IndiGo Complaints & Reviews

It is to draw your attention that i had booked ticket from Kolkatta to Guwahati for today 7.12.15 6E 623, PNR noHEFH3U but unfortunately i missed flight because of misguided by customer call center agent.Today when i was getting late to catch flight i call two times from 5.12 to 5.25 a.m you check recording, this morning for current status of flight, that official said that flight is right time so i requested him for check in he told that it has to be done before 2 hours so again i request foe cancellation of my ticket again same reply i has late not possible.By laws of airlines i also convinced that i am late i have bear pain, but i shocked to see at display board that flight 6E 623 to Guwahati stared boarding at 9.o clock while time of flight is 7.00 am.this fight was delayed for more than two hours, but information center did informed me neither no any message, i was at ticket counter at 8, o, clock also .official present there she also did not tell me about delay of flight i requested her for refund she told me i can adjust for next flight onl yat 12.40.fight due urgent official work i took jet connect for Rs 6598 much more expensive.while that time flight 623 was at kolkatta boarding was not started, i may boarded flight but due to lack of information i missed the flight.That is financial as well as mentally harassment done by your officials. one thing more again i call to [protected] at 9, clock that official asked me to complain this we will look it. Now it is request pl refund my full amount and alert your officials for correct information to be provided to customer in future. Hope you will take it seriously to further not to go to legal notice by me. your's Dr Mohammad Arif MHRD official Guwahati. ([protected])

MY BELOW GIVEN COMPLAINT HAS NOT BEE REPLIED DESPITE 3 REMINDERS. PL REPLY EXPEDITIOUSLY. R K KHANNA [protected] To customer.[protected]@goindigo.in Message body I still await your reply. R K KHANNA [protected] ----- Forwarded Message ----- From: Ravinder Kumar Khanna To: "customer.[protected]@goindigo.in" Sent: Friday, 27 November 2015 7:11 PM Subject: Fw: excess cancellation charges charged in respect of PNR ADM38U I am sorry that no reply has been given by you to my trailing mail even after about 12 days. Please reply urgently and inform me if the matter is to be taken up with any other your superior authority for disposal. R K KHANNA [protected] ----- Forwarded Message ----- From: Ravinder Kumar Khanna To: "customer.[protected]@goindigo.in" Sent: Sunday, 15 November 2015 1:04 PM Subject: excrss cancellation charges charged in respect of PNR ADM38U I am sorry to inform u that a sum of Rs. 1850 has been charged insead of Rs. 1250 in respect of cancellation of air tkt on pnr ADM38U as the ticket got cancelled 35 days in advance from date of journey. Pl refund excess amt charged R K KHANNA [protected]

Reference :- With respect to the ticket which is booked in Indigo airlines on 1st of December 2015 with PNR number G4C46MI on Indigo 6E-561. We have booked Indigo Airline ticket for the journey on 1st of December from Bangalore to Trivandrum in advance on a discount rate. The flight is scheduled to depart at 8.10 PM and we have arrived at Bangalore International Airport terminal on time (which is 45 minutes before the boarding time ). The ridiculous thing is the staff in charge refused to initiate the check-in process for our journey claiming that we were late. The disappointing and pathetic truth behind this agenda is that we have booked our tickets at lower rates. On the very next day the air ticket rate for the indigo airlines is tripple of the rate for which we have booked. They were ready to issue a ticket on the increased rate for our travel. We would like to take this to the attention of the higher authority (and consumer court ) which is a case that can be filed against cheating the customers. Dissatisfied and disappointed with the behavior of the staff in charge at the check-in panel.

I tried booking indigo airline DEL TO COIMBTORE on indigo mobile app on 19.11.15. using SBI Credit card. Amount was deducted by citrus pay( indigo partner), with Merchant Order Number f8e4b4b73454c7cb953a1d6d4e2d Citrus Order Number CTX[protected] Order Amount 24537.00 INR Transaction Date and Time Nov 19, 2015 11:01:45 AM but booking was not done. since then i have contacted customer care multiple times with multiple complaint PNR generated by them every time.initally they told me that my money will be refunded within 48 hrs. yesterday while talking with Mr vishnudutt and complaint PNR No. KERSJH, i was been told that citrus pay has not deducted any money so it will not be refunded. i here by request you to look in the matter and sort it out at the earliest because its already been 15 days, we are going through this mental harassment and i am not at all satisfied with the way they are dealing with problems of regular registered customers.

Hi, I want to lodge complaint against Flight Attendant- Yashswani- Flight 6E 447 for unprofessional attitude and negligence of duty. Me (Pradeep Kumar Nair) with my fiance (Shradhha Singh) were travelling to Delhi from Lucknow by Flight 6E 447 on 28-Nov-2015. My fiance suddenly start coughing in mid of our way because of some immediate throat clot and it lasted for 5 min. As per your flight instruction i pressed call button but i was surprised to see that all 4 cabin crew were busy in front row of the flight and discussing a food product with another passenger. I was feeling helpless and every passenger near to me was looking at her, then some miracle happened and one passenger at my front row open the luggage compartment, took her bag out and gave us her own water bottle. After 5-7min. one cabin crew came to me and served the water, when she already was serving the water on front row of the flight. Now i want to know something about your service- Is it like all the cabin crew are allowed to roam around and can accumulate to single place to boost your sales or they are allotted to serve or pay attention any specific area of the flight. Secondly, what is your priority passenger health or your sales? Being the HR head in same hospitality industry i am sorry to state that your crews are not at all professional or trained as per the standards. But i want a written clarification on this matter with action taken. Thank you Pradeep Kumar Nair +91-[protected]

I am sorry to bring to your kind notice that I travelled from Bengaluru to Kolkata on 11th NOV 2015 and booking reference YFBDGH. the baggage carried was damaged and the handle was broken and unable to get the broken part on arrival at Kolkata by the staff at the arrival hall . she confirmed that she has taken the photo of the tag in the baggage and assured me that I will be getting proper response with regard to the compensation for the damage and also the action taken by Indigo for ensuring proper handling. However, while arriving to Kolkata on 19th No and 29th Nov I contacted the counter officials but there is no proper response. I would appreciate for verifying the records and why I did not get the response on my complaint which I have submitted orally on arrival. Thanking you Awaiting your co - operative action Thanking you

I had booked a single trip from Lucknow to Ahmedabad with indigo airlines. For one trip I was alloted different PNR and boarding pass for Delhi to Ahmedabad wasn't issued to Me. Thier online web checking system was showing error all the time. From Delhi airport my flight departure timing was at 11:10am. I was in que for boarding and reached the counter at 10:35. They took my luggage n after few mins returned me by guiding to another counter. I was roaming in between the counters and manager told me that flight is already full. They didn't issue me boarding pass and asked me to take next flight and pay for it. Till evening they gave me lot of stress. Indigo managers in morning shift n other staff was very rude and not cooperative with me. I have booked my tickets well in advance 20-25 days prior then how can they say that flight is full. They weren't ready to refund me. I expect a full refund of my money or else I have to take legal action against airlines. It was very urgent for me to reach Ahmedabad before 1:00pm. Due to thier mistake I have suffered from huge business loss.

On 29th Nov, 6 o[censored]s reported at 9.35 for 10.00 am flight in Hyderabad to CHennai. We were not allowed to board the flight, the behaviour of manager at the counter Mr.Shamit (not sure), was rude. I think they gave the seats to other people. His Manager Mr.Rajkumar was polite but could not help us. They asked us to pay 43K more for the evening flight. When posted in twitter, we got the call. When we gave the PNR No., they could not trace our tickets. They promised to return the call in 30 minutes, without any additional charges, but not received the call till today. Reference - 

Airline PNR Z6L84s / R PNR *N26744U* hyderabad to Chennai - 6E 311  Really unhappy.

Yesterday we reached at 13 hrs at goa air port for 13.55 flight for mumbai as while going to go there was luggage scanned and took stright to cargo n allow ed boarding however while return journey at 13.1o hours they told check in closed as scanning is essential they insist us for reshedule flight at 14 .40 hrs they that is your administrator. Made time pass and left no option though I m work ing as supertendent service tax mumbai if made announced our names we can board he deliberately not done the same n your organisation harras ed mentally n financial y waiting for your reply other we may start legal proceedings though I m your regular customer

I booked return flight ticket on Chennai - New Delhi - Chennai sector for 30th Nov15 departure from Chennai on 6E487 and return from New Delhi by 6E443 on 11Dec15. Even seat selected 14A and payment made on website for fare Rs.8636/=as it was confirmed by IndiGo at the time of booking. Payment confirmed by Amex EzeClick vide Reference Code 162022 at 4:53 hours on 27Nov15. PNR V2PJTR Despite 6 calls to IndigGo call center, (including second one, a conference call set up by AmEx) to confirm payment received by IndiGo, a confirmed ticket has still not been issued. Repeated calls even to call center supervisors (Jyoti Rajan, Mohammed & Sahil) have so far resulted in repeated promises that they will call back to confirm in 2 hours after checking with Finance. But they NEVER call back. I just want ticket ticket issued for which payment was made for price confirmed at that time. (And further travel commitments confirmed) Also ensure a review by Civil Aviation Dept. of GOI to review such UNETHICAL PRACTICE of trying to extract a higher post-facto price by harassing passengers by demanding a higher price announced after a sale is done. DS Mathur Indigo User A/c ID: [protected]

I had a indigo flight on 28-Nov-2015 from Hyderabad to Mumbai which was schedule to departures on 5:45 AM. I reached at 5: 20 because airport bus was late but I was denied boarding. I already did web check-in and had the boarding pass. There was no luggage except hand bag. Still I was denied boarding. I requested them that it is very important or me to board as I had a very important interview to attend in Mumbai. When I enquired about the next flight and requested to accommodate in next flight they said no. when I requested to cancel the ticket, they denied. I always use to travel by Indigo but now I will never ever take a indigo flight and let others also know not to travel by Indigo until all my money is refunded. Please refund my money as soon as possible.

Hi sir/ madam, i have booked indigo flight pnr no.GCKW2K from bangalore to varanasi, as my 850 rs ducted while adding meals but i did not got any meals.as they told to refund money withinn 3 days, but its very much more than 4 days.but i still did not got refund of money. Plz take care, Regards, Yogesh

I was travelling to Muscat from Mumbai on 21st Nov.2015 and alotted seat 14 E.After completion of boarding i requested to sit on 12A.One of the crew said ok you can, . without informing me that you have to pay for it.Than suddenly a camando style hostess came to me, by the time i was almost sleeping and said this is paid seat, than my husband replied we have taken permission and nobody informed us.She replied she only sent me and told me to collect the amount.Than I preparing to go back to my seat, she was standing like a teacher punishing a child, I again requested her you go i will go back but the way she behaved was not suiting her profession.I thought are indigo trained few of their hostess as bouncers?after that incident she was on service even did not see and offer the services airlines provide, it seemed she become my personal enemy.I was so annoyed that i paid 2500rs.more in few hours difference while buying ticket why i cant pay few hundreds more if I want to use those seat?but where the courtsey?where the approch of an airlines personal?I felt so embrased with the behaviour and also insulted.I think she has no right to insult me like that...

We were travelling from bhubaneswar to Kolkota by flt. no 6E 557 and then from kolkota to Guwahati by flt. no 6E292 on 19/11/2015. Dep. time was 4.10 pm at kolkota. we were four persons with three hand bags of total 13 kg weight. one of the hand bag was 9 kg. The on duty young lady who issued boarding pass no 5ABCD did not allow as hand bag rather she argued very badly. she was very rude in her behaviour. Such type of rude behavior will harm your noble profession.

I Travelled on 22/11/2015 IndiGo Flight 6E517 Seat 4A Delhi to Ahmedabad, I was carrying a wooden Photo frame of Sai-baba which is not allowed to taken in Cabin and asked to put as Check-in Item, they marked it as Fragile, I requested them to take care as glass is there and frame also wooden but, on arrival I found Glass and frame both broken, I gone to attender at Ahmedabad and shown the lady the frame and glass broken which properly packed my me in multiple folds of news paper but she not responded and not even given any response. as my taxi was in wait I have to leave, as this photo is very much impotent to me and I am emotionally attached as doing daily pooja they put me in deep sadness.
I want a sorry and compensation

It was very pathetic experience. I was travelling today for a business trip from Pune to Hyderabad by flight 6E 497 dated 23th Nov, 2015 with Pnr M5J42S. I saw my bag falling while getting loaded on the air plane. When I collected my luggage on Hyderabad airport, it was damaged, the handle is damaged and the cloth of the bag is also torn which will eventually make it for no use. In addition, I also found that the seal of the bag was also not there. to complain for the issue, I politely went to the Indigo counter and met Mr. Kashi, he instead of helping me showed his total negligence and was very rude in giving his assistance. I told him to contact me to manager, he said he is only the manager and it was written security on his badge. I told that my seal was opened, he instead of agreeing said that it might be by mistake, for proof I said that my clothes are upside down which can only happen if somebody has opened it. His behaviour was very rude and he clearly said that nothing can be done on this issue, I am really sorry to travel with your flight and make sure that in future I don't. I am expecting at least a reimbursement for the damage that was done from your coveted airlines. Really very disappointed and sad.

Regards,
Saurabh Mangal

Request for ticket cancellation West Bengal Poultry Federation Nov 21 at 12:59 PM To [protected]@goindigo.in CC Bikas Sarkar Message body Dear Sir, We want to cancell the ticket as follows: Name of Passenger Flight No Date From To Booking Refference No Bikas Kr Sarkar 6E348 25Nov'15 Kolkata Hyderabad YBSHUT Bikas Kr Sarkar 6E539 26Nov'15 Hyderabad Kolkata YBSHUT I have mailed to [protected]@goindigo.in on 21st Nov & 22nd Nov/'15 till now I did not got any communication. Thanks & Regards S. Biswas For West Bengal Poultry Federation Kolkata Mob.No:[protected]

I was traveling from kolkata to mumbai on 29 octo 2015, but at the boarding pass counter, the staff engaged himself in resolving other customer's issue, and took a lot of time. Which causesd me to miss the flight, as the staff carelessly attended me late.

My daughter, who is a student, was to travel alone from Bhubaneswar to Kolkata on 01.11.2015 at 7.20. She joined the check in queue, after completing baggage x ray, before the reporting time 6.35 (45 minutes before scheduled flight time) but could not complete the process of baggage hand over before the reporting time due to the passenger before her taking more time. At that time no last minute announcement for that flight was made as is the practice by airlines. When she reached the counter it was informed that she had missed the flight. After some arguments on the counter it was written on her ticket that the reporting time was 6.43 where as at that time even the actual time was less than 6.43. It was informed that either she can go without check in baggage or she can be accommodated in the next flight. She agreed for the next flight and was directed to the booking counter. The flight, as per their website, left the airport 9 minutes before the scheduled time of 7.20. At the booking counter it was informed that she has to pay rebooking fee of Rs. 200/- but after a few minutes they demanded full fare of Rs.8600/-. She did not opt for that. They had offered to show CCTV footage to prove that she was not in the queue by the reporting time i.e.6.35. But did not to do that despite repeated requests. Some mails were exchanged and I requested to confirm the time, from CCTV footage, as to when she reached the queue. Many mails were exchanged but they have avoided that and asking me to check the same from airport authority, knowing very well that a customer would not be able to devote time to do that. It is learnt that they have 4 to 5 flights during that time of the day with just 5 minutes interval between each of them. The existing staffs are not being able to handle the pressure of Indigo’s quest to fly before time. But the same is achieved by not allowing passengers who report at the last moment but not late. K K Tarania

Sir/Madam, The complaint is regarding the repayment of the amount that was deducted during the booking of air ticket through netbanking. I have travelled in Indigo flight - 6E 242 on 22nd october 2015 from ahmedabad to mumbai. The PNR number is CFNWQR. when i have added the name of infant Mr. dhyan two times a total amount of 2000/- was deducted but the money was not accounted. Nearly 7 times i have called to the cutomer care number of indigo, and really i am fed up with their reply. every time they were telling that with in 48 hrs the amount will be credited. for today one month is over, and the amount was not credited yet. I am a frequent traveller in indigo and i am really sorry to tell that treatment to the customer is very bad. So i request you to take an appropriate action sothat the same should not be repeated to any other customers. expecting a positive reply with regards sanoop