IndiGo Complaints & Reviews

Address: 7976

Hi
I had booked a ticket dubai to bangalore 7th feb 2018 and return 15th march 2018 using the first gulf bank credit card. Before i could save the booking referene the site closed.

I called up the credit card company they gave me this reference for you'll to check - t42637

I had given the following tel number and email id
[protected]
[protected]@gmail.com
Can you kindly send the ticket...

Helpful

Found this helpful?

Write a comment

Address: Faridkot, Punjab, 151204

With due respect it is submitted that I got a flight booked from KOLKATA to PORT BLAIR with my family six members via INDIGO AIRLINES with PNR MYUFVP through IRCTC.. The time of flight was 06:15 A.M. dated 08/11/2017 from KOLKATA Airport. I Entered the KOLKATA Airport at about 5 A.M. and got my baggage screening done at about 5:10A.M. I have never travelled through any Airlines so I was following commands given by INDIGO AIRLINES employees as such as. Then I was asked to go to a que to go for further formalities. Then I take this que at about 5:20 A.M. and it take me about 30 minutes to reach to counter who did not accept my bags other than hand bags which were already screened and issued my boarding passes. Now with these extra bags I went through security check in which again took my huge time to pass through.Security checkin took almost double time because they did not allow my bags which were already screened and made us to remove some goods. Security checkin also didn’t care for my flight as I was already been late by INDIGO AIRLINES counter .After that I went to The gate no. 25 where another employee of INDIGO AIRLINES did not allow me to enter as my whole family requested to enter the gate still the flight has not taken off yet. All that you can view through CCTV footage which will clear you about my misguidance and disappointment and great harassment of my whole family. I got my flight missed then being in time instead.

Now my questions are

1. Why the Barding counters took so much time for the small queue.

2. Why my bags were not submitted other than hand bag.

3. Why my boardings passes were issued if I was not able to travel with this flight .

Then I got booked my flight with JET AIRWAYS next day to PORT BLAIR which took 37227 rs . Meanwhile all this happened due to Ignorance and misguidance of INDIGO AIRLINES faculty members which lead to monitory loss and a great disappointment and harassment of my whole family.

Now Sir you are requested to please file my Complaint agiant INDIGO AIRLINES and make my Full Payment refunded which I then had to spend with JETAIRWAYS about 37227rs.

ENCLOSURES.

1. Boarding passes of my whole family.

Mar 17, 2018

Complaint marked as Resolved

Verified Support

Feb 13, 2018

IndiGo Customer Care's response Dear Sir,

Greetings from IndiGo!

Apologies for the experience. As per policy, our boarding closes 25 minutes prior and check-in counters close 45 mins prior to the scheduled departure of the flight. As checked you haven't reported our boarding gates till 0555 hrs, hence late reporting was the only reason, our staff was unable to accept you for the flight. Our staff offered you re-accommodation as a customer service gesture. We'd like to clarify that re-accommodation is not followed as a policy, but with the intention to help our customers reach their destination at the earliest. We request for your understanding in this regard.

Regards,
Team IndiGo

View replies

R

rakeshbokolia

from Hoshiarpur, Punjab

Feb 23, 2018

The reason for late report was the consumption of huge time in the que of boarding counter. please have a look on the CCTV footage which took around 45 minutes to reach to boarding counter and still then i got the boarding pass as i went to other Indigo counter. Then the reason for delay to report to boarding counter was that the bording counter did not accept my screened bags.
again same reason why your counter que took the huge tiime time to issue my boarding passes.

Reply

IndiGo Customer Care's response, Feb 26, 2018

Verified Support

Hi Rakesh,

At the outset, we sincerely regret the experience you had. We have investigated this matter internally with our concerned team and would like to summarize our findings for you.

You were booked to travel on flight 6E-972 from Kolkata to Port Blair which was scheduled to depart at 06:15 hours on 8th November 2017. As you may be aware, boarding gate closes 25 minutes prior to the scheduled departure time. As checked due to multiple departures for the day we were facing high passenger traffic on our counters. Our staff tried their best to expedite the procedure to maintain flight schedules, hope you would understand. However, it is pertinent to note that reporting on-time is the passenger's sole responsibility and you have reported at ¬05:55 hours which is 20 minutes prior to the departure. Also, we strongly advise our passengers to reach the airport 2 hours prior to the scheduled departure to avoid any last min hassle. As our boarding gates were already closed for your flight, our staff was unable to accept you for the flight.

Nevertheless, we believe that this could have been handled in a better manner. We have shared your experience with our team. It was never our intention to inconvenience you. In addition to it whenever complaints from our passengers such as you are received, stern internal action is initiated on the enhancement of our services. This may range from briefing the concerned staff to putting them under strict supervision.
We hope that you will understand the need for our policies and see this matter in the right spirit.

Regards,
IndiGo Team

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Sir, i am a frequent flyer at indigo. I was suppose to travel to delhi on 12dec... But due to traffic congestion i got late n reach the airport at 1204 hrs but by that time there was no staff to scan the luggage... When i talk with the indigo staff they said they can't do anything... By that time the boarding just started... So i had to buy another ticket from a different airline. My flight time was 1245hrs from dimapur to delhi on 12dec... My booking ref is we2suj... So i request ur kind authority to look into the matter and refund me i would be grateful to u... My email i'd is [protected]@gmail.com... My mob no is [protected]

Mar 16, 2018

Complaint marked as Resolved

Verified Support

Feb 13, 2018

IndiGo Customer Care's response Dear Mr Kalitha,

We thank you for choosing IndiGo.

With reference to your e-mail, we would like to inform you that we are investigating the case with the concerned Airport team.

We would get back to you shortly.

Regards,
IndiGo Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I traveled your indigo airlines 6e-569 jai (Jaipur) to maa (Chennai) on 08.12.2017. There was flight schedule time was 14:10 hrs but it came on 17:00 hrs with delays of around three hours without prior information. Due to delay of this flight my children's got fever and cold and also we were not taken food at that time because your personnel were not allowed outside even half hour. I have lost my personal benefit due to delay of it.
It is request you kindly refund claim 200000 or as per dgca rules claim as early.
With regards
Rambabu
[protected]

Mar 15, 2018

Complaint marked as Resolved

Dec 12, 2017

Updated by rambabu meena I traveled your indigo airlines 6E-569 JAI (Jaipur) to MAA (Chennai) on 08.12.2017. there were charged during booked ticket like cute charge, other charges, airlines GST and convenience fee.
whether these charges applicable as DGCA guidelines. and without details in fare.
it is request you kindly refund amount all above amount as early.
With regards
Rambabu
[protected]

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Sir,

Thank you for writing to IndiGo.
We would request you to kindly share your PNR number to enable us to assist you further.

Regards,
Team IndiGo

View replies

B

binu71

from kollam, Kerala

Dec 12, 2017

My husband N.Sethu lost his mobile phone while on travel from trivandrum to chennai on 4th december 2017 at 8.30 pm.
He was sure he lost it in flight .
His phone was samsung galaxy plus bought on 29/11/2017.
Imei number is [protected].
Kindly consider this matter and do the needful.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I am atimukta jha and we were 12 passengers traveling in indigo 6e-0275 kolkata to chennai on 9th - dec - 2017. We did not receive 1 of our lugagges when we got down in chennai. The worst part is indigo is not able to track the luggage for the past 24 hours. We spoke in chennai ample number of times. As faced my many complainants either people at chennai indigo do not receive the call or they have no clue. They say they will get back but never do. Also certain staff members at extremely rude like its our mistake we lost the luggage. It was a 2 wheeler black trolley.

Mar 16, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Ms. Jha

With reference to your concern raised at Chennai airport on 9th DEC 2017, we deeply regret the inconvenience that may have been caused to you. Our endeavor has always been to deliver bag at the destination in good condition and on time and as a service provider, it is unfortunate to note that your recent travel with us has not been to your satisfaction.

We would like to inform you that as per Conditions of Carriage (“COC”), a case of misplaced baggage (such as yours) is governed by the COC of IndiGo. The COC is in the nature of a binding contract between the airline and the passenger who chooses to fly with it. Therefore, every passenger who chooses to fly with IndiGo agrees to be bound by its conditions of carriage. The baggage rules in the COC state that in the case of lost baggage, IndiGo’s liability for any loss or damage to Baggage is limited to INR 350 per kg.

In addition to that, as per our records, one bag weighing 13 kilos was reported missing. Therefore, in accordance with our COC, we would like to offer you a monetary compensation of INR 4, 550. This amount will be paid towards the full and final settlement for your claim.

Regards,
Team IndiGo

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gurgaon, Haryana, 122002

Website: www.indigo.in

Dear Sir/ Madam
Today 8th December 2017 at 14:10 hrs i traveled by Indigo Flight GE 6064 and my booking reference was KDR92T. Flight was from Delhi to Vadodara.
At ticket counter during ticket generation i was charged unreasonable amount excessive load. I was carrying 2 bags 20 kg and 9 Kg respectively and one laptop bag having 2-3 kg weight.
I was charged Rs 4200 for carrying 13 KG excessive load. The person at ticket counter did not gave me option to carring 7Kg load to cabin and told that i have to pay for 13 Kg extra which should be 7-8 Kg of extra load actually.

I hope you will take up this matter and refund my at least 50% amount i.e arond 2000 INR,

I hope you will act on this matter

With Regards
Robin R Dhar
Mobile no [protected].

View replies

H

himanshu mahajan

from Bathinda, Punjab

Dec 11, 2017

My bag was mishandled at the kochi airport.. The fragile tag was pulled off and the cover got torn as it was dragged in an inappropriate manner..I need a compensation for this #Terrible #Pathetic #NowYourStaffIsMakingUsWait

Reply

IndiGo Customer Care's response, Feb 12, 2018

Verified Support

Dear Sir/Mam,
Thank you for writing to IndiGo.

We would request you to kindly share your PNR number to enable us to assist you further.

Regards,
Team IndiGo

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu

Website: www.indigo.in

Sir/mam,
I am a student who booked my flight along with seat 21 d way in advance. I was in airport check-in line by 13:48 pm sharp and was standing in line fo my baggage scan. When i reached the counter by 2:17 they didn't allow me to check in.
U can cross verify they said the flight has already taken off but how is that possible of the takeoff time is 2:55.
Then they charged me rs. 8, 312 for the next flight.
My earlier flight was of iteneary miqj3e
Thisvwas really a bad behaviour and for rest of the ni8 food acces was given to me. Since i couldn't check-in so there outside the airport there was no food stall also for me to get some food.
But as a good gesture i hope atlest cancellation money will be returned.

Mar 22, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Greetings from IndiGo!
On the same note, thank you for writing to us.

At the outset, we sincerely regret the inconvenience that may have been caused to you At Chennai Airport on the 8th December 2017.

We understand that you were not able to board flight 6E 119 from Chennai – Guwahati due to late arrival at our check-in counters. We would like to mention here that passengers reporting within 45 minutes of departure cannot be accepted on the flight as per terms and conditions agreed upon at the time of making the reservation. This information is also mentioned on the itinerary sent to you.

As per our records, you had reported at our counters post counter closure and this is the sole reason our staff was unable to accept you on flight 6E-119. Further, we will like to add that our airport team has no reason not to accept passengers who are reporting on time for the flight.

We assure you that our airport team has no reason to deny passengers who are reporting on time; instead they would try to accept passengers reporting marginally past the scheduled time if possible.
Further, in order to save the passenger from losing the entire ticket amount paid under the Booking Reference Number- MIQJ3E, our airport team offered re-accommodation on the next available flight with the applicable re accommodation charges and the fare difference which we understand was accepted by the passenger.
We request your kind understanding on the need for our policy and look forward to serving you again.

Regards,
Team IndiGo

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Being my seat 3e, i was boarded last and the overhead compartment was full and my carry on bag was taken by the head staff and handed over to the helper to place it at the backseats, i was told they will tell me where they have placed the bag and no one did, so i called them and they said they sent it down to put in cargo because of no space and asked me to collect at the baggage claim and when i asked for the receipt she said i dont need one, thats the last time i saw my baggage, reported in baggage services in bangalore and called them multiple times, they say they will get back to me within few hours but no one does. I cost me over 15k and they were not even willing to register a claim officially because they say the its my mistake to trust the airline staff, they could check the cctv cameras, spoke to the flight crew and to the ground crew but nothing was done or not communicated and the issue resolved

Apr 3, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Sir/Mam,

Thank you for writing to IndiGo.
We would request you to kindly share your PNR number to enable us to assist you further.

Regards,
Team IndiGo

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

We sunita gupta and divij gupta had been booked on the 9:15 am indigo airlines flight from mumbai to kolkata booking ref no. Wcu77j, date 8/12/2017, we had checked in online on 7/12/2017. We reached the airport at 8:15 am 1 hour before the flight. When we asked assistance from indigo staff to hurry up with the baggage drop we were told to wait in que as 9 am passengers were still in que. We as law abiding citizens waited our turn patiently just to be told that the counters were closed. Right infront o[censored]s there was another family on the same flight who were taken in and w were told to go to counter no.7 for assistance. On reaching counter no.7 we were told nothing can be done and we were asked to book ourselves on a later flight at a heavy premium. Which we did as the travel was important. But is it really fair to cheat passengers like this. Looks like a combined conspiracy tp make passengers pay extra. The staff kept insisting that they had paged for flight 321 for kolkata but all they were paging for were a chandigarh and raipur flight. Please look int the matter as due to your staffs callous attitude i have lost close to 16000 rs today which i was made to pay as difference in fare for the later 4;45 pm flight. As it is hard earned and saved money please ask you to look into the matter.
The name of the staff at the staff near the aiport entrance was priyanka. I hope you will do something about the matter as soon as possible.
Cctv footage at airport can be checked as proof of my entry on time

Mar 19, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Ms Gupta,

Thank you for writing to IndiGo.
With reference to your request, we understand you were unable to board flight 6E-321 from Mumbai to Kolkata on 8th December 2017
I would like to politely state that we try our level best to accept passengers who report marginally late due to reasons or situations beyond their control as it does not benefit us when the seat reserved under your name goes vacant. While our intention is to help our passengers as much as we can at every contact point, at times it becomes difficult to achieve this goal due to various operational challenges.
Further, your feedback definitely matters to us and we would like to assure you that we have shared your feedback regarding your experience at Mumbai airport with the Airport Manager – Mumbai, who in turn will counsel the staff to assist our passengers accordingly to provide them with a hassle-free journey.
We would like to inform you that the seat on your original reservation went vacant and therefore as per policy the complete booking amount gets forfeited. However, our staff at the airport offered you re-accommodation by charging you only the necessary fee which was willfully accepted by you.
Ms Gupta, we would like to clarify that re-accommodation is never followed as a policy. It was offered purely as a gesture to assist you in saving the amount from being forfeited and reaching the planned destination.
Thus, we are not in a position to offer any refund in this regard.
We request your kind understanding on the need for our policy and look forward to serving you again. Thank you for taking time to communicate with us.

Regards,
Team IndiGo

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune, Maharashtra, 411014

Website: Indigo

Dear team,

Its been so long that we are mailing you and trying to be in touch with you for this ticket to be refunded but there is very poor and rather rude response from your end, instead of helping your loyal customers you are harassing them. This was not expected from an airlines like indigo.in a medical situation which is very serious you are using such harsh words to your customers "its not our problem if someone is not keeping well in your family, we will not help you in any way in this why should we bear your cost". If you have no authority to do anything at least show some empathy towards the situation and the person and behave more like human not like a powerless robots. Talking to your customer care is such a waste of time and expecting help from them is something out of box which cannot be expected.

As per the discussion and confirmation with mayank jain your customer service executive kindly process the refund for cancellation of flight ticket.

Mar 17, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Sir/Mam,
Thank you for writing to IndiGo.

With regards to your request, the refund has been already processed back to you. Do lets us know if any further assistance needed.

Regards,
Team IndiGo

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi

Reached sharp 15.30 for baggage drop, already checked in. There was no arrangement and help for ongoing passengers regarding to flight departure status. I was standing in queue for baggage drop. When i reached on counter indigo person told that boarding has been completed. So many such passengers were in queue who was on next 1, 1.5 hour flights but there is no help provided by indigo that if my flight is ready for depart we should be deal on priority basis.

Mar 23, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Sir/Mam,

Thank you for writing to IndiGo.
We would request you to kindly share your PNR number to enable us to assist you further.

Regards,
Team IndiGo

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Gurgaon, Haryana, 560037

Website: www.goindigo.in/contact-us/feedback.html

The staff behavior is very rude and unprofessional. Especially i would like to lodge a complaint against the ground staff supervisor named rajeev in ccu (Netaji subhas chandra bose international airport) around 8.30 am today (Flight 6e345). This guy is very impolite to me and my wife and created a lot of hassle for us. We were issued a fresh ticket in airport ticket (Pnr: wjwrxh) counter, for which we were denied to issue an invoice. Also the ground staff at boarding pass issuing counter lost my identity proof (Pan
Alppd7928l) and when i asked for it the staffs led by rajeev (The spelling may be rajiv) denied the fact. Because of time constraint (Departure time was 9.30 am) i had to leave with out my pan card. Although i know very well you will not take any action, against this rough guy, thought to inform the issue.

This is how your staffs are and you represent to the consumer. You are not only a low cost airlines, but also the cheapest when it comes to customer service and professionalism. No wonder your staffs can beat customer in dehi airport or misbehave with p. V. Sindhu. So disgusting, biggest mistake to fly with you to save only inr 500/-. Will make sure to spread this incident to aware as many people.

Mar 18, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Sir/Mam,
Thank you for writing to IndiGo.

We are really sorry to hear about the experience. Customer service is our utmost priority, which is why your experience is extremely concern. We have shared your experience with our team on the need for displaying a customer-friendly demeanour at all contact points. It was never our intention to inconvenience you. We'd like to add that whenever complaints from our passengers such as you are received, a stern internal action is initiated on the enhancement of our services. This may range from briefing the concerned staff to putting them under strict supervision. Please be rest assured that we try our best to assist our passengers in the best possible manner.

Regards,
Team IndiGo

View replies

K

Kgnhinakhan

from Agra, Uttar Pradesh

Dec 8, 2017

Hi by some confusion i have booked flight 10 jan ... Wanted to book on 8 jan ... Nobody is helping me even SHWETA SINGH she refused to help..
Pnr no. Is DCR7FW.
We 5 members are traveling to Mumbai plz help me out...
Thanks

Reply

IndiGo Customer Care's response, Feb 12, 2018

Verified Support

Dear Sir/Mam,
Thank you for writing to IndiGo.

We believe our customer service team had already assisted you in this regards. Do let us know if any further assistance needed.

Regards,
Team IndiGo

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Gurgaon, Haryana

Website: www.goindiGo.in

We had booked 2-3 months back a return ticket from mumbai to lucknow by indigo airlines 6e342 vide pnr no ubi3xp which cost us around rs20642/-
For the travelling date 01.12.2017 and return on 4.12.2017.
However just few days before travelling on my mother in law was not keeping well hence we had logged in to your chat line to find out what will be the cancellation charges incase if required. One of your customer assistant came on line and the query was put forward. Her/his name was simran. Since she/he wanted to know the pnr number i had given. Without any confirmation from us your chat assistant had cancelled the entire ticket. Unfortunately my lap top could not continue due to internet issue. You customer assistant cost us dearly for their not understanding the matter.
We had to book again and that cost us nearly rs41000/- for the entire trip.

We seek your immediate refund for rs41000/- otherwise we may have to take further steps immediately.

You may contact us on [protected] or [protected] immediately.

Thanking you,
Karunakaran nair

Mar 16, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response At the outset, we sincerely regret for the inconvenience which may have caused to you due to wrong information provided. This is not in accordance to our service standards.

With reference to your email, we would like to inform you that under IndiGo booking reference/PNR UBI3XP, we have refunded an amount INR 20642 to your card account ending with 7938 on 06thDec’17.

We assure that every possible attempt is made to ensure that these incidents do not occur in future.

Customer satisfaction is our top priority and we want the service at all levels to reflect that principle.

View replies

M

Mj Hiremath

from Kanniyakumari, Tamil Nadu

Dec 8, 2017

I have flyed from dxb to Blr on 28th morning 10:55am flight, I have got very bad experience, I always choose Indigo Airlines to travel dubai, but this time it’s worst experience I had. My baggage handle as broken & stitches as come out

I need resemblance of this service

Please call me
‭[protected]‬

Reply

IndiGo Customer Care's response, Feb 12, 2018

Verified Support

Dear Sir/Mam,

Thank you for writing to IndiGo.
Please share your PNR number to enable us to assist you further.

Regards,
Team IndiGo.

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu

I was traveling from chennai to pune on 6th dec. 17, morning 3.30 am flight and did self check in and confirmed seat was 3e, whereas while boarding they said this 3e seat got blocked for other passenger and you have to go for other one. It's ridiculous how come you change the seat once it's blocked through the system.
For me it's discomfort and felt indigo can do anything to passenger.

Please improve in services which you provid and it should always aim for customer delightness.

Thanks,
Anil

Mar 22, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Mr Kumar,

Greetings from IndiGo!
At IndiGo, we strive to offer our customers a hassle-free experience. It is unfortunate to note that your recent experience with us was not to your satisfaction.
The detailed feedback given by you has been shared with our airport teams and we assure you for the non-occurrence of such incidents.Customer satisfaction is o[censored]tmost importance to us and we want our service at all levels to reflect that principle. We are hopeful that you will allow us another opportunity to serve you on-board.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I travelled from coimbatore to hyderabad vide flight no 6e 779 on 28/11/2017 departure time 22.45. I checked in my at suitcase which was in good condition. On arrival when i retrieved my baggage i found that one of the handles is broken due to mishandling. I request you to kindly reimburse me the cost of repair of the suitcase.
Yours faithfully,
S kesava iyer

Mar 18, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Sir/Mam,

Thank you for writing to IndiGo.
We would request you to kindly share your PNR number to enable us to assist you further.

Regards,
Team IndiGo

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 411032

Website: www.goindigo.in

I was travelling from delhi to pune and my seat number was 6a. The pnr number is p8rjki. I felt something got dropped but was not conscious to find due 5 hour waiting in the midnight. When i got out to take my luggage from the pune airport gate then i suddenly saw that ring was not in my hand. Then i tried to go back in the flight and check for it but the attendies did not allowed me to go. They asked to search at my seat but it was not there as per them. I asked them to check other seat also but they refused to do and asked me to file a complaint. It was my engagement ring which was 2 days back and everyone is worried about it because it iss not good to loose gold during marriage.
I need your help to find the ring as this may even get to break my marriage and also there will be lot o[censored]nwanted things that will happen in both the families.

Mar 21, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Mr Kumar,

With reference to your request, we would like to confirm that we have checked with our concerned airport teams, and conducted a thorough investigation to search for the said gold ring at every possible location. However, we regret to confirm that we are unable to locate the same.

Further, as per the conditions of carriage and given below policy agreed at the time of the booking: “Customers are solely responsible for carriage of their handbag / personal belongings and IndiGo will not liable for any loss/damage of their hand baggage / personal belongings”.

Regards,
Team IndiGo

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kamrup Metropolitan, Assam, 781 024

On 29/10/2017 we had started our journey to bangkok vide idigo flight no. 6e-6918/75 at 7.30 hours fron guwahati. We reached kolkata at 8.30 am and after collecting the lagguge we arrived idigo counter (H) at 9.15 am and proceed for boarding to bangkok, but to our utter surprise the desk official present there told us that you can't board the bangkok flight saying that the flight time has been changed form 10-45 am to 10-10 am which we did not have any information and he ordered us to board the evening flight at 8-30 pm. I requested him to allow us to board the morning flight since i had my connecting flight from bangkok to phuket at 10-30 pm same day. After lot of arguments he advised us to proceed to the domestic counter of indigo airlines. I was sure that there must be some solution in that counter. But arriving there the officer present there told us to proceed to the international counter as they can not do anything about international flight.in this way we have to shuttle several times between the international counter and the domestic counter leading to loss of time. No way out we were compel to board the evening flight. I was traveling with my wife and my 10 years daughter. We were compel to sit in the airport for more than 12 hours leading to agony and uncertainty of my tour to phuket. I have to reschedule my viet jet flight from bangkok to phuket to next dat mornig 6.30 o clock leading to loss of money and we have spent the entire night in the bangkok international air port.. As a whole i have lost my one night hotel fare and one day tour at phuket as we were in package tour. My entire tour was jeopardized due to change in the flight timing of indigo airlines. As a responsible air lines, idigo air lines should understand the agony and the mental harassment meted to us and i request you to compensate me with rs.1, 00, 000/- for the mental harassment and monetary loss given to us in the journey.

Mar 22, 2018

Complaint marked as Resolved

Dec 06, 2017

Updated by kkkalita My name khagendra kumar kalita. On 29/10/2017 I with my wife Mili Baruah and my minor daughter murchona started our journey to Bangkok vide indigo flight no.6E-6918/75 at 7.30 hours from Guwahati . My pnr no. Is ZG3NFQ. We reached Kolkata at 8.30 am and after collecting luggage we arrived indigo counter (H) at 9.15am for boarding Bangkok flight. But our utter surprise the desk official present there told us that you cannot board the flight because we're late. He also intimate us that the flight time has been changed from 10-45 to 10-10 which we didn't have any information and he told us that we will be allowed to travel vide evening flight at 8-30 pm. I request him to board the morning flight which is connecting flight since I had a another connecting flight vietjetair from Bangkok to Phuket at 10.30 pm on the same day. After lot of arguments he advised us to proceed to domestic counter of indigo saying that the officer present there would be able to give a solution . But after arriving there the officer present there told us to proceed to the international counter as they cannot do anything about international flight and advise us go to the international counter saying that the officials present in the international counter can only allow us to fly. But after arriving in the international counter I find nobody there. In this way we have to shuttle several time between the domestic and international counter. Finding no way out we were compelled to board the evening flight. We were traveling with our 10 year old daughter. We were compel to sit in the air port almost 12 hours leading to agony and uncertainty of our tour to Phuket. I have to reschedule our vietjetair flight from Bangkok to Phuket to next day morning at 6.30 o'clock leading to loss of money and have spent the entire night at Bangkok International Airport. As whole we lost one night hotel fare and one day tour at Phuket as we were in package tour.our entire tour were jeopardise due to unwise decision of your official. As responsible airline Indigo should understand the agony and the mental harassment metted to us and I request you to compensate us with Rs.100000/- (one lakh) for the mental harassment and the monetory we have suffered in the journey. This complain is in modification to my earlier complain dated 5 December.

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Mr Kalitha, We regret the inconvenience faced and would request you to share your booking reference number, so we may investigate this with our concerned team.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Dear sir/madam,

I am melvin geo thomas and i had recently travelled in indigo flight 6e 55 from chandigarh to dubai on 2nd december, 2017.

I would like to request for a refund of my ticket. I was on my vacation and my return ticket is provided by my company. I didnt have a copy of it at the time of check in so contacted the customer care to help me with it. He sounded helpful and gave me the information that...

Helpful

Found this helpful?

Write a comment

Address: Kollam, Kerala, 691021

While travelling from trivandrum to chennai on 4 th december 2017 (Flight no.6 e 343) seat no13a. I lost my samsung mobile phone from my hand bag which was kept inside overhead vompartment.
It is a new samsung s8 phone with out sim card. Also the phone was kept in power off mode.
I noticed the phone was lost from my bag when i was waiting for my international flight.
Kindly let me know if you could find my phone from the air craft.

Mar 16, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Sir/Mam,
Thank you for writing to IndiGo.
With regards to your request, we would request you to kindly share your PNR number to enable us to assist you further.

View replies

P

Prasanna059

from Powai, Maharashtra

Dec 26, 2020

While travelling from Bengaluru to Patna on 21 th december 2020 (Flight no.6 e 343) seat 1D. I lost my REDMI 4A mobile phone from my hand bag which was kept inside overhead compartment.
It is a REDMI phone with Gio sim card. Also the phone was kept in power off mode.
I noticed the phone was lost from my bag when i reached my home.
Kindly let me know if you could find my phone from the air craft.

Reply

M

MPM@22

from Nagpur, Maharashtra

Jul 20, 2022

I have travelled Delhi-Nagpur on 5th July, 2022 by 6E-5018, Seat No. 19D, PNR: SPGEMG. However, I have kept an Electronic Kindle in the back pocket of my front seat and forgot to collect when I reached my destination i.e. Nagpur. Can you please let me know if it is found in the aircraft? Would appreciate a reply in confirmation on my email id [protected]@mpmindia.com or [protected]@mpmindia.com. Thanks.

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

Hi, i was travelling to kolkata from mumbai on the 20th november 2017 with my husband and in laws who are senior citizens. We reached the airport two hours prior to the boarding time and after the luggage check in we were assigned gate number 23 which happens to be in the silent zone. We went and sat there after the security check n the flight was to depart at 10:30 am... When the procedure didn't start by 10:30 my husband went and enquired about the delay to which your staff replied that it would take time and when the gate finally opened by11:30 we were told that our flight had already taken off. Agreed it's a silent zone but your staff members did not make any announcement on the floor like the staff of go airlines.
We had to pay extra 11 grand for the next day and my in laws were majorly harassed.

I want to know why this kind of service? Your staff members took off our luggage from the flight but couldn't come to gate number 23 where four o[censored]s along with 11other passengers were sitting who also missed the flight.

I'm never flying indigo again.

I have had the worst experience of my life.

Mar 15, 2018

Complaint marked as Resolved

Dec 04, 2017

Updated by Aksheta It's appalling to know that the airline with the maximum reach in the country is not able to manage it well.

Never flying indigo again

Aksheta sinha

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Sir/Mam,
Thank you for writing to IndiGo.We would request you to kindly share your PNR number to enable us to assist you further.

IndiGo Complaints & Reviews

File a complaint to IndiGo

IndiGo reviews & complaints page 188

did not get the itinerary after booking the air ticket

: improper guidance which leads to miss my flight no. 6e 972 dated 08/11/2017 regarding.

Post your Comment

no staff to scan luggage

Post your Comment

refund claim

Post your Comment

baggage is not tracked

Post your Comment

unreasonable baggage charges

Post your Comment

not allowed to check-in even after being on time.

Post your Comment

lost baggage and indigo staff not doing anything about it

Post your Comment

misleading staff

Post your Comment

requested for cancellation on medical certificate but no proper revert from the airlines

Post your Comment

flight boarding

Post your Comment

airport service and ticket issue

Post your Comment

booking cancellation

Post your Comment

about change in blocked seat

Post your Comment

damage to my american tourister suitcase due to mishandling by your airport staff

Post your Comment

lost gold ring with cross diamond

Post your Comment

not allowing to board kolkata bangkok flight

Post your Comment

customer care executive gave false information and requesting for refund.

lost my mobile phone

Post your Comment

never flying indigo again

Post your Comment

Related businesses