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IndiGo Complaints & Reviews

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Last updated Mar 15, 2024
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IndiGo reviews & complaints page 182

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S
shardul gore
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

mishandling of fragile luggage resulting in damage of fragile material.

Website:www.goindigo.in

My check-in luggage was tagged fragile after my personal request. Though the baggage was tagged fragile, it was mishandled and a glass bottle containing liquor was crushed.. Resulting in entire wastage of the product and damaging the remaining luggage.. The fragile tag was also teared off partially when i received my luggage. I demand immediate response to my complaint and a suitable compensation for the poor service, that i have received....
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S
Shippusharma7
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

cheating by indigo with first time flyer for making their money

Address:New Delhi, Delhi, 110037
Website:Www.goindigo.in

Dear indigo staff,

I want to confirm that is this your staff duty to cheat with the customer by giving wrong information to make money.

As this instance was done with me by your ground staff on 12 dec 17 on 5:08am for my flight 6e 315

I was reached on airport on 4:00 am in the morning for my flight 6e 315 that was on 5:35am, after reached the airport i received my boarding pass by showen my web...
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H
Harshvardhan
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

rude and unethical behaviour

Address:Pune, Maharashtra, 411021

I showed up late for the flight from pune to delhi, i had done the web-checkin before hand, in spite of that, i wasnt allowed to board the flight. I requested the ground staff to send my check-in baggage in the next flight. The ground staff supervisor, miss nupur, escorted me and my family outside the airport without giving any updates. This was very rude and unethical behaviour. I was forced to buy the reaccommodation ticket for the next...
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P
puchan
from Gobardanga, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

hand luggages lost 6e-512, pnr s89sgy &, gbsqnm z46i4l debabrata sengupta & kalachand sengupta dear sir

Address:Kolkata, West Bengal, 700009

Dear sir,
This is to bring to your kind notice that 21st dec1-7 i travelled from kolkata to vizag (Via bhubaneshwar) on your air craft no: 6e-512 which was departed at 11.45 am from gate no: 19 from kolkata.
I was travelling along with my father who is 82 years old and undergoing treatment with regular medications.
While travelling, i had two cabin luggage’s (One black color american touriester stroller bag and another...
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F
Falguni Pahari
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

excess fare charged for armed forces fare

I have purchased air tickets from delhi to kolkata on 10 feb and kolkata to delhi on 10 march pnr is c98js[censored]nder armed forces concession but after finalizing tickets rates are charged as per normal rate. I contacted two times on tele number [protected] but i don't get any positive response from your office, i also mailed in [protected]@goindigo.in on today but no response is received from there also. Please let me know what can i do for refund...
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R
rinadidi
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

rude behavior by indigo airlines staff at mumbai domestic airport

I was booked on indigo flight 6e-5126 from mumbai to delhi on 20.12.17 @ 9.30 (Pnr h9w17c), due to an accident suffered on the previous night i was absolutely not in a position to walk and requested wheelchair assistance from the indigo staff and was flatly refused in a very rude manner (Was even told that such assistance has to be requested 48 hrs in advance, as though accidents happen in an elective manner). Trust this would be noted by...
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T
tamojitpaul
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

high cancellation charges against valid cancellation request

Address:600100

Hello,

I booked indigo flight through yatra from chennai to kolkata and back for 27th-28th nov. The yatra ref number is[protected] & pnr tenpxg and i was charged inr 5803 for the to and fro journey.

Now i had to cancel my ticket due to an unavoidable situation. The purpose of my journey was to attend the marriage ceremony of a very close friend of mine. Now last week his would be father in law expired which...
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S
Swati Rajesh Panda
from Guwahati, Assam
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

non cooperation

Address:Khordha, Odisha, 751015

Dear team,
Today i was travelling from bbsr to mumbai and mumbai to goa. But i missed the flight just because of 5mints late in check in. My flight was in 8:45am morning and i reached the airport at 8:25am. It was delayed due to medical emergency. Nobody help me. I stand there in indigo counter for new reservation but no body responding to me. As per my knowledge it is a service industry where customer expect help from employee. I...
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D
dhar@
from Bhagalpur, Bihar
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

behaving very bad to (customer) all lady, counter, no 16, 17 18 19 bangalore to ranchi kolkata

Address:Bangalore, Karnataka, 526106
Website:AIRLINE

We are the customer if we are don't know anything, that is not important to abuse customer in badly manner, i am always going by flight - bangalore to kolkatta or ranchi every times in indigo.
Few days ago banglore airport, i ticket is bangalore to kolkatta, plane - indigo, after reaching the counter nearby no -18, the sound is coming suddenly very loudly manner by the indigo counter no 17, 18, 19, and 20, all counter lady is there...
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U
Unit3
from Lonavla, Maharashtra
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mobile power backup not handed over

Website:INDIGO

Sir,

This is to inform you that i was a passenger from delhi to mumbai via ahmadabad on 31/05/17. The check in bag was having one small imported power bank in discharged condition which was kept unknowingly. During
My boarding i was called to security zone by your staff. The small power bank i took out. I was not handed over with the power bank though it it is allowed to carry in my hand baggage, i requested but nothing...
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J
Jenus Jose
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

stolen item

Address:Durg, Chhattisgarh, 4910001

Worst flight service ever my friend was travelling from australia to india he has a connecting flight from delhi to raipur in indigo flights and when he reached to raipur he found that baggage people have stole his stuff from the bag i send lots of expensive stuff and even he had too and they stole everything. This is what # service do u provide ridiculos people. We are students we work our # off to buy stuff for our family and this is what...
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S
Satvir Bansal
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

lost hand bag (man raymond suit) in flight no. 6e3988 16th dec.

Address:Gurgaon, Haryana
Website:www.goindigo.in

I travelled from bangalore to delhi in flight no. 6e3988 on 16th dec. Under pnr no. Me6jvg having seat no. 1c. This flight landed in delhi around 8:00pm. I lost my hand baggage, which is my suit of dark blue color of raymond brand, inside the airplane. The cover of suit is raymond make and of black color with ghaziabad shop address mentioned over it.
Kindly trace the same and return to me.

My contact details are as...
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M
manaspratim
from Delhi, Delhi
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refused to onboard though reached in time and staff misbehaved

Website:www.goindigo.in

Pnr wed1hg, flight 6e - 596

They refused to onboard though entered airport at 1.21 pm (Can check cctv). Had to be long in queue to collect boarding pass and finally refused boarding.
Asked for rs51000 for the next flight though it was showing rs13000 online.

A ground staff named 'paramita bora' misbehaved though one of the pessenger was senior citizen. She argued extremely rudely.

Online...
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A
Aravind arun
from Chennai, Tamil Nadu
Oct 8, 2022
This thread was updated on Oct 8, 2022
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online fraud in the name of indigo

Address:Gurgaon, Haryana, 641008
Website:[email protected]

My resume was taken from freshersworld.com and a person named sudhir srivastav stating himself as the hr person for recruitment sent me a mail with an attachment to deposit 9, 900 as security deposit for interview in gurgaon, haryana.

He said that transportation, food, flight charges will be arranged for the interview. After i deposited he again called me and asked to deposit 50000 rs. I got a doubt and approached indigo office...
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Amar Singh 123
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

regarding boarding pass in goa.

Address:Solan, Himachal Pradesh, 174101
Website:www.goindigo.in

I had a very worst experience with goindigo airline. I was travelling on 14th december having flight no 6e5532 goa to delhi. The ground staff and their senior present at boarding desk dont have manners how to talk with the customer and also the dont have even a little sense how to resolve customer request. I have book a ticket on mmt by mistake surname be added on ticket but unfortunately at the time of boarding i dont have id having that...
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V
vikasmuskan
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

luggage charges extra

Indig0 6e-169, jaipur to bangalore dated 14/12/17 pnr z9srvi, 2 adult & 1 infantt (Vikas manisha priyansh), luggage allowed 15*2+7*1+7*2 total 51kg, we have total weight 35+25=60 kg, extra 9kg*300=rs 2700, its ok no issue, but they taken 16*300 =4800 rs, it means infant bags they charged 300*7 =2100, many times travelling in indigi, but first time they mistake,...
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Diraajpr Hit
from Jaipur, Rajasthan
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

someone offer me job on indigo airline and make fraud of 12000/-

Address:Jaipur, Rajasthan, 302020

Dear sir
First of all i m not complaining for your indigo airlines, but i need a suggestion
I get a call from shine.com and they offer me job on indigo in air ticketing managment
Department, there were some nikita maam, she told me to pay 2600 rupee online for security amount
I paid, second they told me to pay tanning amount of 7900 and promised me that this is the last amount to pay, after that no amount to...
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Address:625007
Website:WWW.GOINDIGO.IN

Pnr-oipzxh. I booked flight ticket for my family on sep 5th 2017. And cancelled it after 2 weeks for some reasons. Still i havnt received my refund money. I asked indigo customer realtions, they asked my statement to prove them that i am not cheating them. I alsready send 2 times my bank statement. They asked me to contact after 48 hrs. Still now no response. They are telling its credited to my account, i have to ask my bank for this issuse....
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund of seat fees for change of pre booked seat to a less comfortable seat in 6e 135 pune to kolkata checked in on 11.12.17 from pune

I am a senior citizen and was travelling with my wife from pune to kolkata on 11.12.17 by flight no.6e135. Despite reaching pune airport dot on start of check in and issuing webchecked boarding pass at the airport by indigo ground staff with seat nos.12b and 12c those were reserved at the time of booking of tickets for ashok kumar mazumdar and indrani mazumdar, the check in counter changed to seat nos. To 30b and 30c respectively. The changed...
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J
Jomit Mathew
from Puducherry, Puducherry
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slight change in name is not allowed

Address:Gurgaon, Haryana, 122 002
Website:www.goindigo.in/contact-us.html

This airline is not allowing its passengers to slight change in name. They some how are always trying to make us cancel the ticket and book again for slight change of spelling. There customer support is horrible, they just disconnect while we are texting them in online chat. They refuse any help and asking to cancel the ticket. The cancellation fee is so high....
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