IndiGo Complaints & Reviews

I had a horrible experience with gongigo flight service today. I had booked flight from delhi to chennai. Actual departure time was 9 45am and i was supposed to reach chennai by 12 noon. I had a connecting flight from chennai to cochin by 2 05 pm. I had enough time for transit. Goindigo flight got delayed due to foggy conditions and they themselves delayed it again unnecessarily saying that they needed time to start their engine. Even after they boarded all the passengers, they again toolk 45 mins to take off. Meanwhile, i had asked the customer care of delhi about my connecting flight (Goair) and they said dont worry that indigo will take care. Also i had asked the cabin crew inside the flight and she also said indigo will take care. They started the flight only after 11 45 pm and reached chennai by almost 2 30 pm, and after getting my check-in bag (Again that took too much time for the bag arrival), it was already 3 15 pm.

When i approached indigo office in chennai domestic airport, they said they can not do anything and asked me to book another flight which is after 7 30 pm. Pay was too higher and i had denied to pay. They were telling its not their mistake. I asked them was that my mistake? They were simply telling me that goto other airline goair and ask for the refund. I very well know it is not goair mistake and even i went and asked for the refund and their answer was even more rude.

I again went back and asked goindogo persons to meet their deputy manager, i was surprised by the answer that deputy managers went out for coffee and will be back only after 5 30pm.

One girl in the indigo counter said, sorry sir we cannot do anything..

I was in a situation like what to do, i even checked the prices for other flights and it was too higher for me to pay.

Finally i had dropped my plan to goto my hometown as it was already 5 pm and there is no point of waiting for a flight and paying again huge amount.

I went my room in chennai and had booked a bus (That was atleast affordable to me) to go home.

I will be really fighting with this case until i get all the refund and also the compensation for the time i have wasted for the worlds worts service goindogo!!

I am looking for a quick resolution in this regard..

On dtd. 10th of jan 2018 i took a flight from Indore to Kolkatta via Raipur 6E 811 on upper cabinet i put my hand bag and a jacket, when i reach kolkatta i didnt found my jacket there but my bag was there, on i asking with crew staff they told me that they have drop the jacket at Raipur airport. Many times i complaint to customer care they didnt find it.

My p. N. R. No. Is o8usyy for your flight service 6 e 71225 from chennai to rajahmundry dated[protected], departure schedule was 17:65 hrs at chennai and arrival to rajahmundry at 19:45 hrs but at the time of check in the boarding pass was given with 18:45 hrs departure time subsequently it was changed to 19:10 hrs without any clarification on the said delay and further at the time of boarding at 19:10 hrs the persons who deputized by the indigo air services handing over the refreshment packets after check in the boarding passes (If the airways authorities so courteous to the passengers it is not the way to deliver at the place of get into the bus the suitable place is in flight. Therefore, it is nothing but an act of humiliation towards the passengers).

Because of the unexplained delay in operating the flight i need to wait extra time of 2 hours besides unnecessary waiting of 3 hours due to the deficiency of the spice jet in operating sg3403, hence you are hereby called upon to explain how the operation delay shall not amount to deficiency of service for claiming compensation within one week from this day failure to comply appropriate legal actions will be followed. Our contact details[protected] mail id :- [protected]@gmail.com

Morning go-air flight cancelled by the airlines..
Made us wait at airport and in plane for more than 5 hours.
Making false promises of cancelling and refund of my round trip, as return indigo flight has not cancelled..
Duty manager at airport, noted the pnr of both trips and promised that the 100% amount will be refunded.

New delhi to lucknow - go air.. Pnr-g1vjny
Lucknow to new delhi indigo - pnr - actnrj

Necessary action to be taken.

Dear sir/ madam.

I would like to inform you that today indigo flight no : 6e 6132 which was secdule departure from bagdogra at 1500 hrs to kolkata by 1600 hrs. Today i recived a sms from indigo mentioning delay of flight and mentioned departure time 1655 hrs but it is most difficult to reach my home from kolkata as the flight will land late, so, i am not travelling and wish you to refund my amount.

Please do the needful action for refunding.

Regards.
Sk abdul anower.
Mob: [protected]/[protected]
Email: [protected]@gmail.com

Today traveling to amritsar via flight 6e 453. Your attendant at gate no. 28 at mumbai insisting original id. I produced m addhar which ms. Kripa declined to accept. She talked very rude and not allowing to board. I told it is allowed under govt. Rules. She told indigo want original. She also told govt. Can allow but indigo will not accept. However security at same gate told it is allowed under new rules. After great reluctance she had to allow me to board.
Please let me know it is dna of your employees to misbehave ignoring govt. Guidelines
Rajesh dhir
Pnr uicp7x

Dear sir /mdm

Am travel on 12th january 13.40 hrs indigo flight gate number e28. When i scan time enter 13.00 to 13.30 between am wear bluetooth my shoulder they ask remove put on tray but unfortunately i forget to take my bluetooth headset.
Brand name ; sony
Colour ; black
Model ; sbh80 $127

Best regards
Punniakotti
+[protected]
[protected]

Hi Team,

I have a total grievance towards Indigo after this incident happened with me on 14th Jan 2017. I had my flight 6E 897 which was scheduled from Mangalore to Bangalore at 7.50 AM and from there i was supposed to travel to Sydney by 11.10AM Jet airways flight which was well planned .But that day Indigo delayed their flight by 3 hours and 10 mins And meanwhile we even contacted Indigo help desk in airport and they promised that all flights are delayed in Bangalore due to climatic condition so you will have no problem to catch your next international flight(But actual fact is that Indigo had sent a flight at around 10AM to hyderabad and the flight route was Mangalore to Hyderabad via Bangalore. i even requested if they could help me travel by that flight since i have my international flight at 11AM but they strictly denied). Also guaranteed to provide speed baggage delivery but on reaching bangalore it was 12PM and i was given no speed baggage facility and moreover due to delay i missed my international flight to Sydney. And now my concern is if it was informed in beginning itself then at least i would have cancelled my international flight or rescheduled my flight. I missed my flight and also lost my 52k ticket amount of my international flight due. I need my refund now .

I needed a travel certificate for a reimbursement purpose. So i paid the 200 for issuing the travel certificate. But despite paying the 200, i didnt receive a travel certificate to my email address.

My pnr reference is kgzzna.
Last name - chandra
Email address - arnab. [protected]@gmail.com
Booking was from bhubaneswar to hyderabad on 8.01.2018

I am writting this mail at 12.44am on 18/1/18. Me and my wife cant sleep in this stinky room that indigo airlines have given us lotu8 hotel in chochin near airport.
My flight 6e412 was delayed and i had connect next flight from bangalore to goa 6e6236 and i was given the worst accommodation. I am deppressed and in panic and feeling cheated. The room is stincky and they have sprayed a strong air freshener which is even worst and cusing head ache.
There is no lash from inside the room...
My only question are you aware of what is happening to your customers??? This is you reponsibility to what service they are getting???

I demand complete compansation of time delay and wost night mare in my life

You made me to say this that your service sucks.

Dear Indigo Team

I booked a ticket from Kolkata to New Delhi on 14th of January 2018, I was debited an amount of Rs. 8, 972.00 but the Booking did not happen and I did not receive any PNR. The Transaction Reference Number is[protected]IGACSKIZY3. On contacting the Customer Care I was told the ticket was not booked so I booked another ticket in the same name and route within 15 minutes as I had an emergency this time via a third party website. This ticket bearing Transaction Number[protected]IGACSKJDW9 with an amount of Rs. 9, 425.00 as prices had increased, this transaction was successful and I took the journey.
Kindly refund the first transaction amount as it was wrongly debited.
Thank You

Kindly refund

Dear Indigo,

I had tweeted @IndigoGo6E from the address @aloksri1964 about the cancellation policy and got a reply on 17th Jan, 2018 at 9.19 am that i should write to Indigo and they will look into my complaint.

Attached please find ticket booked through Make my trip with booking id - NF [protected] for a Delhi - Lucknow flight. PNR number is FEJEQT. Name of passenger is Sneh Lata Srivastava. Date of Journey is 22/01/18.

The ticket clearly shows that if i cancel between 1 day - 365 day days Airline will deduct Rs 650 and Make my trip will deduct Rs 300. It means a total of Rs 950 will be deducted from my ticket price of Rs 2255 and i will get a refund of Rs 1305. But to my surprise when i tried to cancel the ticket the website shows 0 refund.The ticket as well as the screen shot of the website showing 0 cancellation is attached.

Please reply on my mail id aloksrivastava.[protected]@gamail.com before 20th Jan so that i can cancel my ticket on time and get my due refund.

Thanks
Alok Srivastava

Hello team,

I was booked ticket with indigo from pune to kolkata on 16th jan 2018 at 4:15 pm ist. End of check in time was 3:30 pm and we reached at 3:35 pm but still they haven't allowed to board into the plain. It was urgent to reach my sister as she is doing in crpf.

We were get delayed due to unexpected traffic. We explained exact situation but they didn't listen.
Then we don't have option than purchase new ticket at higher cost.

I am requesting to refund money of first ticket/pnr no. B86fsi

Thank you
Swapnil

My son was traveling on an indigo flight from bangalore to indore on 7 jan 18. Since he was traveling by himself and just 14 i requested for minor assistance and paid an additional fee of 1500/- to ensure hassel free travel for him.
I was indeed surprised when i came to know that ground staff at nagpur were off loading him thinking that was his destination. He on getting off the aircrafts realised it not to be indore and questioned the staff member who realised and got him back to the aircraft. This is absolutely rubbish and unofficial behavior by the airline. Services are being paid for kindly maintain the standards expected.

Yesterday night i have booked 4 tickets from bangkok to delhi for 15th april, the fare at the time of booking was showing as 27636 inr, but when i was charged the amount was charged as 27636 thai bhat. Which means double the price fcyqfz. Now i know indigo will say that i had not checked for the currency while booking, but that's not the case as i have checked the case and have checked the price on makemytrip, indifo and easemytrip and on all the website same price was indicated in inr. And if presume that would be the case in thai bhat the ticket cost would have been 15676 thb.in place of it indigo has charged me 27636 tbh which is alomst twice the rate.

I had boarded ranchi for indore through delhi flight no. 6e 436 on 2nd january 2018 at 13:30 but i deboarded at delhi as almost all passenger were deboarding.

To begin with, i have been travelling transcontinental and national flights for over a decade but have never been in a flight that hops at airport (Delhi in this case) without deboarding all the passenger.
I admit i should have been more vigilant but the lapse in the standard operating protocol would have prevented this "traumatic experience"
1) i was not told at boarding pass that it will be the same flight that will continue and not to deboard (Sop).
2) it was never announced in the flight (Not at any time) that indore passenger was not supposed to deboard (Sop).
3) on landing, i switched on my phone and i got a message from indigo that boarding from delhi will be from gate 9b (I still have the message) (Correction in sop).
4) while deboarding, air hostess did not check any boarding pass for indore passenger (Sop).
5) on getting off from the apron bus at arrival, i showed my boarding pass at the indigo help desk at entry immediately on the right side, without looking at the boarding pass the guy directed me to towards the departure.
After waiting for around 5 min my baggage at the belt which of course did not get i again approach a different help desk and he asked me why did i deboard the flight and the flight had taken off (Which later i came to know it did not) (Gross negligence)
I was rescheduled for the same flight next day on additional payment after pleading for hours and got check in baggage after almost 4 hours. (Poorest customer service possible)
In short it was a nightmare!!

Feedback n95phv6e hi indigo, this is my first experience in fight journey i thought it would be a good memory but instead it has become a very bad memory just because o[censored]r crew.
When i stepped into the flight i asked for my seat number to ur crew but they didn't show interest instead i went to each seat and asked for my seat and when i got my seat there is somebody already sitting in my seat and for that i had to argue for my paid seat all these things are just because o[censored]r crew negligence. Next time i vl definitely dnt choose indigo.

I booked a flight from Lucknow to Goa via net banking on 11th December, 2017. I received a itinerary with the PNR number BEFQND.

But it said that the transaction wasn't successful, although the amount of Rs. 5790 got deducted from my account. The mail said that the PNR was on hold and I needed to pay again confirm it and the deducted amount will be refunded to my account.

So, I paid again, confirmed the PNR and travelled on 14th December. But I never got the amount back. So, I complained to Indigo.

On 5th January they only refunded the taxes which amount to Rs. 617. When I complained about the remaining amount, they asked me to take it up with my bank and claimed that they never got the amount. My bank SBI told me that I already got the refund on 5th January, but as I said it wasn't the complete amount.

If Indigo didn't get the amount, then how did they refund the taxes ? Why are they lying now ? This is real harassment of the consumer. I had the inconvenience of paying twice for the same ticket. Now, why aren't they refunding the complete amount?

Hello, my name is bessy poulose, i booked one ticket from your airlines but finally your company cheated me by taking extra money from my bank account without my permission. I considered it as a serious issue and i wiil provide all information which you needed.
The ticket booked from lucknow to kochi on 06/03/2018 with an agreed amount of 3443.00 rupees. However, when i finished my booking payment, the company deducted 5053.00. When i called customer care several times, they have been talking about online price changes. Firstly i am not an # to listen the same story again and again rather than resolving it. Therefor i m writing this complaint and i hope you will resolve it if you considering me as your customer.

Ticket details: pnr no:b9u3ws
Flight no:6e844/683
Passenger name:anu joy

Would you require any further information regarding the booking (I have the screen shot of my booking) please contact me. My e-mail id is : [protected]@gmail.com
Mob:[protected]

Thank you
Bessy poulose

Sir
I had booking of ticket for 8th january 2017 i opt for afternoon flight but system took morning 2o clock i was not aware about it as a result flight miss and i got on the support ticket which cost double to me so i took ticket to higher side i request yr good self as i am pacca customer of indigo please look into matter and oblige

Thanks
[protected]
Thanks