IndiGo Complaints & Reviews

Dated 08.01.18 i am see mail call letter from indigo airlines.in mail please security money deposit 9600. I am calling mr. Ayush malhotra in this no [protected] for security money deposit which account. He is give me bank of baroda account [protected]i8336 and ifsc code is barb0genoid name ineerjeet singh. I am deposit amount and call mr ayush malhotra is is tell me send me deposit slip in whats app no.[protected] and i send he is tell me i...

I, Mousumi Sen and my family would reached Raipur from Kolkata today by flight service of IndiGo, PNR : NBMQFZ dt: 22/01/2018 time : 6:35 a.m. We got our boarding pass on time and there was a long queue at the Security Check. After completing the Security Check, the representative of IndiGo came to us and said that your flight has taken off. But there was still 10-15 minutes were left for the flight to take off. They didnot show any cooperation from their side. After that they forced me and my family to cancel the boarding pass. Due to leman we followed their instruction as we were travelling by flight for the first time. For their mismanagement we had to suffer and we missed the flight though we reached on time and got the boarding pass. We not only lost the money for booking of flight as well as we lost our time and important moment and could not reached Raipur.

Kindly look to this matter and give me the proper feedback and I am sending the boarding pass picture with it.

The airport staff has made the ticket of my infant with some other person instead of me and it caused so much problem. They sended me to the security staff for stamp on my ticket but the security officer said that we have no such stamp. Again i had gone to ticket counter and said that the security staff has no such stamps. Then after telling this she has made my infant ticket by seeing my aadhar card and took 1250 rs. After this she given me the ticket with several names on ticket and said that u had group of 20 25 people so this much names r there. When entered inside we r not getting the boarding pass as the infant name is written with some other person mr neema and the aadhar card is not matching with the infant parents because the infant is of mr. Tiwari. Then we had searched for mr neema and they gone on counter and told that the infant is of them then on last they had given the boarding pass. If mr. Neema will be not there then we will not receive boarding pass because of the mistake of the ticket counter staff and we r 7 passenger together means my complete family is there with me.

1. I have the following to submit for your kind consideration.
2. I am writing this mail to express my grievance on the experience i along with my family had to undergo on the last leg of our vacation whilst travelling onboard your flight 6e621. I am a serving indian navy officer, who had travelled with your esteemed carrier today on 20 jan 18 from hyderabad to visakhapatnam. My check in baggage included a hand baggage partly made of leather, the photo of the same is attached alongwith.
3. During the course of vacation, i had travelled extensively and this bag was my checked in baggage always. Whilst receiving my baggage at the baggage belt, i noticed to my utter surprise that both the bag handles made of leather was torn and uprooted. On enquiry with your representative (Mr baranidhan), i was informed with utmost arrogance that the company would not be responsible for the damage to my baggage. The rep thereafter pointed out a slip held in his office indicating the company policy which again i am attaching along with. On speaking to the senior officer on duty (Mr sudhir kumar) from your company, the reaction was no different and again the company policy was re-iterated.
4. As i had mentioned earlier, i am a serving officer with the indian armed forces and this gesture of both the gentlemen came as a rude surprise. Unfortunately, it so appeared that there exist nil chivalry and no care for customer service. Both these gentlemen thereafter kept arguing with me indicating that i should have hand carried this baggage and that probably my baggage was of poor quality. Let me bring to your notice that my baggage is an absolutely new one which i have handpicked about two months back from malaysia. Being in the armed forces, i value my items very dearly which have been purchased through my hard earned money.
5. I would request your office to kindly appreciate the same and direct the concerned agency within your organization to suitably re-imburse the damage i have suffered.

Our ticket from mumbai to dubai was booked by travel agent. Few days before travel we changed the return date and paid in dhrams by credit card. At mumbai airport check in counter we were held and asked to produce the card from where the payment is done. We thought they are asking to show the main ticket payment proof but the main ticket money was paid by travel agent directly to airline hence there was no card involved. Then they asked as to pay full ticket money. Then we showed the card from where we paid 90 dhs to change the date and that’s how they allowed us to board the flight.
My question is
1) why don’t their system at the airport showed the payment done for the ticket and only date change was done by card?
2) who is responsible for the trauma that the 80 year old senior citizen went thru?
3) what action can be taken for this unpleasant experience of indigo airlines ground staff?
4) why the ground staff not well trained to handle these situations wisely?
5) need the strict action against this unprofessional and inhuman treatment to the old lady.

I am shyam thummar, and i got the mail from (Sonia. [protected]@humanresourcelnt.in)
And warm regards in the mail id is from
Hr - indigo aviation.

So. Please help me that is that the right email id or not, becuase they said that on 29/1/2018 there is interview is going to conduct, so if it is true, then please let me know, because i don't know it is fake email or true. So please do conversation with your job placement team and give me reply on ([protected]@gmail.com). Please it is very important for me, because i don't have job right now.

I am attaching photos also of the mail.

The flight was preponed to 10 am due to republic day restrictions from original time of 10:35 am.

However, without any reasons or explanation, flight was delayed to 12 pm with passengers sitting inside the plane. People either kids are made to wait inside the flight for 2 hours and no satisfactory explanation has been given.

While i am writing this complaint, we are still inside the plane, hoping that it takes off on time.

Redoculous inefficient ivr system. That despite accepting the message multiple times, one keeps getting the phones regarding pre-ponement of the flt.

Despite pre-poning the flt timings, the flt gets delayed with passengers sitting inside the flight

Absolutely no satisfactory explanation given

Cheers, anurag bhatia, 20 d

Dear team

Thanks for your response.

I would like to mention my last experience with indigo during my thiruvanantpuram-kolkata trip on 12.01.18. I was travelling with my wife under pnr heqg2q. It was a very bitter experience with indigo among my several travelling with it. I was at check-in counter at thiruvanantpuram airport to check-in my luggages and to get boarding pass. The lady staff of lndigo at the check-in counter (I don't know her name, it can be traced through boarding pass issuing user id), asked me to put all my luggages including hang baggage at the belt. The check-in luggages were under the baggage limit of 30kg. She asked me to weight my both the hand luggages which were cumulatively within the baggage limit of 14 kg. But she asked me that she would allow only if a single hand baggage is within 7 kgs. My baggages were around 3kg and 11 kg; even after my repeated requests she didn't turn up and asked me to make two separate baggages of 7 kgs each else i would have to book it in extra luggages. After a long argue she didn't allow me to carry it in hand baggage and booked it in check-in luggage and charged me a sum of rs 3300/- as extra luggages.

Now, i want to know to which extent it is viable. Of how many passengers do indigo weigh their hand baggage? Why was i harassed by your employee?

I had a horrible experience with gongigo flight service today. I had booked flight from delhi to chennai. Actual departure time was 9 45am and i was supposed to reach chennai by 12 noon. I had a connecting flight from chennai to cochin by 2 05 pm. I had enough time for transit. Goindigo flight got delayed due to foggy conditions and they themselves delayed it again unnecessarily saying that they needed time to start their engine. Even after they boarded all the passengers, they again toolk 45 mins to take off. Meanwhile, i had asked the customer care of delhi about my connecting flight (Goair) and they said dont worry that indigo will take care. Also i had asked the cabin crew inside the flight and she also said indigo will take care. They started the flight only after 11 45 pm and reached chennai by almost 2 30 pm, and after getting my check-in bag (Again that took too much time for the bag arrival), it was already 3 15 pm.

When i approached indigo office in chennai domestic airport, they said they can not do anything and asked me to book another flight which is after 7 30 pm. Pay was too higher and i had denied to pay. They were telling its not their mistake. I asked them was that my mistake? They were simply telling me that goto other airline goair and ask for the refund. I very well know it is not goair mistake and even i went and asked for the refund and their answer was even more rude.

I again went back and asked goindogo persons to meet their deputy manager, i was surprised by the answer that deputy managers went out for coffee and will be back only after 5 30pm.

One girl in the indigo counter said, sorry sir we cannot do anything..

I was in a situation like what to do, i even checked the prices for other flights and it was too higher for me to pay.

Finally i had dropped my plan to goto my hometown as it was already 5 pm and there is no point of waiting for a flight and paying again huge amount.

I went my room in chennai and had booked a bus (That was atleast affordable to me) to go home.

I will be really fighting with this case until i get all the refund and also the compensation for the time i have wasted for the worlds worts service goindogo!!

I am looking for a quick resolution in this regard..

On dtd. 10th of jan 2018 i took a flight from Indore to Kolkatta via Raipur 6E 811 on upper cabinet i put my hand bag and a jacket, when i reach kolkatta i didnt found my jacket there but my bag was there, on i asking with crew staff they told me that they have drop the jacket at Raipur airport. Many times i complaint to customer care they didnt find it.

My p. N. R. No. Is o8usyy for your flight service 6 e 71225 from chennai to rajahmundry dated[protected], departure schedule was 17:65 hrs at chennai and arrival to rajahmundry at 19:45 hrs but at the time of check in the boarding pass was given with 18:45 hrs departure time subsequently it was changed to 19:10 hrs without any clarification on the said delay and further at the time of boarding at 19:10 hrs the persons who deputized by the indigo air services handing over the refreshment packets after check in the boarding passes (If the airways authorities so courteous to the passengers it is not the way to deliver at the place of get into the bus the suitable place is in flight. Therefore, it is nothing but an act of humiliation towards the passengers).

Because of the unexplained delay in operating the flight i need to wait extra time of 2 hours besides unnecessary waiting of 3 hours due to the deficiency of the spice jet in operating sg3403, hence you are hereby called upon to explain how the operation delay shall not amount to deficiency of service for claiming compensation within one week from this day failure to comply appropriate legal actions will be followed. Our contact details[protected] mail id :- [protected]@gmail.com

Morning go-air flight cancelled by the airlines..
Made us wait at airport and in plane for more than 5 hours.
Making false promises of cancelling and refund of my round trip, as return indigo flight has not cancelled..
Duty manager at airport, noted the pnr of both trips and promised that the 100% amount will be refunded.

New delhi to lucknow - go air.. Pnr-g1vjny
Lucknow to new delhi indigo - pnr - actnrj

Necessary action to be taken.

Dear sir/ madam.

I would like to inform you that today indigo flight no : 6e 6132 which was secdule departure from bagdogra at 1500 hrs to kolkata by 1600 hrs. Today i recived a sms from indigo mentioning delay of flight and mentioned departure time 1655 hrs but it is most difficult to reach my home from kolkata as the flight will land late, so, i am not travelling and wish you to refund my amount.

Please do the needful action for refunding.

Regards.
Sk abdul anower.
Mob: [protected]/[protected]
Email: [protected]@gmail.com

Today traveling to amritsar via flight 6e 453. Your attendant at gate no. 28 at mumbai insisting original id. I produced m addhar which ms. Kripa declined to accept. She talked very rude and not allowing to board. I told it is allowed under govt. Rules. She told indigo want original. She also told govt. Can allow but indigo will not accept. However security at same gate told it is allowed under new rules. After great reluctance she had to allow me to board.
Please let me know it is dna of your employees to misbehave ignoring govt. Guidelines
Rajesh dhir
Pnr uicp7x

Dear sir /mdm

Am travel on 12th january 13.40 hrs indigo flight gate number e28. When i scan time enter 13.00 to 13.30 between am wear bluetooth my shoulder they ask remove put on tray but unfortunately i forget to take my bluetooth headset.
Brand name ; sony
Colour ; black
Model ; sbh80 $127

Best regards
Punniakotti
+[protected]
[protected]

Hi Team,

I have a total grievance towards Indigo after this incident happened with me on 14th Jan 2017. I had my flight 6E 897 which was scheduled from Mangalore to Bangalore at 7.50 AM and from there i was supposed to travel to Sydney by 11.10AM Jet airways flight which was well planned .But that day Indigo delayed their flight by 3 hours and 10 mins And meanwhile we even contacted Indigo help desk in airport and they promised that all flights are delayed in Bangalore due to climatic condition so you will have no problem to catch your next international flight(But actual fact is that Indigo had sent a flight at around 10AM to hyderabad and the flight route was Mangalore to Hyderabad via Bangalore. i even requested if they could help me travel by that flight since i have my international flight at 11AM but they strictly denied). Also guaranteed to provide speed baggage delivery but on reaching bangalore it was 12PM and i was given no speed baggage facility and moreover due to delay i missed my international flight to Sydney. And now my concern is if it was informed in beginning itself then at least i would have cancelled my international flight or rescheduled my flight. I missed my flight and also lost my 52k ticket amount of my international flight due. I need my refund now .

I needed a travel certificate for a reimbursement purpose. So i paid the 200 for issuing the travel certificate. But despite paying the 200, i didnt receive a travel certificate to my email address.

My pnr reference is kgzzna.
Last name - chandra
Email address - arnab. [protected]@gmail.com
Booking was from bhubaneswar to hyderabad on 8.01.2018

I am writting this mail at 12.44am on 18/1/18. Me and my wife cant sleep in this stinky room that indigo airlines have given us lotu8 hotel in chochin near airport.
My flight 6e412 was delayed and i had connect next flight from bangalore to goa 6e6236 and i was given the worst accommodation. I am deppressed and in panic and feeling cheated. The room is stincky and they have sprayed a strong air freshener which is even worst and cusing head ache.
There is no lash from inside the room...
My only question are you aware of what is happening to your customers??? This is you reponsibility to what service they are getting???

I demand complete compansation of time delay and wost night mare in my life

You made me to say this that your service sucks.

Dear Indigo Team

I booked a ticket from Kolkata to New Delhi on 14th of January 2018, I was debited an amount of Rs. 8, 972.00 but the Booking did not happen and I did not receive any PNR. The Transaction Reference Number is[protected]IGACSKIZY3. On contacting the Customer Care I was told the ticket was not booked so I booked another ticket in the same name and route within 15 minutes as I had an emergency this time via a third party website. This ticket bearing Transaction Number[protected]IGACSKJDW9 with an amount of Rs. 9, 425.00 as prices had increased, this transaction was successful and I took the journey.
Kindly refund the first transaction amount as it was wrongly debited.
Thank You

Kindly refund

Dear Indigo,

I had tweeted @IndigoGo6E from the address @aloksri1964 about the cancellation policy and got a reply on 17th Jan, 2018 at 9.19 am that i should write to Indigo and they will look into my complaint.

Attached please find ticket booked through Make my trip with booking id - NF [protected] for a Delhi - Lucknow flight. PNR number is FEJEQT. Name of passenger is Sneh Lata Srivastava. Date of Journey is 22/01/18.

The ticket clearly shows that if i cancel between 1 day - 365 day days Airline will deduct Rs 650 and Make my trip will deduct Rs 300. It means a total of Rs 950 will be deducted from my ticket price of Rs 2255 and i will get a refund of Rs 1305. But to my surprise when i tried to cancel the ticket the website shows 0 refund.The ticket as well as the screen shot of the website showing 0 cancellation is attached.

Please reply on my mail id aloksrivastava.[protected]@gamail.com before 20th Jan so that i can cancel my ticket on time and get my due refund.

Thanks
Alok Srivastava