IndiGo Complaints & Reviews

This is to inform you, i was suppose to travel by INDIGO, PNR No.MM5WAA, Flight No.6E-404 from Kolkata to Mumbai, Depature time- 17.40 Hours. I had reached airport by 17.05 Hours and there was a long que for scanning of the luggage. There was only one machine that did the scanning and that was shared with three Diffrent airlines. SPICEJET / MDLR and INDIGO due to this there was a further delay of 5 minutes for the scanning of my luggage.

The person named DEEPAK at kolkata airport at the checkin counter did not allow me to checkin inspite making several requests that i had turnedup on time. Thus he did not allow me to board the flight because the delay caused by Indigo person at the checkin/scanning counter and the worst thing is that the Guy / Deepak of Indigo airlines did not even cared to talk properly and started argueeing about the delay. I belive if at the time of checkin he wouldn't had argueed and tried to let me board the flight than it would had been a good service to customer.

Inspite of delaying and missing my flight i requested him to give it in writing the checkin time of mine that is 17.10 Hours he simply refused saying its not in our policy and the sadest thing is he has no manner to talk with the customer. As far as the policy is concerned than it is no where written that the scanning machine will be shared by three airlines.
Therefore, i requested Indigo airlines to kindly refund my money but they simply refused to my request.
Nikita Savani

Booking Ref: EZR 508384/A & 515696/A.
Indigo Airline cancelled on 11 Feb,2008, flight from Delhi to Mumbai on 14 Feb,2008. Your staff offered alternate flight on Goair for all six passengers. This was accepted & paid for. As advised by your staff the necessary cancellation was also done online at the same time. At first one staff member advised that full refund will be received by me in 7 days. A subsequent enquiry this was increased to 3 weeks. On enquiring today as to why has the money not be refunded, my complaint was passed to the concerned department & I have been advised that it will be another 7 days before the money will be refunded. To say the least this is most unfair & shakes my confidence in Ezeego. I insist that my money be refunded as a matter o[censored]rgency immediately.