IndiGo Complaints & Reviews

I was travelling from trv to delhi in indigo flight via bengluru... My check in bag was 14kg and hand bag was 7.75 kg... Plus laptop... I simply requested staff to allow me to put both in check in, reason for tht was long halt at bengluru and my onward journey from delhi to sxr, in delhi they allow only checkin luggage 22 kg with no hand bag for security reasons, the staff told me to they will only one bag but not laptop bag... How is it...

I will not be able to catch my flight of indigo 6e656 (A320) delhi to indore because bus service from haridwar to new delhi suspended due to bharat band. I was supposed to reach in delhi by 3am but roads are blocked and administration is monitoring situation closely. Bus service is not responding to my query regarding journey.
In this case, i am helpless and no fault at my end.

Please arrange full refund.
br...

Passengers : (detailed annexure of tickets)
Vijay Parthasarathy
Ria Vijay
Sayali Vijay
Leena Bhatt
Samar Bhatt
Satya Bhatt
Riya Bhatt

We faced an untimely and unscheduled delay of flight which was supposed to depart from Mumbai at 9.20 AM and finally left at 11.35 AM to Chandigarh . While the check in and security were all completed the flight was delayed at last moment . The...

I had booked ticket for my wife and daughter via makemytrip indigo pnr vgs1qq on 18/1/2018.

I was unsure whether the ticketing had gone through and hence we tried to book the ticket again on 29.1.2018, which was again booked by indigo pnr ydp35j.

Airlines never allow double bookings in the name of the same passenger on the same flight, hence we presumed that only one reservation existed.

However,...

On 31st march i was travelling from mumbai to kolkata via flight no 6e 321 seat no 22 d & 22 e with four check in baggage’s in which one was the carton of alphonso mangoes. These mangoes were not seen on the conveyor belt when i was waiting to collect them. I lodged complaint immediately with the indigo customer care at the kolkata airport. However no response received till now in spite of calling again and again. The copy of the complaint...

I was travelling from kolkata to mumbai on 31st march. My pnr l9cmri. Being a student i was offered a special service from you. When i asked for the service the cabin crew rudely denied and told that she will come later.in the whole journey no one entertained that. Being a regular flyer of indigo it shows how careless you are becoming. Please look into the matter and improve your services....

My indigo booking reference being h8emky on a flight from hyderabad to bengaluru on 31st march 2018, i found on reaching that one out of my two checked in baggage has been tampered with.
There was a 3 digit number combination lock fastening two zippered compartments on one side and two other compartments with a lock operated with a key, at the time of checking in the baggage.
On collecting the two pieces of baggage i noticed...

I have reserved an airline ticket with indigo from trivandrum to hyderabad as on 14th of march, 2018 through their website goindigo.in. The ticket was reserved for the date 18th of march, 2018. Due to some personal reasons, i had to cancel the ticket on the same day ad the cancellation was done on their web portal itself. The cancellation confirmation was shown on their website with the details of the refund amount after deduction of penal...

Amuthan moorthy, flight # 6e2859, pnr # mg4nvq, seat # 24f, doj-30/03/18, chennai to madurai, cell # [protected].

I had placed my wallet in the pouch provided below the dining or utility tray opposite to my seat. I forgot to take it when we arrived in madurai. Tried contacting your indigo office at madurai airport as the airport authorities asked me to do so. When approached kamalesh and deepan they were not bothered to listen...

I was available at check-in counter 30mins before departure in 6e 125 flight no. Dated 31 march 2018 but the counter person didn't allowed my baggage check-in.
Even i had my boarding pass through web check-in. Counter person didn't accepted my baggage and i missed my flight because of this.
This is the first time that even having my web check-in, my boarding was not done.

Such a pathetic gesture.. : (...

Booking reference. O9z7qy. 13.2.28

We booked the tickets, for me & my wife. On 10.3.18, when we arrived the counter at 5.30, we were told that the flight left already (Preponed). There was no communication to us & we were desperate to catch the connecting flight to srinagar as we have to attend an ailing relative. When desperately asked for assistance the staff told that on payment of rs.4500/- they may accommodate on the next...

I have booked a flight from blr to goa the flight was at6:30 am and i reached the check in counter at 5:40 am and they refused to offer me the boarding pass. Then later they asked me to pay 1000/ rs for next flight this business of indigo is simply making money unecesssarily and troubling the passenger i asked them they told 45 minutes prior check in counter closes and i am prior to 45 min but still they refuses to give boarding pass kindly...

Dear sir/mam,
I was flying to Bombay from Cochin on 24/03/18 by Indigo - 3.30AM (Actual Departure- 02.20AM). And reached bombay at 5.30Am(Actual Arrival 4.25Am). Due to delay missed the next flight(Airindia) to Bhopal at 6.00AM. Due to short time between two flights I made precautions like avoided my luggage bag and took web check- in for flying to Bhopal from Bombay.
When i got the phone call from indigo on 24/03/18 - 12.50Am...

We booked a ticket by 6e 266 flight to travel from b'lore to hyd on 29 march 2018.
After reaching airport we came to know the flight was rescheduled 3 times 7 30, 8 05 and latest 8 55am.
Nobody from indigo is giving proper reply.
Passengers are facing severe difficulty.
At least they need some proper head to answer their queries. Indigo should give proper attention to this....

Pnr no. Flyqxs
Flight 6e 844
From kolkata to lucknow.
I entered the airport at 0345hthen i faced a long que on x-ray counter followed by check in counter.
I hot a reply from your counter that i was late and should have come on time.
Resulting i am paying more money and time for no fault of mine.
Also tell your staff at airport including mr chandu.. To be more courteous when deal with a passenger who...

Avadhesh tiwari
Email-id : avadhesh. [protected]@gmail.com
Mobile 932689*
Pnr pb5f8p
Date of travelling : 5-march-2018
Flight: 6e872 & 6e137
Isir, i have complained of indigo airlines previously but still my issue is not resolved. After 5 dyas of registered complain in indigo persons called me and told this is your fault, without any enquiry and proof. Agin i am cleared, i have reached to indigo staff...

I was coming from bangalore to bhubaneswar at 11:40, i have given my bag for check in but in security check it was rejected as mistakenly there was powerbank inside the bag.
I have sent the authorisation letter to "blr. [protected]@goindigo.in and bbi. [protected]@goindigo.in", but there is no update. It is very urgent.
(Indigo airline)
Pnr-p9e7yy
Name-bidhulika dash

Email id - sudeepta. [protected]@gmail.com...

Todat 28/03/2018 my wife gone to bangalore from kolkata vide flight no. 6e345. She is suffering from spine pain. When she collecting boading pass som weigt about excess in2 kg. Of her food and drinking water after objection she threw her excess weigt but your staff comment on her and laughing. There is no help to guide her for flight if there is no action wii be taken i have to complain aviation minister....

I was scheduled to journey from delhi to bagdogra along with my 6 family members on 13.3.2018 through your flight 6e-5263 scheduled for departure at 14.05 hours from delhi airport. Pnr no. A6yv7l and xdjbgz. We made web check in and got the boarding pass. We check in before shedule time.

That at the airport my mother mrs. Archana guha roy, who is a septuagenarian lady, suddenly stacked with severe pain on her leg, consequently...

I have booked a ticket from indigo's app (Pnr 6e 614) the flight is after 3 days but due to some reason has to cancel it. So i called up within 15 to 20minutes to customer service care to cancel the ticket, but i have been informed of 3000rs cancellations charges wherein i have red all the 3 terms and conditions which was given and mentioned in my flight ticket and didn't see any kind of cancellation charges, and the person from customer...