Claimed

IndiGo Complaints & Reviews

2.7
Last updated Mar 27, 2024
Complaints 5600
Resolved
2884
Unresolved
2716
Quick Links
Statistics
Share
Contacts

File a complaint to IndiGo

Having problems with IndiGo?

File a complaint and get it resolved by IndiGo customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
IndiGo
Customer Service Contacts

IndiGo Phone Numbers

Phone
+91 12 4435 2500
743
352
Fax
+91 99 1038 3838
+91 12 4661 3838
View all IndiGo contacts

IndiGo Website

IndiGo Head Office Address

Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road
Gurgaon
Gurgaon District
Haryana
India
122002

IndiGo reviews & complaints page 165

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
N
nepra
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

more 1 of 11, 180 horrible indigo assistance

Address:560087
Website:www.goindigo.in

Hi,

I have a very serious concern to raise here for indigo staff.

I had a flight today (20th april-2018) at 5:35 am from bengaluru airport 6e-903.
Web checkin was already made earlier.

Which i missed because of rude and insincere behaviour of indigo staff and was misled for financial gain.

Below are series of incidents that took place :

1. Initially the flight...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
Tanushrim64
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund after cancellation

Hi, i cancelled the ticket with pnr fyu87p and was promised a refund of 3035 inr. I haven't received the refund yet. When i called indigo customer care, they said refund has been made on 24th march 2018, but when i checked bank statement of travel agent it showed no such transaction. Kindly let me know what happened to my refund exactly. It is more than 25 days now. Why such negligence in refunding customer's cancellation fees?...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
M
Manoj bawage
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

loss atm cover

My ATM cards with cover loss in flight (6E263) on 29 march, and found it. now it is available in indigo security office Mumbai.
i am staying in visakhappatnam (vizag), i am requesting many times, my ATM cards with cover provide in Vishakhapatnam indigo security office but security person saying come in Mumbai and collect it.
i am unable to come in Mumbai please provide my ATM cards with cover in vishakhaptnam securety offce....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
Govind Thirumalai
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

airline staff at the airport not allowing to board a checked in passenger

Address:560103

I reached airport for my 6:25 flight 6e 233. I got the boarding card (5:40). Reached gate @ 6:04 post security/breakfast. I was denied entry. Flight left at 6:11. I had breakfast next to the gate and there was no alert.

https://uk.flightaware.com/live/flight/IGO233/history/20180418/0055Z/VOBL/VOMM

How can a flight leave when they know a checked in passenger was in the airport?

I had to pay 1000...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
C
CharanB
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

return flight cancellation without notification in spite of advance knowledge

This is in reference to an indigo airlines flight i was supposed to take on april 1, 2018 from chandigarh to dubai. My indigo pnr number is ii4b2h.

I received a text message on my cell phone (+[protected] on saturday, march 31 at 4:56 am to check into my flight. A picture of this text message is attached. I followed the link and completed my check in on your website. There was no notification or alert even on your website...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
drpam
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

broken item

I was travelling from mangalore to kolkata via hyderabad by flight by 6e7102 and 6e 6927. I had one fragile item and i informed to level it as fragile while taking the boarding pass but i was told to sign in one green form which is apparently for already broken item but my item was absolutely fine and i was not informed about this. Now when i received my item in kolkata it was totally briken. If this is the way you handle item inspite of...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
F
freny shah
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

air fare rescheduling charges

Address:Bangalore, Karnataka, 560078

We have booked the ticket for june 7th which we would like prepond on 7th of may. We called at your customer care for modifying tickets they ask us to pay extra 9730rs.
Now here comes the situation:
1) we already have paid aprox 5250rs.
Now we have to pay for modifying ticket is 9730rs. So total we are spending : 14, 980 Rs.
The other end : Airlines will sell new tickets for the same for 7th of june.
So...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
manoj88888
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

damage of bag

Address:Mumbai City, Maharashtra, 401203

Dear all

I have travel in indigo with pnr no tgi6pd -6e 821. On date[protected]

Indigo staff damage my bag.in mumbai my bag is in good condication but when i received my bag in hyderabad bag's condition was very bed it's handle was broken.

And also indigo staff say to me i cont do anything. They say we will mail you complain.
It was very bed experience.
On one can help me....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sharat Amin
from Vasai-Virar, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

baggage damaged

Address:Bangalore, Karnataka
Website:Indigo

Hi,
On 22/03/2018, while travelling from Mumbai to Bangalore, my trolley suitcase was damaged due to manhandling. On complaining to the concerned authority I got a Property Irregularity Report from Indigo and was promised for a replacement within a week. Its gonna be almost a month and there is no response from their side. We have tried calling up on all the numbers of Customer Care and baggage department but there is no response...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
agarwal S.K.
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

indigo pnr: zym2xi, dt. 15.04.2018, kol. to bgl.

Address:Kolkata, West Bengal, 700053

I make lot of complain at indigo customer care, but i not receive refund.

Please note i reach at airport one hour before from departure time, but staff of indige not allow to fly & say me that they refund full amount..

As i taken two pegs at airport bar.

As lot of bars are at kolkata airport we are not able to take one or two pegs.

As all know at kolkota airport only passenger are...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Deepa D Sehtty
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

regarding the flight cancellation charges

Address:Dakshina Kannada, Karnataka, 574142

Hi,

This is regarding the cancellation charges incurred from indigo airlines. PFA flight fare details and cancellation breakdown in case of cancellation.

Date :[protected] raising the complaint after the call with indigo customer care)
Flight Details:
May 13th 2018 IXE-BOM ( Mangalore - Mumbai) Airline - Indigo

And also there is no option to change the name of the passenger/ Transfer...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
putha
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

baggage damage

Address:600034

Dear sir,

While traveling on indigo flight 6e 51 (A320) on 16thapril 2018, from chennai to singapore by mrs. Jeyanthi sadanantham a senior citizen found the loke broken and missing the valuable of children clothes and other goods worth of rs.10000 on arrival singapore.

Hence you are kindly requested to compensate for the goods we have lost in this regards and oblige.

We honestly appreciate and...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
S
shanu chobey
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

luggage misplaced

Address:600082

Hi i had traveled on march 1st from chennai to delhi and my luggage was missing and wen checked it was sent to hyderabad where there was 2 days delayed to get my bag i want a refund it was inconvenience to my entire being without my necessary stuffs
Name shivani chobey
Traveled date march 1st
Pnr ejc87r
6e698 flight #
Mat sure you reply back @ [protected]@gmail.com
[protected]
And much annoyed...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
O
Omkar Acharya
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

no air conditioning within flight and shameful service

Address:411044
Website:goindigo.in

Hello,

I was travelling from hyderabad to pune flight no. 6e 118 date 15 apr 2018 boarding time 21:20 pm departure time 22:05 pm
The pnr is rcku9m.
This is regarding the pathetic and disgraceful service given in the flight which could have lead to fatal and severe event.

The air conditioner was completed off. Nobody was ready to tell the reason and after asking given shameful and vague reasons...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
pspoonia
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

worst service and undue harassment with financial loss

Dear sir
I wish to inform that ondated 13th april i had a filght to nagpur from delhi. The flight number was 6e 135. I reached the airport at around 9:30 am. I was in a queue. When my turn came the checkin was closed and i was sent to another counter for check in. The lady at the counter said that i was late by two minutes and i was sent to another counter for rebooking. I requested the person to consider my case but he balantly refused...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
O
Odithur
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

cancellation refund full amount not received

Address:500025

I had booked my ticket for my son from jaipur to hyderabad on 18/5/2018, return instead of 30/7/18 by mistake we have booked on 30/5/18 through ease my trip on 7april 2018-n7idyb-pnr. Same waa brought to the notice of emt customer support. Emt advised us to talk to indigo and reschedule the return ticket to 30/7/2018, so that cancellation charges can be avoided. After confirming the same with indigo booking staff, they promised to refund...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
rashmim1
from Noida, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

money-minded, worst service

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

This has reference to my recent air travel booked with indigo airlines for domestic journey.

On 12th april 2018, i had a return flight from mumbai to delhi, booked through indigo airlines, flight no.: 6e174, scheduled departure, 04:15 p. M.

I had no check-in baggage and therefore rushed to the boarding gates immediately. Due to usual mumbai traffic congestion followed by airport security checks, i reached the...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
B
bsjayamala
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

damage of bag

I wish to put forward my appeal regarding the inconvenience caused by the bad management of customer property by your personnel in charge of checked in luggage pnr rfq7fq on board.
I travelled from amritsar to bangalore on 1st april 2018 by flight no 6e478 leaving amritsar at 16.30 hrs. I checked in a traveler's bag having essentials of my travel. The bag had a minor damage underneath the bag which was marked with a red circle by your...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
mc50reddy
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

flight reschedule

I and my colleague traveling from vijayawada to mangalore. Flight sedule departure time at 14.20 hours from hyderabad to mangalore. We reached here by 12 noon by indigo flight from vijayawada. 14.20 hours flight resheduled to 20.45 hours. Another 20 passenger from makka to magalore also suffering like us in hyderabad air port. They have not provided even drinking water and left us for our bad fate even after collecting huge ticket money....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
mathurvarun84
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

overcharged for luggage

Hello, i traveled yesterday[protected] from blr - del with pnr as d7ypml. I head earlier booked the flight for me, my wife and my parents. Due to health issues, my parents couldn't travel. I called customer care and they told that i won't get any money for the refund. I lost rs. 6000 in that which i can understand. It's my choice. However, i took more luggage (40kg) so that my parents whenever they travel next shouldn't have to carry more....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy