a very rude manner the same and asked us to talk to mumbai airport.
When we contacted the indigo person who promised for arranging an alternate flight from hyderabad, did not respond for any of our calls.

After our fight with ms. Shagun, we were offered a next day flight to chennai which was not possible as my meeting was at chennai on 14th may and my return flight also on the same day.

Then i was forced to take the return flight to mumbai immediately from hyderabad airport and my return ticket (Jet airways) also gone waste.

Then, i was promised by ms. Shagun that i will receive full refund for mumbai to chennai sector in 7 days but i dint receive anything till date.

Attaching the both the boarding passes from mumbai - hyderabad and hyderabad - mumbai.
Hyderabad - chennai boarding pass has been retained by the counter person for refund processes.

P esther walter

I tried booking a ticket from guwahati to delhi on 18th may 2018 but the transaction, amounting to rs 8694 for two person with booking ref. Udh6qq, flight no 6e 558, has failed. I was subsequently informed by the customer care about the failed transaction. However my money has been debited from my account number.

Kindly refund my money as it has been about a week since my transaction failed.

Booking reference — fc13vp.. Name alexander amaidhi solomon
Flight indigo 6313 from coimbatore to chennai

Everyday flight from coimbatore to chennai goes late by 3 hours... Kindly refund the money or we will take it legal... Or give issue another ticket for the delay

Passengers are not taken careof coimbatore airport if the flight is delayes... Some action should be taken

Phone no [protected]
[protected]

I booked flight ticket pnr ffbz5d indigo 6e706 hyderabad chennai in the name ramakrishnan and rajalakshmi while booking by oversight i put the date as 27/06 instead 27/05 within 5 minutes i approached makemy trip as i booked through them. I was offerd full refund if i book fresh ticket for 27/05 since the rates were high for me i canceled the ticket. Shockingly of the amount paid rs 4883 i got refund advice for only rs888 for the mistake i lost 4000 though i approached in 5 minutes. Its too much for a senior citizen like me i lodged a complaint with makemy trip but they advised me to refer to you
Kindly help
Ramakrishnan

Dear sir
Yesterday (21st may 2018) i had travelled through indigo airlines from delhi to trivandrum via bangalore. When i use to collect my baggage, i found my baggage losed. So kindly do the needful. Following are details:-

Babu/binish
Pnr : ffzzjd
21st may 2018
Del - blr - tvm
Tag number :-
6e [protected]
Flight : 6e 2297 & 6e 522

Trolly bag - purple color
Brand : giordano
Name written on the bagged is fr. Binish babu del - blr - tvm

Binish babu
[protected]@gmail.com
[protected]

I was seated next to a drunk male passenger, and i requested a change of seat. The leading lady took my request and never came back to me.

In addition, what was worse was that none of the flight attendants were providing corporate meals to passengers (Cmpl). They actually extracted money out of all passengers and when i asked for my corporate meal, i was ridiculed before i got my sandwich. I will certainly be taking this on social media and checking for complaints to ensure there are no other passengers suffering in such manner.

I had traveled by indigo flight 6e 7211 from hyd to vga with my office colleague, i have checked in my new baggae in fast fwd service with a priorty tag surprisingly on reciept the wheel of the bag is broken and is fully scratched up.

Its horrible with you guys that such meaningless service ypu provide and is not bothered of passenger luggage.

I have connecting journey on forth from here and entire trip becomes an headache with wheels broken.

Sorry to say but ashamed of rating agencies who gives you all number 1 airlines and so forth award.

I wanted to make a fuss at airport but there is no office o[censored]rs neither can see the staff around.

Do let me know how ypu wanna compensate for such loss.

Manoj asrani

I have booked air ticket from Bangalore to Cochin and journey date is[protected], PNR no is ACRYKZ. Due to declaration of high alert regarding nipah virus attack in Kerala state..hence I am not able to travel in this situation.. request you to cancel my tickets and refund the amount..as you aware it's health emergency and I can't travel there and put my life in risk... request you to do the needful at the earliest

I had traveled by indigo flight 6e 279 from thiruvananthapur to bengaluru and further connecting flight 6e 566 from bengaluru to mumbai on[protected] with my daughter and few other group members...

(Pnr j9kr8s)

After reaching at mumbai airport it was found that the luggage i had booked in the flight was completely in a torn and damaged condition.

Flight 6E 676
Bangalore to Kolkata
PNR TEN62G
Date[protected]

Incident: Flight was delayed and boarding announcement made at 7.10 PM.
Indigo stuffs boarded us in wrong bus at Gate 13 which was for Mumbai and took us to arrival.
Recreated the boarding pass and made us pass through security check
Rushed through again to Gate 13
Upon boarding the flight at around 9 PM, i realized i left my mobile moto X and 1.5 copper water bottle during security check.

Immediately I informed the crew in flight and she said would not be able to communicate with ground staff.

11.45 PM we landed in Kolkata and after collecting my baggage, I asked the ground staff for the lost item. The girl in the helpdesk told she could not help and i need to speak to the airport manager sitting in first floor and i need to take left after exit.

With 35KG luggage for which they charged sufficiently, I went out and when i enquired where is the manager, and do i go to 1st floor, i was informed that since i already exited i cannot go inside.

Around 12.10 AM i got hold of my co passenger who helped to contact my parents to reach home which is about 80KM from airport.

It is extremely unethical that they lied in each step since i informed them that i lost my mobile and it is difficult to commute in the night without contacting my parents. This is extreme unethical behavior and could have led me to any kind of mishap in with the middle of the night with lot of luggage and no mobile to contact for help. How could they just show me the exit gate, and not proper way to the manager.

I have found some details from lost and found of Bangalore domestic airport
with acknowledgement numbers as below:-

[protected]
[protected]

I want proper explanation from Indigo for this incident with relevant justification.

Dear all,
I love to travel with indigo airline whenever its possible. I always choose your airlines for flying from kathmandu to delhi and vice versa. But due to some problem i stopped travelling from your airline and choose jet airways.
The reason is the behaviour of your staff.
Me and friend daughter study in dehradun. And we took flight always for the same. And annual holiday as on 2071/12/01 we were flight through delhi to kathmandu, nepal. Our pnr no. B7mw6v. We reached to airport on time. We were on bagage submission line. We had five ticket which mean that we are able to carry 5 x 30 = 150 kg in laugage and 5 x 8 = 40 kg in hand carry. Please note that we were traveling with students. As per your company rules we can carry more if there is students. But your employee behave very rudely. And told us that we have to pay excess bagage payment as soon as possible otherwise the computer will get shutdown and we will not be able to travel. Due to that we are forced to pay the amount at that moment. We tried to get stuff from lugage and want to carry hand lugague but he did not coporate with us.
Hence please look for this. If there was our mistake than i would have not complaint about it. I complain to eaach and every member. Even in flight also. But they told me write the complain.
I run the online business in nepal. If i want i can spread this news easily but i was very busy with my schedule. Today i got the slip of excess bagage. Thats why i am writing this application to you.
Sorry for delay complain.
Once again we are not suppose to pay this amount. Its the pressure given to us.
Hope to get favourable response from your side.
Thank you
Santosh kumar agrawal
Biz. [protected]@gmail.com

Hi, i have checked in my luggage at vizag yesterday and came to gawhati. My bag is missing and i have raised a complaint and the official responded that he will confirm whether it is chennei or not. But no response so far. And the official is not picking the call now. I am seriously frustrated. I came for a trip and these guys ruined it completely. Hoping that this forum will help me. Missing baggage no. 6e406236, pnr gg6yuq

- pl refer my booking reference no. Tb8fns & kl67mb for flt 6e - 616.

- after re-scheduled of said flt, i was offered to accept plan b or cancel the ticket at 'no charge'.

- accordingly, i opted to cancel my tickets and opted for refund. However, after cancellation, an amount of rs 600/- was deducted out of total refunded amount from each itinerary stating as "convenience charge"

- while offering for cancellation, a prior information for deduction of convenience charges was not intimated to the traveler.

- hence, it is stated that total amount deducted as convenient fee be refunded to me at the earliest as the same was hide to me while offering cancellation.

- the promise offered to the traveler seems to be cheating with costumer

- an early and right action is expected..

Thanking you.

Hi

I'm writing this mail because of the agony i went through on 15/05/18 at bangalore airport.

I booked this ticket for my parents from bangalore to ranchi and i have done the web check in also.
This flight was suppose to take off at 6:50 am and my parents were inside the airport at 6:15 am. I got a call from number +91 [protected] asking for my location. I informed that lady that my parrents just went in and will at gate in hardly next 5-6 minute. She said that sir door is closed.

I tried to convenience her to wait for more 5-6 minute. But she disconnected the call. I tried her calling again on the same number and this time she was damn rudely said that don't call me sir and book another ticket. Same thing were conveyed to my parents on the ticket counter even though they were not having any baggage to check in. I also talked to the indigo counter available at the outside of the airport and told them that there is still 30 minute and web check in is done and no baggage to check in. But no one listen. Finally i had to book another ticket for my parents with so much of agony in my heart.

So i wanted to check is it really not possible to on board a passenger who has done his web check in prior, no luggage and 35 minute before the flight take off. Definitely no one can revert what we wnet through but at list indigo can return our money.

Below are the flight details:
Flight no.: 6e-822
Departure : bengaluru (Blr)
Time: 2018-may-15 06:50
Pnr: u9htmy
No. Of passenger: 2
Contact number: [protected]

Date of incident: 13/05/2018 & 14/05/2018

Description:
On 13 may 2018, after attending a two-day meeting, we (Mr. Pratik khandelwal, pnr llzc7b, mr. Dilip mahobe, pnr cfekmd, dr. Meenakshi rathore, pnr aecgng) were traveling together from guwahati to kolkata to raipur. At guwahati, we check-in our baggage (One bag of each). The authorized person at the counter put all three tags of each bag in the boarding pass of mr. Dilip mohabe. We were okay with that because we all know each other very well and were traveling together.
Due to bad weather, our flight (6e 708) delayed about 4.5 hours at kolkata airport. Many flights have delayed there at kolkata airport. When we board at our flight from kolkata to raipur, airport people forgot to board check-in baggage of all passengers, who were having a connecting flight like us. They got to know it at the raipur airport when we all (Approx 41 bags) were waiting for our bags. They have promised to deliver our bags at our given locations.
Next day i sent my representative to collect our 3 bags (Tag no.: e [protected], 51, 52). However, the airport people said that they already dispatched all luggage. They were also not able to give the name and mobile no of the driver or airport person who was supposed to deliver my bags, because according to them, one person with the vehicle is appointed to deliver the bag of one passenger.
Anyway, i was waiting for our bags. At about 1:30 airport person (I have taken his name, mobile no, and photo) came to my location but handed over only two bags (Of mr. Pratik and mr. Dilip). One bag (Tag no.: e [protected]) was missing, even he didn't know that he has to deliver me three bags. Because i got only 2 bags i haven't signed on the receiving paper. Contradicting the statement of airport people, the delivery person was having about 8 bags. The bags were also loaded in a small and open auto. Since then i am enquiring about my bag in the airport (Phone no[protected], but they are not able to locate it. I am guessing that one of my bag is fallen down on the way from the airport to my location (As it was loaded in a small and open auto, without any safety).
Now, my request is to please take action against this irresponsibilities:
1. For not loading the check-in baggage of so many passengers
2. Misplacing one of my bag
3. For providing wrong information (That one person is taking care of bags of one passenger)
4. For delivering in a highly negligent way (In an open auto and the authorized person didn't know the quantity of my bag)
5. I also request a refund equivalent to baggage value.

My baggage value:
1. Bag cost: rs. 2900/- (Newly brand bag of aristocat)
2. Two formal jackets, total approx cost rs. 2000/-
3. Two formal wear, total approx cost rs. 3000/-
4. Two set night suits and other clothing, total approx cost rs. 3500/-
5. Cosmetics & miscellaneous, total approx cost rs. 1000/-
6. Emergency cash, rs. 6000/-
6. The total value of the luggage = 18, 400/-