IndiGo Complaints & Reviews

I had a very worst experience with goindigo airline. I was travelling on 14th december having flight no 6e5532 goa to delhi. The ground staff and their senior present at boarding desk dont have manners how to talk with the customer and also the dont have even a little sense how to resolve customer request. I have book a ticket on mmt by mistake surname be added on ticket but unfortunately at the time of boarding i dont have id having that surname i request the ground authority to do us a favour regarding this or charge a min amount if required but they dont listen a single word. They force me buy a new ticket which i do. I also travel from delhi to goa on 11th of dec with the air asia airline with the same id which dont have surname i request them and they resolve our problem and give us boarding pass i appreciate their services. Sorry to say but goindigo staff on goa have no common sense and capability to resolve the customer request. This feedback is only to aware all the other traveller so that their jouney be comfortable and without harassment which i already face.
Mr vipin gaur-[protected]

Indig0 6e-169, jaipur to bangalore dated 14/12/17 pnr z9srvi, 2 adult & 1 infantt (Vikas manisha priyansh), luggage allowed 15*2+7*1+7*2 total 51kg, we have total weight 35+25=60 kg, extra 9kg*300=rs 2700, its ok no issue, but they taken 16*300 =4800 rs, it means infant bags they charged 300*7 =2100, many times travelling in indigi, but first time they mistake,

Dear sir
First of all i m not complaining for your indigo airlines, but i need a suggestion
I get a call from shine.com and they offer me job on indigo in air ticketing managment
Department, there were some nikita maam, she told me to pay 2600 rupee online for security amount
I paid, second they told me to pay tanning amount of 7900 and promised me that this is the last amount to pay, after that no amount to pay,
So i paid it now no one getting my calls they make a fraud with me.

Pnr-oipzxh. I booked flight ticket for my family on sep 5th 2017. And cancelled it after 2 weeks for some reasons. Still i havnt received my refund money. I asked indigo customer realtions, they asked my statement to prove them that i am not cheating them. I alsready send 2 times my bank statement. They asked me to contact after 48 hrs. Still now no response. They are telling its credited to my account, i have to ask my bank for this issuse. But they didnt send me any transaction details for that. Without that how can i trace this transaction. My banker is tellingthat i have to ask indigo's banker only, they cant trace this without any transaction id. I am in contact with indigo customer care officials no one is sending proper response. I advise people beware of these kind of airlines.

I am a senior citizen and was travelling with my wife from pune to kolkata on 11.12.17 by flight no.6e135. Despite reaching pune airport dot on start of check in and issuing webchecked boarding pass at the airport by indigo ground staff with seat nos.12b and 12c those were reserved at the time of booking of tickets for ashok kumar mazumdar and indrani mazumdar, the check in counter changed to seat nos. To 30b and 30c respectively. The changed seats were without having reclining facility and less comfortable. The total jorney time of more than four hours became very strainous and uncomfortable. When i objected to this change, the check in counter person assured that the seats changed would be with equal comfort. As the seats were booked by paying total seat fee of rs.1200 (Rs.600 each), i would request to state why the money taken by indigo management shall not be refunded for not giving service to the level of your commitment.

This airline is not allowing its passengers to slight change in name. They some how are always trying to make us cancel the ticket and book again for slight change of spelling. There customer support is horrible, they just disconnect while we are texting them in online chat. They refuse any help and asking to cancel the ticket. The cancellation fee is so high.

I am sanjoy biswas from indian air force, regular traveller of your airlines. On 11 dec 17 along with my wife and my daughter reached dum dum (Kolkatta) airport reached 1305hrs. My flight was from kolkatta to chennai at 1405 hrs, my pnr no. Pk4qxe flight-6e 275. After scanning my luggage went to counter to deposit luggage and to take boarding pass. Bag drop closing time was 1320hrs, thatswhy at 1312hrs i asked to yor attendent for deposit my luggage as the earliest, then the atendent asked to counter lady, the lady replied and told me come in qeue/ line and i toled her that time is going over then she toled me that she will accept the luggage, by line i reached counter at 1332hrs, then she refused to take my luggage toled me to meet counter no. 16. I requested her again again but she refused to take, intentionally made me late if she told me earlier that she would not accept luggage after 1320 then i could try to the another counter. I am from deffence service we always obey the order, because of obeying the order i alongwith my family were punished by mental harrasment and refused to give boarding pass on that flight. After that i went to counter no.16, there the lady told i have to buy another ticket for next flight, there also that lady spoiled my time intentionally. After lot of request to your manager i got my next flight ticket by paying rs.9225 (Nine thousand two hundred twenty five). Please help me by refunding my money because your staff intentionally done this problem. Clearly and intentionally they made me late and put me in such a situation that ther was no way other purchase of another ticket because i have to reach chennai. It was not my fault. My mobile no. [protected], [protected]@gmail.com

Hi
I had booked a ticket dubai to bangalore 7th feb 2018 and return 15th march 2018 using the first gulf bank credit card. Before i could save the booking referene the site closed.

I called up the credit card company they gave me this reference for you'll to check - t42637

I had given the following tel number and email id
[protected]
[protected]@gmail.com
Can you kindly send the ticket...

With due respect it is submitted that I got a flight booked from KOLKATA to PORT BLAIR with my family six members via INDIGO AIRLINES with PNR MYUFVP through IRCTC.. The time of flight was 06:15 A.M. dated 08/11/2017 from KOLKATA Airport. I Entered the KOLKATA Airport at about 5 A.M. and got my baggage screening done at about 5:10A.M. I have never travelled through any Airlines so I was following commands given by INDIGO AIRLINES employees as such as. Then I was asked to go to a que to go for further formalities. Then I take this que at about 5:20 A.M. and it take me about 30 minutes to reach to counter who did not accept my bags other than hand bags which were already screened and issued my boarding passes. Now with these extra bags I went through security check in which again took my huge time to pass through.Security checkin took almost double time because they did not allow my bags which were already screened and made us to remove some goods. Security checkin also didn’t care for my flight as I was already been late by INDIGO AIRLINES counter .After that I went to The gate no. 25 where another employee of INDIGO AIRLINES did not allow me to enter as my whole family requested to enter the gate still the flight has not taken off yet. All that you can view through CCTV footage which will clear you about my misguidance and disappointment and great harassment of my whole family. I got my flight missed then being in time instead.

Now my questions are

1. Why the Barding counters took so much time for the small queue.

2. Why my bags were not submitted other than hand bag.

3. Why my boardings passes were issued if I was not able to travel with this flight .

Then I got booked my flight with JET AIRWAYS next day to PORT BLAIR which took 37227 rs . Meanwhile all this happened due to Ignorance and misguidance of INDIGO AIRLINES faculty members which lead to monitory loss and a great disappointment and harassment of my whole family.

Now Sir you are requested to please file my Complaint agiant INDIGO AIRLINES and make my Full Payment refunded which I then had to spend with JETAIRWAYS about 37227rs.

ENCLOSURES.

1. Boarding passes of my whole family.

Sir, i am a frequent flyer at indigo. I was suppose to travel to delhi on 12dec... But due to traffic congestion i got late n reach the airport at 1204 hrs but by that time there was no staff to scan the luggage... When i talk with the indigo staff they said they can't do anything... By that time the boarding just started... So i had to buy another ticket from a different airline. My flight time was 1245hrs from dimapur to delhi on 12dec... My booking ref is we2suj... So i request ur kind authority to look into the matter and refund me i would be grateful to u... My email i'd is [protected]@gmail.com... My mob no is [protected]

I traveled your indigo airlines 6e-569 jai (Jaipur) to maa (Chennai) on 08.12.2017. There was flight schedule time was 14:10 hrs but it came on 17:00 hrs with delays of around three hours without prior information. Due to delay of this flight my children's got fever and cold and also we were not taken food at that time because your personnel were not allowed outside even half hour. I have lost my personal benefit due to delay of it.
It is request you kindly refund claim 200000 or as per dgca rules claim as early.
With regards
Rambabu
[protected]

I am atimukta jha and we were 12 passengers traveling in indigo 6e-0275 kolkata to chennai on 9th - dec - 2017. We did not receive 1 of our lugagges when we got down in chennai. The worst part is indigo is not able to track the luggage for the past 24 hours. We spoke in chennai ample number of times. As faced my many complainants either people at chennai indigo do not receive the call or they have no clue. They say they will get back but never do. Also certain staff members at extremely rude like its our mistake we lost the luggage. It was a 2 wheeler black trolley.

Dear Sir/ Madam
Today 8th December 2017 at 14:10 hrs i traveled by Indigo Flight GE 6064 and my booking reference was KDR92T. Flight was from Delhi to Vadodara.
At ticket counter during ticket generation i was charged unreasonable amount excessive load. I was carrying 2 bags 20 kg and 9 Kg respectively and one laptop bag having 2-3 kg weight.
I was charged Rs 4200 for carrying 13 KG excessive load. The person at ticket counter did not gave me option to carring 7Kg load to cabin and told that i have to pay for 13 Kg extra which should be 7-8 Kg of extra load actually.

I hope you will take up this matter and refund my at least 50% amount i.e arond 2000 INR,

I hope you will act on this matter

With Regards
Robin R Dhar
Mobile no [protected].

Sir/mam,
I am a student who booked my flight along with seat 21 d way in advance. I was in airport check-in line by 13:48 pm sharp and was standing in line fo my baggage scan. When i reached the counter by 2:17 they didn't allow me to check in.
U can cross verify they said the flight has already taken off but how is that possible of the takeoff time is 2:55.
Then they charged me rs. 8, 312 for the next flight.
My earlier flight was of iteneary miqj3e
Thisvwas really a bad behaviour and for rest of the ni8 food acces was given to me. Since i couldn't check-in so there outside the airport there was no food stall also for me to get some food.
But as a good gesture i hope atlest cancellation money will be returned.

Being my seat 3e, i was boarded last and the overhead compartment was full and my carry on bag was taken by the head staff and handed over to the helper to place it at the backseats, i was told they will tell me where they have placed the bag and no one did, so i called them and they said they sent it down to put in cargo because of no space and asked me to collect at the baggage claim and when i asked for the receipt she said i dont need one, thats the last time i saw my baggage, reported in baggage services in bangalore and called them multiple times, they say they will get back to me within few hours but no one does. I cost me over 15k and they were not even willing to register a claim officially because they say the its my mistake to trust the airline staff, they could check the cctv cameras, spoke to the flight crew and to the ground crew but nothing was done or not communicated and the issue resolved

We sunita gupta and divij gupta had been booked on the 9:15 am indigo airlines flight from mumbai to kolkata booking ref no. Wcu77j, date 8/12/2017, we had checked in online on 7/12/2017. We reached the airport at 8:15 am 1 hour before the flight. When we asked assistance from indigo staff to hurry up with the baggage drop we were told to wait in que as 9 am passengers were still in que. We as law abiding citizens waited our turn patiently just to be told that the counters were closed. Right infront o[censored]s there was another family on the same flight who were taken in and w were told to go to counter no.7 for assistance. On reaching counter no.7 we were told nothing can be done and we were asked to book ourselves on a later flight at a heavy premium. Which we did as the travel was important. But is it really fair to cheat passengers like this. Looks like a combined conspiracy tp make passengers pay extra. The staff kept insisting that they had paged for flight 321 for kolkata but all they were paging for were a chandigarh and raipur flight. Please look int the matter as due to your staffs callous attitude i have lost close to 16000 rs today which i was made to pay as difference in fare for the later 4;45 pm flight. As it is hard earned and saved money please ask you to look into the matter.
The name of the staff at the staff near the aiport entrance was priyanka. I hope you will do something about the matter as soon as possible.
Cctv footage at airport can be checked as proof of my entry on time

Dear team,

Its been so long that we are mailing you and trying to be in touch with you for this ticket to be refunded but there is very poor and rather rude response from your end, instead of helping your loyal customers you are harassing them. This was not expected from an airlines like indigo.in a medical situation which is very serious you are using such harsh words to your customers "its not our problem if someone is not keeping well in your family, we will not help you in any way in this why should we bear your cost". If you have no authority to do anything at least show some empathy towards the situation and the person and behave more like human not like a powerless robots. Talking to your customer care is such a waste of time and expecting help from them is something out of box which cannot be expected.

As per the discussion and confirmation with mayank jain your customer service executive kindly process the refund for cancellation of flight ticket.

Reached sharp 15.30 for baggage drop, already checked in. There was no arrangement and help for ongoing passengers regarding to flight departure status. I was standing in queue for baggage drop. When i reached on counter indigo person told that boarding has been completed. So many such passengers were in queue who was on next 1, 1.5 hour flights but there is no help provided by indigo that if my flight is ready for depart we should be deal on priority basis.

The staff behavior is very rude and unprofessional. Especially i would like to lodge a complaint against the ground staff supervisor named rajeev in ccu (Netaji subhas chandra bose international airport) around 8.30 am today (Flight 6e345). This guy is very impolite to me and my wife and created a lot of hassle for us. We were issued a fresh ticket in airport ticket (Pnr: wjwrxh) counter, for which we were denied to issue an invoice. Also the ground staff at boarding pass issuing counter lost my identity proof (Pan
Alppd7928l) and when i asked for it the staffs led by rajeev (The spelling may be rajiv) denied the fact. Because of time constraint (Departure time was 9.30 am) i had to leave with out my pan card. Although i know very well you will not take any action, against this rough guy, thought to inform the issue.

This is how your staffs are and you represent to the consumer. You are not only a low cost airlines, but also the cheapest when it comes to customer service and professionalism. No wonder your staffs can beat customer in dehi airport or misbehave with p. V. Sindhu. So disgusting, biggest mistake to fly with you to save only inr 500/-. Will make sure to spread this incident to aware as many people.

We had booked 2-3 months back a return ticket from mumbai to lucknow by indigo airlines 6e342 vide pnr no ubi3xp which cost us around rs20642/-
For the travelling date 01.12.2017 and return on 4.12.2017.
However just few days before travelling on my mother in law was not keeping well hence we had logged in to your chat line to find out what will be the cancellation charges incase if required. One of your customer assistant came on line and the query was put forward. Her/his name was simran. Since she/he wanted to know the pnr number i had given. Without any confirmation from us your chat assistant had cancelled the entire ticket. Unfortunately my lap top could not continue due to internet issue. You customer assistant cost us dearly for their not understanding the matter.
We had to book again and that cost us nearly rs41000/- for the entire trip.

We seek your immediate refund for rs41000/- otherwise we may have to take further steps immediately.

You may contact us on [protected] or [protected] immediately.

Thanking you,
Karunakaran nair