IndiGo Complaints & Reviews

Hi Manoj,

We would like to clarify that IndiGo does not engage in any unauthorized person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointment and recruitment related work are handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorized officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants / candidates. We would suggest you to please visit our Careers website and upload your resume at: http://bit.ly/2xLBuer
If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

Regards,
IndiGo Team

I drop my money bag at scanner tray but mistaken take up money bag. I travel Indigo air linnce 22/01/2018'5.15am chennai to kolkata. I drop money bag security east side indigo counter. please inform me what I do present. where my driving licens, car digital paper job Id.
Feedback to my email
[protected]@gmail.com

Hi Krishna,

We regret the inconvenience caused. As checked, the case was not reported at arrival customer service desk, due to which we are unable to take it any further. As per policy, all such cases need to be reported at the destination airport for us to be able to assist the passengers in the best possible manner.

Regards,
IndiGo Team

Hi Pankaj,

We regret the inconvenience caused. We believe someone from our team is already in touch with you.
Please let us know in case any further assistance is required.

Regards,
IndiGo Team

Hi Niranjan,

We sincerely regret the inconvenience caused to you due to the delay in flight 6E-103 from Pune to Bengaluru on 14th January 2018.

As checked with our concerned department, flight 6E-103 was delayed due to Air Traffic Congestion at Bengaluru Airport. We sincerely regret any inconvenience that may have been caused to you in this regard. However, please note delay due to congestion are unpredictable and beyond our control.
We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control. We do realize the impact of a flight delay on the convenience of our passengers however, our operations depend upon various external factors. We have taken your feedback into account to ensure a more hassle-free experience on your next journey with us.
We do understand that waiting for a flight can be an inconvenient experience, therefore in compliance with regulatory guidelines, we ensured that refreshments were served to you, since the flight delay was more than 2 ½ hours.

Kindly visit https://www.goindigo.in/information/conditions-of-carriage.html?linkNav=conditio...⇄ Clause 11.4, for more information In case of delay or cancellation of a flight operated as part of the Connected Segments
Hence, we are unable to accept your request for any compensation in this regard and are hopeful that you will understand the need for our policies and see this matter in the right spirit.
We highly appreciate your patience and understanding in such situations and look forward to serving you on board soon.

Regards,
IndiGo Team

Hi Mr. Singh,

We regret the inconvenience caused. We believe someone from our team is already in touch with you. Please let us know in case any further assistance is required.

Regards,
IndiGo Team

Dear Sir,
Please check, and understand my complain point before responding something unrelated.
1. the booking was done on-line not through the call center
2. The booking was done on 25th Jan 18:00 hrs (for 19th April) but was cancelled by your team on 26th Jan 13:00 hrs
3. As per your stated policy it should be valid for me to pay at least on 26th Jan by 13:00 hrs which is very much within the stipulated deadline.

Please just do not repeat your policy again and again instead just think life a client and check why your team played this mischief. The real reason I can see is I wanted to avail the discount for republic day and someone from your team cancelled it to allot the same to favor some friend.
All facts are in your data base please investigate sincerely if your are really serious to fix such mischief.

Hi Vimal,

As checked, your flight was cancelled due to low visibility at Delhi Airport. We regret the inconvenience caused.

Refund of INR 4576.00/- has already been initiated from our side on 2nd Jan, 2018 against PNR EC9EMZ!
As per our internal policies, the refund will be processed to respective agency.
Let us know if you need further information on this.

Regards,
IndiGo Team

Dear Akshaya,
We understand you were unable to board 6E 312. As checked, you reported to our check-in counters at 07:29 hours for a flight scheduled to depart at 08:00 hours. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late; however, as you had reported after the counter closure, our staff could not accept you. As per our policy, check-in counters close 45 minutes prior to the scheduled departure and our boarding closes 25 minutes prior to the scheduled departure. Also, we advise our passengers to reach the airport 2 hours prior to the scheduled departure to avoid any last min hassle. Further, our staff offered you re-accommodation as a customer service gesture. We'd like to clarify that re-accommodation is not followed as a policy, but with the intention to help our customers reach their destination at the earliest. We request for your understanding in this regard.
Let us know if you need further clarifications on the same, someone from our team will get in touch you.

Regards,
IndiGo Team

Flight NO 6E 215 From Kochi to Mumbai Date of travel :[protected]

PNR no. : EEWTQN

Passenger List E Ticket No
Aditi Darne Seat 3C EEWTON
Harshal Darne Seat 3A EEWTON
Suruchi Darne Seat 3B EEWTON

Email id : [protected]@yahoo.com
Mobile :[protected]
Boarding pass of all hte pessangers are required to claim LTA

Hi ( nd Tiwari ),

We regret the inconvenience.
Request you to please share your PNR number so we can investigate in the matter.

Regards,
IndiGo Team

Hi ( pgt ),

Your flight was cancelled due to bad weather at Bengaluru Airport. We know that the flight cancellations aren’t a pleasing experience & we truly regret this experience however this was due to uncontrollable reasons. We would like to mention that in an event wherein a flight is cancelled, passenger can opt for a full refund or an alternate IndiGo flight subject to availability and as checked in your case, you opted for the alternate IndiGo flight and duly travelled to your destination. Hence, we won’t be able to process full refund in this case.
We request your understanding in this regard.

Regards,
IndiGo Team

Dear Sir,

I am not asking for full refund. I am only asking for Rs 8000/- extra you have charged for my opting for change in flight schedule from 15th jan to 17th January 16.15 hrs flight.
You have cancelled the flight for whatever reasons and gave me an alternate flight. I had already paid for the flight charges. I am only asking for penalty charges of Rs 8000/- and not the full refund.
When I make changes you asked for modification charges. In case you change the schedule then my penalty charges requires to be refunded. Please note that I am not asking for refund of fares. You cannot charge penalty of Rs 8000/- for changed flight if you are not able to take me by that flight.
You have good reasons for cancellation of flight. I have been given alternate flight for which I had already paid.

Hence please refund only the penalty which is fair in this case.
Thyagarajan

Flight 6e 346..blr to Mumbai..suppose to reach 13..but for u meherbani..I missed all the things..How can. I accept 2 hour laye ..For money u taken earlier on high demand basis..And service what u give

Dear Kritika,

We regret the inconvenience caused. We request you to kindly share your booking reference / PNR number so, we can look into this and assist you further.

Regards,
IndiGo Team

Hi Sneha,

We regret the convenience caused. Kindly give us some time to investigate in this matter.

Regards,
IndiGo Team

Hi Rama,
We regret the inconvenience caused. We understand how delays can impact our customers and therefore we make every possible effort to minimize such delays.
We request you to kindly share your booking reference / PNR number so, we can look into this matter and assist you further.

Regards,
IndiGo Team

Hi Ramaraju,

We regret the inconvenience caused. We believe someone from our team is already in touch with you. Please let us know in case any further assistance is required.

Regards,
IndiGo Team

Thanks for reply, I have read your policy & understand that rescheduling of flight can be done but in unavoidable circumstances, Please let me know how many times rescheduling can be done ? A customer who has booked flight is not supposed to look after your massages & IVRS phone calls each & every day. What option is left with a customer as only you flatly say cancel the ticket without any charge but will it solve the customer's problem it means, are you not asking to bought same tickets at higher rates? Your call centre is worthless it cannot give the proper reply .
First time when my flight was rescheduled I opted for flight move but because you repeatedly rescheduled the flight it seems that you were not able to render the services promised.
You are bound to pay me the compensation as asked at an early date.

Regards,
Rakesh Bhatnagar