IndiGo Complaints & Reviews

Feb 12, 2018

IndiGo Customer Care's response Dear Mr. /Ms.

Thank you for booking IndiGo.

This is with reference to the tickets booked by you on IndiGo, In the best interest of credit card owners, we request you to carry either the credit card which was used to make a booking with IndiGo, or a photocopy of the same (both sides without CVV) duly signed by the credit card owner - which must be shown at the time of check-in or at any other time during the travel, as may be required. Failure in producing the same as a proof of genuine transaction will result in denying boarding privileges
and IndiGo shall not be responsible for any direct or indirect losses resulting from the cancellation of your booking.

You will appreciate that this requirement is in consonance with IndiGo’s conditions of carriage, which you have agreed to adhere and abide by, at the time of confirming your booking with, IndiGo.

Feb 12, 2018

IndiGo Customer Care's response Dear Mr.Mahalingam,
Thank you for writing to IndiGo.
With regards to your request, kindly share your PNR number to enable us to assist you further.

Feb 12, 2018

IndiGo Customer Care's response Dear Sir/Mam,

Greetings from IndiGo! With reference to the concern raised, we would request you to kindly share the airline PNR number to enable us to investigate this case with our concerned airport team.

Feb 12, 2018

IndiGo Customer Care's response Dear Mr Kapoor,

We regret the inconvenience caused and would request you bear the interim with us, while we investigate the concern from our relevant team.

We would get back to you shortly.

Feb 17, 2018

IndiGo Customer Care's response Dear Mr Kapoor,

With reference to your concern we have checked with our team and as per this our team had advised you to reach airport at least 4 hours prior to scheduled departure of International flight for a hassle-free journey, also we have advised you that our airport counter closed 75 minutes prior to International flights and 45 minutes for domestic departures. We do update our passengers about reporting timings on the itinerary as well. However, we have shared your feedback internally to our team for future betterment. We look forward to your understanding towards this and hope to serve you well in future.

Regards,
Team IndiGo

Feb 12, 2018

IndiGo Customer Care's response Dear Sir/Mam,

At the very outset, we would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointment and recruitment related work are handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo.
On the same note, it is also pertinent to mention here that the Company does not indulge in the practices of collecting any processing/enrolment fees from job aspirants/candidates.

We hope your query has been addressed.
Regards,
IndiGo

Feb 12, 2018

IndiGo Customer Care's response Dear Sir/Mam,

Greetings from IndiGo!

We believe our customer relations team addressed your concern via email.

Feb 12, 2018

IndiGo Customer Care's response Dear Mr Chawla,

Thank you for writing to IndiGo.

With reference to your request, we would like to inform you that the cancellation charges informed to you are the applicable cancellation charge as per terms and conditions of IndiGo agreed upon at the time of making this reservation.

Feb 12, 2018

IndiGo Customer Care's response Dear Mr Gopalakrishnan,

Thank you for writing to IndiGo.

With reference to your request, we understand you were unable to board flight 6E-654 from Chennai to Chandigarh on 11th November 2017

We would like to inform you that, at IndiGo, we close the check-in counters 45 minutes prior to the scheduled departure time of the flight. This information is also mentioned on the itinerary sent on confirming the reservation.

We would also like to mention that, passengers who are travelling with hand baggage and carrying printed web check-in boarding pass may report directly to the boarding gate and passenger who is reporting with check-in baggage need to get their luggage checked prior 45 minutes of the scheduled departure

We try our level best to accept passengers reporting past the scheduled reporting time, however, it was not possible for our staff to accept you at the time you had reported at our counters as the counters of 6E-654 were already closed.

We strongly recommend our passengers to report at the airport at least 2 hours prior the scheduled departure time to enjoy a hassle-free boarding experience.

Moreover, had there been any possibility, our staff would have accepted you for the flight without any hesitation as we always try to accept the passengers reporting past the scheduled time, however, this effort is based on a lot of external factors.

We would like to inform you that the seat on your original reservation went vacant and therefore as per policy the complete booking amount gets forfeited. However, our staff at the airport offered you re-accommodation by charging you only the fare difference and necessary fee which was accepted by you and as per investigation our staff also waived off the accommodation fees as a goodwill gesture.

We request your kind understanding on the need for our policy and look forward to serving you again.

Feb 12, 2018

IndiGo Customer Care's response Dear Sir/Mam,

Greetings from IndiGo! We sincerely regret the inconvenience caused to you and have duly noted your feedback about the behaviour of our staff.Feedback from our passengers, such as you, certainly assists us in identifying areas that need to be looked into to enable us to achieve excellence.

Feb 19, 2018

IndiGo Customer Care's response Hi Anil,

Apologize for the delayed response.This seems unusual. Please share the travel details for which you’re trying to search the fare. We’ll get this checked.

Regards,
IndiGo Team

Feb 12, 2018

IndiGo Customer Care's response Dear Sir/Mam,

Greetings from IndiGo! With reference to the concern raised, we would request you to kindly share the airline PNR number to enable us to investigate this case with our concerned airport team.

Feb 20, 2018

IndiGo Customer Care's response Hi Leena,

Thank you for taking out time to communicate with us.

At the outset, we apologize for delayed response. With reference to your complaint, we have investigated the matter and would like to summarize our findings for you.

The passenger was booked to travel on flight 6E-671 from Delhi to Pune which was scheduled to depart at 20:50 hours on 5th November 2017. As you may be aware, check-in for our flight closes 45 minutes prior to departure. Based on our records, passenger reported at 20:14 hours which is 36 minutes prior to the departure. Since our check-in counters were already closed for your flight, our staff were unable to accept you for the flight.

At IndiGo, our endeavor is to assist our valued passengers at all times, therefore with an intention to help you reach your destination, our airport team offered to accommodate you on the next available flight, subject to payment of applicable charges i.e. the difference in fare and re-accommodation charges, which we understand were accepted by you, and you duly travelled to your destination.

Further, as checked our customer relation team have already provided you waiver of re-accommodation charges purely as a customer service gesture. As always, we were happy to have provided assistance to you and would request your understanding in this regard.

We look forward to serving you on board again.

Regards,
IndiGo Team

Feb 23, 2018

IndiGo Customer Care's response Hi Prashant,

Thank you for taking out time to communicate with us.

We apologize for delayed response. With reference to your complaint, we have investigated the matter and would like to summarize our findings for you.

You were booked to travel from Bengaluru to Patna. As you may be aware, check-in for our flight closes 45 minutes prior to scheduled departure. Based on our records, you reported after closure of the counter for your flight. Since our check-in counters were already closed for your flight, our staff was unable to accept you for the flight. Also, we strongly advise our passengers to reach the airport 2 hrs prior to the scheduled departure to avoid any last min hassle. Nevertheless, we believe that this could have been handled in better matter. We have shared your feedback with our Bengaluru airport manager to ensure that the concerned staff member is counseled to be extremely courteous, responsible and sensitive while assisting passengers at the airport.

Please be rest assured that we try our best to assist our passengers in the best possible manner.

Regards,
IndiGo Team

Feb 20, 2018

IndiGo Customer Care's response Hi Mahima,

We regret the inconvenience caused. Kindly allow us sometime while we get this checked with our team. We’ll get back to you at earliest.

Regards,
IndiGo Team

Feb 28, 2018

IndiGo Customer Care's response Hi Mahima,

We were concerned to note your experience during your journey with us on 6E-56 flight from Dubai to Chandigarh on 16th November 2017. After reviewing this matter internally we would like to inform you that stroller was delayed due to customs department screening of the luggage on all international flights.

Further, our endeavour has always been to provide a hassle-free experience to all our passengers. Therefore, we have cascaded your feedback concerning this incident with our airport teams to ensure the non-occurrence of incidents such as this in the future. Please be rest assured that we try our best to assist our passengers in the best possible manner.

We look forward to serving you on board soon.

Regards,
IndiGo Team

Feb 20, 2018

IndiGo Customer Care's response Hi Arun,

We regret the inconvenience caused. We believe that our customer relations team is already in touch with you.
Kindly let us know in case any further assistance is required.

Regards,
IndiGo Team

Feb 26, 2018

IndiGo Customer Care's response Hi,

We regret the inconvenience caused to you. Your luggage is as important to us as it is to you, please share your booking reference/PNR number to sort this out soon.

Regards,
IndiGo Team

Mar 27, 2018

IndiGo Customer Care's response Hi,

We believe that our customer relations team is in touch with on you regarding the raised concern. Please be assured that our team will get back to you at the earliest with the best possible resolution.
Kindly let us know in case further assistance is required.

Regards,
IndiGo Team