IndiGo Complaints & Reviews

Indigo airline - support and refund

Dsksiva jul 23, 2018
Awaiting still there is no any response from your end. Indigo airlines took 2 months over still am struggling for get refund along with compensation, in-between indigo airlines debited inr.1125.00 from my account, due to this problem daily my activities get strucked and unable to coup, please advise how will get back my money.

Regards,
D. Sivakumar

Dsksiva jul 21, 2018
Your statement says that unable to transfer amount due to account mismatching than how you debited inr.1125.00 from my account, if possible to debit than why not credit accepted, one gentleman from indigo yesterday over phone called and ask about my account details after that immediate inr.1125.00 debited from my account and he told refund amount will transfer your account within few minutes. From this incident i understood indigo airlines starts another way to cheat / robber my money. Further if i wait my total money indigo airlines will swapped and pull me in trouble, awaiting for call me urgent.

Dsksiva jul 21, 2018
Your statement says that unable to transfer amount due to account mismatching than how you debited inr.1125.00 from my account, if possible to debit than why not credit accepted, one gentleman from indigo yesterday over phone called and ask about my account details after that immediate inr.1125.00 debited from my account and he told refund amount will transfer your account within few minutes. From this incident i understood indigo airlines starts another way to cheat / robber my money. Further if i wait my total money indigo airlines will swapped and pull me in trouble, awaiting for call me urgent.

Complaint and refund jul 21, 2018
Your account details mismatched/duplicated which will be corrected and refund will be initiated at the earliest.

Regards,

Dsksiva jul 21, 2018
Still amount not refund let me know the reason

Complaint and refund jul 21, 2018
Your refund has been processed dated 20 jul 2018 and will be updated soon in your account.

Regards,

Dsksiva jul 20, 2018
Today 19:12:20 pm, indigo airlines inr.1125.00 debited from my account without refund my payment. Not fair again and again cheating me, without refund my money how indigo debited amount, you people us pressurizing and we trust you and share all our details, but finally we are the looser. We trust consumer complaint board will kept all messages confidential but we become fool in front of indigo airlines, indigo airlines within 24 hours have to refund my money along with compensation otherwise consumer complaint board responsible have to take action against my complaint report.

Dsksiva jul 20, 2018
Statement your's totally wrong, i clearly stated about my doubt and still not yet get any proper reply from your end, awaiting for subject to reply, find below details of bank earlier send you but my question? Where i send u the debit card deactivated by the bank, reason issued a new version card no: [protected]. Valid : 12/22, kindly updated and do the needful.
Note : same bank only updated debit card

Bank name : canara bank
Account no:[protected]
Account name: sivakumar
Ifsc: cnrb0000917
Branch : chennai thyagaraya nagar
Phone no: 91-[protected]

Complaint and refund jul 19, 2018
Your request for refund is on hold and will be closed from our side for the reason "claimant not verifiable/incomplete details".

Please do write back to us incase, if you need any further assistance.

Regards,

Dsksiva jul 18, 2018
No changes in beneficiary account, but only changes in debit card which one is bank updated

Complaint and refund jul 18, 2018
We are allowed to change beneficiary account details only incase of failed refund process.

Please write back to us incase, if you would like to re arrange verification process.

Regards,

Dsksiva jul 18, 2018
Ok, accepted! Shall i send the same bank account linked other card no,

Complaint and refund jul 16, 2018
Our payment methods are pos based and hence its refunded to card accounts which are linked to you bank account.

All information shared by you is safe and encrypted.

Moreover, our refund method has two level security which not only provides you complete security but also helps you to monitor and track transactions based on otp authentication.

Asking details to authenticate transaction is must as per the rbi guidelines and we can not interfere with the same.

At this point of time your refund process is on hold.

Please write back to us incase, if you wish to rearrange verification process.

Regards,

Dsksiva jul 16, 2018
One gentle man today cal me and ask about my debit card details, instead of cvc i shared all other details but he insisting to share cvc no were am scared to share it, my question was already i shared my online bank details than why not transfer the amount, whats wrong?
Customer verification code most very confidential how i can share, kindly understand and try online transfer system where to avoid the risk, let me know, awaiting.

Regards,

Complaint and refund jul 16, 2018
Your request for refund is on hold for the reason "claimant not verifiable".

Please do write back to us incase, if you need any further assistance.

Regards,

Dsksiva jul 15, 2018
Kindly find below details of my debit card,

Debitcard no: [protected]
Experiry date: 09/22

Register mobile :+91-[protected]

Regards,
D. Sivakumar

Complaint and refund jul 14, 2018
Please refer to our mail below -

Complaint and refund jul 9, 2018
Your request for refund/compensation has been processed and will be initiated within 2 working days.

For refund purpose, please mention your -
Debit card no (16 digit) -
Exp date -
Registered mob no -

A bank charges of inr 1125/- will be deducted at the time of refund.

Refund is subject to successful verification by our teams.

Regards,

Dsksiva jul 14, 2018
Till today not yet received refund amount any from indigo airlines. Almost over 3 months still under process are not acceptable, kindly intervene on this issue and do the needful.

Regards,
D. Sivakumar

Dsksiva jul 12, 2018
Further clarification any dont hesitate to call me at any time.
Mobile:+91-[protected]

Regards,
D. Sivakumar

Dsksiva jul 12, 2018
Let me know, what will be the refund amount for cross check the amount.

Regards,
D. Sivakumar

I meena chhabria senior citizen aged 75 years was travelling from udaipur to mumbai in flight no 6e 753 on 22nd july. As i cannot walk the porter was der to move the wheelchair from flight till d pick up point of d cabs. As d cab came he put me in d car nd luggage he whisked off one box wich was a return gift i had got from udaipur
Pls look into this matter

11th july 2018 i was traveling from katmandu to pune, via delhi and number flight 6e 32. So in katmandu airport when i went to board the flight they checked my baggage including my purse and laptop and camera and they charged me extra 2470 in nepali rupee for 3.8 kgs which was extra. But the same airline via delhi they did not charge me any extra and they asked me to give a complaint.

Indigo has taken my money and not yet return. I need it with interest. And I need the additional money also which I have paid for another booking. Additional amount is 4800₹. This is the message which I have received from indigo:-
Dear IndiGo Customer, transaction of INR 11511.00 has been initiated under transaction id e2a7218cd[protected]. In case of any delay in status/payment error, we will update you in 15 minutes. Please check your E-mail for detailed information or click on the link http://I9f.in/YGvdfux29i at any time to know your payment status.

I want to purchase one ticket ex CCU-BLR of 23/10/18 in favor of my daughter, accordimgly go to mobile application and made payment bit not received the ticket, on the next day submit complain to return my money but the respective officer instead of returning money daily deducted amt from my account through card, assuring that all money will be return within 2 to 3 hrs, bit all vain, not a single till return, name of officer start with A, mobile no [protected] and [protected].pl enquire and submit feed back .return my money arround 35880, ( without today's deduction)

There are very few Check-in counters in RGIA airport, Hyderabad among which only 70% are operating.
A very large bookings are done for IndiGo Airlines.

Due to which we need to wait for 1 hour in queue for Check-in.

On 19 July 2019, I have arrived to Check-in counter at 6.00 am.
Flight 6E-6211, departures 7.20 am.

Due to heavy rush and limited counters, I could not able to Check-in on time.

I HAVEN'T seen such a rude staff in any other service sector in my whole life, We are travelling from Chennai to vizag on 5th july PNR- OC18QC- 6E 557, the issue here is we were late for 4 mins i.e we reached airport on time but reached the boarding counter 4 mins late and the they said that they cant permit us and asked us to check for the next available flights. that is when all this started. Arjun Is the guy we met at the indigo reservation counter who said he would help us with the next flight which is in another 2 hrs which has a transit to hyd and then to vizag which means we would reach vizag 5hrs late to the prior flight and while he was booking the ticket for the next flight i was talking to my husband who is next to me of how unhappy i was with the service, we might be late for 4 mins which is our mistake but i have traveled with many other flight services who would consider some buffer time and would permit the passengers on a warning or by paying a penalty or at-least on humanity basis considering the emergency but indigo would not do any such help, so we were definitely upset, isnt being happy about a service or not happy about a service our choice???? while i was talking the same to my husband the staff immediately responded saying please use different airlines i[censored] are unhappy and i dont want to book any tickets for u. this is the response i get from arjun. so is here to promote for different airlines? are you guys not trained to be open to feedback, i really dont get this. My husband then told me please book we need to leave urgent and then he said i will only book i[censored]r wife leaves the place, such an embarrassing an humiliating situation it was, imagine a customer being treated this way after all they earn they bread and butter coz od the customer and this is how the customers can be treated according to indigo. i had no choice but to leave . Arijun asked us to pay 2000 for the next flight and then booked the same. In the meanwhile i recorded a video of so many people who were unhappy about this they were nearly 15 members that at who missed the flight waiting to be attended to the next flight. Arjun suddenly came and said he wil cancel the ticket coz i have a video and then went ahead and cancelled. I dont understand how can a person cancel a confirmed ticket. I might be wrong or right but does he have the authority to cancel the booked ticket?? Firstly i was asked to leave and secondly i was not allowed to travel coz i am unhappy with the services. In-spite of asking about his behavior he openly agrees that this is how he behaves and it is his wish, Being a loyal customer of indigo this is what i get from you guys, he wast even ready to apologize for what he has done.
JUST AN UNACCEPTABLE AND UNETHICAL BEHAVIOR.

I had traveled with my Family, we are of 2 Adults and one Infant. In-general The Infant will be allowed only with Hand Baggage and no Checking luggage is allowed So the actual Luggage allowed for me is Checking 30Kgs and Hand Baggage 21Kgs so Total is 51 Kgs. The Indigo Team mentioned previously that we can even club the Hand Baggage with the Checking Baggage. So i can travel with 51KGs with No Cost. But they had charged me for 9Kgs even though i am travelling with just 46 Kgs. When i asked the for the reason they were mentioned that Infant is not allowed to Carry the Hand Baggage Only Mother Can carry.

What kind of a Reason is this ?
Since i am rushing to Flight i haven't gone for second Thought and paid 3, 600/- as the Luggage Charge.

I want My money Back with a Perfect explanation.

My PNR Number is RE39SM

Dated 04.07.18. My name is Sodha Kamal Kumar. I have applied a job in Indigo Aviation after applying in the next moment I got reply mail from [protected]@hrgoindigo.in. When I am see mail call letter from indigo airlines in mail mentioned that please security money deposit 9800 for Interview process as per instruction i have paid the security deposit. Then I got a call from Mr. Ayush Malhotra from this number ([protected]) He was saying that I have to submit security deposit amount 48000/-.and He given me bank of India account no: [protected]. Account Holder name is Mr Mukesh SIngh SO Gha. I have deposited amount and called Mr Ayush malhotra after payment then he was telling me send me deposit slip in whats app no ([protected]).[protected] and I have sent a pics to his whats app number then he said send you filling form my all educational details and and send this mail [protected]@hrgoindigo.in. After 2 days he was telling me I got selected because I recommend 3 candidates and selection person you are the one. He was telling me you are selected airport representative in RGI Airport in Hyderabad and joining date will be 1 August 2018. He told me before you received joining letter I have to deposit 48000 for company bond after 18 month return with your salary and deposit same account I have deposited amount on next day I received joining letter by mail. I am sending this joining letter through this indigo airlines portal. Kindly help me. Reply to me @ [protected]@gmail.com.

Dear Sir/Madam

I flew with your airline (IndiGo 6E 5097) on 17th Jul, 2018 between [15: 15] and [arrival 17:30].at Delhi Airport.

When I went to pick up my luggage at the Delhi Airport, I noticed that my luggage was badly damaged (attached some snaps for your reference ),
I had immediate Visited Indigo Customer Service Support counter but they had not resolved my problem and offered me to get Voucher Rs 1000/ to and settle this Issue.
But, Due to emergency at my Home, I moved from Airport to get Complaint copy but my bag cost was Rs 4750/- then why Indigo offered me Rs 1000 Voucher, Its was totally mistake to Indigo team.then why i used repaired bag.
so I am not accepting to this voucher and request reimbursement of my damaged luggage.

Attached details as under for your Investigation:
1) Baoding Pass
2) Luggage Snap
3) Luggage Tag No
4) Complaint Scan copy - Indigo Customer support
I have been a loyal customer of Airline for many Years and never had any similar problem in past nor did, I expect any problem this particular trip.
I trust that you will be able to help with the reimbursement of my damaged luggage, I look forward hearing you within 7 Days about the resolution of this matter.

If any query in this regard, please ask.

Sincerely,

Raghavendra Tomar
Cell : +91 [protected]/ +91 [protected]

Address : C2 Palam Vihar House No 760 Gurgaon -122017

Maine quikr par indigo airline ticketing executive ki post dekhi to Maine apply kr diya the uske very next day mujhe telephonic interview k Liye call aaya or bola Gaya ki registration k liye money Dena h then clear hone k bad verification n then security k liye money demand hua fir mail aaya ki airport me PRM de mile k date 16-18 July h but ab koi reply he Nh mil rha h dono date par hone ko h.
Jis company se mujhe call aaya uske head k nam Santosh verma h or company k nam CAREER GUIDE Bataya ja rha jo ki mail mujhe info.[protected]@gmail.com se aa rha h or phone calls in numbers se aa rahe h +[protected], +[protected]
Or ye number unke head Santosh verma k hai +[protected] Sab k Sab office k number h jiska location Delhi Bataya ja rha h.
Itna to mujhe bharosa Ho Gaya h ki inka indigo airline se koi Lena Dena Nh hai so suggest me ki mujhe Kya krna cahea please reply mujhe sare paise Kaise refund honge please Kuch bataea.

Yesterday I was travelling from Mumbai to Kolkata with flight number 6E-272/353 Pnr- BCCGSM.
My check-in luggage was totally damaged and this is the first time that ever happend to me and this is all due to your poor care by your staff member.
This changed my thought about yoir service and this made me sure that never take an Indigo flight.
Pls improve your luggage facility so that other passengers don't have same feel, just like me.

To the authorized person, indigo airline, this is milind r chovatia from ahmedabad, i was having a booking by your airline to mumbai on[protected] by flight no 6E9858 . at 5.20 am, i arrived at check in counter exactly at4 .35. but they said that boarding is closed. i told them that am already 45 min prior to checkin and i even don't have a checkin baggage. but the lady at the counter wasted my time aprox 7 to 10 mins and then she called the manager i think minal and ravi were their name. the arrived at the counter and said me that we have completed boarding at 4.42 am, then i told them that this lady is saying that boarding is completed at 4.35 and you are saying at 4.42 am. she wasted my time and after several request they did'nt allow me to checkin. i was having a very important meeting in mumbai at 8.30 i requested them many times . all ground staff were free but no one tried to help me out. they told me that pessanger details are already sended to gate at 4.45 . i repeated that i arrived at 4.35 are u all making me full. it was a ahmedabad airport which is not very big. and even security check counters were empty. i again requested that i will reach to gate in 5 mins means 30 mins prior departure. again they made me full that aircraft doors are closed and flight is on the way. and they told me that they will accommodate me in next flight which was at 6.40 and told me to pay 100 rs extra . then also i agreed but at booking counter they asked me to pay 4750 rs for next flight.
i have traveled by your airline for more then 100 times but this was the worst experience. all the ground staff was making me foolish one of them told me that we would have considered your boarding if there were a Que of passenger. i am asking you one thing that can't any one of ground staff come with me to gate and update the passenger list 40 mins prior to departure ?
in my life i must have traveled more than 1000 times with different airlines.
i didn't face issue like this .
now am having my next flight by indigo from mumbai to ahmedabad on 20/07/2018 by flight no 6E-6433 another one from ahemadabad to mumbai on 23/07/2018 by flight no 6E-984 . I WOULD LIKE TO CANCEL ALL MY TICKETS AND WOULD NEVER LIKE TO TRAVEL BY INDIGO AT ANY COST.
I HAVE MADE A COMPLAIN AT AIRPORT AUTHORITY TO CHECK THE CC TV FUTTAGE TO CONFIRM THAT I WAS AT CHECKIN COUNTER AT SHARP 4.35.
AS YOUR STAFF WAS NOT READY TO ACCEPT THEY TOLD ME THAT YOU ARRIVED AT 4.40 AM.

Sir i raman singh work at paramiltery force i want to know how u can say that your company providing 50%discount on booking threw defence quota . The realty is the difference actually in price is only 500 only . Today i go to idigo app for booking ticket threw defece quote Jammu to patna on the date of 20 oct 2018 the price show 6500 and without defence quota its 7000 . It's Only 500 difference .

FEEDBACK TY9TTY My complaint against crew member. Ms Shivani.
I was seated in 27E and there were gents on either side. I was literally tightky seated as both gentlemen had their hands on the hand rest. Even the seat back of 26E was reclining. Ms. Shivani asked me what will I have. I said tea coffee but she found difficulty in hearing me. She served me sugar free tea, as oer my request. I requested her to ask the 26E passenger to straight the seat back so that I can be comfortable to open the table. She replied me that she cannot tell the passenger, I can tell. She seemed to just finish off her job. I asked for cookies. She handed over a tin to me. I opened and after having a bite realised that it was sugar laden choco chips. I actually wanted sugar free one. She didn't even bother to ask me which one of the 2 cookies I would prefer.

Later after the service was over, I requested for feedback form from another crew member (name starting with P... I couldn't read her name). She came after sometime with a glass of water. I repeated that I needed a feedback form. Then Ms. Shivani came immediately and started asking me why I needed the feedback form, what went wrong and immediately she started explaining me the reason on not telling the passenger 26E.
She wasn't able to hear ne when I asked for tea and cookies. But now she wanted me explain about ny complaint. And she kept insisting me state it, despite my polite denial. Finally I had to insist on the feedback form. This shows how insensitive the crew is towards the customer/passenger. They said no form us available and I should send SMS.
One more senior member came again asking me about the reason of complaint. I told her that all other passengers would over hear so, she can come back to me after landing and I will tell her then. No one contacted me.

Respected Sir/Mam,

My ticket pnr no is UJIQPK has been booked under armed quota that I canceled on the same day of booking. On 13 July 2018, when I called on helpline for refund then officials told me that cancellation was not processed and you will only get no show refund because you don't have any notification of cancellation.

On 2 July 2018 I again have flight ticket OY5JKI and I reached at airport at 2 am but they denied to give check in pass because I was too early, coz i was tired i slept and woke late so I approached them 25 minutes prior for boarding paas but they denied and charged me 1000 for next flight ticket and they didn't gave me any slip of that.

Sir, I would like to request you to take necessary action to insure the safety and interest of passengers.

Thanking you
Samrat Dubey

Booking Reference : PNR : FJ7T7U
This flight took off at current time at 10 AM. It is supposed to land at 1 PM at delhi. But it got 8 hours of Delay and reached Delhi at 8 PM. I had some flight that I missed and again had to booked another flight, which costed me huge 8000 rupees. Also I was in flight for 10 hours. It was very hectic. I need refund for this Flight. Please help me in this case.

Dear team, I have booked and travel one way, and unable to travel return, now I am trying for cancellations, but Indigo not allowing for cancellations. I have cancelled due to medical emergency in family. Kindly help and cancellations the booking and refund my cost on priority. My booking from Guwahati to Goa and Goa to Guwahati. Need some help from Indigo

Hi my friend name is rahul
Mere friend ne mujhe btaya k uske sath fraud kaise hua usne quikr app pr job search ki or usse indigo airlines ka post dikha jisme usne apply kiya apply k do din bad usse msg aya k usse ek telephonic interview dena h agr wo usme select ho jata h to uski job pkki ho jayegi or mere friend ne interview clear kr liya to unhone mere friend se 2250 rs registration fees keh k online transaction kraye fir unhone call k k bola k aap ko 5400 or submit krne hoge jisse k aap ki dress or canteen card sb bnega or usi k dusre din unhone dobara urgent me 9000 rs submit kraye with security keh k or jb se paise submit kiya uske bad se wo call nhi recieve kr rhe h jiske wajah se mere friend ne attempt to societ krne ki bhi koshish ki h isilye maine iss complain bix complaint ki ya to mere friend ka paisa wapas kre ya to usko naukri de

Flight from Chennai to Pune scheduled on 14 july at 22.25 pm was delayed 3 times and we were stuck at the airport for 3 hours. The travel time from Chennai to Pune is less than that!! What kind of horrible service is this? Unfortunately I wasn't well and down with severe migraine and was stranded at the airport coz of indigo!! Surely not recommending this airline anymore. You guys should refund our money plus compensate for the inconvenience. 3 hours is a lot of time wasted at the middle of the night. Few people who had connecting flight were adjusted in other flight and why are we to wait for 3 hours with medical condition?