IndiGo Complaints & Reviews

I have booked a ticket from Indore to Delhi and travel plan was for 6th July 2018, also ticket was booked via Make my trip website. However due to some changes in travel plan I had cancelled the ticket on 18th of June and ticket was booked on 13th of June..
As per the cancellation policy of Indigo if we cancel the ticket before 2 hrs of scehedule departure then the deduction amount would be Rs 3000/- but in my case I have cancelled the ticket before 14 days and still the Cancellation charges are approx Rs 2600/- I have also received an e-mail regarding the same for refund amount. My ticket information is given below:

Booking reference No—FI9LHK
Please contact ASAP
Regards
Neeta Poudel
[protected]

I had a flight from goa to delhi of 2.10pm on 21.06.18. I came with my family 30 minutes before. Due to delay in security check i admit that i was late but the indigo staffs in dabolin goa were non cooperative and did not gave me boarding pass at counter no 15.
I expected some kind of mercy from them as my mother was hospitalised but they did not help.
Besides they gave me tickets after adjustment of almost rs.20000
Today 22.06.18 i am sitting in ahmedabad airport with my family waiting for delhi flight because the flight booked was of 1.15am from goa to ahmedabad and from 5 am to delhi.
I really expected some kind of mercy in terms of monetarily loss.
This experience is really horrible with indigo.
It is my hard earned money and indigo has to pay for it.
Indigo is loosing it's name and reputation because of non cooperative staffs especially in goa

I penmatsa raju (International volleyball player) working as chief ticketing officer hyderabad railway station south central railway.
I was travelling from delhi to hyderbad by indig0 airlines flight# 6e967 from terminal 1 gate#8b date of journey[protected].
Pnr: cdiqhj at 16:10 departure from delhi. I kept my power bank color white company portronics worth 10, 000 rs. After taking the boarding pass the indigo staff removed my power bank from my baggage. When i asked them to give it back they did not return it and behaved very badly and talked in a rude manner. But they deposit in the lost and found section of delhi airport terminal#1. The indigo staff said that they cannot give my power bank in the lost and found section. The power bank was gifted to me by my daughter as a gift on father's day i have an emotional attachment wit it. They have no authority to keep my power bank with the indigo staff. If they have it my cousin will come and collect it.
I want to give a complaint to the ceo and want to complain in the consumer forum and newspaper because the indigo staff behaved in a very rude manner and they are throwing the things which they can deposit in the lost and found section and they were telling me that you are not going to get it back afterwards also.

I was travelling from indore to bagdogra airport via new delhi airport of indigo flight. My flight number from indore to delhi was 6e 509 and from delhi to bagdogra was 6e 2263.
The flight landed in terminal 1 in new delhi and i was asked to take another indigo flight in terminal 2. According to indigo assistance in terminal 1 i took a bus which charged me rupees 25 to take me to terminal 2 although it was free of cost. Then also the bus driver dropped me to terminal 3 and asked to walk to terminal 2 in 40 degree celsius. My dtc receipt number is 00029852. This was a complete harassment for the passengers leaving the body completely dehydrated along with feeling of nausea and unconsciousness. Moroever no help desk provided in terminal 2 of indigo flight. I sincerely urge the authorities to look into this matter as the passengers here travel to get convenience rather than suffer torture. There should be proper facilities and for connecting flights it is the duty of the airline to see that the passenger don't face any inconvenience. It is very disheartening and gives a panic attack to the passengers who have less time gap between their flights.

U must see to it that u dont allow people from behind to put luggage at front also not allow more luggage on board.. It cause slot pf inconvenience... Also while getting of the plane make sure every one follows lane discipline and get off... It looks like everyone is in panic to get off... Make sure the attendants see to it that the deboarding happens properly like boarding

Respected sir /mam
I was travelling from srinagar to mysore via delhi and bangaluru ap yesterday vide pnr-jeec8g. My flight got delayed about 45-55 minutes i suffered a huge loss of not joining my vip institutional meet on same fixed time thereby charging me a penalty of rs11500/- and my fair charges already booked for mysore from blr airport.
I hereby charges the airlines with same amount with compensation of 15000/-before consumer court.
Regards
Muzafar ahmad.
[protected]

I was a passenger of flight 6e 939 (Seat no 4d) from delhi to guwahati on 20th june, 2018. I had cpml coupon. On board, none of the crews came to me n served meal though entitled. When i produced the coupon to head crew (Her name started with letter s), in return she said tht i could take juice or water if i wish. She gave me a paper boat. I didn't argue since i don't like to argue for a food item that too on board before fellow passengers.br...

I booked indigo flight for my son to travel from doha to bangalore via mumbai.

However, i came to know that indigo is not providing transportation from mumbai international airport to domestic airport.

Also i came to know that he has to carry the luggage from international airport to domestic airport. This is not fair.

It is the airport operator, indigo's responsibility to provide transportation as well as shifting the luggage between the flights.

Sunil kumar k g

[protected]

I was a passenger in indigo flight. I started my journey from srinagar to delhi today[protected] at 10.55 am in flight no 6e 2554 and from delhi came to trivandrum in flight no 6e 945. The hand bag that was with me was transported with the cargo and when i reached home found rs.10, 000/- missing from the inner pocket of the bag and the plastic lock which the airport authorities put was missing in that pocket. Some official of indigo airlines had done this. Kindly take appropriate action.

Thanking you
Adv. Henry thomas,
Sharon law chambers,
Athani lane, vanchiyoor. P. O,
Trivandrum, kerala.

[protected]
[protected]

I booked 3 ticket Chenani to udaipur 18 Jul actually I want to travel on 18 Jun by mistakely booked on 18 Jul. I dint noticed when I came to airport then only I notice. I request executive to cancel the ticket they ask me to easemytrip, I contact to easemy trip they are telling that indigo airline detucted Rs 3500 as a cancellation charge then convenience charges Rs 250after deduct this amount you will get refund Rs 600.as a human I done mistake I agree its my fault. Yesterday I booked 1 ticket spicejet chennai to ahmedabad 12.40 pm flight ticket. instead of 22.10pm flight then I contact to customer service I inform every thing by mistake I booked. after that I send mail to spicejet they refund full amount to me.I recieved mail from spicejet you contact to cleartrip I spoke with cleartrip.today I recieved email from cleartrip full amount has been refunded to your account It will be credited in 3 or 5 working days
Really I feel very very happy, but in your side still 1 month available for travel date Itry to cancelled ticket 1 month before they are telling me you will receive Rs 600 amount only, I request you to give me the best option for cancel other...

Hello, i travelled from ahemdabad to delhi on[protected] with pnr h959ty. I found that seat alloted was not as per required.
Two seat was in one row and 1 in another row.
When a person is travelling with 2 year kid then how it's possible to seat on different seat. That why during whole flight i carry my kid and the one seat was vacant.

Could you pls look into and resolve.

I travelled from goa to delhi by 6e 724 flight on 16th june 2018, my pnr was aep66d and seat number was 3a. I mistakingly left one hand bag inside the flight. It had the goods i had purchased from domestic airport goa from nirvana shoowroom there. It contained three tshirts, one white and 2 blue, along with a handbag and a book signed and gifted by the hon'ble governor of goa. I recalled that i had left it in the aircraft on my way to home, since then have been regularly calling your office and they are saying they have no clues. Please do the needful
Dr vatsala j pande
Director lok sabha secretariat
Parliament of india
New delhi 1

Dear sir/madam,
I travelled by indigo airlines from bengaluru to udaipur on 16th june 2018 via flight 6e 361 and 6e 761. Upon arrival in udaipur, i noticed that my check-in baggage lock was not there, it's seal was broken and the bag was damaged. I immediately reported the same to indigo on-ground personnel. They accepted the mistake and took the complain. I am waiting to hear from your side.

Regards,
Bhavesh

In sep 2016, i had booked to & fro flights from delhi to port blair to delhi for 4 passengers. I upgraded to 6e upgrade for which i paid rs 2500/- per passenger per flight i. E. Rs 10, 000/- for del to portblair (4 passengers) & rs 10, 000/- from portblair to delhi (4 passengers).
We landed in portblair just fine but while returning, "vardah" storm hit so we had to cancel our tickets. Airlines forfeited rs 2500/- per passenger i. E. Rs 10, 000/- in total by saying that it was non-refundable (Since it's a fee & not fare)
While booking the ticket, customer care specialist had informed that 100% amount is refunded except convenience fee in my case. Also, on their website of 6e upgrade tncs, it clearly mentions that we can cancel without any fee.

I have already followed escalation procedure from customerrelations nodaloffice appellateauthority but always got a negative response.

Hence, i'm escalating this here before proceeding to consumer court.
Pnr: yez3hq & s7p1mf

I have. Pdf (Email trails) &. Aac (Call recording) hence unable to attach it here.

Deficiency in service: customer care officers lack complete knowledge or hide facts & websites boast incorrect information which are unfair trade practices.

My demand: return my rs 10, 000/- along with interest.

Regards
Sumit kumar
+91-[protected]

Indigo airlines
This is to inform u that one of your employees in the counter of indira gandhi international airport has retrieved the contact number of one of my friends and started texting her without even any knowledge. The employee got the number from ticket details and started texting her. What is this going on? Getting number from tickets and texting girls. What has happened to your employees? Stop hiring such type of people. Please stop it. Girls are not even safe even though they book tickets online. Hope u will take care of the employee and fire such type of people asap. This is a serious concern and i request you to take immediate actions on this issue. Such type of behavior won't be tolerated anymore from customers.

Yesterday my mom was going from cochin to new delhi in flight number 6e-516 and pnr number jb8qgc.
When we reached the airport and during the boarding time they informed that the flight was cancelled and no message was delivered regarding the cancellation of flight. When we asked your ground staff they were so rude and were not even cooperating with us.
My mom had to reach new delhi by 10:30 am to catch the train of 12:00 pm in the noon but due to your negligence she not only missed the train but also incurred loss of money and time.
She was traveling alone and had to suffer a lot due to your negligence, lack of proper communication and cooperation from your ground staff.
I, with deep regret, want to say that you have lost a lot of customers with this.
I want to be assured that you take proper actiosn regarding this matter and want refunds as soon as possible.

Dear sir/ mam,

Myself sarika umare, i have receive a call from carrerperfect for the position of accountant in nagpur (Airport), for the registration they are asking for rs. 1500/- on below details & i have receive a call for telephonic round, then after 2 days i have received a call, i have clear the 1st round and for profile verification you have to pay rs. 6500/-.

A/c name : amit shukla
A/c number : [protected]
Ifsc : bkid0006985
Bank : boi

After paying the amount your resume will process for confirmation as accountant in indigo at nagpur.

Kindly advice is there any positions in nagpur airport as accountant.

Thank you,

Regards,
Sarika umare

I am sorry to bring to your kind notice that today. I had to go to lucknow. And i was booked your flight no. 6e 903 /pnr no. Cil26h

I had reached the counters at 4.45 and bording time was 4.50 but i was not givin the boarding pass. As i strongly beleve your flight was over - booked or you sold my seat on higher price

Your ground staff was very rude; they harassed me and also misbehaved at the airport. Even after knowing that there was a festival and i need to reach my home the asked around 15000 to give another flight.

This was a really terrible and horrifying experience for me and i caused a lot of stress and mental pressure.

I will never stop my fight against this fraud run by indigo and will expose this in all the forum and ask other passengers which are victimize by indigo till i get refund my money for flight no. 6e903 /pnr no. Cil26h and 6e541/pnr no. Cil26h

Hello my name is siddhant jain i want to file a complaint against mishandling of my baggage by indigo airlines staffs. I was flying from bengaluru to mumbai by 6e424 flight on 01/06/18. When i landed at mumbai airport i recieved by suitcase and its trolley was bended and because of this we were not able to open the suitcase. Idigo airlines to pay full compension for suitcase.

I preeti sharma travelled in flight 6e 804 raipur to mumbai today.
The staff who took my luggage was so negligent that she forgot to put baggage tags on the checked in baggage.
When i am about to board the bus to the flight a indigo staff comes with my bag and asks whose bag is this as it doesn’t have a tag, the staff was informed and again when i am boarded a staff comes and calls me out of the flight with my suitcase and bag and ask are these bags yours we forgot to put tags.
Now this was emabarassing first of all because of lot of known people in the flight.
Secondly is your staff that negligent.
What if i wouldn’t have noticed whose bag are they asking for and my luggage would have been left back.
This kind of service and embarrassment is not acceptable.