IndiGo Complaints & Reviews

Hi,
I took an indigo flight from nagpur to delhi on oct 15, i was on a company tour (Bold north america, san francisco) for a week and decided to visit my family for the weekend in nagpur. Booking reference - ghplvx. Indigo wanted to get my credit card information (For luggage charge) after i land ed in delhi. Since i was on board they could not reach me and they decided to dig into their database and find a match for the last...

I have booked my flight from imphal to kolkata 10th nov 2017, 6e-875. Without any prior information the flight has been cancelled. I came to know only after reaching the airport. As i have a connecting flight to singapore from kolkata this flight also has to be cancel myself as there is no available flight to reach kolkata in time before the singapore flight departure. I have cost alot to cancel my flight and book new flight for others day...

Sir,

You may treat this letter as the reminder against the complaint dt. 29.10.2017 lodged by mr. Arif ahmed, judicial magistrate, balurghat, south dinajpur, west bengal.

I, arpita ghosh, judicial magistrate, tehatta, nadia, west bengal, along with mr. Arif ahmed have collected our boarding passes for indigo flight no. 6e 333 dt. 27.10.2017 scheduled to be departed at 7.35pm from delhi airport. Inspite of having...

Sir,

I have lost my boarding pass, i traveled on 25th september, 2017 from bangalore to delhi. I need boarding passt for official claim purpose. Please send it.

Booking date: 22 september, 2017
Pnr: 6e - fcmnwj
Booking reference: indigo 6e 475

Address for communication:
Dr. S. L. Jagadeesh
Professor & head (Pht)
University of horticultural sciences,
Bagalkot...

I am extremely appalled by seeing that incident where Indigo ground staff were man handling the passenger so badly at Delhi Airport.
Even I have extreme experienced rude behavior by several ground staff at several occasions & I have maintained my calm at all times.
In my view, Indigo staff needs proper training to deal with passengers.
It gives me a feeling that as Indigo's business is rising sharply, the management...

Hi sir

I have booked a flight from jaipur to mumbai in indigo today 28/10/2017which was done by mistakenly... And when realised i immediately reported the issue within minutes of booking... And asked for a refund... Which was declined by customer representative (Varsha) and asked for a new booking. Now they are conditioning me for a new booking and generating a new pnr which i can not do... I offered them to reschedule the...

I don't have much information but i have seen a video where a passenger was treated very badly by indigo staffs. As a viewer, i was very disappointed by this harsh and rude behavior from indigo staff. There has to be something where we could file a complaint against rude behavior as they claim that their job is to make passenger's experience safe and comfortable....

To
The nodal officer
Indigo airlines

Subject: ticket refund and notice to initiate further action before the consumer disputes redressal forum

I would like to inform you that i had booked a return flight from new delhi to chennai on 3rd nov (6e985) for two people - i. E. Myself ms. Neha gulati and my father, mr. Mukesh kumar gulati. My return back to delhi from chennai was also booked for the same...

I was on my way to imphal with my brother, sister, sister - in - law, neice and nephew on the 17th of october and had checked in with 7 of our luggages on indigo flight 6e-251. Departure timing was 0512 and with one way stoppage at guwahati. But as the flight was about to take off due to technical problems it couldn't take off and we were stranded at guwahati airport. It was a nightmarish experience for all o[censored]s. Instead of transferring...

Here, i am complaining against indigo airlines (Booking id: nf[protected]) regarding my flight cancellation without any minimal cooperation at delhi airport on 14th october, 2017. Although we reached 45 minutes berfore of flight departure at the indigo boarding pass counter. But they told that just it has been closed the counter for that scheduled flight, we requested several times to allow us as that was during the diwali festival time....

Indigo airlines must change their name as cheaters... I have had a very bad experience with indigo... They did not allow us to enter the flight even though we came before 1 and a half hour before departure... I recently saw a video in which they hit one of their customers... It was because he started getting angry at him and did not allow him to enter the bus for the flight... Very bad... Do not travel in it ever......

Being a customer of indigo for past few many years i 'm not surprised seeing the video of a passenger who was treated disrespectfully by your staff. No matter who it is or what led to this incident, the airline should have trained their staff/ crew properly and made sure such an incident never occurred. Myself few times travelling were not given proper respect mainly by your airport staff in the check in counters (Cochin airport). Since it...

I want to bring this to notice that a kolkata based crew named rizvi das has openly abused kolkata crew on social media platform calling them 3rd class and she feels like kicking them out of the flight. This is an extremely disgusting behavior considering i'm a flyer myself and it clearly shows the lack of respect towards flyers that as a crew she has and i expect indigo to take stern action for the same....

I recently got a video of a passenger who was trying to board the bus but two or three of the ground staff of indigo airlines at the taxiing area misbehaved with an old man. There could be some misunderstandings but we passengers love indigo airlines due to its hospitality. But when we passengers see this kind of cruel behaviour of an indigo staff it’s very disappointing that this behaviour could be done with us in future. Just because...

Dear sir

We are your regular customers but last few months we feel the your staff misbehaviour. One time at indore airport one person hit me and call me gali but i tolerate this only because i am alone and they are many persons but really i don't recommend your flight due to staff behaviour.

Please see one of other example see in video your staff with senior citizen. I feel very said and also your all customer.br...

On november 03, 2017 while standing in queue to get x-ray done for check-in baggage people were breaking the queue and when i complained about it on jotin of indigo imphal airport security staff rudely side lined me despite identifying myself as an ips officer of manipur cadre serving as dig (Range - 4), manipur. Please take necessary disciplinary action and let me know. Thanking you. Regards. — e. Priyokumar, ips, dig (Range - 4), manipur....

This is with reference to our 3 members flight from new delhi to srinagar scheduled on 06-nov-17 through indigo flight no. 6e-148 and pnr no. Nygjtc at 1505 hrs. We reached airport terminal 1d at 1420 hrs with prior web-check in, 15 mins late due to delhi traffic as we were travelling from ghaziabad and twe have informed the same at customer care also at 1410 hrs that we will get late for 10 minutes and after that when we reached at indigo...

Hi,
Im joseph sylvester barlow, my son neil joseph barlow is studying in christ university bangalore, he had come to visit his family during diwali holidays and was supposed to return to bangalore today dated 06-11-17 via indigo airlines flight number 6e839 scheduled departure at 3:15pm. He managed to reach the airport 2:30pm and rushed at the check in counter to collect his boarding pass, he did not had any check in luggage and only...

I cancelled the flight ticket of indigo mumbai to mangalore (6e-6621) dated 30 dec 17. Indigo taken from me base fare-rs.1142 + fuel charge-525 + cute fee-rs.50/- total rs-1717/- and ask for cancellation they given me only rs.233/- rs refund amount. If i m not fly that flight so how can they taken from me base fare + fuel charge + cute fee.. It means they are taking from me also flight charges as well as i cancelled the ticket after then...

I alongwith my wife were booked by flight 6e164 ex bengaluru to jaipur on 22/11/2017 on 19/7vide pnr zf2nut, but on 2/10 it was informed telephonicaly by airlines that my booking has been shifted to 1/12 without giving any reason. I had to per force buy another ticket by cancelling previous confirmed booking vide pnr he76mt ex bengaluru to jaipur by flt 6e469 and pay at much higher price. Is it the way indigo behaves with its customers? I...