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IndiGo Complaints & Reviews

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Last updated Mar 15, 2024
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IndiGo reviews & complaints page 189

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K
Krishna Baskar
from Mumbai, Maharashtra
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rescheduling with name of cancellation

Booked a flight to coimbatore from hyderabad on 14th oct, 2017 at 20.50 by end of july itself. Without any proper intimation they rescheduled the flight 12 hrs prior to actual time.
When reached airport on 14th oct 7p. M without knowing the flight departed in 9.25 a. M itself. I asked for the reason, they said "cancellation of flight might be a reason for rescheduling". Because o[censored]rgency i asked for immediate flight they said flight...
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N
nmuthya
from Bengaluru, Karnataka
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gates closed and around 8 people were forced out

Address:560079
Website:www.goindigo.in

Looks like this is now a kind of strategy.
I had a flight from bangalore to delhi on the 11th october at 6:05 am. However, the security check was so crowded that by the time i could finish mine it was 5:40 am and i reached the gate by 5:43 am (Had to sprint).
However, i was not allowed at the gate.. They (Mr raghavendran the then indigo manager) said the gates were closed at 5:40 am.
Well, we were around 8 people who...
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M
Manpreet Oberoi
from Ludhiana, Punjab
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pathetic service quality

I was travelling with indigoairlines from amritsar to srinagar with my spouse. I want to bring to your kind notice that your manager mr gurmeet at amritsar airport misbehaved with us and particularly with my spouse. As she has lot of medical complications she got sick and get blood pressure shot up to 220. Now we have to get her hospitalized. I request the airport authorities to take necessary action against him or otherwise i might be have...
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O
from Bengaluru, Karnataka
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baggage misplaced by indigo airlines

I was travelling from lucknow to bangalore and i had a halt of 2.5 hours at new delhi airport on 14th october 2017. When i reached bangalore airport i found that one of my suit case was missing.
My baggage tag number was - 641618
Ct baggage description - bu22hwx.
Passenger name - manoj kumar
I am really upset with this kind of service from indigo airlines and i am facing this issue second time. I have lodged...
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P
Parvathi Jimon
from Madhugiri, Karnataka
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item lost - flight from pune to cochin

Address:682301

Pnr e7jgxy. Flight from pune to cochin.
My handbaggage was weighing only 5.5 kg but it was forced to be loaded as checkin baggage. Upon receipt, the bag was in opened condition, seal was broken and my book "theory of cookery" which was safely placed in the bag was missing. Front zip also was in opened condition. Highly dissapointed with baggage handling....
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A
Abhishek66
from Ahmedabad, Gujarat
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rude and irresponsible behaviour of ground staff

Address:New Delhi, Delhi

Dear sir /maam
I am travelling through flight no 6e6235 to patna on 14/10/2018
But due to traffic i reach airport by 2:50 pm and i request the ground staff that to plz help me out for fast service but despite this they first send me to boarding counter there they tell me go to the 6d where the lady despite of listening my request she use to busy on facebook other non sence work and after 5 min she tell me go with the baggage...
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S
Shrenik Patel
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about visa

Address:New Delhi, Delhi
Website:ibibo

I am chirag vijayvargia from udaipur rajasthan. I had flight on 8 october from new dehli to bishkek kyrgyzstan via dubai. I booked ticket online. Pnr number is ny6jgc... Whe n i was go for boarding tht time they told me u need visa for dubai stay... But when i booked tickt tht time no tell me about visa problem... Many times i went dubai via coonecting flights tht time no need visa... Issue is that if indigo need visa connecting flight why...
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P
Praddy01121979
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

pnr : ciyer // request for change/cancel due to medical reason and airline denied the same and loss of inr 20544

Address:Gurgaon, Haryana

I had booked the flight tickets on 06aug'2017 by contacting group desk of indigo airlines for 12oct'2017 travel date for 16 people with the amount of inr 20544. Under the sixteen people, one person name (Sunita) my mother was not well and she was suffering from lever disease. I had sent request to change the travel date from 12oct to 16nov by waiving off the change fee and forwarded the medical documents as well. But they denied the same...
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A
Amit Khokher
from Mumbai, Maharashtra
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non availability of seats

Address:New Delhi, Delhi

Sir/ madam, i have booked a ticket holding pnr o5qhhl from pune to delhi on 14.10.2017 since december 2016. Now i want to do web check in the flight, but on going through the company website, it is seen that no seat is available for. To select a seat either i have to pay rs. 300/- or to go to airport counter.
As i have already paid the money to the airline then why the web check in facility is not available for me. I also called the...
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S
Sajal K Dey
from Bhatapara, Chhattisgarh
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baggage damage completely

Website:Www.goindigo.in

I bai qun fang take indigo 6e252 on 10 oct 17 pnr cgji5x and on arrival kolkata found one luggage bag complete damage pir was raised with indigo ground staff and bank account details given for reimbursement but till now no steps taken from indigo airlines unit, not even acknowledged the complaints.
Thanks
[protected].
[protected]@yahoo.co.in....
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R
Ravindra 2
from Noida, Uttar Pradesh
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reimbursement for paid services

Address:New Delhi, Delhi, 11078

I, gopal ravindranath, travelled from trivandrum to delhi on 9/10/17 vide indigo flight no 6e 5062. This booking was rescheduled instead of my booking in flight no. 6e 359 on 9/10/17, wherin i had booked a veg meal and insurance policy (Insurance no. [protected]). These two services were not incorporated in my rescheduled booking.

Kindly reimburse the amount paid for these two services to indigo company which i have not...
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I was travelling from delhi last evening where my bag which i gave for check in luggage has around 1000 rupees, when i returned back to ahmedabad and collected my luggage and returned home i noticed that the wallet inside my bag was open with no money inside, not a single penny was left and my open wallet indicated that someone took out the money from my bag. I want to lodge a complaint againt indigo as it should be the airlines reponsiblity...
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T
talk2rajeev
from Nipani, Maharashtra
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cabin air pressure issue

Address:Bangalore, Karnataka, 560100

My flight was from bangalore to lucknow via new delhi (6e 485, 6e 6612).

The cabin pressure was not balanced. While landing i felt too much air pressure. There was a severe pain in my ear. When i came out of airplane i was not able to hear properly.

After 2 days i had to return to bangalore with indigo only. I was so scared that i cancelled the flight and booked a new flight in jet airways.

I returned...
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Dear sir / madame :
My name is kirti l. Shah and i have been flying on indigo for the last 5 years. When i am in india.
My pnrs are as follows.
R7i9hv. Bom-ccu-del. Kirti l. Shah
N74s7v. Del-nag-bom. Kirti l. Shah
Hd2rnd. Bom-ccu-bom. My team. Vessaoker, bamaniya, gomes.

Stop calling my usa residence number +[protected] in the middle of the night regarding schedule change etc. My...
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L
Lala bhai
from Imphal, Manipur
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regarding claim against cancellation ticket

Address:Ranchi, Jharkhand, 834005

Dear sir/madam,
I have canceled ticket but still not credit my account against cancellation ticket amount so. I am requesting to you please credit my ticket amount..
And the detail as below.

Pnr no - ngguxn
Name - santosh kumar sinha
Account no - [protected]
Ifsc code - bkid0004598
Branch - harmu, ranchi
State - jharkhand

Thanking you
With regardsbr...
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U
Ujjaini Ray
from Chennai, Tamil Nadu
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missing 2 bags

Hi,

I am raising this complaint against indigo airlines, we boarded the flight number 6e534, pnr: uftvpq, from kolkata to chennai on 9th october 2017, flight was at 6:20 pm ist but they didn't inform us firmly that it will be 3hours 30 minutes late, while taking boarding pass they informed flight is on time, then we boarded the flight at 7pm ist and the flight started moving exactly at 9:55pm ist, we didn't have the access...
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S
Sanchit777
from Dehra Dun, Uttarakhand
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delay in flight

Address:New Delhi, Delhi, 110001

My father is a regular traveller and usually travels with indigo airlines but never had such a bad experience. The delay in the fight due to bad weather condition can't be ignored but the response, support and feedback from indigo staff at the airport was not at all accepatable. Such untrained staff and they don't even know how to respond or react in such situations or how to make your customers feel comfortable or satisfied. And the refreshments...
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S
Syam.menon
from Hyderabad, Telangana
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indigo airlines damaged check-in baggage

Address:500081

Dear sir/madam,
I travelled by indigo airlines from kochi to hyderabad on 8th october 2017 late evening (Via flight 6e 263). Upon arrival in hyderabad, i noticed that my check-in baggage was tore from one side due to mishandling by air lines staff. I immediately searched for a indigo on-ground personnel but no one was available. Since it is a late night arrival and i am new to the place i was not in a position to search more and...
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I was a customer, diana santos in a flight to bagdroga to kolkata and then to bangkok on the 6th of october 2017. Your services will be worst then a can aspect in a low cost company. First the check in only open at 7:20p. M and the flight it was at 8:45 p. M, as you know in india the immigration services takes so many time to cross through the security check at 8:20 p. M and when i was there it was already on boarding time and i couldn't...
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Address:Visakhapatnam, Andhra Pradesh, 530007

We are 7 passengers travelling from banglore to visakhapatnam

I am attaching boarding pass for reference. Below are the pnr details for the colleagues
Seit9d indira devi
Mdur2d praveen rao
E8ifjf bds kishore
Nyfwrc g uday kiran

The staff at the gate was very rude, we not allowed to board the flight as we said that we are late and the gate is closed. We asked the same to the airline...
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