IndiGo Complaints & Reviews

Sir / madam,
I had booked a round trip from bangalore to mumbai (12th jan, 2018) and from mumbai to bangalore (16th jan, 2018), through indigo airlines, booking id reference a8f8hv. I rescheduled my return journey to 15th jan, 2018 by calling indigo customer care. I was told that i would be required to pay additional rs.3, 952/- at the airport. On 12th jan i paid this amount through my sbi credit card at the airport counter manned by ms. Veena. I got an sms from sbi card in my mobile for the payment having been effected.in a few minutes, ms. Veena told me that the transaction has been reversed due to poor connectivity issues and i will have to pay cash. When asked about the sms that i have received from sbi card for the payment made, i was told that the i would get the credit back in my credit card account within seven (7) days. This was the case with many passengers at various check in counters of indigo that day. One particular passenger was so annoyed that he insisted about getting the refund the same day. Ms. Veena later collected all the pos machines from the counters and informed that since there is a connectivity issue all payments have to made in cash. Since i was getting late, i trusted ms. Veena's words and paid the difference amount in cash by withdrawing from the kotak mahindra atm counter. I have been charged extra by this bank for availed their atm facility with other bank atm card. Next i travelled by indigo from bangalore to mumbai on 25th january, 2018. I seized this opportunity to enquire why the credit has not come to my credit card account so far. I was told by the check in counter staff that it is not 7 days as advised by ms. Veena but it will take 7 to 14 workings days. However, if i have still some doubt, then i should approach the indigo assistance counters. At this counter ms. Sruti was totally confused as to what reply should be given to me. Fortunately for her mr. Ashish turned up in the scene. He told me that the airlines portal shows that the payment for my journey from mumbai to bangalore has been made by cash. So i should wait for minimum 14 working days for getting the credit. I agreed to it but i enquired what if i do not get the refund even after 14 working days. At this point he gave a slip on which the no.566772 and the mail id : customer. [protected]@goindigo.in was printed for sharing the feedback. I enquired his name as i could not read the same from his name plate. He wrote his name in block letters with black pen on the reverse of this slip. When enquired as to why ms. Veena had told me that the credit card transaction would be reversed with 7 days, he apologised on behalf of the airline for the wrong information furnished by ms. Veena. I am yet to receive the credit in my credit card. You can check from your records that i am a frequent flyer with indigo. Maybe for the airline rs.3, 952/- is a paltry amount. For a common man like me each rupee counts. I am still waiting for the credit card transaction to be reversed. This is just a narration of an incident that has happened whereby i had to undergo a loss of rs.3, 952/-. This is not a complaint against any particular staff or employee. The point i would like to put across is that why we cannot be sensitive and empathetic towards our customers. After all they have spent their hard earned money for travelling? Why we cannot we put ourselves in the shoes of our customers? Why cannot we bring more customer delight? Regards krishnamurthy

My luggage (Two pieces) were booked on flight 6e 176 on 25 jan 18 from mumbai to delhi pnr gec77q. On arrival at delhi i found that the handle of my black suitcase was uprooted from the body. Obviously the luggage was not handled properly. I took the item to the indigo counter next to the luggage belts at the delhi airport and filed a complaint. The staff present at the counter took photographs of the broken suitcase and informed me that i will soon hear from the airline and the damages will be reimbursed. Till now no action has been taken and i have not been contacted in this regard. I would appreciate early resolution of the complaint.

I made booking yesterday for del to patna. But booking is made by company agent so details as provided by company to him are registered. Want to make some changes in the mob. The office no. Registered so in case of any urgent notification call will connect to office landline no. And same with email id, any mail will be sent to company id not directly to me or will be moved to spam box
Mistakenly entered my office mail id kindly help me to update the same. My booking id-mh99rn.

Check with the details and help me

Hi sir/madam,
I supposed to board through indigo pnr - f6rs4l-6e902 at 1810 from patna to bangalore.
I was not allowed to enter on airport through entry gate, due to vip culture, and forced me to go to the airport through the exit gate, which took me 20 minutes extra more.

Therefore, i reached airport boarding counter at 5.30 pm, but i was not allowed to board even with just hand bag. They forced me to rebook the ticket and it took extra rs. 6264.

These are my concern: —
1. If vip movement is on airport, it should be alternate route, that will help normal people to complete there journey in peaceful.

2. Even if normal entry gate is blocked, at least traveller should get the information in advance, so we can try to travel in advance to compensate the extra time.

3. At least on airport boarding point, for the current flight travellers, should get the fast entry to get the boarding pass.

4. As i remember, previously for any movement or if travellers are late, normally we would gate the call from airport authority or from indigo. This time i didn't get any call or notification, even though vip movement was there, we didn't get any alternate way to reach fast on boarding point.

Due to the above-given point, i lost my rs.6264, for rebook. I lodged the same complaint at airport authority of india, patna office on 31st january 2018 at 5.50 pm. I didn't get any information regarding this.

Kindly help me to return back my money as well as this should not repeat with other travellers.

Regards,
Rakesh kumar jha
Cell no : — [protected]

My husband and i were due to fly from thiruvananthapuram india to goa,
Flight no 6e279 on sunday 14th january.
A. When we arrived we were informed that our flight had been cancelled no explanation given and was told to sit and wait while they dealt with it, now in this airport your officers were outside not in the terminal.
B. Our flight should have left at 16.05 when they came back to us instead of going to bengaluru we had a 2 stop.
C. We had to go from trivandrum to kochi then kochi to bangalore then bangalore to goa these flights did not start until 18.15 which meant we had to sit outside the terminal for over an hour before we were let in.
D. Flight no 6e706 took of on time and landed ontime, flight 6e412 was delayed by an hour no explanation, flight no 6e236 was delayed also 2hrs delayed.
Our complaint is that what should have been a 2hr 30min traveling time including an hour for booking and an hour wait in bengaluru in which brings it up to 4hrs 30min in all ended up being just of a 12hrs journey.

We are asking for a full refund as this was our holiday and due to losing a day holiday and being very ill when i got to goa and having to take anti biotic for a chest infection, we have never in all our time flown with you and as we are publicans in our own country uk we do believe this was not good enough.
Ray & julie knight

I was travelling with my wife smt sujata majilya by indigo flight 6e-716 from kolkata to balngalore on 31.01.2018. Pnr for my wife sujata majilya is h9sy4c & ticket was booked through makemytrip with bookining id nf[protected].
Myself was also travelling in the same flight with pnr - yhtbqn.
We have kept our luggage in check in luggage and to our surprise, we saw that our brand new brief case worth rs 7000/= (Rupees seven thousand) which has been purchased by us only one week back has been terribly damaged by air line (Indigo) and photo is enclosed. This was detected only after arriving at my home.
I strongly suggest that indigo should compensate for damage made to our luggage.
There is total unprofessional approach and casual handling by indigo to damage customer's costly luggage.
I look forward for positive action plan by m/s indigo trip by reimbursing cost of our brief case of rs 7, 000/= at the earliest.

I came from mumbai 0n 28 th jan-2018 by jetairways, the flight arrived late at kolkata, i had less time to check in my baggage. Indigo customer staff came to assist me, they screen my baggage, and told me to rush and board the flight ge591 departure at 12:40 from kolkata to dibrugarh seat no 12b. Landing at dibrugarh airport i could not trace my bag, i meet indigo staff miss pinky and informed that my baggage has not arrived. She took picture of my board pass and she said i will inform you, when the baggage. I gave my mobile no.[protected]. Regarding my bag details : samsonite soft black bag with top opening zip and one side pocket zip. Inside the bag special tool pouch. Saving kit pouch, clothes, verniyer caliper, back belt, power cable, manuals, hard hat, safety shoes. My email : [protected]@gmail.com

On 30 jan, i tried to book a ticket for my wife amrita through indigo mob app. At the last stage on payment gateway the booking declined however an amount of rs 2641/- deducted from my bank account. Further i called up indigo cc and they replied that booking could not get through. However i received a email from cc avenue confirming my payment. Request resolve the issue and arrange refund at the earliest. Also confirm me through mail. It is a very pathetic experience while using the new age technology and a android app service provided by a leading aviation solution like indigo.

I cancelled a ticket with pnr-xc85sp with indigo app on 27th december 2017. I was told that i would get a refund of inr 19719 within 7-10 working days but unfortunately i haven't received even a single penny till date. I have been calling them for the past 10-15 days and been sending mails but i don't receive any reply on time and they asked me to contact concerned bank and fill a dispute form send a copy of the same to customers. [protected]@goindigo.in but even after that i didn't receive any reply from indigo. I have to call them even to get a reply. Concerned bank has given information saying that they haven't received any such amount from indigo and moreover they say that if the firm has sent the refund it would directly reach my account without any delay. For every mail i send i get the same reply stating that the amount has been refunded. As a proof i had also sent a copy of my bank statement to airlines call centre mail id. All that happens every time is that i am put on hold for an hour or even more and i am not provided with any useful information. This is a very disappointing act and it feels disappointing to report this as an act of fraud by the firm and i request for strict actions against the airlines so that my concerned amount is refunded.

Travelling from mumbai to muscat - 6e081 30.1.18. Pnr zcis3m.

My baggage lock was opened without my permission and lock was missing. Passenger's baggage cannot be tampered, lock opened, without the passenger's permission. I am not sure where was the lock tampered with, whether it was in mumbai or at muscat. I need to know the reason for tampering with my baggage. This is unprofessional and needs an explanation.

I had a flight at 5. 00 am today to jaipur i was at the airport at 4.10 your security check in took time and i didn't hear any announcement for the flight. When i went to the counter they said they can't board the flight. I told them that i have new job to join they said that they can l take a flight of 2 but that will charge me an extra of 5000 rupees, i told them that at present i can't afford it thet were laughing at me when i was in tears and begged them that they can let me board it as there was time but they made me run from one counter to another and dint consider anything. I am in shock don't know about my new joining. This is a pure harassment and you need to refund my full fare. Your staff behaviour let me to a break down only one staff was help full who helped me in staff clearence gate. I will not let this go because i am to torched and will not let this go of if your don't refund my money

I am a regular traveller by indigo airlines. I travelled with my wife ms. Sheila rajan varghese on 17th november 2017 by indigo 6e 6939 from mumbai to bangalore. My pnr was b6d5hy. I lost my boarding pass which i need to claim lta from bsnl office where i am working. I will be retiring in march 2018 so i need it urgently to submit my claim.
Kindly send me a copy of boarding pass to my email address before my retirement.
Regards
Rajan varghese

— original message —
Subject: #soft acknowledgement (Hr profile - indigo february 2018)^
From: "hrm - indigo group"
Date: mon, january 29, 2018 9:04 pm
To: simran. [protected]@lntglobal.in

Greetings for the day!!

Dear candidate
Please open the attached file for the details of our new hiring in indigo group.

Best regards
Hr - indigo corporation
This was the message that i got and i dont even know if its fake or not.
He gave me ifsc code: barbokanthr, acc no:[protected] and the account holders name: manoj kumar

I travelled from Bangalore to Visakhapatnam on 28-jan-2018 with PNR EB64VP. Scheduled departure at Bangalore 19.05 and reached Visakhapatnam at 20.30. I checked in my suitcase at Bangalore airport. After reaching Visakhapatnam, I collected my suitcase normally. No abrupt damage observed. After reaching home at 21.15, observed 3 holes in equal distance were drilled on my suitcase. Immediately informed the same to customer care and there was no positive help from airlines. I want to know what's the reason and why it happened to my luggage.

I booked the flight from delhi to varanasi on 25th jan. Flight timing was 8:15 am however it was delayed by 1hour and they didnt give me the information about flight delay. I cancelled it on 10:36 am by makemytrip as i booked from makemytrip.
They refused to give refund as i raise the request after three hours. And their customer executive didn't know how to talk with the customer.

Myself niranjan kondvikar and my wife varsha kondvikar had booked on indigo flight 6e103 (Pnr no. Djn8wr) departure 22.20 hrs on 14th jan from pune to banglore. We had a booking on srilankan airline ul0174 departure 3.35 hrs on 15th morning from banglore.

However, your flight 6e103 was enormously delayed. Last departure time indicated was 1.05 hrs on 15th morning. Even then we could have managed to get our flight to srilanka. However, 6e103 left for banglore at about 1.45 am from pune reaching banglore at about 3.15 am. There was no chance to catch our srilanka flight which we obviously missed.

Apart from the agony, we had to book flight to hydrabad from banglore - 6e602 - 5.25am departure (Booking ref no. Tif48x) costing rs. 5326/-
And catch the flight from hydrabad to colombo - departure 10.15am costing rs. 19124/- additionally.

Moreover, our return ticket from srilanka got cancelled as we could not board flight to srilanka from banglore. This added to our agony of further spending srilankan rs. 52090/- (Iundian rs. @ 26000/-)

Overall 14th jan delay of indigo 6e103 costed us rs. 50450/- more.

Since it was not a small delay from indgo side which takes so much pride on on time schedule adherence, why indigo should not compansate and pay this amount back to us?

We also later understood that, 6e103 is normally delayed to large extent.

Niranjan kondvikar

Myself drshrikant perka, was travelling by 6e-202 from nag-del on 25th jan2018. I missed my flight n was directed to booking office for reappointment where i was being attended by a female staff. She showed me the fresh charges. I enquired her abt price differences online n suddenly this lady ritika gokul mishra id 20622 (Not sure) uttered with sheer arrogance.."to aapko jaha sasta padta hai waha se kar lo". When i asked her details she refused to surrender. I saw her name on name plate n asked her full name she said it's just ritika, that's my full name. I took her to helpdesk but her arrogance even scaled higher n she didn't say a single sorry atleast throughout the event.

I travelled by indigo on 25 jan 2018 from coimbatore international airport to kolkata, via chennai. I gave the indigo two checked in baggage, out of which one of my trolley was with cover, but iwas shocked when i received my bag at kolkata airport which was without the cover as my trolley was without cover, no information was given to me abot this. My pnr no for the flight with indigo was bd18mt.

Hi.
I booked flight from bangalore to mumbai and return yesterday, 25th jan 2018 for travel on 19th april 2018. I kept the booking on hold to pay later. As per website the deadline to pay is 6hrs or 72hrs before travel date which ever is earlier. But on 26th 13hrs i found the hold ticket is cancelled. This looks like cheating customer. Pl can you help to fix.
Following is for your investigation.
—
Aekk7q [protected] hold 25jan18 13:04:21 (Utc) needs payment
—

Regds
Suvendu mahapatra
Mobile :- [protected]
Email:- [protected]@yahoo.com. Sg

I had been sitting for my flight to nagpur from pune at 11.40 from 9 am. They made no announcement nor any call for my name. I went at the counter at 11 am and they said the boarding has been closed.
After that they made me feel that i am some derogatory person and insulted me. Neither did they refund my money back. I haven’t seen such unprofessional behaviour from someone this qualified.
Will never travel with indigo again.
Worst experience ever.