IndiGo Complaints & Reviews

We, me & my wife were scheduled to travel by your flight 939 pnr: vbtgmp - doj:[protected] del to gau. Unfortunately i lost my boarding pass while boarding the bus to the - flight. After intimating the staff at the gate of the aircraft, i had to wait for half n hour on the tarmac before receiving any attention. Then, one of your manager came and told me that they will not be able to help find the pass nor help me get a reissue of boarding pass and hence, i was not allowed to board the flight. I was then escorted to the arrival terminal where the lady sitting in indigo counter also had very little interest in helping your pax and said that she cant help as her manager was in meeting. Again for approx 20 mins i was made to stand there. The lady then informed that i will have to pay for the next flight. Pathetic., you were committed to safely fly your pax to their destination once i bought the ticket and now i was made to pay more for an another ticket. She was completely devoid of any behaviour which was even remotely can be expected from an officer who is responsible for resolving customer issue and extend the desired assistance. I had to refuse that generous gesture of indigo and had to book an another tkt with an another airline for the same journey. The actual departure of that flight that day happened more after a delay of more that 1.5 hours. Still your ground staff was not able to help in anyway.
While my wife traveled with the indigo flight, i took an another airline flight.
Pathetic. Can you please explain why this can not be a fit case to file a deficiency of service and causing mental trauma and financial loss againg indigo?

Dear sir,
Yesterday i reached at 11.55 at gate 25 mumbai airport for flight no. 6e 578 but she doesn't allow us to board the flight n she said that gates are closed of flight but today on the same flight m boarding & the gates closed at 12.01 pm n she charged 12780rs for todays flight.. Is this ok? Kindly go through my complaint..
My yesterday pnr no is ue35hw plz do some thing i am the frequent flier

Today i had ticket delhi to lucknow in flight no 6e6612 at 05:35. Becuse of traffic i got late and reached airport 4:45. I requested to staff that i am defence and its very urgent to reach lucknow at time. But staff did not support me even flight was there they took 25 mintus in arguments but did not support. Once i got late in jet airways at that time that staff supported me and understood my problem. But indigo people they were ready to argue but not support. I am in defence and i told them i have to reach on time. Later they took another 2800 rs for another flight which was quite high in campare of online fare means that treatment with passanger just for money. It is very disapponting for me.

Dear sir,
I got a calls from [protected] and [protected] they said that we r from indigo airlines and ur shortlisted for ground staff job, they collected rs 8500 and conducted fraud interviews.. Again they are saying that finally ur selected but there is medical checkup so u need pay 15.5k like that. I taught that its going to be fraud so i stopped to pay the money. I hope u will take some action on them..
Otherwise i have every transaction copy and voice record of every call. I will go to police station and i book case on ur airlines

Hi,

I have lost my boarding pass. I need it urgently for lta purpose. Flight details given below:

Flight 1:
Flight no - 6e 672
Journey date - 12 october 2017
Pnr - vicu2u

Flight 2:

Flight no - 6e 643
Journey date - 23 october 2017
Pnr - uerg6q

Travellers: garima chaudhary and sumit kumar

Please send it to the following...

Hey my self aakib chini,, travelling in your flight on 9-1-18,.. Flight no 6e 356, from banglore to nagpur pnr no - hfb3mq...
In the mrng i rech airport at arnd 10.30 and was done wit my boarding pass by 11...
Aftr tht i set in the flight as soon as the cal was done...
Aftr 5-10 mins there was cal for me tht there’s a power bank in your luggage,, so the staff removed me frm the flight and took me to the luggage department and i simply removed my power bank n went to issue a new boarding pass,, the person in the desk told tht the gate has been closed n your flight have been cancelled...
You hav to issue a new tickets for the next day...
I paid extra 950 rs for my next trip...
I dnt think it was my fault,, it was the duty of the staff to check the luggage n all before issuing the boarding pass...
Indigo should give proper accommodation for the passengers and service tooo...

I was traveled by indigo airlines vide flight no. 6e 625 on 07 jan del/amd[protected] hrs. Boarding pass issued & laugege (Bag) handed over to your staff at 20.50 hrs. One phone of your staff has come to me at 21.50hrs & told me in your bag you have power bank. With the direction of your staff open the lock of my bag & power bank taken your staff. I have asked your staff that return my power bank, he refuse to return it. It is my request to return my pwoer bank with worth of rs. 5000/- otherwise i will go for legal action against your airlines. Why eleventh hrs called me for power bank

My indigo flight 6e-575, 04/01/2018, 13:10 was cancelled but i do not get refund back. I make a call to indigo helpline number, receiver told me, if flight is cancelled than you'll get full amount return in 24-48 hours. Still i am waiting.
So please do some necessary action to refund my amount.

Pradeep sharma
[protected], [protected]

Dera sir,
I was booked a ticket with booking reference z96ppy on 06 dec 2017 having ticket charges of rs 15784.00 with departure time at 16:15 hrs arrival time 15:30. But due to cancellation of said flight you have offered plan b for me and i have no other option except opted plan b.

It is submitted that during the booking i was offered tickets for rs 11500.00 for flight departure timing 21:15. Hence you are requested to return the excess amount i. E amount difference of tickets vary with respect to change in time of departure.

Thanks.

Regards

Gulab chandra

Respected sir/madam,

I mr. Sandip atkole, would like to request you to kindly issue a duplicate boarding pass for lta exemption in my company. Here are my flight details.

Booking reference: nf[protected]
Pnr no - jy4bgc
Flight: indigo airlines, 6e-205
Date: tue, 26 dec' 17
From: bom (Mumbai) to: del (Delhi) 08:30 hrs
Departure time: 08.30 am
Indigo passenger (S)br...

Sir, my daughters traveled on 4th jan 2017 from delhi to vadodara at ev. Flight due to health problems instead of afternoon flight. There laugage including handbag also carried in laugage and at vadodara due to any tech. Problem from ur side laugage not send vadodara and next day ur staff delivery us but after some time checked we noticed that our lenova brand laptop was missing so. Pl. Do needful action. Either in scanning ur staff side in delhi airport. There is also my daughters photograph s and lotof study material. So help us to find it
Thanks, we eagerly wait for ur reply

This happened on my flight from bombay to vadodaa 6e 567 on 8th january morning. Some passengers water bottle was lying with my laptop bag in the overhead compartment. The water bottle of the passenger was outside the bag and hence it leaked and my entire bag is wet with water entering my laptop bag. First of all, any liquid item like water bottle should not be allowed to kept outside as due to pressure it is bound to come out during flight. Secondly any such thing should be checked by the security attendant or by the air hostess when the luggage is being kept. I have always experienced some problem or the other with indigo

Incidence date 29/12/2017 flight 6e105 booking id nf[protected]
Place delhi airport terminal 1d
Elerdley passenger dr subhaschandra gupta, 78 yrs old traveling with 13 yr child sushant gupta has been moved from one check in lane to another two times and after a long waiting of 20 mins in lane when they reached the counter they were told check in of the flight is closed as they allow checkin only 45mins from the time of departure and they reached on the counter a few mins late.
Despite they being moved from one lane to another and waiting in the que for more than 20 mins and none of the staff were helpful on asking then that they have flight to check in.
And they where made to take indirect flight to pune via hyderabad and were made to buy new tickets.
The staff had no empathy and respect for the senior citizen and the child and treated them rudely and were asking to fly another day. On lot of request they were then given another flight which was indirect and caused lot of inconvenience this is despite them reaching the airport more than an hour before the departure time.

Very traumatic experience and no sensitivity shown to vulnerable passengers on the contrary they make them target to extract more money and hassling them when reason for not allowing then to board is overbooked flight.

We desire an apology form the airline, refund of the tickets and compensation.

I paid inr 3600 additional for my extra luggage... But because of carelessness of airlines 2 bottles of wine has been broken inside my bag because of which my important things & clothes got spoiled... Indigo should not charge additional if they are not able to take care of luggage nicely... Not worth it... Very dissapointed... Didn't expected this from indigo after being such a reputed brand...
I demand refund of that additional charge...

Sir this is mani mohan - i have a flight ticket to cbe from mum indigo 6e 6313-
Boarding time 8.25
Still there is no information - though on the board - it is showing that the flight is on time
They say that it is a silent airport - at least when there is a delay - we should be informed
Still standing at the counter - with no information - holding my baggage
When we are late by 5 min and the flight us in time - we are denied entry
I am highly diabetic - any way this is my problem.
What is the remedy for this - we are always made fools -

And sir this is not the first time

Fraud at indigo, i have been checked in and boarding pass issued, flight departure time was 16:00 pm, i have reached at gate number 13b at 15:30 pm sharp, but no one was there and gate was closed, scheduled departure time was 15:50 but i have received sms from indigo that departure time has been postponed to 16:00 pm.

Now, i understand the blunder indigo is doing, they have cancelled another their flight and boarded passengers to this flight at higher rate and made people like us as victim of this fraud by missing the flight.

I need my money back or any alternate flight as soon as possible.

Flight number: 6e 123
Airline pnr: jjzhyh
From: delhi to bengaluru
Email: divya. [protected]@gmail.com
Mobile: +91 [protected]

Regards,
Divya prakash singh

Indigo airlines - hyderabad,

Definitely the worst experience with indigo on 1st jan 2018 and very depressing. I have been regular with indigo for last 8 years, but the incident was so pathetic that i may not prefer indigo again. I was supposed to fly on 1st jan at 2:30 pm by 6e 496 from hyd-pune. I was in the boarding queue at 1:26 pm. I was guided towards self boarding, once i got the boarding pass, post that i was asked to again stand in queue for checkin, all of a sudden the staff at the counter left the seat and i started reaching out to other staff to help checkin. Lost about 15 minutes in this whole episode and i was informed that checkin is closed. There were no closing announcements. My ticket was cancelled and when i asked for another flight i was charged about 9000 rs additional. There were many others rushing and indigo staff kept misguiding and were also rude, i heard one staff say to a passenger that i dont bother about your feelings. It is getting worst with indigo. Unless indigo works on basic customer related etiquettes one should avoid flying by indigo.

Hope the airline management looks into the matter.

Regards
Arti

Respected sir,

My contest on the subject is regarding duel cancellation charges imposed on my ticket, charged by both yatra and indigo airlines.

I booked a refundable flight ticket for my parents from hyderabad to bangalore and back on 31 dec 17 for travel on 03 march 18 (Hyderabad-bangalore) and return on 04 march 18 (Bangalore - hyderabad) through yatra.com (Indigo flight). Sooner we realised that there is other commitment on the same dates and they cannot travel to bangalore from hyderabad and back, we decided to cancel ticket on 01 january 2018 ie within 24 hrs of booking and almost two months in advance.

Cancellation policy as per yatra.com for my pnr no[protected] is
- amount paid 6526.00
- cancellation charges 14295.00 (Taxes & fees 820.00, airline
- cancellation charges 12000.00 & yatra cancellation charges 1600.00)
- refund due 0.00

Your reply on the subject is cancellation charges for entire trip is inr 2840.00 + inr400 yatra service fee. Charges would be applicable per passenger per sector and my refund would be inr 1266.00.'

This is because both yatra and indigo are charging me the cancellation charges and other allied charges.

Cancellation charges should be only charged by yatra.com since i booked the ticket through yatra and not by airlines. This is unfair trade practice by airlines.

Both indigo and yatra quote agreement between them and dgca car regulations for these charges.

I paid rs 6526.00 and get back 1266.00 for cancelling my ticket within 24 hrs of booking and almost 2 months in advance. 80% loss of money without availing the facility of travel and having given adequate lead
Time to facilitate airlines and operators to give my cancelled tickets to others.

When i book a refundable ticket and donot intend to travel hence decided to cancel the ticket two months in advance. Why should i lose 80% of my hard earned money.

This is unjust to customers.

Request initiate suitable instruction to concerned people to refund my hard earned legible due amount back to me (Based on the instructructions i will initiate cancellation of ticket).

Thanking you in anticipation.

Warm regards and happy new year sir.

Susheel.

I have written multiple emails and made call to customer service but no resolution yet.

Your system did not allow me to do web/mobile check-in and get e-boarding pass for pnr number pjy94e, which i notified at airport check-in desk as well. Now when i call customer service to get copy of boarding pass then i'm asked to get travel certificate by paying inr 1600.

Why should i pay for shortcomings and negligence of indigo? Is it some sort of fraud to not allow online check-in and don't provide e-boarding pass and then charge for travel certificate?

Why i was not able to have online check-in and e-boarding pass?

I'm not in agreement to make payment for it when there is a fault from indigo at first place. If this issue is not resolved then i'll be forced to seek legal opinion and social forums.

We will often travel in the flight especially in the indigo, today we have arrived banglore airport at 4.30 and we got the boarding pass at 4.40, i have 2 years baby. Today it was too much crowd in the security checking, finally we reached the gate at 5.05, my flight was 5.25. I was keep on checking the screen, it says boarding status. They didn't allow me to board the flight even i requested. I have traveled so many and many times last minute i have entered the gate and they allowed. But today it seems something wrong. Not only around 7 passenger not allowed. Suspecting that the ticket was sold or allocated to the vip. Kindly take necessary action. They didn't give the refund also.