IndiGo Complaints & Reviews

Trip id[protected]/11/17
Last lap indigo 6e342 bom 14:25-18:10 pat on nov 20. Two senior citizens, m76&f67 were refused travel at bag drop/check in desk by lady staff though we reached just before 13:40, closing time. All pleads failed. Paid rs.10262 extra for new ticket @ 14:10 for 6e786 on nov 21 which is illegal.
Demand refund and apology.

1. My son's flight was scheduled to take off at 8.50 pm.

2. My son cheques at the counter 7.00 pm.

3. Which is one hour fifty minutes prior to takeoff.

4. Your ground staff at delhi airport refuses him boarding pass saying he is late. (One hour 50 mins is late.)

5. He has to buy another ticket spending rs. 11, 000/-

6. I want my son's hard earned money back.

7 why should he pay for their mistakes.

Name : avinav bhumra

Date of travel : 5th nov

Destination : delhi to pune

Pnr : z8brsl

Flight no : 6e-671

I booked a flight from banglore to patna dated 28th nov 2017 and i reached 40 min prior to departure time and i was not allowed to board the flight saying that i was 5 min late. I requested the concerned executive as well as manager of indigo airlines and they didn't even bothered to listen to me. This is so disgusting and worst experience i ever had. Due to this reason i had to book another flight worth rs 8000. When i entered inside the airport i got to know that indigo fight didn't departed at the scheduled departure time. They are just trying to cheat and make extra money from customers. Some strong action need to be take against indigo airlines

Hello,
I (Mahima mehta) have travelled by flight 6e 56 on 16th nov 2017 along with my toddler from dubai to chandigarh. Seat numbers 5a and 5b...
I am highly disappointed with the services of indigo staff as they showed zero concern over a toddler travelling and submitted our stroller 55 minutes late to us even after the flight arrived well before time.
First of all the whole purpose of carrying a baby stroller is convinience for the accompanying adult as well as toddler itself. But it seems indigo has no understanding for this convinience as the stroller is supposed to be given right at the flight exit. When i asked for it i was directed to the luggage belt that my baby's stroller shall arrive there. My luggage arrives almost in the end after waiting for 45 minutes at least and even then when i didnot receive my baby's stroller on complaining to a ground staff it was handed over to me in another 10 minutes. This was a horrible experience as due to absence of stroller i was unable to manage the luggage and toddler both (No aid was available on payment even at the belt on chandigarh airport) and moreover my baby cried endlessly for almost an hour until his stroller arrived.
My baby is accustomed to sitting at ease in his stroller and that's the whole purpose of carrying it but what is the use if indigo airline staff can't even understand convinience and comfort for a small 2 year old???
Very bad experience at indigo!

We four missed indigo flight 6e 188 (Pnr lypnpp) on 19.11.2017 from chennai to port blair by 15 mins, at that time we asked indigo customer care enquiry inside chennai airport for alternative option. She told that they will give 20.11.2017 date flight which costs around 40, 000 after adjusting current ticket we have to pay around 20, 000.
We surprised after checking online for 20.11.2017 total fare itself for 4 pax is 28, 000 only.
Second thing is we asked any cancellation or no show refund is possible. They said no.
But after 2 hours i called to your indigo customer care they told no show refund is possible and refunded rs.1, 380.
We really sorry to inform you that we faced a worst customer service airport indigo customer care.
Giving a wrong information on a emergency time and not supporting on that time.
Is the airport indigo customer care is not knowledgable or not having support mind
We really shocked by their worst support and wrong commitment
Am sorry for posting this to social media, its just to make public to make aware

Regards,
Arun prasad
[protected]

Have lost my boarding pass and i need a duplicate of it for official use.

Name: prakash n

Pnr no.-u97uhf
Indigo airline 6e 985 from coimbatore → new delhi on 26 jun 2017
&
Pnr no.-v7bykl
Indigo airline 6e 3752 from new delhi → coimbatore on 19 jun 2017

Kindly process my request as soon as possible since it's urgent for me to submit the same in my office.
br...

It’s just unacceptable experience with indigo airlines which makes me decide about not repeating to travel with them again.

I was being informed about my luggage not being loaded with my flight and it was at my origin location ones i reached to destination. I still cooperated and waited till i received my luggage arriving in next flight but it was surprising when i received my luggage it was badly damaged and it was sent wrapped up in same damaged condition in such a way that i cannot use my bags anymore.

Above all when i called to airlines about the status of luggage received, there was a girl who gave her name as simran was really rude and not ready to listen my complain also.

I had booked for a travel scheduled on 10th november 2017, from lucknow to chandigarh, via a connecting flight from new delhi (It was a single booking with a pnr no - chzynk). The carriers were indigo flights 6e-423 (Lko-del, scheduled departure at 10.40 hours, arrival at delhi at 11.55 hours) & 6e-937 (Del-ixc, scheduled departure at 13.50 hours, arrival at chandigarh at 14.45 hours). Reminding the gap of 1 hour and 55 minutes at delhi.

The flight from lko departed 1 hour and 40 minutes late (12.20 instead of 10.40 hours) and because of this my connecting flight to chandigarh was missed. Indigo told me they could not arrange another flight to chandigarh on the same day and i had to travel via road, cab service provided by them.
Now i have few queries.

1. When my flight got delayed by 1 hour and 40 minutes (Whatever is the reason) and i had 1 hour and 55 minutes at delhi to catch the connecting flight, thus leaving me with 15 minutes only to catch the connecting flight, which is humanly impossible considering their rules. Now, what i think they should have done. First option being, they should have informed me the possibility of missing the connecting flight and thus given an option to travel or not. At indigo counter of lucknow airport, i even asked whether i would be able to catch the connecting flight or not to which they gave me a confirmatory answer (That it is their responsibility to arrange the flight). Alternatively, they should have made another arrangement or delayed the connecting flight (As both flights were booked together with a single pnr).

2. On landing at delhi, few persons from indigo were present near the carrier to escort the passengers travelling via connecting flight (Possibly due to the delay). Upon enquiry, the person assigned for escorting passengers to chandigarh replied that my flight had been delayed. But when i asked again (As internet was showing departure at right time), he yelled me in a very rude way ‘whether i know more you’. Not the least, we had a time of 30 minutes to board the flight. He made us roam in the airport bus for 30 minutes without any announcement and finally dropped at the arrival point telling to enquire at the indigo counter, where they informed that the flight had departed at right time.

So if indigo gives us a single pnr for two connecting flights and the first flight is getting delayed, why not to delay the second flight by default. Else provide us a second accomodation the very same day. If that is not possible inform beforehand giving an option not to travel. And after all there is no compensation. Are we paying for such mismanagement by indigo? And why i paid to travel via road. It feels like we are being exploited by this carrier, as there were also several other passengers who faced the same scenario, all travelling via indigo.. It is simply recklessness by indigo.

3. Finally, why should not i be get compensation for the delay in the flight and the missing the flight (Which are completely the faults of indigo)? I did not pay to travel partially via road with all the pollutions. This led to loss of money, energy, time and gave me a lot of psychological pain.

Disappointment with indigo airlines staff

My parents were travelling from goa to mumbai 6e – 418 also to mention a wheel chair passenger they had their worst experience with indigo airlines even though they have been travelling for a very long time. They reached the airport at 3:45 pm for an 5:10 pm flight. (According to the rules on the ticket page a passenger is allowed to check-in 1 hr prior to the departure gate closing for a domestic flight) they were delayed as they were waiting for the wheel chair at the indigo counter outside the airport because that’s the rule for a wheelchair passenger. So by the time they reached the counter it was 4 pm.
2 indigo attendants names preeti and gauri who were at the counter check-in their baggage and then after 10 mins (4:10) they informed my parents that they were late for the flight they would have to book another flight to mumbai. The staff at the counter refused to give them a seat (No seats available) and made them pay rs 5600 for another ticket and booked them on 6ê 468 which was a 5:40 pm flight. My parents tried to make a point but the staff refused, in the mean while my father also overheard the announcement at 4:15 that boarding had started for flight 6e-418. (Also as mentioned on the boarding pass boarding gate closes 25 minutes prior to the departure time) so if the staff at the counter didn’t have to waste so much time then i don’t think this would have happened they also mentioned that the flight was full and there were no seats.

I agree that most low-cost airlines find different ways of recovering cost and also that there are passengers who subject to load too. But if a passenger has already booked a wheelchair one day prior their travel then why would the passenger not travel and the seat be given to another passenger. I think we are educated enough that when we want to cancel a flight we can just call the airlines and do the same. But how could you give a seat to someone else, i am sure indigo will have a new rule which is “you don’t reach before time then we donate your seat to someone who is willing x amount and you can more for another seat”.

This is very odd behavior of indigo staff to treat senior citizens in this manner and it’s an eye opener for how indigo manages to recover cost.

I need the management to explain the same and i don’t need a standard social media response which is done through crm that we are sorry for the inconvenience because you clearly not sorry and this is no way of treating old people when they clueless and they are dependent on help from the staff.
Also if any more clarifications you check your system to see the time the boarding pass was actually shared with my parents to get a better understanding. And please don’t tell me that the management won’t be able to pull out that sort of information from a system.

If my parents were there on time was delayed at the counter outside the airport then i don’t think it’s my parents to be blamed or that we had to pay rs 5600 for another ticket. Kindly request a genuine explanation to this and not some random customer complaint response.

Hi,
I just want to escalate one issue regarding the cheating by your staff. We booked a fph package for dubai which was starting from 22nd nov, 2017 to 26 november, 2017.
We were two families and in this package we booked two rooms of hotel (Savoy suites hotel apartment) and flight of indigo.

We applied visa through indigo on 13th nov and out of 7 applications 6 was processed on 16th november. One application in the name of amit kumar was not processed till 21st november.
I was in regular touch with indigo customer care support regarding visa and every time i called their customer support, if was assured to have visa by 21st november but it was not approved till that time.
My application was not on hold, not cancel and the last status was that application is under security check. Because of this situation we were running out of time and we need to take decision either to cancel out the trip or to reschedule this.

We called on goibibo customer care and ask to help us out to reschedule this and they told that your hotel is nonrefundable and no amendable so we can't help you out. I request them to please try once as we don’t have any option left. Finally they told us
About the penalty charges that hotel is asking about to pay 11718 inr as penalty amount for one room and there are near about 20000inr per family for flights as well.

We request to help us out and we were also in the discussion with indigo representative to help us out.in the meanwhile goibibo reprenstative (Mr. Tushar) told that there is fair hike in the hotel, so now we need to pay19418 as penalty amount per room. Can you be live that in 15 minutes penalty rates are revised? This is simply harassment from your side.

In this whole scenario, we paid near about 80000 inr as penalty amount for two families.

One more thing i want to include that mine visa is approved on 10.00 am on 22nd november (The day on which we supposed to fly). So it looks like it was done intentionally.
We are going to file a case against goibibo and indigo as well and we are already started working on it.

I just want to let you know that we are not going to take it easy and we have registered a complaint with pmo office as well and same will be registered with civil aviation ministry.

Following are the mobile numbers on which package was booked.

[protected]- amit kumar
[protected]- piyush singh

I have booked flight 23 nov 17 morning 6:20 flight 6e 458 everything was done
I was in queue meanwhile my kid asked for washroom it took 4 min when i back to counter they cancelled my ticket and sold it out in higher price.
Now can we know that seat was vacant after my forced cancellation or sold out
In same time in what price by indigo airlines 6:10

Flight no - 596 (Kolkata mumbai) 31/10/2017 @ 17:00 for deepika dessai and hitesh sindhu.

I was issue ticket and then was denied from handing over my boarding pass. Due to rude nature and unnecessary ego of the ticket issuer.

This was so disturbing, that i was issued the ticket, than why was i not allowed? They were so stubborn and insensitive. I just cannot forget the traumatic situation that guy had created, simply not acceptable. My sister being from the same background i know there is load and trim done once the check-in and ticket issued. Than why was i not allowed. And i am also aware, if staff wanted, they could, then why?

Myself nikhil kantan travelled with my family through indigao airlines from new delhi to varanasi on dated 18th november at 4.30 pm from new delhi,
When i reached in varanasi i found my on leather baggage (Buying price rs 20,, 000) in damage condition, pics attached, i tried to coordinate this with baggage handling department in varanasi but i didn't get any good repose from them and then i called to customer care but they are also saying to coordinate with bagage department in varanasi, i failed to understand that what is and how the behavior of indigo staff with the customer?
Anyway can you pls register my complaint about damage bags what i find it when i rechaded in delhi,
Thanks &rrgards
Nikhil kantan
[protected]

Dear Sir,
I had booked the ticket from Bangalore to Varanasi through MakeMyTrip and within minutes i cancelled it on 01/11/17 as due to website problem it was booked from Varanasi to Bangalore. The ticket was total refundable but i have received only Rs. 6, 370. I complained but they replied that Airlines has taken the Penalty money. As i am a frequent customer, it is my humble request my total money should be refunded. Booking Id for cancelled ticket is NF[protected]. Booking Id for correct ticket is NF[protected] for 11th Nov 17. Please look into this matter.

Hi.. I travelled from dubai to cochi on 21st nov night 10 30pm flight number 6e 68 and i was having a domestic flight from cochi to bangalore on 22nd nov 5 30am flight number 6e 521. When i came back to my home and i found that there was some missing things inside my baggage which i purchased those things from dubai... I really felt upset after knowing that these items were missing from my baggage. Would really appreciate if this issue is resolved at earliest as possible.

I missed my flight from delhi to cochin yesterday, nov 21, 2017 trip id [protected]. When i arrived, i found one long queue for flights to different destinations. Even the counters to different destinations were not specified. There was an airline staff stationed there just to watch over the queue. When i reached the counter, i was asked to rush to another counter with my baggage. When i reached, they said the gates were closed and i couldn't travel. When i asked they why there was no announcement for those who were delayed to hurry, the answer was that delhi airport is a silent one! I didn't get a refund nor booking for the next flight. There were other passengers like me bound for kochi, mumbai etc who faced the same predicament.

Good morning,

Sir/madam

I would like to register a complain about your ground staff at the checking counters in hyderabad. It was very poor customer service leave and not willing to help the customers. I reported before the closing time which is 70 min before the departure time for international flights. But your staff refuse me and other more than at least 10 passengers., this incident was took place on 17th oct, when i was coming back to dubai.

When i request for help the staff starting fighting with me and misbehaving with me in front of all the passenger. He said you reported late.

I have already checked in a day before, they still refused me to take the flight.

I never experienced such a unprofessionalism in my 18 yrs in gulf life.

For reference you can check the out pass book at the counter about the numbers of passengers are from indigo airlines.

I will never in my life again travel with your airline.

I still have my return ticket - pnr - oeew2q. Flight no-6e-26.

Looking forward for your positive response.

Mahmood ali

[protected].

On nov 8, 2017 08:58, "etisalat uae" wrote:
#- please type your reply above this line -#
Your request (118) has been received and is being reviewed by our support staff.

To add additional comments, reply to this email.

Mahmood al
Mahmood ali khan
Nov 8, 08:58 +04

Good morning,

Sir/ madam

Sub:- very unprofessional behavior at hyderabad airport on 17th oct hyd - dubai check in counters.

I eould like register a complain about your ground staff at the checking counters. Very poor customer service leave and not willing to help the customers. I reported before the closing time which is 70 min before the departure time for international flights. But your staff refuse me and other more than at least 10 passengers., this incident was took place on 17th oct, when i was coming back to dubai.
I have already checked in a day before, they still refused me to take the flight.

I never experienced such a unprofessionalism in my 18 yrs in gulf life.

Looking forward for your positive response.

Mahmood ali

[protected].

This is abdurazak mannil
September 7th 2017 ccj mct indigo flight i lost my checked baggage today november 20th 2017, 73 days left where ever having indigo offices dhabi airport also business bay single business tower 6th floor and by phone i contact kozhikode airport office by phone and e mail communicate indigo call center file complaint but unfortunately no one giving me a right response if my bag available or can i have compensation nothing
My booking reference pnr d6j7xl

Sir, i have booked a ticket on 3rd august, 2017 for my journey on 28.11.17 for delhi coimbatore vide pnr no. Xbiuwp (Flight no.6e 859 and connecting flight no. 6e 881) and the flight 881 should reach comibatore at 135 pm same day.

Now you have cancelled or changed the timing of flight no. 6e 881 as such it delayed around 1 hours and 40 minutes. As i have to reach coimbatore around 3 pm same day i cannot travel on 6e 881 as it is reaches late.

I have done the above booking 4 months back to save some money.

Now i changed the flight of 635 am direct flight (6e908) on 28.11.17 (Pnr no. Xbiuwp) for that you that you have charged rs 1207 extra. Please waive of this charges as because of you the entire travel plan i had to change.

Please do the needful as i am a customer of yours and traveling in indigo for the last several years.

Kanakath sivadasan
Mobile [protected]

People who are aged or elderly people who suffer from back pain are not able to sit comfortably as the thickness of the cushions of the seat has reduced to one inch or half a inch. So kindly change your seats and also obese people are not able to sit comfortably. Kindly take note of this, and do whatever best you can, because this is causing a big discomfort and inconvineince for elderly people.