IndiGo Complaints & Reviews

Sir,
My flight number 6e 336 and pnr is ri8i7h. I boarded from goa to delhi. I told indigo staff at goa that my bag have some fragile items (Liqour), afterthat she tagged my bag as a fragile. But at delhi airport i seen my bag, it is fully wet from destroyed liqour in bag. I shown my luggage to groung force staff mr. Gaurav at belt number 5. He took screenshots of my boarding paas and luggage and told me louge a complaint online. My liqour is defined as a black dog centenary.
I requested to u to file my complaint and fulfill my loss.

I have booked my flight from makemytrip.com. My booking id was nf[protected]. Flight details - indigo airlines 6e-379, kolkata to bangalore, dated 02.08.2017.
Makemytrip customer invoice no. : [protected]

I was going to bangalore for my father's medical treatment in sri satya sai general hospital, whitefield for his operation. My flight was at 6:10 am. I have the printout of my boarding pass. I was there in the airport at 5:20 am with my father. The indigo ground staff ask me to weight my luggage. At that time they requested my father to shift in the next flight as their luggage van was already sent. My father asked them what to do now as he had an appointment for medical test on the same day. When i told them that it was not our fault, they requested us several times and asked me to come to the counter after 6:00am to collect the boarding pass for around 9:30am flight. But they hadn't told us that it will be charged. When i reached the counter again they asked me to pay rs. 13, 000/- (Approx) for my new tickets and they also informed us that we have missed our flight as it was 6:00am then. At that time they told that we reached airport late so that we missed the flight. Though my actual entry time was 5:20am, they reported it as 5:30 am, which was not true. When my father told them that he asked for their suggestion before. Their answer was it was not their duty to help the customer.
Now my question was in case as their person say we reached at 5:30 am then
1. Why did they let us weight our luggage?
2. When we asked what to do now as they said i can't board the flight with luggage as already luggage bus went. Why did they said they will transfer us on next flight at 9:30 am?
3. If we had to purchase the next ticket why didn't their staff said it previously?
4. We could have boarded the flight even at that point without luggage. Why it was not suggested to us?

Though we knew this, we thought as the luggage bus went before time they were compensating us.
It's not the thing that we couldn't board our flight but its also about the harassment we had due to it. The complete staff of indigo on airport created the total confusion and we're not responsible for it. After that i have asked indigo customer and makemytrip for the refund. I got the makemytrip charges in a few days. But after several mails, facebook chats indigo didn't respond to us.
Now i want the full refund with compensation for so much harassment in the airport and such a poor customer support.
I am attaching the photos of my luggage after weighing and the screenshot of the mail and chats sent to indigo

I have recieved a mail from indigo stating that my resume was shortlisted for interview and i have to attend the interview, by paying a refundable amount of 9, 500 rupees as its mandatory. As i have read the mail, and the amount section i donot understand why a candidate should pay a company to get a permit to attend the interview? I don't want others to suffer like this and any company should not ask the candidates for paying to process their resume.

Dear sir,
I am pramender, i booked a ticket from indigo airlines on 31 oct. When i was paying the amount 8638.00 via debit card it is declined three times then i tried to pay through net banking that was successful but when i checked my account statement all four times transaction were debited from account. Then i contact to indigo care they said it is initiated by them and will refund in your account in 5-7 days. Money of two transaction is refunded but 3rd is still pending. Now on 12 nov indigo refused to pay the amount, they said they not get your amount. About 12-13 days they tell me that the amount is initiated by them and will reflect in your account within 24-48 hrs or sometimes 5-7 days but now they refused to return the amount. Please accord my complaint and solve the matter at the earliest. I am very grateful to you for this act of kindness.
Thanking you
Your regards
Pramender

Dear sir,
This is in regards to my journey on 13/11 from indigo flight no. 6e983 from mumbai to udaipur. My seat no. Was 18d but surprised to see that the seat was broken & it was very difficult to sit over it. This broken seat spoils my all journey. I wish to know what indigo offers me in complementary for this worst experience. Or need a compensation for this service.

Through makemy trip, i booked 2 flight tickets for onward and return journey on 18th october and 20th october respectively. Pnr details are as under.
Pnr no. Pimzkh (Jayaraman ramamoorthy)
Pnr no. Xyvjgc (Jayaraman ramamoorthy)
Pnr no. Xheusn (K. G. Sowmia and aishwarya jayaraman)
Pnrno. Oc54pm (K. G. Sowmia and aishwarya jayaraman)
Tickets were cancelled subsequently well before date of journey.
Till now no refund received from make my trip. Information received over telephone from indigo airlines that refund made to agency.
Website of agency shows that travel is completed and no cancellation.
Unable to get information from customer support of agency.

​this is regarding ​flight (6e-897) bangalore to patna (10th nov).

I would like to have answers for below situations, as this was not expected from indigo:-

1) this flight was suppose to land at 11am at patna airport but it has been routed to kolkata due to bad air traffic and pilot was not getting signal from patna airport. After this pilot tried again to land this flight at patna airport (In between 3pm-5pm). But, again it failed and second time they have been routed the flight to kolkata airport. At around 7pm, again they departed from kolkata and somehow landed at patna around 9pm (That too kolkata to patna is maximum 1 hour travel time). Also, at that time pilot was not getting parking space at patna airport.

If patna airport is small and you people are not able to handle it then please don't increase the flights and create such situations.

2) for lunch, indigo was giving chips, biscuits and cashew nuts. As this was not sufficient during lunch hours, airlines was not ready to provide anything else part from this. Later on, after so much of heated discussion they were given sandwiches, noddles (That too not everyone received that). Why airlines can't provide proper food to the passengers in such situations. If food was not sufficient inside the plane then they could have easily sourced it from kolkata airport.

​3) as you people are aware that in bihar only one airport is operational for public usages.in this flight many people were travelling to other cities from patna after landing. If you are landing the flight at night then where they are going to spent whole night.

​4) many people have called taxis from different locations, and they have paid a lot of waiting charges due to this delay. Then, whom should i think responsible for all this ​situation.

I traveled on flt 6e 5097 from goa to mumbai on 10th november 2017.
The captain was one mr. Vijay from delhi.
While trying to land at the mumbai airport the plane was descending and suddenly the engines revved up tremendously and we started to climb high. This happened twice and was most unnerving. There were no announcements at that time and no one knew what was happening.
After about 15 minutes, he apologized that he had overshot the runway - no reasons were given.
When i asked one air hostess, she said he had not overshot the runway - obviously she wasn't paying attention to the announcements while such unusual things were happening. The other one said he had!
Kindly look into this matter.
Also, please make sure that the staff makes announcements periodically while the plane circles in the sky for half an hour.
Thanking you.
Asha jasani

1, we booked for patna to goa vide flight 6e 282 on 10.11.2017 vide booking ref zi42fk
2. Our flight was scheduled at 4.20 pm departure from patna
3. We reached duly checked in
4. We started getting repeated sms and phone calls regarding delay in departure total 7 messages and phone calls for rescheduling and dealy in departure
5. We kept for waiting till 22.30 till boarding in 6e 582 started
6.in boarding queu we are informed you can't board as flight for goa is cancelled
7 we lost rs. 52000.00 in hotel and tour bookings
8 please do consider our loss and refund it without any delay as this is pecuniary we also suffered mental agony

Hi,
I took an indigo flight from nagpur to delhi on oct 15, i was on a company tour (Bold north america, san francisco) for a week and decided to visit my family for the weekend in nagpur. Booking reference - ghplvx. Indigo wanted to get my credit card information (For luggage charge) after i land​ed​ in delhi. Since i was on board they could not reach me and they decided to dig into their database and find a match for the last name. Indigo reached out to one of my family members to talk about this without my consent. This is an intrusion of privacy, i have reached out indigo a number of times, however, they are not taking any action. Additionally, the indigo staff held my luggage in delhi and did not allow me to go until they had my credit card information again. This is not acceptable and i request you to please look into this.

I have booked my flight from imphal to kolkata 10th nov 2017, 6e-875. Without any prior information the flight has been cancelled. I came to know only after reaching the airport. As i have a connecting flight to singapore from kolkata this flight also has to be cancel myself as there is no available flight to reach kolkata in time before the singapore flight departure. I have cost alot to cancel my flight and book new flight for others day and moreover my hotel booking amount also lost... So, i would like to know what is your reply. I want my money to be refunded.

Sir,

You may treat this letter as the reminder against the complaint dt. 29.10.2017 lodged by mr. Arif ahmed, judicial magistrate, balurghat, south dinajpur, west bengal.

I, arpita ghosh, judicial magistrate, tehatta, nadia, west bengal, along with mr. Arif ahmed have collected our boarding passes for indigo flight no. 6e 333 dt. 27.10.2017 scheduled to be departed at 7.35pm from delhi airport. Inspite of having sufficient time, due to non-co-operation and negligence in your part, we reached at gate no. 8b to board into the flight at about 7.15pm after going through the long queue for security checking. Amongst 10 counters only two were open at that time. We were refused to avail the flight on the ground of being “late”. However the flight was of 7.35 pm. This is also to be noted that we have disclosed our official identity with proper id card to your staffs.

Thereafter many more harassment was awaiting for us and ultimately by paying another rs. 18, 994/- to your esteemed company we were able to return kolkata by taking indigo flight no. 173 departed at 8.35 pm on the same date.

In the first complaint, already mr. Arif ahmed have informed you that we both are gazetted officers and were on an official tour and were representing west bengal after getting direction from hon'ble high court at calcutta in a programme organised by ministry of home affirs.

We have two questions.

First is that we had another 10-15 minutes in our hand and that too because of your fault. But you have refused us to board the flight. Why? Please, send me a proper explanation.

Secondly, the first tikckets were cancelled without any kind of refund. At the same time we had to purchase ticket at an inflated price. It is burdensome and we fell like we were fined because of the fact that we were on time.

As per the direction of the hon'ble high court at calcutta, we have to submit our programme report in writing within two weeks to the hon'ble high court at calcutta. For that reason, we require your proper explanation to submit it before our authority. So that they can take necessary steps in that regard. This is also to be noted that as per our service rules, we have to place every details before the authority.

On your part, telephonic conversation was made with mr. Arif ahmed. But till today no written reply has yet been received by him.

As he has purchased both the tickets from his registerd id with your company, so we preferred to lodge the complaint by mr. Arif ahmed. But as from your end, we failed to get any positive reply, so being the co-passenger, harassed by your staffs, i am compelled to send this complaint to you to receive your reply shortly.

Thanking you.

Arpita ghosh.
Judicial magistrate, tehatta, nadia

Sir,

I have lost my boarding pass, i traveled on 25th september, 2017 from bangalore to delhi. I need boarding passt for official claim purpose. Please send it.

Booking date: 22 september, 2017
Pnr: 6e - fcmnwj
Booking reference: indigo 6e 475

Address for communication:
Dr. S. L. Jagadeesh
Professor & head (Pht)
University of horticultural sciences,
Bagalkot - 587 104
Karnataka

[protected]@gmail.com

I am extremely appalled by seeing that incident where Indigo ground staff were man handling the passenger so badly at Delhi Airport.
Even I have extreme experienced rude behavior by several ground staff at several occasions & I have maintained my calm at all times.
In my view, Indigo staff needs proper training to deal with passengers.
It gives me a feeling that as Indigo's business is rising sharply, the management & staff are flying high and giving a damn to the passengers.
If the passengers decide not to fly with Indigo in the country then the business will be doomed.
Even I am frequent flyer in Indigo but now I have decided to avoid.
Thanks but No Thanks!!

Hi sir

I have booked a flight from jaipur to mumbai in indigo today 28/10/2017which was done by mistakenly... And when realised i immediately reported the issue within minutes of booking... And asked for a refund... Which was declined by customer representative (Varsha) and asked for a new booking. Now they are conditioning me for a new booking and generating a new pnr which i can not do... I offered them to reschedule the flight which further they asked me to pay 2500 more... I even offered them to replace my name in existing passenger which was also declined... I was being conditioned for making a new booking which i would never like to do even after wasting my valuable money of 7860. Now it's a huge disappointment for me... I am feeling like cheated... This money 7860 is wasted... Being a medium class this is a huge amount for me... And i can not afford to go it wasted. I request you to kindly refund my amount as soon as possible... Thanks in advance

Pnr trip id: [protected]
-
29 dec 17, 05:25
Indigo, 207
Pnr: i6fk8l

Regards
Raj jangid

I don't have much information but i have seen a video where a passenger was treated very badly by indigo staffs. As a viewer, i was very disappointed by this harsh and rude behavior from indigo staff. There has to be something where we could file a complaint against rude behavior as they claim that their job is to make passenger's experience safe and comfortable.

To
The nodal officer
Indigo airlines

Subject: ticket refund and notice to initiate further action before the consumer disputes redressal forum

I would like to inform you that i had booked a return flight from new delhi to chennai on 3rd nov (6e985) for two people - i. E. Myself ms. Neha gulati and my father, mr. Mukesh kumar gulati. My return back to delhi from chennai was also booked for the same date itself (6e704) for the same passengers.

The ticket cost for two tickets was as under:

(A) delhi to chennai was rs. 10363.
(B) chennai to delhi was rs. 9787.

Totalling: inr 20, 150

I booked these tickets on november 2, 2017, however soon after booking the return tickets, i received a call from a colleague in chennai that the weather condition in chennai was severely bad and it was unsafe to travel to chennai owning to the bad flooding and heavy rainfall situation and i was advised to postpone my trip to chennai and cancel my flight.

We were going to chennai for business purposed but unfortunately we had to cancel our flight on account of the travel advisory due to force majeure events of a severe downpour and flooding situation in chennai. This news of the heavy rainfall and travel advisory against going to chennai was also covered in all news channels and the news of that day.

On account of such an act of god like situation, we were forced to cancel our business trip which resulted in heavy losses to our business and to our utter shock and disappointment, we also were informed by the indigo customer service that they would be charging a heavy cancellation price for cancellation. Please do appreciate that i was forced to cancel and postpone my chennai trip on account of force majeure conditions that were beyond my control and were well within the airlines control and knowledge. It is pertinent to mention that i cancelled my tickets on november 2, 2017 itself, well before the scheduled time of departure on november 3, 2017, so it was not a last minute cancellation two hours prior to the scheduled departure.

I received refund from the airline for the cost of inr 20, 150 that i incurred on the ticket booking as under:

(A) refund amount from delhi to chennai is rs. 2558.
(B) refund amount from chennai to delhi is rs. 8044.
Totalling: inr 10, 602, which amounted to a cancellation fee of 50 percent of the booking amount.

This excessive cancellation charge has shocked me as firstly i only cancelled my trip on account of the extreme and highly unsafe weather conditions in chennai prevalent at that time and not only did that result in my incurring significant losses on my business, it also resulted in me being charged an undue and excessive fee of inr 9, 548 for such cancellation, which to my mind is arbitrary, unfair and excessive and leads to unjust enrichment of the airline.

I fail to understand as to why were we so heavily charged, chennai's weather was all over the news for its excessive and heavy rains and water logging everywhere, in such situations, cancelling the business trip was considered most prudent to ensure our safety given the extreme weather situation and taking into account the travel advisory against traveling to chennai at that time.

We always consider indigo to fly with and we were highly disappointed while we talked to the customer care requesting for a refund. We told them we will book our tickets again once the weather is good and requested them to give us credit for the full amount of the ticket such that we could book tickets at a later date but they were adamant on charging an excessive cancellation charge.

I understand cancellations carry a charge, but given the weather situation in the interest of public policy and the safety of the passengers, it is imperative that the airline firstly accommodate requests from passengers to give them flexibility to use the full credit of the tickets to book tickets at a later date or atleast not charge them any cancellation charges.

I am extremely disappointed in the behaviour of indigo airlines in charging such an excessive fee from innocent passengers and penalising me and my father during act of god like situations which were beyond our control.

I urge you to kindly look into this matter asap and demand a full refund of the inr 9, 548 that i have been excessively and unfairly charged from the airline.

We have already witnessed the shocking manner in which indigo has treated customers (Which has publicly disgraced the airline today). It is shocking that the airline charges innocent customers excessive cancelation charges during force majure/act of god situations such as extreme weather situations in order to unjustly enrich itself from such events.

I request a full refund of my money within one week of receipt of this communication, in the absence of which i will have my lawyers send your company a legal notice and i will take this matter up in front of the consumer disputes redressal forum in the first instance and i also reserve my right to complain and bring this act of indigo's unjust enrichment policy in front of the ministry of civil aviation and also publish the same on all media and social media.

Needless to state, this is without prejudice to other remedies available to me under law.

Please treat this matter with utmost urgency and ensure that my full refund of inr 9, 548 is returned back to my account, keeping in mind the exingency of the situation at the time of cancellation on ground of excessive and unsafe weather conditions.

Regards
Neha gulati

I was on my way to imphal with my brother, sister, sister - in - law, neice and nephew on the 17th of october and had checked in with 7 of our luggages on indigo flight 6e-251. Departure timing was 0512 and with one way stoppage at guwahati. But as the flight was about to take off due to technical problems it couldn't take off and we were stranded at guwahati airport. It was a nightmarish experience for all o[censored]s. Instead of transferring all our luggages to another plane we were ask to collect ours. It was totally chaos. We were exhausted and hungry and we didn't get any help. We were running here and there.in between the choas we somehow get another boarding pass from guwahati indigo counter no 16 and were about to go towards the boarding gate that we came to know about one of our bag missing and at the same time complaint was filed to one of the indigocrew member about a missing olive green duffel bag and the same person assured us that he received one information about the olive green coloured duffel bag and assured us that we will get it on our arrival at imphal. But still we didn't got it at imphal airport and so we file a complaint and not once but twice at imphal airport. Still we didn't get any response from them. Instead after our complaint they changed the facts about our check-in luggages at delhi airport to be 6 only. I'm very very disappointed with the airline and it's crew members. And i am never going to travel on indigo airlines nor my family members and will also advised my friends not to travel by indigo airlines.

Here, i am complaining against indigo airlines (Booking id: nf[protected]) regarding my flight cancellation without any minimal cooperation at delhi airport on 14th october, 2017. Although we reached 45 minutes berfore of flight departure at the indigo boarding pass counter. But they told that just it has been closed the counter for that scheduled flight, we requested several times to allow us as that was during the diwali festival time. Instead of any kind of human cooperation, they misbehaved with us. Not only that we further requested to exchange our ticket for next flight but they did not return back our initial ticket price. They forced to purchase new ticket and that was delhi to bhubaneswar (Pnr:zjzb2u) instead of kolkata. Therefore we lost huge amount of money as well as unexpected kind of harassment because of those ground staff's of indigo airline. I am strongly demanding to refund back our money (10600 inr).

Indigo airlines must change their name as cheaters... I have had a very bad experience with indigo... They did not allow us to enter the flight even though we came before 1 and a half hour before departure... I recently saw a video in which they hit one of their customers... It was because he started getting angry at him and did not allow him to enter the bus for the flight... Very bad... Do not travel in it ever...