IndiGo Complaints & Reviews

Dear indigo team,

I am totally disappointed the support you provided for this pnr qcuegz traveling from mumbai to bhubaneswar on 22 feb 2018.
Please find the trouble that i faced on that day:

I with my wife had booked a flight from mumbai to bhubaneswar at 10:20 a. M and the boarding time was 9:35 a. M. I have reached the counter at 9:40 due to delay of international flight by 45 minutes but your support staff did not allow for only 5 minutes. After i explain the situation they ask me to wait to check the availability of next flights. Vijaya from the customer support ask me to come at 14:15 to check the availability of next flight and ask me to pay another 2000 if any flight is available. When i reach the counter your support person informed me that to pay a full amount of another 23000 for which i said no to her. Then she talk with vijaya and told me there is only one ticket available but i showed her with my mobile that there is 2 ticket available but she said it is showing wrong information and she ask her desk and showed me only 1 ticket is present for that day for which i can not travel. I request her to book for the next day but she said i need to pay whole amount for which i refuse to go for it and after whole day frustration i return back around 16:00 after a stressful day. On 23 feb 19:38 i got a mail that there is another rs 2000 pending which surprised me very much.

Few point i want to mention here.

Your customer support in mumbai is not friendly at all. They told me lie and keep me waiting for whole day and with out any confirmation from my end they send me a mail on the next day that they booked a ticket and i need to pay for that.

What i lost as a customer :

Lost money of rs 11100 for missing boarding pass for 5 minute which could have been avoided + i have to book a lodge and another flight which cost me another rs15000.
I lost faith and trust for indigo service.
Whole day waiting in airport.

Please make sure this complaint a high priority one and resolve this issues.

Thanks,
Sukanta

Dear Sir,

This was the great humiliation done by Indigo Airlines to travel on 16/2/2018 giving reasons of Cancellation of ticket which was completely false statement as I have not received any intimation through mail or phone call neither refund of total amount by any of the concerned Indigo or IRCTC flights website.
Indigo has hampered my personal dealing of worth two crores at Chandigarh due their negligence and false...

Hi i was traveling with indigo from jaipur everyone was so supportive but there was a girl in customer service shalini chalotra very unprofessional behavior and very rude. Please don't hire such uneducated people it will unnecessary effect your company name and i want you to do something as i have already given the name of ground staff girl based in jaipur international airport

Hi today i face some very unusual personal issues with indigo staff they are allowed lots of people to carry more then 15 kg wt in-hand luggage but when i came they stopped me 2 times, first time when i came to check in the indigo staff came to me and said it is not allowed to carry more than 7 kg and parallel they are allowed lots of people to carry more than 15 kg with 2-3 luggage for single person, i was not deny to put my beg in check in but when i saw they are not same and fighting only with me then i started asking questions why they are allowed other they instantly said lie, and started given me # reason, i am really getting frustrated then i asked him to connect me their senior he himself said i am the senior, it was really a joke from the indigo staff the person who are only watching people could not be the senior staff they were not ready to make meeting with any senior responsible person even i do not find any kind of complaint registered

My sister was traveling from mumbai to indore by flight no 6e-741 and wheel chair was prebooked we had to wait 30 minutes for wheel chair and i had to complain three times at counter but no response was coming. It is shame on indigo to handle senior citizens and request u to take action, as my sister has spine problem in spite of telling them no of times they were unable to provide wheel chair, so i request you to penalise them for the delay

I received an email regarding airport jobs on my mail id.in that email all the description as well as contact person's phn no. Was given. I called on that number. There was one guy named raj malhotra who picked up the phone and explained me about recruitment process. He gave me the mail id of indigo hr and told me to submit my documents on that id. Next day i submitted it, after few hours i received one confirmation mail by indigo stating...

I paid almost rs. 50, 000 for 4 tickets, you know that i am a frequent traveler and i use only indigo for my travelling. It was urgent for me to reach bangalore this is the reason i accepted the re-accommodation that was provided to me, but i am not happy with the services i have been receiving from indigo.

You do not consider frequent flyer like other airlines. The adjustment that was provided to me was near to nil in comparison to the amount that i paid for new tickets. I have many trips planned for this year but i do not look forward to flying with indigo again.

The traffic is something that cannot be anticipated, and i had to travel from a very far distance to patna airport and on the way when i realized that i would not be able to reach on time, i called the customer support. Indigo should definitely consider passengers travelling from distant places, because in bihar not all the road and infrastructure are well maintained due to which today i lost almost rs 33, 000 to indigo and you still do not want to consider the situation and time. I was expecting a refund that i could use for my future travel, but i see indigo is not interested in retaining frequent flyers.

I am really disappointed with indigo and it services.

Thank you,
Pankaj choudhary

Today was my flat at 7.55 i reached airport at 7 and stand in the que or suddendly show the time that it is 7.30 and and i ask to the attender to please allow me to go first then he told me please be in a que you get your chance and when i get my turn the counter is closed and they take me for the reschedule and ask me 8000 why is it so.. And where is my default... I want my money back.. Because here is not at all my fault

I booked two tickets to delhi to goa pnr no. K7de8l on 22nd feb 2018 and return tickets on 26thfeb 2018 pnr no. Lsdlwx by airasia. I called the indigo airlines on 14ty feb 2018 to prepond my booking to delhi to goa from 22nd feb 2018 to 20th feb 2018. I got a mail from there side they postpond my tickets on 28tg feb 2018. I called the indigo airlines again on 16th feb 2018 to check this booking and explain my case to them. They ensured me i got a call back with in 6 hours. Then i again wait for 48 hours i call them again on 18th feb 2018 in evening and explain my case again to them they again say wait 2 hours and i told them to tranfer my call to your and senior they start saying he was busy i wll arrrange a cl back in 15 mins then i again wait for 5 hours i ddnt get any call from airlines. Then i again cll them in afternoon i explain all this to them they say our senior is busy i will definitely arrange a cl back to u. So i told them to put me on hold they hold me for 10 to 15 mins and say he was busy right now and we checked your consversion with our associate for ticket rescheduling its not our fault so we dnt prepond tht ticket or we charged u again for again rescheduling your flight. I got all my other reservation on 20th feb 2018 i dnt get any tickets by them i booked new fresh tickets for 20th feb 2018 and return on 23rd feb 2018 tht pnr no rmsbtm and return pnr no w6ku5b its coat me 34000rs more and 26000rs befor i got loose of 60000rs on these flight please help me

Main sanjay kumar chaudhary indigo airline ka regular passenger hu.
Abhi tak koi answer nhi aaya indigo ki taraf se...

Mera journey guwahati se kolkata indigo flight no-6e 596 pnr no-i7mygl dtt[protected] ko tha. Lekin mera flight 04.00 hours delay hone ke karan mera flight guwahati se lagbhag 1950 ist par take up hua. Jab main kolkata airport par pahucha to malum chala ki baggage belt no - 02 se milega lekin mera baggage belt no - 02 par aaya hi nhi to main kolkata airport ke customer service par complaint kiya to kolkata customer service wale khabar liye to malum chala ki mera duffle baggage kolkata n bhej kar bangkok bhej diya gya hain. Tab hamase officer ne duffle baggage missing ka form bharaye aur bola gya ki aap wait kijiye aapka duffle baggage[protected] ko bangkok se kolkata next aane wali flight se 0325 ist se return aa jayega to maine waha par 0325 ist tak intajar kiya bhir bhi duffle baggage nhi aaya to bola gya ki aapka baggage aap jis hotel me stay karenge waha delivery kar denge. Lekin sham tak koi reply nhi aaya to main[protected] se[protected] tak diye gye no-[protected],, [protected],, [protected],, and customer care gurgaon - [protected] par 50 se 100 times phone karte the to yahi reply aata tha ki aapka complaint kar li gyi hain aur abhi aapka duffle baggage trace ho rha hain. Mujhe es dairan financial, tension and mentally harassment se gujarana pda. Aur mera duffle baggage dtt[protected] ko lagbhag 2215 ist ko mila tab mera lock 🔒 toda gya tha tab deliver karne aaya man se complain bhi kiya to usne pic lekar gya aur broken karke mera mobile (Samsung core) along with the sim and charger nikal liya gya tha. Ye sab galati to indigo service ka hain esliye mera mobile and charger ke liye compassion diya jaye jisase main apana mobile and charger purchase kar saku.
Nhi to mujhe koi aur legal rules apanana padega.

Sanjay kumar chaudhary
Mob-[protected]/
[protected]
Kumarchaudhary. [protected]@gmail.com

Dear sir/madam,
I am a regular traveller by your airline since the time of its launch.
Off late i am the victim of repeated flight cancellation from your side due to which my travel plans have been affected quite badly.
On 17.01.2018 i had booked from nag to blr and onwards to trv. But at the last moment i got intimation that flight was cancelled and hence i opted for refund.
Again i booked for travel from nag to trv on 23.2.2018. Once again i was intimated that flight was cancelled and indigo unilaterally booked me on alternative flight via indore delhi to trv. On calling the helpline they didn't bother telling me that another option was available via blr to trv. By the time i learnt of the same it was too late to travel. I was forced to cancel and thereby incurred a loss.
This does not reflect well on a professional airline and it seems you don't care for the customer. Your call center people too are rude and unhelpful.
Kindly remedy the situation please.

Pnr are iiucxh and jfzq9d

Travelled in flight 6e-528 from new delhi to lucknow on 13th february 2018 with pnr eg86pa. Airline destroyed my checked-in bag to the point of making it useless. The luggage was unfit to be loaded in the conveyor belt, and was dumped in one corner of lucknow airport without anyone bothering to even inform me. As it was the last flight arriving in lucknow airport the airport did not have any indigo or aai staff available to make a complaint, which is very convenient as per the airline's damage claim policy.
The flight was already delayed and i was forced to return home.
Raised a complaint with indigo feedback, both on the website and through e-mail (Crn[protected]h4w0t6 and crn[protected]f4t3t8). I received one generic reply from mr. Manish kumar tiwari (Customer relations) who had very obviously not even read the contents of my feedback. All this despite me being an indigo frequent flier.
I want complete compensation for my damaged property and a proper apology for this horrible treatment of customers.

I've received an email from a person named sudhir shrivastava who claims to be hr at indigo airlines gurgaon saying they have a job to offer me and are asking me to deposit certain amount as security. I think this email is fake and that's why i thought i should reach out indigo to tell about this.
I'm attaching the image of the letter i received.
My email is apoorva. [protected]@gmail.com
Thanks.

I have booking my indigo flight ticket. But my spouse name after marriage no id proof but i have marriage certificate but only indigo airline not accepted marriage certificate id. I done request change name and given marriage certificate and old name aadhar send indigo mail. My spouse name change request pending and pending my issue. No solve airline costomer....

09th february 2018, goa airport, we were 21 passengers travelling together having tickets spread over 3 pnrs (Pnr - xgjvyq, vyr8rs, m9u29c). Our total luggage was weighed together and it exceeded by 5 kgs. We requested to allow the same considering the large number of passengers, but your manager ms denise did not allowed a single kg and charged rs 1500 for 5 kg. Further she employed her total team to check and weigh our hand luggages to find out something else. She did not gave us the boarding pass for long time and by the time she lost one of our boarding passes. A duplicate pass was issued. Final boarding announcement started and we had 2 kids in our lap. Any how we boarded the flight in the eleventh hour. It was worst experience in my life. We have to think 10 times before boarding any indigo flight in future. Airlines never ask for extra baggage charges for 1/2 kg or 1 kg in general. Thus for 21 passengers 5 kgs are nothing.

I have miss my flight at 18th feb 18 from mumbai domestic airport to delhi via raipur. My pnr is sbucyc and returning flight was at 27th feb 18 from delhi to mumbai via nagpur. So my total coast was 14, 000. While i missed my flight one of the employees of indigo tell me that all money was not returnable. So i am requesting you that please return my money, i am from middle class person doing job. Please i am requesting.

My pnr no. Is cbj4mj. I had to travel to singapore from chennai. During my onward journey. I boarded the flight in couple of minutes i suffered insect/bug bite. This all happened even before the plane could take off. Due to the same i was very uncomfortable throughout the journey. The hostesses also gave some medicines but apart from that there was no other support. The most uncomfortable journey i ever had.

Dear team indigo,

I am writing this email to express my grievance over a very horrible experience i had today with indigo airlines. For the last 10 years i have been a regular flyer with your airlines and had a very nice experience till date. However, my perception has been affected after today’s experience with your staff and members.

I had a flight booking from bagdogra to kolkata (6e-534 – pnr no. Rhnz9k) for 16th feb-2018. I was coming back from gangtok and had started at around 10 am in the morning. My wife had serious vomiting and was not feeling well, hence there was some delay in covering the road distance. We managed to report at the boarding point of airport at 3:55 pm. I knew that we were very late considering that the scheduled departure is 4:35 pm. However, there was an indigo staff (I am not sure but i think she was ms. Rita) to whom i described the situation and requested to accommodate us in the flight.

She called up the manager (Mr. Ganesh) and said it is not possible. I explicitly told that my wife is not well and have already multiple vomits and i want to get her checked as soon as we reach kolkata. She again called to check with mr. Ganesh and conveyed that they will not be able to assist in any way. I felt bad that indigo staff are not having any kind of humanitarian approach while dealing with customers. It is the one time when your customer expects you to understand the troublesome situation he is facing and instead the staffs behaved in a very inhuman manner. I asked ms. Rita if i could meet someone senior like mr. Ganesh and explain the situation, she out rightly denied saying that she is the senior person and the decision is final.

I had to book the next available air asia flight at 4 times the cost with each ticket costing me inr 5500/-. I had to pay inr 11000 for 2 tickets as it was a medical emergency. I met mr. Ganesh after security check in and expressed my concern to which he said that he was not aware of the situation otherwise he would have accommodated. This came to me as a surprise because i thought it was clearly communicated to him. It puts a question on the integrity and honesty of esteemed organization like yours.

I demand a proper grievance addressable and resolution process for the above incident i had to face due to mismanagement of indigo airline staff members. Till now i am not taking up this matter in various social media platforms or consumer interest forums as i believe this can be solved with mutual efforts. However, if proper actions are not being taken i would be forced to take appropriate actions which may harm/tarnish brand image of indigo airlines among loyal customers like me.

Also please share the escalation matrix and email id of senior persons of indigo to whom i would like to communicate the issue.

Thanks and regards,

Sandeep acharya

[protected]

I am an indian soldier posted at srinagar. Today i am traveling in indigo flight no 6e 576 from sxr to lko. You know that the life army personnel is very tough. I have to carry all my personal items also uniform during leave. When i went to counter to collect ticket my luggage weight was 4kg more than authorise. I request to mr zunaid khan who was on ticket counter to merge my extra weight alongwith my subordinates but he didn't do started arguing and said that what ever you soldier in army you are not doing favour to being a army man and made a payment for rupees 1500. I want to ask a question to you this is not your duty to give some privilege to army personnel. I request u pl check and take action.

I had booked a tickst for 21st march 2018 from mumbai to kolkata through indigo airlines website. The amount worth rs. 3505 was deducted from my account and it showed that the payment is successful. However whrn i recieved my itineary it shows the status as needs paykent. After talking to your customer care service they have extended my hold period till 28th february 2018. Please refund my amount at the earliest. Transaction id 64bf3036ae[protected]. Pnr phs88k. Bil*[protected]*indigo_lic