IndiGo Complaints & Reviews

This incident is of 1st march 2018 flight 6e 441/438 varanasi to bangalore via chennai wherein i had to change flight in chennai and my checked in baggage was also supposed to be transferred into the same flight 6e 438 from 6e 441 but it was not done and the checked in baggage was not transferred to the correct flight and hence to the final destination timely and the baggage management staff was not having any information and could not track the baggage. The bag was not put into the proper transit and was lost which caused a huge inconvenience to me and my infant baby with whom i was travelling all alone.
The bag was supposed to be transferred in chennai to another flight as i was travelling through connecting flight via chennai but when i reached my final destination which was bangalore, my baggage was missing and baggage services people could not locate the baggage and the relevant departments were not at all cooperating and then somehow they found that the baggage could not be put in the correct flight in chennai and hence it was put into the another flight from chennai to bangalore and after about 2 hours of inconvenience and mental tension and my lot of screamings and warnings they came into action and found my baggage which came to bangalore through another flight later on..
This whole incident caused a great inconvenience as i was travelling with my 5 months infant all alone and has made me realise to think thousand times before booking tickets with indigo especially when you are travelling with connecting flights as this shows that their baggage management service especially that operates for connecting flights is really pathetic and the baggage grievance redressal system is very poor and unmanaged. The respective departments are completely failing to cooperate with each other or inform each other under such circumstances so that customer does not face any inconvenience but they don't even bother about the worries and mental harassement a passenger faces when the baggage is missing and the airlines department is completely unable to track and even to connect with the relevant department and authorities.

Pnr no. Ofmvut date 24.11.18 fight no 6e527 hyd to trv via bangalore

I have booked the above flight leaving hyd at 11.50 and i was told that the fight willb delayed by one hour. I reached hyd at 10.30. & information counter confirmed delay of the fight by an hour.
When i went for check in i found that my ticket was shifted to flight 6e 706 leaving at 14.50 without my permission. Even though i complained at the counter and requested to meet the manager, my request was turned down. There was no body to help. I was made to wait for four long hours without food and water. When i sent a compliaint i was given a paltry coupon of rs.500, that for my next jouney. The meal coupon amount was not refuned to me.

Above all, later i found that fight for hyd - tvr via chennai is much cheaper than hyd - tvr via bangalaore. Thus indigo has voilated all dcga gudelines and also swindled money by taking excess money for travel thru a cheper route.
I request you to
(I). Refund the excess amount collected from me on account of change of flight
(Ii). Compensate me for the delay, not rpoviding food as per dcga guidelines
(Iii) also refund the meal coupon amount to me. The unused coupon is still with me.

Plz provide an early resolution failing to which i will be taking up the matter with ddcga.

Dharmarajan e [protected]

I had a flight in indigo on 28 feb from dehradun to ahmedabad (6e 755/658) which was a non stop flight from dehli. It is brought to your notice that i am a frequent flyer in indigo but on this flight from dehli to ahmedabad, there were excess of mosquitos and the same was experienced by other passengers too. This should be taken seriously by the concerned staff as we all are aware of dangerous diseases like malaria, dengu and etc. Indigo being a professional service providers must seriously look into this matter as matter of health safety.

Dear indigo management,

Are you united to cheat?

I believed your service since past 8 years now i am leaving your bookings i will move to any other flights other than you for sure as a digital marketing specialists i will try my level best to break your business. If you don't warn that # in desktop service given bad service to me and no mercy on my dry lips of request to them to give decline in total cost of baggage price ticket was 2500 rs baggage charged without any shame # 4500 rs paid today to get into the flight all include manager and this desktop girl all are eating #s of baggage shameless indigo shameless girls.

Bangalore airport indigo airline desk girl really rude, i faced excessed baggage of mine around 13+ kg's extra luggage, that girl charged me 4500 rs to move into the flight where i was already late, i was not with enough money which was shocked to me for that price ticket was just of 2500 rs for extra baggage charged in thousands i went in shock that girl was really rude i said i will complaint to the indigo airlines social media she replied what ever you con't pick my hair, then i finally called to manager she said our system won't accept in that less time of flight despatch i was really confuse to pay just for domestic airline baggage that huge amount double of what fight ticket costs, i asked them for some decline in total cost without mercy your indigo staff really troubled me without mercy i won't purchase a ticket from your airlines and i will tell maximum people to stop buying today afternoon what i faced was not normal and i will promote this show in social media she replied you con't do anything all our staff and managed well united, if you don't speak with her about me i will make it mess for that shocking amount you took as my #.

Train them to not eat # of customers on the name of baggage without mercy let them to take little less amount if a person on urgency or lack of amount no mercy no not at all if i want to leave she is just doing her duty looking so beautiful by face but this # is good for that work not for helping people on budget how the hands taken her take money from me in thousands just for extra baggage she won't even cared to give little discount she replied this is not the place to give discounts
Indigo airlines bangalore airport i will never travel in your flight i will show how you miss your business

6e 139 kolkata to agartala is delayed but in airport there is no announcements! Nobody was present in the floor! I got a call from indigo that flight will start by 8 o'clock but it was started after 8, when we are asking about why it is delaying? Indigo worker (A blunt guy) used abusive words! I have missed some important meeting due to this issue, this kind of harassment is very common from kolkata indigo workers!

Dear indigo team,

I am totally disappointed the support you provided for this pnr qcuegz traveling from mumbai to bhubaneswar on 22 feb 2018.
Please find the trouble that i faced on that day:

I with my wife had booked a flight from mumbai to bhubaneswar at 10:20 a. M and the boarding time was 9:35 a. M. I have reached the counter at 9:40 due to delay of international flight by 45 minutes but your support staff did not allow for only 5 minutes. After i explain the situation they ask me to wait to check the availability of next flights. Vijaya from the customer support ask me to come at 14:15 to check the availability of next flight and ask me to pay another 2000 if any flight is available. When i reach the counter your support person informed me that to pay a full amount of another 23000 for which i said no to her. Then she talk with vijaya and told me there is only one ticket available but i showed her with my mobile that there is 2 ticket available but she said it is showing wrong information and she ask her desk and showed me only 1 ticket is present for that day for which i can not travel. I request her to book for the next day but she said i need to pay whole amount for which i refuse to go for it and after whole day frustration i return back around 16:00 after a stressful day. On 23 feb 19:38 i got a mail that there is another rs 2000 pending which surprised me very much.

Few point i want to mention here.

Your customer support in mumbai is not friendly at all. They told me lie and keep me waiting for whole day and with out any confirmation from my end they send me a mail on the next day that they booked a ticket and i need to pay for that.

What i lost as a customer :

Lost money of rs 11100 for missing boarding pass for 5 minute which could have been avoided + i have to book a lodge and another flight which cost me another rs15000.
I lost faith and trust for indigo service.
Whole day waiting in airport.

Please make sure this complaint a high priority one and resolve this issues.

Thanks,
Sukanta

Dear Sir,

This was the great humiliation done by Indigo Airlines to travel on 16/2/2018 giving reasons of Cancellation of ticket which was completely false statement as I have not received any intimation through mail or phone call neither refund of total amount by any of the concerned Indigo or IRCTC flights website.
Indigo has hampered my personal dealing of worth two crores at Chandigarh due their negligence and false...

Hi i was traveling with indigo from jaipur everyone was so supportive but there was a girl in customer service shalini chalotra very unprofessional behavior and very rude. Please don't hire such uneducated people it will unnecessary effect your company name and i want you to do something as i have already given the name of ground staff girl based in jaipur international airport

Hi today i face some very unusual personal issues with indigo staff they are allowed lots of people to carry more then 15 kg wt in-hand luggage but when i came they stopped me 2 times, first time when i came to check in the indigo staff came to me and said it is not allowed to carry more than 7 kg and parallel they are allowed lots of people to carry more than 15 kg with 2-3 luggage for single person, i was not deny to put my beg in check in but when i saw they are not same and fighting only with me then i started asking questions why they are allowed other they instantly said lie, and started given me # reason, i am really getting frustrated then i asked him to connect me their senior he himself said i am the senior, it was really a joke from the indigo staff the person who are only watching people could not be the senior staff they were not ready to make meeting with any senior responsible person even i do not find any kind of complaint registered

My sister was traveling from mumbai to indore by flight no 6e-741 and wheel chair was prebooked we had to wait 30 minutes for wheel chair and i had to complain three times at counter but no response was coming. It is shame on indigo to handle senior citizens and request u to take action, as my sister has spine problem in spite of telling them no of times they were unable to provide wheel chair, so i request you to penalise them for the delay

I received an email regarding airport jobs on my mail id.in that email all the description as well as contact person's phn no. Was given. I called on that number. There was one guy named raj malhotra who picked up the phone and explained me about recruitment process. He gave me the mail id of indigo hr and told me to submit my documents on that id. Next day i submitted it, after few hours i received one confirmation mail by indigo stating...

I paid almost rs. 50, 000 for 4 tickets, you know that i am a frequent traveler and i use only indigo for my travelling. It was urgent for me to reach bangalore this is the reason i accepted the re-accommodation that was provided to me, but i am not happy with the services i have been receiving from indigo.

You do not consider frequent flyer like other airlines. The adjustment that was provided to me was near to nil in comparison to the amount that i paid for new tickets. I have many trips planned for this year but i do not look forward to flying with indigo again.

The traffic is something that cannot be anticipated, and i had to travel from a very far distance to patna airport and on the way when i realized that i would not be able to reach on time, i called the customer support. Indigo should definitely consider passengers travelling from distant places, because in bihar not all the road and infrastructure are well maintained due to which today i lost almost rs 33, 000 to indigo and you still do not want to consider the situation and time. I was expecting a refund that i could use for my future travel, but i see indigo is not interested in retaining frequent flyers.

I am really disappointed with indigo and it services.

Thank you,
Pankaj choudhary

Today was my flat at 7.55 i reached airport at 7 and stand in the que or suddendly show the time that it is 7.30 and and i ask to the attender to please allow me to go first then he told me please be in a que you get your chance and when i get my turn the counter is closed and they take me for the reschedule and ask me 8000 why is it so.. And where is my default... I want my money back.. Because here is not at all my fault

I booked two tickets to delhi to goa pnr no. K7de8l on 22nd feb 2018 and return tickets on 26thfeb 2018 pnr no. Lsdlwx by airasia. I called the indigo airlines on 14ty feb 2018 to prepond my booking to delhi to goa from 22nd feb 2018 to 20th feb 2018. I got a mail from there side they postpond my tickets on 28tg feb 2018. I called the indigo airlines again on 16th feb 2018 to check this booking and explain my case to them. They ensured me i got a call back with in 6 hours. Then i again wait for 48 hours i call them again on 18th feb 2018 in evening and explain my case again to them they again say wait 2 hours and i told them to tranfer my call to your and senior they start saying he was busy i wll arrrange a cl back in 15 mins then i again wait for 5 hours i ddnt get any call from airlines. Then i again cll them in afternoon i explain all this to them they say our senior is busy i will definitely arrange a cl back to u. So i told them to put me on hold they hold me for 10 to 15 mins and say he was busy right now and we checked your consversion with our associate for ticket rescheduling its not our fault so we dnt prepond tht ticket or we charged u again for again rescheduling your flight. I got all my other reservation on 20th feb 2018 i dnt get any tickets by them i booked new fresh tickets for 20th feb 2018 and return on 23rd feb 2018 tht pnr no rmsbtm and return pnr no w6ku5b its coat me 34000rs more and 26000rs befor i got loose of 60000rs on these flight please help me

Main sanjay kumar chaudhary indigo airline ka regular passenger hu.
Abhi tak koi answer nhi aaya indigo ki taraf se...

Mera journey guwahati se kolkata indigo flight no-6e 596 pnr no-i7mygl dtt[protected] ko tha. Lekin mera flight 04.00 hours delay hone ke karan mera flight guwahati se lagbhag 1950 ist par take up hua. Jab main kolkata airport par pahucha to malum chala ki baggage belt no - 02 se milega lekin mera baggage belt no - 02 par aaya hi nhi to main kolkata airport ke customer service par complaint kiya to kolkata customer service wale khabar liye to malum chala ki mera duffle baggage kolkata n bhej kar bangkok bhej diya gya hain. Tab hamase officer ne duffle baggage missing ka form bharaye aur bola gya ki aap wait kijiye aapka duffle baggage[protected] ko bangkok se kolkata next aane wali flight se 0325 ist se return aa jayega to maine waha par 0325 ist tak intajar kiya bhir bhi duffle baggage nhi aaya to bola gya ki aapka baggage aap jis hotel me stay karenge waha delivery kar denge. Lekin sham tak koi reply nhi aaya to main[protected] se[protected] tak diye gye no-[protected],, [protected],, [protected],, and customer care gurgaon - [protected] par 50 se 100 times phone karte the to yahi reply aata tha ki aapka complaint kar li gyi hain aur abhi aapka duffle baggage trace ho rha hain. Mujhe es dairan financial, tension and mentally harassment se gujarana pda. Aur mera duffle baggage dtt[protected] ko lagbhag 2215 ist ko mila tab mera lock 🔒 toda gya tha tab deliver karne aaya man se complain bhi kiya to usne pic lekar gya aur broken karke mera mobile (Samsung core) along with the sim and charger nikal liya gya tha. Ye sab galati to indigo service ka hain esliye mera mobile and charger ke liye compassion diya jaye jisase main apana mobile and charger purchase kar saku.
Nhi to mujhe koi aur legal rules apanana padega.

Sanjay kumar chaudhary
Mob-[protected]/
[protected]
Kumarchaudhary. [protected]@gmail.com

Dear sir/madam,
I am a regular traveller by your airline since the time of its launch.
Off late i am the victim of repeated flight cancellation from your side due to which my travel plans have been affected quite badly.
On 17.01.2018 i had booked from nag to blr and onwards to trv. But at the last moment i got intimation that flight was cancelled and hence i opted for refund.
Again i booked for travel from nag to trv on 23.2.2018. Once again i was intimated that flight was cancelled and indigo unilaterally booked me on alternative flight via indore delhi to trv. On calling the helpline they didn't bother telling me that another option was available via blr to trv. By the time i learnt of the same it was too late to travel. I was forced to cancel and thereby incurred a loss.
This does not reflect well on a professional airline and it seems you don't care for the customer. Your call center people too are rude and unhelpful.
Kindly remedy the situation please.

Pnr are iiucxh and jfzq9d

Travelled in flight 6e-528 from new delhi to lucknow on 13th february 2018 with pnr eg86pa. Airline destroyed my checked-in bag to the point of making it useless. The luggage was unfit to be loaded in the conveyor belt, and was dumped in one corner of lucknow airport without anyone bothering to even inform me. As it was the last flight arriving in lucknow airport the airport did not have any indigo or aai staff available to make a complaint, which is very convenient as per the airline's damage claim policy.
The flight was already delayed and i was forced to return home.
Raised a complaint with indigo feedback, both on the website and through e-mail (Crn[protected]h4w0t6 and crn[protected]f4t3t8). I received one generic reply from mr. Manish kumar tiwari (Customer relations) who had very obviously not even read the contents of my feedback. All this despite me being an indigo frequent flier.
I want complete compensation for my damaged property and a proper apology for this horrible treatment of customers.

I've received an email from a person named sudhir shrivastava who claims to be hr at indigo airlines gurgaon saying they have a job to offer me and are asking me to deposit certain amount as security. I think this email is fake and that's why i thought i should reach out indigo to tell about this.
I'm attaching the image of the letter i received.
My email is apoorva. [protected]@gmail.com
Thanks.

I have booking my indigo flight ticket. But my spouse name after marriage no id proof but i have marriage certificate but only indigo airline not accepted marriage certificate id. I done request change name and given marriage certificate and old name aadhar send indigo mail. My spouse name change request pending and pending my issue. No solve airline costomer....

09th february 2018, goa airport, we were 21 passengers travelling together having tickets spread over 3 pnrs (Pnr - xgjvyq, vyr8rs, m9u29c). Our total luggage was weighed together and it exceeded by 5 kgs. We requested to allow the same considering the large number of passengers, but your manager ms denise did not allowed a single kg and charged rs 1500 for 5 kg. Further she employed her total team to check and weigh our hand luggages to find out something else. She did not gave us the boarding pass for long time and by the time she lost one of our boarding passes. A duplicate pass was issued. Final boarding announcement started and we had 2 kids in our lap. Any how we boarded the flight in the eleventh hour. It was worst experience in my life. We have to think 10 times before boarding any indigo flight in future. Airlines never ask for extra baggage charges for 1/2 kg or 1 kg in general. Thus for 21 passengers 5 kgs are nothing.