IndiGo Complaints & Reviews

Dear sir I had done the reservation for Indigo as under7:40 AM Date Departs From To Via Flight Dep Terminal Arrives 25Oct15 07:40 Pune Delhi 6E 304 09:50 25Oct15 12:20 Delhi Lucknow 6E 312 1 13:30 Booking Reference B88HYZ Status CONFIRMED Date of Booking * 14Sep15 14:32:50 (UTC) Payment Status Approved Despite the flights being their Indigo has revised the itinary for no satisfactory reason as follows FlightNumber From To Deparuture Date Arrival Date 6E- 406 Pune Delhi [protected] [protected]E- 406 Delhi Lucknow [protected] [protected]. These changed timings are not suitable as My son for whom I have booked the flight has to travel to Kanpur IIT the night journey is inconvenient. Earlier I had cancelled the eveninig flight paid the cancellation charges to change the itinerary to morning flight the cancellation details are as under booking Reference B6Y6KP Status CANCELLED Date of Booking 11Sep15 changed timings are not acceptable as morning flights to this route are still available .The company owes an explanation Regards Dissapointed custemor Col Ravindra Manerikar

Dear sir I had done the reservation for Indigo as under7:40 AM Date Departs From To Via Flight Dep Terminal Arrives 25Oct15 07:40 Pune Delhi 6E 304 09:50 25Oct15 12:20 Delhi Lucknow 6E 312 1 13:30 Booking Reference B88HYZ Status CONFIRMED Date of Booking * 14Sep15 14:32:50 (UTC) Payment Status Approved Despite the flights being their Indigo has revised the itinary for no satisfactory reason as follows FlightNumber From To Deparuture Date Arrival Date 6E- 406 Pune Delhi [protected] [protected] 6E- 406 Delhi Lucknow [protected] [protected]. These changed timings are not suitable as My son for whom I have booked the flight has to travel to Kanpur IIT the night journey is inconvenient. Earlier I had cancelled the eveninig flight paid the cancellation charges to change the itinerary to morning flight the cancellation details are as under booking Reference B6Y6KP Status CANCELLED Date of Booking 11Sep15 changed timings are not acceptable as morning flights to this route are still available .The company owes an explanation Regards Dissapointed custemor Col Ravindra Manerikar

I have booked indigo flight and fortunately I was not able to catch the flight because I got stuck in the traffic.indigo airlines didn't call me whether you are travelling or not instead they sent message wishing happy journey without collecting the boarding pass how they can sent a message like that.Is this the kind of service indigo is providing. Siyad Ahammed [protected]

Dear sir i was booked a ticket bagdogra to delhi on 29/09/15 at 11:16 hrs but ticket didn't book and sbi net banking transaction successful. net banking transaction reference no.IG0ATJNXZ4.I debited 2653 rs from my account.so that you send money back to my account. my account no.is [protected] branch sbi narnaul my contact no.[protected] Other contact no.[protected]

Hello I am Vipul Bhaskar. I traveled from Guwahati to New Delhi on 28 Sep. 2015 at 15:15 hrs. PNR number is OE88SX. Actually it is not a complaint, experience with Indigo flight was awesome but I lost one of my luggage at Guwahati Airport most probably during scanning time I forgot to pick that. It is actually a black Coat Pant suit which I forgot. Kindly help me searching it from Guwahati Airport. I am waiting for your reply soon. Thank you Best regards, Vipul Bhaskar Contact no. +91-[protected]

This fraud airlines company broke 4 different parts of my bag and call it simple wear and tear. They don't have common sense that breaking a bag from 4 different places doesn't come under simple wear and tear. Now need Rs. 3000 of the baf as cash and not flight ticket discount coupon. Now company is offering me Rs. 500 which I have already rejected.

Hi, On 23d September, I have tried to book a flight of Indigo from Dibrugarh to Hyderabad to fly on 3rd December. To my surprise, the indigo site showed that no flights are available. When I saw individual connections, the following flights were available, 1) Dibrugarh to Kolkata-6E 206- 14:30 to 16:05 2) Kolkata to Hyderabad-6E 538- 18:30 to 20:30 As you can see both the flights are on the same day and there is sufficient time gap between the flights. When I asked their customer care for the same, theys aid they would pen bookings for connecting flights only 60 days in advance. I ama ware that all bookings should be open 90 days in advance and other airlines do allow me to book in advance. I kindly request you to look into this matter. Ravi Kesav S.P

Hello, I was travelling to Bangalore from Mumbai on 16th September 2015 by 10.10 am flight no. 6E 878 with PNR G5I1QS. I had web checked in and I was travelling with my 5 year old son. We reached the airport by 9.15 am on that day and completed the security check in by 925-30 am. We sat after the check in for sometime, as I thought there will be an announcement for boarding. Then we went to the washroom, and then immediately I checked with a Indigo person about the flight. She quickly took me to the gate and they asked me where was I, and why was I delayed, I must have reached the gate by 940-45 am. They called someone from the flight and the reply came that they cannot take us in. I WAS SHOCKED, I COULD NOT BELIEVE WHAT THEY WERE SAYING. I asked them why no announcement was done, to which they said it’s a silent airport. I said if there were only 2 passengers left to be boarded why were no efforts made to contact them, they said they cannot make announcements. So I asked them why didn’t they call me on my cell, after all the airlines does take the passengers details. They said you had “web” checkedin, how do we know whether you have reached the airport or not. Their replies were just SHOCKING me. After all its indigo’s website I have taken the print out from, I had already done my security checkin on time, then what was my fault. And I am not aware of people booking their flight and not reaching the airport just for fun! It was a mental torture and my son was so terrified and was crying, how do I handle such a situation, talking to staff which is so RUDE & RUTHLESS. And an airlines who does not care whether passengers have boarded the aircraft or not but is surely taking care to get flight out before time, just to show that they are always on time. TERRIBLE, MENTAL TRUAMA, ANXIETY, HYPERTENSION were the few words that could express what I went through. The concerned ground staff name was “Juthilia”… who refused to give me her name. (I am not sure if I got the name right) It did not end there, they just asked me to contact the counter number 39. To my horror they told me that the difference that I had to pay for the next flight was 10, 800/- !!! I booked this flight planned and planned in advance on 22nd June 2015, to save money, get better flight rates! No one directed me what next, with my son and my hand luggage I was running helter skelter on the airport to get a cheaper flight. Went to Spice, Jet Airways (which was outside the airport, so had to catch hold of a indigo personnel to take me out and take me in again) and I came back to the indigo counter, I told her I would like to go ahead and book indogo by 12.30 pm flight, she said its already fun! WHY WAS A I GOING THROUGH ALL THIS, JUST BECAUSE INDIGO AIRLINES WANT TO LEAVE EARLIER THAN THE TIME AND DID NOT CARE WHETHER PASSENGERS HAD BOARDED THE FLIGHT OR NOT!! I finally booked Jet, paid 10, 100/- rupees for the next flight. Why should I bear this amount. On my return journey which was on 20th September 2015, 6.00 pm flight, the flight was delayed to 6.20 pm, there were no smses that were sent out to inform us. They took the passengers in at 6.15 pm (for a 6.20 pm flight) WHICH MEANS THAT YOU DECIDE THAT SOMETIMES YOU WILL LET THE PASSENGERS IN TILL 5 MINS BEFORE THE FLIGHT AND SOMETIMES NOT ALLOW PASSENGERS WHO HAVE ALREADY DONE THE SECURITY CHECK BY THE REQUIRED TIME. This is utterly disgusting, and I am ashamed to say that you claim that your customer service is the best and that you have the best service!! Just to conclude would like to mention that I work for an MNC company Kodak India and as a Senior Manager Human Resources, we have a corporate tie up as well with Indigo.

Dear Sir, I was traveling from pune to delhi on 18th sept . (PNR -TEJ6XK ) FLIGHT 6E406 I had one cabin and one check in bag which was within limit of approved weight . however on COUNTER the lady told me there is extra weight of 5 kg, unfortunate it was not displayed on my side . so I trusted although I had doubt, I paid 250x 5 = 1250 rs . the bag was checked and sealed as process . the moment I landed in delhi in my company guest house, we have weighing balance, I checked the bag without disturbing the seal . it was showing 14.5 kg .I have photographed the bags weight WITH seal. I understand different weighing balances showed variation of 200 to 3oo gm but not in 5 kg . I had to attend workshop which was on 19th and 20th I flied with same bags to Bangalore ( ref-F8ZCVM ) . The weight was showing on delhi counter 14.6 kg something . how it is possible ? there was mistake looking the 14 digit to 19 . I am regular customer of indigo and this experience shocked me . its not the money but trust . kindly refund my money . I have proofs of photographs with me . regards dr. Harshad Mali [protected]

Transaction no. PRCR/[protected]/[protected]:26:22/SWT for booking Imphal to Guwahati and Guwahati to Imphal (round trip) bound flight for 7/12/2015 and 10/12/2015 respectively was done on 19/9/2015 18:20:48 using my ATM card, for which an amount of Rs 5000 was debited through Easemytrip.com. However, I did not received a confirmation message. For which I inquired through customer care, and I was informed that there is no name of mine and my wife in passenger list. Please refund the said amount as soon as possible.

Here is my phone no. [protected]

I have booked the ticket on[protected] from Mumbai to Chandigarh, today I have received a call from your team side, they have confirmed, above mentioned flight has been cancelled due to some reason, now they have agree to book the ticket from Mumbai to Delhi & refund all amount, I want to book the ticket from Mumbai to Delhi & also arrange to book the Cab from Delhi to Chandigarh, Because its issue from your team side . Kindly do the needful, Once done pls confirm asap.

We booked 12 tickts under booking reference TYLT4D and ACC13X FROM JAMMU TO JAIPUR and back. on 15.09.2015 when we got boarding cards on Jaipur station we requested the operator that 3 passengers want to break their journey at Srinagar as this flight was via Srinagar suggested us that these passengers can break their journey easily at Srinagar Airport if they have no luggage. Accordingly three persons as per the guidance break their journey at Srinagar Airport.But the officials present charged us Rs4500/- as cancellation charges of these tickets.we fail to understand that we have not cancelled the tickets but break our journey midway .The charging of Rs 4500/- is not justified, it is as such requested to please refund this amount as soon as possible.otherwise i will seek help of judiciary in this regard. Shamim Raja Farooq Paul Bilal Malik

I have travelled in the Indigo Airlines from Bangalore to Chandigarh (Flight Number: 6E 464 Seat 22B) and had checked-in my luggage as per the advise from the person at the counter though I had planned to take it with me in the cabin. After reaching Chandigarh airport, I get my luggage (SEQ-126 [protected]) at the belt and did not notice that my iPhone Charger is missing from the front pocket of my backpack until I came out of the airport. Immediately after coming out of the airport I notice that it went missing and go to the counter, in less than 5 mins from the time I stepped out and registered a complaint. Now, the travel agency Indigo has not gotten back to me for about 10 days, So, I call them and report the issue via email. They say that it was my responsibility to take care of things and should have checked it at the airport and not after stepping out. I had shared the invoice copy of the charger that I bought after landing in Chandigarh on the same day. I also sent them the complaint copy registered, but, they are not able to answer why it is not valid.

Dear, I am Sukhvinder Singh .I am a corporate flyer. Normally in a month, I travelled more than 12 segments. I am a silver card holder of Jet airways and AirIndia corporate member.Today i.e 28th August, I was travelling from Chandigarh to Hyderabad 6E 264. PNR O7F23M. I gave order ( under corporate policy)for Jungle sandwich TO Inflight attendant Ms. Shafna .When I started, my tooth observed some pressure and pain. I saw some bleeding in gum.When I checked the sandwich it contained a bone piece – picture attached for your reference. Immediately, I called to inflight member for help and I gave sample to Ms. Shafna and I raised a compalint through feed back and I also registered through mobile. When I reached at Hyderabad airport around 4;40pm, I went to dental doctor .This was not expected from your service. I am very upset.

Im 02.09.2015 dated indigo flight booked & PNR number is O3HW3Y for Nagpur to Kolkata. Im reached at airport at 5:10pm but SUMIT indigo stuff was said kolkata flight is TAKE OFF on before time & no bording pass is avalible at that time. But flight timeing is 5:45pm. Im not bording that flight & he is not help me & behaver is rafugh. Onriganly He is INDIGO staff??
If your staff why he is not help me?


Please look into this matter & help me.

Sarbajit Sarkar
Any further queary please call me [protected] or [protected]

Date of the Incident: 31st August 2015. I am Ravi travelled from Dubai to Hyderabad along with LED TV 49 inch, PNR No : P5TVRF .After reaching home I found TV screen broken. Cost of replacement of screen is INR 43, 000. Indigo says its not their responsibility as I did not report in Hyderabad airport. I want Indigo to pay compensation for the damage caused to my LED in transit. Otherwise prove with evidence that LED handed over to me in Hyderabad in good condition by scan/cctv pictures of tv/ scanned video of tv with good condition at the time of handover. Ravi [protected]

travel date was on 28th August. I reached the indigo counter 35 mins before departure but ur ground manager did not issue the boarding pass to me. In front of me she issued boarding passes to two passengers and two mins later she refused me for the same. As I was travelling with a child i had luggage, she did not allow me saying she would issue me boarding pass only on my hand luggage when two mins later I agreed for the same she refused saying I took time in deciding. And in front of me she issued the boarding pass to two other passengers.. My travel to kolkata was urgent as I had to meet my grandfather who is hospitalised and it was an emergency but because of indigo airlines I could not travel... The lady was the manger on duty and she was so rude and loud... She does not know how to talk to passengers... She used statements like " this is my airlines "... I mean how can u be so rude to passengers in a service industry.. She screamt at me infront of four to five people... Then ultimately I also had to scream... Initially I was requesting her as after three hours of drive I reached the airport and the travel was urgent for me but she was not courteous at all... I left from.the airport with my luggage and child and reached home at 1 pm in the night thanx to the services from.indigo.. I always have had pleasant trips with indigo but this time it was very very very very bad and pathetic.. I am very sad and upset with the experience... I was very upset while leaving from the airport coz I missed raksha bandhan with my family and was unable to meet my grandfather as well... I know there will be no action from your side but I will do my duty of putting forward my complain and just waiting to see how indigo responds...

Hi, myself dipak chavan, i was booked ticket on dated 1/11/15, from guwahati to mumbai, flight 6e433, booking reference-A4G76S, date of booking-30 july 2015, txn no[protected], this ticket cancelled but 1400 rs are cutted from account but remaining balance(3600) not added in my account so please do needful action as early, thanking you

While i check in the my luggage bags at visakhapatnam airport, it's normal without broken but while i receive my luggage bags at mumbai airport, i found my luggage bags was broken unexpectedly. I sent you the photos of it so u may check it for reference. I also discuss with manager of indigo airlines at mumbai airport but i don't got any positive response from their. Waiting for your positive response... Name: Narendra Chotaliya PNR - WCWGKA Flight - 6E 811 Date[protected] Sequence - 104 Seat Number - 7D Contact No. - +91 [protected], +91 [protected] Email Id - [protected]@gmail.com

Just had a bitter experience with an INDIGO employee named Amit Jha at Patna Airport. The employee goes on to say "jisko complaint karna hai kar lo."

Is this the quality of service Indigo preaches.

May be think twice before opting Indigo again.