IndiGo Complaints & Reviews

I had made a booking (Reference hb3cws) flight date 14 may 2018 from pune to chennai on flight 6e6406. The flight was cancelled due to the storm in delhi. Indigo informed me via a phone call which was too late as i had already reached the airport. The staff at the airport were not available as there was a big queue and there was no management of the customers as 4 flights were cancelled. I have written to indigo requesting a refund but there is no response at all from them.

Kindly refund my money.

I have lost my wallet while going to pune from chennai on 14th may flight no. 6e 311/ seat no. 30b.

I have checked with your help desk but they have shown no seriousness or concern over loss.

I am sure that my wallet is kept in front of my seat.

I request your help in checking with cleaning and shift changing staff for my wallet.

I lost almost all the identities and credit card with this incident.

Kindly help.

Name : harish bhattad
Lost item : wallet (Pan card, credit and debit card, singapore filler, indian currency)

Best regards,
Harish bhattad
[protected]

My husband was travelling with my children from kolkata to delhi on 14th may 2018 by indigo to visit sweden consulate at new delhi.
Indigo pnr – jgzvkd. The morning flight was scheduled to reach delhi at 9am in the morning. But delayed 2.5hours and reached 11:30am.
In the evening the flight was schedule to departure from new delhi at 8:20pm; again it was delayed for 2 hours

This is an absolute disaster for the entire family personally and financially. There are millions of flight from kolkata to new delhi every day, much cheaper than indigo and they all run on schedule. We have paid inr48, 540 costliest among all of them, assuming great comfort and convenience indigo will provide. Unfortunately this became a biggest disaster for us. Sweden consulate is open from 8-11am. The morning flight reached at 11:30am, by the time the consulate was closed. We had to take great hardship to get our work done. Again in the evening the same story repeated. This is a great punishment for us. My husband has recovered a major surgery last month, travelling with small children. I don’t think we deserve the treatment we received from indigo today. I will never ever take indigo flight and make deliberate propaganda to my work and friends circle not to avail indigo any further.

6E-421 delhi to ranchi dt 14 may 2018was cancelled as as informed through msg. I have not received flight reshedulement msg, that too is confirmed from your side. I requested to accommodate in another flight but then also there was not a proper response. It was informed by madam depti( customer care) that your whole amount will be refunded, during conversion between 7.15 to 8.15 am. Please refund ticket amount

12:30 am on 13 may 2018 - we had a flight from delhi to dubai at 1:45 am rushing to the airport with a bit of a delay due to unbelievable delhi traffic at that hour, we still made it to the airport by 12:40 am and supervisor standing there instead of being cooperative and supportive he was arrogant and not helpful at all. We were 3 passengers who ended up missing our flight to dubai that night - in spite of forcing him to call the manager on duty to talk to him he did not call the manager until the flight had taken-off. This is not accepted of indigo services - i would really appreciate action being taken on this and we are compensated for our loss. Due to our emergency of reaching dubai on 13 may morning we ended up paying inr 70, 000/- for buying 3 seats with fly dubai.
It was a ridiculous experience with indigo this flight.

Hi,

I was travelling from bhubaneswar to pune on 13th may 2018 with friends. We allocated seats 21d, 21e, 21f in the indigo flight 6e 631.

When i departed to hyderabad i found that i missed by camera bag in the flight itsel[censored]nder the seat number 21 f. I contacted arrival persons and indigo security about loss of my camera bag, but they tell they will check and let me know. But i did not get any information till the time from indigo security and indigo arrival duties persons.

Please help me to get the information about my camera bag.

Thanks,
Chaitanya

This is in reference to a cheating i experienced while i was booking a flight with indigo airlines on 12 may, 2018. I tried booking the flight 6e 491 on 14 may at 10.20am from varanasi to kochi. I was shown rs 9118 while booking and when the payment gateway was reached suddenly they shown the charge was hiked by about rs 3000. For saving money i was forced to book a ticket with an another flight (See the attached ticket).

But when the price of the same flight (6e 491) was looked at morning by 5 am the next day, the price of this flight was shown rs 9118 ie. It came back to the original price. I am terribly disappointed at the loot of money from me by this airline and i am forced to complain you in this regard. Atleast they shouldnt increase the price when the booking reached the last stage ie. Payment gateway

Kindly take necessary action to repay the excess money they charged from me. I have already posted about their loot in social media.

Yours faithfully
Sooraj s s

All the passengers had boarded the aircraft at 8:45. Flight was expected to take off at 21:05. Only at 21:45 an official in flight announcement was made that there will be a delay as there was no standby pilot available. However, a firm time by which the flight was expected to take off was not communicated. The indigo staff were simply buying time by fabricating stories. The flight ultimately took of at 23:40 from bengaluru. To top it all up, as a corporate traveler my entitled refreshments were not served after take off. (Please find attached my bp). Surprised that indigo does not have sufficient standby pilots for a busy airport like bengaluru and claims to be the apex airline provider in india. Interestingly, if me as a passenger is late to board the flight, i either end up paying a huge fee else stand a good chance to miss the flight. As a frequent 6e flyer i expect nothing short of a compensation of flight ticket + 10, 000/-

Sir, my name is deepak tomar and i travel from kochi to delhi on flight no. 6e 837 with ticket no. [protected] on 06 may 18.
Sir, due to my extra luggage i have to pay 5100 rupees but my mistake on your side i pay extra 5100 rupee, which also conform my manager present there and they promise me to revert back this money but still no money refunded to me, no confirmatory mail i received, kindly do something for it sir.

11 may 2018 i was about to travel from vijayawada to trivandrum, but unfortunately flight delayed around 4 hrs, the flight had to start at 3:30 pm but take off at 6.50 pm. So the conne ting flight from bangalore missed. They rescheduled the travel from bangalore to trivandrum via cochin. But in bangalor airport the on board flight delayed because the captain was not reached. So the cochin flight was also missed... When i reach there the assistant manager said we cannot do any compensation.. Be began to arrange taxi... I neglected it asked for legal compensation. But they denied. It i came out and travelled in a bus to trivandrum. I was really ashamed by indigo airline service. My complaint is genuine. I want compensation for my loose of money time and etc

Journey from delhi to pune. While check-in the luggage my dslr and one spare battery was inside check-in baggage. When i asked security person he allowed me to keep in bag only. But at end at the time of boarding i got call form indigo asking to visit the baggage counter. I asked i will do security check-in again but they refused and asked to dispose.

It is due to wrongly informed by security i lost my battery. I want that battery back.

What is the process.
Waiting for complaint resolution.

Sub: Complaint on Indigo airlines
Dear Sir,
This is Harikumar, a native of Kerala working in Dubai, UAE. (Passport no: K7247801)
I have a return ticket booked in Indigo for sector DXB - TRV -DXB with status confirmed (see attached copy of the confirmation) and I have used the initial sector DXB - TRV without any issues, where as upon my return trip from TRV to DXB, after issuing the Boarding pass (copy attached) and all the clearances till the Gate of boarding, I am told that my ticket is not confirmed and hence can not board on flight and turned me back without any proper reason or explanation. The air line has taken back the boarding pass also.

I would request you to consider this as my complaint and do the necessary step to ensure reasonable compensation for my suffering.
Contact details for further communication is,
Mobile : +[protected]
E mail: [protected]@gmail.com

Thanks and regards,

Harikumar

I have booked ticket for three passengers for travelling from chennai to vijayawada on your flight no 6e 7143 with pnr ngjh6a on 11.05.2018. The flight is scheduled to depart at 8.15a. M and we were asked to report for boarding at 7.30a. M. Further, it is written in boarding pass that gate closes 25 mins prior to departure. I. E 7.50a. M.

We reported at gate at 7.50a. M and ground staff had denied entry to boarding and behaviour rudely. After heated argument she noted our report time is 7.54a. M.

Subsequently she check out us and told to reschedule the flight. Your employee charged rs. 3000 for rescheduling.

Because of this, we missed our all important meeting and we are in deep stress.

Being a frequent flyer i never experienced this rude behaviour from staff of any airliness. Now, i am regretting for choosing your airlines.

Customer service is worst. Even though i reported gate within allowable time we were treated badly and denied entry. We are also paying money for travelling. We deserved some respect. Please teach some manners to ground staff.

In view of above, i request your goodself to reimburse the extra amount charged for reschedule of flight. Otherwise please dont regret for losing handful of loyal frequent customers.

Please reach me at [protected]@gmail.com

Hope for a favourable response from your team.

Thanks

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Penpww
Please look into this matter urgently and refund our money rs 13000 for no fault of ours. For your information, your staff didn't assist us in best possible way. Instead they forced us to pay huge amount for boarding next flight after 5 hours in airport. Please change your staff who don't know basic courtesy to speak politely to any customer to whom you are providing service. While taking money you are very prompt but while providing service when it's ur fault you have to take a lot of time investigating it. Don't waste your and my time too. Value it and process the refund.

I have made a booking from goibibo.com for delhi to ahmadabad flight ticket for 16 june for 5 passengers with pnr no. 6e/pbk2gc. Mistakenly i made a spelling mistake in one of the surname as pati instead of patel. After calling and requesting for 2/3 times one of the senior person accepted to make the change and told me to email id proof of the person on email which i did immediately. Afterwards they denied that we cannot change the name,...

I was traveling with my family of 4 personal.
I have lost my baggage traveling from muscat to mumbai by indigo airlines on 10th may 2018 flight 6e 82.
Bag details - purple color /medium size /soft /wheels trolley bag.
Contains - clothes /food stuff /chocolate /candle/perfume /foot wear, etc. Approx weight - 17 kg.
U can call me on +91 [protected].

Hi,

We booked a flight for 4pm pnr: mjeu4u as we have our wedding reception at hyderabad on 10-may and the flight was keep on delayed till 7pm and we are late for our reception. We are really unhappy with the service we are not even intimated regarding the final delay.
Being a frequent indigo flyer i have never expected this from you’ll, i am very much disappointed.

Today while travelling from dehradun to bangalore flight number 6e912 the ground staff misbehaved with me due to luggage overweight. Earlier they said ok we will adjust it with ur cabin luggage later charged me 1500 rs for the same. Moreover the lady on duty told me that u are not allowed to carry big purse. Are they suppose to decide the size of our purses also. Really bad experience and rude beha iour of staff

Dear indigo team,
Today morning i travelled on your flight 6e-6918 against pnr gyliss.
However i got a rude shock when i collected my baggage at belt no 5 in kolkata. My bag was soaked with liquor and it was stinking like hell.
Someone's liquor bottle must have broken in cargo and unfortunately my bag must have soaked up the spilled liquor. Or else it may also be due to the. Negligence of your ground staff.

I had to face a lot of embarrassing question boarding my onwards spice jet flight. I informed the same to your cc desk near belt 5.

M not sure whether you people will even go through this mail, but please be careful in future as some other passenger night not be as sporting as me.

Regards,
Jyotirman deka
[protected]

Respected sir, i am frqent flyer of indigo airlines line last 7 years. On 7th i booked 5 tickets from pune to delhi and back vide booking no.6e3571 a320 and 6e671 a320 ref j8btkl while booking one name is erroneously. Typed asjyoti krishnamurthy instead of vatsala krishnamurthy. The same is informed immediately to your office but your office denied to cooperate me and directed me to cancelled the ticket and again book the same. Sir i requested to correct the name not to cancel the ticket. The cancellation of ticket cost me six thousand. This is injustice and great penalty to command man. Your co operation in this regard is expected possitively