IndiGo Complaints & Reviews

Respected Sir,
My name is Anupama Goyal. I boarded my flight from Kolkata in 6E512 to Visakhapatnam on 14.02.2018 and it is via Bhubaneshwar. My luggage has been misplaced and my name tag, which is attached to the luggage while boarding, has been attached to the wrong luggage. Also my luggage weight crossed the limit which is 5kgs, I was charged 1500 for it. After I landed in Visakhapatnam, I did not receive my luggage from the conveyor belt. It is an American Tourister bag and in black colour. It has a lock on it as well. I request the airline to look into the matter and produce my luggage as soon as possible.

I was suppose to travel with my family on 10/2/18 from mumbai to delhi my flight was of 8.35am bearing number 6e205. As due to the delay from the airport authorities checking we were hardly 5mins late from the time limit of 45mins prior check-in time and they closed the boarding gates.. The representative from your airlines mr. Charles at mumbai airport was very rude n he dint even added an effort to help us... Then we were asked to meet miss. Vargina even she tried but the efforts were in vain. I suffered a huge loss due to the mishaps of the airlines... I have travelled a lot in my life and have never had such a bad experience.. The representative was in a state of helping me as i requested so much.. N neither they arranged us on other flight... We had to catch a train with my old mother and my full family where we suffered a lot as neither of them was able to sleep my mother also suffered from an injury... Being a lawyer i'm n a state of filing a case against the airlines for mental harassment and causing grivious hurt to a senior citizen due to their negligence... I request the board to take necessary action or else i will be forced to file a case in consumer court. My name is adv. Rohit jathar and my contact number is [protected]... Kindly do the needful and revert back to me

Ref: pnr no. Zkc55e rajarathinam purushothaman
Travelled on 13.02.2018 by 6e 613 delhi to chennai seat no.17d
I have left behind my spectacles (Purple optics),
I have already lodged complaint over phone.
I am badly in need of my spectacles as am at the age of 65 senior citizen,
I very much appreciate your efforts in locating this and informing me.
Thanking you,
Email id [protected]@yahoo.co.in mob. No. 91 [protected]

My bag was torn totally in chck-in luggage of flight delhi to kolkata (6e-693)

Firstly my actual flight got cancelled and this flight was scheduled after 3 and a half hours.
Secondly, my bag was torn totally in check in luggage
Thirdly, when i had complaint in the airport arrival section... They made me wait for 3hours and gave a compensation of only rs500 for all the damages.

Ps: poulami mukherjee, a service desk employee is damn adamant and asked me to wait for 15mins to just get the complaint form but never turned up.
I had to complain to the cisf team after waiting for two and a half hours and then someone assisted.
Very disappointed with the service and compensation

I was travelling from Bangkok to Guwahati via Kolkata on 8th Feb 2018, when I landed in Kolkata I was informed that my flight to Guwahati is cancelled and that I along with my family of 6 people will be accommodated only on a afternoon flight next day ( I had to miss work) .Then the customer coordinator Mr. Abhishek at Kolkata airport showed us photograph of Hotel majestic suites and said we will be accommodated there for the night but when we checked into the hotel we ( we had children with us) were taken by a backdoor to a filthy service apartment and forced to stay there.All our pleas wee given deaf ears.

Sir/madam
I had travelled on dated 26/12/2015 from delhi to srinagar by indigo flight no.6e-551 whose pnr no. Was uycl5g. And passengers name were
1 mr. Virendra kumar rangari
2. Mrs. Jyoti rangari
I need a travelling certificate for the travelled flight. As i talked for this in your customer care toll free number where i was informed that my registered email id was [protected]@gmail.co in your record which is incorrect. So, i request you to rectify my correct email id as [protected]@gmail.com.
I am in continuos contact with your grievance guiding authority since 9/2/2018. And their information helped me how to get through it. As i need travelling certificate for the travelled flight of above mentioned details, so please rectify my email id as soon as possible. It is for your kind information and necessary action please

Virendra kumar rangari
Rajnandgaon c. G.
[protected]
[protected]

Dear sir/mam
This is with respect to my travel by indgo from banglore to jaipur pnr: qbhwvc.
I was supposed to board flight at 6:05am indigo but i was stopped by your person at gate 8c due to power bank in my bag.
This guy made me stand at counter for 15-20 minutes then lady came and told lets go to counter 33. While going this lady was talking on phone to some of her friend or relative (As i heard her talk) she was walking slowly. I was told by lady on counter 33 that i will miss my flight.
This was a total planning of your person at banglore airport.
There were so many people same as me standing in queues for getting new flight by paying rs.1000
I felt it wrong. Because we missed flight just because your staff response was slow.

Waiting your reply

Recently it‘s been in media everywhere the irresponsible behaviour from part of indigo airlines, where every now and then the news of their engine failing made headlines. According to toi, every 2flight every month of indigo faces same issue. With all this background picture, we asked them for full refund for cancelling our flight ticket. The cancellation of ticket is not because of our personal issues rather because of the ripping apart reputation of the company and their irresponsible behaviour of keeping their customers‘ life in danger. With these many technical issues in their flight who would keep their lives in danger？and it has happened not once but multiple times. Many a times flight landed different from the location it was destined to go. Knowing all these facts who would want to put their lives in danger？ but the indigo services are so bad that they are not ready to refund the money though the flight date is on 18th march. What shoul we do？

My husband has lost his mobile phone samsung s8 while travelling from trivandrum to chennai on 4th dec 2017. Flight no was 6e 343 and seat no 13a.
Actually he made a complaint next day but still no favourable reports was received.
Even myself made a complaint.
Phone make and imei was given.
Pls do consider and do favourably.
I am attaching the barcode on the cover hereby.

Dear sir,

I came from delhi to tiruvandrum on 07.02.2018. I did't received the chick in baggage 5no's at tirivandrum airport.
I enclosed property irregularly report for your referance. Your staff imformed to me baggage will be received with in 1day. But stilll waiting for your responding please delivery the baggage immediately & most urgent.

I have meeting monday, official documents also inside the baggage. So please send the baggage below mentioned address:-
V. Pazhanivel
S/o. Velayutham
5-2a north street
Kanagamoolam puthu kudieruppu
Thazhakudy post
Kanyakumari district - 629901
Mobile no: [protected]

Pnr no - peklng

Baggage ref details:-
1. [protected]
2. [protected]
3. [protected]
4. [protected]
5. [protected]

Please di the needful at the earliest.

Registered mobile no - [protected]

Regards
V. Pazhanivel.

Hi,

I cancelled ticket from indigo airlines from kochi to varanasi,
For that indigo charged cancellation fees rs 750 per ticket, that is fine i got agree with that.
But they are not returning the remaining money around rs.4989 saying that they give refund and will add it my indigo credit but i didn't get any chance to fly again and the worst is that they are just asking me to forget the money as it isthere policy while all other airlines gives refunda after cancellation and deducting the cancellation fees.

Please guide how can i get my remaining money back.
Will be very thankful to you.

Regards,
Surendra kumar sahani

It was a vey bad experience from indigo.
I was in hope that you care for your customers but i just realised that you dont even care for it.

I have booked a flight from delhi to bhubaneshwar with with reference no - prl056jugqh and airline pnr no-ujckmh.
I received a message from indigo that the flight has been cancelled and click on the below url (http://i9f.in/03231qiw) to book for an alternate flight /get refund.
I clicked on the link on chose book for an alternate flight, but it displayed oops,. Your pnr has been updated, and it displayed me a new ticket received from (
[protected]@goindigo.in) with booking reference no-ujckmh and numeric booking id[protected].

Today at aitport again one counter member said that the seats are filled up and the orignal flight is cancelled so you can proceed to alternate flight that is on the next day or to take refund.
Refund on cancellation of ticket is not a problem but how could you intimate us with a wrong message ticket.

1. One message & call mentioned flight (Confirmation no #prl056jugqh) is cancelled
2. On clicking the url (http://i9f.in/03231qiw)) it was highlighted in light blue indicating flight revised as per your guidlines in the site, this means my flight was rescheduled on to anext flight at same time
3. Second mail received mentioned your booking is confirmed (Booking reference - ujckmh and booking id[protected] and received updated itinerary for the flight at same time from ([protected]@goindigo.in) generated by interglobe aviation ltd. (Indigo), globalbusiness park, gurgaon, haryana, india.
4. At airport just nearing the boarding time they mentioned that the earilier flight was canceled and some one mentioned that the later one's seats got filled and no more flights for today.

What is this actual situation will you please let us know?
Some one mentioned it it a it technical issue. Some one mentioned there is a fault in plane.

Why are you making us a fool and roam here and there making faulty rubbish explanations.
Would you please let me know what is the case? I have proof of all the cases tickets received, how could you cancel ones confirmed ticket and say that the sets are filled.
If you were to cancel the flight the you would have intimated us earilier so that we would have went for an alternate, neither you are providing an alternate nor you are intimating us in a proper form.
This is serious matter and i want a resolution to my expenses that incured do this misconduct and my time as these two matters us too.

This is weird and disappointing experince from indigo team.
I hope to get a genuine respone from indigo team if you really care for your customers.

My mail id - [protected]@gmail.com

My name is girish kumar samal
I was booked a ticket from ahmadabad to bhubaneswar of dt 8th mày 2018 today evening 3.00 pm, but till i can't get the mail or sms. My mail address is
[protected]@yahoo.com
Mob no - [protected]
Are given..
Pl send me again
Ticket details
Pass 1 girish kumar samal
Pass 2 gopinath barik
Ahmadabad to delhi
Delhi to bhubaneswar

Dear sir

I have lost my boarding pass indigo 6e 857 on dated 11 jan 2017 from kolkata to guwahati, having pnr - tdyiht which was a confirmed ticket in favor of mayarani mohanty. Ticket booked on dated -3rd jan 2017 through otdc tour and travels.
So, you are requested to issue above said duplicate boarding pass in favor of my name for using at official purpose.

Thanking you.

Yours faithfully
Mayarani mohanty

I booked three tickets from delhi to udaipur for 9th feb 2018 morning. Indigo cancelled the flight on 8th and informed me about the same on 8th night. I asked for the alternate flight but they didn't provide me any. After 4-5 calls to indigo customer care, every time requesting for an alternate flight, i didn't get any help from any of the executive. They could only offer me complete refund of my tickets. Finally, i agreed to that but they failed in that too. They deducted around 4000 for three tickets. Worst service ever. Extremely badddddddddddd experience. Highly disappointed.

I have booked a ticket with indigo - round trip from hyd to coimbatore for feb 2nd 2018 and return was on feb 4th 2018. My return flight was at 10: 45 pm on feb 4th 2018 from coimbatore to hyderabad 6e -779 (Pnr - f9hskf), i was travelling with my husband, mother in law (Who was sick with fever) and 1 year old baby girl who got hurt in the airport), i have done a web check in, and also called customer service to know what is the time to check in after doing the web check in and the customer service agent confirmed to come 45 mins before the departure. We reached the coimbatore airport at 10: 00 pm and at the entrance we got the bags tagged and since the airport had only 1 indigo counter, we were standing in the queue for our turn and i was constantly checking for the display and it showed as 'security checks" and i also checked twice with the indigo ground staff if the queue was for coimbatore - hyd and he confirmed yes twice. I was standing in the queue till 10 20 when we heard the announcement of my name and my family names, and immediately i approached the agent near the check in counter, her name was shwetha and she did not allow us to board the flight stating our bags are still not checked in and cannot allow us to board. We still had time but the staff wasted time in talks and we missed out flight. When i spoke to the manager murali, he stated it was our mistake and for next flight after adjusting the amount we would still have to pay 27000 rupees which was not possible for me. Many talks happened and it was already late in night, and we didn not know where to go as we had checked out of the hotel and all hotels are far from airport. I was left stranded at airport with a 1 year old baby because of indigo staff. The staff never guided us from the beginning correctly. Customer service agent, ticket counter agent, ground staff, security person, baggage counter. Manager murali. Finally i informed i would raise a formal complaint and that is when another manager abhilash asked us to pay only 3000 rupees so that he can give tickets for the next flight which was flying the next day afternoon. No accommodation. It was already getting late for my baby and my mother in law, hence i paid that 3000 to get the tcikets for next day and left for a hotel which again costed us a lot. This whole experience was the worst and very tiring in the night and i felt harassed as they were not understanding my issue and they did not agree their mistake of misleading customers. And moreover it was not only me 2 more got misleaded and missed the flights because of indigo airlines staff, poor guidance from these airlines.. They just ask money and do not have any ethics.

I had made an return international travel through IndiGo Airlines in May 2017 for Singapore destination via Chennai from Pune. While submitting LTA "As per IT rule international travel is not eligible for LTA exemption." So our income tax team advice us to get a fare break of Domestic (Pune to Chennai and Chennai to Pune) and International (Chennai to Singapore and Singapore to Chennai) travel from Airlines. While making such request to airline, they decline to issue such details as "the reservation was done for connecting flights and both segments in the Connected Segments were confirmed on the same PNR and were identified by a single fare/ surcharge component. And thus, they respectfully decline my request as they are not in a position to provide fare of each segments individually"

I am doing communication with Agent (EaseMyTrip) and Airlines (IndiGo) since last 1 week but no success so far, hence looking for help.

Good afternoon sir/ma'am
This is ananya c who recently travelled on indigo 6e 6376 from delhi to bengaluru on 5th february 2018 at 11.50pm reached bengaluru at 2.30am.
As i collected my bag and left the check in gate realised my bag was mishandled and torn including the clothes inside.
I request u to register a complain on baggage mishandled by your airlines staff and replace my bag or compensate the cost of the bag due to the fault and oblige.
I have also attached pictures of my torn bag which is unrepairably damaged.
Thank you
Ananya c

I have already given a complient on november 10th 2017 regarding the subjected matter. I had a group booking from delhi to cochin in 7th november 2017 in indigo flight. The booking referance no is niim5e. We have a total of 10 passangers including my aged mother two kids and 2 infants. The flight time was 21.05 and we have reached the boarding point at 20.30. But the airlines authorities adamantly denayed our travell. After repeated request they allowed the travel only 8 passengers. Myself sudhish kumar p s and dipin g were blocked in the airport and with all these co passangers lagauages. My aged mother 2 children and 2 infents along with 3 ladys were travelled from delhi to cochin via trivandrum firstly. Non one was there for helping them through out their travel.
My family was very much affried and they are travelling in the first time. Our home is some 80 km from the cochin airport. I was also in a dilama that how they reach and how can they manage taxi and reach home. This made panic situation to all the members and got civious mental stress even to younger kid and mother.

How the airlines can denay only 2 passengers fly in a group booking. We have already done the web checking before we reach the airport.

That time your staff one mr. Gourav was attended us and he has agreed both o[censored]s can fly next flight and he said he will do the arrangement. After that he also left and nobody was in position to give a proper replay. Later on they asked 30k each ticked charge for next day along with 17k lagguage charges. How can we give these much amount, this was actually the airlines mistake.

So both o[censored]s stayed in delhi for two days to get a econimic rate. This cause again hotel charges and other expences. Two days unnessary leave also taken for this purpose.

We have lost rs. 30 k along with two person 2 days leave. So we need a decent justice from indigo airlines.

We can provide all the bills and documents for supporting this concern.

Regards,

Sudhish p s
Panthalamthottiyil,
Kallara s po
Kottayam
Kerala
[protected]

I travelled from ahmedabad to delhi on feb 7, 2018 (Flight - 6e 731, pnr-
Dhf37x). Since it my last travel from my place of study to my home town, i had extra baggage and i paid inr 3900 for the same. However, due to carelessness of indigo airline, my baggage was not loaded on the flight from ahmedabad, which i got to know only after hours of waiting at the delhi airport. Airlines staff assured the delivery of my luggage to my house by the end of the same day, however, they failed to do so. I received my luggage by the next day.
I paid so much for the extra luggage i wanted to carry along, but the airline services was downgraded. My time and money was wasted. The time wasted at the delhi airport to check the status of y luggage created delay in my assignment which affect my professional career.