IndiGo Complaints & Reviews

This is with reference to the delay in the flight of indigo flight flying from jammu to delhi vide reference no ujvlnh in the name of my daughter vidya kumari.

The flight was scheduled to depart at 3pm but we received mail from indigo that flight will be rescheduled at 5 pm due to some reasons. Later on my daughter applied for cancellation and refund on make my trip. But to our surprise we got only 927 and rs 3000 was deducted on for cancellation charges.

It is really painful for us and shameful for you that flight delay is due to you and cancellation charges have been charged to us.

Request you to refund the cancellation charges.

If that we would have boarded late on airport we would have not been allowed to check in but if flight has been delayed by you and we have applied for cancellation we are charged for rs 3000

It is really disgusting and shameful on part of you and a clear bad customer services on your part.

Regards
Anil koul
[protected]

I was scheduled to board flight 6e 811 from kolkata to patna. Gate no allotted was 23. I was directed down stairs which housed gates numbered from 23 a to f. 15 mins prior to boarding when i showed my boarding pass the staff told it's upstairs. I reached the gate @11.40 but the staff denied admitting me. I missed the flight by sheer negligence of your staff. Pathetic support staff.

Date - 14.03.2018
Clint no. [protected]
Dear sir/madam,
Please take information about left wallet on terminal no.2 new delhi in which
These documents were as :
1. Pan card - no. Auits7227b
2. Cash-approx rs. 12000.00
3. Atm-cards. Hdfc
4. Aadhar card
5. Pnb credit card
6. Indusind bank credit card

Fligt detail - boarding pass no 89, flight 6e3612 go indigo
New delhi to gorakhpur

From,
Rajesh k. Srivastava
Mob. [protected]

Hello

This is with huge concern that i am dropping a note.

My name is josheela lobo.

My flight from blr to ixe was at 5:40 am on the 12th march (Flight no# 6e6724) and the boarding time was 4:55 am. I showed up 5 min late i had done the web-check-in beforehand, in spite of that, i wasn’t allowed to board the flight. I met indigo crew member and asked to fast check in, she responses me that...

Name: abdul rahman
Travelling date: 12 march 18
Flight: 6e-278
Pnr - xb21ks

When i reached my seat it was not in order. Cushion was out of my seat. I just putted it on my seat then could sit down. Total time i could not feel comfortable. Also there was mosquito in the flight
Feeling like travelling in a train at place of flight

Very bad experience

Name :sumita bajpai
Pnr : pb5f8p
Date of travelling : 5-march-2018
Flight: 6e872 & 6e137
Bajpai. [protected]@gmail.com

This is very very bad experience this time traveling in indigo. It seems indigo is simply doing business to loot and cheat people. The tagline of indigo is "on-time", i think that is only for public display, indigo itself doesn't follow his tagline.
On 05th march i had to fly from hyd on 6e872 @4:50 a. M morning,
Pnr: pb5f8p, but i reached @boarding counter, bangalore @4.00 a. M but they simply denied me to give the boarding pass and the reason they mentioned is you are 1 min late for boarding pass and the counter is closed. I doubt the the indigo staffs those are sitting in the counter, whether they are educated properly or not because i just requested 3-4 times to consider as i had some emergency and i had to go to hospital in bbs, but the way they behaved, it does not look like they are airlines staff, it seems like some local fish market people. This is how they are behaving with customers like customers are going in flight in free of cost, then i have to rush to indigo ticket counter for next flight accommodation which cost me rs. 6000/- and which is @08.30 a. M on same day obviously it was straight wastage of my money or i can say indigo cheated me.
It shows how indigo is doing his monopoly and cheating and looting people. It shows indigo can do whatever it wants like before time, flight delay and passengers will have to co-operate and adjust with that but indigo can co-operate his passenger for 1 min delay only for looting some money. Obviously it was really a very sad experience, obviously i am not going to fly again in this indigo flight who cheats its own customer as well as i will ask all my friends not to fly on this.

You are requested to kindly refund my money. Awaiting for your co - operative action.

Name: avadhesh tiwari
Email-id : avadhesh. [protected]@gmail.com
Mobile 9326897*
Pnr pb5f8p
Date of travelling : 5-march-2018
Flight: 6e872 & 6e137

I booked above mentioned indigo flight total 6 persons including 2 infants. I have reached airport and reported to indigo desk at 4am while mentioned check-in time is 4:05am, but indigo staff is not permitted us and did not provided boarding pass. They all are come together and west my time so my flight departed. Later they are asking money for 6 persons around 45k. Because in airport there is no any govt officials like dgca pesons to complain about them for asking extra money. We have two infants which are very uncomfortable and weeping continuously. They are hungary and we dont have enough food. I have booked all hotels for our one week tour so any cost i have to go. Later i request to him to go and they negotiated at 6k.
This is completely ridiculous. As you know people are helpless and there is no any govt official in airport to interment you, you are doing will fullness. Rerun my 6k back to me neither i will escalate this issue to dgca or will take this issue to court.

Dear sir / madam,

I am sorry to bring to your kind notice that i had to go bhubneswar from dehradun via delhi and i was booked your flight no. 6e-679/6e-6512 vide pnr no. Rewg5t.

I had reached dehradun airport counters at 11.50 am on 11th march-2018 along with my family after getting our bag security checked and all to catch the flight (6e-679) for 12.50 pm. But indigo staff didn't give the boarding pass and forced us to book a new ticket at high price rs. 27755/- for dehradun to bhubneswar. We were requesting them to allow us to travel with same flight but they didn't let me check-in.

Your ground staff was very rude; they harassed me and also misbehaved with my family at the airport. Finally i had to purchase a new ticket vide pnr - ah3s9k flight 6e-755 from dehradun to new delhi at high price rs. -15, 156/-. After booked a new ticket then only indigo staff allowed us to travel with next flight.

I am a frequent flyer of indigo airline but this was a really terrible and horrifying experience for me and i caused a lot of stress and mental pressure on me as i am a diabetic patient.

You are requested to kindly refund my money rs. -15156/- else i have to take a legal stand against your airline.

Awaiting your co - operative action

Thanking you

Manuj sharma
Mb-[protected]

I was traveling on 12th march from kolkata to ranchi with my two kids, husband and my mother. While getting down from plane i couldn't find my one black color hand bag. I asked the cabin crew but they said to get down first. Then after getting down when i asked them to check they said they couldn't find. When i tried to get inside whil ppl where coming down. They didn't allowed me and asked me to check with the ground staff. When i checked with them they said they don't have any idea. This is very disgusting. I had some important documents in the bag. So they need to get the bag and return it to me. Flight was 6e997 and boarding time 17:05. This is very big loss as it had some cash, some ids nd personal belongings. Indigo have to pay for it else i'll file a case against them for their negligence and not allowing customer to check the bag also in cabin. It was complete black color hand bag in last seat. Seat number : 30 d, 30 e, 30 f. Indigo guys are either going to return my bag or let them pay for it.

I had booked my tickets from chennai to amritsar on the indigo site (www.goindigo.in) for 6th march 2018. Since there was no direct flight between the two cities, i selected the option of booking through multicity. The flight details are - chennai to delhi (6e 907) and delhi to amritsar (6e 894). I had paid for both the tickets together and had the same pnr. I did not add any services afterwards.

At chennai airport, on the day of journey i. E. 6th march 2018, at the indigo check-in counter, on asking i was told that i will have to collect the luggage at delhi airport because on their system the details for the delhi - amritsar flight was not showing with the chennai - delhi booking. Collecting the luggage at the delhi airport was not possible due to lack of time between the two flights. So i was asked to carry my check-in luggage to the cabin and keep it in front of my legs. I want to mention that - this was not my first time travelling by connecting flight, and not even once i have been told to collect my luggage at the airport (For connecting flight) by any air carriers except indigo.

Therefore, i want my following questions to be answered -
1) why was my luggage not put in the cargo where checked in luggage are kept even when the pnr was same for both tickets?
2) why was this not mentioned in terms of conditions that the passenger has to collect the luggage again at the airport for connecting flight if the flights are from different sectors?
3) how was i supposed to keep my check-in luggage in front of my legs in the cabin?
4) why did the indigo staff at the chennai airport not cooperate, despite knowing about the lack of time between the two flights?
5) the indigo staff at the chennai airport mentioned that this was not the first time he was handling such a case. Then why was this repeated?
6) why shouldn't i consider it as irresponsible behaviour of the airlines as insufficient information was given to me at the time of booking the tickets and report a complaint to dgca regarding lacking services by indigo?

Kindly look into the matter and take necessary actions. I have attached the ticket as an attachment for reference.

Thank you.

I have booked a ticket from Delhi to Imphal on 1st of March but my ticket was not booked but my amount was deducted from my account . I haven't got my refund. I'm trying to call your customer care number but no one is picking up the call. I want my refund money. Before when I called the customer care they told I will get my refund in a week but till now I haven't got. It's been 10 days.

I have not yet receive my refund for the seat which was put on hold by Indigo and later shown as cancelled . Kindly refund the money . I had to rebook the tickets and pay again but thr previous payment money was deducted from my account and wasn't refunded . Kindly refund it soon . I he sent several mails but poor service that no one picks the customer care number and replied to mail

Name: manoj
Email-id manoj. [protected]@gmail.com
Mobile [protected]
Pnr a7b8kl
Feedback complaints
Comments hello team, when i was travelling from delhi to chandigarh yesterday, your boarding pass attendant charged me money for laptop bag. I am surprised to know that for laptop bag as far as i know, there is no carrier charges separately for laptop bag. I have following complaint. I was carrying one checkin bag (Around 18kg), one hand bag (Around 8kg) and one laptop bag (3.2 kg).
1. Why does indigo charge for laptop bag separately?
2. Weight of laptop bag was 3.2 and your attendant rounded off to 4 kg to charge extra. 3. I calculated later, even they charge extra they should have charged me for 3kg checkin bag, 1 kg hand bag and 3 kg laptop bag (That should n't charge at all). Total 7kg they should charge maximum. But they charged for 9kg by rounding off to higher level for each bag.

My flight number was 6e-694 from delhi to guwahati with pnr g8ydhy. I was refused entry at counter h8, terminal 1d, igi delhi, by attendant charu despite having checked in earlier with luggage that can be carried in the cabin. I repeatedly asked if there is a kiosk where i can print my boarding pass, but i was told nothing can be done, by a male attendant who's name i do not know. To top it, two people who were after me in the same flight were given a pass because one was a senior citizen and the other was a girl, who was specifically attended to by the male attendant at a seperate counter that was not even open. I missed my flight in the process despite being an hour before the flight departs. This seems to me like a money making technique as i was told to shed double the amount for the next flight. This is not the type of behaviour expected out of a company when the passenger has an emergency and is in trouble, begging to consider.

Ref indigo flight 6e-515/525 on 27th april 2017 booked via makemytrip. This was a trip to jaipur (Jai) from bangalore city (Blr). It was a one stop connecting flight with a halt at delhi. Due to unknown reasons, the flight landed in lucknow and not delhi. Flight was halted for almost two hours in lucknow. Then we were taken to delhi from lucknow. By then your flight connecting to jaipur from delhi had already departed. The ground staff at the delhi airport promised us to arrange our tickets in next flight but this did not happen until another four hours even though a couple of flights departed to jaipur. The reason they gave was that the flights had no vacancy. Finally after around four hours, they told that a replacement flight cannot be arranged and told us to leave and manage the travel on our own. They had told that some amount would be refunded since our travel was not fulfilled due to their problem.

Infact the only reason for us travelling in the flight was to reach jaipur within 6 hours. It was an emergency meeting with a client which was missed as it took around 36 hours to reach jaipur. We had to face financial loss as the client left by the time we reached, apart from the metal trauma caused by the staff due to hara-kiri.

No one even bothered to listen to our problem. Infact we needed to travel to jodhpur from jaipur for which we had already paid to a taxi service in advance. The taxi service also waited for us and left by the time we reached. We lost the advance paid for the taxi service also as they told that they waited for us but we were not available.
Hence i request you to refund the amount as mentioned below.
1) 31550/- tickets booked for blr to jai
2) 5000/- bus travel from delhi to jaipur
3) 5000/- advance paid to taxi service from jaipur to jodhpur
Please take this as a serious case of negligency on your part and solve this matter at the earliest. Else i would be forced to file a complaint in consumer court.
The details of the tickets are here attached with.
Rakesh. Mobile no.[protected]

I was travelling with indigo airlines on 1st march from columbu to chennai and my baggage and when i reached chennai i did not received my baggage at chennai airport. I approached the counter staff and they told me there is no luggage at chennai airport may be the luggage is not send from columbu. We need to check with the indigo columbu staff. I have been calling customer care few times and counter staff few times and until today there is no proper response and not sure where my luggage is and not sure whether the indigo staff at columbu has put my luggage

I tried to book a ticket from delhi to portblair for journey on 24 May 18. While making payment amount was deducted from my debit card but ticket was not booked. When i contacted indigo customer care they assured me that my amount will be refunded within 3-5 days. Today is 8th day after the event and amount has not been credited in my account.
Bookind details:-
Date of transaction-01 Mar18
Date of journey-24 May 18
Amount deducred-14584/-
Journey-From Delhi to Portblair

This is aminsohal sheikh from nagpur. I want to know about the interview which was held in nagpur at 29 jan 2018. I had cleared by 1st round and waiting for 2nd round. We haven't got any notification from indigo will you please send me the information about our 2nd ground. It's been around 1and half month from interview. This interview for nagpur, ground staff, security. Or shall i apply for another airline. Please confirm it and send me details

I tried to book my flight tickets in indigo. But it has been cancelled. This had been happening for 2 - 3 days, we are really worried. We had filled the details of our my family members but at last it is saying that "session expired" which makes us annoy and sad about this issue. I request the officers to take immediate action against this issue. Please accept this request.
Thank you
Your's obediently,
Thulasi
This incident took place in :
4.03.2018
5.03.2018
6.03.2018

On 5th of march, i along with my family which includes my wife, my aged parents and my infant baby checked in kolkata airport for guwahati bound indigo on 05.03.2018 which was scheduled for 06.45 am, at around 05.30 am. We completed the security check and were in the lounge at the upper terminal. When we reached at gate no 23e at around 06.15 am for boarding, we were denied. The concerned staff there informed that flight was full and ready for departure; so we were not allowed. This was totally astonishing for us. To our dismay and surprise, we found as many as four to five other passengers who were on the same flight and were denied entry like us. We pleaded but of no avail on the ground that we did not listen any announcement neither any staff searched for us nor for other similar passengers.
We were simply left stranded. This is my first bitter experience which i never felt before.
This is not the end. They told us that we will be adjusted to other flight with some additional charges. However when we reached the counter that this is subject to availability of seats if remain in the next flight. According to the staff, there were nine seats available in the next flight but if they got booked, then we would have no change. Which force us to book for the next flight at the prevailing rate. As a result i incurred charge of rs 20804/-.
I am confused as i was given the tickets having same pnr no e9z5pv which was on 06.45 as well on the 10.40 (New ticket).
Other details are
Flight no on 6.45=6e 623
Flight no on 10.40 new ticket = 6e 207
I request you to kindly look into the matter and redress my grievance so that no passengers in future gets further hassled, also i want pecuniary compensation for the harassment which happened to my entire family (Including infant) and financial loss i incurred
Regards
Arnab sengupta
Mobile no [protected]/[protected]
Email [protected]@rediffmail.com
Address
Permanent
C/o ashok kumar sengupta
Flat no 302 a, prakash enclave
Ganapati nagar, lalganesh
Guwahati-781034
Residential addrss
C/o sudip choudhury
House no 5
Sreema sarani
Das colony
Silchar, assam-788005