IndiGo Complaints & Reviews

We had a flight from delhi to ahmedabad at 20:45 on 19/3/2018 we had reached the airport the airport around 19:40. When we reached to the gate at 20:20 they told us that the gates were closed as we were late. We requested them a lot but they didn’t have us any concern.. I was traveling with my other 3 colleagues‘after a lot request they gave us the 2ticekets for the flight which was around 22:00. As a consumer we requested if we could board our earlier flight the refused and said this was beyond their norms. My other 2colleagues had to by train they were not given any priority for the other flight. I just need my money back.
They even denied to load my baggage in the another plane. I had to leave my baggage there at delhi.. It was my worst experience with indigo and if this was so you are not treating consumers in good way

I missed my flight today which was on 3:20 indigo 6e-411 just because i was 15 minutes late i reached at check in counter at 2:40 as i was stuck in the traffic i told the attendant about my problems bt no help provided to me not even a single solution they directly told sorry sir nothing can happen now and just because of this # i will miss my exams which is tommorow morning and my money is also wasted as i am a student so i think they must help students just because of not getting help i suffered a lot. Didn't expected this from your airline service. Very bad service

Refer pnr numbers l7g2ul chennai to chandigarh and lyd8jc from cahndigarh to chennai. Due to closure of chandigarh airport on 17 feb and 24 feb 2018 respectively on ibid pnrs i was made to travel up to delhi and return journey also from delhi. Air fares for 03 person's from delhi to chandigarh and back was supposed to be refunded. I have received only rs 1050 as one side refund and the other has not been refunded till date. To add up to my dissatisfaction the amount of rs 1050 for 03 persons for delhi to chandigarh is just seems to be ajock. Kindly look into a matter and a judicious refund is expected from your esteem company. Thanks as i and my family is a regular traveller of indigo.

I made a typographical error in the name while booking the ticket. I called up customer care to correct it. I did not get a good response. I was asked to cancel and book another ticket. I did further enquiry and came to know that typographical errors could be corrected. Customer service should help customers in every possible way and invest their trust.

I taken flight tickets for my aunt from a travel agency in the name of vasanthi aravindakshan instead of her official name vasanthakumari aravindakshan. Can we change the name in the tickets
Travel details :- 16th august2018 from bombay to kerala - pnr:6e-yjgr4u aircraft 320 time - dep. Time 1.20 pm
And 10th september 2018 from chennai to bombay - flight 6e 495- dep. Time -06:45.
I contacted travel agency and they told no problem, they give a remarks.
I want to know is there any difficult to her for traveling

I booked my flight fro hyderabad to delhi on flt 6966 on march 13, 2018. Since i was going on an international flight from delhi, my luggage is few kilograms extra for a domestic flight. The reception counter lady told me that i have to pay for extra 7 kgs which comes to rs. 2100. Since, i had cash, i paid rs 2100 but later noticed that the lady gave me a receipt for rs 1500. Evidently there is a fraud taking place at the reception counters.

Dear sir/madam,

I ca n panduranga rao nallam booked indigo flight from rja (Rajahmundry) to blr (Bangalore) through make my trip.

Sector - rja (Rajahmundry) to blr

Date of travel - 14/03/2018

Agent - make my trip

Airline pnr - t81j6l

Passengers -

1. Apurupa nallam - adult

2. Panduranga rao nallam - adult

3. Purvi veer nallam - infant

I have cancelled the tickets from make my trip app (Partial cancellation) on 13/03/2018 morning due to sudden cancellation various indigo flight for

1. Apurupa nallam - adult

2. Purvi veer nallam - infant

As i don't want trouble mt infant.

I called indigo call centre on on 13/03/2018 evening around 8.30 pm to enquire flight status from my mobile no +[protected] and i shocked to know my ticket was cancelled and i got a message that ticket for panduranga rao nallam - adult also.

Since, then i called various time indigo and make my trip to find out what is happening. After long waiting calls dropped several times. From night 10.30 pm to till 2.30am, i was calling customer care to find out what was happened. Each time, executives were different answers from indigo and make my trip.

Finally it was informed that ticket cancelled from web site. I was not cancelled ticket or not even tried to login to indigo. Make my trip was saying that they were no way concerned with cancellation of ticket for panduranga rao nallam. Indigo is not giving clarity how ticket got cancelled with out the knowledge of passenger or agent and entire fare was forfeited.

Left with no choice, i booked another ticket with indigo fh7ksn by paying rs. 3, 584/-

I had not cancelled my ticket but indigo is putting the blame on me.

Request you to kindly enquiry the issues and refund rs. 3, 584 which i was paid for fh7ksn

Thanks n regards

Ca. Panduranga rao

+91 [protected]

Dear Sir/ Madam,
i booked a return ticket PNR KFB1WT, from HYD to VNS on 15th Mar 2018 flight no 6E-915, and return on 22nd Mar 2018 flight no 6E-383. I have 1 SMS and 1 mail who's below attachment but customer care says resend again on 14 Mar in night 9:14 Pm reschedule but i have no any mail or SMS till date and time. i received 1 call from customer care on today 15/03/2018 between 11:30 or 12:30, your flight no-show.

today i am contact 2-3 time with customer care he says we have process no-show refund no full refund, i have send send reschedule sms and mail but i have no any sms, mail and call.

so we request Sir/Madam pls release full refund because i have no any more sms/mail/call from customer care or any other Indigo's office.Pls...pls

Thanking You
Sanaullah Shaikh

This is with reference to the delay in the flight of indigo flight flying from jammu to delhi vide reference no ujvlnh in the name of my daughter vidya kumari.

The flight was scheduled to depart at 3pm but we received mail from indigo that flight will be rescheduled at 5 pm due to some reasons. Later on my daughter applied for cancellation and refund on make my trip. But to our surprise we got only 927 and rs 3000 was deducted on for cancellation charges.

It is really painful for us and shameful for you that flight delay is due to you and cancellation charges have been charged to us.

Request you to refund the cancellation charges.

If that we would have boarded late on airport we would have not been allowed to check in but if flight has been delayed by you and we have applied for cancellation we are charged for rs 3000

It is really disgusting and shameful on part of you and a clear bad customer services on your part.

Regards
Anil koul
[protected]

I was scheduled to board flight 6e 811 from kolkata to patna. Gate no allotted was 23. I was directed down stairs which housed gates numbered from 23 a to f. 15 mins prior to boarding when i showed my boarding pass the staff told it's upstairs. I reached the gate @11.40 but the staff denied admitting me. I missed the flight by sheer negligence of your staff. Pathetic support staff.

Date - 14.03.2018
Clint no. [protected]
Dear sir/madam,
Please take information about left wallet on terminal no.2 new delhi in which
These documents were as :
1. Pan card - no. Auits7227b
2. Cash-approx rs. 12000.00
3. Atm-cards. Hdfc
4. Aadhar card
5. Pnb credit card
6. Indusind bank credit card

Fligt detail - boarding pass no 89, flight 6e3612 go indigo
New delhi to gorakhpur

From,
Rajesh k. Srivastava
Mob. [protected]

Hello

This is with huge concern that i am dropping a note.

My name is josheela lobo.

My flight from blr to ixe was at 5:40 am on the 12th march (Flight no# 6e6724) and the boarding time was 4:55 am. I showed up 5 min late i had done the web-check-in beforehand, in spite of that, i wasn’t allowed to board the flight. I met indigo crew member and asked to fast check in, she responses me that you are not be able to take flight and she asked me to go and talk to the manager (G-24 counter). Manager mr. Santhosh without any query he said we cannot help and asked me to take next flight. I requested him and in-spite of checking over the phone he was just arguing with me and was very blunt.

Worst customer service ever and you don't deliver the customer service which you promise in your add. Its not only about money they were not customer friendly and they don't know how to talk to customers.

I agree the flight fare what you provide is reasonable, however i think you need to mention anymore that 'you will provide cheap customer service as well"

Name: abdul rahman
Travelling date: 12 march 18
Flight: 6e-278
Pnr - xb21ks

When i reached my seat it was not in order. Cushion was out of my seat. I just putted it on my seat then could sit down. Total time i could not feel comfortable. Also there was mosquito in the flight
Feeling like travelling in a train at place of flight

Very bad experience

Name :sumita bajpai
Pnr : pb5f8p
Date of travelling : 5-march-2018
Flight: 6e872 & 6e137
Bajpai. [protected]@gmail.com

This is very very bad experience this time traveling in indigo. It seems indigo is simply doing business to loot and cheat people. The tagline of indigo is "on-time", i think that is only for public display, indigo itself doesn't follow his tagline.
On 05th march i had to fly from hyd on 6e872 @4:50 a. M morning,
Pnr: pb5f8p, but i reached @boarding counter, bangalore @4.00 a. M but they simply denied me to give the boarding pass and the reason they mentioned is you are 1 min late for boarding pass and the counter is closed. I doubt the the indigo staffs those are sitting in the counter, whether they are educated properly or not because i just requested 3-4 times to consider as i had some emergency and i had to go to hospital in bbs, but the way they behaved, it does not look like they are airlines staff, it seems like some local fish market people. This is how they are behaving with customers like customers are going in flight in free of cost, then i have to rush to indigo ticket counter for next flight accommodation which cost me rs. 6000/- and which is @08.30 a. M on same day obviously it was straight wastage of my money or i can say indigo cheated me.
It shows how indigo is doing his monopoly and cheating and looting people. It shows indigo can do whatever it wants like before time, flight delay and passengers will have to co-operate and adjust with that but indigo can co-operate his passenger for 1 min delay only for looting some money. Obviously it was really a very sad experience, obviously i am not going to fly again in this indigo flight who cheats its own customer as well as i will ask all my friends not to fly on this.

You are requested to kindly refund my money. Awaiting for your co - operative action.

Name: avadhesh tiwari
Email-id : avadhesh. [protected]@gmail.com
Mobile 9326897*
Pnr pb5f8p
Date of travelling : 5-march-2018
Flight: 6e872 & 6e137

I booked above mentioned indigo flight total 6 persons including 2 infants. I have reached airport and reported to indigo desk at 4am while mentioned check-in time is 4:05am, but indigo staff is not permitted us and did not provided boarding pass. They all are come together and west my time so my flight departed. Later they are asking money for 6 persons around 45k. Because in airport there is no any govt officials like dgca pesons to complain about them for asking extra money. We have two infants which are very uncomfortable and weeping continuously. They are hungary and we dont have enough food. I have booked all hotels for our one week tour so any cost i have to go. Later i request to him to go and they negotiated at 6k.
This is completely ridiculous. As you know people are helpless and there is no any govt official in airport to interment you, you are doing will fullness. Rerun my 6k back to me neither i will escalate this issue to dgca or will take this issue to court.

Dear sir / madam,

I am sorry to bring to your kind notice that i had to go bhubneswar from dehradun via delhi and i was booked your flight no. 6e-679/6e-6512 vide pnr no. Rewg5t.

I had reached dehradun airport counters at 11.50 am on 11th march-2018 along with my family after getting our bag security checked and all to catch the flight (6e-679) for 12.50 pm. But indigo staff didn't give the boarding pass and forced us to book a new ticket at high price rs. 27755/- for dehradun to bhubneswar. We were requesting them to allow us to travel with same flight but they didn't let me check-in.

Your ground staff was very rude; they harassed me and also misbehaved with my family at the airport. Finally i had to purchase a new ticket vide pnr - ah3s9k flight 6e-755 from dehradun to new delhi at high price rs. -15, 156/-. After booked a new ticket then only indigo staff allowed us to travel with next flight.

I am a frequent flyer of indigo airline but this was a really terrible and horrifying experience for me and i caused a lot of stress and mental pressure on me as i am a diabetic patient.

You are requested to kindly refund my money rs. -15156/- else i have to take a legal stand against your airline.

Awaiting your co - operative action

Thanking you

Manuj sharma
Mb-[protected]

I was traveling on 12th march from kolkata to ranchi with my two kids, husband and my mother. While getting down from plane i couldn't find my one black color hand bag. I asked the cabin crew but they said to get down first. Then after getting down when i asked them to check they said they couldn't find. When i tried to get inside whil ppl where coming down. They didn't allowed me and asked me to check with the ground staff. When i checked with them they said they don't have any idea. This is very disgusting. I had some important documents in the bag. So they need to get the bag and return it to me. Flight was 6e997 and boarding time 17:05. This is very big loss as it had some cash, some ids nd personal belongings. Indigo have to pay for it else i'll file a case against them for their negligence and not allowing customer to check the bag also in cabin. It was complete black color hand bag in last seat. Seat number : 30 d, 30 e, 30 f. Indigo guys are either going to return my bag or let them pay for it.

I had booked my tickets from chennai to amritsar on the indigo site (www.goindigo.in) for 6th march 2018. Since there was no direct flight between the two cities, i selected the option of booking through multicity. The flight details are - chennai to delhi (6e 907) and delhi to amritsar (6e 894). I had paid for both the tickets together and had the same pnr. I did not add any services afterwards.

At chennai airport, on the day of journey i. E. 6th march 2018, at the indigo check-in counter, on asking i was told that i will have to collect the luggage at delhi airport because on their system the details for the delhi - amritsar flight was not showing with the chennai - delhi booking. Collecting the luggage at the delhi airport was not possible due to lack of time between the two flights. So i was asked to carry my check-in luggage to the cabin and keep it in front of my legs. I want to mention that - this was not my first time travelling by connecting flight, and not even once i have been told to collect my luggage at the airport (For connecting flight) by any air carriers except indigo.

Therefore, i want my following questions to be answered -
1) why was my luggage not put in the cargo where checked in luggage are kept even when the pnr was same for both tickets?
2) why was this not mentioned in terms of conditions that the passenger has to collect the luggage again at the airport for connecting flight if the flights are from different sectors?
3) how was i supposed to keep my check-in luggage in front of my legs in the cabin?
4) why did the indigo staff at the chennai airport not cooperate, despite knowing about the lack of time between the two flights?
5) the indigo staff at the chennai airport mentioned that this was not the first time he was handling such a case. Then why was this repeated?
6) why shouldn't i consider it as irresponsible behaviour of the airlines as insufficient information was given to me at the time of booking the tickets and report a complaint to dgca regarding lacking services by indigo?

Kindly look into the matter and take necessary actions. I have attached the ticket as an attachment for reference.

Thank you.

I have booked a ticket from Delhi to Imphal on 1st of March but my ticket was not booked but my amount was deducted from my account . I haven't got my refund. I'm trying to call your customer care number but no one is picking up the call. I want my refund money. Before when I called the customer care they told I will get my refund in a week but till now I haven't got. It's been 10 days.

I have not yet receive my refund for the seat which was put on hold by Indigo and later shown as cancelled . Kindly refund the money . I had to rebook the tickets and pay again but thr previous payment money was deducted from my account and wasn't refunded . Kindly refund it soon . I he sent several mails but poor service that no one picks the customer care number and replied to mail