Claimed

IndiGo Complaints & Reviews

2.7
Last updated Mar 15, 2024
Complaints 5596
Resolved
2884
Unresolved
2712
Quick Links
Statistics
Share
Contacts

File a complaint to IndiGo

Having problems with IndiGo?

File a complaint and get it resolved by IndiGo customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
IndiGo
Customer Service Contacts

IndiGo Phone Numbers

Phone
+91 12 4435 2500
741
350
Fax
+91 99 1038 3838
+91 12 4661 3838
View all IndiGo contacts

IndiGo Website

IndiGo Head Office Address

Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road
Gurgaon
Gurgaon District
Haryana
India
122002

IndiGo reviews & complaints page 188

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
D
deepbst
from Dehra Dun, Uttarakhand
Report
Copy

mishandling of baggage & missing complaint

Website:www.consumercomplaints.in

I deepak bisht, flight 6e939 airline pnr jievvh gate no 14b from delhi to guwahati, when i reached guwahati i found that the baggage was opened by someone and my wallet was missing, my all documents related i. D proof, address proof, my pan card & some money inside it were missing. When i got to know this i went to the complaint counter they suggest me to complaint online.
Please do favour to me and its a request to take action against...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
theresejos
from Delhi, Delhi
Report
Copy

theft in the check in baggage

Website:goindigo.in

I am a regular flier with indigo and on 26th october 2017 i travelled from kathmandu by 6e 032, seq. No. 0036. On my arrival at delhi i found that the suitcase which was locked had been opened. At a quick look i could not notice anything missing. But when i reached my home i found that some money is missing and the culprit has opened every letter that were in my suitcase thinking that they contained cash. This also means he had plenty of...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
bhawna05
from Delhi, Delhi
Report
Copy

cancellation charges

Address:New Delhi, Delhi, 110092
Website:cheapticket.in , indigo.in

I had booked a indigo air round trip 8 tickets from delhi to ranchi on 13th october 2017 from cheapticket.in (Booking id: 1289904 air line pnr : b7vhwi) amounting rs. 20416.
We were going to attend marriage of my cousin brother but due to death of a family member we cancelled the tickets from the website cheapticket.in. On 20th october 2017.
At the time of cancellation they didn't showed the cancellation charges and it was not...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
P
prashant shiwarkar
from Nagpur, Maharashtra
Report
Copy

they are job not provided

Address:505
Website:human resources

Mr/ sir and madam mai apko batana chahta hu ki mara 1st and 2nd round complat hogaya hi abhe 29/10/2017 ko final round tha but abhe unka offec ka number band aa raha hi mr rahul sing na jo fess payd karne kaley kaha maine step by step pada kardey 1st 2500 2nd 7500 and 3rd12500 jaha mine pisa dale vo ics solustion ka name sa dala muja dilhi gudgone haryna sa call aya tha indgo ariline sa ya unka offec ka number hai o[protected] mai bohat problem...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Dhara Gogoi
from Delhi, Delhi
Report
Copy

hygiene is awful.

Hello. My name is yashodhara gogoi lahon. On 24th october 2017 i took the flight 6e-3645 from guwahati to new delhi.
The entire flight smelled of poop/cow dung, the whole time. It was disgusting. What has triggered me more to write this complaint is, my suitcase also caught the smell. This is really unacceptable from an airline like this. How unprofessional can you all be? Last year also a similar incident had happened. Please invest...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
KHALID S
from Mumbai, Maharashtra
Report
Copy

baggage mishandling & cheated us

Address:400612

Travelling from ahmedabad to bangalore, we have total 3 laugauge bags out of which 2 bags has damage by missing handling of your indigo team. And the same inform to your luggage handling team specially mr. Vinod d. But he has fool us he has not given any writing complaint even so many varble cumminication he told me that "you will receive call from indigo customer" and we will compensate the best but i have wait 3 to 4 hours i have not received...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Nirmaĺ Ghosh
from Pune, Maharashtra
Report
Copy

refund the amount

I booked one ticket ref. No. Xcetgm for bhubaneswar to chennai for 8th october 2017 on 27th september. The passenger name is pallav kumar.
Unfortutnoly ticket booking not successfuly as per indigo airlines and informed me that you will get your amount. My bank transection no. Igaccaaws7 for rs. 6703/-.
Still i have not received any due amount. I asked my bank regarding my amount. From call centre of banking service i got sms...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
raju12raj
from Pune, Maharashtra
Report
Copy

high cancellation charges

Hi team,

I have charged 2250/- as cancellation charges in indigo airline against the ticket price of 3500/-, that mean i am only eligible for 1250/- as refund amount. Please note i am cancelling the ticket for 25th nov 2017 which is 32 days before from scheduling. Not getting any clarity why this charges is very high. As per the customer care it is there company policy. I have written an email to them. Please check the attached...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Abhay39kumar
from New Delhi, Delhi
Report
Copy

unlawful off loading of two lady passengers

Dear sir
To introduce, i am abhay kumar gupta vp - operations, haldiram snacks pvt. Ltd. Noida. I and my family travel frequently to different destinations preferably by indigo.
On oct. 10, my family was schduled to fly from delhi to kolkata at 17.55 hours by 6e 307. The passenger details are as under
1. Seema gupta female age 52 yrs pnr sdyp2g flight 6e 307 at 17.55 hours
2. Shatakshi gupta female age 19 yrs...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
praveena kanna
from Hyderabad, Telangana
Report
Copy

claiming my amount

Address:500010
Website:[email protected]

Hello sir,
My name is praveena i have applied for air ticketing and ground staff jobs which is posted in shine and then i got a call from vineeth indigo hr said to pay registration fee 2600 rs to the account (Union bank a/c name - amith kumar, a/c no - [protected]) after that they kept me online test and asked again 6500 for university verfication and police verification and they conducted again an telephonic round first i refused...
+5 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Ernakulam, Kerala, 682024

Dear sir,

Undersigned had booked ticket under "pnr mg1gma" on 21st/oct, and the payment process through credit card was done through the process associate mr. Rahul sahu.

However e-ticket was not issued due to system error and mr. Rahul promised that it will be sorted within 4/5 hours of time and assured to call back & confirm status of e. Ticket issuance by or before 10am on 22nd/oct. Pl listed to the voice...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sumveg1
from Kolkata, West Bengal
Report
Copy

unethical behavior

Dear sir,

I want to report unethical conduct and cheating on behalf of indigo airlines. We had booked a ticket from bangkok to lucknow via kolkata on 22 oct 2017. Our flight from bangkok arrived 20 mins late due to which we reached check in counter 35 mins before departure. Indigo staff straight away refused us entry and told us they cannot do anything. With no choice left we had to arrange hotel for night and flight ticket...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
saba bano
from Gurgaon, Haryana
Report
Copy

no help desk

I had a flight booked from patna to delhi on 21.10.2017 flight 6e 4367 after reaching airport before 25 min of departure we were told the counter was closed and we had to rescheduled the flight by paying the charges again can u please explain why was the counter closed before 30 min of flight departure we had very bad experience and there was no responsible person at the airport
We will now not prefer travelling by indigo and will...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Samir Kachhap
from Bengaluru, Karnataka
Report
Copy

boarding not allowed and staff behavior

Address:Patna, Bihar

My friends flight was booked from patna to bangalore. Web checkin was done. She was present at airport prior 45 mins to depature.in the display your flight status was showing security check. After waiting for 15-20 min i went to check if boarding has started they said that the boarding is closed and flight has moved prior time. Can you please explain if you had started the boarding of passengers why was it not displayed and how can a flight...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Venu Madhav Sankavaram
from Kotdwara, Uttarakhand
Report
Copy

breakage of luggage

Address:Chittoor, Andhra Pradesh, 517370

It's very unfortunate to complaint against go indigo airlines. I travelled on 19.10.2017 from dehradun to blore. I found two of our suitcases found their locks broken.

Its not right to your part of causing loss to customers. My travelling tickets are 6e 963 sequence no. 098, 6e 963 sequence no. 97 & 6e 273 sequence no019, 6e sequence no. 020...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
tapabratab
from Kolkata, West Bengal
Report
Copy

baggage allowance

Address:400088

Dear sir/madam
This is to bring it to your notice that i flew on 17.10.2017 from mumbai to bhubaneshwar in no.6e 598 vide booking ref. Bcl5kg.
Me and my friend were denied the baggage allowance for students and had to pay for it. We were told that the booking was not made under the particular reference, when i had received the discount on the ticket price and a call afterwards confirming the privileges.
Our baggage...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
C
Chandan lenk
from Savantvadi, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

not allowing me to checking my handbag of 9kg saying I booked it for light flight

Address:Pune, Maharashtra, 411061

Hi,

I booked a flight indigo from pune to visakhapatnam using yatra and it's a connecting flight from pune to hyd and then to visakhapatnam,

Now i got to pnr when i came to airport i came to airport. They are saying i booked as a light fair booking so i checking bag is not allowed. And they charge me 200 from pune to hyd and again from hyd to visakhapatnam another 200 rupees.

400 rupees is not...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Radha Raman Rath
from Hyderabad, Telangana
Report
Copy

inconvenience rescheduling of flight time

Address:Kolkata, West Bengal

I had booked in a320 flight from kolkata to delhi on 8/11, departure time 16.45 hrs which was rescheduled to 21 45 hrs, delhi landing time 00.15 on 9/11, not acceptable. Rescheduling has to be between 16 hrs to 18 hrs, not such inconvenient hrs. Indigo airlines should look into customer convenience. As such, i shall travel to noida, a distance of 27 kms which will be risky and expensive at such odd hours, not to mention of great inconvenience...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Y
Yajna Bissoon
Report
Copy

flight

Website:www.goindigo.in

We are passengers of flight 6e 961 (Pnr number: d8kdkf) which was scheduled to depart from kolkata (Ccu) at 21:30 and arrive at mumbai (Bom) at 00:15 on 9 september 2017. We had specifically booked this flight as we were boarding a flight back to south africa at 04:30 on 10 october 2017 and were required to be present at the mumbai airport 90 minutes before departure; which would have left us with more than a sufficient amount of time, had...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
r97
from Rajula, Gujarat
Report
Copy

no refund

We were sent an email suggesting rescheduled flight and if we want to book another flight or cancel at no cost. But when we cancelled it we have got back zero refund. It was not mentioned anywhere that booking through an online portal would give us no refund. This needs to be checked into and atleast half of the amount should be refunded. Or the messages should not be misleading...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy