IndiGo Complaints & Reviews

I had booked two tickets for self and spouse from bengaluru to nagpur and back. While the outgoing journey on 11th jan, 2018 was taken as per schedule, the return journey was postponed by two days well in advance. The airline charged us rs 8000/ as charges for changing the return flight from 15th to 17th jan 6e727 departing at 16.35 hrs.

On 17th the airlines informed us that the scheduled flight is cancelled. Hence they took us by a later flight. The charges of rs 8ooo/ as modification charges needs to be refunded as the airlines did not take us by the promised flight for which they charged 8000/ as penalty.
I will go to consumer court if this issue is not resolved in ten days time.
Booking ref no. G7596y.

Thanking you

P g thyagarajan
D2-302, vdb willlow farm
Nallurahalli
Whitefield bengaluru
[protected]@marigoldlogistics.com
Mob no. [protected]/[protected]

Indigo airlines is the worst flight i have ever travelled with. I was travelling from delhi to coimbatore for my competition. For this competition u prepared from last two years sacrificing everything. I reached airport 35 minutes before flight time and they denied to issue the boarding pass. I requested so much that it is so urgent for me i cant afford to miss the flight. Indigo didnt cared at all, such non cooperative act with customer was unexpected. They finally gave me the new tickets for the 100% price. This is how they give their customer a pleasure flight.

I booked air ticket in indigo. I lost my boarding pass and i need to submit it in office. So i am trying to apply for travel certificate from indigo air lines. So this complaint is about that.
I am trying to request for travel certificate but it is showing error: please enter correct email address. I tries many mail ids, but showing the same. Please provide me a travel certificate.
Booking reference : [protected]
Email...

I' am sneha guha roy. A regular customer of your airlines. A student of ramaiah institute of technology. Pnr tdurhw. I had 16 kg for my checkedin baggage and 9 kg for myhand luggage. As i had 2 kgs extra on my hand luggage, the attender forced me to check in the hand luggage as well. And hence i was charged 9 kgs extra i. E 2700. This is totally not fair. I regularly travel with same baggage in your airlines but have never dealt the check in - in such a bad manner. I am a student. I travel alone. I want a refund of my extra charges. I was only allowed with a sling bad which weighs marely half a kg. I expect my refund. Infact after i landed i verified the weights. I had exact 14 kgs and 7 kg for both of my luggages. Such kind of scammery is not expected from your airlines. I m a regular customer, i travel with same bags and gagage every time. But my last experience have marred your reputation. I expect a refind. After all these harassment i m not alllowed to check in for my on goingjourney

Dear sir,

I booked my ticket from delhi to visakhapatnam on january 4th. Travel date is on 19th jan 7.30 pm. When i book the ticket price is around 5000 which is higher then next day morning flight (5.15 am). And this trip is very important to me thats why i booked this flight even it have high fare. Unfortunately my flight was cancelled and they haven't inform up to i went to airport. Indigo people offered either refund or next day flight ticket. I requested them arrange any alternate transportation that day with other airways (Even nearest airports also ok) or if you provide next day ticket you have to bare all my expenses for that night (Accomidation in any hotel food and transportation from airport to hotel... Etc). But they rejected my request and they said they will give only ticket for next day or refund the money what i payed. That whole night i mentally disturbed and stayed in airport without sleep. Its really very bad treatment of indigo. When i booking time i booked before day flight even it have high fare then next day flight. And if my self want to change date or cancel they are charging. Please justice me in this complaint

Dear sir,

I booked my ticket from delhi to visakhapatnam on january 4th. Travel date is on 19th jan 7.30 pm. When i book the ticket price is around 5000 which is higher then next day morning flight (5.15 am). And this trip is very important to me thats why i booked this flight even it have high fare. Unfortunately my flight was cancelled and they haven't inform up to i went to airport. Indigo people offered either refund or next day flight ticket. I requested them arrange any alternate transportation that day with other airways (Even nearest airports also ok) or if you provide next day ticket you have to bare all my expenses for that night (Accomidation in any hotel food and transportation from airport to hotel... Etc). But they rejected my request and they said they will give only ticket for next day or refund the money what i payed. That whole night i mentally disturbed and stayed in airport without sleep. Its really very bad treatment of indigo. When i booking time i booked before day flight even it have high fare then next day flight. And if my self want to change date or cancel they are charging. Please justice me in this complaint

Dear sir / madam

I booked two tickets well in advance pnr ybnwfp in flt 6e 904 from lucknow to banglore (Non stop) for 20/01/2018 flight departing at 10.00 am and reaching banglore at 12.35 pm to attend an important family function but flt was rescheduled many times i. E. From 10.00/12.35 to 08.25/11.25 hrs again 9.50/12.35 in flt 6e 226, again rescheduled at 8.45/11.20 hrs again 11.00/15.45 in flt 6e 423 & once again rescheduled on a new time 10.50/15.45 hrs with one stop at delhi means the duration of journey was increased by 200% compelling me to board because of no option, & in this way i missed the function & face embracement.
As a diabetic i was compelled to spend rs. 600/- on food etc. During flt. I ask you to pay my food bill + rs 5000/- per ticket as token compensation at the earliest otherwise i will go to court for not rendering the services promised by you.

Rakesh bhatnagar

Dated 08.01.18 i am see mail call letter from indigo airlines.in mail please security money deposit 9600. I am calling mr. Ayush malhotra in this no [protected] for security money deposit which account. He is give me bank of baroda account [protected]i8336 and ifsc code is barb0genoid name ineerjeet singh. I am deposit amount and call mr ayush malhotra is is tell me send me deposit slip in whats app no.[protected] and i send he is tell me i...

I, Mousumi Sen and my family would reached Raipur from Kolkata today by flight service of IndiGo, PNR : NBMQFZ dt: 22/01/2018 time : 6:35 a.m. We got our boarding pass on time and there was a long queue at the Security Check. After completing the Security Check, the representative of IndiGo came to us and said that your flight has taken off. But there was still 10-15 minutes were left for the flight to take off. They didnot show any cooperation from their side. After that they forced me and my family to cancel the boarding pass. Due to leman we followed their instruction as we were travelling by flight for the first time. For their mismanagement we had to suffer and we missed the flight though we reached on time and got the boarding pass. We not only lost the money for booking of flight as well as we lost our time and important moment and could not reached Raipur.

Kindly look to this matter and give me the proper feedback and I am sending the boarding pass picture with it.

The airport staff has made the ticket of my infant with some other person instead of me and it caused so much problem. They sended me to the security staff for stamp on my ticket but the security officer said that we have no such stamp. Again i had gone to ticket counter and said that the security staff has no such stamps. Then after telling this she has made my infant ticket by seeing my aadhar card and took 1250 rs. After this she given me the ticket with several names on ticket and said that u had group of 20 25 people so this much names r there. When entered inside we r not getting the boarding pass as the infant name is written with some other person mr neema and the aadhar card is not matching with the infant parents because the infant is of mr. Tiwari. Then we had searched for mr neema and they gone on counter and told that the infant is of them then on last they had given the boarding pass. If mr. Neema will be not there then we will not receive boarding pass because of the mistake of the ticket counter staff and we r 7 passenger together means my complete family is there with me.

1. I have the following to submit for your kind consideration.
2. I am writing this mail to express my grievance on the experience i along with my family had to undergo on the last leg of our vacation whilst travelling onboard your flight 6e621. I am a serving indian navy officer, who had travelled with your esteemed carrier today on 20 jan 18 from hyderabad to visakhapatnam. My check in baggage included a hand baggage partly made of leather, the photo of the same is attached alongwith.
3. During the course of vacation, i had travelled extensively and this bag was my checked in baggage always. Whilst receiving my baggage at the baggage belt, i noticed to my utter surprise that both the bag handles made of leather was torn and uprooted. On enquiry with your representative (Mr baranidhan), i was informed with utmost arrogance that the company would not be responsible for the damage to my baggage. The rep thereafter pointed out a slip held in his office indicating the company policy which again i am attaching along with. On speaking to the senior officer on duty (Mr sudhir kumar) from your company, the reaction was no different and again the company policy was re-iterated.
4. As i had mentioned earlier, i am a serving officer with the indian armed forces and this gesture of both the gentlemen came as a rude surprise. Unfortunately, it so appeared that there exist nil chivalry and no care for customer service. Both these gentlemen thereafter kept arguing with me indicating that i should have hand carried this baggage and that probably my baggage was of poor quality. Let me bring to your notice that my baggage is an absolutely new one which i have handpicked about two months back from malaysia. Being in the armed forces, i value my items very dearly which have been purchased through my hard earned money.
5. I would request your office to kindly appreciate the same and direct the concerned agency within your organization to suitably re-imburse the damage i have suffered.

Our ticket from mumbai to dubai was booked by travel agent. Few days before travel we changed the return date and paid in dhrams by credit card. At mumbai airport check in counter we were held and asked to produce the card from where the payment is done. We thought they are asking to show the main ticket payment proof but the main ticket money was paid by travel agent directly to airline hence there was no card involved. Then they asked as to pay full ticket money. Then we showed the card from where we paid 90 dhs to change the date and that’s how they allowed us to board the flight.
My question is
1) why don’t their system at the airport showed the payment done for the ticket and only date change was done by card?
2) who is responsible for the trauma that the 80 year old senior citizen went thru?
3) what action can be taken for this unpleasant experience of indigo airlines ground staff?
4) why the ground staff not well trained to handle these situations wisely?
5) need the strict action against this unprofessional and inhuman treatment to the old lady.

I am shyam thummar, and i got the mail from (Sonia. [protected]@humanresourcelnt.in)
And warm regards in the mail id is from
Hr - indigo aviation.

So. Please help me that is that the right email id or not, becuase they said that on 29/1/2018 there is interview is going to conduct, so if it is true, then please let me know, because i don't know it is fake email or true. So please do conversation with your job placement team and give me reply on ([protected]@gmail.com). Please it is very important for me, because i don't have job right now.

I am attaching photos also of the mail.

The flight was preponed to 10 am due to republic day restrictions from original time of 10:35 am.

However, without any reasons or explanation, flight was delayed to 12 pm with passengers sitting inside the plane. People either kids are made to wait inside the flight for 2 hours and no satisfactory explanation has been given.

While i am writing this complaint, we are still inside the plane, hoping that it takes off on time.

Redoculous inefficient ivr system. That despite accepting the message multiple times, one keeps getting the phones regarding pre-ponement of the flt.

Despite pre-poning the flt timings, the flt gets delayed with passengers sitting inside the flight

Absolutely no satisfactory explanation given

Cheers, anurag bhatia, 20 d

Dear team

Thanks for your response.

I would like to mention my last experience with indigo during my thiruvanantpuram-kolkata trip on 12.01.18. I was travelling with my wife under pnr heqg2q. It was a very bitter experience with indigo among my several travelling with it. I was at check-in counter at thiruvanantpuram airport to check-in my luggages and to get boarding pass. The lady staff of lndigo at the check-in counter (I don't know her name, it can be traced through boarding pass issuing user id), asked me to put all my luggages including hang baggage at the belt. The check-in luggages were under the baggage limit of 30kg. She asked me to weight my both the hand luggages which were cumulatively within the baggage limit of 14 kg. But she asked me that she would allow only if a single hand baggage is within 7 kgs. My baggages were around 3kg and 11 kg; even after my repeated requests she didn't turn up and asked me to make two separate baggages of 7 kgs each else i would have to book it in extra luggages. After a long argue she didn't allow me to carry it in hand baggage and booked it in check-in luggage and charged me a sum of rs 3300/- as extra luggages.

Now, i want to know to which extent it is viable. Of how many passengers do indigo weigh their hand baggage? Why was i harassed by your employee?

I had a horrible experience with gongigo flight service today. I had booked flight from delhi to chennai. Actual departure time was 9 45am and i was supposed to reach chennai by 12 noon. I had a connecting flight from chennai to cochin by 2 05 pm. I had enough time for transit. Goindigo flight got delayed due to foggy conditions and they themselves delayed it again unnecessarily saying that they needed time to start their engine. Even after they boarded all the passengers, they again toolk 45 mins to take off. Meanwhile, i had asked the customer care of delhi about my connecting flight (Goair) and they said dont worry that indigo will take care. Also i had asked the cabin crew inside the flight and she also said indigo will take care. They started the flight only after 11 45 pm and reached chennai by almost 2 30 pm, and after getting my check-in bag (Again that took too much time for the bag arrival), it was already 3 15 pm.

When i approached indigo office in chennai domestic airport, they said they can not do anything and asked me to book another flight which is after 7 30 pm. Pay was too higher and i had denied to pay. They were telling its not their mistake. I asked them was that my mistake? They were simply telling me that goto other airline goair and ask for the refund. I very well know it is not goair mistake and even i went and asked for the refund and their answer was even more rude.

I again went back and asked goindogo persons to meet their deputy manager, i was surprised by the answer that deputy managers went out for coffee and will be back only after 5 30pm.

One girl in the indigo counter said, sorry sir we cannot do anything..

I was in a situation like what to do, i even checked the prices for other flights and it was too higher for me to pay.

Finally i had dropped my plan to goto my hometown as it was already 5 pm and there is no point of waiting for a flight and paying again huge amount.

I went my room in chennai and had booked a bus (That was atleast affordable to me) to go home.

I will be really fighting with this case until i get all the refund and also the compensation for the time i have wasted for the worlds worts service goindogo!!

I am looking for a quick resolution in this regard..

On dtd. 10th of jan 2018 i took a flight from Indore to Kolkatta via Raipur 6E 811 on upper cabinet i put my hand bag and a jacket, when i reach kolkatta i didnt found my jacket there but my bag was there, on i asking with crew staff they told me that they have drop the jacket at Raipur airport. Many times i complaint to customer care they didnt find it.

My p. N. R. No. Is o8usyy for your flight service 6 e 71225 from chennai to rajahmundry dated[protected], departure schedule was 17:65 hrs at chennai and arrival to rajahmundry at 19:45 hrs but at the time of check in the boarding pass was given with 18:45 hrs departure time subsequently it was changed to 19:10 hrs without any clarification on the said delay and further at the time of boarding at 19:10 hrs the persons who deputized by the indigo air services handing over the refreshment packets after check in the boarding passes (If the airways authorities so courteous to the passengers it is not the way to deliver at the place of get into the bus the suitable place is in flight. Therefore, it is nothing but an act of humiliation towards the passengers).

Because of the unexplained delay in operating the flight i need to wait extra time of 2 hours besides unnecessary waiting of 3 hours due to the deficiency of the spice jet in operating sg3403, hence you are hereby called upon to explain how the operation delay shall not amount to deficiency of service for claiming compensation within one week from this day failure to comply appropriate legal actions will be followed. Our contact details[protected] mail id :- [protected]@gmail.com

Morning go-air flight cancelled by the airlines..
Made us wait at airport and in plane for more than 5 hours.
Making false promises of cancelling and refund of my round trip, as return indigo flight has not cancelled..
Duty manager at airport, noted the pnr of both trips and promised that the 100% amount will be refunded.

New delhi to lucknow - go air.. Pnr-g1vjny
Lucknow to new delhi indigo - pnr - actnrj

Necessary action to be taken.

Dear sir/ madam.

I would like to inform you that today indigo flight no : 6e 6132 which was secdule departure from bagdogra at 1500 hrs to kolkata by 1600 hrs. Today i recived a sms from indigo mentioning delay of flight and mentioned departure time 1655 hrs but it is most difficult to reach my home from kolkata as the flight will land late, so, i am not travelling and wish you to refund my amount.

Please do the needful action for refunding.

Regards.
Sk abdul anower.
Mob: [protected]/[protected]
Email: [protected]@gmail.com