IndiGo Complaints & Reviews

A person named ashish thakur +[protected] from indigo airlines pvt ltd is offering airlines jobs in quicker.
I applied it without knowing the cheating. I paid rs 2400 for application fees as they asked. After they informed me to pay 6500 for documents checking charges. When i heard this i understood that this is not a valid company.
They will call as what the recruiter normally say. I noticed this to qicker but they told me...

I have booked round trip through clear trip by indigo flight to and fro mumbai-coimbatore and back for my family of 4 vide customer id [protected] for 19th january 2018 and return on 22nd jan. 2018, although i chose the cheapest and non-stop flights, while finalizing the booking and after proceeding for payment i realized that my return flight was not non-stop, instead it was showing one stop layover flight, stop over at chennai which was more than 7 hours i. E. Scheduled departure from coimbatore at 15.45 hours landing at chennai at 16.45 hours and then scheduled take-off from chennai to mumbai at 22.35 hours, reaching mumbai in odd hours of 00, 35 hours. When i realized the inconvenience that i have to suffer with my family i tried to change the flight but instead the site prompted me for cancellation of the return ticket and the the refund amount column was showing as "not available". Finally when the cancellation was done i got zero refund thus a hard earned money of almost 13000/-. I am a retired person and single earning member in the family i had to attend an unavoidable marriage in the family and that is why i chose the flight for going and coming back as my employer wanted me to get back to work in 3-4 days. I feel it is totally unjustified that you do not get any amount back even the taxes which are added to the flight ticket which in fact is not to be deducted if the ticket is cancelled as there is no realization and materialization of the journey. It is sheer cheating of passengers by the airlines and this action is unethical and unjustified.

Hi team,
My wife and i, had booked our travel from ahmedabad to bangalore on 30th december 2017. The flight departure was scheduled at 1240 pm. The flight got delayed and was rescheduled to 415 pm. I was not intimated on this delay and was stuck in the airport for more than 4 hours. This caused a lot of inconvenience to us. I would like to claim compensation from the airline as per the dgca compensation guidelines.
Flight details is as below
Flight no - 6e 758
Pnr - qg52jq

My wife and daughter are travelling alone and the airline forced me to pay so that they can be seated together. They are under the same pnr so isn't the airline responsible to have them seated together? Clearly a case of extorting money from consumers - not just for better seats but even for having a wife/daughter travel together.

The check-in website is also not functioning so i am forced to call them.

I just received my shipment from indigo which was sent from kolkata day before yesterday. The shipment include 5 pieces including a 49" samsung television, all the items are in good condition except the television. The television is broken, screen is damaged so badly that it's not even working. This is so disappointing and unprofessional from such a renouned company. Even after fragile sticker the handling of a delicate shipment is redicules and disgraceful. I was not expecting this kind of service from indigo. I need a complete compensation of the damage, it was your responsibility to deliver my shipment safely to me. I am calling indigo cargo, indigo customer care but no one is answering, this is not acceptable. Please find the details of the shipment.

. Indigo,
Awb[protected]
Shipper name - sourabh das
Destination - rpr
Flight no. -6e 245
Pieces - 5
Weight - 100/112
Total - 5842.18
Sourabh das
[protected]
[protected]@yahoo.com

Respected sir/madam

Indigo flight is worst because my flight was for 4:50 am and i reached at 4:10 am then also they didn't allow me for my journey to reach my sister death shame on this indigo because u r not an indian people that cant even send for my sister death. I am a i class people to go for next flight so please under stand and what kind of job u r doing and what kind o[censored] r director he is not an indian for 10 minutes late u cant even allow.

My mother traveled today by6e3175 which was badly delayed causing inconvenience&panic. Inspite of making it to the boarding gate at delhi20mins prior to take off to board 6e937.. Indigo staf[censored]mmev farook (Badge no.9893) instead of helping very rudely didn't allow her to board the flight&forcibly told her to cancel her flight&book for next day's flight

We had put our suit cases in the check in counter at jaipur and collected the suit cases in chennai airport. I had kept one fair of brown colour new sandal on the top zip of my suit cases. It was not locked somebody has removed the sandal from my front portion of the suit cases on transit it. Please register my complaint and help me in restoring my sandals to me.
Boarding details from jaipur to chennai on 05.12.2017 night flight.
Two tickets myself and my wife

I have traveled through indigo from indore to delhi on 23 december with my booking pnr as - n6ftqb and booking named with "pravi chopra"

Now when seating on the aircraft i have placed my handbag carrying laptop on the aircraft cabin above my seat. One of the flight attendant came and placed a bag above my bag, i have told him not to place anything above the bag as it has laptop but he said rudely that he is not placing anything above it. Now when i took out the bag when arrived at delhi i could see a heavy bag placed above my laptop bag and my laptop's screen is broken, i have contacted a air hostess and she said i dont know who was that attendant.

Now when i opened my laptop, its screen is broken as expected because that attendant inspite of telling him placed a heavy bag above mine.
Can you please look into this issue as i am not that rich that i can get a new laptop, i am a working women and working hard to earn money.

I need a support from you guys if you can, else i have to put up this experience on social media because thats the best place to contact anyone online.

We had booked tickets to bangalore to mumbai and we reached the airport just ten min late before the board chek in and indigo people refuse to issue the boarding pass though we were at airport 30 min prior but due to car issue couldn’t reach and they have told us to take new tickets which was 37000 rs nothing got adjusted with old tickets.. Same happened with us while coming back but spice jet issued us boarding tickets hence forth bad service given to customer and just looting people very bad experience.

Our flight (For two passengers) 6e 321 from kolkata to guwahati was scheduled on 12:40 pm, 25th december 2017. We reached the airport more than 1 hour 30 minutes prior to the scheduled time. When we reached the counter, we were told they cannot let us board the flight (Also that the flight was full) inspite of prior web checking in and booking our seats. At the counter, one of the staff, sanjib kumar sarkar told us he can give us our boarding passes (Because we web checked-in) if we remove the sharp objects from the luggage. After removing the nailcutter (The only sharp object in our luggage) in a minute or so, the staff told us he cannot give us our boarding passes because we were late by a minute and then went to join his other staffs cutting the christmas cake. He came back saying he can shift us to the last flight 6e 573 scheduled on 19:55 the same day. The flight got delayed to 20:40 and again to 22:40. Christmas is ruined because of indigo. Worst airline staff ever. Never traveling by indigo again.

Hi,

I have booked a flight ticket in dec 21, 2017 for travel on dec 30, 2017 from mumbai to jaipur through bigbreaks website.

Today when i tried to cancel the ticket from bigbreaks site, i could not find any options. So i went to indigo site and there i tried to cancel the ticket. However the website stated that no such pnr is available.

I was shocked and had no other option but to call indigo directly as i had paid the amount and indigo site stating that the ticket is not available.

Thankfully mr nitin from indigo confirmed that the pnr is valid, however to my surprise he said cancellation charges of inr 3000 will be applicable.

I reminded him about recent directive of mr. Jayant sinha, civil aviation minister of india on dec 17, 2017 that airlines cannot charge such high cancellation charges. Mr. Nitin told me the charges are as per policy. I tried to explain him that policy/ terms & condition cannot defer from law of the land but he refused to agree to that. I could only conclude from conversation with him that policy of indigo are over and above the law of india.

Also to my surprise he refused to transfer the balance money to me and said he will transfer it to agent/website.

I told him there is no way to reach out to the agency and i am the rightful owner of money but he said we do not know you and agency is source of money.

I tried contacting bigbrakes through both email and call, however no success.

I have no clue on how to cancel the ticket and get my money.

This is resulting into unnecessary mental stress and hassle at my side for no fault of mine. How can a corporate operating in india can refuse to adhere to directive of government of india.

Also i am scared as if they believe that agency is source of money than is this route being used for money laundering?

Regards,
Umang agarwal

Please note that i have a booking with indigo under the pnr - hbn7wm scheduled from ccu to cjb. The original flight timing were[protected]. This flight has been rescheduled and made delayed by 1 hr 35 mins, also, its preponed by 15 mins to[protected]. I am a student at iim-kohikode and have connecting travel arrangements that depart at 1500 from cjb. My final destination is clt (Calicut). Because of this rescheduling i will not be able to get on with my further arrangements to reach the institute. This travel arrangement was made long back. Further, being a student and operating out of student loan account i cannot afford to pay extra. I have to reach calicut city by 1900. Request you to kindly make suitable arrangements for me in this regard.

Indigo flight 6e 844 which was scheduled at 9:30am from hyderabad to ranchi has been delayed 3 hours and 30 minutes on december 25th 2017. I am still not sure how long it would take me to finally board my flight today. I have a family event to attend but i think i won't be able to attend it. Does indigo has any additional benefits or facilities available for passengers who are facing inconvenience due flight delays? It would be a customer delight if airline respects passengers valuable time and value for money. I have been a valued indigo customer but today i am sorry to say indigo customer centric ideologies are fading away these days. Hope airlines makes a note of this. Thereafter take corrective measurements for the same.

My check-in luggage was tagged fragile after my personal request. Though the baggage was tagged fragile, it was mishandled and a glass bottle containing liquor was crushed.. Resulting in entire wastage of the product and damaging the remaining luggage.. The fragile tag was also teared off partially when i received my luggage. I demand immediate response to my complaint and a suitable compensation for the poor service, that i have received. Flight 6e - 118 23/12/2017.. Shardul vinayak gore.

Dear indigo staff,

I want to confirm that is this your staff duty to cheat with the customer by giving wrong information to make money.

As this instance was done with me by your ground staff on 12 dec 17 on 5:08am for my flight 6e 315

I was reached on airport on 4:00 am in the morning for my flight 6e 315 that was on 5:35am, after reached the airport i received my boarding pass by showen my web checking boarding pass, and i complete the security check within 15 mints, when i ask to the upper floor staff of indigo that door is not getting open to go then he said that it’s too early pls come on 5:20 and again i asked them to confirm that my flight is on 5:35 i have to come on 5:20 or early he confirmed me that sir no problem pls come on 5:20 am to go for boarding, at 5:05 am i walked with my wife to the 9 b gate for boarding, when i asked to the indigo staff who was stand in coridoor by showing my boarding pass to confirm is this same flight then he said that sir final call is going on pls go hurry, when i reached the gate (9b) at 5:08 am, then staff he and she who were standing for boarding sir your are late by one minute and she confirmed my and my wife name and suddenly removed the name from flight without asking any question or confirming anything, after this he said you have to adjust another flight, when i said adjust us in which you want he said pls come with me and he said pls go to that counter which was outside of security check area and that staff of your indigo said that you have to purched another flight for traveling, when i asked why i have to, this is your responsibility to adjust me i was on time and where was my fault, she said you have to take new flight of rs 31313rs which will fly on 2:30pm and after few minut she said it’s full now we have only 4:00 pm flight when i said something would be adjust from my last flight the. She said yes sir 4:00pm flight will be your for 2 passengers for 27000rs after adjusting your 3000rs govt. Tax, is this your service facility to the first flyers???

At 8:00am when i said to the staff my wife is not well i have to go my home then he said your have to wait in the premises because your bag is in 5:35 am flight 6e 315 which can not be returne so you have to wait at here i want to ask you guyes how can my lagage go in that flight in which i am not traveling??? Confirm me on this urgently.

After this staff said that you can go to your home pls confirm that you will take your 4 pm flight i said to her that i had paid 27000rs how come i will not take it. Then she said ok pls go without saying that you have any lagage in the airport.

This is your level for providing service to the first time flyer for making their money by cheating with the passengers.

Confirm me is this your service or what was done in this incident, if you want to check the camera recording then your can check the 5:08 am recording of your cctv at 9b gate number on 12, dec, 2017 for flight no 6e 315.

I had already my web checking boarding pass and my lagage was already gone on 5:35am flight 6e 315. How can staff removed my name from flight to adjust another passenger to sale out the ticket on higher amount. That is called cheating by reputed flight company,

Pls confirm what is your response in this incident, i am waiting for that, provide me the solution for my money.

Regards
Shippu sharma

I showed up late for the flight from pune to delhi, i had done the web-checkin before hand, in spite of that, i wasnt allowed to board the flight. I requested the ground staff to send my check-in baggage in the next flight. The ground staff supervisor, miss nupur, escorted me and my family outside the airport without giving any updates. This was very rude and unethical behaviour. I was forced to buy the reaccommodation ticket for the next flight which costed me inr 46k. Please arrange for a refund.

Dear sir,
This is to bring to your kind notice that 21st dec1-7 i travelled from kolkata to vizag (Via bhubaneshwar) on your air craft no: 6e-512 which was departed at 11.45 am from gate no: 19 from kolkata.
I was travelling along with my father who is 82 years old and undergoing treatment with regular medications.
While travelling, i had two cabin luggage’s (One black color american touriester stroller bag and another one was a green color duffle bag).
While boarding at gate number 19 my father was not feeling well and i was holding him and helping him for boarding on the air craft, observing that, one of the lady ground staff was very kind enough (???) and told me to keep my two luggage’s at the gate (19) and she told me that the luggage’s will be brought by them just after me. Once i entered the air craft and took my seat (11e & 11f), i requested the lady flight attendant to confirm me the loading of my luggage’s, they told me that once the staffs at gate number 19 have assured me that they will get the luggage’s that means they will definitely load it it in the cargo.
After landing at the bhubaneshwar again i checked with the flight attendant and they further confirmed me that the kolkata indigo staffs have confirmed them that luggages were loaded in the air craft which i will be receiving at vizag.
The flight landed at vizag on time and i was informed that i will get my luggage’s at baggage belt number 1.
Accordingly i went to the belt number one with my father and with my biggest surprise i didn’t get my luggage’s there. I had immediately reported the issue to indigo staff at vizag airport and done the pir (I have a snap of the copy).
I was told by the staff that they are co-coordinating with kolkata indigo and requested us to go to the place where i had planned to stay at vizag (Hotel novotel) and once they trace out the bags they will immediately inform me and they will also deliver those bags to hotel novotel.
The issue is, it’s now more than 48 hours and i am yet get any update regarding the status of bags.
I was given two number’s from vizag indigo for follow up ([protected] & [protected]) and names of two staffs of indigo one is mr manikandan and mr suresh. Unfortunately none of them is able to give me any update till now. Though they have promised me that they will update me in one hour or two hours, i am sorry to say that even after 33 hours (Last call i received at arroung 10.30 pm on 22nd dec-17) indigo doesn’t bother to give me a call and update me.
In fact in the last call indigo informed me that kolkata indigo staffs have confirmed that they didn’t found any luggages at gate number 19 at kolkata and also the lady staff (Who was on duty on 21st dec-17 during boarding in 6e-512) denied that she had requested me to drop the luggages at the gate number 19. This is really unbelievable.in fact my father was also with me and he also heard that the lady told us to drop the luggage at gate 19 and she also told that thise bags will be carried just after us in the aircraft.

As i mentioned, my father is 82 years old and a patient who consumes essential medicines for his well being and all those medicines are in one of those bag. The doctor prescription of appllo hospital which is also there in the bag. My father has spent 2 days without medicines and since the prescription is missing, i am unable to purchase those medicines at vizag. Due to this issue the health of my father is being deteriorating. Indigo airlines claims to be the number one airlines india and i am really surprised for not getting this service in 48 hours of time. You are failing to trace the bags till now.
Please note, due to no medication of my father if something wrong happens to him indigo has to take the entire responsibility.
I had almost rs 32, 000/- to rs 35, 000/- worth stuff’s in those two bags. If those bags not traced and returned to me indigo has to given compensation of the same amount and for that i will definitely send you legal notice.
If your staff of kolkata is now denying that she didn’t request me to drop my luggage’s at gate number 19, then i request to take out the video footage of gate number 19 on 21st dec-17 during the boarding at 6e-512.
I request you to do a proper investigation on this and get back to me with a feedback of status of the bags and way of returning the bag to me as soon as possible.
Regards
Debabrata sengupta
51/1 raja dinendra street
Kolkata-700009
M-[protected]

I have purchased air tickets from delhi to kolkata on 10 feb and kolkata to delhi on 10 march pnr is c98js[censored]nder armed forces concession but after finalizing tickets rates are charged as per normal rate. I contacted two times on tele number [protected] but i don't get any positive response from your office, i also mailed in [protected]@goindigo.in on today but no response is received from there also. Please let me know what can i do for refund of excess money deducted by your indigo airlines.

I was booked on indigo flight 6e-5126 from mumbai to delhi on 20.12.17 @ 9.30 (Pnr h9w17c), due to an accident suffered on the previous night i was absolutely not in a position to walk and requested wheelchair assistance from the indigo staff and was flatly refused in a very rude manner (Was even told that such assistance has to be requested 48 hrs in advance, as though accidents happen in an elective manner). Trust this would be noted by the indigo management and corrective action taken - thanking you