IndiGo Complaints & Reviews

I booked to go from Qatar to Chennai on 2-Jul-2018 by Indigo International flight service.

We got our bags checked in and got the boarding pass an hour before the flight time but, unfortunately in the Qatar Immigration queue we were delayed around 25 minutes due to system jam...+ the walking time from immigration to the gate along with our children (aged - 8 & 14) took us almost near to the flight start time.

We were confident that since we boarded, they shall keep the gate left open for all the passengers to alight (Which is the reality with all the flight service throughout the world ) But, ...to our shock when we landed the gate they denied us getting on to the flight.
Even after explaining the reason for our delay, the customer co-ordinator from Indigo was so rude and was keep on questioning on how come a person who checked in after us got boarded earlier than us.

She should understand as a single man can pass the immigration queue faster than those who travel with family. Further, in Immigration, we go to different official in different queue which all o[censored]s know of. Even after explaining she was so arrogant and rude about us not boarding the flight.

We being educated were able to explain and was fighting for justice to get on to the flight. But, there were 2 more passengers along with us who could'nt converse in English was pleading and begging them.

They did not respond politely at all even to them.

Is this the service being trained to the Indigo staffs?

Ashamed to choose Indigo as our travel option. We staying abroad was trying to patronize Indian company but, they showed their true colours.
It was an absolute brutal act to just walk away when the passenger is pleading for help to reach their destination.
It is not a railway or roadway where we have all the option to choose other mode of transport and reach our destination.
Many may travel with all their days planned and each day is precious for people like us who travel home for vacation.

Being an middle aged person, we were running to the core and walking all over the airport to get our baggage back. I can't imagine the same scenario with aged passengers.

A customer service is fulfilled only if the organisation is able to attend to all the customer's needs.

Mahatma Gandhiji's Quotes on customer service:
"A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so."

I have been travelling for the past 18 years atleast 5 times in a year and have not experienced such a bad treatment ever in my life through any flight services (inclusive budget airlines).

Apart from the physical pain and mental harassment, I almost lost INR 80, 000 as I cancelled by return tickets booked with Indigo.
I will hesitate to use anymore Indigo flight service in my life.

My question is, if you know that the passenger is late in the bag check in itself. why you allow him to check in at that point itself? Should you not stop them from checking in if they are late.

Attaching herewith my copy of Boarding pass issued.

I've booked flight ticket for 6e-2895 for which the transaction was successful and i received a text message saying i would be intimated further regarding the booking in 15mins for which i neither got an email nor a message. When i called the customer support for further assistance the lady there was very rude to me stating that the booking got cancelled while the money was being refunded. I wasn't intimated untill i myself called the customer service.

I was travelling through Indigo Airlines 6E 187 at 3.10 hours by afternoon, dated 26th june 2018 from Guwahati to Hyderabad.Due to bad weather conditions and heavy shower at Guwahati Airport, the flight got delayed by an hour which I do understand.
After arrival at Hyderabad, collected my luggage and left the airport. To my utter surprise when I opened my luggage I found all my clothes in spoilt conditions and totally wet. None of the clothes were in a condition to be worn.I was totally in a mess because of the mismanagement done at your end regarding the luggage placement. I had to bear extra expenses for all my clothing which was frustrating and very expensive and it was quite late at night (11.00 p.m).
I do feel that, because of this distressing experience I am entitled to compensation, especially when your company had a contractual obligation to transfer my luggage in good condition.

Also ones Indigo airlines had also given me trouble by selling my pre booked seat to some other passengers.
when inquired, informed that on basis of medical ground it was given to some other passengers
.
How does it is possible to sell my pre-booked seats to someone without informing me.

When I spoke to some senior officials of Indigo Airlines, they apologize & assured me to provide special services and not to complain. I also agreed as I had an emergency.

But this is the second time that Indigo Airlines has given me such type of pains.

I therefore request you to take some urgent step and to give “justice to the customer who has taken you to this position”.

I am late in writing this letter to you as I went to Hyderabad for some treatment purpose along with my family.also the email provided in the Indigo website for customer care was not working.which took extra time.

Your attention to this matter will be highly appreciable.

Hi,

On 21st June I traveled to Delhi from Pune(PNR - DF7ZJT) with you in flight number 6E-672.
By mistake I forgot my wallet when I descended from the plane.
Then I contacted customer support on the airport and they sent the check staff to get the wallet.
They found it but INR 1000 were missing from my wallet. Last evening only I withdrew INR 1600 and got INR 600 back in my wallet.
Such services are not expected from Indigo. I would like to raise a service request and want you to look deeper into this. I still have got the receipt SMS that I had withdrawn INR 1600 from the ATM.
It wasn't a good experience; I think that was a penalty I have paid for forgetting my wallet inside. Let me know if you could check into this and provide some positive solution.

Regards,
Aman Parashar
email - er.[protected]@gmail.com
Ph No. - [protected]

Sir My name is Amit malik, i travelled from {DEL to MUM by 6E-155 on 16 jun'18 and my PNR is :DLDJTB } . And now i want to claim an LTC from my department but I have lost my boarding pass so that plz send me or issue me any travelling certificate or duplicate Boarding pass as a proof of travel i will be very thankful to u for your kind regards. My details are:
mail ID : [protected]@gmail.com
Mob : [protected]
PAX NAME : AMIT MALIK
PNR : DLDJTB
DEL TO MUM
date of travel : 16th jun'18
Flight no.: 6E 155

My flight pnr bdev4g trip id is 406236.
From goa to dehradun was missed because of your fake show
I was only 10 minutes late due to puncture and rain whole 35 minutes wr left and the crew didn't allow me to check in by saying this "we are very sorry because our doors has been closed we cant permit u to check in"
Iam a frequent flyer i know very well about the rules
My whole money got destroyed because of you guys

And after this i have booked another flight was of 13:00 hrs
And boarding was started at 12:45 pm
Why is it so and doors has been closed on 13:05
If then there was a possibility than why didn't they allow us to check in this is very unfair
Please do something about this
Iam an army personal on that same day my reporting was in dehradun even after knowing all these stuff they didn't allow
Please do something about this

Refund my money
Or do something
By which i could trust you

I know iam the one person and m nothing for you people but this experience is very unsatisfactory

Dear sir/madam,

I would like to state you that i was denied to board flight 6e 571 on 1 july 2018 to guwahati from maa. I am a student and the indigo have given me 'no show' status and denied to refund me through yatra bookings. I was denied my flight because i had skin infection although i was fit to board the flight as i had been well diagnosed medically and had the medical discharge proofs. Still i was not allowed to pass through and denied and denied too of the refund. I am a student and i was expecting my money. Also, i lost 6-7 valuable hours at the airport. I had a terrible experience with indigo and have decided to never again book any flights with indigo airlines. The hostess at the last gate won't listen to my causes and verify my medical documents and directly ordered a 'off-load' command to the online system. It was a behaviour i wasn't expecting from the hostess or the airlines.

Regards
Dhurba jyoti koch

Myself nikahat begum, 3 days before on 28 june i cancelled my ticket booked by make my trip from indore to banglore for 5 july. My id is nf[protected], but due to my personal reason i canceled this ticket at the same time. But i didn't get any refund amount of cancelation. After a query from make my trip they told me that it was under policy of indigo airlines. Penalty charges are higher than ticket. I never saw this type of penalty in which customer didn't get and refund of cancelation. You may charge 10%, 20% or 30% of amount but not all amount. Kindly do the needful. I want my money back.

Hi all,

I have traveled from indigo airline on 18th jun from chandigarh to mumbai from flight number 6e 264 (Pnr wetqgj), departure 12:15, seat number 6a.

During the flight veg tomato cheese sandwich served to me. Few hours after consuming the sandwich i fell ill. I had severe stomach ache which led to food poisoning.

I have been suffering from last two days with diarrhoea, nausea & high temperature. I consulted my gp and he diagnosed me with food poisoning. After few bite i felt it is stale and not smell good however i had it considering that indigo will not compromise on quality of food.

I have always enjoyed fly with indigo but severity of the food poisoning caused me terrible suffering. I have to take leave from my office and postpone my other plans.

I would like to hear from you on what action is taken to ensure it shouldn't happen in future with anyone.

I have dropped an email to register this complaint to indigo email id but not received proper response from team. Its been more than 15 days but yet to receive proper response from concern team

Regards,
Kailash

I priya namasudra travelling from bangalore to agartala 7.10 am flight on 30.06.2018.
I didn't receive my bag at agartala airport. I complained and fill a form for this issue. But till now they didn't call me. They told they will call me in 4 hr but its being 7 hr they didn't call. My bag was navy blue colour.in this bag i have so many costly clothes and so many books. I need my bag as soon as possible. Otherwise i need 10000 rs for clothes and my books value also.

I am annreeju ray. I have a complaint against a ground staff of indigo airlines named k. C kiran. A huge queue had been waiting for the check in of the flight 6e 2065. There was a group from which only 1 or 2 passenger was standing in the queue rest of them just broke the queue instead of so many passengers waiting. This employee entertained that and instead misbehaved with me. You can check cctv footage on 30th june 2018 around 9:20 am. I hope a strong action would be taken against this employee and i hope there would not be such incident further.

Respected mam/sir

This is to inform you that yesterday (28 july 2018) i "thomas t v" traveled in your flight "6e 2652" from coimbatore to delhi. Due to your negligence my baggage was damaged. And i would like to claim for repair or for payment or for a new baggage.
Because this is the second time this has happened to my luggage and as i am a regular passenger, i would like u to consider my petition against this as early as possible.
Thomas tv
Phn. No. :- [protected]
Luggage no.:- [protected]

Dear sir,

My name is aarti sharma. Today i travel through indigo flight no.6e-245 from kolkata to indore. Pnr no. Hy4ksv-6e245 with my baby below 2 years.

I shown him my baby aadhaar card to verify the age.

But at the time of boarding pass they forcedly charged rs.1250/-for half ticket of my baby. I was alone in travelling.

As per domestic flight rule below 2 years child is free...

At first during security check and check in time, the departure gate was 18. Then suddenly few minutes before departure the gate was changed to 20 and we had to rush with the crowd. At the boarding gate, my hand baggage was snatched just because flight was full. We were 2 passengers carrying only 1 hand bag and that too was taken away. I asked for complimentary food on flight since the only food we were carrying was in the hand bag, but was denied. I received my hand bag at the destination airport (Ahmedabad) in a full wet condition in the conveyor belt after waiting for 35 minutes. My business documents and educational certificates were wet inside due to indigo's mishandling. My pnr is d8fkky.

I boarded flight from delhi to dehra dun today after noon & checked in 4 baggages.. Of which 1 bag (That happens to be most critical since it carries some very expensive heart medicines that are not available in dehra dun) has been lost in transit pnr - hf7ejt - 6e966... I need this bag on priority basis... You are requested to ensure that i receive this bag by tomorrow

Me and my wife booked 18.20 flight no. 6e594 for thrivandrum on 27/6/18. We reached at 5.30 for luggage check in but they denied saying as two others flights were cancelled so passenger rush increased and we stop luggage check in at 4.45 pm. Finally they allowed only one bag for two passengers bt in we got late in security check and offloaded. As it is not our mistake since we were not even intimated through sms or mail or call and as i loose so much of my money in dis and went through so much of inconvenience i request you to kindly refund my money since such behaviour will spoil indigo’s reputation...

I thasinullah shajahan first time traveling with indigo from chennai to muscat...

During boarding none of staff informed about the power bank shouldn't be taken inside the baggage... Even during hurry i have noticed the boards

After my security check i was at gate no 21 and i got the call from one of indigo staff that power bank kept inside the baggage come and remove it...

So i cooperate with him, after convincing the cisf chief he promised me that he will bring to the cisf chef to verify and handed over

I have waited so long and i called near 20 times to +[protected].. He did not respond... Finally the ms hemalatha the concern ticket in charge, she responded very badly that either board the flight or cancel the ticket

I really very desperate and is this the way of handling international travel passengers

I came frm shj to lknw via flight no 6e1412 and i have a connecting flight to bangalore at 2:10 pm... No one is giving me an answer about the baggages.. They have just one belt operational in lucknow airport... What kind of service indigo is providing.. I am going to miss my flight to bangalore.. Who is going to take responsibily? All the baggages are coming on one belt.. Passenger are all stranded with kids in this heat. Lucknow airport condition is pathetic..

We were supposed to travel from chennai to ahmedabad with pnr qhc83n and pnr l9w8mv in flight no. Indigo 6e-237 dated 22nd june, 2018. There were no notifications on the screen for boarding or departure of the flight. We were enquiring from past 40minutes before scheduled departure of the flight. The boarding counter neither made any announcements nor did they made a phone call to us at the boarding area. Our luggage was offloaded 20minutes before the departure time.

Also the airport staff took our boarding pass back from us after offloading of the luggage without any reason.

As the consequence of above we had to stay in chennai for 1 more day and had to book another flight with higher charges. Also we had to cancel our tatkal tickets from ahmedabad to jodhpur which were non refundable. We reached jodhpur at 17:30hrs instead of 07:30hrs because of which our scheduled appointments of jodhpur were cancelled. And above all this the mental stress which we faced was very exhausting.

Therefore, we demand complete refund of our flight tickets, expenses for our stay in chennai, tickets from chennai to jodhpur via delhi along with compensation for the mental harassment due to the above.

Looking forward for your revert as soon as possible otherwise we have to take legal action.

Today i. E 26th june 2018 my sister travelled from chennai to delhi in indigo flight (6e 2976 - pnr no. Iic42x). We have booked for an assistance to help her in chennai airport to complete the boarding formalities and proceeding to gate for boarding.
This request was made at the time of ticket booking and the request was confirmed by airline staff over the phone call.

But the kind of response she got from the airline staff is ridiculous, unacceptable and irresponsible behavior. I would like to quote few of them 1. They didn't check the pnr status to understand the customer requirement
2. Response was given professionally
3. Reason for not providing help is because o[censored]navailability of staff members.

I mean looking into the above unprofessional behavior, the passenger didn't get the flight experience she felt as if she is going to travel in local bus.

Request administration to look into this very seriously and provide adequate coaching for the ground staff that how to behave and if any passenger looking for help it is airline minimum responsibility to extend the help.

I look forward your quick action and proper explanation from airline for violating the commitment and stress caused to my sister.

If i don't get the response in a day or two, i'll be lodging complaint for the same matter.

Thanks and regards - purush