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IndiGo Complaints & Reviews

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Last updated Mar 15, 2024
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IndiGo reviews & complaints page 187

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J
Joyjeet Gupta
from Kolkata, West Bengal
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cabin crew abuse on social media about kolkata passengers

Address:700078
Website:Indigo

I want to bring this to notice that a kolkata based crew named rizvi das has openly abused kolkata crew on social media platform calling them 3rd class and she feels like kicking them out of the flight. This is an extremely disgusting behavior considering i'm a flyer myself and it clearly shows the lack of respect towards flyers that as a crew she has and i expect indigo to take stern action for the same....
+1 photos
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Sanidhya_akshhat
from Agra, Uttar Pradesh
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appalling behaviour of indigo ground staff

I recently got a video of a passenger who was trying to board the bus but two or three of the ground staff of indigo airlines at the taxiing area misbehaved with an old man. There could be some misunderstandings but we passengers love indigo airlines due to its hospitality. But when we passengers see this kind of cruel behaviour of an indigo staff it’s very disappointing that this behaviour could be done with us in future. Just because...
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A
Ashishchouhandhar
from Indore, Madhya Pradesh
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misbehaviour of staff

Dear sir

We are your regular customers but last few months we feel the your staff misbehaviour. One time at indore airport one person hit me and call me gali but i tolerate this only because i am alone and they are many persons but really i don't recommend your flight due to staff behaviour.

Please see one of other example see in video your staff with senior citizen. I feel very said and also your all customer.br...
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E
elangbam priyokumar
from Delhi, Delhi
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rude behaviour by indigo security staff on november 03, 2017 to me.

Address:Imphal East, Manipur, 795001
Website:[email protected]

On november 03, 2017 while standing in queue to get x-ray done for check-in baggage people were breaking the queue and when i complained about it on jotin of indigo imphal airport security staff rudely side lined me despite identifying myself as an ips officer of manipur cadre serving as dig (Range - 4), manipur. Please take necessary disciplinary action and let me know. Thanking you. Regards. — e. Priyokumar, ips, dig (Range - 4), manipur....
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M
Mohit Sahni85
from Gurgaon, Haryana
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missed flight due to indigo airport staff

This is with reference to our 3 members flight from new delhi to srinagar scheduled on 06-nov-17 through indigo flight no. 6e-148 and pnr no. Nygjtc at 1505 hrs. We reached airport terminal 1d at 1420 hrs with prior web-check in, 15 mins late due to delhi traffic as we were travelling from ghaziabad and twe have informed the same at customer care also at 1410 hrs that we will get late for 10 minutes and after that when we reached at indigo...
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J
j110397
from Agra, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

declined to board the flight after having a fully charged ticket

Address:New Delhi, Delhi, 110012

Hi,
Im joseph sylvester barlow, my son neil joseph barlow is studying in christ university bangalore, he had come to visit his family during diwali holidays and was supposed to return to bangalore today dated 06-11-17 via indigo airlines flight number 6e839 scheduled departure at 3:15pm. He managed to reach the airport 2:30pm and rushed at the check in counter to collect his boarding pass, he did not had any check in luggage and only...
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R
Rajlaxmee
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

flight ticket cancellation reimbursed amount

Address:Mumbai City, Maharashtra, 022

I cancelled the flight ticket of indigo mumbai to mangalore (6e-6621) dated 30 dec 17. Indigo taken from me base fare-rs.1142 + fuel charge-525 + cute fee-rs.50/- total rs-1717/- and ask for cancellation they given me only rs.233/- rs refund amount. If i m not fly that flight so how can they taken from me base fare + fuel charge + cute fee.. It means they are taking from me also flight charges as well as i cancelled the ticket after then...
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Y
Yogendra K Mathur
from Jaipur, Rajasthan
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suo moto change of travel date by indigo.

I alongwith my wife were booked by flight 6e164 ex bengaluru to jaipur on 22/11/2017 on 19/7vide pnr zf2nut, but on 2/10 it was informed telephonicaly by airlines that my booking has been shifted to 1/12 without giving any reason. I had to per force buy another ticket by cancelling previous confirmed booking vide pnr he76mt ex bengaluru to jaipur by flt 6e469 and pay at much higher price. Is it the way indigo behaves with its customers? I...
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G
gautarmila
from Bengaluru, Karnataka
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indigo denied to board the flight

Dear sir,

I, ranjeet singh had to board the flight from patna to bangalore at 11am. Flight 6e 339, booking reference u8c82v. I reported to the check in counter at 10:25 i still had 35 mins time to board the flight but the officials (Lady staff) said no. And told they will not allow me to board the flight. And i was forced to search for next flight and since it was an emergency to come to bangalore the same day i paid 10,...
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R
RaviVerma01
from Mumbai, Maharashtra
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missed the flight due to indigo staff

Dear team,
I had a flight today 5 nov, 2017 on 6.00 am from mumbai to lucknow. I already did the web checkin and i reached the counter at 5.30 still they didn't let me in, saying that the boarding gates are closed. Even the lady who was siting on counter no. 07 didn't even try to help or check, she wasn't bothered at all. And she said you can wait another flight.in every flight 25 minutes prior they ask you to reach while in this...
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R
Radhakant yadav
from Robertsonpet, Karnataka
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fare

While checking the ticket price you are showing something and while booking price is shooting up rapidly high. So i want to know the reason why they are doing so? This is not the first time. Its unfair with the customer. Price showing at the time of booking should be same and slight variation may be but its varried more than 20 percent. Its having any solid reason. I want to know. Its cheating with the people....
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Address:Mumbai City, Maharashtra, 400601

Dear all,

This is with reference to my flight 6e 5097 dated 3rd nov ; departure time : 13:25.

I would like to bring to your notice that i was not given the correct information by your airport officer-mansi.

When i produced my ticket (Booking ref number - m9upms) for issuance of boarding pass, i was updated by ms. Mansi that my and my colleague-ms. Chaya kunder ticket was cancelled for goa to mumbai.br...
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J
Jyoti chhabra
from Indore, Madhya Pradesh
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power bank I purchased on flight

I was travelling from ranchi, jharkhand to new delhi on 23 october 2017 by indigo flight and i purchased power bank worth rs 1000/- after i reached home and i opened it i saw the piece is defective and its not working at all. Kindly help me regarding this.
Sky water is written on front and its of bronze color. It is very disappointing as my whole money is wasted. Kindly do something...
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D
Deepak Krishnan
from Bengaluru, Karnataka
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need complimentary breakfast for the delay compensation

Address:Bangalore, Karnataka, 560017

We had booked the flight

14th nov17 at 5:55am, since there is a delay of 2hrs from the time booked
08:55 08:10 bengaluru thiruvananthapuram 6e 379 a320
We need a complimentary breakfast compensating the delay caused.

Booking referenc t9fcyv

16th nov 2017 return flight 6e 6065 trv - blr has also been rescheduled for 2 hrs. Hence we need a complimentary breakfast compensating...
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B
Bharat Kantharia
from Ahmedabad, Gujarat
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excess fare for the same origin & destination

Address:Gandhinagar, Gujarat, 382022

I had booked indigo flights for my family to goa via mumbai through makemytrip on 21st june, 2017 for travel on 17th august, for indigo flight @ 10-25 am.
I had pre-booked (Two days prior) a taxi to take us from gandhinagar to ahmedabad airport at 9-00 am so that we would have reached @ 9-25 am approximately. The taxi driver arjunbhai called up at 8-45 am to inquire about the timing for travel to ahmedabad. I conveyed to him that he...
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S
shweta_4
from Coimbatore, Tamil Nadu
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regarding the weight of baggage

You people are really fraud.. As per your rules and regulations 15kgs are allowed in check-in baggage and mine was less than 15kgs, still they charged me rs. 2100 for extra weight.. That time i was in a hurry because my flight was about to take off, that's why i didn't ask anything and just gave rs.2100.. Now only i saw that 15kgs are allowed.. Now i want money back else i will take strict actions against you....
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A
Axchita
from Vasai-Virar, Maharashtra
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indigo cabin crew jobs

Address:Mumbai City, Maharashtra, 401202
Website:Bright Stars Careers ([email protected])

Hi this is axchita. I got a call from them in the month of sep 2017 telling about indigo ground staff openings they had.
They asked me to pay rs 71, 000 to complete all the procedures for which they have mentioned in the email that the amount will be refunded in case i could not clear any of their rounds, i have got the job confirmation also and a offer letter for indigo but i tried calling them multiple times post that to understand...
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P
Puhu
from Allahabad, Uttar Pradesh
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complaint regarding rescheduling the flight

I am traveling varanasi to bangalore and my pnr no. Is u9h35c where i have received a message stating that my flight timings got rescheduled after that when i have called to indigo customer care those person are telling i can't able to change the timing as per the rules if a customer received a resheduling msg he can change the timings as per his convenient time.
Last time in the month of april same thing happened and i have rescheduled...
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I was travelling to mumbai from usa and then domestic from mumbai to nagpur via indigo airlines within 24 hrs of arrival from usa.
I called the indigo airlines customer service for information about allowed baggage. The representative informed me that since i am travelling international withing 24hrs i have a different rate of payment for my excess baggage which was approximately :
Rs.500 for 5 kg
Rs.750 for 10kg and...
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V
Vikasnk
from Mumbai, Maharashtra
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non responsive ground staff

Address:400101

Hi,

I am corporate flyer with indigo airlines and so travel atleast twice a month by your airlines.
I was yo catch 6e 3612 morning 6 am flight from mumbai to delhi.
I reached airport a bit late due to non availability of cab and was further delayed due to security check which was held up due to school picnic chaos. During security check up there were announcement by other ground staff to move ahead and do there...
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