IndiGo Complaints & Reviews

I don't have much information but i have seen a video where a passenger was treated very badly by indigo staffs. As a viewer, i was very disappointed by this harsh and rude behavior from indigo staff. There has to be something where we could file a complaint against rude behavior as they claim that their job is to make passenger's experience safe and comfortable.

To
The nodal officer
Indigo airlines

Subject: ticket refund and notice to initiate further action before the consumer disputes redressal forum

I would like to inform you that i had booked a return flight from new delhi to chennai on 3rd nov (6e985) for two people - i. E. Myself ms. Neha gulati and my father, mr. Mukesh kumar gulati. My return back to delhi from chennai was also booked for the same date itself (6e704) for the same passengers.

The ticket cost for two tickets was as under:

(A) delhi to chennai was rs. 10363.
(B) chennai to delhi was rs. 9787.

Totalling: inr 20, 150

I booked these tickets on november 2, 2017, however soon after booking the return tickets, i received a call from a colleague in chennai that the weather condition in chennai was severely bad and it was unsafe to travel to chennai owning to the bad flooding and heavy rainfall situation and i was advised to postpone my trip to chennai and cancel my flight.

We were going to chennai for business purposed but unfortunately we had to cancel our flight on account of the travel advisory due to force majeure events of a severe downpour and flooding situation in chennai. This news of the heavy rainfall and travel advisory against going to chennai was also covered in all news channels and the news of that day.

On account of such an act of god like situation, we were forced to cancel our business trip which resulted in heavy losses to our business and to our utter shock and disappointment, we also were informed by the indigo customer service that they would be charging a heavy cancellation price for cancellation. Please do appreciate that i was forced to cancel and postpone my chennai trip on account of force majeure conditions that were beyond my control and were well within the airlines control and knowledge. It is pertinent to mention that i cancelled my tickets on november 2, 2017 itself, well before the scheduled time of departure on november 3, 2017, so it was not a last minute cancellation two hours prior to the scheduled departure.

I received refund from the airline for the cost of inr 20, 150 that i incurred on the ticket booking as under:

(A) refund amount from delhi to chennai is rs. 2558.
(B) refund amount from chennai to delhi is rs. 8044.
Totalling: inr 10, 602, which amounted to a cancellation fee of 50 percent of the booking amount.

This excessive cancellation charge has shocked me as firstly i only cancelled my trip on account of the extreme and highly unsafe weather conditions in chennai prevalent at that time and not only did that result in my incurring significant losses on my business, it also resulted in me being charged an undue and excessive fee of inr 9, 548 for such cancellation, which to my mind is arbitrary, unfair and excessive and leads to unjust enrichment of the airline.

I fail to understand as to why were we so heavily charged, chennai's weather was all over the news for its excessive and heavy rains and water logging everywhere, in such situations, cancelling the business trip was considered most prudent to ensure our safety given the extreme weather situation and taking into account the travel advisory against traveling to chennai at that time.

We always consider indigo to fly with and we were highly disappointed while we talked to the customer care requesting for a refund. We told them we will book our tickets again once the weather is good and requested them to give us credit for the full amount of the ticket such that we could book tickets at a later date but they were adamant on charging an excessive cancellation charge.

I understand cancellations carry a charge, but given the weather situation in the interest of public policy and the safety of the passengers, it is imperative that the airline firstly accommodate requests from passengers to give them flexibility to use the full credit of the tickets to book tickets at a later date or atleast not charge them any cancellation charges.

I am extremely disappointed in the behaviour of indigo airlines in charging such an excessive fee from innocent passengers and penalising me and my father during act of god like situations which were beyond our control.

I urge you to kindly look into this matter asap and demand a full refund of the inr 9, 548 that i have been excessively and unfairly charged from the airline.

We have already witnessed the shocking manner in which indigo has treated customers (Which has publicly disgraced the airline today). It is shocking that the airline charges innocent customers excessive cancelation charges during force majure/act of god situations such as extreme weather situations in order to unjustly enrich itself from such events.

I request a full refund of my money within one week of receipt of this communication, in the absence of which i will have my lawyers send your company a legal notice and i will take this matter up in front of the consumer disputes redressal forum in the first instance and i also reserve my right to complain and bring this act of indigo's unjust enrichment policy in front of the ministry of civil aviation and also publish the same on all media and social media.

Needless to state, this is without prejudice to other remedies available to me under law.

Please treat this matter with utmost urgency and ensure that my full refund of inr 9, 548 is returned back to my account, keeping in mind the exingency of the situation at the time of cancellation on ground of excessive and unsafe weather conditions.

Regards
Neha gulati

I was on my way to imphal with my brother, sister, sister - in - law, neice and nephew on the 17th of october and had checked in with 7 of our luggages on indigo flight 6e-251. Departure timing was 0512 and with one way stoppage at guwahati. But as the flight was about to take off due to technical problems it couldn't take off and we were stranded at guwahati airport. It was a nightmarish experience for all o[censored]s. Instead of transferring all our luggages to another plane we were ask to collect ours. It was totally chaos. We were exhausted and hungry and we didn't get any help. We were running here and there.in between the choas we somehow get another boarding pass from guwahati indigo counter no 16 and were about to go towards the boarding gate that we came to know about one of our bag missing and at the same time complaint was filed to one of the indigocrew member about a missing olive green duffel bag and the same person assured us that he received one information about the olive green coloured duffel bag and assured us that we will get it on our arrival at imphal. But still we didn't got it at imphal airport and so we file a complaint and not once but twice at imphal airport. Still we didn't get any response from them. Instead after our complaint they changed the facts about our check-in luggages at delhi airport to be 6 only. I'm very very disappointed with the airline and it's crew members. And i am never going to travel on indigo airlines nor my family members and will also advised my friends not to travel by indigo airlines.

Here, i am complaining against indigo airlines (Booking id: nf[protected]) regarding my flight cancellation without any minimal cooperation at delhi airport on 14th october, 2017. Although we reached 45 minutes berfore of flight departure at the indigo boarding pass counter. But they told that just it has been closed the counter for that scheduled flight, we requested several times to allow us as that was during the diwali festival time. Instead of any kind of human cooperation, they misbehaved with us. Not only that we further requested to exchange our ticket for next flight but they did not return back our initial ticket price. They forced to purchase new ticket and that was delhi to bhubaneswar (Pnr:zjzb2u) instead of kolkata. Therefore we lost huge amount of money as well as unexpected kind of harassment because of those ground staff's of indigo airline. I am strongly demanding to refund back our money (10600 inr).

Indigo airlines must change their name as cheaters... I have had a very bad experience with indigo... They did not allow us to enter the flight even though we came before 1 and a half hour before departure... I recently saw a video in which they hit one of their customers... It was because he started getting angry at him and did not allow him to enter the bus for the flight... Very bad... Do not travel in it ever...

Being a customer of indigo for past few many years i 'm not surprised seeing the video of a passenger who was treated disrespectfully by your staff. No matter who it is or what led to this incident, the airline should have trained their staff/ crew properly and made sure such an incident never occurred. Myself few times travelling were not given proper respect mainly by your airport staff in the check in counters (Cochin airport). Since it was all about some misappropriate disrespectful behavior, i had ignored it. Being an indian and the airline being an indian based one, i humbly request your management to take necessary measures to stop such incidents in future. I have also decided that one more such incidents i shall face, i will not be travelling again with indigo nor my family.

Regards.

I want to bring this to notice that a kolkata based crew named rizvi das has openly abused kolkata crew on social media platform calling them 3rd class and she feels like kicking them out of the flight. This is an extremely disgusting behavior considering i'm a flyer myself and it clearly shows the lack of respect towards flyers that as a crew she has and i expect indigo to take stern action for the same.

I recently got a video of a passenger who was trying to board the bus but two or three of the ground staff of indigo airlines at the taxiing area misbehaved with an old man. There could be some misunderstandings but we passengers love indigo airlines due to its hospitality. But when we passengers see this kind of cruel behaviour of an indigo staff it’s very disappointing that this behaviour could be done with us in future. Just because of ill behaviour of 1-2 staff the whole indigo airlines get defamed. It’s just a request to indigo airlines to improve its staff quality. Hoping for a strong change in this segment of complaints.

A 6e frequent flyer.

Dear sir

We are your regular customers but last few months we feel the your staff misbehaviour. One time at indore airport one person hit me and call me gali but i tolerate this only because i am alone and they are many persons but really i don't recommend your flight due to staff behaviour.

Please see one of other example see in video your staff with senior citizen. I feel very said and also your all customer.

Please give behaviour training to your staff

Ashish chouhan, dhar
[protected]

On november 03, 2017 while standing in queue to get x-ray done for check-in baggage people were breaking the queue and when i complained about it on jotin of indigo imphal airport security staff rudely side lined me despite identifying myself as an ips officer of manipur cadre serving as dig (Range - 4), manipur. Please take necessary disciplinary action and let me know. Thanking you. Regards. — e. Priyokumar, ips, dig (Range - 4), manipur.

This is with reference to our 3 members flight from new delhi to srinagar scheduled on 06-nov-17 through indigo flight no. 6e-148 and pnr no. Nygjtc at 1505 hrs. We reached airport terminal 1d at 1420 hrs with prior web-check in, 15 mins late due to delhi traffic as we were travelling from ghaziabad and twe have informed the same at customer care also at 1410 hrs that we will get late for 10 minutes and after that when we reached at indigo counter for giving luggage bags they refused us and said boarding completed and you cannot travel in this flight and said you go to counter no. D7, they will help you.
But when we reached said counter one executive was on call and was not listening to us, when we said we are going to miss our flight then she said go to other counter, when we went to that counter, executive sitting was not listening and continuously doing his work, we tried to talk him and he was ignoring us, then we shouted and requested, then he reverted that you cannot travel as boarding closed, we requested him like anything but it was not bothering him and then he called his manager that girl also dint listen to us although at that time was 1435 hrs and we were requesting that we have web check in also only take our luggage and let us go but she was saying if she will allow us then she had to do all paper work again and continuously arguing and trying to buy the time, so that boarding get closed and it was clearly written that boarding gets closed 25 mins before departure and we could have caught the flight and at the same time two more passengers had the same issues as ours and they were requesting but indigo staff were rude and totally unprofessional but still then we requested give us another flight then she was saying we don’t have any tickets available and you have to buy the fresh tickets.
Although i am a frequent flyer of indigo, you may check my records with my name (From murugappa group) but now i am boycotting with indigo and giving information our travel partner (Parry travel – murugappa group) of this incidence happened with me for their necessary action.
Just because o[censored]nprofessional behavior of indigo team, we lost our entire trip and my family mood got spoiled, as we planned lot of things. Our entire hotel bookings, taxi booking and return flight tickets everything got wasted. It was our family trip and we lost rs. 35000 and which was our hard earned money which we saved in last 2 years for one trip. Yesterday was my and my son’s birthday which was ruined because of indigo staff only.
We are requesting to senior management of indigo to probe into this issue and take corrective actions immediately and arrange for entire money refund, so that we can plan our trip.

Thanks
Mohit sahni & ankita sahni
+91-[protected] / [protected]

Hi,
Im joseph sylvester barlow, my son neil joseph barlow is studying in christ university bangalore, he had come to visit his family during diwali holidays and was supposed to return to bangalore today dated 06-11-17 via indigo airlines flight number 6e839 scheduled departure at 3:15pm. He managed to reach the airport 2:30pm and rushed at the check in counter to collect his boarding pass, he did not had any check in luggage and only had hand baggage, he gave his name and showed his aadhar card to the executive present at the counter at that moment. He demanded his boarding pass but the executive refused to issue him the pass stating that he is not eligible to board since there was not much time left & also indigo airlines cannot provide shuttle service to their customers from whom they charge full amount of the ticket. It was only at the counter only that lost another 10 mins in the conversation. He was then asked to leave without even refunding the ticket amount & was told that the refund would be arranged only when he will makes a call to indigo customer care. I want the airlines to make necessary arrangements to send my son to bangalore within 3 working days. Otherwise, i will have to take strict actions towards the airlines. It is not our fault he would have been issued the boarding pass even if there was 45 mins left for the plane to take off. Mobile no:91-[protected]/[protected].

I cancelled the flight ticket of indigo mumbai to mangalore (6e-6621) dated 30 dec 17. Indigo taken from me base fare-rs.1142 + fuel charge-525 + cute fee-rs.50/- total rs-1717/- and ask for cancellation they given me only rs.233/- rs refund amount. If i m not fly that flight so how can they taken from me base fare + fuel charge + cute fee.. It means they are taking from me also flight charges as well as i cancelled the ticket after then same ticket they are selling to other passenger. It means they are double profit earning and i m loose my cash which i purchased a ticket.

I alongwith my wife were booked by flight 6e164 ex bengaluru to jaipur on 22/11/2017 on 19/7vide pnr zf2nut, but on 2/10 it was informed telephonicaly by airlines that my booking has been shifted to 1/12 without giving any reason. I had to per force buy another ticket by cancelling previous confirmed booking vide pnr he76mt ex bengaluru to jaipur by flt 6e469 and pay at much higher price. Is it the way indigo behaves with its customers? I have decided not to travel by indigo flights in future. Shame on indigo.

Dear sir,

I, ranjeet singh had to board the flight from patna to bangalore at 11am. Flight 6e 339, booking reference u8c82v. I reported to the check in counter at 10:25 i still had 35 mins time to board the flight but the officials (Lady staff) said no. And told they will not allow me to board the flight. And i was forced to search for next flight and since it was an emergency to come to bangalore the same day i paid 10, 026 rupees extra for connecting flight (6e 787 and 6e 997). My question is if this is the case why this is followed strictly in patna and while coming via ranchi i saw at ranchi airport one person was boarded in flight 6e 997 25-30 mins before departure time, in one more scenario last year we are group of 3 people were traveling from delhi to bangalore one o[censored]s reached airport 15 mins before departure time and still airline official allowed him to board. It was an emergency and i had to reach to bangalore by evening, but because of their ignorance and unhelpful behavior had cost me lot. It was my hard income money and they simply took and when i beg for the refund but they didn't listen.
Now i want full refund with compensation.

Due to this unhelping nature particularly at patna airport lot of passengers are missing their flight. There are no proper communication like i saw in bangalore and ranchi.

Please support me in this issue.

Thanks and regards,
Ranjeet singh
Mail to : [protected]@gmail.com
Mob no - [protected]

Dear team,
I had a flight today 5 nov, 2017 on 6.00 am from mumbai to lucknow. I already did the web checkin and i reached the counter at 5.30 still they didn't let me in, saying that the boarding gates are closed. Even the lady who was siting on counter no. 07 didn't even try to help or check, she wasn't bothered at all. And she said you can wait another flight.in every flight 25 minutes prior they ask you to reach while in this case i reached half an hour ago. Still they didn't allow me to go. I want my money refund or i will go to consumer court. It's my hard earned money. Indigo's ethics are died completely seems to me.

Looking forward to hear.

Thanks!

Ravi
[protected]

While checking the ticket price you are showing something and while booking price is shooting up rapidly high. So i want to know the reason why they are doing so? This is not the first time. Its unfair with the customer. Price showing at the time of booking should be same and slight variation may be but its varried more than 20 percent. Its having any solid reason. I want to know. Its cheating with the people.

Dear all,

This is with reference to my flight 6e 5097 dated 3rd nov ; departure time : 13:25.

I would like to bring to your notice that i was not given the correct information by your airport officer-mansi.

When i produced my ticket (Booking ref number - m9upms) for issuance of boarding pass, i was updated by ms. Mansi that my and my colleague-ms. Chaya kunder ticket was cancelled for goa to mumbai.

I updated her that our tickets booked from mumbai to goa was cancelled but the tickets for goa to mumbai was never cancelled to which she replied that as the tickets was issued under one pnr hence both the tickets have got cancelled.

I again requested her to check whether there was any other pnr issued which she denied. I further asked her to look if my name or chaya's name was featuring for the flight to mumbai for the said flight no.- 6e 5097. She completely denied.

Instead of helping / guiding me she redirected us to the reservation counter. My other co-passengers are witness to the entire event.

I was made to panic as check in closing at 12:30. I ran across for the tickets but at the reservation counter the officer updated it was already late and they would not be able to issue me tickets. Luckily enough, the fight got delayed by 15 minutes and then we were issued the tickets - booking ref no.- fh4vkk for a payment of rs.5, 582.

I was made go through all the harassment and was panic stricken.

After reaching mumbai, i called up the customer service and spoke to swati, i asked her about the status for booking ref number - m9upms stating i had not given any request for cancellation. She could update me that the pnr was cancelled and has been split to another new pnr number.

I narrated her the entire issue stating how i was harassed instead the airport officer of indigo could have guided that a new pnr has been generated

I surprised with such kind poor service from indigo airlines. Instead of helping and pacifying the customer, they made me panic and was made to pay twice for the tickets.

My question is simple. I am travelling with indigo. Is it not the responsibility of indigo airlines to guide me and provide the new pnr number/ atleast inform me that the tickets are there, please ask my agent to provide new pnr number!!!
Instead i was made to panic and redirected to reservation counter again???

When pointed out customer officer is blaming the travel agent!!!

We are customer and you should have taken proper care o[censored]s rather than neglecting, providing misleading information and harassing.

Is this the service, one should expect from a brand like indigo??

Hence, i request you to refund the entire amount of payment of rs.5, 582.

I am registering my complaint in indian consumer complaint forum as well as in international consumer rights protection council.

Warm regards,

Sandeep pradhan,
Mobile:- [protected]/ [protected]
E-mail: [protected]@rediffmail.com
[protected]@gmail.com

I was travelling from ranchi, jharkhand to new delhi on 23 october 2017 by indigo flight and i purchased power bank worth rs 1000/- after i reached home and i opened it i saw the piece is defective and its not working at all. Kindly help me regarding this.
Sky water is written on front and its of bronze color. It is very disappointing as my whole money is wasted. Kindly do something

We had booked the flight

14th nov17 at 5:55am, since there is a delay of 2hrs from the time booked
08:55 08:10 bengaluru thiruvananthapuram 6e 379 a320
We need a complimentary breakfast compensating the delay caused.

Booking referenc t9fcyv

16th nov 2017 return flight 6e 6065 trv - blr has also been rescheduled for 2 hrs. Hence we need a complimentary breakfast compensating the delay caused.