IndiGo Complaints & Reviews

I traveled on flt 6e 5097 from goa to mumbai on 10th november 2017.
The captain was one mr. Vijay from delhi.
While trying to land at the mumbai airport the plane was descending and suddenly the engines revved up tremendously and we started to climb high. This happened twice and was most unnerving. There were no announcements at that time and no one knew what was happening.
After about 15 minutes, he apologized that he had overshot the runway - no reasons were given.
When i asked one air hostess, she said he had not overshot the runway - obviously she wasn't paying attention to the announcements while such unusual things were happening. The other one said he had!
Kindly look into this matter.
Also, please make sure that the staff makes announcements periodically while the plane circles in the sky for half an hour.
Thanking you.
Asha jasani

1, we booked for patna to goa vide flight 6e 282 on 10.11.2017 vide booking ref zi42fk
2. Our flight was scheduled at 4.20 pm departure from patna
3. We reached duly checked in
4. We started getting repeated sms and phone calls regarding delay in departure total 7 messages and phone calls for rescheduling and dealy in departure
5. We kept for waiting till 22.30 till boarding in 6e 582 started
6.in boarding queu we are informed you can't board as flight for goa is cancelled
7 we lost rs. 52000.00 in hotel and tour bookings
8 please do consider our loss and refund it without any delay as this is pecuniary we also suffered mental agony

Hi,
I took an indigo flight from nagpur to delhi on oct 15, i was on a company tour (Bold north america, san francisco) for a week and decided to visit my family for the weekend in nagpur. Booking reference - ghplvx. Indigo wanted to get my credit card information (For luggage charge) after i land​ed​ in delhi. Since i was on board they could not reach me and they decided to dig into their database and find a match for the last name. Indigo reached out to one of my family members to talk about this without my consent. This is an intrusion of privacy, i have reached out indigo a number of times, however, they are not taking any action. Additionally, the indigo staff held my luggage in delhi and did not allow me to go until they had my credit card information again. This is not acceptable and i request you to please look into this.

I have booked my flight from imphal to kolkata 10th nov 2017, 6e-875. Without any prior information the flight has been cancelled. I came to know only after reaching the airport. As i have a connecting flight to singapore from kolkata this flight also has to be cancel myself as there is no available flight to reach kolkata in time before the singapore flight departure. I have cost alot to cancel my flight and book new flight for others day and moreover my hotel booking amount also lost... So, i would like to know what is your reply. I want my money to be refunded.

Sir,

You may treat this letter as the reminder against the complaint dt. 29.10.2017 lodged by mr. Arif ahmed, judicial magistrate, balurghat, south dinajpur, west bengal.

I, arpita ghosh, judicial magistrate, tehatta, nadia, west bengal, along with mr. Arif ahmed have collected our boarding passes for indigo flight no. 6e 333 dt. 27.10.2017 scheduled to be departed at 7.35pm from delhi airport. Inspite of having sufficient time, due to non-co-operation and negligence in your part, we reached at gate no. 8b to board into the flight at about 7.15pm after going through the long queue for security checking. Amongst 10 counters only two were open at that time. We were refused to avail the flight on the ground of being “late”. However the flight was of 7.35 pm. This is also to be noted that we have disclosed our official identity with proper id card to your staffs.

Thereafter many more harassment was awaiting for us and ultimately by paying another rs. 18, 994/- to your esteemed company we were able to return kolkata by taking indigo flight no. 173 departed at 8.35 pm on the same date.

In the first complaint, already mr. Arif ahmed have informed you that we both are gazetted officers and were on an official tour and were representing west bengal after getting direction from hon'ble high court at calcutta in a programme organised by ministry of home affirs.

We have two questions.

First is that we had another 10-15 minutes in our hand and that too because of your fault. But you have refused us to board the flight. Why? Please, send me a proper explanation.

Secondly, the first tikckets were cancelled without any kind of refund. At the same time we had to purchase ticket at an inflated price. It is burdensome and we fell like we were fined because of the fact that we were on time.

As per the direction of the hon'ble high court at calcutta, we have to submit our programme report in writing within two weeks to the hon'ble high court at calcutta. For that reason, we require your proper explanation to submit it before our authority. So that they can take necessary steps in that regard. This is also to be noted that as per our service rules, we have to place every details before the authority.

On your part, telephonic conversation was made with mr. Arif ahmed. But till today no written reply has yet been received by him.

As he has purchased both the tickets from his registerd id with your company, so we preferred to lodge the complaint by mr. Arif ahmed. But as from your end, we failed to get any positive reply, so being the co-passenger, harassed by your staffs, i am compelled to send this complaint to you to receive your reply shortly.

Thanking you.

Arpita ghosh.
Judicial magistrate, tehatta, nadia

Sir,

I have lost my boarding pass, i traveled on 25th september, 2017 from bangalore to delhi. I need boarding passt for official claim purpose. Please send it.

Booking date: 22 september, 2017
Pnr: 6e - fcmnwj
Booking reference: indigo 6e 475

Address for communication:
Dr. S. L. Jagadeesh
Professor & head (Pht)
University of horticultural sciences,
Bagalkot - 587 104
Karnataka

[protected]@gmail.com

I am extremely appalled by seeing that incident where Indigo ground staff were man handling the passenger so badly at Delhi Airport.
Even I have extreme experienced rude behavior by several ground staff at several occasions & I have maintained my calm at all times.
In my view, Indigo staff needs proper training to deal with passengers.
It gives me a feeling that as Indigo's business is rising sharply, the management & staff are flying high and giving a damn to the passengers.
If the passengers decide not to fly with Indigo in the country then the business will be doomed.
Even I am frequent flyer in Indigo but now I have decided to avoid.
Thanks but No Thanks!!

Hi sir

I have booked a flight from jaipur to mumbai in indigo today 28/10/2017which was done by mistakenly... And when realised i immediately reported the issue within minutes of booking... And asked for a refund... Which was declined by customer representative (Varsha) and asked for a new booking. Now they are conditioning me for a new booking and generating a new pnr which i can not do... I offered them to reschedule the flight which further they asked me to pay 2500 more... I even offered them to replace my name in existing passenger which was also declined... I was being conditioned for making a new booking which i would never like to do even after wasting my valuable money of 7860. Now it's a huge disappointment for me... I am feeling like cheated... This money 7860 is wasted... Being a medium class this is a huge amount for me... And i can not afford to go it wasted. I request you to kindly refund my amount as soon as possible... Thanks in advance

Pnr trip id: [protected]
-
29 dec 17, 05:25
Indigo, 207
Pnr: i6fk8l

Regards
Raj jangid

I don't have much information but i have seen a video where a passenger was treated very badly by indigo staffs. As a viewer, i was very disappointed by this harsh and rude behavior from indigo staff. There has to be something where we could file a complaint against rude behavior as they claim that their job is to make passenger's experience safe and comfortable.

To
The nodal officer
Indigo airlines

Subject: ticket refund and notice to initiate further action before the consumer disputes redressal forum

I would like to inform you that i had booked a return flight from new delhi to chennai on 3rd nov (6e985) for two people - i. E. Myself ms. Neha gulati and my father, mr. Mukesh kumar gulati. My return back to delhi from chennai was also booked for the same date itself (6e704) for the same passengers.

The ticket cost for two tickets was as under:

(A) delhi to chennai was rs. 10363.
(B) chennai to delhi was rs. 9787.

Totalling: inr 20, 150

I booked these tickets on november 2, 2017, however soon after booking the return tickets, i received a call from a colleague in chennai that the weather condition in chennai was severely bad and it was unsafe to travel to chennai owning to the bad flooding and heavy rainfall situation and i was advised to postpone my trip to chennai and cancel my flight.

We were going to chennai for business purposed but unfortunately we had to cancel our flight on account of the travel advisory due to force majeure events of a severe downpour and flooding situation in chennai. This news of the heavy rainfall and travel advisory against going to chennai was also covered in all news channels and the news of that day.

On account of such an act of god like situation, we were forced to cancel our business trip which resulted in heavy losses to our business and to our utter shock and disappointment, we also were informed by the indigo customer service that they would be charging a heavy cancellation price for cancellation. Please do appreciate that i was forced to cancel and postpone my chennai trip on account of force majeure conditions that were beyond my control and were well within the airlines control and knowledge. It is pertinent to mention that i cancelled my tickets on november 2, 2017 itself, well before the scheduled time of departure on november 3, 2017, so it was not a last minute cancellation two hours prior to the scheduled departure.

I received refund from the airline for the cost of inr 20, 150 that i incurred on the ticket booking as under:

(A) refund amount from delhi to chennai is rs. 2558.
(B) refund amount from chennai to delhi is rs. 8044.
Totalling: inr 10, 602, which amounted to a cancellation fee of 50 percent of the booking amount.

This excessive cancellation charge has shocked me as firstly i only cancelled my trip on account of the extreme and highly unsafe weather conditions in chennai prevalent at that time and not only did that result in my incurring significant losses on my business, it also resulted in me being charged an undue and excessive fee of inr 9, 548 for such cancellation, which to my mind is arbitrary, unfair and excessive and leads to unjust enrichment of the airline.

I fail to understand as to why were we so heavily charged, chennai's weather was all over the news for its excessive and heavy rains and water logging everywhere, in such situations, cancelling the business trip was considered most prudent to ensure our safety given the extreme weather situation and taking into account the travel advisory against traveling to chennai at that time.

We always consider indigo to fly with and we were highly disappointed while we talked to the customer care requesting for a refund. We told them we will book our tickets again once the weather is good and requested them to give us credit for the full amount of the ticket such that we could book tickets at a later date but they were adamant on charging an excessive cancellation charge.

I understand cancellations carry a charge, but given the weather situation in the interest of public policy and the safety of the passengers, it is imperative that the airline firstly accommodate requests from passengers to give them flexibility to use the full credit of the tickets to book tickets at a later date or atleast not charge them any cancellation charges.

I am extremely disappointed in the behaviour of indigo airlines in charging such an excessive fee from innocent passengers and penalising me and my father during act of god like situations which were beyond our control.

I urge you to kindly look into this matter asap and demand a full refund of the inr 9, 548 that i have been excessively and unfairly charged from the airline.

We have already witnessed the shocking manner in which indigo has treated customers (Which has publicly disgraced the airline today). It is shocking that the airline charges innocent customers excessive cancelation charges during force majure/act of god situations such as extreme weather situations in order to unjustly enrich itself from such events.

I request a full refund of my money within one week of receipt of this communication, in the absence of which i will have my lawyers send your company a legal notice and i will take this matter up in front of the consumer disputes redressal forum in the first instance and i also reserve my right to complain and bring this act of indigo's unjust enrichment policy in front of the ministry of civil aviation and also publish the same on all media and social media.

Needless to state, this is without prejudice to other remedies available to me under law.

Please treat this matter with utmost urgency and ensure that my full refund of inr 9, 548 is returned back to my account, keeping in mind the exingency of the situation at the time of cancellation on ground of excessive and unsafe weather conditions.

Regards
Neha gulati

I was on my way to imphal with my brother, sister, sister - in - law, neice and nephew on the 17th of october and had checked in with 7 of our luggages on indigo flight 6e-251. Departure timing was 0512 and with one way stoppage at guwahati. But as the flight was about to take off due to technical problems it couldn't take off and we were stranded at guwahati airport. It was a nightmarish experience for all o[censored]s. Instead of transferring all our luggages to another plane we were ask to collect ours. It was totally chaos. We were exhausted and hungry and we didn't get any help. We were running here and there.in between the choas we somehow get another boarding pass from guwahati indigo counter no 16 and were about to go towards the boarding gate that we came to know about one of our bag missing and at the same time complaint was filed to one of the indigocrew member about a missing olive green duffel bag and the same person assured us that he received one information about the olive green coloured duffel bag and assured us that we will get it on our arrival at imphal. But still we didn't got it at imphal airport and so we file a complaint and not once but twice at imphal airport. Still we didn't get any response from them. Instead after our complaint they changed the facts about our check-in luggages at delhi airport to be 6 only. I'm very very disappointed with the airline and it's crew members. And i am never going to travel on indigo airlines nor my family members and will also advised my friends not to travel by indigo airlines.

Here, i am complaining against indigo airlines (Booking id: nf[protected]) regarding my flight cancellation without any minimal cooperation at delhi airport on 14th october, 2017. Although we reached 45 minutes berfore of flight departure at the indigo boarding pass counter. But they told that just it has been closed the counter for that scheduled flight, we requested several times to allow us as that was during the diwali festival time. Instead of any kind of human cooperation, they misbehaved with us. Not only that we further requested to exchange our ticket for next flight but they did not return back our initial ticket price. They forced to purchase new ticket and that was delhi to bhubaneswar (Pnr:zjzb2u) instead of kolkata. Therefore we lost huge amount of money as well as unexpected kind of harassment because of those ground staff's of indigo airline. I am strongly demanding to refund back our money (10600 inr).

Indigo airlines must change their name as cheaters... I have had a very bad experience with indigo... They did not allow us to enter the flight even though we came before 1 and a half hour before departure... I recently saw a video in which they hit one of their customers... It was because he started getting angry at him and did not allow him to enter the bus for the flight... Very bad... Do not travel in it ever...

Being a customer of indigo for past few many years i 'm not surprised seeing the video of a passenger who was treated disrespectfully by your staff. No matter who it is or what led to this incident, the airline should have trained their staff/ crew properly and made sure such an incident never occurred. Myself few times travelling were not given proper respect mainly by your airport staff in the check in counters (Cochin airport). Since it was all about some misappropriate disrespectful behavior, i had ignored it. Being an indian and the airline being an indian based one, i humbly request your management to take necessary measures to stop such incidents in future. I have also decided that one more such incidents i shall face, i will not be travelling again with indigo nor my family.

Regards.

I want to bring this to notice that a kolkata based crew named rizvi das has openly abused kolkata crew on social media platform calling them 3rd class and she feels like kicking them out of the flight. This is an extremely disgusting behavior considering i'm a flyer myself and it clearly shows the lack of respect towards flyers that as a crew she has and i expect indigo to take stern action for the same.

I recently got a video of a passenger who was trying to board the bus but two or three of the ground staff of indigo airlines at the taxiing area misbehaved with an old man. There could be some misunderstandings but we passengers love indigo airlines due to its hospitality. But when we passengers see this kind of cruel behaviour of an indigo staff it’s very disappointing that this behaviour could be done with us in future. Just because of ill behaviour of 1-2 staff the whole indigo airlines get defamed. It’s just a request to indigo airlines to improve its staff quality. Hoping for a strong change in this segment of complaints.

A 6e frequent flyer.

Dear sir

We are your regular customers but last few months we feel the your staff misbehaviour. One time at indore airport one person hit me and call me gali but i tolerate this only because i am alone and they are many persons but really i don't recommend your flight due to staff behaviour.

Please see one of other example see in video your staff with senior citizen. I feel very said and also your all customer.

Please give behaviour training to your staff

Ashish chouhan, dhar
[protected]

On november 03, 2017 while standing in queue to get x-ray done for check-in baggage people were breaking the queue and when i complained about it on jotin of indigo imphal airport security staff rudely side lined me despite identifying myself as an ips officer of manipur cadre serving as dig (Range - 4), manipur. Please take necessary disciplinary action and let me know. Thanking you. Regards. — e. Priyokumar, ips, dig (Range - 4), manipur.

This is with reference to our 3 members flight from new delhi to srinagar scheduled on 06-nov-17 through indigo flight no. 6e-148 and pnr no. Nygjtc at 1505 hrs. We reached airport terminal 1d at 1420 hrs with prior web-check in, 15 mins late due to delhi traffic as we were travelling from ghaziabad and twe have informed the same at customer care also at 1410 hrs that we will get late for 10 minutes and after that when we reached at indigo counter for giving luggage bags they refused us and said boarding completed and you cannot travel in this flight and said you go to counter no. D7, they will help you.
But when we reached said counter one executive was on call and was not listening to us, when we said we are going to miss our flight then she said go to other counter, when we went to that counter, executive sitting was not listening and continuously doing his work, we tried to talk him and he was ignoring us, then we shouted and requested, then he reverted that you cannot travel as boarding closed, we requested him like anything but it was not bothering him and then he called his manager that girl also dint listen to us although at that time was 1435 hrs and we were requesting that we have web check in also only take our luggage and let us go but she was saying if she will allow us then she had to do all paper work again and continuously arguing and trying to buy the time, so that boarding get closed and it was clearly written that boarding gets closed 25 mins before departure and we could have caught the flight and at the same time two more passengers had the same issues as ours and they were requesting but indigo staff were rude and totally unprofessional but still then we requested give us another flight then she was saying we don’t have any tickets available and you have to buy the fresh tickets.
Although i am a frequent flyer of indigo, you may check my records with my name (From murugappa group) but now i am boycotting with indigo and giving information our travel partner (Parry travel – murugappa group) of this incidence happened with me for their necessary action.
Just because o[censored]nprofessional behavior of indigo team, we lost our entire trip and my family mood got spoiled, as we planned lot of things. Our entire hotel bookings, taxi booking and return flight tickets everything got wasted. It was our family trip and we lost rs. 35000 and which was our hard earned money which we saved in last 2 years for one trip. Yesterday was my and my son’s birthday which was ruined because of indigo staff only.
We are requesting to senior management of indigo to probe into this issue and take corrective actions immediately and arrange for entire money refund, so that we can plan our trip.

Thanks
Mohit sahni & ankita sahni
+91-[protected] / [protected]

Hi,
Im joseph sylvester barlow, my son neil joseph barlow is studying in christ university bangalore, he had come to visit his family during diwali holidays and was supposed to return to bangalore today dated 06-11-17 via indigo airlines flight number 6e839 scheduled departure at 3:15pm. He managed to reach the airport 2:30pm and rushed at the check in counter to collect his boarding pass, he did not had any check in luggage and only had hand baggage, he gave his name and showed his aadhar card to the executive present at the counter at that moment. He demanded his boarding pass but the executive refused to issue him the pass stating that he is not eligible to board since there was not much time left & also indigo airlines cannot provide shuttle service to their customers from whom they charge full amount of the ticket. It was only at the counter only that lost another 10 mins in the conversation. He was then asked to leave without even refunding the ticket amount & was told that the refund would be arranged only when he will makes a call to indigo customer care. I want the airlines to make necessary arrangements to send my son to bangalore within 3 working days. Otherwise, i will have to take strict actions towards the airlines. It is not our fault he would have been issued the boarding pass even if there was 45 mins left for the plane to take off. Mobile no:91-[protected]/[protected].