IndiGo Complaints & Reviews

Hi my name is chaman kadam, my pnr no. Is m6l6tb indigo flight 6e6698 from pnq to del on 5th of feb 2018 has been cancelled by you and my refund of money is not processed till yet.
I talked to mukesh on 3rd of feb and confirms my cancellation of flight and ask for the refund and he assured me of getting rs2600 refund in bank account in 1 week but my money has not been refunded. When i called indigo to enquire about the same they told me that flight was not cancelled and you will not get the full amount. What do you think i am fool. I am attaching the message which you sent me for the cancellation, i need my full money back or be ready to face the media and legal actions.
I am regretted that i have booked my flight from indigo
Shame on you

I along with my colleague booked the tickets online and travelled from mumbai to banglore on 9th feb 2018 flight no.6e199 at 06:05 am. The details were on our mobile but due to some problem i could not show the details on my mobile. We did not have a print of our ticket so we requested counter staff to give us a printout. He was polite and cooperative and gave us a printout. We came back from banglore on 11th feb 2018 flight no. 6e456 - 05:05 at the banglore airport. I made a online booking and the details were on my mobile. Unfortunately, the details got deleted. At the banglore airport my colleague asked miss huda to help him giving a printout of ticket. She gave him a print out. I was at the other counter. When i asked counter staff miss diana to help me for a print out she asked me to pay rs 50/-. I told her miss huda did not charge any money for a printout of ticket to my colleague. Again we were not charged at mumbai airport. I asked her why discrimination? At next counter, miss huda did not charge, why you are charging me? It is not a question of rs 50/- but discrimination. You should treat all the passangers equally.

Sir
my family was travel in yr flight dt.27/12/2017 from chennai to mumbai the boarding member care less with my luggage my bag was brocken ...
in airport the airport authority was promise to me for compensation rs 1000/-one thousand rs only, as per promise and as per a letter ''property irregularity report [ pir] ' the attachment are enclosed...

M7wmhy thats the pnr for my mumbai chandigarh indigo flight on 16th jan 2018. My friends travelling with me had arranged my boarding pass at mumbai airport and directed me to collect it from counter no. 30 as i had done a web checkin.

Due to heavy snarls and some unexpected processions, metro work etc, i landed at the airport and made my way to the counter at 1055 am for the flight at 1140 am. The lady staff at the counter wrote on a paper reported at 11 am and went about doing the entry and confirmed that my boarding pass is with her. Since she said that i did not indulge in discussion of 5 mins extra that she accounted

On placing my bag to checkin she kept making some phone calls but there seemed no one at the other end to receive her calls. She asked me to wait and started checkin for the next pax. When i told her that i am geeting late and she needs to complete my job first she dont worry your boarding pass is ready. I just need to arrange for you bag pick up and it will be done. Thereafter i tried to approach the other staff asking for help as she seemed to look the other way attending to other pax one after another. Finally i met a gentleman who said he is the duty manager. He came about did some entry on the computer screen and told me its ok leave your bag and proceed and he vanished from the counter. This lady however did not handover my boarding pass. This entire drama went on till 1120 am and finally ay 1122 she tells me the size of my bag is bigger and cannot be accomodated in the cabin. Then she asked me to rebook myself on the next flight and considered this ticket as no show.

Did she tell me this on the 1st instance, i would have arranged to return the bag to the one who came to see me off and moved on with minimum things in a smaller shopping bag that i had.

I had to incurr almost additional rs. 10000 loss on rebooking and losing a day of my holiday in shimla. All due to the lady staff at indigos counter no. 30 on 16.1.18 at 11. Am. Or indigos strategy of over booking.

It seemed later that the flight was overbooked and it was just to make extra money that i was unnecesarrily delayed. As my friends mentioned that my seat was alloted to a gentlemen and the flight was full.

Seems indigo is known for such behaviour as later i heard from pax who met the same fate as me mentioned at the airport.

To
The Sir/Madam,
I am a regular indigo passenger. I was traveling from guwahati to kolkata on 08/02/2018 on flight number 6E 596 at 1425 IST, seat number 9D seq number 104. I put duffel (blue color) bag in the check in baggage, but when i reached kolkata i couldn't find in the respective baggage belt. When I approached indigo customer service desk they informed me that my baggage was mistakenly sent to Bangkok. At that time it was around 2100 IST. They asked me to wait for a couple of hours and assured me that they will handed over my by 0325 IST ON 09/02/2018. I waited whole night at airport. I had no other option but to wait because all my essential belongings were there in the bag. I am a bank employee and have come to kolkata to attend my promotion exam and all my reading materials are there in my bag. But in the morning they asked me to leave and they will send my baggage to my hotel. They gave me an acknowledgement slip along with two phone numbers viz. [protected]/[protected].

I am very sorry to say that till now 15/02/2018 i have not receive my baggage. When ever i call, they give some irrelevant and bogus excuses, even some time they misbehave me accusing me that it was my fault. Please do the needful in this regard.

Regards
Sanjay kumar chaudhary
[protected]
[protected]

I have traveled today morning through flight no. 6e-375 from kolkata to bhubaneswar. While reaching at bhubaneswar, i have bag had completely damaged. Also, wheels are completely broken. It is not even in a position for further travel.
While complaining on your arrival desk, lady ms. Shabana has addressed the issues after waiting for 2 hrs. She replied, this damage was done at kolkata airport & offered rs. 500 as compensation. Is it a joke in such type of cases?

Kindly look into the case for early resolution. Else, i will be compelled to complaint higher authority as well as appropriate media.

Regards,
Projjal ghosh
Flight no.- 6e-375
Date-15/02/18
Ccu-bbi
Mail-projjal. [protected]@gmail.com

My name's ramachandra i have traveled from cochin to hyderabad my flight was connected flight in bangalor.
After reaching my hyderabad destination indigo people said your bag is in ahmedabad it will comes tomorrow.
All my things are in my bag like clothes, medicine and all.
I am from visakhapatnam nothing will be there with me.
So who's liability for this who's responsible for this.

Respected Sir,
My name is Anupama Goyal. I boarded my flight from Kolkata in 6E512 to Visakhapatnam on 14.02.2018 and it is via Bhubaneshwar. My luggage has been misplaced and my name tag, which is attached to the luggage while boarding, has been attached to the wrong luggage. Also my luggage weight crossed the limit which is 5kgs, I was charged 1500 for it. After I landed in Visakhapatnam, I did not receive my luggage from the conveyor belt. It is an American Tourister bag and in black colour. It has a lock on it as well. I request the airline to look into the matter and produce my luggage as soon as possible.

I was suppose to travel with my family on 10/2/18 from mumbai to delhi my flight was of 8.35am bearing number 6e205. As due to the delay from the airport authorities checking we were hardly 5mins late from the time limit of 45mins prior check-in time and they closed the boarding gates.. The representative from your airlines mr. Charles at mumbai airport was very rude n he dint even added an effort to help us... Then we were asked to meet miss. Vargina even she tried but the efforts were in vain. I suffered a huge loss due to the mishaps of the airlines... I have travelled a lot in my life and have never had such a bad experience.. The representative was in a state of helping me as i requested so much.. N neither they arranged us on other flight... We had to catch a train with my old mother and my full family where we suffered a lot as neither of them was able to sleep my mother also suffered from an injury... Being a lawyer i'm n a state of filing a case against the airlines for mental harassment and causing grivious hurt to a senior citizen due to their negligence... I request the board to take necessary action or else i will be forced to file a case in consumer court. My name is adv. Rohit jathar and my contact number is [protected]... Kindly do the needful and revert back to me

Ref: pnr no. Zkc55e rajarathinam purushothaman
Travelled on 13.02.2018 by 6e 613 delhi to chennai seat no.17d
I have left behind my spectacles (Purple optics),
I have already lodged complaint over phone.
I am badly in need of my spectacles as am at the age of 65 senior citizen,
I very much appreciate your efforts in locating this and informing me.
Thanking you,
Email id [protected]@yahoo.co.in mob. No. 91 [protected]

My bag was torn totally in chck-in luggage of flight delhi to kolkata (6e-693)

Firstly my actual flight got cancelled and this flight was scheduled after 3 and a half hours.
Secondly, my bag was torn totally in check in luggage
Thirdly, when i had complaint in the airport arrival section... They made me wait for 3hours and gave a compensation of only rs500 for all the damages.

Ps: poulami mukherjee, a service desk employee is damn adamant and asked me to wait for 15mins to just get the complaint form but never turned up.
I had to complain to the cisf team after waiting for two and a half hours and then someone assisted.
Very disappointed with the service and compensation

I was travelling from Bangkok to Guwahati via Kolkata on 8th Feb 2018, when I landed in Kolkata I was informed that my flight to Guwahati is cancelled and that I along with my family of 6 people will be accommodated only on a afternoon flight next day ( I had to miss work) .Then the customer coordinator Mr. Abhishek at Kolkata airport showed us photograph of Hotel majestic suites and said we will be accommodated there for the night but when we checked into the hotel we ( we had children with us) were taken by a backdoor to a filthy service apartment and forced to stay there.All our pleas wee given deaf ears.

Sir/madam
I had travelled on dated 26/12/2015 from delhi to srinagar by indigo flight no.6e-551 whose pnr no. Was uycl5g. And passengers name were
1 mr. Virendra kumar rangari
2. Mrs. Jyoti rangari
I need a travelling certificate for the travelled flight. As i talked for this in your customer care toll free number where i was informed that my registered email id was [protected]@gmail.co in your record which is incorrect. So, i request you to rectify my correct email id as [protected]@gmail.com.
I am in continuos contact with your grievance guiding authority since 9/2/2018. And their information helped me how to get through it. As i need travelling certificate for the travelled flight of above mentioned details, so please rectify my email id as soon as possible. It is for your kind information and necessary action please

Virendra kumar rangari
Rajnandgaon c. G.
[protected]
[protected]

Dear sir/mam
This is with respect to my travel by indgo from banglore to jaipur pnr: qbhwvc.
I was supposed to board flight at 6:05am indigo but i was stopped by your person at gate 8c due to power bank in my bag.
This guy made me stand at counter for 15-20 minutes then lady came and told lets go to counter 33. While going this lady was talking on phone to some of her friend or relative (As i heard her talk) she was walking slowly. I was told by lady on counter 33 that i will miss my flight.
This was a total planning of your person at banglore airport.
There were so many people same as me standing in queues for getting new flight by paying rs.1000
I felt it wrong. Because we missed flight just because your staff response was slow.

Waiting your reply

Recently it‘s been in media everywhere the irresponsible behaviour from part of indigo airlines, where every now and then the news of their engine failing made headlines. According to toi, every 2flight every month of indigo faces same issue. With all this background picture, we asked them for full refund for cancelling our flight ticket. The cancellation of ticket is not because of our personal issues rather because of the ripping apart reputation of the company and their irresponsible behaviour of keeping their customers‘ life in danger. With these many technical issues in their flight who would keep their lives in danger？and it has happened not once but multiple times. Many a times flight landed different from the location it was destined to go. Knowing all these facts who would want to put their lives in danger？ but the indigo services are so bad that they are not ready to refund the money though the flight date is on 18th march. What shoul we do？

My husband has lost his mobile phone samsung s8 while travelling from trivandrum to chennai on 4th dec 2017. Flight no was 6e 343 and seat no 13a.
Actually he made a complaint next day but still no favourable reports was received.
Even myself made a complaint.
Phone make and imei was given.
Pls do consider and do favourably.
I am attaching the barcode on the cover hereby.

Dear sir,

I came from delhi to tiruvandrum on 07.02.2018. I did't received the chick in baggage 5no's at tirivandrum airport.
I enclosed property irregularly report for your referance. Your staff imformed to me baggage will be received with in 1day. But stilll waiting for your responding please delivery the baggage immediately & most urgent.

I have meeting monday, official documents also inside the baggage. So please send the baggage below mentioned address:-
V. Pazhanivel
S/o. Velayutham
5-2a north street
Kanagamoolam puthu kudieruppu
Thazhakudy post
Kanyakumari district - 629901
Mobile no: [protected]

Pnr no - peklng

Baggage ref details:-
1. [protected]
2. [protected]
3. [protected]
4. [protected]
5. [protected]

Please di the needful at the earliest.

Registered mobile no - [protected]

Regards
V. Pazhanivel.

Hi,

I cancelled ticket from indigo airlines from kochi to varanasi,
For that indigo charged cancellation fees rs 750 per ticket, that is fine i got agree with that.
But they are not returning the remaining money around rs.4989 saying that they give refund and will add it my indigo credit but i didn't get any chance to fly again and the worst is that they are just asking me to forget the money as it isthere policy while all other airlines gives refunda after cancellation and deducting the cancellation fees.

Please guide how can i get my remaining money back.
Will be very thankful to you.

Regards,
Surendra kumar sahani

It was a vey bad experience from indigo.
I was in hope that you care for your customers but i just realised that you dont even care for it.

I have booked a flight from delhi to bhubaneshwar with with reference no - prl056jugqh and airline pnr no-ujckmh.
I received a message from indigo that the flight has been cancelled and click on the below url (http://i9f.in/03231qiw) to book for an alternate flight /get refund.
I clicked on the link on chose book for an alternate flight, but it displayed oops,. Your pnr has been updated, and it displayed me a new ticket received from (
[protected]@goindigo.in) with booking reference no-ujckmh and numeric booking id[protected].

Today at aitport again one counter member said that the seats are filled up and the orignal flight is cancelled so you can proceed to alternate flight that is on the next day or to take refund.
Refund on cancellation of ticket is not a problem but how could you intimate us with a wrong message ticket.

1. One message & call mentioned flight (Confirmation no #prl056jugqh) is cancelled
2. On clicking the url (http://i9f.in/03231qiw)) it was highlighted in light blue indicating flight revised as per your guidlines in the site, this means my flight was rescheduled on to anext flight at same time
3. Second mail received mentioned your booking is confirmed (Booking reference - ujckmh and booking id[protected] and received updated itinerary for the flight at same time from ([protected]@goindigo.in) generated by interglobe aviation ltd. (Indigo), globalbusiness park, gurgaon, haryana, india.
4. At airport just nearing the boarding time they mentioned that the earilier flight was canceled and some one mentioned that the later one's seats got filled and no more flights for today.

What is this actual situation will you please let us know?
Some one mentioned it it a it technical issue. Some one mentioned there is a fault in plane.

Why are you making us a fool and roam here and there making faulty rubbish explanations.
Would you please let me know what is the case? I have proof of all the cases tickets received, how could you cancel ones confirmed ticket and say that the sets are filled.
If you were to cancel the flight the you would have intimated us earilier so that we would have went for an alternate, neither you are providing an alternate nor you are intimating us in a proper form.
This is serious matter and i want a resolution to my expenses that incured do this misconduct and my time as these two matters us too.

This is weird and disappointing experince from indigo team.
I hope to get a genuine respone from indigo team if you really care for your customers.

My mail id - [protected]@gmail.com

My name is girish kumar samal
I was booked a ticket from ahmadabad to bhubaneswar of dt 8th mày 2018 today evening 3.00 pm, but till i can't get the mail or sms. My mail address is
[protected]@yahoo.com
Mob no - [protected]
Are given..
Pl send me again
Ticket details
Pass 1 girish kumar samal
Pass 2 gopinath barik
Ahmadabad to delhi
Delhi to bhubaneswar