Claimed

IndiGo Complaints & Reviews

2.7
Last updated Mar 27, 2024
Complaints 5600
Resolved
2884
Unresolved
2716
Quick Links
Statistics
Share
Contacts

File a complaint to IndiGo

Having problems with IndiGo?

File a complaint and get it resolved by IndiGo customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
IndiGo
Customer Service Contacts

IndiGo Phone Numbers

Phone
+91 12 4435 2500
743
352
Fax
+91 99 1038 3838
+91 12 4661 3838
View all IndiGo contacts

IndiGo Website

IndiGo Head Office Address

Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road
Gurgaon
Gurgaon District
Haryana
India
122002

IndiGo reviews & complaints page 186

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
ritya
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

the seats are not comfortable

People who are aged or elderly people who suffer from back pain are not able to sit comfortably as the thickness of the cushions of the seat has reduced to one inch or half a inch. So kindly change your seats and also obese people are not able to sit comfortably. Kindly take note of this, and do whatever best you can, because this is causing a big discomfort and inconvineince for elderly people....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Anupama Khare
from Noida, Uttar Pradesh
Report
Copy

damage in fragile baggage and discourteous staff behaviour

Flight no 6th kolkatakana to lucknow date 16.11.2017. Fragile item was delivered completely broken. Broken piece silently kept at e ground. Staff is saying that indigo is not li able for damage. But we assure to handle with care for fragile items. You can lodge online complaint. There is no one at lucknow airport to listen to us. Is this then way to deal with your passengers. At kola ta, cisf security staff told us that glass item not allowed...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
mohan4n
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

on flight meal

Address:Bangalore, Karnataka

I have travelled vide indigo flight no 6e 847 from bengaluru to lucknow on 15th november, 2017 for which i had pre-booked non-veg meals @ rs.250/- (Copy of tkt attached). However, while issueing the boarding pass, your counter-in-charge issued the same along with a veg meal which i could not understand.

The pnr no. Is u8mpuy. Boarding pass sequence no. Is 124/seat no. 10d

Please look into the matter and do the...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Shivajee Dutta
from New Delhi, Delhi
Report
Copy

damaged the luggage beyond repair

Address:Kolkata, West Bengal, 700029

On nov 15, 2017, i, srijay kumar basu (Pnr-shuh4h), traveled from patna to kolkata in indigo airlines. When i recd my check-in 4-wheeled trolley bag, my luggage was damaged beyond repair (Wheels were missing). Indigo airlines is not providing any solution and saying that max. They will provide feedback to their ground staff for future. So hilarious, i am complaining to them and they are bothered about how to provide feedback to their baggage...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
C
chiranjeevi akkena
from Rajahmundry, Andhra Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

is it the mail of recruitment sent by your company, is it fake please verify...

Address:East Godavari, Andhra Pradesh

!!! Congratulations!!!
Your profile has been successfully verified for the post in ground staff f orajiv gandhi international airport so generate reference please complete your reference id charge so our company id. Behalf of my company your interview will start. And if you are not selected. So your amount 2300will be refundable.
Benefits of registered in our company
. This charge is valid for 5 year,.
. Means if...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
Tinku Prabhukumar
from Bengaluru, Karnataka
Report
Copy

baggage got exchanged

Dear sir, i was travelling from vizag to bangalore flight no.6e 647 on 15th nov, my baggage got exchanged with other person. My baggage details is e[protected], eq-0089. Currently the baggage is with me of some one else, details are - tvsvgk/tila, gii9vh, 6e [protected]. This got wrongly exchanged since my baggage is also of similar colour and of same model. My ph. No. Is [protected]. I was trying the customer care and couldn't connect.
br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Surendra Sherawat
from Delhi, Delhi
Report
Copy

regarding broken of fragile items in luggage bag

Sir,
My flight number 6e 336 and pnr is ri8i7h. I boarded from goa to delhi. I told indigo staff at goa that my bag have some fragile items (Liqour), afterthat she tagged my bag as a fragile. But at delhi airport i seen my bag, it is fully wet from destroyed liqour in bag. I shown my luggage to groung force staff mr. Gaurav at belt number 5. He took screenshots of my boarding paas and luggage and told me louge a complaint online....
+4 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
Trishadweb
from Kolkata, West Bengal
Report
Copy

complaint airport services flight missed vi64mx

Website:www.goindigo.in

I have booked my flight from makemytrip.com. My booking id was nf[protected]. Flight details - indigo airlines 6e-379, kolkata to bangalore, dated 02.08.2017.
Makemytrip customer invoice no. : [protected]

I was going to bangalore for my father's medical treatment in sri satya sai general hospital, whitefield for his operation. My flight was at 6:10 am. I have the printout of my boarding pass. I was there in...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
krish sk
from Bhilwara, Rajasthan
Report
Copy

fake recruitment letter

Address:122002
Website:[email protected]

I have recieved a mail from indigo stating that my resume was shortlisted for interview and i have to attend the interview, by paying a refundable amount of 9, 500 rupees as its mandatory. As i have read the mail, and the amount section i donot understand why a candidate should pay a company to get a permit to attend the interview? I don't want others to suffer like this and any company should not ask the candidates for paying to process...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Pramendery
from Palasbari, Assam
Report
Copy

money not refunded in account

Address:123029

Dear sir,
I am pramender, i booked a ticket from indigo airlines on 31 oct. When i was paying the amount 8638.00 via debit card it is declined three times then i tried to pay through net banking that was successful but when i checked my account statement all four times transaction were debited from account. Then i contact to indigo care they said it is initiated by them and will refund in your account in 5-7 days. Money of two transaction...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Amit Ghatia
from Gonda, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

broken seat in 6e983 mumbai to udaipur

Address:Mumbai City, Maharashtra

Dear sir,
This is in regards to my journey on 13/11 from indigo flight no. 6e983 from mumbai to udaipur. My seat no. Was 18d but surprised to see that the seat was broken & it was very difficult to sit over it. This broken seat spoils my all journey. I wish to know what indigo offers me in complementary for this worst experience. Or need a compensation for this service....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
kgs1963
from Mumbai, Maharashtra
Report
Copy

non receipt of refund towards cancellation of flight tickets.

Address:New Delhi, Delhi

Through makemy trip, i booked 2 flight tickets for onward and return journey on 18th october and 20th october respectively. Pnr details are as under.
Pnr no. Pimzkh (Jayaraman ramamoorthy)
Pnr no. Xyvjgc (Jayaraman ramamoorthy)
Pnr no. Xheusn (K. G. Sowmia and aishwarya jayaraman)
Pnrno. Oc54pm (K. G. Sowmia and aishwarya jayaraman)
Tickets were cancelled subsequently well before date of journey.
Till...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
ankitasrivastava1301
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

indigo flight (6e-897) bangalore to patna (10th nov)

this is regarding flight (6e-897) bangalore to patna (10th nov).

I would like to have answers for below situations, as this was not expected from indigo:-

1) this flight was suppose to land at 11am at patna airport but it has been routed to kolkata due to bad air traffic and pilot was not getting signal from patna airport. After this pilot tried again to land this flight at patna airport (In between 3pm-5pm)....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
assk
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

captain not able to land in mumbai

I traveled on flt 6e 5097 from goa to mumbai on 10th november 2017.
The captain was one mr. Vijay from delhi.
While trying to land at the mumbai airport the plane was descending and suddenly the engines revved up tremendously and we started to climb high. This happened twice and was most unnerving. There were no announcements at that time and no one knew what was happening.
After about 15 minutes, he apologized that he...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
B
bv1974
from Islampur, Bihar
Report
Copy

refund of cost

Address:Gurgaon, Haryana, 800001

1, we booked for patna to goa vide flight 6e 282 on 10.11.2017 vide booking ref zi42fk
2. Our flight was scheduled at 4.20 pm departure from patna
3. We reached duly checked in
4. We started getting repeated sms and phone calls regarding delay in departure total 7 messages and phone calls for rescheduling and dealy in departure
5. We kept for waiting till 22.30 till boarding in 6e 582 started
6.in boarding...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Snehal Karanjkar
Report
Copy

privacy breach

Hi,
I took an indigo flight from nagpur to delhi on oct 15, i was on a company tour (Bold north america, san francisco) for a week and decided to visit my family for the weekend in nagpur. Booking reference - ghplvx. Indigo wanted to get my credit card information (For luggage charge) after i land ed in delhi. Since i was on board they could not reach me and they decided to dig into their database and find a match for the last...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
J
Jenz
from Siliguri, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

flight cancellation without any prior notice

I have booked my flight from imphal to kolkata 10th nov 2017, 6e-875. Without any prior information the flight has been cancelled. I came to know only after reaching the airport. As i have a connecting flight to singapore from kolkata this flight also has to be cancel myself as there is no available flight to reach kolkata in time before the singapore flight departure. I have cost alot to cancel my flight and book new flight for others day...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
Arpita WBJS
from Kulti, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

i am complaining about your mismanagement and because of which i had to suffer mentally and financially

Sir,

You may treat this letter as the reminder against the complaint dt. 29.10.2017 lodged by mr. Arif ahmed, judicial magistrate, balurghat, south dinajpur, west bengal.

I, arpita ghosh, judicial magistrate, tehatta, nadia, west bengal, along with mr. Arif ahmed have collected our boarding passes for indigo flight no. 6e 333 dt. 27.10.2017 scheduled to be departed at 7.35pm from delhi airport. Inspite of having...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
jagadeeshpht
from Hyderabad, Telangana
Report
Copy

indigo airlines boarding pass

Address:Bagalkot, Karnataka, 587 104

Sir,

I have lost my boarding pass, i traveled on 25th september, 2017 from bangalore to delhi. I need boarding passt for official claim purpose. Please send it.

Booking date: 22 september, 2017
Pnr: 6e - fcmnwj
Booking reference: indigo 6e 475

Address for communication:
Dr. S. L. Jagadeesh
Professor & head (Pht)
University of horticultural sciences,
Bagalkot...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
NEWTON DAS
Report
Copy

manhandling at delhi airport

I am extremely appalled by seeing that incident where Indigo ground staff were man handling the passenger so badly at Delhi Airport.
Even I have extreme experienced rude behavior by several ground staff at several occasions & I have maintained my calm at all times.
In my view, Indigo staff needs proper training to deal with passengers.
It gives me a feeling that as Indigo's business is rising sharply, the management...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy