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IndiGo Complaints & Reviews

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Updated: Dec 5, 2025

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Address: Gurgaon, Haryana, 122002

Website: www.indigo.in

Dear Sir/ Madam
Today 8th December 2017 at 14:10 hrs i traveled by Indigo Flight GE 6064 and my booking reference was KDR92T. Flight was from Delhi to Vadodara.
At ticket counter during ticket generation i was charged unreasonable amount excessive load. I was carrying 2 bags 20 kg and 9 Kg respectively and one laptop bag having 2-3 kg weight.
I was charged Rs 4200 for carrying 13 KG excessive load. The person at ticket counter did not gave me option to carring 7Kg load to cabin and told that i have to pay for 13 Kg extra which should be 7-8 Kg of extra load actually.

I hope you will take up this matter and refund my at least 50% amount i.e arond 2000 INR,

I hope you will act on this matter

With Regards
Robin R Dhar
Mobile no [protected].

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H

himanshu mahajan

from Bathinda, Punjab

Dec 11, 2017

My bag was mishandled at the kochi airport.. The fragile tag was pulled off and the cover got torn as it was dragged in an inappropriate manner..I need a compensation for this #Terrible #Pathetic #NowYourStaffIsMakingUsWait

IndiGo Customer Care's response, Feb 12, 2018

Verified Support

Dear Sir/Mam,
Thank you for writing to IndiGo.

We would request you to kindly share your PNR number to enable us to assist you further.

Regards,
Team IndiGo

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Address: Chennai, Tamil Nadu

Website: www.indigo.in

Sir/mam,
I am a student who booked my flight along with seat 21 d way in advance. I was in airport check-in line by 13:48 pm sharp and was standing in line fo my baggage scan. When i reached the counter by 2:17 they didn't allow me to check in.
U can cross verify they said the flight has already taken off but how is that possible of the takeoff time is 2:55.
Then they charged me rs. 8, 312 for the next flight.
My earlier flight was of iteneary miqj3e
Thisvwas really a bad behaviour and for rest of the ni8 food acces was given to me. Since i couldn't check-in so there outside the airport there was no food stall also for me to get some food.
But as a good gesture i hope atlest cancellation money will be returned.

+1 photos

Mar 22, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Greetings from IndiGo!
On the same note, thank you for writing to us.

At the outset, we sincerely regret the inconvenience that may have been caused to you At Chennai Airport on the 8th December 2017.

We understand that you were not able to board flight 6E 119 from Chennai – Guwahati due to late arrival at our check-in counters. We would like to mention here that passengers reporting within 45 minutes of departure cannot be accepted on the flight as per terms and conditions agreed upon at the time of making the reservation. This information is also mentioned on the itinerary sent to you.

As per our records, you had reported at our counters post counter closure and this is the sole reason our staff was unable to accept you on flight 6E-119. Further, we will like to add that our airport team has no reason not to accept passengers who are reporting on time for the flight.

We assure you that our airport team has no reason to deny passengers who are reporting on time; instead they would try to accept passengers reporting marginally past the scheduled time if possible.
Further, in order to save the passenger from losing the entire ticket amount paid under the Booking Reference Number- MIQJ3E, our airport team offered re-accommodation on the next available flight with the applicable re accommodation charges and the fare difference which we understand was accepted by the passenger.
We request your kind understanding on the need for our policy and look forward to serving you again.

Regards,
Team IndiGo

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Being my seat 3e, i was boarded last and the overhead compartment was full and my carry on bag was taken by the head staff and handed over to the helper to place it at the backseats, i was told they will tell me where they have placed the bag and no one did, so i called them and they said they sent it down to put in cargo because of no space and asked me to collect at the baggage claim and when i asked for the receipt she said i dont need one, thats the last time i saw my baggage, reported in baggage services in bangalore and called them multiple times, they say they will get back to me within few hours but no one does. I cost me over 15k and they were not even willing to register a claim officially because they say the its my mistake to trust the airline staff, they could check the cctv cameras, spoke to the flight crew and to the ground crew but nothing was done or not communicated and the issue resolved

Apr 3, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Sir/Mam,

Thank you for writing to IndiGo.
We would request you to kindly share your PNR number to enable us to assist you further.

Regards,
Team IndiGo

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Address: Mumbai City, Maharashtra

We sunita gupta and divij gupta had been booked on the 9:15 am indigo airlines flight from mumbai to kolkata booking ref no. Wcu77j, date 8/12/2017, we had checked in online on 7/12/2017. We reached the airport at 8:15 am 1 hour before the flight. When we asked assistance from indigo staff to hurry up with the baggage drop we were told to wait in que as 9 am passengers were still in que. We as law abiding citizens waited our turn patiently just to be told that the counters were closed. Right infront o[censored]s there was another family on the same flight who were taken in and w were told to go to counter no.7 for assistance. On reaching counter no.7 we were told nothing can be done and we were asked to book ourselves on a later flight at a heavy premium. Which we did as the travel was important. But is it really fair to cheat passengers like this. Looks like a combined conspiracy tp make passengers pay extra. The staff kept insisting that they had paged for flight 321 for kolkata but all they were paging for were a chandigarh and raipur flight. Please look int the matter as due to your staffs callous attitude i have lost close to 16000 rs today which i was made to pay as difference in fare for the later 4;45 pm flight. As it is hard earned and saved money please ask you to look into the matter.
The name of the staff at the staff near the aiport entrance was priyanka. I hope you will do something about the matter as soon as possible.
Cctv footage at airport can be checked as proof of my entry on time

Mar 19, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Ms Gupta,

Thank you for writing to IndiGo.
With reference to your request, we understand you were unable to board flight 6E-321 from Mumbai to Kolkata on 8th December 2017
I would like to politely state that we try our level best to accept passengers who report marginally late due to reasons or situations beyond their control as it does not benefit us when the seat reserved under your name goes vacant. While our intention is to help our passengers as much as we can at every contact point, at times it becomes difficult to achieve this goal due to various operational challenges.
Further, your feedback definitely matters to us and we would like to assure you that we have shared your feedback regarding your experience at Mumbai airport with the Airport Manager – Mumbai, who in turn will counsel the staff to assist our passengers accordingly to provide them with a hassle-free journey.
We would like to inform you that the seat on your original reservation went vacant and therefore as per policy the complete booking amount gets forfeited. However, our staff at the airport offered you re-accommodation by charging you only the necessary fee which was willfully accepted by you.
Ms Gupta, we would like to clarify that re-accommodation is never followed as a policy. It was offered purely as a gesture to assist you in saving the amount from being forfeited and reaching the planned destination.
Thus, we are not in a position to offer any refund in this regard.
We request your kind understanding on the need for our policy and look forward to serving you again. Thank you for taking time to communicate with us.

Regards,
Team IndiGo

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Address: Pune, Maharashtra, 411014

Website: Indigo

Dear team,

Its been so long that we are mailing you and trying to be in touch with you for this ticket to be refunded but there is very poor and rather rude response from your end, instead of helping your loyal customers you are harassing them. This was not expected from an airlines like indigo.in a medical situation which is very serious you are using such harsh words to your customers "its not our problem if someone is not keeping well in your family, we will not help you in any way in this why should we bear your cost". If you have no authority to do anything at least show some empathy towards the situation and the person and behave more like human not like a powerless robots. Talking to your customer care is such a waste of time and expecting help from them is something out of box which cannot be expected.

As per the discussion and confirmation with mayank jain your customer service executive kindly process the refund for cancellation of flight ticket.

Mar 17, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Sir/Mam,
Thank you for writing to IndiGo.

With regards to your request, the refund has been already processed back to you. Do lets us know if any further assistance needed.

Regards,
Team IndiGo

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Address: New Delhi, Delhi

Reached sharp 15.30 for baggage drop, already checked in. There was no arrangement and help for ongoing passengers regarding to flight departure status. I was standing in queue for baggage drop. When i reached on counter indigo person told that boarding has been completed. So many such passengers were in queue who was on next 1, 1.5 hour flights but there is no help provided by indigo that if my flight is ready for depart we should be deal on priority basis.

Mar 23, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Sir/Mam,

Thank you for writing to IndiGo.
We would request you to kindly share your PNR number to enable us to assist you further.

Regards,
Team IndiGo

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Address: Gurgaon, Haryana, 560037

Website: www.goindigo.in/contact-us/feedback.html

The staff behavior is very rude and unprofessional. Especially i would like to lodge a complaint against the ground staff supervisor named rajeev in ccu (Netaji subhas chandra bose international airport) around 8.30 am today (Flight 6e345). This guy is very impolite to me and my wife and created a lot of hassle for us. We were issued a fresh ticket in airport ticket (Pnr: wjwrxh) counter, for which we were denied to issue an invoice. Also the ground staff at boarding pass issuing counter lost my identity proof (Pan
Alppd7928l) and when i asked for it the staffs led by rajeev (The spelling may be rajiv) denied the fact. Because of time constraint (Departure time was 9.30 am) i had to leave with out my pan card. Although i know very well you will not take any action, against this rough guy, thought to inform the issue.

This is how your staffs are and you represent to the consumer. You are not only a low cost airlines, but also the cheapest when it comes to customer service and professionalism. No wonder your staffs can beat customer in dehi airport or misbehave with p. V. Sindhu. So disgusting, biggest mistake to fly with you to save only inr 500/-. Will make sure to spread this incident to aware as many people.

Mar 18, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Sir/Mam,
Thank you for writing to IndiGo.

We are really sorry to hear about the experience. Customer service is our utmost priority, which is why your experience is extremely concern. We have shared your experience with our team on the need for displaying a customer-friendly demeanour at all contact points. It was never our intention to inconvenience you. We'd like to add that whenever complaints from our passengers such as you are received, a stern internal action is initiated on the enhancement of our services. This may range from briefing the concerned staff to putting them under strict supervision. Please be rest assured that we try our best to assist our passengers in the best possible manner.

Regards,
Team IndiGo

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K

Kgnhinakhan

from Agra, Uttar Pradesh

Dec 8, 2017

Hi by some confusion i have booked flight 10 jan ... Wanted to book on 8 jan ... Nobody is helping me even SHWETA SINGH she refused to help..
Pnr no. Is DCR7FW.
We 5 members are traveling to Mumbai plz help me out...
Thanks

IndiGo Customer Care's response, Feb 12, 2018

Verified Support

Dear Sir/Mam,
Thank you for writing to IndiGo.

We believe our customer service team had already assisted you in this regards. Do let us know if any further assistance needed.

Regards,
Team IndiGo

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Address: Gurgaon, Haryana

Website: www.goindiGo.in

We had booked 2-3 months back a return ticket from mumbai to lucknow by indigo airlines 6e342 vide pnr no ubi3xp which cost us around rs20642/-
For the travelling date 01.12.2017 and return on 4.12.2017.
However just few days before travelling on my mother in law was not keeping well hence we had logged in to your chat line to find out what will be the cancellation charges incase if required. One of your customer assistant came on line and the query was put forward. Her/his name was simran. Since she/he wanted to know the pnr number i had given. Without any confirmation from us your chat assistant had cancelled the entire ticket. Unfortunately my lap top could not continue due to internet issue. You customer assistant cost us dearly for their not understanding the matter.
We had to book again and that cost us nearly rs41000/- for the entire trip.

We seek your immediate refund for rs41000/- otherwise we may have to take further steps immediately.

You may contact us on [protected] or [protected] immediately.

Thanking you,
Karunakaran nair

Mar 16, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response At the outset, we sincerely regret for the inconvenience which may have caused to you due to wrong information provided. This is not in accordance to our service standards.

With reference to your email, we would like to inform you that under IndiGo booking reference/PNR UBI3XP, we have refunded an amount INR 20642 to your card account ending with 7938 on 06thDec’17.

We assure that every possible attempt is made to ensure that these incidents do not occur in future.

Customer satisfaction is our top priority and we want the service at all levels to reflect that principle.

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M

Mj Hiremath

from Kanniyakumari, Tamil Nadu

Dec 8, 2017

I have flyed from dxb to Blr on 28th morning 10:55am flight, I have got very bad experience, I always choose Indigo Airlines to travel dubai, but this time it’s worst experience I had. My baggage handle as broken & stitches as come out

I need resemblance of this service

Please call me
‭[protected]‬

IndiGo Customer Care's response, Feb 12, 2018

Verified Support

Dear Sir/Mam,

Thank you for writing to IndiGo.
Please share your PNR number to enable us to assist you further.

Regards,
Team IndiGo.

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Address: Chennai, Tamil Nadu

I was traveling from chennai to pune on 6th dec. 17, morning 3.30 am flight and did self check in and confirmed seat was 3e, whereas while boarding they said this 3e seat got blocked for other passenger and you have to go for other one. It's ridiculous how come you change the seat once it's blocked through the system.
For me it's discomfort and felt indigo can do anything to passenger.

Please improve in services which you provid and it should always aim for customer delightness.

Thanks,
Anil

Mar 22, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Mr Kumar,

Greetings from IndiGo!
At IndiGo, we strive to offer our customers a hassle-free experience. It is unfortunate to note that your recent experience with us was not to your satisfaction.
The detailed feedback given by you has been shared with our airport teams and we assure you for the non-occurrence of such incidents.Customer satisfaction is o[censored]tmost importance to us and we want our service at all levels to reflect that principle. We are hopeful that you will allow us another opportunity to serve you on-board.

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I travelled from coimbatore to hyderabad vide flight no 6e 779 on 28/11/2017 departure time 22.45. I checked in my at suitcase which was in good condition. On arrival when i retrieved my baggage i found that one of the handles is broken due to mishandling. I request you to kindly reimburse me the cost of repair of the suitcase.
Yours faithfully,
S kesava iyer

+1 photos

Mar 18, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Sir/Mam,

Thank you for writing to IndiGo.
We would request you to kindly share your PNR number to enable us to assist you further.

Regards,
Team IndiGo

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Address: 411032

Website: www.goindigo.in

I was travelling from delhi to pune and my seat number was 6a. The pnr number is p8rjki. I felt something got dropped but was not conscious to find due 5 hour waiting in the midnight. When i got out to take my luggage from the pune airport gate then i suddenly saw that ring was not in my hand. Then i tried to go back in the flight and check for it but the attendies did not allowed me to go. They asked to search at my seat but it was not there as per them. I asked them to check other seat also but they refused to do and asked me to file a complaint. It was my engagement ring which was 2 days back and everyone is worried about it because it iss not good to loose gold during marriage.
I need your help to find the ring as this may even get to break my marriage and also there will be lot o[censored]nwanted things that will happen in both the families.

Mar 21, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Mr Kumar,

With reference to your request, we would like to confirm that we have checked with our concerned airport teams, and conducted a thorough investigation to search for the said gold ring at every possible location. However, we regret to confirm that we are unable to locate the same.

Further, as per the conditions of carriage and given below policy agreed at the time of the booking: “Customers are solely responsible for carriage of their handbag / personal belongings and IndiGo will not liable for any loss/damage of their hand baggage / personal belongings”.

Regards,
Team IndiGo

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Address: Kamrup Metropolitan, Assam, 781 024

On 29/10/2017 we had started our journey to bangkok vide idigo flight no. 6e-6918/75 at 7.30 hours fron guwahati. We reached kolkata at 8.30 am and after collecting the lagguge we arrived idigo counter (H) at 9.15 am and proceed for boarding to bangkok, but to our utter surprise the desk official present there told us that you can't board the bangkok flight saying that the flight time has been changed form 10-45 am to 10-10 am which we did not have any information and he ordered us to board the evening flight at 8-30 pm. I requested him to allow us to board the morning flight since i had my connecting flight from bangkok to phuket at 10-30 pm same day. After lot of arguments he advised us to proceed to the domestic counter of indigo airlines. I was sure that there must be some solution in that counter. But arriving there the officer present there told us to proceed to the international counter as they can not do anything about international flight.in this way we have to shuttle several times between the international counter and the domestic counter leading to loss of time. No way out we were compel to board the evening flight. I was traveling with my wife and my 10 years daughter. We were compel to sit in the airport for more than 12 hours leading to agony and uncertainty of my tour to phuket. I have to reschedule my viet jet flight from bangkok to phuket to next dat mornig 6.30 o clock leading to loss of money and we have spent the entire night in the bangkok international air port.. As a whole i have lost my one night hotel fare and one day tour at phuket as we were in package tour. My entire tour was jeopardized due to change in the flight timing of indigo airlines. As a responsible air lines, idigo air lines should understand the agony and the mental harassment meted to us and i request you to compensate me with rs.1, 00, 000/- for the mental harassment and monetary loss given to us in the journey.

Mar 22, 2018

Complaint marked as Resolved

Dec 06, 2017

Updated by kkkalita My name khagendra kumar kalita. On 29/10/2017 I with my wife Mili Baruah and my minor daughter murchona started our journey to Bangkok vide indigo flight no.6E-6918/75 at 7.30 hours from Guwahati . My pnr no. Is ZG3NFQ. We reached Kolkata at 8.30 am and after collecting luggage we arrived indigo counter (H) at 9.15am for boarding Bangkok flight. But our utter surprise the desk official present there told us that you cannot board the flight because we're late. He also intimate us that the flight time has been changed from 10-45 to 10-10 which we didn't have any information and he told us that we will be allowed to travel vide evening flight at 8-30 pm. I request him to board the morning flight which is connecting flight since I had a another connecting flight vietjetair from Bangkok to Phuket at 10.30 pm on the same day. After lot of arguments he advised us to proceed to domestic counter of indigo saying that the officer present there would be able to give a solution . But after arriving there the officer present there told us to proceed to the international counter as they cannot do anything about international flight and advise us go to the international counter saying that the officials present in the international counter can only allow us to fly. But after arriving in the international counter I find nobody there. In this way we have to shuttle several time between the domestic and international counter. Finding no way out we were compelled to board the evening flight. We were traveling with our 10 year old daughter. We were compel to sit in the air port almost 12 hours leading to agony and uncertainty of our tour to Phuket. I have to reschedule our vietjetair flight from Bangkok to Phuket to next day morning at 6.30 o'clock leading to loss of money and have spent the entire night at Bangkok International Airport. As whole we lost one night hotel fare and one day tour at Phuket as we were in package tour.our entire tour were jeopardise due to unwise decision of your official. As responsible airline Indigo should understand the agony and the mental harassment metted to us and I request you to compensate us with Rs.100000/- (one lakh) for the mental harassment and the monetory we have suffered in the journey. This complain is in modification to my earlier complain dated 5 December.

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Mr Kalitha, We regret the inconvenience faced and would request you to share your booking reference number, so we may investigate this with our concerned team.

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Dear sir/madam,

I am melvin geo thomas and i had recently travelled in indigo flight 6e 55 from chandigarh to dubai on 2nd december, 2017.

I would like to request for a refund of my ticket. I was on my vacation and my return ticket is provided by my company. I didnt have a copy of it at the time of check in so contacted the customer care to help me with it. He sounded helpful and gave me the information that...

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Address: Kollam, Kerala, 691021

While travelling from trivandrum to chennai on 4 th december 2017 (Flight no.6 e 343) seat no13a. I lost my samsung mobile phone from my hand bag which was kept inside overhead vompartment.
It is a new samsung s8 phone with out sim card. Also the phone was kept in power off mode.
I noticed the phone was lost from my bag when i was waiting for my international flight.
Kindly let me know if you could find my phone from the air craft.

Mar 16, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Sir/Mam,
Thank you for writing to IndiGo.
With regards to your request, we would request you to kindly share your PNR number to enable us to assist you further.

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P

Prasanna059

from Powai, Maharashtra

Dec 26, 2020

While travelling from Bengaluru to Patna on 21 th december 2020 (Flight no.6 e 343) seat 1D. I lost my REDMI 4A mobile phone from my hand bag which was kept inside overhead compartment.
It is a REDMI phone with Gio sim card. Also the phone was kept in power off mode.
I noticed the phone was lost from my bag when i reached my home.
Kindly let me know if you could find my phone from the air craft.

M

MPM@22

from Nagpur, Maharashtra

Jul 20, 2022

I have travelled Delhi-Nagpur on 5th July, 2022 by 6E-5018, Seat No. 19D, PNR: SPGEMG. However, I have kept an Electronic Kindle in the back pocket of my front seat and forgot to collect when I reached my destination i.e. Nagpur. Can you please let me know if it is found in the aircraft? Would appreciate a reply in confirmation on my email id [protected]@mpmindia.com or [protected]@mpmindia.com. Thanks.

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Address: Mumbai City, Maharashtra

Hi, i was travelling to kolkata from mumbai on the 20th november 2017 with my husband and in laws who are senior citizens. We reached the airport two hours prior to the boarding time and after the luggage check in we were assigned gate number 23 which happens to be in the silent zone. We went and sat there after the security check n the flight was to depart at 10:30 am... When the procedure didn't start by 10:30 my husband went and enquired about the delay to which your staff replied that it would take time and when the gate finally opened by11:30 we were told that our flight had already taken off. Agreed it's a silent zone but your staff members did not make any announcement on the floor like the staff of go airlines.
We had to pay extra 11 grand for the next day and my in laws were majorly harassed.

I want to know why this kind of service? Your staff members took off our luggage from the flight but couldn't come to gate number 23 where four o[censored]s along with 11other passengers were sitting who also missed the flight.

I'm never flying indigo again.

I have had the worst experience of my life.

Mar 15, 2018

Complaint marked as Resolved

Dec 04, 2017

Updated by Aksheta It's appalling to know that the airline with the maximum reach in the country is not able to manage it well.

Never flying indigo again

Aksheta sinha

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Sir/Mam,
Thank you for writing to IndiGo.We would request you to kindly share your PNR number to enable us to assist you further.

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Website: www.goindigo.in

My pnr :pk9enr dated 29 nov 2017, i had checked in at delhi airport and my check in luggage had 9000 inr cash n a small pouch which was very well packed inside my black suitcase. But when i unpacked luggage the pouch was open and the money was gone. Since then i have been trying to reach both delhi airport & kolkata airport as any of the 2places the money has been taken out. It is shamefull that even flights are insecure just like local trains. This is a very sad and disheartening from an airlines as indigo

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Website: [email protected]

International travel passenger from hyderabad to muscat via chennai on 04th december, while checking the tiicket at counter by indigo airline staff needs to check credit card detials, as the ticket purchased through credit card, this is the first time that an airline company asking for credit card just before boarding the flight eventually delayed flight, another tiket need to be purchased at higher cost from hyd to chennai, indigo airline provide such excellent services. Why does a passenger need to carry the details of credit card? Is it policing? Even though the ticket purchased a head of time but just before boarding delayed by counter staff. This is ridiculous by indigo staff.

Mar 20, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Mr. /Ms.

Thank you for booking IndiGo.

This is with reference to the tickets booked by you on IndiGo, In the best interest of credit card owners, we request you to carry either the credit card which was used to make a booking with IndiGo, or a photocopy of the same (both sides without CVV) duly signed by the credit card owner - which must be shown at the time of check-in or at any other time during the travel, as may be required. Failure in producing the same as a proof of genuine transaction will result in denying boarding privileges
and IndiGo shall not be responsible for any direct or indirect losses resulting from the cancellation of your booking.

You will appreciate that this requirement is in consonance with IndiGo’s conditions of carriage, which you have agreed to adhere and abide by, at the time of confirming your booking with, IndiGo.

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Address: Mumbai City, Maharashtra

Website: www.goindigo.in

While travelling from bengaluru to mumbai by indigo flight no. 6e 566 on[protected], they have damaged my new hard case trolley bag badly which cannot be repaired. Now they are offering only rs. 3500 as compensation for the bag but the value of the bag is around rs. 6500 to 7000. I request for the complete compensation as the bag is not repairable.

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Address: Chennai, Tamil Nadu, 600044

My travel date was 01.12.17 through flight 6e652 by 5.00 a. M and i have done the web check in on 30.11.17 itself. On 01.12.17, i have reached airport by 4.00 a. M and finished my security check with 4.15 a. M and i was near to the boarding gate. The gate was suppose to close by 25 mins only and reached the gate by 4.35 a. M and the ground staff went and discussed with other ground and informed me that the gate was closed and please contact the ticket counter for the next flight, then i thought tickets were full and diverting me for next flight. After contacting the other ground staff i came out of the security gate and contacted ticket counter then the ticket counter staff told me that you have to pay rs.4500/- then i asked why? She said that you have missed the flight. I asked her i have reached before 25 mins and you have closed the gate earlier and asking me to pay then she told this our policy, due to my urgent meeting i cannot continue my argument then paid the rs.4500/- and traveled through next flight 6e 976 by 6.30 a. M. On this flight the passengers were allowed to board the flight until 5-10 mins before departure (I have proof for the time and flight details). The ticket was booked through corporate and i have put into this horrible condition i don't know the treatment of indigo for normal passengers. I have all the proofs regarding the airport arrival and passing the security check-in. Indigo has to repay my amount else i will highlight the same through social media and take legal action.

Mar 20, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Mr.Mahalingam,
Thank you for writing to IndiGo.
With regards to your request, kindly share your PNR number to enable us to assist you further.

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Address: 800001

Website: cosumercomplaints.in

Trip id[protected], 9/11/17
As last lap of tour on above ticket we two senior citizens M76 & F67 were refused travel at check in desk by Indigo staff Mumbai though we reached before closing time 13:40 for Indigo 6E342 departure time 14:25 for PATNA on Nov 20. All our pleads failed. We had to pay Rs.10262 extra on Nov 20 at 14:10 for a new ticket for Patna by 6E786 on Nov 21 which is illegal.
We demand refund of 10262/-, apology for causing harassment and action against the staff

Mar 15, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Sir/Mam,

Greetings from IndiGo! With reference to the concern raised, we would request you to kindly share the airline PNR number to enable us to investigate this case with our concerned airport team.

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