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IndiGo Complaints & Reviews

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Updated: Jan 14, 2026

Complaints 5682

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Address: Chennai, Tamil Nadu

I was traveling from chennai to pune on 6th dec. 17, morning 3.30 am flight and did self check in and confirmed seat was 3e, whereas while boarding they said this 3e seat got blocked for other passenger and you have to go for other one. It's ridiculous how come you change the seat once it's blocked through the system.
For me it's discomfort and felt indigo can do anything to passenger.

Please improve in services which you provid and it should always aim for customer delightness.

Thanks,
Anil

Mar 22, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Mr Kumar,

Greetings from IndiGo!
At IndiGo, we strive to offer our customers a hassle-free experience. It is unfortunate to note that your recent experience with us was not to your satisfaction.
The detailed feedback given by you has been shared with our airport teams and we assure you for the non-occurrence of such incidents.Customer satisfaction is o[censored]tmost importance to us and we want our service at all levels to reflect that principle. We are hopeful that you will allow us another opportunity to serve you on-board.

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I travelled from coimbatore to hyderabad vide flight no 6e 779 on 28/11/2017 departure time 22.45. I checked in my at suitcase which was in good condition. On arrival when i retrieved my baggage i found that one of the handles is broken due to mishandling. I request you to kindly reimburse me the cost of repair of the suitcase.
Yours faithfully,
S kesava iyer

+1 photos

Mar 18, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Sir/Mam,

Thank you for writing to IndiGo.
We would request you to kindly share your PNR number to enable us to assist you further.

Regards,
Team IndiGo

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Address: 411032

Website: www.goindigo.in

I was travelling from delhi to pune and my seat number was 6a. The pnr number is p8rjki. I felt something got dropped but was not conscious to find due 5 hour waiting in the midnight. When i got out to take my luggage from the pune airport gate then i suddenly saw that ring was not in my hand. Then i tried to go back in the flight and check for it but the attendies did not allowed me to go. They asked to search at my seat but it was not there as per them. I asked them to check other seat also but they refused to do and asked me to file a complaint. It was my engagement ring which was 2 days back and everyone is worried about it because it iss not good to loose gold during marriage.
I need your help to find the ring as this may even get to break my marriage and also there will be lot o[censored]nwanted things that will happen in both the families.

Mar 21, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Mr Kumar,

With reference to your request, we would like to confirm that we have checked with our concerned airport teams, and conducted a thorough investigation to search for the said gold ring at every possible location. However, we regret to confirm that we are unable to locate the same.

Further, as per the conditions of carriage and given below policy agreed at the time of the booking: “Customers are solely responsible for carriage of their handbag / personal belongings and IndiGo will not liable for any loss/damage of their hand baggage / personal belongings”.

Regards,
Team IndiGo

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Address: Kamrup Metropolitan, Assam, 781 024

On 29/10/2017 we had started our journey to bangkok vide idigo flight no. 6e-6918/75 at 7.30 hours fron guwahati. We reached kolkata at 8.30 am and after collecting the lagguge we arrived idigo counter (H) at 9.15 am and proceed for boarding to bangkok, but to our utter surprise the desk official present there told us that you can't board the bangkok flight saying that the flight time has been changed form 10-45 am to 10-10 am which we did not have any information and he ordered us to board the evening flight at 8-30 pm. I requested him to allow us to board the morning flight since i had my connecting flight from bangkok to phuket at 10-30 pm same day. After lot of arguments he advised us to proceed to the domestic counter of indigo airlines. I was sure that there must be some solution in that counter. But arriving there the officer present there told us to proceed to the international counter as they can not do anything about international flight.in this way we have to shuttle several times between the international counter and the domestic counter leading to loss of time. No way out we were compel to board the evening flight. I was traveling with my wife and my 10 years daughter. We were compel to sit in the airport for more than 12 hours leading to agony and uncertainty of my tour to phuket. I have to reschedule my viet jet flight from bangkok to phuket to next dat mornig 6.30 o clock leading to loss of money and we have spent the entire night in the bangkok international air port.. As a whole i have lost my one night hotel fare and one day tour at phuket as we were in package tour. My entire tour was jeopardized due to change in the flight timing of indigo airlines. As a responsible air lines, idigo air lines should understand the agony and the mental harassment meted to us and i request you to compensate me with rs.1, 00, 000/- for the mental harassment and monetary loss given to us in the journey.

Mar 22, 2018

Complaint marked as Resolved

Dec 06, 2017

Updated by kkkalita My name khagendra kumar kalita. On 29/10/2017 I with my wife Mili Baruah and my minor daughter murchona started our journey to Bangkok vide indigo flight no.6E-6918/75 at 7.30 hours from Guwahati . My pnr no. Is ZG3NFQ. We reached Kolkata at 8.30 am and after collecting luggage we arrived indigo counter (H) at 9.15am for boarding Bangkok flight. But our utter surprise the desk official present there told us that you cannot board the flight because we're late. He also intimate us that the flight time has been changed from 10-45 to 10-10 which we didn't have any information and he told us that we will be allowed to travel vide evening flight at 8-30 pm. I request him to board the morning flight which is connecting flight since I had a another connecting flight vietjetair from Bangkok to Phuket at 10.30 pm on the same day. After lot of arguments he advised us to proceed to domestic counter of indigo saying that the officer present there would be able to give a solution . But after arriving there the officer present there told us to proceed to the international counter as they cannot do anything about international flight and advise us go to the international counter saying that the officials present in the international counter can only allow us to fly. But after arriving in the international counter I find nobody there. In this way we have to shuttle several time between the domestic and international counter. Finding no way out we were compelled to board the evening flight. We were traveling with our 10 year old daughter. We were compel to sit in the air port almost 12 hours leading to agony and uncertainty of our tour to Phuket. I have to reschedule our vietjetair flight from Bangkok to Phuket to next day morning at 6.30 o'clock leading to loss of money and have spent the entire night at Bangkok International Airport. As whole we lost one night hotel fare and one day tour at Phuket as we were in package tour.our entire tour were jeopardise due to unwise decision of your official. As responsible airline Indigo should understand the agony and the mental harassment metted to us and I request you to compensate us with Rs.100000/- (one lakh) for the mental harassment and the monetory we have suffered in the journey. This complain is in modification to my earlier complain dated 5 December.

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Mr Kalitha, We regret the inconvenience faced and would request you to share your booking reference number, so we may investigate this with our concerned team.

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Dear sir/madam,

I am melvin geo thomas and i had recently travelled in indigo flight 6e 55 from chandigarh to dubai on 2nd december, 2017.

I would like to request for a refund of my ticket. I was on my vacation and my return ticket is provided by my company. I didnt have a copy of it at the time of check in so contacted the customer care to help me with it. He sounded helpful and gave me the information that...

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Address: Kollam, Kerala, 691021

While travelling from trivandrum to chennai on 4 th december 2017 (Flight no.6 e 343) seat no13a. I lost my samsung mobile phone from my hand bag which was kept inside overhead vompartment.
It is a new samsung s8 phone with out sim card. Also the phone was kept in power off mode.
I noticed the phone was lost from my bag when i was waiting for my international flight.
Kindly let me know if you could find my phone from the air craft.

Mar 16, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Sir/Mam,
Thank you for writing to IndiGo.
With regards to your request, we would request you to kindly share your PNR number to enable us to assist you further.

View replies

P

Prasanna059

from Powai, Maharashtra

Dec 26, 2020

While travelling from Bengaluru to Patna on 21 th december 2020 (Flight no.6 e 343) seat 1D. I lost my REDMI 4A mobile phone from my hand bag which was kept inside overhead compartment.
It is a REDMI phone with Gio sim card. Also the phone was kept in power off mode.
I noticed the phone was lost from my bag when i reached my home.
Kindly let me know if you could find my phone from the air craft.

M

MPM@22

from Nagpur, Maharashtra

Jul 20, 2022

I have travelled Delhi-Nagpur on 5th July, 2022 by 6E-5018, Seat No. 19D, PNR: SPGEMG. However, I have kept an Electronic Kindle in the back pocket of my front seat and forgot to collect when I reached my destination i.e. Nagpur. Can you please let me know if it is found in the aircraft? Would appreciate a reply in confirmation on my email id [protected]@mpmindia.com or [protected]@mpmindia.com. Thanks.

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Address: Mumbai City, Maharashtra

Hi, i was travelling to kolkata from mumbai on the 20th november 2017 with my husband and in laws who are senior citizens. We reached the airport two hours prior to the boarding time and after the luggage check in we were assigned gate number 23 which happens to be in the silent zone. We went and sat there after the security check n the flight was to depart at 10:30 am... When the procedure didn't start by 10:30 my husband went and enquired about the delay to which your staff replied that it would take time and when the gate finally opened by11:30 we were told that our flight had already taken off. Agreed it's a silent zone but your staff members did not make any announcement on the floor like the staff of go airlines.
We had to pay extra 11 grand for the next day and my in laws were majorly harassed.

I want to know why this kind of service? Your staff members took off our luggage from the flight but couldn't come to gate number 23 where four o[censored]s along with 11other passengers were sitting who also missed the flight.

I'm never flying indigo again.

I have had the worst experience of my life.

Mar 15, 2018

Complaint marked as Resolved

Dec 04, 2017

Updated by Aksheta It's appalling to know that the airline with the maximum reach in the country is not able to manage it well.

Never flying indigo again

Aksheta sinha

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Sir/Mam,
Thank you for writing to IndiGo.We would request you to kindly share your PNR number to enable us to assist you further.

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Website: www.goindigo.in

My pnr :pk9enr dated 29 nov 2017, i had checked in at delhi airport and my check in luggage had 9000 inr cash n a small pouch which was very well packed inside my black suitcase. But when i unpacked luggage the pouch was open and the money was gone. Since then i have been trying to reach both delhi airport & kolkata airport as any of the 2places the money has been taken out. It is shamefull that even flights are insecure just like local trains. This is a very sad and disheartening from an airlines as indigo

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Website: [email protected]

International travel passenger from hyderabad to muscat via chennai on 04th december, while checking the tiicket at counter by indigo airline staff needs to check credit card detials, as the ticket purchased through credit card, this is the first time that an airline company asking for credit card just before boarding the flight eventually delayed flight, another tiket need to be purchased at higher cost from hyd to chennai, indigo airline provide such excellent services. Why does a passenger need to carry the details of credit card? Is it policing? Even though the ticket purchased a head of time but just before boarding delayed by counter staff. This is ridiculous by indigo staff.

Mar 20, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Mr. /Ms.

Thank you for booking IndiGo.

This is with reference to the tickets booked by you on IndiGo, In the best interest of credit card owners, we request you to carry either the credit card which was used to make a booking with IndiGo, or a photocopy of the same (both sides without CVV) duly signed by the credit card owner - which must be shown at the time of check-in or at any other time during the travel, as may be required. Failure in producing the same as a proof of genuine transaction will result in denying boarding privileges
and IndiGo shall not be responsible for any direct or indirect losses resulting from the cancellation of your booking.

You will appreciate that this requirement is in consonance with IndiGo’s conditions of carriage, which you have agreed to adhere and abide by, at the time of confirming your booking with, IndiGo.

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Address: Mumbai City, Maharashtra

Website: www.goindigo.in

While travelling from bengaluru to mumbai by indigo flight no. 6e 566 on[protected], they have damaged my new hard case trolley bag badly which cannot be repaired. Now they are offering only rs. 3500 as compensation for the bag but the value of the bag is around rs. 6500 to 7000. I request for the complete compensation as the bag is not repairable.

+2 photos

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Address: Chennai, Tamil Nadu, 600044

My travel date was 01.12.17 through flight 6e652 by 5.00 a. M and i have done the web check in on 30.11.17 itself. On 01.12.17, i have reached airport by 4.00 a. M and finished my security check with 4.15 a. M and i was near to the boarding gate. The gate was suppose to close by 25 mins only and reached the gate by 4.35 a. M and the ground staff went and discussed with other ground and informed me that the gate was closed and please contact the ticket counter for the next flight, then i thought tickets were full and diverting me for next flight. After contacting the other ground staff i came out of the security gate and contacted ticket counter then the ticket counter staff told me that you have to pay rs.4500/- then i asked why? She said that you have missed the flight. I asked her i have reached before 25 mins and you have closed the gate earlier and asking me to pay then she told this our policy, due to my urgent meeting i cannot continue my argument then paid the rs.4500/- and traveled through next flight 6e 976 by 6.30 a. M. On this flight the passengers were allowed to board the flight until 5-10 mins before departure (I have proof for the time and flight details). The ticket was booked through corporate and i have put into this horrible condition i don't know the treatment of indigo for normal passengers. I have all the proofs regarding the airport arrival and passing the security check-in. Indigo has to repay my amount else i will highlight the same through social media and take legal action.

Mar 20, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Mr.Mahalingam,
Thank you for writing to IndiGo.
With regards to your request, kindly share your PNR number to enable us to assist you further.

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Address: 800001

Website: cosumercomplaints.in

Trip id[protected], 9/11/17
As last lap of tour on above ticket we two senior citizens M76 & F67 were refused travel at check in desk by Indigo staff Mumbai though we reached before closing time 13:40 for Indigo 6E342 departure time 14:25 for PATNA on Nov 20. All our pleads failed. We had to pay Rs.10262 extra on Nov 20 at 14:10 for a new ticket for Patna by 6E786 on Nov 21 which is illegal.
We demand refund of 10262/-, apology for causing harassment and action against the staff

Mar 15, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Sir/Mam,

Greetings from IndiGo! With reference to the concern raised, we would request you to kindly share the airline PNR number to enable us to investigate this case with our concerned airport team.

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Address: New Delhi, Delhi

I am a journalist by profession want to inform you i m a privilege and loyal customer of jet airways and vistara. For the first time i was traveling to indigo i booked a flight with return journey to bangalore. I reached on check in counter at 8:55am my flight departure was at 9:35am. I asked with check in staff to check in they told me that gates are closed you cannot go i asked several times they wasted my 10 mins and said you cannot go i had to rescheduled my flight and to pay for another next flight. The staff you trained should not be greedy for incentives i seriously in my mind a very positive customer conscious image about indigo. But seriously when the person behind me in the queue who was travelling from dehradun to bangalore told me that you are allowed for the 9:35 flight if you want i got surprised that the airline like indigo do these trics to earn money. I m a common person with truly honest with my profession not able to think what to say. At the end i just want to say i will never ever book a flight with you again. Train your staff (Mainly the rows in h-04, h-05, h-07 check in counter at t1 d igi airport) not to be greedy, stop play these trics and stop gossiping while wasting the customers's time. You can even check on video recording how much they waste the time even they could easily made my boardingpass. They don't know the value of money we spent i could also raise my voice easliy but didn't do it as there mu be some diff between the humanity and insensitivity.

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Address: Gurgaon, Haryana

I had booked a flight from ccu to bkk on 3rd dec 17 (6e-075) pnr no lfe3gq. I enquired to the customer care and was informed to reach airport 4 hrs before the departure of the flight. I requested the representative if i can reach 2 hrs prior but the person was very rigid for 4 hrs. And said indigo will not be responsible if the flight is missed. I reached the kolkata airport 4 hrs early but there was no body at the airport from indigo side. I was informed that it will another 1 hr for the checkin counter to open. I had to stay in an hotel near airport for reaching 4 hrs early and at the airport the counter opens after 7am abt 3 hrs prior to the departure.

For your casual behavior i had suffered and i wand a refund of my lodging charges of inr 5000 which i had to spend extra.
Vikas kapoor
[protected]

Mar 20, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Mr Kapoor,

We regret the inconvenience caused and would request you bear the interim with us, while we investigate the concern from our relevant team.

We would get back to you shortly.

Verified Support

Feb 17, 2018

IndiGo Customer Care's response Dear Mr Kapoor,

With reference to your concern we have checked with our team and as per this our team had advised you to reach airport at least 4 hours prior to scheduled departure of International flight for a hassle-free journey, also we have advised you that our airport counter closed 75 minutes prior to International flights and 45 minutes for domestic departures. We do update our passengers about reporting timings on the itinerary as well. However, we have shared your feedback internally to our team for future betterment. We look forward to your understanding towards this and hope to serve you well in future.

Regards,
Team IndiGo

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Website: Shine.com

I am lekshmi khanthan i uploaded my resume in shine.com. I got a call yesterday from the guy named vignesh aacharya his mob is [protected] he told that i was shortlisted in indigo airlines as ground staff so asked me to pay 2500 he said tat it is refundable so i payed it. Later he conducted telephonic interview and told next day tat i was recruited then again he told to pay 10, 500 immediately to get the call letter to

Account name : pankaj singh
Account number : [protected]
Ifsc code : sbin0060336

I refused to pay it. I asked for refund now but he was asking my card details i refused to give those details he is not anwersing properly he told me tat he cant give back my money and not to disturb him again... Now am trying to reach him him but he is not picking my phone call... Pls kindly help me to get back my money.. Pls refund my money...

Mar 15, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Sir/Mam,

At the very outset, we would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointment and recruitment related work are handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo.
On the same note, it is also pertinent to mention here that the Company does not indulge in the practices of collecting any processing/enrolment fees from job aspirants/candidates.

We hope your query has been addressed.
Regards,
IndiGo

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I had a flight on 1st dec 2017 at 5:30am from singapore to delhi and there was a halt in bangalore for 2.5 hrs. From bangalore i purchased 2 liquors "chivas regal". One of the guy who issued my boarding pass from banaglore asked me to put liquors in checkin baggage and when i received my checkin baggage it was broken along with that liquor bottles. I can send you pic as well. This is how you take care of baggage.

+6 photos

Mar 18, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Sir/Mam,

Greetings from IndiGo!

We believe our customer relations team addressed your concern via email.

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Address: Ahmedabad, Gujarat, 380058

I want to register complain against indigo airlines regarding cancellation charge as they have charges to high amount my booking amount was 2442 and 2025 they have charges cancelation amount
Is this n valid refunded amount?
Pnr number jybh8p
Can u just let me know how the charges are being charges as in ticket amount of rupeea 2400 u r charging cancelled amount or charges as 2000 then what is the meaning of booking refundable tickets???

Mar 22, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Mr Chawla,

Thank you for writing to IndiGo.

With reference to your request, we would like to inform you that the cancellation charges informed to you are the applicable cancellation charge as per terms and conditions of IndiGo agreed upon at the time of making this reservation.

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Ref: pnr no y7jq3y & flight – 6e-654 date – 11th nov 2017. Travelling to chandigarh via bombay. I have reached bag drop/check in desk by 4.25 am for my 5.20 am domestic flight but we were refused to travel in the flight stating we are late and cannot accommodate in the flight and asked us to meet indigo helpdesk and they tried reaching boarding point and allowed us to board the same flight (In between 15 mins delay in meeting office staff). After security check the said boarding is already closed. Again they asked us to meet the same office staff and she said there is no other flight to reach bombay and after sometime she said there is a direct flight to chandigarh but we have to pay full amount (45000 rs for two people) as per that day rate. After few minutes argument they asked us to pay rs 6400 and gave us new boarding bass which is same flight i suppose to transit from bombay. If they allow us to board at 4.25 am we might have travelled in the same flight. And like us another 4 passengers were in helpdesk for the same reason. By looking this we feel like wantedly they didn’t allow us to travel and collected rs 6400.

Apr 3, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Mr Gopalakrishnan,

Thank you for writing to IndiGo.

With reference to your request, we understand you were unable to board flight 6E-654 from Chennai to Chandigarh on 11th November 2017

We would like to inform you that, at IndiGo, we close the check-in counters 45 minutes prior to the scheduled departure time of the flight. This information is also mentioned on the itinerary sent on confirming the reservation.

We would also like to mention that, passengers who are travelling with hand baggage and carrying printed web check-in boarding pass may report directly to the boarding gate and passenger who is reporting with check-in baggage need to get their luggage checked prior 45 minutes of the scheduled departure

We try our level best to accept passengers reporting past the scheduled reporting time, however, it was not possible for our staff to accept you at the time you had reported at our counters as the counters of 6E-654 were already closed.

We strongly recommend our passengers to report at the airport at least 2 hours prior the scheduled departure time to enjoy a hassle-free boarding experience.

Moreover, had there been any possibility, our staff would have accepted you for the flight without any hesitation as we always try to accept the passengers reporting past the scheduled time, however, this effort is based on a lot of external factors.

We would like to inform you that the seat on your original reservation went vacant and therefore as per policy the complete booking amount gets forfeited. However, our staff at the airport offered you re-accommodation by charging you only the fare difference and necessary fee which was accepted by you and as per investigation our staff also waived off the accommodation fees as a goodwill gesture.

We request your kind understanding on the need for our policy and look forward to serving you again.

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Address: 680582

I am a banker and a regular traveller on ur indigo flight and would like to bring to light the very casual and indiffrent behaviour of your ground staff who was manning the ticket counter.
On 11/7/2017 i was on ur flt 6e356 on way to nagpur. Since i had a torn knee ligament my i sought an aisle seat from the staff at the counter and told her of my problem. But instead of helping me out very coolly she told me that no aisle seat was available and allotted me a middle seat 6b.

On board the flight when the flight was about to take off i noticed nobody had occupied the aisle seat adjacent to me and a few other aisle seats at the back also i found were vacant. I was surprised and felt hurt at this unhelping attitude of your staff and i felt i must bring it to your notice and hence this letter.
I just returned from my trip back home.
Such attitude of your staff only helps to sully the image of a fine institution like yours, hence i felt the need to bring this to your notice. This letter to you is with just that hope that nobody else gets to face the same ignomy. Hope you will instruct your crew accordingly.
Thanking you

With regards
Haridas kp
Mob [protected].

Mar 21, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Sir/Mam,

Greetings from IndiGo! We sincerely regret the inconvenience caused to you and have duly noted your feedback about the behaviour of our staff.Feedback from our passengers, such as you, certainly assists us in identifying areas that need to be looked into to enable us to achieve excellence.

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Address: Gurgaon, Haryana, 440013

Flt 509 flies between nagpur - indore - delhi - ranchi sector. But i am not able to book ticket for nagpur ranchi for this flt as indigo website does not show this flt available. Until a week ago it was shown and available for booking. But from tuesday it is not appearing. Pl look into it and update the website. Flt 436 between ranchi nagpur has the same problem.

Mar 26, 2018

Complaint marked as Resolved

Verified Support

Feb 19, 2018

IndiGo Customer Care's response Hi Anil,

Apologize for the delayed response.This seems unusual. Please share the travel details for which you’re trying to search the fare. We’ll get this checked.

Regards,
IndiGo Team

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