IndiGo Complaints & Reviews

Me and my wife booked 18.20 flight no. 6e594 for thrivandrum on 27/6/18. We reached at 5.30 for luggage check in but they denied saying as two others flights were cancelled so passenger rush increased and we stop luggage check in at 4.45 pm. Finally they allowed only one bag for two passengers bt in we got late in security check and offloaded. As it is not our mistake since we were not even intimated through sms or mail or call and as i loose so much of my money in dis and went through so much of inconvenience i request you to kindly refund my money since such behaviour will spoil indigo’s reputation...

I thasinullah shajahan first time traveling with indigo from chennai to muscat...

During boarding none of staff informed about the power bank shouldn't be taken inside the baggage... Even during hurry i have noticed the boards

After my security check i was at gate no 21 and i got the call from one of indigo staff that power bank kept inside the baggage come and remove it...

So i cooperate with him, after convincing the cisf chief he promised me that he will bring to the cisf chef to verify and handed over

I have waited so long and i called near 20 times to +[protected].. He did not respond... Finally the ms hemalatha the concern ticket in charge, she responded very badly that either board the flight or cancel the ticket

I really very desperate and is this the way of handling international travel passengers

I came frm shj to lknw via flight no 6e1412 and i have a connecting flight to bangalore at 2:10 pm... No one is giving me an answer about the baggages.. They have just one belt operational in lucknow airport... What kind of service indigo is providing.. I am going to miss my flight to bangalore.. Who is going to take responsibily? All the baggages are coming on one belt.. Passenger are all stranded with kids in this heat. Lucknow airport condition is pathetic..

We were supposed to travel from chennai to ahmedabad with pnr qhc83n and pnr l9w8mv in flight no. Indigo 6e-237 dated 22nd june, 2018. There were no notifications on the screen for boarding or departure of the flight. We were enquiring from past 40minutes before scheduled departure of the flight. The boarding counter neither made any announcements nor did they made a phone call to us at the boarding area. Our luggage was offloaded 20minutes before the departure time.

Also the airport staff took our boarding pass back from us after offloading of the luggage without any reason.

As the consequence of above we had to stay in chennai for 1 more day and had to book another flight with higher charges. Also we had to cancel our tatkal tickets from ahmedabad to jodhpur which were non refundable. We reached jodhpur at 17:30hrs instead of 07:30hrs because of which our scheduled appointments of jodhpur were cancelled. And above all this the mental stress which we faced was very exhausting.

Therefore, we demand complete refund of our flight tickets, expenses for our stay in chennai, tickets from chennai to jodhpur via delhi along with compensation for the mental harassment due to the above.

Looking forward for your revert as soon as possible otherwise we have to take legal action.

Today i. E 26th june 2018 my sister travelled from chennai to delhi in indigo flight (6e 2976 - pnr no. Iic42x). We have booked for an assistance to help her in chennai airport to complete the boarding formalities and proceeding to gate for boarding.
This request was made at the time of ticket booking and the request was confirmed by airline staff over the phone call.

But the kind of response she got from the airline staff is ridiculous, unacceptable and irresponsible behavior. I would like to quote few of them 1. They didn't check the pnr status to understand the customer requirement
2. Response was given professionally
3. Reason for not providing help is because o[censored]navailability of staff members.

I mean looking into the above unprofessional behavior, the passenger didn't get the flight experience she felt as if she is going to travel in local bus.

Request administration to look into this very seriously and provide adequate coaching for the ground staff that how to behave and if any passenger looking for help it is airline minimum responsibility to extend the help.

I look forward your quick action and proper explanation from airline for violating the commitment and stress caused to my sister.

If i don't get the response in a day or two, i'll be lodging complaint for the same matter.

Thanks and regards - purush

Reached checkincounter ~70mins before boarding. They made me hop counter-to-counter for ~25mins. Then, they denied me from boarding, as less than 45mins was left. I missed my admissions in a central university.
Check the cctvs before blindly refuting my claim.
Time of incidence: ~ 4:40 am
Date: 26 june, 2018

Name: soumapriya mondal
Age: 17
Pnr: mdbggm
Flight: ccu to hyd

Congrats indigo, you have just ruined a career.

Air hostesses on the particular flight seemed unhappy and almost angry to be on duty. This is unusual because indigo air hostesses are known for their excellent services and charming mannerisms.
Air hostess suman lahot waited for up to 6 minutes after i pressed the button on the panel for a cup of water, while i sat right behind her on seat 1a.
At one point she even walked past me ignoring the bright orange button on the panel. This was truly shocking.

Booking reference/pnr : wgr8sd
Passengers : 06
Route : bangkok-kolkata-bengaluru
Date : 23rd of april 2018
Flight no: 6e-78/379
We have taken indigo airlines flight form bangkok to bangalore on 23/04/2018 (Change over at kolkata) and made check-in for 8 baggage at bangkok airport. When we reached kolkata, we found that one of our baggage (Out of 8) hadn't reached kolkata and was still at bangkok. Airport...

I was travelling to delhi from bangalore using indigo flight no. 6e2289/pnr g7qc9l, on 23rd june, 2018. There was a blue sonata ladies watch in my luggage, which was kept very carefully. It was a gift for my sister on her birthday. But the next day after getting home as i opened the luggage, it was a total mess inside, nothing was in its place and to my wonder the watch wasn't there, it was missing. Even the bag was being harmed from the outside, which i didn't notice at first due to hurry.
I am a regular passenger of indigo airlines, but never experienced such kind of thing. Hopefully the authority will take notice of it and some drastic action will be taken as soon as possible

Hii i have a flight ticket from colombo to banglore there are no indigo staff for check-in. We went to indigo but the office is locked. After asking employees they are telling lies that there are check-in counter only. But we searched everywhere but there are no indigo employees, our flight missed and they gave solution like by paying 5000 for one person they will move the ticket but that should be srilankan currency they are not even accepting indian currency because of there mistake we again booked a new flight by paying 9000 per customer we suffered alot in lanka because of indigo. Because of them i also missed my flight from banglore to hyd. They gave us mental torture.

I am destined to travel from mumbai to bengaluru in indigo 6e 799 which was scheduled to board from mumbai domestic terminal gate 15. The announcement of flight delay (Again) made me approach the person by name mr. Shanin (Assistant manager) who was in the boarding counter who also introduced himself as the "authority" with a very disgusting body language and told me that i do not have any other choice but to wait till he calls for boarding. He didn't seem to understand the turmoil of the customer trying to go to the next destination with lots of appointents. As a flyer i do not mind what the carrier can do about the delay for whatever reason but am worried about my appointment's and my time schedule which has got delayed many times because of the indigo's delayed takeoff. Further to this an assistant manager of the carrier provoking my situation to complain about the situation as i had no other option or personnel who could help me reach my destination on time and am writing this with a shear distress for the way i'm handled by mr. Shanin, the so called "assistant manager". I hope the airlines will take necessary action on the person who has no maturity to handle the customer but just carry the position given to him with vehemence.

Regards

Balaji chellappa

I have cancelled my indigo flight ticket for mum-dehradoon journey date-6thjuly 2018 pnr:z996ul, on 12th june:ticket fare was rs:3596.00 but after ticket cancellation i have received only rs 299.00
Please give the details of cancellation charges,
As per govt of india new order on 23rd may 2018 there is no cancellation charges applicable if we cancel air ticket before 24 hrs of journey. So why this huse amount is deducted from me?

I have booked a ticket from Indore to Delhi and travel plan was for 6th July 2018, also ticket was booked via Make my trip website. However due to some changes in travel plan I had cancelled the ticket on 18th of June and ticket was booked on 13th of June..
As per the cancellation policy of Indigo if we cancel the ticket before 2 hrs of scehedule departure then the deduction amount would be Rs 3000/- but in my case I have cancelled the ticket before 14 days and still the Cancellation charges are approx Rs 2600/- I have also received an e-mail regarding the same for refund amount. My ticket information is given below:

Booking reference No—FI9LHK
Please contact ASAP
Regards
Neeta Poudel
[protected]

I had a flight from goa to delhi of 2.10pm on 21.06.18. I came with my family 30 minutes before. Due to delay in security check i admit that i was late but the indigo staffs in dabolin goa were non cooperative and did not gave me boarding pass at counter no 15.
I expected some kind of mercy from them as my mother was hospitalised but they did not help.
Besides they gave me tickets after adjustment of almost rs.20000
Today 22.06.18 i am sitting in ahmedabad airport with my family waiting for delhi flight because the flight booked was of 1.15am from goa to ahmedabad and from 5 am to delhi.
I really expected some kind of mercy in terms of monetarily loss.
This experience is really horrible with indigo.
It is my hard earned money and indigo has to pay for it.
Indigo is loosing it's name and reputation because of non cooperative staffs especially in goa

I penmatsa raju (International volleyball player) working as chief ticketing officer hyderabad railway station south central railway.
I was travelling from delhi to hyderbad by indig0 airlines flight# 6e967 from terminal 1 gate#8b date of journey[protected].
Pnr: cdiqhj at 16:10 departure from delhi. I kept my power bank color white company portronics worth 10, 000 rs. After taking the boarding pass the indigo staff removed my power bank from my baggage. When i asked them to give it back they did not return it and behaved very badly and talked in a rude manner. But they deposit in the lost and found section of delhi airport terminal#1. The indigo staff said that they cannot give my power bank in the lost and found section. The power bank was gifted to me by my daughter as a gift on father's day i have an emotional attachment wit it. They have no authority to keep my power bank with the indigo staff. If they have it my cousin will come and collect it.
I want to give a complaint to the ceo and want to complain in the consumer forum and newspaper because the indigo staff behaved in a very rude manner and they are throwing the things which they can deposit in the lost and found section and they were telling me that you are not going to get it back afterwards also.

I was travelling from indore to bagdogra airport via new delhi airport of indigo flight. My flight number from indore to delhi was 6e 509 and from delhi to bagdogra was 6e 2263.
The flight landed in terminal 1 in new delhi and i was asked to take another indigo flight in terminal 2. According to indigo assistance in terminal 1 i took a bus which charged me rupees 25 to take me to terminal 2 although it was free of cost. Then also the bus driver dropped me to terminal 3 and asked to walk to terminal 2 in 40 degree celsius. My dtc receipt number is 00029852. This was a complete harassment for the passengers leaving the body completely dehydrated along with feeling of nausea and unconsciousness. Moroever no help desk provided in terminal 2 of indigo flight. I sincerely urge the authorities to look into this matter as the passengers here travel to get convenience rather than suffer torture. There should be proper facilities and for connecting flights it is the duty of the airline to see that the passenger don't face any inconvenience. It is very disheartening and gives a panic attack to the passengers who have less time gap between their flights.

U must see to it that u dont allow people from behind to put luggage at front also not allow more luggage on board.. It cause slot pf inconvenience... Also while getting of the plane make sure every one follows lane discipline and get off... It looks like everyone is in panic to get off... Make sure the attendants see to it that the deboarding happens properly like boarding

Respected sir /mam
I was travelling from srinagar to mysore via delhi and bangaluru ap yesterday vide pnr-jeec8g. My flight got delayed about 45-55 minutes i suffered a huge loss of not joining my vip institutional meet on same fixed time thereby charging me a penalty of rs11500/- and my fair charges already booked for mysore from blr airport.
I hereby charges the airlines with same amount with compensation of 15000/-before consumer court.
Regards
Muzafar ahmad.
[protected]

I was a passenger of flight 6e 939 (Seat no 4d) from delhi to guwahati on 20th june, 2018. I had cpml coupon. On board, none of the crews came to me n served meal though entitled. When i produced the coupon to head crew (Her name started with letter s), in return she said tht i could take juice or water if i wish. She gave me a paper boat. I didn't argue since i don't like to argue for a food item that too on board before fellow passengers.br...

I booked indigo flight for my son to travel from doha to bangalore via mumbai.

However, i came to know that indigo is not providing transportation from mumbai international airport to domestic airport.

Also i came to know that he has to carry the luggage from international airport to domestic airport. This is not fair.

It is the airport operator, indigo's responsibility to provide transportation as well as shifting the luggage between the flights.

Sunil kumar k g

[protected]