IndiGo Complaints & Reviews

I was travelled from Goa to Bangalore, Flight 6E499, PNR - B3STRI, I checked in a baggage and declared that there is Liquor in the bagage, also FRAGILE tag was put on the baggage, but when I received the bagage, the liquor bottle was smashed and liquor spilled all over my clothes. Inspite of proper package and fragile tag attached to it, the staffs have not taken care of the bag. A very bad experience. Pictures attached for your perusal...

I travelled to Delhi from Bangalore by Indigo flight 6E 132 (PNR Y5J8GV) with return flight on 7 th Aug by Indigo 6E 131 Dep 2040 hrs On 7 th Aug I boarded GO Air flight at 1545 hrs from Srinagar for travel to Delhi. Unfortunately due to bad weather over Delhi the flight was diverted to Jaipur and after a delay of more than 4 hrs landed at Delhi at 2100 hrs I missed my connecting Indigo flight for travel to Bangalore I contacted...

I am a bone fide customer of Indigo feel like to continue. Perhaps Indigo does not consider it, my recent travel with Indigo has put a big question mark to this relationship! I boarded from Delhi to Bagdogra on 19 June 2015 (6E 471, PNR no. M4E78F), while taking the boarding pass I asked the executive to put tie on the locks, she politely replied it is not available and should not be worried about it. After landing while collecting my languages....

I booked bangalore - kochi - bangalore (September 23 nd 28) tickets in indigo through via.com, due to some conflicts on the journey dates i cancelled the tickets. In ticket it mentioned its refundable type. Now they are telling cancellation fees is higher than my fare and not even refunding the Taxes, Surcharge and Fees collected. What kind of law and policy in nation allows them to steal the money like this. i hope thousands of other...

Hi, Just to bring to your notice, and rather an unfortunate thing with such a prestigious airline that they do not offer a seat specified for a pregnant woman. Been a frequent flyer and an ardent traveller across the globe I have always experienced that there are few seats reserved in any aircraft for pregnant woman and are allotted when mentioned to the staff, but as mentioned earlier Indigo decided not to offer that and rather make...

Greetings, This is to bring your notice that I was travelling from Kolkata to Mumbai dated 19/07/2015 morning 6:00AM .I was having only 01 Baggage weight 19 Kilo. I have not carried any hand baggage. Indigo ground staff harassed me to pay for 04 Kilos. As a frequent flyer we need not have to pay if we do not have any hand baggage. Morning I got harassed and I have to pay Rs, 1000/for extra baggage. I recommend not to travel Indigo because...

To whom it may concern, Dear sir/ma'am, It's really sad to inform you that your airlines is well knowned and reputed but in reality I would rate 0 to your airlines. It's really rude of me to write this complaint because recently an incident from your indigo staffs have really disappointed me . So to begin with me and brother we are students here in Thailand and we took indigo flight from Guwahati-Kolkata -bangkok and the day of our flight...

I was my ticket indigo flight no from VISAKHAPATNAM to MUMBAI for 2 persons for 24 july 2015. i was making the booking on 23 july 2015.i paid through netbanking. my money has been deducted but PNR not generated. i have also talked to indigo customer care on 23 july 2015, but till now their is no refund. so when will i get my refund??...

This complaint is regarding no refund given by the company infact booking tickets on 7th july, no pnr was generated . The amount to be refunded was 2749/- . Date of journey was 17th of july 9:30 am . After giving the costumer care details a crore times, they simply ask us to wait it has been a long time since we are waiting.. We contacted the same day regarding this problem . The care consecutive requested to wait for a week and if refund...

Dear Sir, I made an online booking for my son from Dubai to Koch i on 05th May 2015 to travel on 21/08/2015. But due to some reasons i had to cancel the ticket on 12th July 2015. While cancelling as informed i opted for a refund to my account. But till now i have not received the amount to the credit of my account. Booking Reference- BB5LKA- Passenger Chd Avaneesh Namboothiri. Appreciate an urgent action on the above....

On 18th July we family of 4 passengers booked tickets from Bengaluru to Mumbai with PNR. R59ZMV for 5.30 flight. We reached Airport at 4.30am and tried to contact check in counter to take us for boarding since we had already check in through web. But to my surprise the ground staff not in a mood to assist but forced us look for our way to reach boarding gate. While we are at crowded security check there was a call from your staff asking us...

On 16 July, i traveled from Nerobi to Bombay by Kenyan airlines, it reached with some delay at 17:00 to Bombay, i reached within 45 minutes from international to domestic, enen i reported counter of Indigo at International airport, but they send to me domestic, and i reach 17:45 at domestic airport, and my booked flight was at 19:00 hours PNR XF8HNH, from Bombay to Lucknow. but they have not given me the boarding, and i missed the flight,...

Hi, my flight timing was 8:30 but i reached airport at 8 o clock, however i allready informed many times in the customer services that i will be late 5 or 10 mintes due to non availbility of metro. No one entertained me at the counters and the behaviour was very rude, my ticket amount is 3675 Rs. please move it to next available flight....

Dear Sir, I am Akhilesh Jain, travelled with my team member Amit Verma from Goa to jaipur on 11th July 2015. We came from Goa to Mumbai by flight no. - Indigo, 6E-418 Then we catch the another connecting flight no. - Indigo, 6E-217, to reach Jaipur. During the process of Security check – CIA officer forget to put their seal on the tag of one bag. But he checked all our goods under the passing machine Then we went at Indigo flight...

Dear Sir, On 15th Jul 2015, I was travelling delhi to Mumbai 6E 167. When I got down in Mumbai, I notice that my luggage bag was damaged during transit. The stand near one wheel is missing & it was also reported at Mumbai Airport. The concern person was Miss Irien. Subsequently I also informed about this damage to your call center having ph no[protected]. This mail is being sent to you as per the direction for getting...

1. On 15 May I was booking ticket fm guwahati to delhi and back. While processing the payment, payment was declined. On same day in the evening i have booked a ticket from delhi to guwahati only for 09 aug 15 vide pnr GD7V7H and recd a confirmation message for the same. Print out of ticket is attached. On enquiring fm c/care i came to know that my ticket is cancelled and amt adjusted to flt from guwahati to delhi for 05 jul 15 which i have...

Respected sir, Myself an engineering studying student has booked my ticket in indigo airlines with Reference number is D59CXS.I here by want to file a complaint a file on the indigo airlines for the following reasons: I was on to the counter before 55 min of the departure and one of the staff requested me to take borading pass from an automatic control system and i didnt get in it, which has a waste of my time . I again went to the main...

Dear Sir, My wife was travelling from bagdogra to Mumbai with an infant.The PNR number is P3ECML.as per the indigo rules, she was carrying 15kg as checking luggage n 7 kg as hand luggage for herself n the baby each.The hand luggage was made in one bag so that she was carrying a baby.on the ticket counter she requested the staff to submit the hand baggage as well.The manager started arguing that she is over luggage by 10 kg n was forcing...

My wife L.Flora and my daughter J.Margret Dheepa have travelled in 6E 602 flight on 9th July, 2015 from Delhi to Chennai. They have put three bags in luggage at the time of getting Boarding Pass, but two bags only reached Chennai While enquiring the third bag it was told that in the Boarding pass there are two slips only. So one bag must be lying in Delhi. they have assured to trace out the third bag. Next day that is on 19th July, they sent...

I paid the fee for rescheduling my flight as I missed the same on 3rd July, 2015 from Mumbai to BBSR. I did pay 1200 INR cash and 2127 INR through Card. First time the transaction was unsuccessful, followed by a successful one. But my account got Debited twice. When informed about the same to the airline person, she told that the amount will be refunded back to my card. But Still I didn't receive the amount. kindly look into this....