IndiGo Complaints & Reviews

Complaint
Money cheated by Indigo sales counter at Bangalore Airport on 27 January 2018. I was instructed to get a return ticket while boarding flight 6E-1205 (Bangalore to Colombo, Booking Id 1767373). I did not know that I needed a return ticket to board the plane. This was my very first trip to Sri Lanka and I did not carry any LKRs. I am an Australian citizen travelling India, Sri Lanka, India and back to Melbourne. I left Melbourne 19/1/2018 and return to Melbourne 19/2018.

So I went to Indigo sales counter and bought the return ticket (booking Id J97I8F). The lady asked me to pay 14362 and I paid in INR cash. She took the money and said nothing. Now Looking at the ticket I paid double the money. I paid INR 14362 which is more than double. There must be surplus amount of money in the till for that days sales. If not somebody must have pocketed.

Would you please contact me and refund the excess money taken out from me or give me credit for INR 8420 taken extra from me. Thanking you. If no replies from you by say end of February 2018 I may have to publish this in FB which is not good publicity for you.

Chandrahasa Mangalore
Email: [protected]@optusnet.com.au

Hi,

My mother was supposed to travel by an indigo flight yesterday at 6:25 p. M. The outer ring road from k. R puram till hebbal is being repaired and the entire traffic is being routed from a single service lane because of which there was huge jam and the traffic was slow moving. We tried doing web checkin on the way but unfortunately it was showing me a continuous error. Finally we managed to reach the airport at 5:45 but my mother was denied an entry since we reached late though there were still 40 minutes for the flight to take off. So we were only 5 min late. We pleaded indigo to allow her entry being a senior citizen and she needs to reach the destination urgently. Unfortunately, they can allow all vip and celebrity entries even 10 min before but they cannot allow a common man and that too a senior citizen. We already know the plight of b'lore traffic. On top of it if you even block the entire outer ring road what is the fault of a common man. They even denied to adjust her in the next flight. Such pathetic is the customer service of indigo and inadequacy to understand the plight of senior citizens.

On 29/12/2017 i booked flight ticket from chennai to kolkata through indigo app. But without receiving ticket the amount of rs[protected]+3607 two times). And got message from you that the transaction is declined. Also i got an email message on 31/12/2017 from ccavenue that the refund request has been sent to bank and amount will credited within 2 - 4 days whereas till today my amount has not been credited to my account. Once again i request you to take necessary action to refund my amount of rs 7214 please.in your refund request message to bank only rs 3607 is mentioned. Your order no. Gtk8e45zskai99snuvfw8a
Ccavenue ref. No.[protected]dt 29/12/2017. Bank ref.[protected]
Please refund my amount of rs 7214 immediately.
With regards
S sampath kumar

Dear indigo,

On 31st of january 2018, i was travelling from patna to bhubneswar (Connecting flight from kolkata). The gate number for boarding was 18 as per the boarding pas. But as sometime, it get changed so, to get doubly-triply sure, i asked the indigo staff members and confirmed it. I was at the gate number 18 but found that they were asking for passengers travelling to chennai. The space was heavily crowded but i managed to ask one of the security personnel standing there about my flight. He informed me that at that time, they were boarding the chennai passengers. While enquiring about my flight, it was already around 7pm and i got really frightened and somehow found another indigo staff and she started yelling at me “where were you? We were waiting for you at gate number 23a and we continuously announced for ms. Saha.” i got extremely agitated because i was continuously told that i needed to board from gate number 18 and my name is sonali sapna (Not ms. Saha).
But i managed to calm down and tried to explain her to check about my flight status. She checked and informed the door was already closed. And they can’t trouble other passengers for me. Your staff can update wrong information and call wrong name but can't do anything for your passenger. Later, i even call the customer care and two of them informed me maybe i could get help from the airport authority as i can complain to them and they may accommodate me. Although when i shared my pnr number with one of them, he first informed me that you have boarded the flight. This means somebody must have travelled on my seat. It was very shocking but when i informed him about the cancellation of my ticket then he changed the topic and asked me the issue. My brother also contacted another customer care personnel and put me on conference call and that guy told me that they need to do the investigation and after that they will see what they can do for me. They need to identify those people involved in the process. He also said we were not there so, can’t accept what you are saying.
Now, tell me do you travel with the concerned authority to prove your point in case you will face the trauma? Isn't it scary that somebody is travelling on your seat by your name (That person can be a terrorist, maybe)? Do you remember every person’s face, especially in such crowded space that in case something goes wrong, you may identify them? And do you think i would have stayed at the airport until the matter wouldn't resolve (I had no clue how much time it would have taken, i was completely on my own in such horrifying situation)? But i didn't stop there. I even went to the indigo counter at the airport and asked them if they take complains but they refused to have any such facility and asked me to do it online/customer care. It was already 9pm and i got really exhausted and afraid as well so, started looking for a shelter for that night.
Now, my situation was this was my first time in kolkata and had no idea where to go at 9pm and your customer care services were asking me to go the indigo counter and indigo counter asked me to take help from customer care. The worst issue was i had to join for my new job in bhubneswar, next morning and i didn't have the ticket. Later, i had to purchase another ticket costing rs. 3119. “is it actually the way to treat your customer?” attachment of the boarding pass can be found with the email.
Grateful to the experiences given by indigo for a lifetime.
Sonali sapna
Research associate, ekone psephology
Bhubneswar, odisha
Email: sonali. [protected]@gmail.com

Sir

On 26th january while making payment of the ticket pnr no. Ucb6rp thorugh your ivr was declined from your end. The same time i got an sms from my bank that the amount has been debited from my account. Immediately i informed these things to your customer care and they assured me that the same amount will be credited back to me at the earliest. So i made the payment again for the booked ticket. I am very sorry to say that till now the amount has not been credited to my account. Every time i call the customer care i am getting the same reply that the same will be done within hours. But till today i am patiently receiving that assurance. So i kindly requst you to check the same and revert me back.

Sunny kurian

I was travelling with my wife smt sujata majilya by indigo flight 6e-716 from kolkata to bangalore on 31.01.2018. Pnr for my wife sujata majilya is h9sy4c & ticket was booked through m/s make my trip & booking id is nf[protected].

Myself (Mihir kumar majilya) also travelled in the same flight with pnr –yhtbqn with same flight no 6e-716 from kolkata to bengalore on 31.01.2018.

We have kept our luggage in check in luggage in the same aircraft and to our surprise, we saw that our brand new brief case worth rs 7000/= (Rupees seven thousand) which has been purchased by us only one week back has been terribly damaged by air line (Indigo) and photo is enclosed. It shows that 3 holes have been done on briefcase top surface & from customer complain i saw similar feedback of indigo luggage handling in which same feedback of 3 holes was also reported by another passenger.

This damage of top surface of our brief case was detected only after arriving at my home.

I strongly suggest that m/s indigo should compensate for damage made to our luggage (Which has been purchased from my hard earned money) due to negligence/casual approach.

There is total unprofessional approach and casual handling of luggage at airport by indigo to damage customer's costly luggage. I am completely shocked in the way our luggage has been damaged by staff of indigo.
I look forward for positive action plan by m/s indigo by reimbursing cost of our brief case of rs 7, 000/= at the earliest.

I have lodged a complaint with m/s make my trip vide ref. No[protected] dated 01.02.2018 & they have as usual simply passed on the bucks by giving a very beautiful statement that matter is to be referred to airline (M/s indigo) & the complaint is closed from their end.

The customer relations team of indigo sent me a mail giving me a rnn number for the refund of pnr-xc85sp to verify with the bank manager. I have already approached the bank more than 5 times with different reference numbers provided by indigo team but every time i get the same response from the bank that the merchant hasn't sent any amount to my account and this time also the manager verified it himself and he told me that the merchant (Indigo) has not sent any money and no such amount has ever been sent by the airlines. They are trying to cheat the customer and it has been more than one month and i am always promised a call back by the finance team of indigo but they never give a call back. I am facing a lot of problems regarding my refund. I am attaching a screenshot of the recent mail sent to me by the merchant.

I already had a complain regarding my flight as of 31.01.2018, make my trip was the organization through which i had made the booking do as a part of the courtesy, they took the time to speak and listen to me but, indigo offical are so rude that they are not even concerned to look into this matter. They find themselves that they are not at fault buy keeping a small amount of the customer and when the customer are caling them after listening to the issue they are hanging, they think they are rich. I think indigo people should stop using this flight as there staff are rude, arrogant, in human and don't have any decency to work in the customer related business..

Sir / madam,
I had booked a round trip from bangalore to mumbai (12th jan, 2018) and from mumbai to bangalore (16th jan, 2018), through indigo airlines, booking id reference a8f8hv. I rescheduled my return journey to 15th jan, 2018 by calling indigo customer care. I was told that i would be required to pay additional rs.3, 952/- at the airport. On 12th jan i paid this amount through my sbi credit card at the airport counter manned by ms. Veena. I got an sms from sbi card in my mobile for the payment having been effected.in a few minutes, ms. Veena told me that the transaction has been reversed due to poor connectivity issues and i will have to pay cash. When asked about the sms that i have received from sbi card for the payment made, i was told that the i would get the credit back in my credit card account within seven (7) days. This was the case with many passengers at various check in counters of indigo that day. One particular passenger was so annoyed that he insisted about getting the refund the same day. Ms. Veena later collected all the pos machines from the counters and informed that since there is a connectivity issue all payments have to made in cash. Since i was getting late, i trusted ms. Veena's words and paid the difference amount in cash by withdrawing from the kotak mahindra atm counter. I have been charged extra by this bank for availed their atm facility with other bank atm card. Next i travelled by indigo from bangalore to mumbai on 25th january, 2018. I seized this opportunity to enquire why the credit has not come to my credit card account so far. I was told by the check in counter staff that it is not 7 days as advised by ms. Veena but it will take 7 to 14 workings days. However, if i have still some doubt, then i should approach the indigo assistance counters. At this counter ms. Sruti was totally confused as to what reply should be given to me. Fortunately for her mr. Ashish turned up in the scene. He told me that the airlines portal shows that the payment for my journey from mumbai to bangalore has been made by cash. So i should wait for minimum 14 working days for getting the credit. I agreed to it but i enquired what if i do not get the refund even after 14 working days. At this point he gave a slip on which the no.566772 and the mail id : customer. [protected]@goindigo.in was printed for sharing the feedback. I enquired his name as i could not read the same from his name plate. He wrote his name in block letters with black pen on the reverse of this slip. When enquired as to why ms. Veena had told me that the credit card transaction would be reversed with 7 days, he apologised on behalf of the airline for the wrong information furnished by ms. Veena. I am yet to receive the credit in my credit card. You can check from your records that i am a frequent flyer with indigo. Maybe for the airline rs.3, 952/- is a paltry amount. For a common man like me each rupee counts. I am still waiting for the credit card transaction to be reversed. This is just a narration of an incident that has happened whereby i had to undergo a loss of rs.3, 952/-. This is not a complaint against any particular staff or employee. The point i would like to put across is that why we cannot be sensitive and empathetic towards our customers. After all they have spent their hard earned money for travelling? Why we cannot we put ourselves in the shoes of our customers? Why cannot we bring more customer delight? Regards krishnamurthy

My luggage (Two pieces) were booked on flight 6e 176 on 25 jan 18 from mumbai to delhi pnr gec77q. On arrival at delhi i found that the handle of my black suitcase was uprooted from the body. Obviously the luggage was not handled properly. I took the item to the indigo counter next to the luggage belts at the delhi airport and filed a complaint. The staff present at the counter took photographs of the broken suitcase and informed me that i will soon hear from the airline and the damages will be reimbursed. Till now no action has been taken and i have not been contacted in this regard. I would appreciate early resolution of the complaint.

I made booking yesterday for del to patna. But booking is made by company agent so details as provided by company to him are registered. Want to make some changes in the mob. The office no. Registered so in case of any urgent notification call will connect to office landline no. And same with email id, any mail will be sent to company id not directly to me or will be moved to spam box
Mistakenly entered my office mail id kindly help me to update the same. My booking id-mh99rn.

Check with the details and help me

Hi sir/madam,
I supposed to board through indigo pnr - f6rs4l-6e902 at 1810 from patna to bangalore.
I was not allowed to enter on airport through entry gate, due to vip culture, and forced me to go to the airport through the exit gate, which took me 20 minutes extra more.

Therefore, i reached airport boarding counter at 5.30 pm, but i was not allowed to board even with just hand bag. They forced me to rebook the ticket and it took extra rs. 6264.

These are my concern: —
1. If vip movement is on airport, it should be alternate route, that will help normal people to complete there journey in peaceful.

2. Even if normal entry gate is blocked, at least traveller should get the information in advance, so we can try to travel in advance to compensate the extra time.

3. At least on airport boarding point, for the current flight travellers, should get the fast entry to get the boarding pass.

4. As i remember, previously for any movement or if travellers are late, normally we would gate the call from airport authority or from indigo. This time i didn't get any call or notification, even though vip movement was there, we didn't get any alternate way to reach fast on boarding point.

Due to the above-given point, i lost my rs.6264, for rebook. I lodged the same complaint at airport authority of india, patna office on 31st january 2018 at 5.50 pm. I didn't get any information regarding this.

Kindly help me to return back my money as well as this should not repeat with other travellers.

Regards,
Rakesh kumar jha
Cell no : — [protected]

My husband and i were due to fly from thiruvananthapuram india to goa,
Flight no 6e279 on sunday 14th january.
A. When we arrived we were informed that our flight had been cancelled no explanation given and was told to sit and wait while they dealt with it, now in this airport your officers were outside not in the terminal.
B. Our flight should have left at 16.05 when they came back to us instead of going to bengaluru we had a 2 stop.
C. We had to go from trivandrum to kochi then kochi to bangalore then bangalore to goa these flights did not start until 18.15 which meant we had to sit outside the terminal for over an hour before we were let in.
D. Flight no 6e706 took of on time and landed ontime, flight 6e412 was delayed by an hour no explanation, flight no 6e236 was delayed also 2hrs delayed.
Our complaint is that what should have been a 2hr 30min traveling time including an hour for booking and an hour wait in bengaluru in which brings it up to 4hrs 30min in all ended up being just of a 12hrs journey.

We are asking for a full refund as this was our holiday and due to losing a day holiday and being very ill when i got to goa and having to take anti biotic for a chest infection, we have never in all our time flown with you and as we are publicans in our own country uk we do believe this was not good enough.
Ray & julie knight

I was travelling with my wife smt sujata majilya by indigo flight 6e-716 from kolkata to balngalore on 31.01.2018. Pnr for my wife sujata majilya is h9sy4c & ticket was booked through makemytrip with bookining id nf[protected].
Myself was also travelling in the same flight with pnr - yhtbqn.
We have kept our luggage in check in luggage and to our surprise, we saw that our brand new brief case worth rs 7000/= (Rupees seven thousand) which has been purchased by us only one week back has been terribly damaged by air line (Indigo) and photo is enclosed. This was detected only after arriving at my home.
I strongly suggest that indigo should compensate for damage made to our luggage.
There is total unprofessional approach and casual handling by indigo to damage customer's costly luggage.
I look forward for positive action plan by m/s indigo trip by reimbursing cost of our brief case of rs 7, 000/= at the earliest.

I came from mumbai 0n 28 th jan-2018 by jetairways, the flight arrived late at kolkata, i had less time to check in my baggage. Indigo customer staff came to assist me, they screen my baggage, and told me to rush and board the flight ge591 departure at 12:40 from kolkata to dibrugarh seat no 12b. Landing at dibrugarh airport i could not trace my bag, i meet indigo staff miss pinky and informed that my baggage has not arrived. She took picture of my board pass and she said i will inform you, when the baggage. I gave my mobile no.[protected]. Regarding my bag details : samsonite soft black bag with top opening zip and one side pocket zip. Inside the bag special tool pouch. Saving kit pouch, clothes, verniyer caliper, back belt, power cable, manuals, hard hat, safety shoes. My email : [protected]@gmail.com

On 30 jan, i tried to book a ticket for my wife amrita through indigo mob app. At the last stage on payment gateway the booking declined however an amount of rs 2641/- deducted from my bank account. Further i called up indigo cc and they replied that booking could not get through. However i received a email from cc avenue confirming my payment. Request resolve the issue and arrange refund at the earliest. Also confirm me through mail. It is a very pathetic experience while using the new age technology and a android app service provided by a leading aviation solution like indigo.

I cancelled a ticket with pnr-xc85sp with indigo app on 27th december 2017. I was told that i would get a refund of inr 19719 within 7-10 working days but unfortunately i haven't received even a single penny till date. I have been calling them for the past 10-15 days and been sending mails but i don't receive any reply on time and they asked me to contact concerned bank and fill a dispute form send a copy of the same to customers. [protected]@goindigo.in but even after that i didn't receive any reply from indigo. I have to call them even to get a reply. Concerned bank has given information saying that they haven't received any such amount from indigo and moreover they say that if the firm has sent the refund it would directly reach my account without any delay. For every mail i send i get the same reply stating that the amount has been refunded. As a proof i had also sent a copy of my bank statement to airlines call centre mail id. All that happens every time is that i am put on hold for an hour or even more and i am not provided with any useful information. This is a very disappointing act and it feels disappointing to report this as an act of fraud by the firm and i request for strict actions against the airlines so that my concerned amount is refunded.

Travelling from mumbai to muscat - 6e081 30.1.18. Pnr zcis3m.

My baggage lock was opened without my permission and lock was missing. Passenger's baggage cannot be tampered, lock opened, without the passenger's permission. I am not sure where was the lock tampered with, whether it was in mumbai or at muscat. I need to know the reason for tampering with my baggage. This is unprofessional and needs an explanation.

I had a flight at 5. 00 am today to jaipur i was at the airport at 4.10 your security check in took time and i didn't hear any announcement for the flight. When i went to the counter they said they can't board the flight. I told them that i have new job to join they said that they can l take a flight of 2 but that will charge me an extra of 5000 rupees, i told them that at present i can't afford it thet were laughing at me when i was in tears and begged them that they can let me board it as there was time but they made me run from one counter to another and dint consider anything. I am in shock don't know about my new joining. This is a pure harassment and you need to refund my full fare. Your staff behaviour let me to a break down only one staff was help full who helped me in staff clearence gate. I will not let this go because i am to torched and will not let this go of if your don't refund my money

I am a regular traveller by indigo airlines. I travelled with my wife ms. Sheila rajan varghese on 17th november 2017 by indigo 6e 6939 from mumbai to bangalore. My pnr was b6d5hy. I lost my boarding pass which i need to claim lta from bsnl office where i am working. I will be retiring in march 2018 so i need it urgently to submit my claim.
Kindly send me a copy of boarding pass to my email address before my retirement.
Regards
Rajan varghese