IndiGo Complaints & Reviews

Hi team,
My wife and i, had booked our travel from ahmedabad to bangalore on 30th december 2017. The flight departure was scheduled at 1240 pm. The flight got delayed and was rescheduled to 415 pm. I was not intimated on this delay and was stuck in the airport for more than 4 hours. This caused a lot of inconvenience to us. I would like to claim compensation from the airline as per the dgca compensation guidelines.
Flight...

My wife and daughter are travelling alone and the airline forced me to pay so that they can be seated together. They are under the same pnr so isn't the airline responsible to have them seated together? Clearly a case of extorting money from consumers - not just for better seats but even for having a wife/daughter travel together.

The check-in website is also not functioning so i am forced to call them....

I just received my shipment from indigo which was sent from kolkata day before yesterday. The shipment include 5 pieces including a 49" samsung television, all the items are in good condition except the television. The television is broken, screen is damaged so badly that it's not even working. This is so disappointing and unprofessional from such a renouned company. Even after fragile sticker the handling of a delicate shipment is redicules...

Respected sir/madam

Indigo flight is worst because my flight was for 4:50 am and i reached at 4:10 am then also they didn't allow me for my journey to reach my sister death shame on this indigo because u r not an indian people that cant even send for my sister death. I am a i class people to go for next flight so please under stand and what kind of job u r doing and what kind o[censored] r director he is not an indian for 10 minutes...

My mother traveled today by6e3175 which was badly delayed causing inconvenience&panic. Inspite of making it to the boarding gate at delhi20mins prior to take off to board 6e937.. Indigo staf[censored]mmev farook (Badge no.9893) instead of helping very rudely didn't allow her to board the flight&forcibly told her to cancel her flight&book for next day's flight...

We had put our suit cases in the check in counter at jaipur and collected the suit cases in chennai airport. I had kept one fair of brown colour new sandal on the top zip of my suit cases. It was not locked somebody has removed the sandal from my front portion of the suit cases on transit it. Please register my complaint and help me in restoring my sandals to me.
Boarding details from jaipur to chennai on 05.12.2017 night flight.br...

I have traveled through indigo from indore to delhi on 23 december with my booking pnr as - n6ftqb and booking named with "pravi chopra"

Now when seating on the aircraft i have placed my handbag carrying laptop on the aircraft cabin above my seat. One of the flight attendant came and placed a bag above my bag, i have told him not to place anything above the bag as it has laptop but he said rudely that he is not placing anything...

We had booked tickets to bangalore to mumbai and we reached the airport just ten min late before the board chek in and indigo people refuse to issue the boarding pass though we were at airport 30 min prior but due to car issue couldn’t reach and they have told us to take new tickets which was 37000 rs nothing got adjusted with old tickets.. Same happened with us while coming back but spice jet issued us boarding tickets hence forth bad...

Our flight (For two passengers) 6e 321 from kolkata to guwahati was scheduled on 12:40 pm, 25th december 2017. We reached the airport more than 1 hour 30 minutes prior to the scheduled time. When we reached the counter, we were told they cannot let us board the flight (Also that the flight was full) inspite of prior web checking in and booking our seats. At the counter, one of the staff, sanjib kumar sarkar told us he can give us our boarding...

Hi,

I have booked a flight ticket in dec 21, 2017 for travel on dec 30, 2017 from mumbai to jaipur through bigbreaks website.

Today when i tried to cancel the ticket from bigbreaks site, i could not find any options. So i went to indigo site and there i tried to cancel the ticket. However the website stated that no such pnr is available.

I was shocked and had no other option but to call indigo...

Please note that i have a booking with indigo under the pnr - hbn7wm scheduled from ccu to cjb. The original flight timing were[protected]. This flight has been rescheduled and made delayed by 1 hr 35 mins, also, its preponed by 15 mins to[protected]. I am a student at iim-kohikode and have connecting travel arrangements that depart at 1500 from cjb. My final destination is clt (Calicut). Because of this rescheduling i will not be able to get...

Indigo flight 6e 844 which was scheduled at 9:30am from hyderabad to ranchi has been delayed 3 hours and 30 minutes on december 25th 2017. I am still not sure how long it would take me to finally board my flight today. I have a family event to attend but i think i won't be able to attend it. Does indigo has any additional benefits or facilities available for passengers who are facing inconvenience due flight delays? It would be a customer...

My check-in luggage was tagged fragile after my personal request. Though the baggage was tagged fragile, it was mishandled and a glass bottle containing liquor was crushed.. Resulting in entire wastage of the product and damaging the remaining luggage.. The fragile tag was also teared off partially when i received my luggage. I demand immediate response to my complaint and a suitable compensation for the poor service, that i have received....

Dear indigo staff,

I want to confirm that is this your staff duty to cheat with the customer by giving wrong information to make money.

As this instance was done with me by your ground staff on 12 dec 17 on 5:08am for my flight 6e 315

I was reached on airport on 4:00 am in the morning for my flight 6e 315 that was on 5:35am, after reached the airport i received my boarding pass by showen my web...

I showed up late for the flight from pune to delhi, i had done the web-checkin before hand, in spite of that, i wasnt allowed to board the flight. I requested the ground staff to send my check-in baggage in the next flight. The ground staff supervisor, miss nupur, escorted me and my family outside the airport without giving any updates. This was very rude and unethical behaviour. I was forced to buy the reaccommodation ticket for the next...

Dear sir,
This is to bring to your kind notice that 21st dec1-7 i travelled from kolkata to vizag (Via bhubaneshwar) on your air craft no: 6e-512 which was departed at 11.45 am from gate no: 19 from kolkata.
I was travelling along with my father who is 82 years old and undergoing treatment with regular medications.
While travelling, i had two cabin luggage’s (One black color american touriester stroller bag and another...

I have purchased air tickets from delhi to kolkata on 10 feb and kolkata to delhi on 10 march pnr is c98js[censored]nder armed forces concession but after finalizing tickets rates are charged as per normal rate. I contacted two times on tele number [protected] but i don't get any positive response from your office, i also mailed in [protected]@goindigo.in on today but no response is received from there also. Please let me know what can i do for refund...

I was booked on indigo flight 6e-5126 from mumbai to delhi on 20.12.17 @ 9.30 (Pnr h9w17c), due to an accident suffered on the previous night i was absolutely not in a position to walk and requested wheelchair assistance from the indigo staff and was flatly refused in a very rude manner (Was even told that such assistance has to be requested 48 hrs in advance, as though accidents happen in an elective manner). Trust this would be noted by...

Hello,

I booked indigo flight through yatra from chennai to kolkata and back for 27th-28th nov. The yatra ref number is[protected] & pnr tenpxg and i was charged inr 5803 for the to and fro journey.

Now i had to cancel my ticket due to an unavoidable situation. The purpose of my journey was to attend the marriage ceremony of a very close friend of mine. Now last week his would be father in law expired which...

Dear team,
Today i was travelling from bbsr to mumbai and mumbai to goa. But i missed the flight just because of 5mints late in check in. My flight was in 8:45am morning and i reached the airport at 8:25am. It was delayed due to medical emergency. Nobody help me. I stand there in indigo counter for new reservation but no body responding to me. As per my knowledge it is a service industry where customer expect help from employee. I...