IndiGo Complaints & Reviews

I had booked for a travel scheduled on 10th november 2017, from lucknow to chandigarh, via a connecting flight from new delhi (It was a single booking with a pnr no - chzynk). The carriers were indigo flights 6e-423 (Lko-del, scheduled departure at 10.40 hours, arrival at delhi at 11.55 hours) & 6e-937 (Del-ixc, scheduled departure at 13.50 hours, arrival at chandigarh at 14.45 hours). Reminding the gap of 1 hour and 55 minutes at delhi.

The flight from lko departed 1 hour and 40 minutes late (12.20 instead of 10.40 hours) and because of this my connecting flight to chandigarh was missed. Indigo told me they could not arrange another flight to chandigarh on the same day and i had to travel via road, cab service provided by them.
Now i have few queries.

1. When my flight got delayed by 1 hour and 40 minutes (Whatever is the reason) and i had 1 hour and 55 minutes at delhi to catch the connecting flight, thus leaving me with 15 minutes only to catch the connecting flight, which is humanly impossible considering their rules. Now, what i think they should have done. First option being, they should have informed me the possibility of missing the connecting flight and thus given an option to travel or not. At indigo counter of lucknow airport, i even asked whether i would be able to catch the connecting flight or not to which they gave me a confirmatory answer (That it is their responsibility to arrange the flight). Alternatively, they should have made another arrangement or delayed the connecting flight (As both flights were booked together with a single pnr).

2. On landing at delhi, few persons from indigo were present near the carrier to escort the passengers travelling via connecting flight (Possibly due to the delay). Upon enquiry, the person assigned for escorting passengers to chandigarh replied that my flight had been delayed. But when i asked again (As internet was showing departure at right time), he yelled me in a very rude way ‘whether i know more you’. Not the least, we had a time of 30 minutes to board the flight. He made us roam in the airport bus for 30 minutes without any announcement and finally dropped at the arrival point telling to enquire at the indigo counter, where they informed that the flight had departed at right time.

So if indigo gives us a single pnr for two connecting flights and the first flight is getting delayed, why not to delay the second flight by default. Else provide us a second accomodation the very same day. If that is not possible inform beforehand giving an option not to travel. And after all there is no compensation. Are we paying for such mismanagement by indigo? And why i paid to travel via road. It feels like we are being exploited by this carrier, as there were also several other passengers who faced the same scenario, all travelling via indigo.. It is simply recklessness by indigo.

3. Finally, why should not i be get compensation for the delay in the flight and the missing the flight (Which are completely the faults of indigo)? I did not pay to travel partially via road with all the pollutions. This led to loss of money, energy, time and gave me a lot of psychological pain.

Disappointment with indigo airlines staff

My parents were travelling from goa to mumbai 6e – 418 also to mention a wheel chair passenger they had their worst experience with indigo airlines even though they have been travelling for a very long time. They reached the airport at 3:45 pm for an 5:10 pm flight. (According to the rules on the ticket page a passenger is allowed to check-in 1 hr prior to the departure gate closing for a domestic flight) they were delayed as they were waiting for the wheel chair at the indigo counter outside the airport because that’s the rule for a wheelchair passenger. So by the time they reached the counter it was 4 pm.
2 indigo attendants names preeti and gauri who were at the counter check-in their baggage and then after 10 mins (4:10) they informed my parents that they were late for the flight they would have to book another flight to mumbai. The staff at the counter refused to give them a seat (No seats available) and made them pay rs 5600 for another ticket and booked them on 6ê 468 which was a 5:40 pm flight. My parents tried to make a point but the staff refused, in the mean while my father also overheard the announcement at 4:15 that boarding had started for flight 6e-418. (Also as mentioned on the boarding pass boarding gate closes 25 minutes prior to the departure time) so if the staff at the counter didn’t have to waste so much time then i don’t think this would have happened they also mentioned that the flight was full and there were no seats.

I agree that most low-cost airlines find different ways of recovering cost and also that there are passengers who subject to load too. But if a passenger has already booked a wheelchair one day prior their travel then why would the passenger not travel and the seat be given to another passenger. I think we are educated enough that when we want to cancel a flight we can just call the airlines and do the same. But how could you give a seat to someone else, i am sure indigo will have a new rule which is “you don’t reach before time then we donate your seat to someone who is willing x amount and you can more for another seat”.

This is very odd behavior of indigo staff to treat senior citizens in this manner and it’s an eye opener for how indigo manages to recover cost.

I need the management to explain the same and i don’t need a standard social media response which is done through crm that we are sorry for the inconvenience because you clearly not sorry and this is no way of treating old people when they clueless and they are dependent on help from the staff.
Also if any more clarifications you check your system to see the time the boarding pass was actually shared with my parents to get a better understanding. And please don’t tell me that the management won’t be able to pull out that sort of information from a system.

If my parents were there on time was delayed at the counter outside the airport then i don’t think it’s my parents to be blamed or that we had to pay rs 5600 for another ticket. Kindly request a genuine explanation to this and not some random customer complaint response.

Hi,
I just want to escalate one issue regarding the cheating by your staff. We booked a fph package for dubai which was starting from 22nd nov, 2017 to 26 november, 2017.
We were two families and in this package we booked two rooms of hotel (Savoy suites hotel apartment) and flight of indigo.

We applied visa through indigo on 13th nov and out of 7 applications 6 was processed on 16th november. One application in the name of amit kumar was not processed till 21st november.
I was in regular touch with indigo customer care support regarding visa and every time i called their customer support, if was assured to have visa by 21st november but it was not approved till that time.
My application was not on hold, not cancel and the last status was that application is under security check. Because of this situation we were running out of time and we need to take decision either to cancel out the trip or to reschedule this.

We called on goibibo customer care and ask to help us out to reschedule this and they told that your hotel is nonrefundable and no amendable so we can't help you out. I request them to please try once as we don’t have any option left. Finally they told us
About the penalty charges that hotel is asking about to pay 11718 inr as penalty amount for one room and there are near about 20000inr per family for flights as well.

We request to help us out and we were also in the discussion with indigo representative to help us out.in the meanwhile goibibo reprenstative (Mr. Tushar) told that there is fair hike in the hotel, so now we need to pay19418 as penalty amount per room. Can you be live that in 15 minutes penalty rates are revised? This is simply harassment from your side.

In this whole scenario, we paid near about 80000 inr as penalty amount for two families.

One more thing i want to include that mine visa is approved on 10.00 am on 22nd november (The day on which we supposed to fly). So it looks like it was done intentionally.
We are going to file a case against goibibo and indigo as well and we are already started working on it.

I just want to let you know that we are not going to take it easy and we have registered a complaint with pmo office as well and same will be registered with civil aviation ministry.

Following are the mobile numbers on which package was booked.

[protected]- amit kumar
[protected]- piyush singh

I have booked flight 23 nov 17 morning 6:20 flight 6e 458 everything was done
I was in queue meanwhile my kid asked for washroom it took 4 min when i back to counter they cancelled my ticket and sold it out in higher price.
Now can we know that seat was vacant after my forced cancellation or sold out
In same time in what price by indigo airlines 6:10

Flight no - 596 (Kolkata mumbai) 31/10/2017 @ 17:00 for deepika dessai and hitesh sindhu.

I was issue ticket and then was denied from handing over my boarding pass. Due to rude nature and unnecessary ego of the ticket issuer.

This was so disturbing, that i was issued the ticket, than why was i not allowed? They were so stubborn and insensitive. I just cannot forget the traumatic situation that guy had created, simply not acceptable. My sister being from the same background i know there is load and trim done once the check-in and ticket issued. Than why was i not allowed. And i am also aware, if staff wanted, they could, then why?

Myself nikhil kantan travelled with my family through indigao airlines from new delhi to varanasi on dated 18th november at 4.30 pm from new delhi,
When i reached in varanasi i found my on leather baggage (Buying price rs 20,, 000) in damage condition, pics attached, i tried to coordinate this with baggage handling department in varanasi but i didn't get any good repose from them and then i called to customer care but they are also saying to coordinate with bagage department in varanasi, i failed to understand that what is and how the behavior of indigo staff with the customer?
Anyway can you pls register my complaint about damage bags what i find it when i rechaded in delhi,
Thanks &rrgards
Nikhil kantan
[protected]

Dear Sir,
I had booked the ticket from Bangalore to Varanasi through MakeMyTrip and within minutes i cancelled it on 01/11/17 as due to website problem it was booked from Varanasi to Bangalore. The ticket was total refundable but i have received only Rs. 6, 370. I complained but they replied that Airlines has taken the Penalty money. As i am a frequent customer, it is my humble request my total money should be refunded. Booking Id for cancelled ticket is NF[protected]. Booking Id for correct ticket is NF[protected] for 11th Nov 17. Please look into this matter.

Hi.. I travelled from dubai to cochi on 21st nov night 10 30pm flight number 6e 68 and i was having a domestic flight from cochi to bangalore on 22nd nov 5 30am flight number 6e 521. When i came back to my home and i found that there was some missing things inside my baggage which i purchased those things from dubai... I really felt upset after knowing that these items were missing from my baggage. Would really appreciate if this issue is resolved at earliest as possible.

I missed my flight from delhi to cochin yesterday, nov 21, 2017 trip id [protected]. When i arrived, i found one long queue for flights to different destinations. Even the counters to different destinations were not specified. There was an airline staff stationed there just to watch over the queue. When i reached the counter, i was asked to rush to another counter with my baggage. When i reached, they said the gates were closed and i couldn't travel. When i asked they why there was no announcement for those who were delayed to hurry, the answer was that delhi airport is a silent one! I didn't get a refund nor booking for the next flight. There were other passengers like me bound for kochi, mumbai etc who faced the same predicament.

Good morning,

Sir/madam

I would like to register a complain about your ground staff at the checking counters in hyderabad. It was very poor customer service leave and not willing to help the customers. I reported before the closing time which is 70 min before the departure time for international flights. But your staff refuse me and other more than at least 10 passengers., this incident was took place on 17th oct, when i was coming back to dubai.

When i request for help the staff starting fighting with me and misbehaving with me in front of all the passenger. He said you reported late.

I have already checked in a day before, they still refused me to take the flight.

I never experienced such a unprofessionalism in my 18 yrs in gulf life.

For reference you can check the out pass book at the counter about the numbers of passengers are from indigo airlines.

I will never in my life again travel with your airline.

I still have my return ticket - pnr - oeew2q. Flight no-6e-26.

Looking forward for your positive response.

Mahmood ali

[protected].

On nov 8, 2017 08:58, "etisalat uae" wrote:
#- please type your reply above this line -#
Your request (118) has been received and is being reviewed by our support staff.

To add additional comments, reply to this email.

Mahmood al
Mahmood ali khan
Nov 8, 08:58 +04

Good morning,

Sir/ madam

Sub:- very unprofessional behavior at hyderabad airport on 17th oct hyd - dubai check in counters.

I eould like register a complain about your ground staff at the checking counters. Very poor customer service leave and not willing to help the customers. I reported before the closing time which is 70 min before the departure time for international flights. But your staff refuse me and other more than at least 10 passengers., this incident was took place on 17th oct, when i was coming back to dubai.
I have already checked in a day before, they still refused me to take the flight.

I never experienced such a unprofessionalism in my 18 yrs in gulf life.

Looking forward for your positive response.

Mahmood ali

[protected].

This is abdurazak mannil
September 7th 2017 ccj mct indigo flight i lost my checked baggage today november 20th 2017, 73 days left where ever having indigo offices dhabi airport also business bay single business tower 6th floor and by phone i contact kozhikode airport office by phone and e mail communicate indigo call center file complaint but unfortunately no one giving me a right response if my bag available or can i have compensation nothing
My booking reference pnr d6j7xl

Sir, i have booked a ticket on 3rd august, 2017 for my journey on 28.11.17 for delhi coimbatore vide pnr no. Xbiuwp (Flight no.6e 859 and connecting flight no. 6e 881) and the flight 881 should reach comibatore at 135 pm same day.

Now you have cancelled or changed the timing of flight no. 6e 881 as such it delayed around 1 hours and 40 minutes. As i have to reach coimbatore around 3 pm same day i cannot travel on 6e 881 as it is reaches late.

I have done the above booking 4 months back to save some money.

Now i changed the flight of 635 am direct flight (6e908) on 28.11.17 (Pnr no. Xbiuwp) for that you that you have charged rs 1207 extra. Please waive of this charges as because of you the entire travel plan i had to change.

Please do the needful as i am a customer of yours and traveling in indigo for the last several years.

Kanakath sivadasan
Mobile [protected]

People who are aged or elderly people who suffer from back pain are not able to sit comfortably as the thickness of the cushions of the seat has reduced to one inch or half a inch. So kindly change your seats and also obese people are not able to sit comfortably. Kindly take note of this, and do whatever best you can, because this is causing a big discomfort and inconvineince for elderly people.

Flight no 6th kolkatakana to lucknow date 16.11.2017. Fragile item was delivered completely broken. Broken piece silently kept at e ground. Staff is saying that indigo is not li able for damage. But we assure to handle with care for fragile items. You can lodge online complaint. There is no one at lucknow airport to listen to us. Is this then way to deal with your passengers. At kola ta, cisf security staff told us that glass item not allowed in hand baggage. We gave it as fragile check in baggage. We found all broken frames at lucknow airport. This type of service compells passengers to look for other option. We lost a good amount more than ourghost fare. All glass and frame were broken. And i regret to say that instead of apology your staff is bluntly saying to make an online complaint. Which is very shamefully. My seat no.14 def 15th. D. Whether your staff handled with care. What we come to know this whentry we are receiving broken items.
Please look into the matter and do the needful.

I have travelled vide indigo flight no 6e 847 from bengaluru to lucknow on 15th november, 2017 for which i had pre-booked non-veg meals @ rs.250/- (Copy of tkt attached). However, while issueing the boarding pass, your counter-in-charge issued the same along with a veg meal which i could not understand.

The pnr no. Is u8mpuy. Boarding pass sequence no. Is 124/seat no. 10d

Please look into the matter and do the needful.

Attaching the ticket and the boarding pass for your ready reference.

Usha mohan
[protected]

On nov 15, 2017, i, srijay kumar basu (Pnr-shuh4h), traveled from patna to kolkata in indigo airlines. When i recd my check-in 4-wheeled trolley bag, my luggage was damaged beyond repair (Wheels were missing). Indigo airlines is not providing any solution and saying that max. They will provide feedback to their ground staff for future. So hilarious, i am complaining to them and they are bothered about how to provide feedback to their baggage staffs so that they would not be damaging any luggage in future

I tried everything from calling to customer care executives to approaching them on their social platform but they are not atall bothered. They not even cared to reply on post. It feels am communicating my concerns in front of some wall. They are more concerned over their new #indigoatr team. My brand-new trolley bag got damaged beyond repair by indigo airlines staffs.

Please guide me how to get compensation from super smart indigo airlines.
It is thinking that by staying silence on the issue they will somehow dodge my problem

!!! Congratulations!!!
Your profile has been successfully verified for the post in ground staff f orajiv gandhi international airport so generate reference please complete your reference id charge so our company id. Behalf of my company your interview will start. And if you are not selected. So your amount 2300will be refundable.
Benefits of registered in our company
. This charge is valid for 5 year,.
. Means if you are not selected than you can apply in other companies without any charge
. If you are not selected in that condition you can get your amount refund


Job description
Name : akkena. Chiranjeevi
Job designation: electrical
File no:194732
City: hyderabad
Qualification:10, 12th, graduation, digree, diploma
Gender:male
Salary : 28, 000 -35, 000
Job profile: y. Male/females -10, 12th, graduation, an discipline, good communication skills - pleasing personalit
Company: indigo airlinecontact: [protected]

Application fee : 2300 - refundable same day if you are not selected. It just a security amount for job id no.

You'r 1st round is online round on you'r mail id my company send a link on you'r mail id there in 20 questions and you have 30 min for the paper
Next day you'r 2nd round it's a telephonic round airlines hr call to you on you'r mobile no.
3rd round is a face to face round with the hr in the airport with you'r all original documents.

Thanks & regards
(Hr team)
(Aviation india)

Dear sir, i was travelling from vizag to bangalore flight no.6e 647 on 15th nov, my baggage got exchanged with other person. My baggage details is e[protected], eq-0089. Currently the baggage is with me of some one else, details are - tvsvgk/tila, gii9vh, 6e [protected]. This got wrongly exchanged since my baggage is also of similar colour and of same model. My ph. No. Is [protected]. I was trying the customer care and couldn't connect.

- p. Tinku

Sir,
My flight number 6e 336 and pnr is ri8i7h. I boarded from goa to delhi. I told indigo staff at goa that my bag have some fragile items (Liqour), afterthat she tagged my bag as a fragile. But at delhi airport i seen my bag, it is fully wet from destroyed liqour in bag. I shown my luggage to groung force staff mr. Gaurav at belt number 5. He took screenshots of my boarding paas and luggage and told me louge a complaint online. My liqour is defined as a black dog centenary.
I requested to u to file my complaint and fulfill my loss.

I have booked my flight from makemytrip.com. My booking id was nf[protected]. Flight details - indigo airlines 6e-379, kolkata to bangalore, dated 02.08.2017.
Makemytrip customer invoice no. : [protected]

I was going to bangalore for my father's medical treatment in sri satya sai general hospital, whitefield for his operation. My flight was at 6:10 am. I have the printout of my boarding pass. I was there in the airport at 5:20 am with my father. The indigo ground staff ask me to weight my luggage. At that time they requested my father to shift in the next flight as their luggage van was already sent. My father asked them what to do now as he had an appointment for medical test on the same day. When i told them that it was not our fault, they requested us several times and asked me to come to the counter after 6:00am to collect the boarding pass for around 9:30am flight. But they hadn't told us that it will be charged. When i reached the counter again they asked me to pay rs. 13, 000/- (Approx) for my new tickets and they also informed us that we have missed our flight as it was 6:00am then. At that time they told that we reached airport late so that we missed the flight. Though my actual entry time was 5:20am, they reported it as 5:30 am, which was not true. When my father told them that he asked for their suggestion before. Their answer was it was not their duty to help the customer.
Now my question was in case as their person say we reached at 5:30 am then
1. Why did they let us weight our luggage?
2. When we asked what to do now as they said i can't board the flight with luggage as already luggage bus went. Why did they said they will transfer us on next flight at 9:30 am?
3. If we had to purchase the next ticket why didn't their staff said it previously?
4. We could have boarded the flight even at that point without luggage. Why it was not suggested to us?

Though we knew this, we thought as the luggage bus went before time they were compensating us.
It's not the thing that we couldn't board our flight but its also about the harassment we had due to it. The complete staff of indigo on airport created the total confusion and we're not responsible for it. After that i have asked indigo customer and makemytrip for the refund. I got the makemytrip charges in a few days. But after several mails, facebook chats indigo didn't respond to us.
Now i want the full refund with compensation for so much harassment in the airport and such a poor customer support.
I am attaching the photos of my luggage after weighing and the screenshot of the mail and chats sent to indigo