IndiGo Complaints & Reviews

I have miss my flight at 18th feb 18 from mumbai domestic airport to delhi via raipur. My pnr is sbucyc and returning flight was at 27th feb 18 from delhi to mumbai via nagpur. So my total coast was 14, 000. While i missed my flight one of the employees of indigo tell me that all money was not returnable. So i am requesting you that please return my money, i am from middle class person doing job. Please i am requesting.

My pnr no. Is cbj4mj. I had to travel to singapore from chennai. During my onward journey. I boarded the flight in couple of minutes i suffered insect/bug bite. This all happened even before the plane could take off. Due to the same i was very uncomfortable throughout the journey. The hostesses also gave some medicines but apart from that there was no other support. The most uncomfortable journey i ever had.

Dear team indigo,

I am writing this email to express my grievance over a very horrible experience i had today with indigo airlines. For the last 10 years i have been a regular flyer with your airlines and had a very nice experience till date. However, my perception has been affected after today’s experience with your staff and members.

I had a flight booking from bagdogra to kolkata (6e-534 – pnr no. Rhnz9k) for 16th feb-2018. I was coming back from gangtok and had started at around 10 am in the morning. My wife had serious vomiting and was not feeling well, hence there was some delay in covering the road distance. We managed to report at the boarding point of airport at 3:55 pm. I knew that we were very late considering that the scheduled departure is 4:35 pm. However, there was an indigo staff (I am not sure but i think she was ms. Rita) to whom i described the situation and requested to accommodate us in the flight.

She called up the manager (Mr. Ganesh) and said it is not possible. I explicitly told that my wife is not well and have already multiple vomits and i want to get her checked as soon as we reach kolkata. She again called to check with mr. Ganesh and conveyed that they will not be able to assist in any way. I felt bad that indigo staff are not having any kind of humanitarian approach while dealing with customers. It is the one time when your customer expects you to understand the troublesome situation he is facing and instead the staffs behaved in a very inhuman manner. I asked ms. Rita if i could meet someone senior like mr. Ganesh and explain the situation, she out rightly denied saying that she is the senior person and the decision is final.

I had to book the next available air asia flight at 4 times the cost with each ticket costing me inr 5500/-. I had to pay inr 11000 for 2 tickets as it was a medical emergency. I met mr. Ganesh after security check in and expressed my concern to which he said that he was not aware of the situation otherwise he would have accommodated. This came to me as a surprise because i thought it was clearly communicated to him. It puts a question on the integrity and honesty of esteemed organization like yours.

I demand a proper grievance addressable and resolution process for the above incident i had to face due to mismanagement of indigo airline staff members. Till now i am not taking up this matter in various social media platforms or consumer interest forums as i believe this can be solved with mutual efforts. However, if proper actions are not being taken i would be forced to take appropriate actions which may harm/tarnish brand image of indigo airlines among loyal customers like me.

Also please share the escalation matrix and email id of senior persons of indigo to whom i would like to communicate the issue.

Thanks and regards,

Sandeep acharya

[protected]

I am an indian soldier posted at srinagar. Today i am traveling in indigo flight no 6e 576 from sxr to lko. You know that the life army personnel is very tough. I have to carry all my personal items also uniform during leave. When i went to counter to collect ticket my luggage weight was 4kg more than authorise. I request to mr zunaid khan who was on ticket counter to merge my extra weight alongwith my subordinates but he didn't do started arguing and said that what ever you soldier in army you are not doing favour to being a army man and made a payment for rupees 1500. I want to ask a question to you this is not your duty to give some privilege to army personnel. I request u pl check and take action.

I had booked a tickst for 21st march 2018 from mumbai to kolkata through indigo airlines website. The amount worth rs. 3505 was deducted from my account and it showed that the payment is successful. However whrn i recieved my itineary it shows the status as needs paykent. After talking to your customer care service they have extended my hold period till 28th february 2018. Please refund my amount at the earliest. Transaction id 64bf3036ae[protected]. Pnr phs88k. Bil*[protected]*indigo_lic

Dear Sir,

Greetings for the Day!

I am writing to bring your kind attention towards the problem i am facing aftering booking my flight with Indigo Airlines.

I, Piyush Asija booked my flight with Indigo from new Delhi to Dubai on 20th Feb 2018 accompanied with my wife (Anita Kamra Asija)

When We reached at New Delhi Airport, We came to know that the server of the Indigo is down and they were working offline, which took too much time because everything was mannual, and at the end they issued us the manual Boarding Pass.

After that our actual struggle starts with Indigo, because after that wherever We went they refuse us (Me, my wife and other passengers of the same flight) to go further because of the manual Boarding pass. At the immigration or at the hand baggage checking, they were not allowing us to go further because of manual boarding pass. and the main reason were that they were not informed in written from Indigo that they are issuing manual Boarding pass. there were no staff of Indigo nearby who could help us.

We are still wondering why Indigo had not issued the information in writing before issuing the manual Boarding pass which they did later, while many of the passenger were suffering because of this.At last before 15 min of the flight time, i board the flight.

The struggle still not ends here, after arriving the DXB Airport, i came to know that our baggage had not arrived. For getting that, we had to submit the information about all the Baggage

In Spite of our Tiredness, we did cooperate with the Baggage department to submit the report and they confirmed us to deliver the Baggage at our place.

Next day we got two out of three Bags at our place delivered by one of the staff of the Airport

But after reaching our destination we are still struggling for our third bag (suitcase). despite of our personal check at the Airport and making unlimited calls to the customer care, we are unable to find the status of our Third Bag. First of all, its not an easy to reach the customer care executive because of busy lines, and after reaching them, we are only getting same one answer that they don't have any update for this bag.

Its really disheartening for us that we started this trip as our dream trip and most awaited after our marriage and just because of INDIGO airlines, everything shattered. We came here to spend our holiday and now we are spending our total time at Dubai airport to receive our baggage.

Its a humble request to look into this matter and take necessary actions.

Regards!!..

Piyush Asija
Date of Journey : 20 Feb 2018
Flight : 6E47
PNR : FDFLYJ
Contact : +[protected], +[protected]
SEQ No : 131
Baggage Tag No : 6E024671, 6E024672, 6E024673,
Property Regulatory Report file reference : DXB6E29670

Was travelling from a indigo flight yesterday from bangalore to chennai and then to jaipur.. I thought indigo being such a trustworthy brand i would always travel by indigo even if had to give a higher price for the flight but yesterday while traveling, the suitcase which i had checked in and which was locked came to me in jaipur unlocked.. Everything was there except an expensive watch which was gifted to me in marriage.. I always use to trust indigo and indigo being such a big brand this was totally unexpected of the employees.. Yes i agree it is there duty to check suitcases and i understand this is done for security reasons.. But expensive things getting lost from such a renowned brand is totally unexpected.. Everything is fine but our valuables getting lost is really untolerable.. This was really unexpected from indigo employees.. This incident has really made me upset.. How is it possible that there was everything except my watch and the suitcase was unlocked

I was travelling from chennai to port blair on 24th feb. However due to death of my uncle, i had to cancel the tickets. Even after providing all the documents to prove the blood relation between me and my uncle, the resolution is not yet provided. They have not even replied to a single mail i have sent them. After calling to their customer care, they keep me on hold for almost 30 mins, ask to re-send the mail with all documents again and again. Moreover, at the end they say that they will look at this issue. From past 3 days, daily i am going through this problem but no resolution yet. It seems that they are just avoiding to refund the amount.

This is to inform you that i, sunny prakash s/o sh. Yogender prakash have traveled from delhi to doha on 20.02.2018 by indigo airlines flight no. 6e1701, booking reference y6uerr (Morning 01.50am flight) with one no baggage, but when i have arrived at doha airport, i am unable to get my luggage.
I have immediately complaint to concerned department (Complaint ref no. Dog6e10847/20feb18/0148gmt, they have confirmed that due to some miss handling my luggage not borded to doha the same they have at delhi airport itself. They took confirmation with photo of my buggage itself.

Concerned dept. Lodged my complaint and confirmed that i will get my luggage my same day itself. Now 2 days passed and i am still unable to get my luggage.

Now i want that "indigo" should refund me the full cost of my ticket plus rs. Incidental expenses plus cost of my baggage rs. 10000/- and rs. 25000/- for the mental stress and loss of work for one day.

Kindly do the needful.

Pnr number-bfqvwq
When the flight was ready to fly, large amount of pollution like something was burning and smell came in the flight.
I and my 3 friend's had an urgent meeting in dubai and the flight has some technical problem. Someone is waiting for me at dubai airport and due to this problem, there can be a huge loss in my own business. Its very bad services you are providing.
I need to inform you that i am going to make a consumer complaint and will make those photos in social media if some action will not be taken.
This kind is service was not expected from indigo.
Serious action should be taken

I purchased new trolly to gift someone. As it was my check-in luggage and there were some glassware so at the time of check-in i informed the person to make it fragile and he did but when i received my bag at destination and open the bag at home it was damaged. It was not happened for the first time with me. Everytime my bag got damaged. I can't tolerate this everytime.

Main sanjay kumar chaudhary indigo airline ka regular passenger hu..
Mera journey guwahati se kolkata indigo flight no-6e 596 pnr no-i7mygl dtt[protected] ko tha. Lekin mera flight 04.00 hours delay hone ke karan mera flight guwahati se lagbhag 1950 ist par take up hua. Jab main kolkata airport par pahucha to malum chala ki baggage belt no - 02 se milega lekin mera baggage belt no - 02 par aaya hi nhi to main kolkata airport ke customer service par complaint kiya to kolkata customer service wale khabar liye to malum chala ki mera duffle baggage kolkata n bhej kar bangkok bhej diya gya hain. Tab hamase officer ne duffle baggage missing ka form bharaye aur bola gya ki aap wait kijiye aapka duffle baggage[protected] ko bangkok se kolkata next aane wali flight se 0325 ist se return aa jayega to maine waha par 0325 ist tak intajar kiya bhir bhi duffle baggage nhi aaya to bola gya ki aapka baggage aap jis hotel me stay karenge waha delivery kar denge. Lekin sham tak koi reply nhi aaya to main[protected] se[protected] tak diye gye no-[protected],, [protected],, [protected],, and customer care gurgaon - [protected] par 50 se 100 times phone karte the to yahi reply aata tha ki aapka complaint kar li gyi hain aur abhi aapka duffle baggage trace ho rha hain. Mujhe es dairan financial, tension and mentally harassment se gujarana pda. Aur mera duffle baggage dtt[protected] ko lagbhag 2215 ist ko mila tab mera lock 🔒 toda gya tha tab deliver karne aaya man se complain bhi kiya to usne pic lekar gya aur broken karke mera mobile (Samsung core) along with the sim and charger nikal liya gya tha. Ye sab galati to indigo service ka hain esliye mera mobile and charger ke liye compassion diya jaye jisase main apana mobile and charger purchase kar saku.
Nhi to mujhe koi aur legal rules apanana padega.

Sanjay kumar chaudhary
Mob-[protected]/
[protected]
Kumarchaudhary. [protected]@gmail.com

My friend and I are traveling to Chennai on Business on the 21st of Feb. We decided to fly Indigo airlines as we've generally had a good experience flying them in the past and their rates were competitive (I checked several websites). I found the lowest fares on the indigo homepage and decided to book my tickets there.
I selected my tickets, skipped the parts with the ad ons (food, special seats, insurance, etc..) My ticket total...

Ref pnr ngnr9n flight 6e - 873

Indigo refused to onboard though entered airport at 5.15 am. There was a long queue to collect boarding pass and finally refused boarding.
Have seen other people who came late, one lady who’s flight was at 7.05 and she allowed to board /check in at 6.40.

A staff named vaidyanath (Who is supervisor) misbehaved and mentally harassed by arguing extremely rudely. I am not worried about the amount i paid for different flight. Indigo should teach their employees how to behave and make them to follow certain ethics when they are on job.

This is not only happened with me but also many passengers they refused to board. After reaching to the counter, they were quoting different price for alternative tickets. One lady at counter was talking 3000k where another one gave the ticket on 1250. So how this is calculated?

I am waiting to hear from indigo on this and further i can go to court if required.

Indigo is a collection of staff which are expert in torturing travellers, even ladies, mr praveen at delhi airport terminal 1, is a sadistic person, he is expert in torturing you, i recommend indigo management to hang a notice board mentioning ' beware of this dog, he may bite, he may stop you from boarding the plane, pravin very proudly states that airlines may go in loss, seats may be vacant, he will not allow you to board, even if you have valid tickets and their is no contraindication to fly, avoid indigo, airlines license should be canceled

Dear indigo authority,

This is to bring your kind notice that i have tried to fetch my travel certificate from your website on 11/02/2018. Since 11th feb, i have contacted your customer care representatives almost ten times to avail my travel certificate but they have informed me that my travel pnr does not exist in your data. On 11/02/18 they have filed a complaint (Complaint id: pjygxh) & suggested to wait 24-48 hours. After 48 hours, again i was suggested to mail you. Meanwhile your representatives from twitter also suggested me to contact you. On 13/02/18, i mailed you informing the matter but it is very unfortunate that i did not get any reply till now from your end. After that i contacted your customer care again, when they issued me a pnr (S7vp8l) & suggested me to pay 200/- rs for travel certificate on this pnr at airport. After paying the fees on 16/02/2018, i have contacted them & they assured me that they will send me travel certificate by 24-48 hours. Unfortunately, i did not get my travel certificate till now, & when i called them today morning, i was suggested to mail you. This is my benevolent request please issue me the same as the certificate is crucial in respect of my profession.

Travel information:

Airline pnr... Df2e3r
Passenger name... Md salman sarkar
Date of travel...08 october, 2015
Flight number...6e-353 [hyderabad (Hyd), india to kolkata (Ccu), india]
Flight time...6:15 hrs (Etd), 8:20 hrs (Eta)

I hope you would take required actions to safeguard your customer's interest.

Thank you
Sincerely,
Md. Salman sarkar

E ticket airline pnr b8iqri, journey from pune to hyderabad to mangalore. 6e242, 6e7101, first flight they have not provided cpml and when i asked in 2nd flight, they are telling that cpml is for earlier flight. Finally no cpml in both flights. But your charged including cpml. Injustice. Reddy dhanumjaya rao. Corporate meal. Corporate booking hpcl thru thomas cook.

I had booked three tickets under two different bookings using make my trip.com website

1. Pgtyka sanjay thapar & sangeeta thapar flight 6e-672 etd pune 23.30 for delhi

2.. H8gd4v ms ankita thapar flight 6e-672 etd pune 23.30 for delhi

I received the message that flight is cancelled for operational reasons. I was not able to find an alternate on idgo website as it was not connecting. I went to the airport requested them to book us on alternate flights today or tomorrow morning. They regretted our request and were offering flight on monday the 19 february 2018. I told them the urgency as my daughter is scheduled to depart on an international flight to london from delhi. Tickets were available on their flights on sunday and other airlines but they refused to help. We were told they cannot help. I had to but tickets on spicejet paying rs 49, 170

This is highly unprofessional and unexpected from indigo. If my complaint is not addressed appropirately, i will be forced to take it up.

I (Along with my mom and cousin) had a 610 am indigo flight from bengaluru to mumbai on 13-feb-2018 (Pnr: pgpdxq).
I arrived at the airport at about 510am and proceeded to the indigo desk, where i was issued the boarding pass and was casually advised to proceed to boarding fast without any emphasis that there is any possibility of me missing the flight.
I was at the security check for around 15-20 mins during which the indigo person was calling out for passengers for different flights, the last of which i heard was bengaluru-mumbai at which time, me and my cousin were still a good 10-15 minutes from getting the security check. I immediately waived to the indigo staff and moved towards him to say we were to travel by that flight. On gesturing if we had to hurry, he asked us to stay put and said that this was a standard procedure and that we could continue in the line. It needs to be mentioned here that, there were other passengers who had bypassed us in the queue citing emergencies while we stayed put.
After the security check we proceeded to the gate 2c immediately by 540am where we were told by mr xxxx that the gates were closed. We narrated to him the happenings at the security check, where an indigo staffer had said that there was nothing to worry and that shouting the flight name was just a standard procedure. He double checked with us if it was indeed an indigo staffer. Then he said there was ‘nothing to worry’ and he would put us on to the next available flight. If i got it right, he even spoke to the aforementioned indigo staffer at the security check on the wireless. However after saying there was nothing to worry he gave us the slip and was nowhere to be seen. Now we had to narrate the same ordeal to the next staffer yyyy who was busy handling other travellers. Yyyy was less receptive to what we said and said that she can put us on to the 710 flight provide we pay up rs1000 per head. I told her, that xxxx had said there was nothing to worry and he would put us on to the next available flight (Please note there was absolutely no mention of additional charges at that point). Yyyy pressurised us into paying saying if we don’t pay up immediately, we would miss the 710 flight as well. Sensing that there was no point in arguing and missing the next flight as well, i asked her if she could waive off the charges or not. She said she was not authorised to waive off the charges, so i decided to pay up for the time being and told her that i would raise a complaint to indigo.
To summarize.
I missed the flight because of the casual attitude of the indigo staffer.
I suspect the whole thing was done purposely, to extract rescheduling charges from unsuspecting passengers. Why else would the indigo staffer at the check in not caution me that there was a chance that i might miss the flight? Again at the security check, the staffer never bothered to ask us to proceed to security check bypassing the other passengers. Why the indigo staffer (Xxxx) at the gate 2c said ‘nothing to worrry’ and gave us the slip. And why would yyyy ask us if it was indigo staffer and she can do anything only if we can call the indigo staffer at the security check and he explain it to us. How on earth will i remember each of the indigo staffer?
Please note i have taken time and written this so that, this doesn’t go unnoticed in the pile of complaints that indigo must be receiving on an ongoing basis. To me this seems like a case of daylight cheating from unsuspecting passengers.
If i do not get a favourable resolution (Refund of rs1000 per head plus compensation for the delay), i am determined to take this to the next level, so that it serves as a reminder for all the airlines that you cannot take all passengers for granted.

Indigo pnr vhhwva - 6e5268/ 922, 17feb delhyd/hydbbi,[protected]/[protected] hrs.
My wife and a 2 year old son were seated at the gate for boarding 6e 5268. She asked the staff about boarding but they said it's not time yet. We will call. However when she went again they said gates have closed. The luggage has already checked in and there is a connecting flt from hyderabad to bhubaneshwar. Now they are asking them to pay an extra amt to place them on next flt.
Spoke to customer care however he put me on hold for a minute and then disconnected.
Really sad. Please help
Regards
Lt col rajesh sharma [protected]