IndiGo Complaints & Reviews

We sunita gupta and divij gupta had been booked on the 9:15 am indigo airlines flight from mumbai to kolkata booking ref no. Wcu77j, date 8/12/2017, we had checked in online on 7/12/2017. We reached the airport at 8:15 am 1 hour before the flight. When we asked assistance from indigo staff to hurry up with the baggage drop we were told to wait in que as 9 am passengers were still in que. We as law abiding citizens waited our turn patiently...

Dear team,

Its been so long that we are mailing you and trying to be in touch with you for this ticket to be refunded but there is very poor and rather rude response from your end, instead of helping your loyal customers you are harassing them. This was not expected from an airlines like indigo.in a medical situation which is very serious you are using such harsh words to your customers "its not our problem if someone is not...

Reached sharp 15.30 for baggage drop, already checked in. There was no arrangement and help for ongoing passengers regarding to flight departure status. I was standing in queue for baggage drop. When i reached on counter indigo person told that boarding has been completed. So many such passengers were in queue who was on next 1, 1.5 hour flights but there is no help provided by indigo that if my flight is ready for depart we should be deal...

The staff behavior is very rude and unprofessional. Especially i would like to lodge a complaint against the ground staff supervisor named rajeev in ccu (Netaji subhas chandra bose international airport) around 8.30 am today (Flight 6e345). This guy is very impolite to me and my wife and created a lot of hassle for us. We were issued a fresh ticket in airport ticket (Pnr: wjwrxh) counter, for which we were denied to issue an invoice. Also...

We had booked 2-3 months back a return ticket from mumbai to lucknow by indigo airlines 6e342 vide pnr no ubi3xp which cost us around rs20642/-
For the travelling date 01.12.2017 and return on 4.12.2017.
However just few days before travelling on my mother in law was not keeping well hence we had logged in to your chat line to find out what will be the cancellation charges incase if required. One of your customer assistant came...

I was traveling from chennai to pune on 6th dec. 17, morning 3.30 am flight and did self check in and confirmed seat was 3e, whereas while boarding they said this 3e seat got blocked for other passenger and you have to go for other one. It's ridiculous how come you change the seat once it's blocked through the system.
For me it's discomfort and felt indigo can do anything to passenger.

Please improve in services which...

I travelled from coimbatore to hyderabad vide flight no 6e 779 on 28/11/2017 departure time 22.45. I checked in my at suitcase which was in good condition. On arrival when i retrieved my baggage i found that one of the handles is broken due to mishandling. I request you to kindly reimburse me the cost of repair of the suitcase.
Yours faithfully,
S kesava iyer...

I was travelling from delhi to pune and my seat number was 6a. The pnr number is p8rjki. I felt something got dropped but was not conscious to find due 5 hour waiting in the midnight. When i got out to take my luggage from the pune airport gate then i suddenly saw that ring was not in my hand. Then i tried to go back in the flight and check for it but the attendies did not allowed me to go. They asked to search at my seat but it was not there...

On 29/10/2017 we had started our journey to bangkok vide idigo flight no. 6e-6918/75 at 7.30 hours fron guwahati. We reached kolkata at 8.30 am and after collecting the lagguge we arrived idigo counter (H) at 9.15 am and proceed for boarding to bangkok, but to our utter surprise the desk official present there told us that you can't board the bangkok flight saying that the flight time has been changed form 10-45 am to 10-10 am which we did...

Dear sir/madam,

I am melvin geo thomas and i had recently travelled in indigo flight 6e 55 from chandigarh to dubai on 2nd december, 2017.

I would like to request for a refund of my ticket. I was on my vacation and my return ticket is provided by my company. I didnt have a copy of it at the time of check in so contacted the customer care to help me with it. He sounded helpful and gave me the information that...

While travelling from trivandrum to chennai on 4 th december 2017 (Flight no.6 e 343) seat no13a. I lost my samsung mobile phone from my hand bag which was kept inside overhead vompartment.
It is a new samsung s8 phone with out sim card. Also the phone was kept in power off mode.
I noticed the phone was lost from my bag when i was waiting for my international flight.
Kindly let me know if you could find my phone from...

Hi, i was travelling to kolkata from mumbai on the 20th november 2017 with my husband and in laws who are senior citizens. We reached the airport two hours prior to the boarding time and after the luggage check in we were assigned gate number 23 which happens to be in the silent zone. We went and sat there after the security check n the flight was to depart at 10:30 am... When the procedure didn't start by 10:30 my husband went and enquired...

My pnr :pk9enr dated 29 nov 2017, i had checked in at delhi airport and my check in luggage had 9000 inr cash n a small pouch which was very well packed inside my black suitcase. But when i unpacked luggage the pouch was open and the money was gone. Since then i have been trying to reach both delhi airport & kolkata airport as any of the 2places the money has been taken out. It is shamefull that even flights are insecure just like local trains....

International travel passenger from hyderabad to muscat via chennai on 04th december, while checking the tiicket at counter by indigo airline staff needs to check credit card detials, as the ticket purchased through credit card, this is the first time that an airline company asking for credit card just before boarding the flight eventually delayed flight, another tiket need to be purchased at higher cost from hyd to chennai, indigo airline...

While travelling from bengaluru to mumbai by indigo flight no. 6e 566 on[protected], they have damaged my new hard case trolley bag badly which cannot be repaired. Now they are offering only rs. 3500 as compensation for the bag but the value of the bag is around rs. 6500 to 7000. I request for the complete compensation as the bag is not repairable....

My travel date was 01.12.17 through flight 6e652 by 5.00 a. M and i have done the web check in on 30.11.17 itself. On 01.12.17, i have reached airport by 4.00 a. M and finished my security check with 4.15 a. M and i was near to the boarding gate. The gate was suppose to close by 25 mins only and reached the gate by 4.35 a. M and the ground staff went and discussed with other ground and informed me that the gate was closed and please contact...

Trip id[protected], 9/11/17
As last lap of tour on above ticket we two senior citizens M76 & F67 were refused travel at check in desk by Indigo staff Mumbai though we reached before closing time 13:40 for Indigo 6E342 departure time 14:25 for PATNA on Nov 20. All our pleads failed. We had to pay Rs.10262 extra on Nov 20 at 14:10 for a new ticket for Patna by 6E786 on Nov 21 which is illegal.
We demand refund of 10262/-, apology...

I am a journalist by profession want to inform you i m a privilege and loyal customer of jet airways and vistara. For the first time i was traveling to indigo i booked a flight with return journey to bangalore. I reached on check in counter at 8:55am my flight departure was at 9:35am. I asked with check in staff to check in they told me that gates are closed you cannot go i asked several times they wasted my 10 mins and said you cannot go...

I had booked a flight from ccu to bkk on 3rd dec 17 (6e-075) pnr no lfe3gq. I enquired to the customer care and was informed to reach airport 4 hrs before the departure of the flight. I requested the representative if i can reach 2 hrs prior but the person was very rigid for 4 hrs. And said indigo will not be responsible if the flight is missed. I reached the kolkata airport 4 hrs early but there was no body at the airport from indigo side....

I am lekshmi khanthan i uploaded my resume in shine.com. I got a call yesterday from the guy named vignesh aacharya his mob is [protected] he told that i was shortlisted in indigo airlines as ground staff so asked me to pay 2500 he said tat it is refundable so i payed it. Later he conducted telephonic interview and told next day tat i was recruited then again he told to pay 10, 500 immediately to get the call letter to

Account...