IndiGo Complaints & Reviews

Sir, my name is deepak tomar and i travel from kochi to delhi on flight no. 6e 837 with ticket no. [protected] on 06 may 18.
Sir, due to my extra luggage i have to pay 5100 rupees but my mistake on your side i pay extra 5100 rupee, which also conform my manager present there and they promise me to revert back this money but still no money refunded to me, no confirmatory mail i received, kindly do something for it sir.

11 may 2018 i was about to travel from vijayawada to trivandrum, but unfortunately flight delayed around 4 hrs, the flight had to start at 3:30 pm but take off at 6.50 pm. So the conne ting flight from bangalore missed. They rescheduled the travel from bangalore to trivandrum via cochin. But in bangalor airport the on board flight delayed because the captain was not reached. So the cochin flight was also missed... When i reach there the assistant manager said we cannot do any compensation.. Be began to arrange taxi... I neglected it asked for legal compensation. But they denied. It i came out and travelled in a bus to trivandrum. I was really ashamed by indigo airline service. My complaint is genuine. I want compensation for my loose of money time and etc

Journey from delhi to pune. While check-in the luggage my dslr and one spare battery was inside check-in baggage. When i asked security person he allowed me to keep in bag only. But at end at the time of boarding i got call form indigo asking to visit the baggage counter. I asked i will do security check-in again but they refused and asked to dispose.

It is due to wrongly informed by security i lost my battery. I want that battery back.

What is the process.
Waiting for complaint resolution.

Sub: Complaint on Indigo airlines
Dear Sir,
This is Harikumar, a native of Kerala working in Dubai, UAE. (Passport no: K7247801)
I have a return ticket booked in Indigo for sector DXB - TRV -DXB with status confirmed (see attached copy of the confirmation) and I have used the initial sector DXB - TRV without any issues, where as upon my return trip from TRV to DXB, after issuing the Boarding pass (copy attached) and all the clearances till the Gate of boarding, I am told that my ticket is not confirmed and hence can not board on flight and turned me back without any proper reason or explanation. The air line has taken back the boarding pass also.

I would request you to consider this as my complaint and do the necessary step to ensure reasonable compensation for my suffering.
Contact details for further communication is,
Mobile : +[protected]
E mail: [protected]@gmail.com

Thanks and regards,

Harikumar

I have booked ticket for three passengers for travelling from chennai to vijayawada on your flight no 6e 7143 with pnr ngjh6a on 11.05.2018. The flight is scheduled to depart at 8.15a. M and we were asked to report for boarding at 7.30a. M. Further, it is written in boarding pass that gate closes 25 mins prior to departure. I. E 7.50a. M.

We reported at gate at 7.50a. M and ground staff had denied entry to boarding and behaviour rudely. After heated argument she noted our report time is 7.54a. M.

Subsequently she check out us and told to reschedule the flight. Your employee charged rs. 3000 for rescheduling.

Because of this, we missed our all important meeting and we are in deep stress.

Being a frequent flyer i never experienced this rude behaviour from staff of any airliness. Now, i am regretting for choosing your airlines.

Customer service is worst. Even though i reported gate within allowable time we were treated badly and denied entry. We are also paying money for travelling. We deserved some respect. Please teach some manners to ground staff.

In view of above, i request your goodself to reimburse the extra amount charged for reschedule of flight. Otherwise please dont regret for losing handful of loyal frequent customers.

Please reach me at [protected]@gmail.com

Hope for a favourable response from your team.

Thanks

Pnr pitfjx
Bhvm3u
Wku8re
Penpww
Please look into this matter urgently and refund our money rs 13000 for no fault of ours. For your information, your staff didn't assist us in best possible way. Instead they forced us to pay huge amount for boarding next flight after 5 hours in airport. Please change your staff who don't know basic courtesy to speak politely to any customer to whom you are providing service. While taking money you are very prompt but while providing service when it's ur fault you have to take a lot of time investigating it. Don't waste your and my time too. Value it and process the refund.

I have made a booking from goibibo.com for delhi to ahmadabad flight ticket for 16 june for 5 passengers with pnr no. 6e/pbk2gc. Mistakenly i made a spelling mistake in one of the surname as pati instead of patel. After calling and requesting for 2/3 times one of the senior person accepted to make the change and told me to email id proof of the person on email which i did immediately. Afterwards they denied that we cannot change the name,...

I was traveling with my family of 4 personal.
I have lost my baggage traveling from muscat to mumbai by indigo airlines on 10th may 2018 flight 6e 82.
Bag details - purple color /medium size /soft /wheels trolley bag.
Contains - clothes /food stuff /chocolate /candle/perfume /foot wear, etc. Approx weight - 17 kg.
U can call me on +91 [protected].

Hi,

We booked a flight for 4pm pnr: mjeu4u as we have our wedding reception at hyderabad on 10-may and the flight was keep on delayed till 7pm and we are late for our reception. We are really unhappy with the service we are not even intimated regarding the final delay.
Being a frequent indigo flyer i have never expected this from you’ll, i am very much disappointed.

Today while travelling from dehradun to bangalore flight number 6e912 the ground staff misbehaved with me due to luggage overweight. Earlier they said ok we will adjust it with ur cabin luggage later charged me 1500 rs for the same. Moreover the lady on duty told me that u are not allowed to carry big purse. Are they suppose to decide the size of our purses also. Really bad experience and rude beha iour of staff

Dear indigo team,
Today morning i travelled on your flight 6e-6918 against pnr gyliss.
However i got a rude shock when i collected my baggage at belt no 5 in kolkata. My bag was soaked with liquor and it was stinking like hell.
Someone's liquor bottle must have broken in cargo and unfortunately my bag must have soaked up the spilled liquor. Or else it may also be due to the. Negligence of your ground staff.

I had to face a lot of embarrassing question boarding my onwards spice jet flight. I informed the same to your cc desk near belt 5.

M not sure whether you people will even go through this mail, but please be careful in future as some other passenger night not be as sporting as me.

Regards,
Jyotirman deka
[protected]

Respected sir, i am frqent flyer of indigo airlines line last 7 years. On 7th i booked 5 tickets from pune to delhi and back vide booking no.6e3571 a320 and 6e671 a320 ref j8btkl while booking one name is erroneously. Typed asjyoti krishnamurthy instead of vatsala krishnamurthy. The same is informed immediately to your office but your office denied to cooperate me and directed me to cancelled the ticket and again book the same. Sir i requested to correct the name not to cancel the ticket. The cancellation of ticket cost me six thousand. This is injustice and great penalty to command man. Your co operation in this regard is expected possitively

Dear sir/Mandan,
Myself Man singh, from Bareilly UP., My mobile Sony Z2 missed, during travelling or security checking in Indigo airline.
I was travelled with indigo airline on 1st May 2018, from Mangalore to Hydrabad, flight number was 6E 7142 and seat number 7F, departure time was 19:05 hrs.
And again same date, travelled with Indigo airline on 1st May 2018 from Hydrabad to Delhi, flight number was 6E 766 and seat number 4F, Departure time was 23:30 hrs.
This mobile is very important to me plz search and inform me on [protected],
Add.-Village Bukhara, Post chaubari, Dist Bareilly Uttar Pradesh, Pin -243001.

Yesterday 10:20 indigo from dubai, I was harassed and charged extra dhs, the indigo staff forced me to offboard for one kg of excess weight . Even after explaining that my checked in luggage was 23 kg, she forced me to wave my suit my laptop bag and Water bottle which I bought in duty free. This is the first time in my traveling carrier I was insulted in front of all the passengers. ONE OF THE WORST BEHAVIOR BY THE INDIGO STAFF. In no flight they will check the weight of a duty free Water bottle and blazer jacket. And demand for 60 dhs and if I don’t pay she told me I can’t travel. If possible I will inform as many as not to use indigo flight
The worst service provider INDIGO
Thomas
[protected]
[protected]

I have brought a lg led 43inch tv from sharjah to trivandrum on 16th april 2018. Now when i opened the tv, the screen is broken, what should we do. We took your flight so that our tv will be safe, but our tv is broken. Please make a solution for this issue. We expected a good service from indigo. We need a good replay for this issue, now we can use the tv unless the screen is changed. We are a bit sad about it.

This is to inform you that i, rajendra pisat was traveling from mumbai to bengaluru with a connectivity of indigo airlines from bengaluru to kochi.
There was a delay in landing from mumbai to bengaluru by indigo which makes delay in connecting flight to kochi. There was no information or escort available from indigo airlines to guide in a time of delay.

1. My family is travelling from mumbai in 6e 799 flight from mumbai to bengaluru (12 passengers). The flight took off late from the mumbai terminal and thus reached (Landed) at a delay time at the bengaluru airport. Later, they had a connectivity flight to board 6e 6505 flight from bengaluru to kochi. When we arrived at the gates. There was a delay in the security check for the gents section of this group but the boarding passes were given to all the passengers and when we arrived at the stipulated gate 3 of my family members were denied entry.
2. Moreover we were charged for the next flight at the surcharge cost of rs.1000/- per head (Total 3000 inr)
3. Further there are 8 ladies passengers including a 6 years child boarded with no security because the 3 passengers who are the head and responsible members of the family were restricted to go ahead to the flight.
In what way is this justified.

Also this is to notify that at the time when we all 3 passengers were on gate, they updated us that the gate has been closed without any inquiry about those 9 flyers who already boarded the flight.

Furthermore, there was utter irresponsible behaviour of ground staff as no facility has been provided.

We were at the gate to board bus to catch flight, indigo ground staff deliberately cancelled the gate pass stating that the flight gate has been closed. Wherein the delay has happened from indigo itself.
The question should be asked
Who will be responsible for their delay?
Passengers? Of course not.
Who is responsible for the security of my family?

9 members reached kochi and they were all on their own & alone with no one to take care

3 members wasted there time about 12 hours and also no option but to wait at the airport and waste money for the mistakes & faults of others.

If there is flight connection provided by indigo it is indigo responsibility to make the necessary arrangements.
No ground staff was available to guide, in case delay in same indigo flight. No proper arrangements has been made.

I urge you to take this matter very seriously. If not surely this will be forwarded with legal notice to assist. Manager, ground staff, all indigo personal who were responsible to provide connectivity guidance to their connecting flight passengers.

This is also to bring your attention that this matter is going to handed over with all legal formality to airport authority and mr. Alphons kannanthanam, minister of state (Independent charge).

Request you to please look into the issue we faced and provide us the refund for the extra charges we faced.

This kind of negligence will never be tolerated.

Looking forward to hear from you soon.

Awaiting for your prompt response.

Regards,
Rajendra pisat

1. Pnr-xbeghs (8 passengers) & pnr-uh8tuq (2 passengers) were denied to board 6e 298 flight from maa to cok on[protected] when we arrived at the gates by 6am. There was a delay in the security check for the ladies of this group but the boarding passes were given to all the passengers and when we arrived at the stipulated gate at 6 am we were denied entry.
2. Moreover we were charged for the next flight at the surcharge cost of rs.1000/- per head
3. Further there was a 17 month old child (1 among the 8 passengers of pnr-xbeghs) who was charged full fare for the journey.in what way is this justified.

I demand reimbursement of the surcharge amount at the earliest.

Hello there,

This is to inform you that i, vijay saini was traveling from blr to delhi and with connectivity of indigo airlines from delhi to bdq.
There was a delay in landing from blr to delhi by indigo which makes delay in connecting flight to bdq. There was no information or escort available from indigo airlines to guide in a time of delay.
Opposite to that the indigo supervisor collected all tickets of passengers, 10 in total who were flying to bdq, and cancelled it without any consent.

Also this is to notify that at the time when we all 10 passengers were on gate, they updated us that the gate has been closed without any inquiry about those 10 flyers who are yet to board flight.

Furthermore, there was utter irresponsible behaviour of ground staff saveta (Assist. Manager) no facility has been provided.

We were at the gate to board bus to catch flight, indigo ground staff deliberately cancelled the gate pass stating that the flight gate has been closed. Wherein the delay has happened from indigo itself.
The question should be asked
Who will be responsible for their delay?
Passengers? Of course not.
If there is flight connection provided be indigo it is indigo responsibility to make the necessary arrangements.

No ground staff was available to guide, in case delay in same indigo flight. No proper arrangements has been made.

I urge you to take this matter very seriously. If not surely this will be forwarded with legal notice to assist. Manager, ground staff, all indigo personal who were responsible to provide connectivity guidance to their connecting flight passengers.

This is also to bring your attention that this matter is going to handed over with all legal formality to airport authority and shri. Shuresh prabhu.

This kind of negligence will never be tolerated.

Looking forward to hear from you soon.

The flight details are
6e 2064 - was actual flight which was cancelled
6e 2698- delayed flight post cancellation

Awaiting for your prompt response.

Regards,
Vijay saini
Sent from my iphone

We had booked our tickets from pune - bbsr - pune 3 months in advance to avail cheaper fares. Our forward journey was hassle free via hyderabad and we had sufficient time to board our connecting flight from hyd to bhubaneswar. However, our return journey was trouble some as we ended up travelling 12 hours to reach our destination and ended up paying extra fares.
We got a call 2-3 days before our scheduled departure from bhubaneswar about the reschedule of flight from bbsr to bangalore from 20:50 on 5th may to 21:15 on 5th may. My grandmother who is 83 years age was also travelling with me. We reached on time and got our boarding passes for connecting flight as well and staff was helpful to assign good seats to her. I was very impressed with staff's initiative and felt so happy. My parents were also travelling with me, but their seats were on 25th row. We had our connecting flight departure for 00:10 from bangalore. We asked that will we have sufficient time to board connecting flight and the person said yes. We had not taken any wheelchair assistance as my grandmother still walks and the airport's we have travelled are easily accessible. But to my contrary when we reached bangalore airport at 23:10, things were different. When flight landed, there were a couple of misses from your airlines.
1) there was exit from front door only. My parents seated on 25th row could not come out until all passengers seated infront were out.
2) there was no announcement on board for passengers having connecting flight to come front so that their flight is not missed. This is not something new. It used to be announced earlier.
3) we have never been to bangalore airport, so were not aware it will be so big and trouble some to reach for domestic transfer and that too with my grandmother. This should have been advised as an initiative by airlines to ask for wheelchair assistance considering the fact that a senior citizen is travelling.
This should be basic courtesy or an initiative to help any senior citizen travelling.
Unfortunately, we could not report to boarding gate on time and we missed our flight and were stranded in bangalore airport in midnight.
Air hostess made us walk back again to booking counter telling that you will be given next available flights boarding passes without any extra cost (Again a big lie) and that she has spoken to their department and we will be assisted and disappeared after that.
We went to booking counter of indigo and there was no one in counter and then we approached the check-in counter stating our problem and she again diverted us to booking counter where there was no one sitting. Later, when she called up on a number, someone came.
She was not informed anything about our flight miss. We detailed her and then she called someone for enquiry and told we have to pay additional charges for rebooking.
We called the manager of indigo not sure if he was a manager as he was rude enough in his talking and told that he had made 5 of his staff stand in arrivals, and to our surprise we didn't find even one.in the entire airport all 4 o[censored]s were blind and saying lies that we didn't see even one. Very bad behaviour of your staff and no assistance, changing commitments made a few mins back. I am really disappointed with this airlines and its staff being a frequent traveler..
We are not from high society that we can afford extra charges or rather any middle class people can afford these extra charges due to irresponsible behaviour from airlines.
This is not only my concern but several other friends or travellers who face this hassle in bangalore airport or any other connecting flights.
We were charged rs 12800 for boarding next available flight.
How irresponsible you can be as humans towards a senior citizen who was awake an entire night and she became ill because of this. She had high bp and sleepless night and severe backache.
Is this what we expect as citizens of india? Is this the country we are growing in where there is no place for humanity and all are only running after money.? Shameful and ridiculous is what i can say.
Please think about it being a human first and what you are running the company for and what you are doing as an individual.
I want this message to be reached to your seniors in management and owners that what we as end users are facing in day to day life.
What was my grandmother's fault that you made her awake an entire night? Is this her age?

My pnr number : tc91sc

Travel date : 7th may 2018

I am travelling from ahmedabad to kathmandu with one stop at delhi.

I checked with customer care and they have informed that i need to check out at delhi domestic and again check in at delhi international. It is not kissable for me to take the luggage and carry it. I have two small kids traveelling with me.

Need a urgent solution.

Also faced below issues:

1. I have called customer care 4 times and they have disconnected the call in between.

2. Customer care supervisor is so arrogant mr. Rajesh kumar. He has asked to cancel the tickets. How it is possible.

Need urgent solution.