IndiGo Complaints & Reviews

A similar thing happened to me. I was never informed about the change in arrival timings and the airline has the audacity to charge customers for canceling as a result of changes in their flight timings. This is an unfair practice and i hope the greedy airline goes bankrupt soon

air tickets cancellation — No cash back after cancellation of air tickets which were booked through credit card

Last month I booked Two air tickets one in Kingfisher airlines another in Indigo airlines through my credit card ,but I cancelled those tickets .But I don't get that cash back in my last months'credit bill,nothing had been mentioned there about that.

Sir, I have booked Two tickets from Pune to Bangalore on 28.04.09. Due to some avoidable circumstances I am forced to cancel my tickets. I am told that i will be charged rs 750/ per ticket as cancellation charges and the remaining money will go to my credit and not be refunded in cash. This is very unreasonable.
Charging such heavy amount for cancellation and not refunding the difference in cash is harassment to customers.
The company should review their policy and refund the amunt with minimum charges.
Please act quickly.
My contact no is [protected].

I want to postponet my ticket in regarding this suject .plz tell me how can i do this
Thanku

You can have your cash back.
.

There is a directive from DGCA-Directorate General of Civil Aviation which, apart from many other things, state the following:

1. In Case of cancellation, the amount has to be refunded to the customer credit card(in case of Credit Card Payment) or by Cash in case of cash transaction during booking. They can not simply create a Credit Shell like that.

2. The airlines have to refund all the taxes or fees and only Base Fare can be deducted. So, if the Base Fare is Rs.500/- and the total amount of ticket is Rs.3000/-, then Rs. 2500/- have to be refunded to the passenger.

You may have a look at this directive at
http://dgca.nic.in/cars/D3M-M2.pdf

You can still claim for your money. I can help you on this. But you have to contact the airlines and raise a complaint and do mention that you know about this directive.

sirmadam im syed wahab uddin, i had cancelled my air ticket which was booked for calcutta on 19 september 2009 so i dint refunded the of cancellation till now.i request to refund my amount as soon as possible, because its very urgent

Sir,

I have a ticket for kol-patna-kol for today ie 8th of October 2009. Since 7.30 am today i have been trying to get in touch with your customer care but to my dismay the lines are engaged for the past 2 and half hours. result i am unable to cancel my tickets. I finally at 8.05 today ie 08.10.2009 left a message with your executive at the calcutta airport on this number[protected]who was kind enough to hear me and record my complaint and request for cancellation. However she refused to give me her name and reference number for my request. I am still trying to get in touch with your customer care at [protected] and tollfree number [protected]. Pl help to cancel the tickets. Otherwise, i shall have to take recourse to legal measures to get my refund from the consumer court. My pnr no is Q5D2AN, FLIGHT NO 6E341 AND 6E342 FOR THE SECTOR KOL-PATNA-KOL.

REQUEST TO CANCEL THE TICKETS IMMEDIATELY. I AM A CORPORATE PASSENGER WORKING FOR ONGC.

REGS

MRS SS BARAH
PH NO : [protected].

Kingfisher Airlines — clubbing of 2 flights and preponing resulted in missing the flight

I have already lodged the complaint with this forum about a week back.I want to know the procedure.How do we go about?How do you book the people responsible?
Please let me know.

Go Air — flight cancelled by Airline after booking

Dear Sir

I had booked a go Air ticket Delhi to mumbai on 30th. March 2010. through Cleartrip.com. Trip ID [protected] Date of issue 08:58 PM, March 04, 2010. Now I received a SMS from Go air saying the flight cancelled and if I do not call their call no, then they would autometically refund my money.

When a consumer cancels a ticket, cleartrip charges Rs.250 as cancellation, and Go air charges about Rs.750. but when the Airline cancels the ticket, dont they have to offer compensation to consumer. I lost on time and have to pay excess fare on the flights available now. So cant I hold the company responsible for it. kindly advice

Hi,
I agree with you. This is wrong way of robbbing the passengers as they wont be having any choice at that moment.

The government should take some strignent actions against these things.

They can charge a minimal amount of Rs 200 or Rs 300 but Rs 750 is really a ridiculous demand.

The only reason I could understand is that if they wouldn't keep a higher cancellation charge, people would go on booking tickets in unplanned way condisering the lesser cancellation charge and at the end the airlines will lose money.

But still i feel there should be some customer friendly solution for this.

Subodh Kumar
subodh.[protected]@gmail.com

Indigo Cancellation rules:

Once a booking is made, the basic fare and all IndiGo surcharges paid are refundable, subject to change or cancellation rules. If you do not check in for a flight at least 45 minutes prior to its scheduled departure time, you will forfeit this total amount. You are, however, entitled to a refund of the Government of India PSF amount and the UDF if applicable.



However, IndiGo allows cancellations or changes to be made subject to the following:

•Changes/Cancellations to booking must be made at least two hours prior to scheduled departure time in the booking.

•IndiGo charges a fee of Rs. 750 per passenger per sector for making changes/cancellations. This fee will be deducted from the total clubbed amount of the basic fare and IndiGo surcharges, and the remainder is refundable to you (in the case of cancellation) or is applied to your changed booking (in the case of a change).

•IndiGo does not allow name changes to a booking already made.

In the case of changes to a booking already made, the residual amount (i.e., after the deduction of the Rs 750 per passenger per sector fee mentioned above) will be applied to the changed itinerary. Changes to the itinerary will be made at prevailing prices at the time of the change. If the residual amount is less than the price of the changed itinerary, the customer will be required to pay the difference.
In the case of a changed itinerary where the residual amount is greater than the price of the new itinerary, or in the case of a cancellation of a booking already made, a Customer will receive the balance amount (i.e., after the deduction of the Rs 750 per passenger per sector fee mentioned above and the cost of the new itinerary, if applicable)as a refund or, at the option of the Customer, credit in the Customer's name, which can be used for future travel on IndiGo for up to "one year" from the date of the cancellation.



In case the customer desires, refunds against the residual value after deduction of the applicable fee, will be made available as per the following:

•For bookings made through credit cards, the refund will be processed back to the credit card.
•For bookings made through travel agents or online travel portals, the refund may be claimed from the respective travel agents/ portals.
•For bookings made by cash at the airport, the refund will be processed at the respective airport.

Please note that IndiGo bookings are not transferable. If someone other than the customer entitled to be carried thereunder attempts to travel, or to obtain a credit or a refund in connection therewith, IndiGo shall not be liable to the customer so entitled if in good faith it provides carriage or makes a refund to the said person.

INDIGO AIRLINES — fairer charging policy

dear sir,
i booked round tickets from del-kolkatta for 24 dec ,2011 return on 30 dec 2011 & booked on 28/10/2011 online with fare 15836/-.my booking reference is AJLLEQ .to my great surprise,i checked today with changed outgoing flight,fare is 12836/-.how can it be so?it means booking at earlier date is wrong.you can not charge more on booking earlier.their is need to refund this extra charge

All low cost airlines charge rescheduling or cancellation charge. It is a source to make money. It is clearly specified in booking terms so you can't complaint that they charged 750 INR. If you want free rescheduling or cancellation, book on an expensive airline where they already charge everything in base fare.

i have cancelled my indigo ticket 1 month back!! but i didnot get my money back till now

I cancelled my wife Mrs Sumana Dhar Indigo fight ticket on the 14th September 2010 vide Indigo Cancellation advice Number G7BPCI and after cancellation charge Rs.750/- they advised me that the total credit is Rs.1889/- but till date I have not received the refund. Since the amount is debited from my account through INB, why they are are not crediting back the amount to my account instead of putting stipulations that the amount can be used to purchase future flights with Indigo and that should be availed within 365 days. They also not advised how it can be adjusted while booking on line ticket in their web site. It is more than 2 years I have send several compaints to them but there is no response nor I get the refund. Can you just help us in getting refund of the amount. Kindly also take up the isssue why they are not crediting the refunded amount to the account or the credit card from whre fund is paid while buying the ticket. H.K. Dhar mail address : himangshu.[protected]@ymail.com mobile no [protected]

I've booked a ticket for my daughter from Trivandrum to Dubai. But due to personal reasons, the date postponed twice. At first they charged Rs. 1850/- as penalty and I paid the same along with the difference in fair. second time they charged me Rs. 3700/- I never cancelled the ticket but only changed the date. It is a kind of robbing to charge two fold of cancellation fee for a date change. Government has to take steps to stop this kind of robbery.

Do preponement of a ticket also attract penalty charges ?
I wanted to travel one day early with the ticket already purchased.
How much extra I may have to pay for preponement of travel for a day?

Sir,
I have booked One ticket from Pune to Hyderabad on 14.04.2014. Due to some avoidable circumstances I am forced to cancel my tickets. I am told that i will be charged Rs. 750/ per ticket as cancellation charges and the remaining money will go to my credit. I cancelled my ticket on[protected] and it charged Rs. 2000/- per ticket. This is very unreasonable.
Charging such heavy amount for cancellation is harassment to customers.
The company should review their policy and refund the amount t with minimum charges.
Please act quickly.
Dr. Ratnam
My contact no is [protected].

Dear Sir,

I need clarification for the below.

1) If a flight gets cancelled or delayed due to airline fault will I get a full refund or get another flight booked without paying fare difference of the same airline or different airline.

2) I have booked a round trip and the onward flight is cancelled/delayed due to airline fault and due to which I am not able to attend my meeting at destination so i need to cancel the return journey. What happens in this case. Will i get refund for the return trip also in case of same airline or different airline.

Heena

Sir
I have booked 4 tickets thru Make my Trip from Chennai to Trivandrum which cost me Rs. 11, 300/- . Due to unforeseen circumstances I have cancelled the tickets and I got only 1200 as refund. The cancellation is done 4 days before departure on 05/18. I enquired Air India also. They said the cancellation fee is Rs.2000/- per ticket. The cancellation fee is too much. Pls. look into this immediately. Max 30% is reasonable.

Dear iclvijay

We were looking into your concern but have found that a few important details are missing.

Please provide us with the following details:

- Booking ID or
- Email address used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Team-MakeMyTrip Care

The cancellation charges per passenger is 3000/- which is very high. Even the rescheduling charges is 2500/- per passenger. I don't know why ministry of civil aviation doesnt take any steps to curve such mal practices by airline companies.

tarun travel — e tic booking

respected sir myself shamsher chauhan i have taken the railways licence through smart shop and they asls provide me their own softwere

there was an incident happen that on 22/11/2008through smartshop i was tring to book a tic of 27/11/08 tatkal from BCT ---->> NLDS and than i got a error massage that unble to retrive due to communication error than after that i have got my tic through irctc site but after 3 minitues i have got a call that my tic was also booked from their side also but if they have first show any error haw can tay book the tic without my permission
and when i have tried to contact them every time they have told me that i should call tham .

sir, as we all know that tatkal tic are very sensitive and avlable for short duration so if i will gone for cll back requse it might be happen that the tic are not avlable so pls try to understad my problem and pls take proper action on smartshop

yours fathfully
shamsher chauhan

GoIndigo — DEFICIENCY IN SERVICE

GoIndigo
Interglobe Aviation Limited ("IndiGo")
Tower C, 3rd floor, Global Business Park
Mehrauli Gurgaon Road
Gurgaon - 122002, Haryana
Fax:[protected]


REMINDER



Dear Sir,



I am still awaiting response to the below-mentioned e-mail. If this be your Corporate policy regarding customer grievance and complaint, then you should have the responsibility to accept and confirm the same, to enable me to take alternative recourse.



Thanks and regards.



Tarun P. Lala





"SRISHTI" FLAT NO. 3A, 34F SHIB KRISTO DAW LANE, Kolkata-700054
Mobile[protected];emails:[protected]@hotmail.com, @yahoo.com
Land Line - +[protected]





[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: customer.[protected]@goindigo.in
Subject: RE: Your IndiGo Itinerary
Date: Wed, 31 Dec 2008 17:25:09 +0530

Dear Sir,

From the contents and the spirit of the below-mentioned communication I am grossly disappointed, to say the least. As I said, it is not the quantum of money that matters, in the instant case. It is the attitude and spirit that is reflected by the stand that you have taken in replying in a routine fashion which not only smacks o[censored]ltra red tapism of your esteemed concern but also shows extreme lack of concern towards bonafide registered customers. Your highhandedness in dealing with a genuine grievance (if at all you are sensitive to the issue regarding passing on benefits to your customers) is srongly deplorable and rather unfortunate.

In fact, I got a taste of your attitude, when your below-mentioned customer relations officer had the cheek to mention "if we had raised the surcharge by Rs. 1000.00 would you be willing to pay?" My question is whether this is your official stand too? If yes, you can yourself imagine how insensitive and rude you can be to a customer of yours.

Initially I was making a humble request to you albeit a genuine one. Now I demand the following :---

1. Explanations from you for such comment from your customer relations officer, which is thoroughly unprofessional against customer governance.
2. Immediately refund the excess amount of fuel surcharge you had realised from me, which was reduced subsequently and I am well within my rights to get the benefit passed on to me.
3. Your contention "when you made the booking, you got the best fare available then" is absolutely not tenable, as you too have enjoyed the funds from that date and it is a mutually benefitial arrangement and you are bound to pass on any benefit to a customer, as per the law of natural justice.
4. Further, if your actual motive is good / excellent customer service, you have no business to charge more on upwardly revision of fare too.
5. Under no circumstances, I can be penalised for purchasing my tickets in advance and you have no business to do so. In one hand you are harping on for being 'early birds' and thereby ensuring capacity utilisation and in the other hand you are penalising for advance purchase, which is simply NOT done.
6. As it is a non-refundable ticket (which has been made per-force) if terms and conditions of travel is changed either you shall have to offer full refundability or pass on the benefit to the customer, without fail.

Further, any lapse in proper response to this mail shall be deemed as customer dis-service and shall be dealt with accordingly. I hope that you shall rise to the occasion and not force me to escalate the issue to other authorities.

Thanks and regards.

Tarun P. Lala




"SRISHTI" FLAT NO. 3A, 34F SHIB KRISTO DAW LANE, Kolkata-700054
Mobile[protected];emails:[protected]@hotmail.com, @yahoo.com
Land Line - +[protected]





[protected][protected][protected][protected]
From: customer.[protected]@GOINDIGO.IN
To: [protected]@hotmail.com
Date: Wed, 31 Dec 2008 11:05:38 +0530
Subject: RE: Your IndiGo Itinerary


Dear Sir,



Thanks for choosing IndiGo.



With regards to your mail, we would like to clarify when you made the booking, you got the best fare available then. Further any hike in the price or the reduction is applied to new bookings done after the change is applicable. Please note that IndiGo fares, including any component thereof (basic fares, surcharges and taxes), may be updated without notice; however, once you have already made a booking, the fare will not be changed. When you make your booking using IndiGo’s website or through our call center or airports or authorized agents, you will be notified of all of these components of your fare so that you can see how they make up the total price you pay.



The surcharge and tax are two different components, tax part is only Rs.225 known as passenger service fee.



Thus, while we must respectfully decline your request in this instance, we hope that you will choose IndiGo for your future travel and that we will be able to show you a product and service that we are proud to offer.



In case of any further assistance, please feel free to contact me.





Sincere Regards,



Mohit Arora

Customer Relations
Interglobe Aviation Limited ("IndiGo")
Tower C, 3rd floor, Global Business Park
Mehrauli Gurgaon Road
Gurgaon - 122002, Haryana
Fax:[protected]
Web:- www.goindigo.in

From: tarun lala [mailto:[protected]@hotmail.com]
Sent: Tuesday, December 30, 2008 6:31 PM
To: IndiGo Customer Relations
Subject: RE: Your IndiGo Itinerary



Dear Sir,

This has reference to the below-mentioned booking sent to me by e-mail. I understand, that after I had purchased the referred tickets on the 15th November 2008 there had been substantial reduction in the fuel surcharge for the range of fare tickets purchased by me. Therefore, I request you, as a gesture of goodwill and excellent customer service to a registered client of yours to refund the difference amount to my credit card account, and oblige. In this connection please refer to the telecon that the undersigned had with Mr. Tarun, your customer service personnel who was kind enough to suggest this course of action at 18.00 hours during a call to your customer support helpline today, i.e.[protected].

Although and as the amount is not too large, your gesture, will obviously go a long way in word of mouth publicity for your esteemed airlines and I am sure you will honour this request from the under-named and oblige.

Thanks and regards.

Tarun P. Lala



"SRISHTI" FLAT NO. 3A, 34F SHIB KRISTO DAW LANE, Kolkata-700054

Mobile[protected];emails:[protected]@hotmail.com, @yahoo.com

Land Line - +[protected]







[protected][protected][protected][protected]

From: [protected]@goIndiGo.in
To: [protected]@hotmail.com
Subject: Your IndiGo Itinerary
Date: Sat, 15 Nov 2008 09:03:00 +0530

Visit us @ goIndiGo.in or Call[protected]
Toll free[protected]



Booking Reference ZZC4DF




A copy of this itinerary is required at check-in with a valid photo id for each person travelling.
For detailed terms and conditions, log on to www.goindigo.in

Important Information: Besides valid photo identification, please note the following additional requirements for bookings made using credit cards. Any failure to do so, for any reason whatsoever, shall result in IndiGo denying boarding privileges to the customer/passengers(s).
1. Indian Credit Cards: Customers are required to present the credit card or a photocopy of the credit card used to pay for the booking, at the time of check-in.
2. International (Non-Indian) Credit Cards: Credit Card holders are required to be a part of the travelling party and present the physical card at the time of check-in.

IndiGo Passenger(s)

Ms Trishita Lala
Ms Arshi Dutta










IndiGo Flight(s)





Flt #
Date
From
To
Depart
Arrive
Seat #


6E275
31Dec08
Calcutta (CCU)
Bangalore (BLR)
07:30
11:40
06A, 06B









IndiGo Fares


IndiGo Fare
2, 700.00


Passenger Service Fee
450.00


Fuel Surcharge
5, 800.00


IndiGo Total
8, 950.00


Total Payment
8, 950.00









IndiGo Information

We recommend you check-in AT LEAST 2 Hours prior to departure.
Check-in at www.goindigo.in is available. This option is for cabin baggage only. Not available for customers with infants or groups.
Failure to check-in 30 minutes prior to the scheduled departure time will result in your booking being cancelled and the fares and surcharges retained.
Boarding gates close 20 minutes prior to the scheduled time of departure. Please report at your departure gate at the indicated boarding time. Any passenger failing to report in time, may be refused boarding privileges.
Changes/cancellations permitted more than two (2) hours prior to departure with payment of change/cancellation fee and difference in fare if applicable.
A security search is compulsory.
Your booking is non refundable and Name changes are not permitted.
A selection of vegetarian & non-vegetarian oven-fresh croissants, delightful soft rumaali wraps, freshly hand-cut sandwiches, flavoured cashew nuts, cookies and cold beverages may be purchased onboard.
If booked through a Travel Partner, a non-refundable transaction fee will be collected directly by the Travel Partner.
Free baggage allowance 20kg checked baggage and 8kg (max dim 115cms) hand baggage. No piece system applies.
This booking is governed by IndiGo's fare rules and Conditions of Carriage that are available from Airport Counters, IndiGo Shops or www.goindigo.in
Flight schedules are subject to change and approval by authorities.
IndiGo reserves the right to deny boarding if credit card information is not supplied at check-in.

Flight Delays or Cancellations

IndiGo reserves the right to cancel, reschedule or delay the commencement or continuance of a flight or to alter the stopping place or to deviate from the route of the journey or to change the type of aircraft in use without incurring any liability in damages or otherwise to the Customers or any other person whatsoever. Sometimes circumstances beyond IndiGo?s control result in flight delays, reschedules or cancellations. In such circumstances, IndiGo reserves the right to cancel, reschedule or delay a flight without prior notice. Circumstances beyond IndiGo?s control can include, without limitation, weather, air traffic control, mechanical failures, acts of terrorism, acts of nature, force majeure, strikes, riots, wars, hostilities, disturbances, governmental regulations, orders, demands or requirements, shortages of critical manpower, parts or materials, labour unrest, etc.IndiGo does not connect to other airlines and is not responsible for any losses incurred by Customers while trying to connect to or from other airlines.If an IndiGo flight is cancelled, rescheduled or delayed for more than three hours, a Customer shall have to right to choose: a refund, or a credit for future travel on IndiGo, or re-booking onto an alternative IndiGo flight at no additional cost subject to availability.In the special case in which a subsequent portion of an IndiGo flight is cancelled while a Customer is already in transit, a Customer shall have the right to choose: to remain at the transit station and to be re-booked onto an alternative IndiGo flight to the final destination at no additional cost subject to availability, or to remain at the transit station and accept a partial refund for the portion of the flight not completed, or to return to the point of origin and receive a refund, or a credit for future travel on IndiGo, or re-booking onto an alternative IndiGo flight at NO additional cost subject to availability.Please note that in the event of flight delay, reschedule or cancellation, IndiGo does not provide compensation for travel on other airlines, meals, lodging or ground transportation".












[protected][protected][protected][protected]

News, views and chilling images. If it matters for India, we bring it to your fingertips. Check it out!



[protected][protected][protected][protected]
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Dear Sir,

Booking Reference: NZ74DP

I boarded the flight on Jan from GoI (Goa) to Maa (Chennai) in 6E 277 flight...Luggage counter employees had stolen my 2 gb transcend mp3 player and 2 gb transcend flash drive. i gave my bag to baggage counter and when i return to chennai home while checking the items, my flash drive and mp 3 player had been looted. Please give me information of how to handle this case

Thanks,
Sarath J

AAAAA

Dear Sirs,

I was a passenger in your flight at 12-45 p.m. from Bangalore to Mumbai, the relative PNR being EZ9PDV.
My attempts to send my request by e-mail to your e-mail address customer.[protected]@goindigo.in have proved futile as my e-mails messages were promptly returned as the e-mail was wrong. I need a copy of my
ticket for claiming reimbursement of the ticket fare. Your compliance to my request will be appreciable.
Thanking you,
Dr. Rajesh Subramaniam

defence — No boarding due to Excess booking

Dear sir/Maam
I was travelling to my native calicut for an important function and had booked an online confirmed ticket on IC 657 for 09th May. However after reacing the airport well in time at 0820 hrs I found the check in line moving very very slowly and finally it was closed at 0915 hrs. I along with a few other passeners kept waiting in dilemma and after repeated enquiry were informed that there was no room in the flight as it was overbooked. Finally they offered as other flights to Coimbature and Calicut. My flight to Calicut was in the evening from the international airport and after all the trouble I reached my place after the function was over.I am really surprised that such a reputed airline can make such mistakes.Being in the govt service I thougt it was my duty to first check Indian airline/air India before cecking for other available flights but this incident has really put me off and would think twice before booking a ticket with air india next time.
Regards
Sunil

i had travelled by indigo flight no 6E-308 from hyderabad to delhi, pnr no A1URBV, TRIP ID[protected] ON 11 MAY 09 & BY FLIGHT NO 6E-307, PNR NO W2Z8DX FROM DELHI TO HYDERABAD ON 12 MAY. I HAVE MISPLACED MY BOARDING PASSES AND I NEED THEM TO CLAIM REFUND FROM OUR PAYING AUTHORITIES AS I AM AN ARMY OFFICER . KINDLY HELP ME BY SENDING ME A DUPLICATE BOARDING PASS ON MY EMAIL ID, ELSE A CONFIRMATION THAT I HAD BOARDED THE PLANE ON THE DATES MENTIONED & COMPLETED MY JOURNEY.WILL BE GRATEFUL THANKS.

Flt - 6E 412
Date 20th May 2009
From Banglore
To Mumbai
Depart 9.20PM
Arrive 11.20PM
Seat # Near Middle Exit Door


To,
Sir/Madam,

We kindly request you to refund us the payment of the air ticket from Banllore to Mumbai filght No.6E 412 on Wednesday the 20th of May 2009 on the Name of Mr.Shripal Jain as he could not Reach the AirPort due to Traffic. The Passenger reported to checkin counter at 9.06p.m. We had even informed the AirPort authority of him getting late as he was stuck in traffic. After reporting and explaining the authority they were not ready to attend the passenger. we are sorry to tell you that we are not satisfied with your services provided to the coustemer.
The person sitting at the counter than after told us to give an application for the refund.
Please give more privilages to the customers.
Please contact.:
Megha Mehta.
Tel.:[protected].

Kindly do the needful.

Yours Thankful,
Megha Mehta.

Indian Air Force — Dis-satisfaction Of Connection

Respected Sir/Madam
I am golden costumer of your company No[protected] and [protected], due to assurance given by your staff i got my connection rewned in the month of Dec 08 now they are denying for the same.Mr Bharat and Ms Sagarika from mob no [protected] assured me to give me waver of Rs 49/- for cell to cell pack for local call now they are denying for the same.Sir either the assurance giver by your executive is to be fullfilled or my both the connection is to be disconnected by payming all the due.Yearly action in this regard is highly solicted.Waiting for early reply from your end.

hi sir/madam
i want to complaint against 1 of your crew prerna bkashi delhi based.i should nt say but she is a n ### gives her nos in flight n after that ask 4 money n says you people ask her to do that bcoz after that u will get good customer on your flights.i want to ask wat is this????u people are realy doin this if not than you should take any action against her bcoz now am not giving her any money so she started abusing me and cirsing me n also started blackmailing me.so plz reply me are u people taking any action on her or should i take any legal action or i will go through media.i am expecting ur reply otherwise am gonna take a legal action on her and on indigo airlines.
thanx, regards
aneesh gautam

I took corporate Kol -Gou tickets for 18th & 19th Sept2009. However, on return flight (Seat 2F) I was not treated as a corporate customer despite my reminding to crew incharge. On ground also there was nobody to reply to my queries though I paid high fares. Kindly reply the reasons and why you take corporate charges when you do not have the machinery.

Gou-Kol 19th 2F Seat corporate facilities denied despite reminders to cabin crew incharge. Why? What about the money I paid extra.

i traveld in go indigo flight delhi to hyderabad on 12/12/2009.my suiet case badly damaged.hyderabad air port people are not responding prpperly.what can i do.my tag no is[protected].booking conformation no b726am .complaint no.01/6e309/del-hyd 12 dec 09

To
Customer Relations
Interglobe Aviation Limited ("IndiGo")
Tower C, 3rd floor, Global Business Park
Mehrauli Gurgaon Road
Gurgaon - 122002, Haryana
Fax:[protected]
Web:- www.goindigo.in

From :- Dr. Subhankar Majumdar
Booking Reference M1H8CE
Cell - [protected]

Sub :- Missed Flight due to security hazards

Sir,
I would like to draw your kind attention for solving my problem that arises yesterday during my security check in. I lay down the facts before you in details undernith.

That sir, I was an Indigo-airways passenger in flight no 360 dated 28.01.2010 vide ticket no[protected] whose booking reference is stated above.

That sir, my destination was from Kolkata to Agartala at 12.40 hrs.

That sir, in due time I took my boarding pass from the counter & stood in que for security check.

That sir, there was a long que in the security counter seeing that I requested Sequrity personels repetedly to allow me to go inside early but they didn't allow me.

That sir, during that period I received a call from Indigo officials that where I was? I told them I was in the que for Gate no 2 but they unable to recognise me & disconnect the phone.

That sir, finally completing my security check I entered into the security room & call back in that no from where I received the call.

That sir, security officer of gate no 2 also talked with that person but the officiating person told me that I was missed the flight & there is no way to get enter into the flight.

That sir, I came out from security room & gone to the Indigo counter to enquerd the matter that was happened with me. Returned me my baggeges they snatched my boarding pass from my hand telling me that its for security reason & refused to return me back the same.

That sir, I then tried hard to met with higher officials but unable to met anyone.

That sir, then I met with Airport manager & told him the fact briefly. Hearing all he wrote a request letter to Manager Indigo, stating him to revalidated my ticket but no one heared me.

That sir, failed to meet with any Indigo high officials I returned back to A/P manager again hearing me ultimately he arranged a ticket in Air India-airways for Kolkata-Agartala & advised me to sent a written complain to Indigo customer care regardin that untowards happening.

That sir, this is the fact for which I faced lots of trouble only due to non cooperation of the staffs of Indigo airways & became very disappointed.

Now Sir, I request you please enquier the matter codially and take nescessary action thus I can get back my ticket fare in full & also ensure me that such type o[censored]nwanted situation will not arises in future. If you do not take the matter seriously you will bound me to take the matter in consumer forum.

Enclo:- Copy of ticket which
contains the request
letter of A/P Manager


Copy to:-

1. Hon'ble Minister of tourism & information, Govt of Tripura for information.

2. Hon'ble Minister of Aviation & transport, Govt of India for information.

Dear Sir,
Recently indigo has started operation from Delhi to Jammu, it is a very good step in this sector.There are so many people who go frequently to Baroda to Jammu, but there is only one flight in the morning from Baroda to Jammu.The timeings for delhi to jammu is such, people cannot catch connecting flight to
Jammu. Airline should take note of this and adjust the timeings from Delhi to Jammu, so that they can catch the flight

mobile no: [protected]

Respected Sir,
I am an Defence person. I am travelling your indiGo airline dated 17th November 2009 from Agatala to New Delhi 10.15am to 13.55pm with my wife & infant. Sir, I have lost my boarding Pass till that date. I want to claim my ticket but not yet claimed becaused I have no boarding pass. Without boarding pass no cliam should be pass. then sir please you sent me a duplicate copy till 17th non 2009 of my e-mail.
I shall be thankful for you so ever time.

My e-mail Add: - vijayar.[protected]@rediffmail.com



Thanks & Regard

Vijay Kumar
38 AR

INDIGO AIRLINES — Unprofessional attitude and information not on time

I booked a ticket PNR no G6JHAA with Indigo airlines on 13th July for 20th August New Delhi to Ahmadabad flight 6E 153 t 3PM form Delhi. I got a call on 6.30 pm on 19th August that my flight is canceled and i was asked to board another flight at 7.30 am on 20th august. When i called their customer care and asked them that i cant board the 7 am flight as i was traveling and could reach delhi only by 9 am then they suggested me that they cant do anything. I asked them that they should have informed me about it earlier so that i could have planned again then they said they tried but couldn't connect. What a lame excuse? how hard it is to call a customer on his cell phone number? Then they asked me to either get refund or they will get me a ticket for next day flight at 3 pm. I told them that its not my fault so they should arrange for my travel but they didn't do anything. I was so irritated with their excuses and explanations that i asked them that i cant board the flight at 7 am next day so do what they want to do...As i was traveling i had some network problem with my phone so couldn't connect again. And when i called them in the morning they told me that they had already put a NO SHOW against my name and they will not reschedule or refund my ticket. Now this is a proper example of cheating the customers.they don't give information in advance and then ask consumers to do whatever they want.

Delhi Metro TICKET — Excess Charge to me

I travelled in Delhi metro on DT 02-10-10 from Vidhansabha to Malviya Nagar . The Actual charges for this trip is near 17 or 18 rs . Due to metro's reaosn , I was late for changing one metro to another merto , any finally they charge me 28 rs .

I was so busy so i was not able to discuss with him . In this evenng they told me you was was punching your card with big diffrence timing so we are chagring this fund to you . My colegious with same travelling with me with TOken , they how he trvelling in same 19 rs .

Request you ,

Plz do the needfull , & advice what can i do . This was so critical timng for me if i was going 2 OCT for job .

On dec.18.2010 i was travelling on flight 6e181 delhi to mumbai.I lost my mobile of LG GD 510black colour on board .If somebody submit it in lost and found department in any where in india, than please inform me on my ID <[protected]@yahoo.com> or on my no. [protected] or [protected].The PNR no. was CY2UAI and the seat no. was 27D, E, F .
Please reply as early as possible.

Thanks & Regard
Shaurya Sharma

Sir
I, m renowned Violinist & Working In All India Radio as a Programme Executive.Today[protected]i was travelling from Patna to Delhi by Flight no 6E 191 departure time 02:30pm.I.m come at Airport patna with my Violin after given performance .Your EMPLOYEE ID 3503 prepared by Rane told you carrying your instrument i will charged extra money & she charged Rs/ 500 voucher-6E 0640968.My PNR no is GDF1LX.I hope you remberse my money.My mob no is [protected].Also i hope you given reply or call me imdiately.I have your all paper with document.

Thanks
Dr.S.K.Nahar

I am yet to at leat hear the acknowledgement of my complaint as under;

From: Ramakant Rai <cosar.[protected]@gmail.com>
To: IndiGo <[protected]@goindigo.in>
Date: Wed, 20 Jul 2011 13:54:13 +0530
Subject: Re: Your IndiGo Itinerary - RFGJDT
Hello Indigo people,

This is just to send you some of my experiences I had during this trip between Lucknow to Delhi on 17th July 2011. On 16th July my son made a booking with your airline as under;

6E185
17Jul11
Lucknow (LKO)
Delhi (DEL)
18:40
19:40


He made the booking by paying through his credit card in Perth Australia and sent me a mail that the tickets are booked and you can go hassle free. i also got a sms in my mobile number [protected] from Ingo people that my flights are confirmed and I should board 45 minutes before blaw blaw blaw...


When I reached at Lucknow airport and approached the Indigo check-in counter I was shocked with the behavior of the counter clerk. She bluntly asked me as to how this ticket has been paid, who has paid, when has it been paid, what is the credit card number, which credit card is it. and tell me the last three digits of credit card.

To my shock she also told me that if I am not able to tell her the detail she will not allow me to board the plan and will not give me the boarding pass..

Fortunately I had mobile phone and number of my son. I had no option but to make international call to my son and to satisfy the query of the counter clerk. The she issued the boarding pass. It took me more than 40 minutes with my family and children to remain hanging and frustrated with the policing behaviour of your counter clerk.

This according to me is a harassment and deficiency of service according to "Consumer Protection Act 1986". The airline never informed me about these information. The airline should have confirmed from its own computer whether the payments have been made or not. The airline after issuing the ticket cannot hold me or reject boarding pass unless they have any security reasons or otherwise to reject me.

In case if I had not carried the mobile phone or my son was not available on phone then my family would have had to come back home.

This gives me very shocking and disgusting experience from your airline. I would like to hear from you as to why this has happened within next 30 days failing which I will be forced to take the matter to redressal under the law of the land.

Hope to hear from you soon.


Rama Kant Rai
214 B Kaushalpuri Colony
Khargapur Po Malaysia Mau, Gomti Nagar Extn
Lucknow 226010
[protected]
[protected]

Dear sir .

I M.mohiuddin my pnr is khublv ie hyderabad to mumbai date of journey is[protected] but b.coz of some problem i was enable to make a journey in this regards i made a call to u r customer care at 4 p.m but the line was not connected so i rashed to the air port where in your counter i met mr. rajeev and informed about this and once again at 4.30 p.m i contacted your toll free number where i spoke with mr.subhash from 4.30 to 4.45 then from 4.45 to 5.15 pm i spoke with Ms.preethi regarding the reshaduling . in the rgi airport counter Mr rajeev was present in the counter i requested him for the reshadules of my journey by getting the charges and requested to issue the fresh tickets but he miss behaved with me so i request to take the action against Mr Rajeev. and plz keep my amount with ur air line i will give the date of my jorney as required .

thank you

Respected Sir,
I was totally dissatisfied by working staff in Guwahati Airport as I losted my lagguage item value around Rs 5500 to 6000 informing me that they no idea at all about this issue. They asked me to simply file a online complain against the same and they could do nothing about the issue.

I was travelling through Flight No-6E 207 from KOLKATA to GUWAHATI on 25th-Sept-2011, Deprt time-10.10am


I had travelled you so many times but this is going really worse about your service.

I am waiting for your feedback to resolve it and not force me to take any further action against your service .

Thanking You.

NIRAJ TIWARI
C/o DEVI DAYAL TIWARI
UZAN BAZAR JAHAJ GHAT
M.G.ROAD, NEAR HANUMAAN TEMPLE
RLY QTR NO- E/151(A)
Ph No-+91-[protected], [protected]

CUSTOMER DISSATISFACTION
Dated : 19 .12 2012

To
customer.[protected]@goindigo.in
IndiGo <[protected]@goindigo.in>
Interglobe Aviation Limited ("IndiGo")
Tower C, 3rd floor, Global Business Park
Mehrauli Gurgaon Road
Gurgaon - 122002, Haryana
Fax:[protected]

Dear Sir,
Sub : Refund Amount
I am still awaiting my refund amount kindly response to the below-mentioned e-mail. or my mobil

Air ticket Booing Ref. detail : DJ6VBM
Booking date : 23 Oct 2011
Travel Date : 09Oct2011
Refund Amount : Rs. 2750/=
Your Ref / Transaction ID :1521327 dt. 28.11.2011
All booking Transaction done thro Uco bank Debit card
Till date amount has not credit to UCO Bank, Chetpet, Chennai 600 031

Thanks and regards.


(S.D.M.RAO)
[protected]@yahoo.com
Mob :[protected],[protected]

Respected Sir,
I am Defence person my name Siba jena. I am travelling your flight indiGo airline dated 25th february 2012 from Agatala to kolkata with wife and son that Jharana jena and Biswraj jena at 1.50 pm to 2.50pm my booking ref. ECCDLC my wife pregnat 07 month Bording time said me medical cerficate due to journey my wife. Sir, I do not know about fitness certficate so in this time cancle my ticket but not yet received my refund money please request return cancle ticket money.


your faithfully

contact information
Siba Jena
Mobile no [protected],
[protected]
Email Id. [protected]@gmail.com

dear sir/madam,
as per my booking through makemytrip.com...ID:nf[protected], i have booked two tickets from your indigo flight on 5th april 2012 for the same day..But i want to cancel or reschedule the flight on the next day, which is not possible though in the ticket it was written refundable...what is this!Are you people trying to do unfair customer service to your clients?i need an urgent reply and refund as soon as possible...if not..i must take necessary legal action against your airlines.
Regards,
Richard Munsong
Mobile#[protected]
E-maild Id:[protected]@gmail.com

..moreover, my PNR is ZEMJBL

श्री
प्रबंधक महोदय,
गो इंडिगो,
गुडगाव,
विषय : टिकिट के ज्यादा रूपये लेने के क्रम में |
महोदय,
निवेदन है कि मैंने १६-४-२०१२ को अक्शीता गुप्ता के नाम से अहमदाबाद से जयपुर आने व जाने की टिकिट आपके ट्रेवल एजेंट आयुष टूर्स जयपुर से आने की ०५-०५-२०१२ व जाने की ०८-०५-२०१२ बुकिंग रेफ्फ़ नो. REVQDH 5838 रुपये में बुक करवाई थी |
इसी में से जयपुर से अहमदाबाद की टिकिट को कैंसल करवाके ११-०५-२०१२ को बुकिग रेफ्फ़ नो. LFH3DH ३९१९ रुपये में बुक करवाए और जो रिफंड दिया वह ११०० रुपये का दिया और जिसका भी कोई विवरण नहीं दिया | यह सारी टिकिट आपके लेटर पैड पर है जो हूब हूब आपकी ही लगती है |
जब मैंने आपके कस्टमर केयर पर इन टिकिट की रेट के बारे में पुछा तो आने व जाने की टिकिट ४२३४ रुपये में व दुबारा टिकिट जाने की ३०२८ रुपये में आपके यहाँ से बुक हूई |
अत: आपसे निवेदन है कि जो आयुष टूर्स ने जायदा रूपये लेने की लूट की है वह हमको वापस दिलवाई जाये | अन्यथा मै कोर्ट में लीगल कारवाई करुगा |

सदन्य्वाद
ओम प्रकाश गुप्ता (पिता)
मोबिल नो. [protected]
अक्शीता गुप्ता
मोबिल नो. [protected]
ईमेल [protected]@gmail.com

D/SIR I AJAY DOOMRA BOOKED MY JOURNEYFOR 2ND DEC. 2011 FROM DELHI TO MUMBAI TO DELHI, BUT DUE TO DELAYED IN YOUR FLIGHT TIMINGS FROM MUMBAI TO DELHI, I CACELLED MY TICKETS( PNR NO. NLZVBT). I WAS INSURED BY YOUR CLERICAL STAFF THAT THE AMT WILL REFUNDED WITH IN A MONTH BUT NOW 8 MONTHS HAVE PASSED AND STILL I GOT NO REFUND FROM YOUR SIDE. PL. LOOK IN TO THE MATTER AND REFUND MY MONEY AS EARLY AS POSSIBLE
YOUR QUICK ACTION WILL BE HIGHLY APPRECIATED,
REGARDS
AJAY DOOMRA
MOB. [protected]
E MAIL: [protected]@yahoo.com

Attn:- Booking Reference No: DWKBCW

Indigo Passenger Name: Rathindra Nath Banik
Flight No. 6E135/36
Date of Returing: 23.3.2013 (From Ahmedabad to Kolkata)



This is to inform you that I have booked a ticket is made from your aviation department whose particulars is given above. During the schedule return from Ahmedabad, your personnel has broken my VIP Bag. This is the matter of y gross negligence by your authority. I have lodged a complaint to the department on the day of returning to kolkata, dated on 23.3.2012. But your authority has suggested to inform this incident to the customer care unit whose email id has forwarded me. I personally request you to take immediate effective initiative to give me compensation for this kind of loss or damage to me.

Please do the needful regarding this.

Thanking You
Yours Faithfully
RATHINDRA NATH BANIK

complains are never listened by indigo...they just ask time n then u have no response...plzz guys i[censored] travel with this flight on the fact of low fares then its my humble request not to travel...they give low fares but in return cost u a lot when u miss ur luggauge ur personal equipments...urs bags are looted in n then nobody claims n listens...guys its better to choose a costly flight n have a good security...
m rajesh kumar shahi...travelled by indigo on 4 june 2013 by flight 6E 078 from bangkok to kolkata...n missed our bag which had my belongings worth Rs. 25000...my pnr no. is DTGYAR...i complained frequently but got no response...hence now m in a mood to file a case in the consumer forum court...M NOT A ONE WHO KEEPS QUIET INDIGO BE AWARE...AGAIN IF NO RESPOND JST WAIT N WATCH...

the worst plane ever...

travelled on 4 june 2013 by flight 6E078 from bangkok to kolkata...i was having a black bag as handcarry of 7 kgs...at the last security check they told me my bag was a bit big n they would send it in lugguage...i said yes to it n then was told to handle my bag to a lady staff at the entrance of the flight...on reaching kolkata we received all our lugguage but found that very bag missing...who is responsible for it...my bag contained my lovely belongings of my daughter which she bought for marriage purposes in gorakhpur worth Rs 25000...on complaing in consumer services of indigo they just asked time n time...till today they give negative responses...i want my bag in any case otherwise i will use a strict method by filing a case in the consumer forum...they have asked again a time period of 10 days with a promise of positive result if i dont get it then...U R GOING TO WAIT N WATCH...

Hello,

An highly irresponsible and unacceptable behavior set by the Indigo customer care representatives. I called customer care for the ticket cancellation(DEL to BLR) flight and they confirmed me over the phone that they have cancelled the ticket but at the day of ticket i got the message to board the filght and i have called again at the customer care and they told me that ticket has not yet cancelled.Both the time customer care representative said me that they are facing server issues hence unable to send the ticket cancellation confirmation message.

I don't understand that after giving clear instruction to the representative why they had provided me wrong information and why they were unable to cancel the ticket.
I am highly dissatisfy with the way Indigo team has handled a customer and their problems.

Your Faithfully
Neha Bansal
Email Id: [protected]@gmail.com

I was travelling by Indigo airlines today(10th Nov'13) from Jaipur to Mumbai (Flight 6E 214) and when I received my strolly suitcase in Mumbai the top was completely missing and the strolly was damaged indicating that it had been handled roughly.
The airport staff of Indigo was totally unhelpful in Mumbai airport and now I can't use my suitcase strolly as it has been totally damaged.
I want a positive answer from the airlines on this.

Respected Sir,
I have travelled from Jaipur to Mumbai on 10th November 2013. My flight was 6E218 and my boarding time was 05:45 am.
After arriving at Mumbai airport and receiving my suitcase, it was found that lock and locking system was broken and missing.
I have lodged the complaint at the airport at Indigo office also.The PNR Number is R3YVTS.

I request you to give compensation of the damage caused to my baggage due to mishandling by your staff
Please do the needful.
My mobile Number is [protected]
and my email id is [protected]@yahoo.in

On Monday, November 11, 2013 12:40 PM, jayaraman venkateswaran <[protected]@yahoo.com> wrote:
To : Marketing Manager
Indigo Airlines.


Dear Sir,

I would like to narrate my bitter experience due to dual booking on the same flight resulting in deduction of the amount for the unused ticket due to No show..

I booked a ticket thru' via.com for a flight from Bangalore to Ahmedabad ...During the transaction a message was received the the booking has been cancelled even though the payment had been initiated. I presumed the payment will be returned to my account as th booking process was not completed . As there was no confirmation of the booking in my email, I had to make another booking by the same flight thru Make my trip . This time the booking got confirmed and the confirmation was received in my email. I completed the travel on 21st October as per the following ticket...


Bangalore - Ahmedabad | Mon, 21 October 13, 17:15 hrs

NonStop Flight Departure Arrival
Refundable Fare Bangalore(BLR) Ahmedabad (AMD)
IndiGo Duration: 2h 5m Mon, 21 October 13, 17:15 hrs Mon, 21 October 13, 19:20 hrs
6E-166 Cabin: Economy

Traveller Details


Passenger Names Type
Aylur Jayaraman Adult


Payment Details


Total Fare Rs. 9, 721
Travel Insurance Rs. 129
e-coupon Discount –Rs. 100
Convenience Fee Rs. 180


Total Amount Charged (rounded) Rs. 9, 930


Note: Any discount or promotional offer, if availed, has been adjusted in the Total Amount Charged.


On my return, when I followed up for the refund of my previous transaction, via.com sent me the ticket copy as per the below mail dated Nov 2nd by the same flight which was already completed by me.


[protected]@via.com
To Me
Nov 2
Via
Booking Details for Your Travel

Dear Sir/Madam,
Thank you for your reservation made through Via. Please use this email as a confirmation of your booking.

Your Booking Details
Booking Reference Number: FMN0XALU1D2

Your Booking
Airline IndiGo
Flying From Bangalore
Flying To Ahmedabad
Date of Journey 0515 PM, 21 Oct
Airline PNR K2SHNG
Total Price Rs 9846.0
Passenger Details
1. Mr Jayaraman A.V.
Kindly visit the following link to check the status of your ticket and also to print the e-ticket:http://www.admin.viaworld.in//bdo?action1=TICKET_DETAILS&referenceP...⇄
Via.com Care Team

My request for refund was initiated and I was penalised citing the reason that it has become a No Show case and a cancellation amount of Rs 285 was being offered for my ticket as per details given below...

via

Dear Jayaraman,

Your Refund Has been Initiated for FMN0XALU1D2 of Rs. 285

For any help email us on [protected]@via.com or call us on[protected].


Best Regards,
Via Customer Care Team
About Via.com
Launched in 2006 as Flight Raja, Via has the unique distinction of being the preferred travel partner for Customers and travel agents in India. Best prices, cutting edge sales tools, state-of-the-art systems and impeccable services help Via deliver a decisive competitive edge to the country's largest network of travel partners. The organization also has an unprecedented 20, 000 travel agents spread across 2400 cities and towns in India.
As a pioneer of online travel booking in India, with its comprehensive ticketing and holiday solutions, Via is the most powerful platform for growth and development in the sector, the undisputed leader when it comes to travel and holidays.

Dear Sir Please note that I have been travelling regularly in Indigo Airline. Hence I request you to look into it and give due consideration for the refund of my cancelled ticket without levying the No show clause as I have made double payment for the same flight as per the following bank details from my statement of account..


Thanking you...

A.V..Jayaraman


18-Oct[protected]Oct-2013) TO TRANSFER
INB MakeMy Trip Limited NF[protected]P01IGN0480181 TRANSFER TO [protected] MAKEMYTRIP (INDIA) PVT 9, 930.00
17-Oct[protected]Oct-2013) TO TRANSFER
INB Flightraja Travels Pvt Lt [protected]IGN0240865 TRANSFER TO [protected] STATE BANK OF INDIA O 9, 846.00

indigo airlines such worst airline in the world

I have a complaint against indigo domestic airline supervisor miss sunita.. I had a flight to mumbai on 8th december 2013 at 9:30 .Indigo has a single counter for all airlines.. And i was standing in the queue 1 hour before the flight timings. The queue was long and i asked one of their staff that i am getting late for check in.. He said that dont worry be in queue you will be able to check in. I reached the check in counter 10 minutes to 9.. And the supervisor told me that boarding is closed. Just a person before me was allowed to enter the same flight telling he is a staff. And i told the supervisor that she can check the cameras and my time of entering the queue.. But she was so indecent to attend me as a costumer. She was on phone and least bothered to attend me. Very poor staff. And she dint let me board. Kindly take an action against her for such a behaviour. I want a compensation and i also owe an apology from her.please look into the matter as soon as possible.i will be highly obliged. You can see the cctv footage if required. Dr shreta sachdeva khetarpal... [protected];[protected].[protected]@gmail.com

I am travelling by 6E494 from delhi to patna tom marrow ie 11th dec 2013. The PNR no is x48qgf .The schedule time mentioned in ticket booked thru make my trip was 8:15 am departure. But when I did my web check I found that schedule time of departure was mentioned as 10:15am instead of 8:15 am . I checked up from executive at [protected] and confirmed that departure time is 10:15 Am only. I was to attend meeting at 11 am in patna which Now I will not in position to attend.
This is very serious matter and require immediate attention of customer care.

reg
madhur gupta
[protected]

Disappointed with Indigo's Quality of Customer Service

Hello,
I have been a regular and loyal Indigo passenger and I am thoroughly disappointed at the way I and my case has been handled so far.

I flew Indigo Flight No- 6E 552 (My PNR No-Q35ZSL) on December 09, 2013 from Bhubaneswar to Mumbai. I had an International flight to Toronto (British Airways) in late hours the same night

Since I had excess baggage (over 15 Kgs) I called up the Indigo customer care center on 9th December at 7:40am to book for excess baggage. The customer care executive on the other end informed me that if I have an international flight with in 24 hours of flying then I need not pay for excess baggage. He himself suggested upon sharing my onward international flight details that I have a British Airways Flight which allows me 2 baggages of 23+23 kgs each. And since my baggage was way less than that I do not need to book any excess baggage any further. All I needed to do was to show my International Flight itinerary at the Indigo Counter in Bhubaneswar Airport while dropping off my check-in luggage.

Upon arrival at the Indigo Counter in Bhubaneswar Airport when I showed my International Flight itinerary along with my Indigo Flight details I was told that no such policy exists and that I need to pay for excess baggage. Even after repeated requests and my willingness to pay for excess baggage well in advance I was tormented and had to undergo a lot of stress and embarrassment of being pulled out of the queue and made to wait for a long time almost till the boarding announcements for my flight were made. After all this an Indido representative who works in Bhubaneswar Airport (named- Ankita) came to assist me. She called up the customer care executive over phone (named- Ashutosh) again to clarify.

Ashutosh after a lot of discussion suggested that I pay excess baggage (Rs. 2000) at the moment considering that the boarding for my flight to Mumbai was to begin shortly and that he would take the responsibility to go back and check the records (telephone call recordings) and will refund back my money with in 2 days and will keep me informed about it the same day. I looking at the paucity of time and pressure of the situation decided to immediately pay Rs. 2000 trusting that my case shall be taken up immediately and settled.

Its the third day today and no one from Indigo have either called me or send me an email with regards to what is my status. I demand an immediate repayment of my money which I should not have been made to pay in the 1st place. This is really unacceptable that Indigo does not care about its loyal clients and encourages such a carefree behaviour. Also what surprises me is the inconsistency of policy where one representative says one thing while the other is completely ignorant of such a policy or denies it.

I demand an immediate settlement of my case with a clarification of the policy so that no other passenger suffers like I did.

Looking forward to your reply.

Sujata Mishra

Indigo
To
Indigo Airlines
Sir
Upon confirmation of a seat on a flight you send a message (sms) with inadequate and incomplete information.
That is without the PAX name and the airport security scowl at the pax when it is shown at the entry. They either chase the pax to show the full ticket in laptop or ipad or ask them to get hard copy from your kiosk who charge Rs 100 per sheet which less than 1 Rupee.
On one hand all cry to save paper and save tree and ecology on the other hand you depend on the ERP guys who never apply their mind except spilling the site with data given to them.

One led to other i was forced go round in vicious circle that your people telling me SMS is sufficient and the CISF telling that it is in complete without name.

Kindly add name also in the SMS alert such that there is no hassle and repetition of work.
This programmes

i traveled from New Delhi to Bhubaneswar on 15th jan 2014 by your flight no 6E 257, my PNR NO.P7NHTJ. seat no--6E.
The cabin crew Hostess services are very poor. Not bothered to offer Breakfast. Not bothered to ask any need of a passenger. I have to ask 4 to 5 times for a cup of water to take medicine. Nothing is available with you sugar less. Atlast I asked for a coffee, you don't have coffee without sugar. She offered me a black coffee, which is nothing but a hot water with coffee flavour. When asked for SUGAR FREE, SWEET n LOW, she refused that nothing is available like this request. I AM SHOCKED TO TELL YOU PEOPLE, IN INDIA MORE THEN 60% . IS NOT WITH DIABETICS. How come you don't have a basic need of sugar free coffee/or break fast at 7 AM. To take this fight, passengers should leave home by 5 AM. A sugar patient without such non availability of services will suffer very badly. More then that your hostess have no basic etiquette to help. I travelled morethen 100 times in Indigo, I nver get such bad services and non availability of breakfast items. Disappointed with your efficiency levels. I HAPPENED TO GO TO THIS CITY FOR ROYAL MARRIAGE OF KINGS FAMILY.
You need to improve.
G.Sultan mohideen, mobile no-[protected]

Dear Sir/Madam,
I, Aurosri Burman Roy, on 21/1/2014 purchased 2 tickets from Trivandrum to Kolkata for coming 26/3/2014 from Indigo Airlines but during the last stage of my payment-procedure a message came consisting of transaction error with no confirmation of the tickets.but at the same time, to my surprise, S.B.I informed me that Rs.11262(that is the total flight fare) has been deducted from my account.i was also suggested with a message to convey my complaint to [protected]@billdesk.com.

I have already made contact to indigo customer care.They said no booking is there from my side.
My reference number is-q924kt
According to S.B.I., the purchase number is -POS 00005077 at Billdesk.com.

Feeling really very helpless, expecting a prompt action.

Regards
Aurosri Burman Roy
[protected]
[protected]@gmail.com

INDIGO of late has been doing worse as far as CUSTOMER service is concerned .Their inflict service is getting bad...the inflict behaviour of Air hostesses are condemnable ..I was shown discourtesy when I wanted to use the Toilet service's and it was blocked for Pilot when he was still in cockpit...

Flight No. E 511, Chennai to pune

Booking reference UZ8JYE & VDRCUH

We were 11 persons out of them 1 is pregnant lady, 1 heart
patient & 3 Childs below 4 years . We
reached at 11.06 a.m. But I was not given the boarding pass stating that we are
late .


Your ground staff was very rude; they harassed me and also misbehaved at the
airport. Even after knowing that I have my baggage was security checked. They
did not let me check-in.

There is no any any co –operative, helping nature in your
staff . They have not suggested any other options for me.

This was a really terrible and horrifying experience for me and I caused a lot
of stress and mental pressure on me as I am a patient of high blood pressure.


You are requested to kindly refund my money.

Awaiting your co-operative action


Vanita

Dear Sir/Madam,

Greetings on your 8th Anniv !!

I have a complaint that my booking reference Q524WS booked on 06 Apr has been cancelled to my surprise and now have to rebook the same my new reference is U8M9XJ. I have had to suffer an immense financial loss on both counts for no fault of mine. May I request you to kindly at least refund in full the amount I spent on my previous booking so that my financial burden is reduced.

Regards, Raj Sujlana

Dear Indigo Management. I'm Mr. Johnson Georgekutty, From Rajkot.
Really this is a sad story, Bcz on 18/9/14 l took AHMEDABAD-TRIVANDRUM Ticket, (PNR:6E-CDKB4R).I paid INR 11723.In this journey l had to spend about 9 hrs.Bcz there was not direct flight to reach in Tvm.But within this time Indigo not provided even a biscuit.Only l took the Atm card, so there had not money in my side.I much tiered and suffered with hungry.Not only that if not have any snacks in flight, that should have mention in ticket also.Am traveled many time in jet airways, those days they provided the meals as free of cost.

You know am a Bishop of a Church.How l can introduce others about your poor service?
Mob.[protected].

Passenger Name :YGOVARDHANAREDDY
Booking reference no : P8Q8WW
Booking Date : 25th july 2014
Journey Date : 10th sep 2014 From : Srinager to Banglore
Email : [protected]@gmail.com
cell no : [protected]
Alternate cell no : [protected]


Respected sir

My flight was scheduled in above date, due to drought (heavy rain fall) in srinager the communication system and transport, sliding was damaged so am unable to cancel the ticket .I am requesting you to refund my money to my account number . My return ticket was rescheduled.

sir, /Madam,
I got my tickets boooked through one of my friend. but due to typographical erreor name of one of the passenger has been recorded as Arvinder Singh in place of HArvinder Singh. correct name is Harvinder Singh. Kindly do the needful or advise how it could be corrected.copy of ticket is given below. Booking reference is S7JVRM. status is confirmed. date of journeys are 20/1/2015 and 26/1/2015. Please do the needful and send the ticket after duly correcting the name of Mr. Harvinder Singh. only H is to be affixed in front of Arvinder Singh.

Warm Regards,

Prince Garg
[protected]

I am awaiting final reply to reason of deduction.
Tks/Arun
Mob - 91 [protected]


On Tue, Nov 18, 2014 at 6:12 PM, A K SHRAFF &lt;[protected]@gmail.com&gt; wrote:
Dear Mr Vikask
I am surprised to get your mail as without replying to my mail you simply infd that refund is done.
Who is responsible to reply to my quarry as raised by me.
Why so much amount is deducted i want full detail.
Tks/Arun

On Tue, Nov 18, 2014 at 6:09 PM, IndiGo Customer Relations &lt;customer.[protected]@goindigo.in&gt; wrote:
Dear Sir,

Thank you for writing to IndiGo.

With regards to your mail, we would like to confirm that under your IndiGo PNR/ booking reference F9CGXT, an amount of INR 56, 892 has been refunded to your credit card account on 16th November 2014, the same will be reflecting within 10 working days.

Trust this clarifies.

For further assistance, feel free to get in touch with our 24/7 IndiGo call centre at[protected] or[protected].


Best Regards,

Vikas Chaudhary
Customer Relations
InterGlobe Aviation Limited ("IndiGo")
Level 5 Tower D Global Business Park
M G Road Gurgaon Haryana 122002 India
F +[protected]
www.goindigo.in

[protected] Original Message[protected]


Dear Duty Officer/Customer Care

My name is Arun Kumar Shraff and I am a registered member on your Indigo Booking site with this mail ID.

I have booked 4 tickets for Delhi / Dubai and paid Rs 82088/ and later on I have advanced the date by one day thru you customer care executive on line
and paid the difference of Rs 3804 As that day the tickets rates were less thus cancellation charges less ticket rate was paid by me.

Unfortunately I have to cancel my plan thus I have to cancel my booking and I have recd one computer generated statement that total deduction is Rs
27400 which also includes Rs 8000 for change fee.

While doing the cancellation I have not done any change &amp; for first change the money is already paid thus why is is charged to me is not clear.

Also I am surprised when I checked with my bank I understand that the refund has not come to my account thus I called your customer care executive Mr
Abilash and informed further deduction will there if to refund the money.

Really surprising as how you make the things complicated to the used/customers.

Also he assured that he will check the matter and will call but unfortunately he has not done so.

I am very regular traveler for Indigo but I am very disappointed with this dealing and want you to personally see to it and clear my problem immediately
and conf.

Tks/Arun Kr Shraff

Mobile no - + 91 [protected]

I have booked ticket from Delhi to hyderabad my tour plan has changed . hence I would like change my travel date. Your employees Mr naval and shafi are saying as per company secret polocy we cant change your travel date.on my e ticket now where it is not written like this. For d past 4 days harassing me like. Is it a way for such prestigious airlines.
Shaik abdul salam
[protected]

To
The Station Manager,
Indigo Air Services,
Bhubaneswar.

Dear Sir;
ISSUANCE OF TRAVEL CERTIFICATE
With due respect, I Shri Pratap Chandra Das, Manager (RBD), State Bank of India, Anandapur Branch in the District of Keonjhar, Odisha, beg to state that I am a loyal customer of your Air Service. I am taking your service 2-3 times from Bhubaneswar to Hyderabad every year since 2008. I have travelled along with my family members on 14.07.2014 from Bhubaneswar to Mumbai on account of my LFC (Leave Fare Concession). I booked all my air tickets through “K” Line Air Services vide booking reference K7SGWJ. Unfortunately, I have lost all my Boarding Passes, as a result my LFC is pending for pass.
Therefore, I request you kindly arrange to issue me a certificate regarding my travel along with my family members so that I can produce the same in my office in support of travelling through your Air Services.
For this act of your kindness, I shall be grateful to you.

Detail passengers list :-
I) Shri Pratap Chandra Das
II) Smt. Rajashree Das
III) Miss Sushree Smita Das
IV) Miss Deba Smita Das
V) Shri Kumarshree Chiranjeev Das


Yours’ faithfully

Shri Pratap Chandra Das

email id pratap_chandra.[protected]@sbi.co.in

I am Commander Damodaran TV (Retd) and had made a journey from Chandigarh to Calicut on 12 October by flight 6E463, seat no 14C, PNR No AJFTFSR. The total nubmer of passengers in the flight booking were 4 nos. There are 2 issues which need to be addressed.

1. Excess baggage. We had weighed the luggage at home. It wes 61 KGs. How ever, the at the check in the Indigo executive told that it is 63 Kgs and charged me Rs 750.00 vide their receipt no [protected]. The check in executive gave only one boarding pass ie from Chandigarh to Mumbai. The boarding pass from Mumbai to Calicut was not issued. We noticed this after the security check in. So we told the security and he canceled the boarding pass. I again went to the check in and got new boarding passes issued for both the sectors. these were avoidable problems had the executive been trained properly. He was very prompt tin collecting excess baggage of 3 kgs, which works out 750 gms per passenger. My request to waive off that amount fell on deaf years. He should have been slightly magnanimous considering the negligible weight of 750 gms/passenger. Since the luggage was not booked form Chandigarh to Calicut, we had to collect the luggage at Mumbai. When we went to the check in we found that the luggage was only 61 kgs and we were told to proceed. I explained the whole thing to the Indigo Manager. He told me to make a complaint for further action. I would request you to investigate and refund the amount.

2. While we booked the flight ticket, we had indicated NV as our menu preference. how ever the air hostess told us that there is a shortage of NV meals and served us 2 NV and 2 veg meals. The NV meals were sold to the current meals ordered passengers. why this goo[censored]p please? Kindly look in to this and revert.

Regards
Cdr Damodaran (Retd, Indian Navy)

Subject: Indigo Airport wheel chair service
Indigo flt. 6E344 Date 30 October 2015: Passenger Name:Mr.Sunil Ranjan Banerji & Mrs. Minati Banerji: Attenddent of wheel chair for Mrs. Minati Banerji kept her waiting at Gate 4 and did not come back .She had to report to the Departure Gate with out wheel chair with great difficulty.Thereafter, the staff at the Depurture Gate helped her to board.Your action to avoid such inconvenience to others in future will be appreciated.

I am frequent flyer on many Indian domestic sectors.
Last sunday I was a passenger on my connecting flight from frankfurt LH
to Bangulru and onward to COK.
It was a great experience with your ground staff at check in area.
All the ground staff were so nice to behave espicially to be named
a guy named Mr.Farooq.
Please keep it up with this nice team and I congratulate all of them.
Regards
VENUGOPAL
KARUVATHIL
email: [protected]@gmail.com

Respected sir/madam,
Hereby  informing  you regarding bag No 29  whose indigo  flight no 6E-164  departured from lucknow at 2.15 pm and arrived bangalore at 4.40 pm on 7th january.This is male traveller and has exchanged my black bag by mistake of his own black bag due to similar looks.
Kindly check the detail from the above information for tracing my bag and to return his bag if possible.
I dont have any other details of this person
Thanking you

Dr.Imran khan
NIMHANS HOSPITAL
BANGALORE

PH NO [protected]

At Hyderabad Air port Ms. B.Ashwini, 18125 was very helpful in arranging seats on flight 6E - 564, in view of my back problem.
We sincerely wish to convey our thanks to your cooperative staff.
The flight before time too.

Dear Indigo team,
I was your traveller in flight 6E 495 on 23 Jan 2016. My flight departure was at 8:30 am. Although I reached airport at 6:45, but due to huge volume of passengers and long Que in boarding counter, I couldn't able to get my boarding pass on time. Then one of your employee Ms.Ekta Ahuja (emp code - 17676) contacted and helped me in getting boarding pass.Moreover she had to convince her seniors, officials to get my boarding pass. She handled all the furious passengers with a calm and smile on her face.Even after getting the boarding pass, I couldtn able to clear security and board the flight, I contacted the indigo ground crew manager, she told me that I can board next flight and my luggage will be retrieved and send along with me in next flight and asked me to wait for half an hour to get new boarding pass.she also updated the comment under my previous flight boarding sequence number.Unfortunately she went to attend some meeting and I started contacting other employees from indigo.Everybody was sending me to one counter to another and no one was listening my case properly and no one was sagacious and calm to listen and check what comments the manager wrote for my case.so I lost track of my luggage and no update on whether I will be able to board next flight or not. Once again Ekta came to my rescue, she saw me struggling hard at various counters and in problem. She came to me spoke to me about the issue, again she handled it to efficiently and explain very properly the whole process. She also promised to help me even after if her shifts get over.
Before ekta, I decided that not to fly with indigo ever in my life, but ekta changed this view of me and I am sure that till the time employees like ekta are still working with indigo, Indigo will achieve high success in customer satisfaction. She was like an angel for me on this day.
Great job done Ekta Ahuja.kudos to you.

Dear Officers

Greetings from Frequent flyer

I am very impressed by you service since i started to travel in IndiGo but this is first time i was totally disappoint by your service. I and my spouse(Kavita Mallik) travel today from 6E-31 from Delhi to Kathmandu but your help desk totally misguided us.

One of the Top Doctor from AIIMS, New Delhi Prof. Dr. Shishir Rastogi told and suggest that, my spouse is totally safe to travel in Airlines but Mr. Sandeep and two ladies staff are ignoring his decision of Dr. Rastogi and called Mr. Umashankar, that seems not as a doctor but that Mr. Umashankar comes and treat as Doctor. I also request both of them and also mention all the x-rays and prescriptions of Dr. who operate her in 12 Dec 2015 but there is no value of such senior Dr. recommendation. He firstly said that this is ok to travel but due to force of Mr. Sandeep, the staff give the slip/money receipt of IRs. 5000/- for airlifting.

​Your slogan is totaly mismatched with this incident. The traveler who have insufficient money thus S/he can travel in IndiGo and also due to good service, is it kind of service we assume for future? Is it fare to cheat your regular customer? if yes then no problem!!!. I already mail in claim department, indigo group and finally you people for support. I wish good and quick respond from your side and also request for fire the person (Mr. Sandeep) who duty at 9:30 AM in IGI Airport T-3 for sector of Delhi -Kathmandu. Also i want to know why you people are not clear the customre, when S/he booked the ticket and request for wheel chair? Once we come to airport and ready to flight, then you ask for payment of 5000/-, is it fare???

I am very simple man and working in ministry of Science, Technology and Environment. I am waiting for your respond then i will proceed with government norms. Please find the attached reference ticket.I look forward with your quick respond...
Thank you
BR
Pankaj Kumar
+977-[protected]

Sir
I am Babu lal Meena I am belong to Jaipur and my indigo flight Booking on[protected] Delhi to Chennai but today[protected] due to Jat reservation Strick in Hariyana state due to strike jaipur to Delhi connectivity totaly stop and all trains cancel and highways also blocked so plz Sir I have not reached jaipur to Delhi so I want cancel this PNR X3H4QB and I want refund 100% amount so plz Sir refund my amound for this genuine reason.
Thnks Sir
BABU LAL MEENA

Sir,
I am K. Suresh. My PNR: J3NIGL, travelled from TRV to BBI Via HYD by Flt No. 6E 315 and 6E 264 on 20/02/2016. I had a baggage booked of approx 10 kg weight, the tag number is SEQ-0046 [protected]. When I collected my baggage at BBI I found my handle and lock of my baggage broken, I showed it to the indigo staff on duty at the airport near baggage collection, she advised me to lodged a complaint on line further she took the photo of the tag and damaged portion. Further she told that it was damaged shown when booked at TRV, I replied that there was no damage neither the staff brought to my notice while booking nor any signature obtained in this regard. Kindly investigate the matter and pay me the repair charge of Rs 650/- remitted to my account number in which my ticket is booked or send bank draft to my home address. An early action is requested.
K.SURESH,
KUNNEL HOUSE, 220-PATTATHANAM NAGAR,
PATTATHANAM(PO), KOLLAM-691021

220-PA

Mr. BIjoy Dalai
Air Force Station
Ambala Cantt-01
Haryana
Mob. No. [protected]
E mail ID:- [protected]@gmail. Com

Kind Attn:- Officer Incharge
Customer Relations Officer (CRO)
Indigo Airlines (Domestic)


Sub:- Request for refunding of full booking amount

Sir,

I Master Warrant Officer Bijoy Dalai of Indian Air Force posted in Ambala Cantt Haryana state the following Facts for your kind consideration

Please refer our following booking Reference no.s with traveling details
(a) WH1VRE from Delhi to Bangluru for three passangers in Defence quota on 20 Feb 16

(b) R7PYUC from Bangluru to Delhi for three passangers in Defence quota on 29 Feb 16.

(c) RFYC2U Delhi to Bangluru and back for 2 passengers in normal quota on 20 feb 16 and 28 feb 16

I had booked the above tickets through your Airline for my family. Due to unrest in Haryana (JAT Agitation) during this period, we coud not reach the Airport. Though I tried our level best to reach IGI Airport Delhi but could not. I re-scheduled our dates of journey from above to 23 Feb 16. Again we could not reach the Airport and were not able to pay the supposed re-scheduling charges. In the end, I had to cancel the bookings as there was no improvement in conditions of Haryana. Though I have again booked the all my tickets through your Airline only (please refer Booking Reference NO.s G5EN9F, A4ERJI, M9Q8KJ and AGV8WB) for 07 Mar 16 and 14 Mar 16).

Now withstanding above facts, your esteem is requested to kindly refund the money in full as I have suffered a lot of financial loss. Me and my family will be highly thankful to you and your Airlines.

Request take the matter on humanitarian grounds.

Yours Sincerely
Bijoy Dalai and family

I have booked 3 Pax tickets on 07/02/16 by indigo airlines on urgent basis, 2 from Delhi to Mumbai by 6E 169 ( Syed Qayam Raza+Hina Sayyed) Reference Number N6EWB3KMW one ( Syed Mahendi Raza) from Delhi to Mumbai Reference Number N6ES5SLQ1, using my HDFC bank credit card [protected] through smartbuy mobile apps as my uncle was very much serious at Mumbai so these tickets were booked on the same day and costed high. I am a frequent traveler of the indigo and have traveled at least more than 20 times through my bank or personally . I have booked my ticket from Varanasi to Mumbai by jet and then to Mumbai by indigo 6E 129 at 5.55 but in changing terminal from T3 to T1 i was late by 5 minutes before departure which was intimated to your customer care Gurgaon by me only before I repeatedly requested your staff to permit me to board the flight but they did not allow me then i again i requested to get next flight which was there after 30 minutes and seen your staff providing reservation to other passengers as the seats were vacant in that flight . i imploringly told the ground staff to accommodate me in the next flight at 6.30 but they did not allow me .they have only allowed me to take a flight at 10.30 after taking 5543 with PNR no S5SLQ1 which shocked me in spite of the fact i told them that i am their frequent traveler . Now I request to look into this incident which shocked me badly and gave a negative impression about the services of the airlines which i used to prefer for my travel. Request to check my previous ticket booking history my number [protected] and my ID syedm.[protected]@hdfcbank.com and [protected]@yahoo.co.in or my name and then judge the customer centricity. i would request to refund my amount which was taken by me at Delhi airport for next flight otherwise i will stop travelling by this airlines and further escalate the matter to the senior Management of the airlines and ministry of civil aviation as well .

Regards Syed Mahendi Raza Contact number[protected] Varanasi

Dear Sir,

My PNR ------ JFQBTH/Flight 6E 207 on 12.05.2016 Ex. Jaipur to Guwahati

I was shocked to the behavior, I faced at X-Ray counter, when I was told that “ as per airlines system no helper at X-Ray counter will be provided. i.e. I have to get X-Ray done, of check in baggage, loading & unloading.

I am a senior citizen have gone through Major Surgery. I am not supposed to lift weight, in such case what such passenger is supposed to do?

Bring a helper with him or avoid air travelling.

Also at the time booking through web. This message should be there in bold letters. So that every Senior Citizen, or every carrying Mother should know your system before preparing for travelling with your airlines.


With Regards,

Mukund Mundhra
Purbanchal Udyog
Guwahati
Contact No –[protected]
Email ID: [protected]@gmail.com

Dear Sir,
I had booked the tickets through Indigo website from Ahmedabad to Mumbai on 10th May 2017 and my PNR number is L7Z8NY for the sector. I tried web booking well in advance but seen No standard seats available and for few seats there is a charges in the name of premium seat, when we book ticket, it is airline to provide us seat and cannot charge. It seems flight over booked and they blocked seats intentionally. I missed my flight though I reached 50 minutes before but the staff tried to argued and subsequently I was told counter is closed. I missed my flight from Ahmedabad to Mumbai and connected flight from Mumbai to Nagpur at 15.50 by Jet Airways. This is purely unethical and unprofessional way by Indigo Airlines and how one can charge us for the seats ? Since I book my ticket, it is airline to provide me seats whether web or physically check in but cannot charge. I spent full ticket charges and Rs. 8211 for rescheduling my Jet Airways flight. Kindly I can provide you all evidences and this Airline should be banned for seat selection charges. I am even going to court for my charges and the day I wasted and spent huge charges . Kindly assist us . My mobile number is [protected] . CC to DGCANadal, Aviation Ministry, Airport Authority of India and PMO

I do not inderstand how Govtz & DGCA allows this cheating & arrogant company do business in India to suck Indian people. By declaring them as cheap airlines, they get lot o[censored]ndue benefits. Govr. Should immediately penalise tem for misbehaviour & cheating people.

Every Airline service clearly mentiones the fact that check in closes at 30 mins before the departure time. Plus during times like these when the security is at stake...one ought to be more careful.
though the airling should have sent u a message about reporting the Airport 90 min before departure due to additional security checks. I have been flying Indigo for 2 years now and am very happy with the assistance extended.
I am unsure of the reason for the cold shoulder by the ground staff, I strongly oppose it too. i feel even you were at fault by not keeping the airline in the loop that you will be delayed to check in.

Im sorry for the bad experience. But im sure the holiday at goa shall wipe away the sour memories.

Cheers

Dear Customer Care,

I soma sinha, booked a flight (6E277) with PNR No- X28HLR for Bangalore to kolkata on 16th may 09, at 6-20 p.m. and after that I cancelled the flight due to some problems. For that reason when I called to the indigo customer care and they told Rs. 750 will be cancellation charge and reaming amount will be in Indigo as credit cell which I can use within one year for the next booking & immediately I got a mail saying the same things. But when I go for the new booking on17.5.09, they told I can’t use my credit cell money because this is already blocked due to some verification purpose. and I will get this money back after 10 days in my credit card only. My query is that INDIGO should have informed me through mail or through SMS, but the did not inform me in writing.. Yet I told the customer care supervisor- NEHA GUPTA to mail me that the amount will be refunded back to me so that I will be confirmed in writing. But instead of requesting for 2 hours over telephone she did not mail me. What is the problem for indigo to mail me regarding this when my money is only lying with them? If Indigo thinks they do the right things by befooling clients like this way then I am ready to take it to MEDIA & Consumer Forum& the Indian people will come to know who is right? I am totally helpless, I came Bangalore for treatment purpose, now is very difficult for me to book new ticket, because again I have to pay, so I want immediate action, I can easily take legal action for that because I am having all the supporting documents for proving myself right legally.
Waiting for your intervention immediately before I do take it to open forum.

Thanks & Regards.

Soma sinha
[protected]

Try to Resolve your HORRIBLE & PATHETIC customer care services which has been providing by your GROUND FLOOR EXECUTIVES and improve your SERVICES & COURTESY.

The same luggage in AIR-INDIA weighted around 8 kgs. and in INDIGO it was 11 kgs. I noticed it since I had connceted flights on the same day with same lugguage.

Hardly people get to know this..

I don't know what to say about this to INDIGO airlines... be aware of the facts...

C'mon man, get a life.

What is this. Don't cry so much.

Email Confirmation of Cancelled Ticket not received

I have Cancelled two tickets 1 Hour Before... with PNR I9H52D, UE9PSX . I was supposed to get the refund amount in mail from the Customer Care, But It has not happened till now.Please share the E-Mail confirmation ASAP.

Due to some unavoidable circumstances I want to cancell my ticket.

Due to some unavoidable circumstances.

Due to some unavoidable circumstances.

Due to some unavoidable circumstances.

i agree with the complaint

Dear

Kindly Cancel to This Pnr Ticket No:S1VLDN
Date Of Departure :4/6/09 Flight no 6E201 From :Delhi to: imphal

Hi there,
I booked a ticket from Bangalore to Calcutta.
Following details:
Name : Mr Sanjay Kumar
Status : Confirmed
Ticket Number :[protected]
Date Of Issue : 21 Oct 2008

Airline :6E-IndiGo
Departure : Bangalore
Departure Date 24-Oct-08
Arrival Date 24-Oct-08
Class Of Service .
Airline PNR : G3ERBG
IATA Number : 14363904

I reached Airport at 7:30 AM. I know I am late but ticket counter gays told me that they can't return my money. I am very much fractured please help me. Please let me know if any thing happen I paid Rs: 7, 524. Please let me know if any one can give some vailed amount of my mony back this is email ID please mail me: [protected]@hotmail.com

Thanks and regards
Sanjay Kumar.

Hi All,
I am really very upset when I show all these complains not been taken care what I can say about my problem when someone waiting form Jan and March. I suggest all private airlines if you need to increase your services you most take care about services.

This is really bad experience with indigo. I am always using to book my ticket with Air India or KF. This first time I am booked my ticket from Indigo. As per there rule if we reach airport at 30min before check in, and we need to cancel the ticket we must get refund. I book a ticket from Bangalore to Calcutta and reach before 24 min. The indigo gays told me they cannot refund my ticket. I paid Rs: 7, 524 I didn’t get single rupee as a refund. I suggest my friend do not use these kinds of services.

When I call in night to cust care they were not picking up phone.

http://indigoair.blogspot.com

I want to cancel my ticket from Indigo airlines from delhi to Varoda. For that Indigo is asking cancellation fees Rs 750 per ticket, that is ok with me, But they are not returning the remaining money back around Rs.8500/- saying that they don't give refund and will add it my indigo credit but i don't see any opportunity to fly again with in this year. The worst part is that they are asking me to forget the money as it is their policy that no refund shall be made, while all other airlines give refund after cancellation and deducting the cancellation fees.

Please guide how can i get my remaining money back.

Regards,
Pooranmal Agarwal

Hi,

I cancelled ticket from Indigo airlines from Pune to Delhi,
For that Indigo charged cancellation fees Rs 750 per ticket.
But they are not returning the remaining money around Rs.2500 saying that they don't give refund and will add it my indigo credit but i didn't get any chance to fly again and the worst is that they are just asking me to forget the money as it is there policy while all other airlines gives refund after cancellation and deducting the cancellation fees.

Please guide how can i get my remaining money back.
Will be very thankful to you.

Regards,
Rakesh

Domestic Airlines — Fares Fluctuation

Hi, Why domestic flight rates have become more volatile then stock market ? Not only base fare but Taxes and Fees are also fluctuating rapidly. Everytime i book ticket i feel good one day since fares have increased and i feel sad because even before date of flying rates have reduced drastically. Ex. 4-5 days back lowest fare for Del-Mum for 10th March were aroun 4200/-, and today lowest is 2900/-. Please explain.

Due to some reason.

AIR TICKET — late payment and other charges

sir,
i have made a purchase of one air ticket on 28 feb 2009 from bangalore to delhi by indigo airline which was for rs, 3421/- i have received the sms on my cell that the amount is due on 30/3/ 2009, i have drop the cheque of amount 3421/- in the drop box situated at rohini 5 days befor the due date.
I have never received any statement from your end which would stae me the purchase of the product.
Now i have received the statement on 13/4/ 2009 in which i am serprise to see that you are demanding rs4481.58 paise'
I would like to inform you that please do not put the blame on me for not paying the amount on or as before the due date.
PLease reverse all the charges to enable me to issue you the fresh cheque, as i have come to know from yuor head office ph no [protected] that the cheque hase not been received by you, also i have confirm it from my bank that the cheque in connection hase not been present in my account.
Please feed back me immidiatly to issue you the new cheque in this regar.
Please do a favour and oblige.

Thanking you,

sanjay sachdeva
card no [protected]

Respected Sir/Madam,

I was booked two Air ticket as per following detail but due to some reason, I canceled following ticket. I need know how many charge cut by indigo airlines.

Flight Name: INDIGO AIR-6E-406

Passenger Name SANDEEP SHISHANGIYA

Date of Journey 14.05.09 ( A’BAD TO PUNE)

PNR NO. 6E-S1VSBS


Flight Name : INDIGO AIR-6E-410

Passenger Name SANDEEP SHISHANGIYA

Date of Journey 18.05.09 ( PUNE TO A’BAD)

PNR NO. 6E-S1V3BV



Your early reply is really appreciable.

Thanks,


Regards,

Sandip Shishangiya
[protected]

They are faking you dude, there is no such policy if you want you can ask your money back, from supreme court govt has approved thtat no company is authorized to keep, customer money with them, , so you can any time get your money back.

Rest of the amount after deducting 750 will be credited as reward points...and you can fly in indigo using the same points within 1 year time line

PLEASE CANCEL MY TICKET BOOKING GOING OUT DEHLI TO PUNE BOOKING REFERENCE NO J3Q3PT FLIGHT 6E 105 DATE WED 19 AUG 09 FROM DELHI TO PUNE DEPRTS 2.20 PM ARRIVE 4.30 PM. MY MOBILE CONTACT NO IS [protected].

PLEASE CANCEL MY TICKET BOOKING GOING OUT DEHLI TO PUNE BOOKING REFERENCE NO J3Q3PT FLIGHT 6E 105 DATE WED 19 AUG 09 FROM DELHI TO PUNE DEPRTS 2.20 PM ARRIVE 4.30 PM. MY MOBILE CONTACT NO IS [protected].

PLEASE CANCEL MY TICKET BOOKING GOING OUT DEHLI TO PUNE BOOKING REFERENCE NO J3Q3PT FLIGHT 6E 105 DATE WED 19 AUG 09 FROM DELHI TO PUNE DEPRTS 2.20 PM ARRIVE 4.30 PM. MY MOBILE CONTACT NO IS [protected].

PLEASE CANCEL MY TICKET BOOKING GOING OUT DEHLI TO PUNE BOOKING REFERENCE NO J3Q3PT FLIGHT 6E 105 DATE WED 19 AUG 09 FROM DELHI TO PUNE DEPRTS 2.20 PM ARRIVE 4.30 PM. MY MOBILE CONTACT NO IS [protected].

PLEASE CANCEL MY TICKET BOOKING GOING OUT DEHLI TO PUNE BOOKING REFERENCE NO J3Q3PT FLIGHT 6E 105 DATE WED 19 AUG 09 FROM DELHI TO PUNE DEPRTS 2.20 PM ARRIVE 4.30 PM. MY MOBILE CONTACT NO IS [protected].

PLEASE CANCEL MY TICKET BOOKING GOING OUT DEHLI TO PUNE BOOKING REFERENCE NO J3Q3PT FLIGHT 6E 105 DATE WED 19 AUG 09 FROM DELHI TO PUNE DEPRTS 2.20 PM ARRIVE 4.30 PM. MY MOBILE CONTACT NO IS [protected].

PLEASE CANCEL MY TICKET BOOKING GOING OUT DEHLI TO PUNE BOOKING REFERENCE NO J3Q3PT FLIGHT 6E 105 DATE WED 19 AUG 09 FROM DELHI TO PUNE DEPRTS 2.20 PM ARRIVE 4.30 PM. MY MOBILE CONTACT NO IS [protected].

PLEASE CANCEL MY TICKET BOOKING GOING OUT DEHLI TO PUNE BOOKING REFERENCE NO J3Q3PT FLIGHT 6E 105 DATE WED 19 AUG 09 FROM DELHI TO PUNE DEPRTS 2.20 PM ARRIVE 4.30 PM. MY MOBILE CONTACT NO IS [protected].

Kindly read all the fare rules / fine print before travel.
Unfortunately most low cost airline operate on this model.
I suggest find an occasion and travel somewhere.

sir i had cancelled my ticket which is on 20 sep 2009 from hyd to culcatta and the pnr no was m4p7cq, and till now my amount was not refunded so i kindly reques you to refund my cash as soon as posible.

sir
I cancelled ticket from Indigo airlines from Ahmedabad to Benglore,
what charged to cancellation per ticket. and
i want rule of ticket cancellation and cancellation charges

Will be very thankful to you.

Regards,
sunil

Hi,
I cancelled ticket of Indigo airlines from Delhi to Hyderabad on 23rd Oct 2009 and my cancellation itineray is D5TGLP.
For cancellation Indigo charged cancellation fees Rs 750 per ticket, that is fine i will agree with that .
But remaining money Rs.3980 is not yet been credited to my account.Its been more than 10 days from cancellation date, but the remaining amount is still not credited.
Its not fair on your part making customer unhappy.U cant take a customer money just like that.

I will not be flying again in Indigo.Pls dont give another flight travel for compensation on Cancellation ticket amount. I need amount to be refunded back.

Please do refund my amount as soon as possible.Or guide me how can i get my remaining money back.
It will be very thankful to you.

Thanks,
Harika
MobileNum:[protected]

We Cancelled 2 Tickets. Booking Reference J22NLP Dated 07 May 09.Flight Details 1.Guruappa Vitkar. 2. Jyoti Vitkar.
But Now We Book 2 Tickets with another name 1.Dhanraj Vitkar.2.Mrs.Dhanraj Vitkar.
can you refund Amount in this tickets

Hi,

I have cancelled ticket from Indigo airlines from Banglore to delhi due to some emergency reason,
For that Indigo charged cancellation fees Rs 750 per ticket, that is fine i got agree with that .
But they are not returning the remaining money around Rs.2340 saying that they don't give refund and will add it my indigo credit but what if i dont get any chance to fly again and the worst is that they are just asking me to forget the money as it is there policy if we are not using that to fly again.

Please advise how can i get my remaining money back, Will be very thankful to you.

Regards,
Shakun

INDIAN AIRLINES TICKETS — DONOT BOOK ANY TICKETS FOR PAYMENT MADE, PLEASE REFUND FULL AMOUNT

while booking tickets by makemytrip.com, for 31.03.2010 for IC -168 & 05.04.2010 for IC 602, for 03 adults, from mumbai to New Delhi and back, the amount got deducted, but with transaction error . The amount of Rs 20,694/- got deducted from my A/C [protected] -PNB Debit card , but then transaction error came. Please do not book any tickets, and refund my amount to my bank account.

INDIGO AIRLINES — Refund on cancellation

I wanted to cancel a booking on Indigo from Mumbai to Chennai. I was told that the cancellation cost per booking was Rs. 750 (for a base fare of Rs.300) which wasn't too unreasonable.

What came later was a shocker. I was told that the remaning amount will not be refunded to me but will be added to my Indigo credit that I can use during my next booking.

To add to this, I wasn't even told how I could use this. Only on further probing, I was told that I could use this only by booking through the Indigo call center and NOT through the website (I book all tickets through the company websites). I'm sure there are many people who haven't been told this during cancellation.

AAI should bring in stringent rules for cancellation.

Can't you book with that amount for some of your friends?

I had missed my flight due to irresponsible behaviour of Customer support executive at Nagpur Airport. I reached before 40 mins, at aiport and screen at the Airport showing Boarding, but I was not allowed to board/check in saying that I m late well..
Recommend not to use Indigo...

Hi,

Regarding PNR T6LNCL and P6MEAH ("Delhi - GOA"), I talked to your customer care executive and She told me that refunded amount has already CREDITED BACK to Travel Agent account on dated 18th SEP 2010. But Travel Agent (from whom i bought the Ticket) is saying the amount is not credited in his account. I don't know where is the misunderstanding but the result is that I am the end customer and I don't have the refund money in my hand. Kindly advise what should i do? What should be next right step. If you need any more detail from my side please let me know.

Await for your kind support and help.

Regards,
Kumar
+91 [protected]

how is it possible? we expect a suitable reply from indigo about action taken towards refund as complained. then as future customer we can feel safe about our money.

INDIGO AIRLINES — Non refund of cancelled ticket money as per the rule.

Dear Sir/Madam,

It refers the original PNR No of my cancelled ticket[protected] T1L7AP

I requested for refund of the above amount Rs 4,524.00/= on 24 th of february
2011.
I was told that it will be refunded on the credit card originally used for
booking the ticket within 10 days max. The last four digits of this card was
--0003.

Meanwhile I made so many calls requesting to give me e mail confirming the
refund request .But every time I was told that it will be send, but not done
till the date. When I contacted again on 5 th March,2011, I was told that it will be send by demand draft to my
residential address.which will take lot of time.I am not able to understand why
should it be taken so much of time to refund the money and why innitially I was
told that it will be refunded on credit card. Although every time i requested
for e-mail confirmation of this refund request but it was not done.It is not the
way to treat your customer .

Pl see that I am getting my refund within 10 days as per your norms only .
Thanks,

With best Regards,

Raghu Nath Mandal

Contact no- [protected].

Address for communication-

Building N0--- 6
Room No-------9
Ameya Park.
Boisar.
District- Thane.
Maharashtra- 401501

Hi,

Indigo does not refund the money. It provides a credit for the amount to be refunded which is valid for 365 days. I suggest you book ur next flight with indigo and redeem the amount. Ensure that you have te cancellation number.

Regards

i would like to know how i can postponed my indigo flight ticket.actually i booked the ticket from outside agency and the ticket is on 01 / 06/ 11 at 10.30am from kolkata to kochin. and the agent is not available now but it is a confirmed ticket, so how i can make it. if i am coming directly to airport, is it possible.and please reply me as early as possible

Dear sir/madam
i have booked the ticket frm kathmandu to delhi my flight is at 2 pm, i had a talk with custmer care they said u just reach at airport and u can cancel the ticket frm airport only...i went to the airport ...they [censored] ground staff doesnt have manners how to tak with the custmers they said v cannot cancel ur tickets whatever u want to do u can...i use to travel kathmandu evry mi=onth and sum times also to thailand an dubai also...can any1 can guide me how to get ma money back frm the [censored] airlines...and i guide u pplz plz plz plz do not travel with indigo airlines...mannerless staff..u can mail me on..gurvinder.[protected]@yahoo.com ma no. is [protected] [protected].
Thanks
garry.

hi,
i want to cancel my ticket from Chennai to Ahemdabad .
if i cancel my ticket before 2-3hrs of the flight timings then will i get the voucher or not ? please help me i want to know about it.
As due to some reasons i was not able to cancel my flight tickets early, but now i want to cancel that one.
please guide me.
it willl be very very honourable to u.
regards
rohit

hello sir i have cancelled my ticket last month due to some emergencies!! I didnot get my amount back till now!! How can i use that amount in my next ticket which i have to book in the evening or else how will i get my money back

Hi,

I have cancelled ticket from Indigo airlines from Delhi to Bangalore due to some emergency reason,
For that Indigo charged cancellation fees for the same.But they are not returning the remaining money around Rs.4000 saying that they don't give refund and will add it my indigo credit for 365 days. And if within that period if i cannot travel the amount will fortified.

can i go to consumer court for the same. Please advice.

Please advise how can i get my remaining money back, Will be very thankful to you.
Regards,
Kamal Bora

REFER TO ORIGINAL PNR NO.NW8JLD OF MY CANCELLATION TICKET OF INDICO AIRLINES IS 6E-136 AND 6E-135, REUUESTED TO PLS PROVIDE DEATAILS OF CANCELLATION CHARGES FROM KOLKATA TO AHEMDABAD AND BACK TO KOLKATA.PLS TRAT AS MOST URGENT.

REGAEDS
S DALMIA
[protected]
22305905/5883
KOLKATA

Hi there,
I booked a Two ticket from Trivendram to Chennai.
Following details:
Name : Mr Krishna Mundri
Status : Confirmed
Via ref Number :FMN0YE35AM2
Date Of Issue : 15 Dec2013

Airline :IndiGo 6E-315
Departure : Bangalore
Departure Date [protected]
Arrival Date 16/12/2013
Class Of Service .
Airline PNR : T1TUFL


Please Cancel My Flight Ticket. I am very much fractured please help me. Please let me know if any thing happen I paid Rs: 9, 426. Please let me know if any one can give some vailed amount of my mony back this is email ID please mail me: aswarthareddy.[protected]@gmail.com

I have cancelled my ticket in indigo website, but they did not return me the remaining around 10, 700 Rs. Instead it is credited as balance in my indigo account. I am not planning to travel anywhere recently. How can I get the money back?

When will this end. What authorized you to keep our money. Plz let me know the cluase of law and i would be happy to donate my "Indigo Credit". How come no regulatory bodies have taken care of.
becuase of Indigo and such airlines people feel safe to buy tickets from make my trip and go ibibo ...

I WANT TO CANCEL MY DAUGHTER'S ONLINE INDIGO AIR TICKET OF DATED 28TH JUNE 2015 AS TICKET BOOKED DOUBLE. PLEASE PROVIDE ME INFORMATION THE PROCEDURE THROUGH SMS ON MY MOBILE NO. [protected]

They must refund if we cancell the ticket as other airlines are refundind money by deducting only canceelation charges.this matter should be send to consumer complaint foram

timing problem

Hi,

I had cancelled my ticket from Indigo airlines from Cochin to Dubai, and was told that I will receive refund. It's been more than two weeks and I did not receive any.

Passenger Name : Maneesha Mathew
Date : 15th Dec 2016
Flight : 6E67

Please guide how can i get my remaining money back.
Will be very thankful to you.

Hi,

I had cancelled my ticket from Indigo airlines from Cochin to Dubai, and was told that I will receive refund. It's been more than two weeks and I did not receive any.

Passenger Name : Maneesha Mathew
Date : 15th Dec 2016
Flight : 6E67

Please guide how can i get my remaining money back.
Will be very thankful to you.

Please Cancel My Ticket Booking One Side GHUWHATI TO BENGALURU Booking ReferenceNo M7RSVL FLIGHT 6E 187 DATE 27 JAN 18 MY MOBILE CONTACT NO IS [protected]

Whatever, thats not the point that if she let us pool in or not. The point is your staff's behaviour. I've the first time in my life that the staff is using abusive langugage with the customers and you're defending her? You should be sorry. And if you ask her, why the hell would she confess? She did use those foul words. So we have every right to complain

I know they prepone almost all their flights and do this.

I had a really bad experience with indigo and while i was searching on the net i am surprised because i too encountered a extremely rude staff of indigo at delhi airport counter called tina. She refused to give her last name and was really rude. and at the same time nidhi the supervisor and another lady who was at the ticket coutner was helpful. I am surprised how can a person who doesnt understand the basics of customer service be allowed to be the first point of contact. I am sure this was the same tina in Pune who is now working in Delhi. i booked an indigo flight from Delhi to Bangalore which was scheduled to depart at 8:45 PM on June 8th”2008. When I reached the counter with my husband at 7:50 we were told that we are too late and they cannot accept passengers. To our surprise the lady named Tina was extremely cold and did not did give any reasons. to make things worst she walked out and also said canthelp you no refund will be given, please give way to other ppl. thats when i asked her for her last name and then i lost my temper. Then we spoke with the supervisor nidhi who informed us that the flight is scheduled to depart at 8:15 (flight- FLT1807867) was preponed and they gave the message to Ms. Krishna on phone, SMS ed and sent a mail informing the same. We did not get any message or any mail. We don’t even know who Ms. Krishna is!!! We also spoke with the manager there. I am unable to remember the gentleman's name (I think Naresh), who told us that they cannot help us and the money will not be refunded. But since we have made the reservation through make my trip, and the ticket we had specifically said is refundable, hence we should be able to get it from them. Getting to the floor supervisor took us so much time due to his unavailability that it was time for the flight to take off.

We spoke with gagan and tenzel from make my trip and no signs of relief. We were asked to get in touch with indigo. If this is how it goes then why should one ever book a ticket through makemytrip and not go directly to the airlines??? Make my trip asked us to get in touch with indigo and vise versa; it is just a vicious circle.

First of all if we did not receive a message then it’s not our fault. Secondly since we were half an hour earlier than the flight's actual departing time, we should have been offered another ticket for the next flight or a refund should have been given. Thirdly the unwillingness to help from indigo really put us off not to mention the trauma of not being able to be with my sick grand mother.

We went ahead and booked another tickets through spice jet. This was our first encounter with indigo and I will ensure I mention this to every single person I can.

We not only lost approximately 12k but the amount of trauma that we had to go through is priceless.

I am writing this hoping that someone is human enough to acknowledge this mail and knows the true sense of customer service. I am willing to go to the consumer court to seek justice and get attention to this matter if that’s what it takes.

Indigo's advertising line is the coolest airline in India and makemytrip's is wish.click.go in my case it’s been a complete disaster and ridiculously handled. I am sure this is a way for the budget airlines to earn money. They must have given the ticket on a higher price to someone else.

Sushmita Singh

Please haul Indigo to consumer court.If that lady from Pune is shifted to Delhi then even worse.

I am sure consumer court will rule in your favour.

I had registered the ticked for Bombay to banglore return trip. BOM to BLR was goes fine but when i am returning i was getting late 10 minute in boarding because of local traffic in banglore. So Indigo Air lines does not allows us to enter to flight, Also their staff did not responded well about what to do next. I asked them about Ticket cancellations but they Indigo Air lines did not answer me and said me to contact makemy trip because they donot sold the ticket. Also said this ticket is non refundable but according to makemy trip it was the refundable.

So indigo staffs behaviour was very bad even they donot given me Indigo Customer Care number . They said "We donot have any numbers ". So i wish if the employee does not have their company numbers they should close the counter because peoples are facing problems with that and feeling they were cheated."


I got lot of problems on air port and later i goes with Go Air with expensive ticket.

my credit card no .[protected].on 15th of june some body take ticket by online transaction.amount is 5124.00 and on 16th its canceled.amount 4300 is returned and i lost 750.00 rs from my card towards indigo..pls give me a reply for that

didnt let me board the flight due to absence of credit card

I had boarded the flight 6E 322 on 30th Nov 2008 from Kolkatta to Mumbai and to my surprise when i took the luggage from the coveyor belt on mumbai airport the lock of my trolly bag was tampered. On talking with the customer care executive I was told that I would get Rs. 50 as compensation. I took the money then and there but I would like to know if Rs. 50 will suffice the repairing cost of the trolley bag. If not please give me the appropriate compensation amount. Why should i suffer for the irresponsibility of the airlines staff? Request you to take an appropriate action asap and let me know.

I have lost a baggage while travelling with Go indigo. Its been 3 days and they havent found it. All i hear is please bear with us ma'am. This baggage has things worth at least Rs 50, 000/
I am hoping to get a favourable reply from them and if i dont i have decided to go to the Consumer forum and also the press.

they always do so
for me also they didnt let me board and said that weare cancelling ur ticket u'll get the remaining amt. afterwards it turned out that they did not even cancelled my ticket. i didnt get any amt in return.

This has been faced today (oct-15) by my husband who had a boarding pass in hand, to fly from Chennai to Pune. The Manager of GoIndigo Airlines Mr Arun Kumar, in an insane and ridiculous manner tore off the boarding pass and said that though my husband has a boarding pass he is not eligible to fly. This so called official even denied it in writing that he is eligible to do so.

High time that pathetic, arrogant and hopeless replies and behaviour by these airline officials be changed.

Iam sure even the money will never be returned, as this is an easy way to earn money by these ailines

I want the refund of Raipur Kolkata flight 6E-252 at 16:35 on 10-4-14 to 17:45 on 10-4-14 of Rs. 3931 may be adjusted on[protected] from Kolkata to Nagpur evening flight of similar amount .How to proceed