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IndiGo Complaints & Reviews

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Last updated Mar 15, 2024
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IndiGo reviews & complaints page 185

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J
JalpaK
from Panaji, Goa
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

delayed and damaged luggage received.

It’s just unacceptable experience with indigo airlines which makes me decide about not repeating to travel with them again.

I was being informed about my luggage not being loaded with my flight and it was at my origin location ones i reached to destination. I still cooperated and waited till i received my luggage arriving in next flight but it was surprising when i received my luggage it was badly damaged and it was sent...
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D
drsarojsahoo
from Lucknow, Uttar Pradesh
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exploitation by indigo

Address:Lucknow, Uttar Pradesh, 226014

I had booked for a travel scheduled on 10th november 2017, from lucknow to chandigarh, via a connecting flight from new delhi (It was a single booking with a pnr no - chzynk). The carriers were indigo flights 6e-423 (Lko-del, scheduled departure at 10.40 hours, arrival at delhi at 11.55 hours) & 6e-937 (Del-ixc, scheduled departure at 13.50 hours, arrival at chandigarh at 14.45 hours). Reminding the gap of 1 hour and 55 minutes at delhi.br...
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P
PerksofBeingZany
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

unnecessarily made us purchase another ticket

Address:Mumbai City, Maharashtra, 400016
Website:www.goindogo.in

Disappointment with indigo airlines staff

My parents were travelling from goa to mumbai 6e – 418 also to mention a wheel chair passenger they had their worst experience with indigo airlines even though they have been travelling for a very long time. They reached the airport at 3:45 pm for an 5:10 pm flight. (According to the rules on the ticket page a passenger is allowed to check-in 1 hr prior to the departure gate closing...
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A
Amitruhela1981
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false commitment

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,
I just want to escalate one issue regarding the cheating by your staff. We booked a fph package for dubai which was starting from 22nd nov, 2017 to 26 november, 2017.
We were two families and in this package we booked two rooms of hotel (Savoy suites hotel apartment) and flight of indigo.

We applied visa through indigo on 13th nov and out of 7 applications 6 was processed on 16th november. One application...
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sanju02101978
from Noida, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

cancelled ticket on boarding gate and sale out it on higher price

Address:New Delhi, Delhi
Website:makemytrip.com

I have booked flight 23 nov 17 morning 6:20 flight 6e 458 everything was done
I was in queue meanwhile my kid asked for washroom it took 4 min when i back to counter they cancelled my ticket and sold it out in higher price.
Now can we know that seat was vacant after my forced cancellation or sold out
In same time in what price by indigo airlines 6:10...
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D
Deepika Dessai
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

missed flight due to rude indigo ground staff

Address:Thane, Maharashtra, 421201
Website:www.goindigo.in

Flight no - 596 (Kolkata mumbai) 31/10/2017 @ 17:00 for deepika dessai and hitesh sindhu.

I was issue ticket and then was denied from handing over my boarding pass. Due to rude nature and unnecessary ego of the ticket issuer.

This was so disturbing, that i was issued the ticket, than why was i not allowed? They were so stubborn and insensitive. I just cannot forget the traumatic situation that guy had created,...
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N
Nikhil Kantan
from New Delhi, Delhi
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damaged baggage

Myself nikhil kantan travelled with my family through indigao airlines from new delhi to varanasi on dated 18th november at 4.30 pm from new delhi,
When i reached in varanasi i found my on leather baggage (Buying price rs 20,, 000) in damage condition, pics attached, i tried to coordinate this with baggage handling department in varanasi but i didn't get any good repose from them and then i called to customer care but they are also...
+5 photos
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R
Renusk
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

total money not refunded on total refundable ticket by makemytrip

Address:Bangalore, Karnataka

Dear Sir,
I had booked the ticket from Bangalore to Varanasi through MakeMyTrip and within minutes i cancelled it on 01/11/17 as due to website problem it was booked from Varanasi to Bangalore. The ticket was total refundable but i have received only Rs. 6, 370. I complained but they replied that Airlines has taken the Penalty money. As i am a frequent customer, it is my humble request my total money should be refunded. Booking Id...
+1 photos
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R
Ravzin
from Bengaluru, Karnataka
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

some items missing inside the baggage

Address:Bangalore Urban, Karnataka, 560085

Hi.. I travelled from dubai to cochi on 21st nov night 10 30pm flight number 6e 68 and i was having a domestic flight from cochi to bangalore on 22nd nov 5 30am flight number 6e 521. When i came back to my home and i found that there was some missing things inside my baggage which i purchased those things from dubai... I really felt upset after knowing that these items were missing from my baggage. Would really appreciate if this issue is...
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I missed my flight from delhi to cochin yesterday, nov 21, 2017 trip id [protected]. When i arrived, i found one long queue for flights to different destinations. Even the counters to different destinations were not specified. There was an airline staff stationed there just to watch over the queue. When i reached the counter, i was asked to rush to another counter with my baggage. When i reached, they said the gates were closed and i couldn't...
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Y
Ysfabi16
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

very poor customer service

Address:15258

Good morning,

Sir/madam

I would like to register a complain about your ground staff at the checking counters in hyderabad. It was very poor customer service leave and not willing to help the customers. I reported before the closing time which is 70 min before the departure time for international flights. But your staff refuse me and other more than at least 10 passengers., this incident was took place on 17th...
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A
Abdurazak
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

baggage lost

Address:26385
Website:www.goindigo.in

This is abdurazak mannil
September 7th 2017 ccj mct indigo flight i lost my checked baggage today november 20th 2017, 73 days left where ever having indigo offices dhabi airport also business bay single business tower 6th floor and by phone i contact kozhikode airport office by phone and e mail communicate indigo call center file complaint but unfortunately no one giving me a right response if my bag available or can i have compensation...
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M
minisivadasan
from Chennai, Tamil Nadu
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

flight changes charges refund

Sir, i have booked a ticket on 3rd august, 2017 for my journey on 28.11.17 for delhi coimbatore vide pnr no. Xbiuwp (Flight no.6e 859 and connecting flight no. 6e 881) and the flight 881 should reach comibatore at 135 pm same day.

Now you have cancelled or changed the timing of flight no. 6e 881 as such it delayed around 1 hours and 40 minutes. As i have to reach coimbatore around 3 pm same day i cannot travel on 6e 881 as...
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R
ritya
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

the seats are not comfortable

People who are aged or elderly people who suffer from back pain are not able to sit comfortably as the thickness of the cushions of the seat has reduced to one inch or half a inch. So kindly change your seats and also obese people are not able to sit comfortably. Kindly take note of this, and do whatever best you can, because this is causing a big discomfort and inconvineince for elderly people....
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A
Anupama Khare
from Noida, Uttar Pradesh
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damage in fragile baggage and discourteous staff behaviour

Flight no 6th kolkatakana to lucknow date 16.11.2017. Fragile item was delivered completely broken. Broken piece silently kept at e ground. Staff is saying that indigo is not li able for damage. But we assure to handle with care for fragile items. You can lodge online complaint. There is no one at lucknow airport to listen to us. Is this then way to deal with your passengers. At kola ta, cisf security staff told us that glass item not allowed...
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M
mohan4n
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

on flight meal

Address:Bangalore, Karnataka

I have travelled vide indigo flight no 6e 847 from bengaluru to lucknow on 15th november, 2017 for which i had pre-booked non-veg meals @ rs.250/- (Copy of tkt attached). However, while issueing the boarding pass, your counter-in-charge issued the same along with a veg meal which i could not understand.

The pnr no. Is u8mpuy. Boarding pass sequence no. Is 124/seat no. 10d

Please look into the matter and do the...
+2 photos
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S
Shivajee Dutta
from New Delhi, Delhi
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damaged the luggage beyond repair

Address:Kolkata, West Bengal, 700029

On nov 15, 2017, i, srijay kumar basu (Pnr-shuh4h), traveled from patna to kolkata in indigo airlines. When i recd my check-in 4-wheeled trolley bag, my luggage was damaged beyond repair (Wheels were missing). Indigo airlines is not providing any solution and saying that max. They will provide feedback to their ground staff for future. So hilarious, i am complaining to them and they are bothered about how to provide feedback to their baggage...
+1 photos
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C
chiranjeevi akkena
from Rajahmundry, Andhra Pradesh
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

is it the mail of recruitment sent by your company, is it fake please verify...

Address:East Godavari, Andhra Pradesh

!!! Congratulations!!!
Your profile has been successfully verified for the post in ground staff f orajiv gandhi international airport so generate reference please complete your reference id charge so our company id. Behalf of my company your interview will start. And if you are not selected. So your amount 2300will be refundable.
Benefits of registered in our company
. This charge is valid for 5 year,.
. Means if...
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T
Tinku Prabhukumar
from Bengaluru, Karnataka
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baggage got exchanged

Dear sir, i was travelling from vizag to bangalore flight no.6e 647 on 15th nov, my baggage got exchanged with other person. My baggage details is e[protected], eq-0089. Currently the baggage is with me of some one else, details are - tvsvgk/tila, gii9vh, 6e [protected]. This got wrongly exchanged since my baggage is also of similar colour and of same model. My ph. No. Is [protected]. I was trying the customer care and couldn't connect.
br...
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S
Surendra Sherawat
from Delhi, Delhi
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regarding broken of fragile items in luggage bag

Sir,
My flight number 6e 336 and pnr is ri8i7h. I boarded from goa to delhi. I told indigo staff at goa that my bag have some fragile items (Liqour), afterthat she tagged my bag as a fragile. But at delhi airport i seen my bag, it is fully wet from destroyed liqour in bag. I shown my luggage to groung force staff mr. Gaurav at belt number 5. He took screenshots of my boarding paas and luggage and told me louge a complaint online....
+4 photos
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