IndiGo Complaints & Reviews

I have not yet receive my refund for the seat which was put on hold by Indigo and later shown as cancelled . Kindly refund the money . I had to rebook the tickets and pay again but thr previous payment money was deducted from my account and wasn't refunded . Kindly refund it soon . I he sent several mails but poor service that no one picks the customer care number and replied to mail

Name: manoj
Email-id manoj. [protected]@gmail.com
Mobile [protected]
Pnr a7b8kl
Feedback complaints
Comments hello team, when i was travelling from delhi to chandigarh yesterday, your boarding pass attendant charged me money for laptop bag. I am surprised to know that for laptop bag as far as i know, there is no carrier charges separately for laptop bag. I have following complaint. I was carrying one checkin bag (Around 18kg), one hand bag (Around 8kg) and one laptop bag (3.2 kg).
1. Why does indigo charge for laptop bag separately?
2. Weight of laptop bag was 3.2 and your attendant rounded off to 4 kg to charge extra. 3. I calculated later, even they charge extra they should have charged me for 3kg checkin bag, 1 kg hand bag and 3 kg laptop bag (That should n't charge at all). Total 7kg they should charge maximum. But they charged for 9kg by rounding off to higher level for each bag.

My flight number was 6e-694 from delhi to guwahati with pnr g8ydhy. I was refused entry at counter h8, terminal 1d, igi delhi, by attendant charu despite having checked in earlier with luggage that can be carried in the cabin. I repeatedly asked if there is a kiosk where i can print my boarding pass, but i was told nothing can be done, by a male attendant who's name i do not know. To top it, two people who were after me in the same flight were given a pass because one was a senior citizen and the other was a girl, who was specifically attended to by the male attendant at a seperate counter that was not even open. I missed my flight in the process despite being an hour before the flight departs. This seems to me like a money making technique as i was told to shed double the amount for the next flight. This is not the type of behaviour expected out of a company when the passenger has an emergency and is in trouble, begging to consider.

Ref indigo flight 6e-515/525 on 27th april 2017 booked via makemytrip. This was a trip to jaipur (Jai) from bangalore city (Blr). It was a one stop connecting flight with a halt at delhi. Due to unknown reasons, the flight landed in lucknow and not delhi. Flight was halted for almost two hours in lucknow. Then we were taken to delhi from lucknow. By then your flight connecting to jaipur from delhi had already departed. The ground staff at the delhi airport promised us to arrange our tickets in next flight but this did not happen until another four hours even though a couple of flights departed to jaipur. The reason they gave was that the flights had no vacancy. Finally after around four hours, they told that a replacement flight cannot be arranged and told us to leave and manage the travel on our own. They had told that some amount would be refunded since our travel was not fulfilled due to their problem.

Infact the only reason for us travelling in the flight was to reach jaipur within 6 hours. It was an emergency meeting with a client which was missed as it took around 36 hours to reach jaipur. We had to face financial loss as the client left by the time we reached, apart from the metal trauma caused by the staff due to hara-kiri.

No one even bothered to listen to our problem. Infact we needed to travel to jodhpur from jaipur for which we had already paid to a taxi service in advance. The taxi service also waited for us and left by the time we reached. We lost the advance paid for the taxi service also as they told that they waited for us but we were not available.
Hence i request you to refund the amount as mentioned below.
1) 31550/- tickets booked for blr to jai
2) 5000/- bus travel from delhi to jaipur
3) 5000/- advance paid to taxi service from jaipur to jodhpur
Please take this as a serious case of negligency on your part and solve this matter at the earliest. Else i would be forced to file a complaint in consumer court.
The details of the tickets are here attached with.
Rakesh. Mobile no.[protected]

I was travelling with indigo airlines on 1st march from columbu to chennai and my baggage and when i reached chennai i did not received my baggage at chennai airport. I approached the counter staff and they told me there is no luggage at chennai airport may be the luggage is not send from columbu. We need to check with the indigo columbu staff. I have been calling customer care few times and counter staff few times and until today there is no proper response and not sure where my luggage is and not sure whether the indigo staff at columbu has put my luggage

I tried to book a ticket from delhi to portblair for journey on 24 May 18. While making payment amount was deducted from my debit card but ticket was not booked. When i contacted indigo customer care they assured me that my amount will be refunded within 3-5 days. Today is 8th day after the event and amount has not been credited in my account.
Bookind details:-
Date of transaction-01 Mar18
Date of journey-24 May 18
Amount deducred-14584/-
Journey-From Delhi to Portblair

This is aminsohal sheikh from nagpur. I want to know about the interview which was held in nagpur at 29 jan 2018. I had cleared by 1st round and waiting for 2nd round. We haven't got any notification from indigo will you please send me the information about our 2nd ground. It's been around 1and half month from interview. This interview for nagpur, ground staff, security. Or shall i apply for another airline. Please confirm it and send me details

I tried to book my flight tickets in indigo. But it has been cancelled. This had been happening for 2 - 3 days, we are really worried. We had filled the details of our my family members but at last it is saying that "session expired" which makes us annoy and sad about this issue. I request the officers to take immediate action against this issue. Please accept this request.
Thank you
Your's obediently,
Thulasi
This incident took place in :
4.03.2018
5.03.2018
6.03.2018

On 5th of march, i along with my family which includes my wife, my aged parents and my infant baby checked in kolkata airport for guwahati bound indigo on 05.03.2018 which was scheduled for 06.45 am, at around 05.30 am. We completed the security check and were in the lounge at the upper terminal. When we reached at gate no 23e at around 06.15 am for boarding, we were denied. The concerned staff there informed that flight was full and ready for departure; so we were not allowed. This was totally astonishing for us. To our dismay and surprise, we found as many as four to five other passengers who were on the same flight and were denied entry like us. We pleaded but of no avail on the ground that we did not listen any announcement neither any staff searched for us nor for other similar passengers.
We were simply left stranded. This is my first bitter experience which i never felt before.
This is not the end. They told us that we will be adjusted to other flight with some additional charges. However when we reached the counter that this is subject to availability of seats if remain in the next flight. According to the staff, there were nine seats available in the next flight but if they got booked, then we would have no change. Which force us to book for the next flight at the prevailing rate. As a result i incurred charge of rs 20804/-.
I am confused as i was given the tickets having same pnr no e9z5pv which was on 06.45 as well on the 10.40 (New ticket).
Other details are
Flight no on 6.45=6e 623
Flight no on 10.40 new ticket = 6e 207
I request you to kindly look into the matter and redress my grievance so that no passengers in future gets further hassled, also i want pecuniary compensation for the harassment which happened to my entire family (Including infant) and financial loss i incurred
Regards
Arnab sengupta
Mobile no [protected]/[protected]
Email [protected]@rediffmail.com
Address
Permanent
C/o ashok kumar sengupta
Flat no 302 a, prakash enclave
Ganapati nagar, lalganesh
Guwahati-781034
Residential addrss
C/o sudip choudhury
House no 5
Sreema sarani
Das colony
Silchar, assam-788005

I was to travel from hyderabad to delhi and onward to chandigarh. I reported for check in at 0700hr instead of 0645hrs. However i was not allowed to board rhe plane. For the sake of 10-15 minute i had to spend 40000. I am a frequent flyer of indigo. I pleaded to the staff to request their heigher ups to allow me. The treatment given by indigo is not good. I have now decided not to fly with indigo.

Sir i left my spectacles on an indigo 6e -383 and i follow up the same in the transfer couneter in hyderabad and they didinot take it seriously as i am waiting by more than 50 minutes for spectacles and every one is saying that it is comming but didinot come yet
As i last i wanna say that ur service is very poor and irrisponsive staff and didnot take serious of the others stuff

Hi,

I traveled from trv to maa on 3-mar-2018 in 6e 315 with my wife and two infants. Pnr - ejibre.

While booking the flight i paid 1200inr additionally and selected the seats 1b, 1c. I allowed booking those seats. While doing web check in also without any issues i was able to get my boarding passes. Also in the airport baggage drop their was no issues in the seats.

While on-boarding the flight, the ground staff forcefully asked us to sit separately. Eventhough i booked 1b, 1c they said due to seat issues you have to sit separetly. I said that i am travelling with my two infants. Me and my wife cannot sit in different places, my infants cannot manage. But they dont listen and they threatens me and forced me to go inside the plane. They said you can ask your fellow passengers and sit together. So now they allocated 3f and 1b. (Reason 1: seat issues)

When we go inside the flight, one of the co-passenger is ok to offer his seat in the 3rd row. So i sat in 3f with one of my infant and my wife sat in 3e with my another infant. Suddenly crew member came and told that two infants cannot sit together because of lack of oxygen masks. (Reason 2: lack of oxygen masks) they they again forced me to sit in first row and my had t sit iin 3rd row. My kids were crying and they didn't help me to sit near by or any other alternatives.

Because of these i feel stressed during my journey and my kids scared because of their rudeness.

Again i contacted the indigo helpline after the arrival of maa. They said row 1 to 14 are slient zone so we cannot sit with infants. (Reason 3: silent zone)

My questions are,

* why you allowed me to book the seats 1b, 1c even you aware of all these rules?
* why you didn't inform me while i check in?
* why your staff members are giving false information?
* why your staffs are behaving very rude with passengers travelling with two infants?
*indigo feedback staff said she will call back still no one called me back.

I claim compensation for the mental harassment to my family and infants and stress caused by the incidence, wastage of my time at airport and attempt to tamper with my self respect by presenting false fabricated facts by indigo staff.

Thanks
Joni

Just got a mail from the indigo airlines stating, i have been shortlisted for the ground staff interview which will be having 2 rounds and the venue will be richmond road bangalore, to ensure and confirm the availability, i need to pay 9500 for availing the gate pass and registeration charges which will be refunded.

Hereby attaching the images, is this true or fake??

I'm a frequent flyer in this route. Last monday (26/02/18), i was travelling in flight no. 623, seat no 19e, pnr rhemfn departing kolkata at 6-45 am.in course of the journey suddenly i started feeling extremely uneasy. I was sweating profusely and was about to faint. I pressed the caller button several times but none o[censored]r air hostesses came to my help. Thank god, the symptoms subsided after some time. I then needed a glass of water to feel comfortable but none was available. Should i have to believe that ur service standard has deteriorated? Next time i'll have to think twice before choosing indigo flight.

Indigo flight 6e 402 (Pune to delhi) was canceled 7 hrs before the scheduled time at 8:30 pm on sunday 4-march-2018 after getting a reminder message in morning to do a web checkin.

When contacting the customer care, i got various reasons for the delay like technical reason, bad weather, flight canceled by the pune airport etc. I were offered a alternate flight next day after talking to customer care for 3 hrs and no compensation was offered by indigo for the harassment and mental anguish caused. I lost important working business hours next day but it was not a indigo concern.

This type of behavior and service was not expected from indigo. I hereby lodge my strong anguish and dissatisfaction on the services of indigo and lodge compensation for the business loss and discomfort caused by indigo. U are advised to compensate me for the discomfort and mental agony by u. If i do not get compensation i will lodge my claim through consumer court.

I had the worst travel experience with indigo as well as overall flight travel.
The flight has a schedule time for a purpose. But i think indigo has the passion to take off flights prior to the scheduled time. Even if so, is it not necessary to make sure all passengers board.? Shouldn't you people be true to ur customers at least for the money you get from them.. Looks like you don't care if they board or not.

I planned to travel yesterday by indigo flight from chennai to coimbatore at 945 am. The boarding was closed and i was not let in even before 20 min. You just have one excuse to give, boarding closes by 25 min prior. I actually came to the boarding place at 9. But they didn't let me in and said flight is now only in security check. They should have informed me about the boarding time instead of just chasing me. Also they didn't even bother to make any announcements, for which they give a lame reason that it is a silent airport.
I have heard last mintues announcements every time in this airport. But u didn't do for me for my booked flight. After a lot of arguing with staff i got my next flight ticket by paying 3.5 k.

I am completely dissatisfied with your customer service. You ppl make us wait for hours and hours if flight is delayed. I didn't even get any complimentary food even after delayed flight. But if we are late to the boarding counter by 5 to 10 min, you recklessly reply that its not ur fault. What a clever business strategy! You should be proud. I would never board this flight nor would recommend anyone i know. I require proper apology and refund for this incident.

While travelling from trivandrum to chennai on dec 4th 2017 at night 8 pm flight my husband lost hisn new expensive phone,
I have filed fir and complined twice to indigo itself.
It was lost while in flight. Samsung galaxy edge.
I have all the details of the same including the cover.
Imei no is [protected].
Whom should we contact again.
We are terribily feeling dejected with this attittude.
So kindly look into this and do the needful.

Dear sir/madam iam;budharam choudhary

Note; i was book the flight ticket from chennai to;jaipur

Doj;26/04/2018

Pnr;fhz88k

Mobile no;[protected]

Passeneger name; bhudaram choudhary

Cancelled date;28/03/2018

Refund status; pending

I will not travel this ticket due to flight timing changed.

So kindly update full refund amount in my agency portal.

Please check the attachmnet file also

Thank you

1. On 26-1-18, following tickets were booked through make my trip

A) 6e 606 / 15-2-18 delhi to chennai
B) 6e 487 b17-2-18 chennai to delhi

2. Pnr no was ngfusq & amount paid was ₹7222

3. On 2-3-18, above tickets were cancelled.

4. Amount refunded by make my trip was ₹407 only, though indigo informed that amount refunded was about ₹1000

Unable to understand why does indigo charge such exorbitant (85%) amount for cancellation done 14 days in advance?

Complainant: dr dodul mondal
Contact number: [protected]
Resolution wanted: finacial compensation and apology from harassing company

Complain details:
Let me introduce myself first. I am dr dodul mondal, practicing oncologist in delhi. I have been travelling by air since more than last 15 years which include countries like usa, european and other asian countries and i have travelled via all available commercial flights in india. This introduction is necessary for your understanding that i am not a novice about air travel and related affairs.
Coming to my incidence, i was travelling from kolkata to delhi on the evening of 27th february 2018. My flight number was 6e 974. My pnr was d95lhf. I did my web check in as i always do for my journey to save time as i hate waiting to collect check in bag. Accordingly, i keep my luggage light and handy. For your additional information i use hp spectre laptop which weighs 1kg only (This is important again, so please note this information).
On 27th february evening, i reached airport on time and completed my security check without any hassle. After scanning my boarding pass at gate no 23b, i was just about to board the bus when this man named mr. Rahul kumar kaushal (As evident from his id card) intervened and stopped me boarding the bus with my cabin bag. He insisted that i should drop my handbag for manual check in and should collect it from check in luggage belt once i reach delhi. He told me that i could not board the flight with my handbag and laptop bag as per the rules (And he told that only one bag is allowed). As i was travelling with only few things, i wanted to put my laptop bag inside the cabin bag and wanted to board the bus (Which i could do as per the rules, till the total weight is 7kg).
At this moment, to my surprise i came to know that rahul kumar kaushal was equipped with superhuman power and could measure the weight of a bag with his eyes only without help of any weighing machine! He told me that my cabin bag was more than 7 kg! He also ridiculed me and asked what was laptop’s weight to which i replied only 1kg. After listening this, he changed his reason of not allowing me to board the bus and told me that my bag was not as per the size fixed by airlines. I was again surprised to see that he could measure dimensions as well without any measuring tape! However, i told him that the cabin bag meets all criteria set by airlines. He was in no mood to listen or to go by logic and ultimately, i had to leave my cabin bag to him for manual check in as it was delaying my boarding. To my utter surprise, the same guy allowed many more passengers to board the flight with multiple bags which were even bigger than my bag! When i asked him why he was doing so, he could not justify his activities and told me that few passengers can do so!
The bad experience was not over and once i got my bag at delhi airport i found that my bag had some damage and scratches due to mishandling by airlines staffs. The indigo staff at delhi airport denied giving any compensation for my damaged bag.
I called at the indigo customer care number and described the entire episode to settle my damage. Here i was shocked to know the following
1. Rahul kumar kaushal has documented false and fabricated information that i had two large bags weighing 14 kg each before boarding the bus
I reiterated to this false information and stated firmly that i had only one bag following all rules laid down by airlines.

I have at this moment few questions and complains related to the same:
1. Can a staff force me to take my cabin bag when i can take the same rightfully?
2. I claim compensation for the damage to my bag, mental harrassment and stress caused by the incidence, wastage of my time at airport and attemt to tamper with my self respect by presenting false fabricated facts by indigo staff.

Dul mondal