IndiGo Complaints & Reviews

On 29/12/2017 i booked flight ticket from chennai to kolkata through indigo app. But without receiving ticket the amount of rs[protected]+3607 two times). And got message from you that the transaction is declined. Also i got an email message on 31/12/2017 from ccavenue that the refund request has been sent to bank and amount will credited within 2 - 4 days whereas till today my amount has not been credited to my account. Once again i request...

Dear indigo,

On 31st of january 2018, i was travelling from patna to bhubneswar (Connecting flight from kolkata). The gate number for boarding was 18 as per the boarding pas. But as sometime, it get changed so, to get doubly-triply sure, i asked the indigo staff members and confirmed it. I was at the gate number 18 but found that they were asking for passengers travelling to chennai. The space was heavily crowded but i managed...

Sir

On 26th january while making payment of the ticket pnr no. Ucb6rp thorugh your ivr was declined from your end. The same time i got an sms from my bank that the amount has been debited from my account. Immediately i informed these things to your customer care and they assured me that the same amount will be credited back to me at the earliest. So i made the payment again for the booked ticket. I am very sorry to say that...

I was travelling with my wife smt sujata majilya by indigo flight 6e-716 from kolkata to bangalore on 31.01.2018. Pnr for my wife sujata majilya is h9sy4c & ticket was booked through m/s make my trip & booking id is nf[protected].

Myself (Mihir kumar majilya) also travelled in the same flight with pnr –yhtbqn with same flight no 6e-716 from kolkata to bengalore on 31.01.2018.

We have kept our luggage in...

The customer relations team of indigo sent me a mail giving me a rnn number for the refund of pnr-xc85sp to verify with the bank manager. I have already approached the bank more than 5 times with different reference numbers provided by indigo team but every time i get the same response from the bank that the merchant hasn't sent any amount to my account and this time also the manager verified it himself and he told me that the merchant (Indigo)...

I already had a complain regarding my flight as of 31.01.2018, make my trip was the organization through which i had made the booking do as a part of the courtesy, they took the time to speak and listen to me but, indigo offical are so rude that they are not even concerned to look into this matter. They find themselves that they are not at fault buy keeping a small amount of the customer and when the customer are caling them after listening...

Sir / madam,
I had booked a round trip from bangalore to mumbai (12th jan, 2018) and from mumbai to bangalore (16th jan, 2018), through indigo airlines, booking id reference a8f8hv. I rescheduled my return journey to 15th jan, 2018 by calling indigo customer care. I was told that i would be required to pay additional rs.3, 952/- at the airport. On 12th jan i paid this amount through my sbi credit card at the airport counter manned...

My luggage (Two pieces) were booked on flight 6e 176 on 25 jan 18 from mumbai to delhi pnr gec77q. On arrival at delhi i found that the handle of my black suitcase was uprooted from the body. Obviously the luggage was not handled properly. I took the item to the indigo counter next to the luggage belts at the delhi airport and filed a complaint. The staff present at the counter took photographs of the broken suitcase and informed me that...

I made booking yesterday for del to patna. But booking is made by company agent so details as provided by company to him are registered. Want to make some changes in the mob. The office no. Registered so in case of any urgent notification call will connect to office landline no. And same with email id, any mail will be sent to company id not directly to me or will be moved to spam box
Mistakenly entered my office mail id kindly help...

Hi sir/madam,
I supposed to board through indigo pnr - f6rs4l-6e902 at 1810 from patna to bangalore.
I was not allowed to enter on airport through entry gate, due to vip culture, and forced me to go to the airport through the exit gate, which took me 20 minutes extra more.

Therefore, i reached airport boarding counter at 5.30 pm, but i was not allowed to board even with just hand bag. They forced me to rebook...

My husband and i were due to fly from thiruvananthapuram india to goa,
Flight no 6e279 on sunday 14th january.
A. When we arrived we were informed that our flight had been cancelled no explanation given and was told to sit and wait while they dealt with it, now in this airport your officers were outside not in the terminal.
B. Our flight should have left at 16.05 when they came back to us instead of going to bengaluru...

I was travelling with my wife smt sujata majilya by indigo flight 6e-716 from kolkata to balngalore on 31.01.2018. Pnr for my wife sujata majilya is h9sy4c & ticket was booked through makemytrip with bookining id nf[protected].
Myself was also travelling in the same flight with pnr - yhtbqn.
We have kept our luggage in check in luggage and to our surprise, we saw that our brand new brief case worth rs 7000/= (Rupees seven...

I came from mumbai 0n 28 th jan-2018 by jetairways, the flight arrived late at kolkata, i had less time to check in my baggage. Indigo customer staff came to assist me, they screen my baggage, and told me to rush and board the flight ge591 departure at 12:40 from kolkata to dibrugarh seat no 12b. Landing at dibrugarh airport i could not trace my bag, i meet indigo staff miss pinky and informed that my baggage has not arrived. She took picture...

On 30 jan, i tried to book a ticket for my wife amrita through indigo mob app. At the last stage on payment gateway the booking declined however an amount of rs 2641/- deducted from my bank account. Further i called up indigo cc and they replied that booking could not get through. However i received a email from cc avenue confirming my payment. Request resolve the issue and arrange refund at the earliest. Also confirm me through mail. It...

I cancelled a ticket with pnr-xc85sp with indigo app on 27th december 2017. I was told that i would get a refund of inr 19719 within 7-10 working days but unfortunately i haven't received even a single penny till date. I have been calling them for the past 10-15 days and been sending mails but i don't receive any reply on time and they asked me to contact concerned bank and fill a dispute form send a copy of the same to customers. [protected]@goindigo.in...

Travelling from mumbai to muscat - 6e081 30.1.18. Pnr zcis3m.

My baggage lock was opened without my permission and lock was missing. Passenger's baggage cannot be tampered, lock opened, without the passenger's permission. I am not sure where was the lock tampered with, whether it was in mumbai or at muscat. I need to know the reason for tampering with my baggage. This is unprofessional and needs an explanation....

I had a flight at 5. 00 am today to jaipur i was at the airport at 4.10 your security check in took time and i didn't hear any announcement for the flight. When i went to the counter they said they can't board the flight. I told them that i have new job to join they said that they can l take a flight of 2 but that will charge me an extra of 5000 rupees, i told them that at present i can't afford it thet were laughing at me when i was in tears...

I am a regular traveller by indigo airlines. I travelled with my wife ms. Sheila rajan varghese on 17th november 2017 by indigo 6e 6939 from mumbai to bangalore. My pnr was b6d5hy. I lost my boarding pass which i need to claim lta from bsnl office where i am working. I will be retiring in march 2018 so i need it urgently to submit my claim.
Kindly send me a copy of boarding pass to my email address before my retirement.
Regards...

— original message —
Subject: #soft acknowledgement (Hr profile - indigo february 2018)^
From: "hrm - indigo group"
Date: mon, january 29, 2018 9:04 pm
To: simran. [protected]@lntglobal.in

Greetings for the day!!

Dear candidate
Please open the attached file for the details of our new hiring in indigo group.

Best regards
Hr - indigo corporation
This...

I travelled from Bangalore to Visakhapatnam on 28-jan-2018 with PNR EB64VP. Scheduled departure at Bangalore 19.05 and reached Visakhapatnam at 20.30. I checked in my suitcase at Bangalore airport. After reaching Visakhapatnam, I collected my suitcase normally. No abrupt damage observed. After reaching home at 21.15, observed 3 holes in equal distance were drilled on my suitcase. Immediately informed the same to customer care and there was...